2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints
2,647 reports, newest first.
Structure, Jul 22, 2020
SUNROOF SEALS MELTS AND COMPLETELY RIPS OFF. I HAVE HAD IT REPLACED SEVERAL TIMES WHILE UNDER WARRANTY. OF COURSE NOW IT IS NOT UNDER WARRANTY AND CONTINUES TO DO IT.
Electronic stability control (ESC), Jul 22, 2020
CAR WONT START, APPEARS TO BE IN PARK BUT ITS NOT. IT ROLLS AND WONT ENGAGE THE PARKING BREAK. ALL LIGHTS AND ELECTRICAL COMES ON BUT WONT START. ROLLS WHEN PUSHING ON THE BREAKS. WONT STOP.
Other or unspecified, Jul 22, 2020
AFTER COMPLETING THE SAFETY RECALL FOR THE TRANSMISSION, THE 'SERVICE SHIFTER' LIGHT HAS BEEN INTERMITTENTLY COMING ON. ON THE SHIFTER ITSELF, ALL LIGHTS ARE ILLUMINATED (D, R, P...ETC) WHILE THE 'SERVICE SHIFTER' NOTICE IS VISIBLE. I HAVE NOT HAD THIS NOTICE INDICATED UNTIL I COMPLETED THE TRANSMISSION RECALL. THE 'SERVICE SHIFTER' NOTICE ILLUMINATES WHILE I AM DRIVING.
Power train, Jul 18, 2020
I DROVE MY 2014 JEEP CHEROKEE EARLIER TODAY WITH NO PROBLEMS AND I END UP NEEDING TO LEAVE LATER IN THE EVENING AND THE 'SERVICE SHIFTER' LIGHT CAME ON IN MY CAR AND ALL THE LIGHTS ON THE SHIFTER LIGHT UP RED. I'VE HAD WEIRD THINGS GO ON LIKE IT WOULD HARD SHIFT BUT IT WAS DOING THAT SINCE I GOT IT BUT DIDN'T THINK TOO MUCH BECAUSE OF THE CVT TRANS IN IT. BUT WHEN I TRY TO DRIVE MY JEEP SINCE THE LIGHT CAME ON NOTHING ELSE SHOWS I CAN'T PUT ANYTHING ON MY DASH IT WAS STATIONARY IN MY DRIVE WAY WHEN I TURNED THE VEHICLE ON AND LIGHT SHOWED.
Engine, Jul 16, 2020
OIL PRESSURE SENSOR KEEP GOING OUT.
Electrical system, Vehicle speed control, Engine, Jul 16, 2020
TRANSMISSION ISSUES!! NOT SHIFTING GEARS CORRECTLY. ENGINE LIGHT COMES ON AND OFF WEEKLY
Power train, Jul 16, 2020
RECEIVED MY VEHICLE BACK FROM GETTING THE RECALL FIXED ON THE TRANSMISSION. THEY DID THE SOFTWARE UP. BUT THE TRANSMISSION IS STILL SHIFTING HARD IN THE LOWER GEARS
Power train, Vehicle speed control, Jul 9, 2020
IF I PARK UPHILL OR GO UP A HILL TRANSMISSION SERVICE LIGHT COMES ON AND CAR FEELS LIKE IT IS IN NEUTRAL AND DOESNT MOVE FORWARD..IT HAPPENS MOSTLY WHEN I AM AT A STAND-STILL,.LIKE AT A RED LIGHT EVEN IN A FLAT SURFACE
Power train, Electrical system, Jul 9, 2020
VEHICLE SHOWS ERROR MESSAGE ON DASHBOARD SCREEN STATING "SERVICE TRANSMISSION" RECALL CAME OUT IN 1ST QUARTER 2020 STATING THAT IT WAS A COMPUTER ERROR AND WOULD BE FIXED BY DEALERSHIP. TOOK TO DEALERSHIP FOR RECALL, AND THEN THE MESSAGE STARTED COMING BACK AFTER A MONTH. TOOK VEHICLE TO A TRANSMISSION SHOP AND FOUND THAT IT WAS A COMPUTER ISSUE AGAIN, NOT A TRANSMISSION PROBLEM. IT APPEARS THAT THE ORIGINAL RECALL DID NOT CORRECT THE PROBLEM.
