2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints
2,647 reports, newest first.
Power train, Vehicle speed control, Jun 13, 2020
I WAS DRIVING. VEHICLE SUDDENLY STOPPED MOVING AND GAVE MESSAGE THAT IT COULD NOT SHIFT UNTIL IT HAD STOPPED. I STILL HAD IT IN DRIVE. IT DID NOT MOVE. FINALLY IT DID, BUT I WAS STUCK IN THE ROAD FOR A COUPLE OF MINUTES. *TR
Power train, Jun 11, 2020
POWER TRAIN DISENGAGES AND REINSTALLS WHILE DRIVING AND STOPPING, TRANSMISSION STICKS IN LOW GEAR WHILE IN MOTION. INCLINES AND COLDER WEATHER SEEM TO MAKE THIS HAPPEN MORE OFTEN. *TR
Other or unspecified, Jun 8, 2020
WILL DRIVING SERVICE SHIFTER APPEARED ON DASHBOARD SCREEN AND ALL GEARSHIFT LIGHTS ARE ON. THIS IS THE THIRD TIME, IT HAPPENED 2 MONTHS PRIOR . *TR
Engine, Jun 5, 2020
WHEN FIRST PURCHASED VEHICLE PROBLEM WERE IT ACTING LIKE IT WASN'T GETTING UP THE SPEED NOW AGAIN IM HAVING THE SAME PROBLEM AS I DID BEFORE WITH THE STALLING AND ACTING LIKE IT DON'T WANT TO RUN. THE GEAR THROTTERS AND THE VEHICLE RUNS VERY SLOW WAS IN TRAFFIC AND WAS SO AFRAID SOMEONE W AS GOING TO RUN INTO ME CAUSE ALL A SUDDEN THE JEEP STARTED STALLING AND NOT MOVING AFTER A FEW MINUTES IT THEN WOULD PUT UP SPEED THIS IS VERY UNSAFE IM AFRAID TO DRIVE MY 2014 JEEP CHEROKEE BECAUSE OF THE STALLING AND THE TRANSMISSION LIGHT KEEP COMING ON CHECK TRANSMISSION I HAVE TAKEN IT TO JEEP TWICE WITHIN A TWO WEEK PERIOD AND IM HAVING THE SAME PROBLEM FIRST THEY SERVICED THE TRANSMISSION SAID NOTHING WAS WRONG WITH THE TRANSMISSION SECONDLY A WEEK OR LESS LATER THE LIGHT CAME BACK ON AGAIN I TOOK IT BACK THEY SAID PUT A BRAND NEW BATTERY IN IT THE SAME PROBLEM I ASKED JEEP WAS THERE A RECALL ON THAT PARTICULAR VEHICLE IF SO IT NEED TO BE ADDRESSED AND FIX BEFORE IT CAUSES A TRAFFIC ACCIDENT. IM SO AFRAID IF THERE'S A SOLUTION THAT COULD HAVE BEEN CORRECTED IF JEEP BEEN HAVING PROBLEMS WITH ANY TRANSMISSION ISSUE WITH THE 2014 JEEP CHEROKEES . ONLY HAD THIS VEHICLE 4 YEARS AND I KEEP IT SERVICE .THE VEHICLE HAD TO BE TOWED OVER A WEEK AGO BECAUSE OF THE SAME ISSUE BECAUSE THE TRANSMISSION SERVICE LIGHT CAME BACK ON THE VEHICLE WOULD NOT MOVE WAS FEARFUL.GETTING A WARNING PUT GEAR IN PARK CUT OFF VEHICLE AND RESTART WHEN DID IT CONTINUE TO STALLING AND WOULD NOT SWITCH IN DRIVE MOTION. *TR
Power train, Jun 4, 2020
WHEN I PUT MY VEHICLE IN DRIVE AND START TO DRIVE THE 2 AND 3 GEAR SHIFTS A LOT HARDER THAN ALL OTHER GEARS AND WHEN I APPLY MY BRAKES AND THE VEHICLE SHIFTS DOWN THE SAME GEARS SEEM TO SHIFT A LOT HARDER THAN THE REST OF THE GEARS. *TR
Electrical system, Service brakes, Jun 3, 2020
WHILE DRIVING AT A SLOW RATE, THE EBRAKE ENGAGED BY ITSELF, BRINGING THE CAR TO A STOP AND RENDERING IT UNDRIVEABLE. THE EBRAKE WOULD NOT RELEASE WHEN PUSHING THE BUTTON DOWN OR WHEN SHUTTING THE VEHICLE OFF AND RESTARTING IT. VEHICLE NEEDED TO BE TOWED AWAY. *TR
Engine, Jun 1, 2020