Power train, Jul 8, 2020
CHECK TRANSMISSION, SERVICE TRANSMISSION, AND SERVICE PARK BREAK KEEPS SHOWING UP ON MY DRIVE SCREEN. IT DOESN'T ALLOW ME TO DRIVE FASTER THAN 15 MPH. WHEN I SHIFT IT INTO GEAR IT SNATCHES LIKE THE ENGINE HAS JUMPED OUT OF THE OF THE VEHICLE. *TR
Other or unspecified, Fuel/propulsion system, Jul 8, 2020
SHIFTER IS CONTINUALLY LIGHTING UP WITH THE RED INDICATOR LIGHT ON ALL GEARS (P, R,N &D) VERY RECENTLY I GET AN ERROR MESSAGE STATING 'SERVICE SHIFTER' THE INDICATOR LIGHTS HAVE BEEN ONGOING FOR A FEW YEARS AT THIS POINT, BUT ONLY RECENTLY THE ERROR MESSAGE. THIS ERROR MESSAGE HAPPENED WHILE DRIVE 70MPH DOWN THERE FREEWAY. ALSO, THERE HAS BEEN AN ISSUE WITH THE 'FUEL VAPOR SYSTEM' THAT I'VE HAD NEATLY SINCE WE BOUGHT THE JEEP NEW. IT'S BEEN LOOKED AT AND NO ONE WILL TOUCH IT WITHOUT COSTING AN ARM AND A LEG. UNACCEPTABLE FOR A NEW VEHICLE! BOTH ARE ONGOING ISSUES OCCURRING SINCE WINTER OF 2013.
Power train, Jul 4, 2020
THE OIL FILTER HOUSING IS MADE A OF CHEAP FLIMSY PLASTIC ON MY 2014 JEEP CHEROKEE TRAILHAWK. OIL IS LEAKING FROM THE VEHICLE AND THE OIL FILTER HOUSING/COOLER REQUIRES REPLACEMENT. A QUICK SEARCH ON THE INTERNET REVEALS THAT TONS OF JEEP CHEROKEE OWNERS ARE EXPERIENCING THE SAME ISSUE. THE COST OF REPLACEMENT IS ROUGHLY $700-1000. NEWER MODELS HAVE BEEN MODIFIED TO PREVENT THIS ISSUE, BUT THAT DOESN'T HELP 2014 OWNERS. THE ATTACHED PICTURES SHOW POOLING OIL NEXT TO THE PLASTIC OIL FILTER HOUSING. THIS ISSUE NEEDS TO BE ADDED TO THE RECALL LIST OR COVERED UNDER COMPLEMENTARY REPAIR. *TR
Fuel/propulsion system, Jul 4, 2020
A FEW DAYS AFTER PURCHASING THIS VEHICLE I WAS SLOWING DOWN TO ENTER A TRAFFIC CIRCLE WHEN THE CAR STARTED JERKING AND THE CAR COMPLETELY SHUT DOWN. I HAD TO PUT IT PACK IN PARK AND RE-START, THIS DID NOT HAPPEN QUICKLY. LUCKY, THE CAR BEHIND ME WAS PATIENT. THIS COULD HAVE CAUSED A SERIOUS ACCIDENT AND NEEDS TO BE ADDRESSED.
Power train, Jul 2, 2020
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE AT AN INTERSECTION, THE VEHICLE INDEPENDENTLY SHIFTED INTO NEUTRAL AND STALLED WITH THE SERVICE TRANSMISSION AND CHECK ENGINE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO JIM RIEHL'S FRIENDLY CHRYSLER DODGE JEEP RAM OF LAPEER (1515 S LAPEER RD, LAPEER, MI 48446) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE POWER TRAIN CONTROL MODULE SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER TO BE DIAGNOSED. THE CONTACT WAS THEN INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN) AS A POSSIBLE SOLUTION HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 148,000.
Power train, Jul 2, 2020
MY HUSBAND AND I PURCHASED A USED 2014 JEEP CHEROKEE LIMITED 4 CYLINDER FOR OUR DAUGHTER IN 2017. WE NOTICED EARLY ON THAT IT HAD SHIFTING PROBLEMS WITH ITS GEARS. IT WOULD SORT OF JERK AND LUNGE FORWARD WHEN SHIFTING GEARS. WE PURCHASED THE VEHICLE FROM A CARMAX IN NORTH CAROLINA. WE ALSO PURCHASED THE MAXCARE EXTENDED WARRANTY, GOOD FOR 60 MONTHS AND 100,000 MILES. THE CAR HAD 38,000 MILES WHEN WE PURCHASED IT. WE HAD IT A FEW WEEKS BEFORE RETURNING IT TO CARMAX COMPLAINING ABOUT THE JERKING. CARMAX SAID THEY TRIED A FEW THINGS, BUT ULTIMATELY SAID IT COULDN'T BE FIXED; THAT IT WAS JUST A "JEEP THING." AND ADVISED US TO TAKE IT TO A JEEP DEALER IF OUR PROBLEMS PERSISTED. THE TRANSMISSION ISSUES DID PERSIST. IT IS AN ONGOING PROBLEM EVERY DAY. IT JERKS, LUNGES, DOESN'T ACCELERATE PROPERLY OR SHIFT GEARS PROPERLY, AND FEELS UNSAFE. THE JERKING HAPPENS ON CITY STREETS MOSTLY, ALTHOUGH IT JERKS ALMOST ANY OTHER TIME AS WELL. IT WILL EVEN LUNGE FORWARD AFTER COMING TO A STOP LIKE AT TRAFFIC LIGHTS FOR EXAMPLE. A JEEP DEALER IN 2019 PERFORMED A SOFTWARE UPDATE TO THE POWER TRAIN MODULE SAYING JEEP WAS AWARE OF THE PROBLEMS, BUT THE SOFTWARE UPDATE WOULD FIX IT. THE UPDATE HAD NO AFFECT ON THE CAR. NO IMPROVEMENT WAS OBSERVED. THE CAR IS SCHEDULED TO RETURN TO THE SHOP FOR THE SAME ISSUE TOMORROW. MY DAUGHTER FEELS UNSAFE IN THIS CAR.
Power train, Structure, Other or unspecified, Jun 30, 2020, crash
I PULLED INTO A PARKING SPACE IN FRONT OF ACE HARDWARE ON MAIN STREET IN EAST ISLIP NEW YORK. I PUT THE CAR IN PARK. AS I TOOK MY FOOT OFF THE BRAKE THE CAR CONTINUED MOVING FORWARD AND HIT A STACK OF WHEELBARRELS IN FRONT OF THE HARDWARE STORE. IT DAMAGED MY LICENSE PLATE ON THE FRONT END OF THE CAR THE LICENSE PLATE BRACKET AND PUT A SIGNIFICANT CRACK IN THE PAINT ON THE FRONT BUMPER. I HAVE ALSO NOTICED THAT AT OTHER TIMES WHEN I PUT THE CAR IN PARK AND TAKE MY FOOT OFF THE BRAKE THE VEHICLE MOVES FORWARD OR BACKWARD AS MUCH AS 2 INCHES AFTER BEING PUT IN PARK. THIS OCCURRED ON JUNE 23RD 2020
Power train, Jun 30, 2020
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING IN TRAFFIC, THE VEHICLE LOSS MOTIVE POWER AND STALLED. THE VEHICLE WAS TAKEN TO DIEHL CHRYSLER DODGE JEEP RAM OF ROBINSON (6181 STEUBENVILLE PIKE, MCKEES ROCKS, PA 15136, (412)722-1800. THE DEALER ACKNOWLEDGED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V343000 (POWER TRAIN) HOWEVER, THE CONTACT WAS INFORMED THAT A DIAGNOSTIC TEST WAS NECESSARY TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 78,000.