MY CAR SOMETIMES STALL WHEN I STOP THEN TAKES AN EXTENDED TIME TO RESTART. I KNOW THERE WAS A RECALL IN 2012 FOR THE FUEL PUMP SENSOR NOT SURE IF I HAVE THE SAME PROBLEM. *TR
Electrical system, Exterior lighting, Fuel/propulsion system, May 29, 2020
I'VE HAD TO REPLACE THE OIL HOUSING FILTER AND LIGHT SWITCH AND NOW THE SHIFTER LIGHT IS COMING ON. THIS CAR IS A LEMON AND NEEDS A RECALL. THIS IS ALL HIGHWAY. *TR
Power train, Vehicle speed control, May 27, 2020
VEHICLE LOSS OF MOTIVE POWER WHILE DRIVING ON THE ROAD. VERY SCARY AND DANGEROUS! RECEIVED MESSAGE ON DASH: 'SHIFT TO P THEN DESIRED GEAR'. THE VEHICLE WAS ALREADY IN DRIVE. I BELIEVE THIS IS DUE TO AN ONGOING MANUFACTURE DEFECT S55. *TR
Power train, May 27, 2020
VEHICLE WOULD NOT GO FORWARD WHEN STOPPED AT A RED LIGHT, CAR WAS UNABLE TO BE PUSHED OUT OF THE INTERSECTION, AND REQUIRED A TOW TRUCK TAKE IT TO THE DEALERSHIP. REPAIR WAS 35844 UPDATES AND DRIVE LEARN REPROGRAM TCM PCM 68103804AR TO 68241152AH. *TR
Power train, Electrical system, May 24, 2020
I STARTED MY CAR AND A SERVICE SHIFTER MESSAGE CAME UP. I WAS PARKED ON A FLAT CEMENT PAD IN MY DRIVEWAY. I ATTEMPTED TO PUT MY CAR IN REVERSE, AND IT WAS VERY HARD TO MOVE THE SHIFTER TO REVERSE. I STOPPED TRYING AND TURNED OFF MY CAR. WHEN I STARTED IT AGAIN THE MESSAGE WAS GONE. *TR
Electrical system, Structure, Service brakes, May 24, 2020
WATER HAS LEAKED IN TO MY VEHICLE AND CAUSED ISSUES WITH THE ELECTRONIC PARKING BRAKE TO SHORT OUT AND NEED TO BE SERVICED. THE EPB NOW AUTOMATICALLY ENGAGES ITSELF WHEN PUTTING THE VEHICLE IN PARK, CAUSING US TO BE STRANDED. UPON INVESTIGATION, IT APPEARS AS THOUGH NUMEROUS INDIVIDUALS WITH MY VEHICLE THAT HAVE A SUNROOF EXPERIENCE THE SAME ISSUE, POSSIBLY DUE TO DRAINAGE TUBES INSTALLED BY JEEP THAT THEY DID NOT MAKE OWNERS AWARE OF. *TR
Power train, Engine, May 22, 2020
AFTER HAVING THE RECALL FOR THE TRANSMISSION CONTROL MODULE FIXED MY CAR STARTED STALLING OUT. IT SHIFTS INTO NEUTRAL WHILE DRIVING AND YOU HAVE TO STOP AND SHIFT TO PARK THEN BACK TO DRIVE. IT WILL NOT IDLE FOR LONG AND WILL DIE IF YOU DON'T CONSTANTLY PUMP THE GAS PEDAL. IT ALMOST DIED ON ME WHILE MAKING A LEFT TURN INTO A PARKING LOT IN ON COMING TRAFFIC. AND IT DIDN'T WANT TO GO UP HILL INTO MY DRIVEWAY, WHICH IS A TINY INCLINE. I DIDN'T HAVE ANY ISSUES WITH MY CAR UNTIL AFTER THE RECALL. *TR
Power train, Vehicle speed control, May 21, 2020
I HAVE HAD MULTIPLE ISSUES REGARDING THE TRANSMISSION IN THIS JEEP CHEROKEE. IT FAILS TO MOVE FORWARD AFTER A STOP WHILE PRESSING THE ACCELERATOR THEN AT ABOUT 3.5 RPM TAKES OFF AND I HAVE HAD THIS ISSUE FROM THE BEGINNING. WE HAVE DONE MULTIPLE RECALLS AND STILL THERE ARE HARD SHIFTING ISSUES AND NOW THE PTU HAS FAILED. *TR
Service brakes, May 21, 2020
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE REVERSING OUT OF THE GARAGE, THE PARKING BRAKE ACTIVATED INDEPENDENTLY. THE CONTACT WAS UNABLE TO RELEASE THE PARKING BRAKE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.