Power train, Jun 29, 2020
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS AT A STAND STILL, WHEN HE WAS UNABLE TO SHIFT FROM NEUTRAL TO PARK. THE CONTACT STATED SERVICE IMMEDIATELY WARNING LIGHT WAS ILLUMINATED. THE CONTACT DROVE SLOWLY TO THE JEEP CHRYSLER DODGE RAM CITY SERVICE DEPARTMENT LOCATED AT 163 HARVARD AVE, STAMFORD, CT 06902, (203) 869-6666, HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 20V343000 (POWER TRAIN), HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 45,925.
Other or unspecified, Engine, Jun 23, 2020
ON NUMEROUS OCCASIONS WHILE DRIVING, THE JEEP HAS NOT SHIFTED GEARS PROPERLY AND ENGINE SHUTS OFF. ENGINE WILL BE IN DRIVE AND UPON TRYING TO GAS THE ENGINE, IT FAILS TO SHIFT AUTOMATICALLY AND ENGINE SHUTS OFF. *TR
Power train, Jun 22, 2020
I HAVE A SAFETY PROBLEM IN JEEP CHEROKEE TRAILHAWK 2014 IN PTU AND SHAFT DRIVE SINCE FEBRUARY 2020 WHILE I'M DRIVING ON THE HIGHWAY AND I REPORTED THE CAR TO THE DEALERSHIP THEY TOLD ME NEED TO REPLACE THE PARTS AND WHEN I SAW YOUR SITE POSTING THE LINK INCLUDING THE VIN NUMBER I CHECK MY CAR AND I FOUND THERE IS RECALL FOR THE CAR AND I EMAIL TO THE DEALERSHIP THEY REFUSE TO RECEIVE THE CAR REFERRING TO OUR PHONE CONVERSATION TODAY MORNING, YOU SAID THAT YOU ARE UNABLE TO SHARE WITH ME THE OFFICIAL DOCUMENT FROM YOUR SYSTEM SHOWING THATNO RECALLS FOR THE MENTIONED VEHICLE, ALSO YOU SAID THAT YOU WILL NOT RECEIVE THE VEHICLE IN YOUR WORK SHOP BECAUSE AS YOU MENTIONED EARLIER IN YOUR MAIL THAT YOU DID NOT RECEIVE ANY RECALLS FROM THE MANUFACTURER ON YOUR SYSTEM, IN ADDITION YOU TOLD ME YOURGOOD COMPANY NOT OBLIGATED TO PROVIDE ANY COMPENSATION RESULTING FROM THIS MANUFACTURERS DEFECT IN THE VEHICLE BECAUSE TILL THIS DATE YOU DID NOT RECEIVE A NOTIFICATION FROM THE MANUFACTURER STATING THIS. WE DISCUSS THE ABOUT THE DAMAGE IN THE PTUI EXPLAINED TO YOU WHAT I UNDERSTAND FROM MY SIDE ONCE I SAW THE PHOTOS WHICH PROVIDED EARLIER BY JEEP SERVICE TEAM YOU CAN EASILY NOTICE THAT THE DAMAGE HAPPENED FROM INSIDE THE PTU AND DUE TO THE OVER FRICTION AND WRONGAXIAL ROTATION OF THE SHAFT DRIVE PART IN THE PTU WHICH LED TO DAMAGE THE TEETH OF THE SHAFT DRIVE AND RESULT A UNIFORM DAMAGE SHAPE IN THE OUTER CASE OF THE PTU. LAST BUT NOT LEAST, I HOPE THAT YOUR TAKE THE NECESSARY ACTIONS TO SOLVE THIS ISSUE TO PROVIDE SAFE VEHICLE TO YOUR CUSTOMERS, COMPLYINGWITH THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION BECAUSE SAFE CARS SAVE LIVES AND WHAT I BELIEVE SO FRUSTRATINGLY NOW IS THAT THE CAR I DRIVE WITH MY FAMILYIS NOT SAFEAND I WANT TO THANK GOD FOR NOT CAUSING ANY MAJOR ACCIDENT TO THE CAR OR TOTHE OTHERS WHEN DRIVING WITH MY FAMILY DURING THE TIME AM USING THE CAR. *TR
Vehicle speed control, Jun 19, 2020