Engine, May 21, 2020
STALLING, WHEN VEHICLE COMES TO A STOP OR SLOWS DOWN IT STALLS AND HARD TO START. *TR
Engine, May 20, 2020
THE VEHICLE SWITCHES GEARS TO NEURAL AND TURNS THE VEHICLE OFF. WHILE DRIVING ABOUT TO MAKE A LEFT HAND TURN THE VEHICLE STALLED TURNING THE CAR COMPLETELY OFF MAKING ME RESTART THE VEHICLE IN THIS FASHION: (STEP ON BREAK, SWITCH GEAR INTO PARK AND RESTART) LOTS OF ISSUES WITH TRANSMISSION SKIPPING. THIS HAPPENED AFTER I GOT IT FROM A DEALER ONLY BEEN THE OWNER FOR ABOUT A YEAR SEEMS LIKE VEHICLE KEEPS GETTING WORSE. *TR
Visibility/wiper, May 19, 2020
AFTER I LEASED MY CAR, I REALIZED LATER THAT THE CAR DOESN'T SQUIRT OUT WINDSHIELD FLUID. THE CAR WAS IN MOTION ON A WINTER NIGHT ON A CITY STREET. *TR
Power train, May 19, 2020
SERVICE TRANSMISSION CODE P0934. SOMETIMES IT'LL RUN JUST FINE NO PROBLEMS. OTHER TIMES I HAVE TO START AND TURN IT OFF SEVERAL TIMES BEFORE THE TRANSMISSION WILL WORK PROPERLY. AFTER THIS STARTED HAPPENING THE INFO CENTER STARTED DISPLAYING SERVICE SHIFTER. NO ONE WILL DIAGNOSE THE ISSUE AND CHRYSLER WANTS TO REPLACE THE TRANSMISSION AT COST TO ME BECAUSE THEY DON'T WORK ON THEM, THEY REPLACE THEM. *TR
Electrical system, May 16, 2020
THE CAR STATES 'SERVICE SHIFTER' AND DOES NOT ALLOW YOU TO DO ANYTHING WITH THE CAR. IT LIGHTS EVERYTHING UP RED ON THE SHIFTER AND YOU CAN'T CLEAR 'SERVICE SHIFTER' OFF THE DASH. THIS HAPPENS WHILE THE CAR IS RUNNING AND YOU HAVE TO HOPE WHEN YOU PUT IT IN PARK AGAIN IT'LL GET YOU HOME SAFE. *TR
Other or unspecified, May 12, 2020
TRANSMISSION UNEXPECTEDLY SHIFTS INTO NEUTRAL WHILE DRIVING, I AM AFRAID THIS IS GOING TO CAUSE AN ACCIDENT. *TR
Electrical system, Exterior lighting, May 6, 2020
GEAR SHIFT LIGHTS ARE ALL ON AT THE SAME TIME; P,R,N,D WHEN I START THE VEHICLE, DOESN'T MATTER WHAT SHIFT I AM IN, THEY ARE ALL ON AT THE SAME TIME UNTIL I TURN THE VEHICLE OFF. *TR
Electrical system, May 6, 2020
SERVICE SHIFTER LIGHT COMES ON AGAIN AFTER IT WAS WORKED ON PREVIOUSLY. *TR
Power train, Apr 28, 2020
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IN REVERSE, THE VEHICLE JERKED WITH AN ABNORMAL SOUND. THE VEHICLE WAS TURNED OFF AND BACK ON WITH THE TRANSMISSION WARNING LIGHT ILLUMINATED. THE CONTACT DROVE THE VEHICLE TO THE RESIDENCE IN FIRST GEAR AND PARKED THE VEHICLE OVERNIGHT. THE FOLLOWING DAY THE VEHICLE WAS STARTED AND OPERATED AS INTENDED. THE VEHICLE WAS TAKEN TO OUTER BANKS CHRYSLER DODGE (3000 N CROATAN HWY, KILL DEVIL HILLS, NC 27948, (252) 441-1146), WHERE IT WAS DIAGNOSED AND IT WAS DETERMINED THAT THE POWER TRAIN MODULE NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 19V447000 (POWER TRAIN) AS A POSSIBLE SOLUTION HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000. THE VIN WAS NOT INCLUDED.
Electrical system, Apr 28, 2020
WHILE DRIVING THE "SERVICE PARK BREAK" ILLUMINATED ALONG WITH THE AN ILLUMINATED YELLOW/AMBER COLORED "BRAKE SYSTEM WARNING PARKING BRAKE" WARNING LIGHT AND BRAKE ON THE CENTER PANEL. INTERMITTENTLY A "4WD TEMPORARILY UNAVAILABLE" WILL COME ON AS WELL. I TOOK TO MY DEALER AND THEY SAID THERE IS WATER LEAKING AND HAS DAMAGED/CORRODED THE ELECTRONIC CONTROL MODULE AND IT NEEDS TO BE REPLACED AND ISN'T COVERED UNDER WARRANTY. ISN'T THIS PART OF A MANUFACTURER DEFECT?