I TOOK MY VEHICLE IN ON FEBRUARY 14, 2020 FOR A SOFTWARE UPDATE TO HOPEFULLY FIX THE HESITATION I EXPERIENCE WHEN TRYING TO ACCELERATE FOLLOWED BY A SLIGHT JOLT. THE UPDATE HAS MADE THIS ISSUE WORSE, SO BAD THAT I HAVE NECK PAIN, SCARED TO PULL OUT WITH TRAFFIC, HAS CAUSED MY WHEELS TO PEEL OUT MULTIPLE TIMES, AND HAVE A HARD TIME ACCELERATING WHEN I COME TO A COMPLETE STOP OR MERGING ON THE FREEWAY. THE JOLT THAT HAPPENS MAKES EVERYONE IN MY VEHICLE JOLT FORWARD AND CAUSE THE SEAT BELTS TO LOCK UP. I AM TO THE POINT I DO NOT FEEL COMFORTABLE HAVING MY KIDS IN THE CAR BECAUSE OF HOW OFTEN MY CAR LOSES POWER TO ACCELERATE OR GETS LOCKED IN A LOWER GEAR. THIS ISSUE HAPPENS WHEN DRIVING AND TRYING TO SPEED UP, OR WHEN YOUR AT A COMPLETE STOP AND TRYING TO GO AT THE GREEN LIGHT OR STOP SIGN. *TR
Power train, Jun 18, 2020
THE TRANSMISSION SLIPS FROM A STOP SOMETIMES. THEN OTHER TIMES IT'S A VERY FIRM START AND HARD SHIFTS. I HAVE RESEARCHED THIS A LOT. THIS ISN'T JUST MINE OR A FAULTY PART IT IS HOW THESE TRANSMISSIONS SHIFT. THEY DID A RECALL AND UPDATED SOFTWARE BUT DID T FIX THE ISSUE. AS OTHER PEOPLE HAVE SAID THE SAME THING. IT'S DANGEROUS WHEN I'M PULLING OUT INTO TRAFFIC AND I NEVER KNOW IF THE JEEP IS GOING TO GO OR SLIP. *TR
Exterior lighting, Jun 18, 2020
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE HEADLAMP BULBS WERE REPLACED FOUR TIMES WITHIN SEVERAL MONTHS. DESOTO AUTO MALL CHRYSLER DODGE FORD JEEP RAM (3039 S.E. HIGHWAY 70, ARCADIA, FL 34266; (800) 880-3099) WAS CONTACT AND NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE FAILURE WAS COMMON WITH VEHICLES OF THE SAME YEAR, MAKE, AND MODEL. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER ADMITTED THAT THE FAILURE WAS A KNOWN ISSUE HOWEVER, OFFERED NO ADDITIONAL ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.*DT*JB
Power train, Jun 16, 2020
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT AFTER REFUELING THE VEHICLE, AND WHEN EXITING THE VEHICLE, THE VEHICLE INDEPENDENTLY SHIFTED INTO NEUTRAL WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT SHE HEARD AN ABNORMAL NOISE BUT WAS ABLE TO PARK. THE CONTACT WAITED FOR 15 MINUTES BEFORE RESTARTING THE VEHICLE AND DRIVING TO HER DESTINATION. THE VEHICLE WAS TAKEN TO MOUNT AIRY CHRYSLER DODGE JEEP RAM FIAT LOCATED AT 538 N ANDY GRIFFITH PKWY, MT AIRY, NC 27030, (336) 789-8105 HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE FAILURE PERSISTED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN), HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. *LN THE CONSUMER PROVIDED PHOTOS. *TR
Other or unspecified, Jun 15, 2020
THE CAR KEEPS STALLING AND SHUTTING OFF. CUT OFF IN THE MIDDLE OF A SEMI BUSY ROAD WITH ME AND MY KIDS IN THE CAR. *TR