2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints
2,647 reports, newest first.
Power train, Apr 28, 2020
A CONTINUOUS PROBLEM EXISTS WITH THE TCM/PCM FOR OUR VEHICLE WHEREAS IT GIVES LITTLE TO NO WARNING THAT POWER IS FAILING AND STALLS OUT WHILE CAR IS IN MOTION; RUNS ROUGH; RPM INDICATOR SHOWS ACCELERATION WHEN IT'S BASICALLY GOING UNDER 25 MPH; LIST GOES ON. THREE WEEKS AGO, NEW STARTER PUT IN. TWO WEEKS AGO, CAR STARTED ACTING UP AGAIN. DROPPED OFF AT DODGE TO LOCATE PROBLEM. THIS IS THE THIRD TIME IN PAST YEAR VEHICLE HAS HAD SAME ISSUE. IN DEC '19, DODGE CLAIMS IT NEEDED UPDATES FOR THE TRANSMISSION. OKAY...RUN UPDATES...$500 LATER. VEHICLE HAS BEEN INTO DODGE DEALERSHIP SEVERAL TIMES SINCE CAR WAS PURCHASED, AND BOTH TCM (RECALL REPLACEMENT) AND PCM (LAST WEEK) HAVE BEEN REPLACED. WE INQUIRED ABOUT ANY FURTHER UPDATES NEEDING DONE AT THAT TIME..."NO, IT'S GOOD TO GO." UNFORTUNATELY, DURING THIS PCM REPAIR PROCESS, THEY INFORMED US THAT THE "BAD" PCM HAD ALSO DAMAGED THE STARTER (YES, THE BRAND NEW ONE) AND THE CAR BATTERY (NEW AS OF OCT 2019). THE PCM PARTS/REPAIR ALONE SUCKED $1300 OUT OF MY ACCOUNT. IT'S BEEN LESS THAN ONE WEEK SINCE WE FINALLY GOT THE VEHICLE BACK, AND WE ARE RIGHT BACK WHERE WE STARTED AS FAR AS PERFORMANCE, IE RUNNING ROUGH, DASHBOARD MESSAGES, LOSING POWER, STALLING OUT, ETC...AND THE NEW PCM WAS SUPPOSED TO HAVE BEEN THE PROBLEM. WHY ISN'T THERE ANYTHING THAT CAN BE DONE TO REMEDY THIS ISSUE? IT'S COSTING A SMALL FORTUNE JUST TRYING TO ENSURE IT'S EVEN SAFE TO DRIVE. OTHER DRIVERS TEND NOT TO BE VERY ALERT WHEN IT COMES TO APPROACHING A VEHICLE THAT IS GOING MUCH SLOWER THAN OTHER TRAFFIC; VERY SCARY WHEN OUR JEEP BEGINS TO FAIL IN TRAFFIC. THIS ISSUE PRESENTS SAFETY CONCERNS FOR MY KIDS DRIVING VEHICLE. THESE ARE COMMON, KNOWN ISSUES AMONG OTHER JEEP OWNERS AND I DON'T UNDERSTAND WHY THE CONSUMER IS RESPONSIBLE FOR UPKEEP/REPAIR ON A BAD AUTO ENGINEERING DESIGN, MUCH LESS DRIVING AN UNSAFE VEHICLE.
Engine, Apr 28, 2020
OIL WAS LEAKING, JEEP WAS TAKEN TO KLEYN AUTO, KLEYN AUTO TOLD ME THE OIL ASSEMBLY HAD TO BE REPLACED, DUE TO EXCESSIVE OIL LEAKING. A NEW OIL FILTER HOUSING WAS INSTALLED. THE COST OF THE REPAIR WAS $631.01
Other or unspecified, Apr 24, 2020
SERVICE SHIFTER CAME ON DASH, WON'T CLEAR. WOULDN'T COME OUT OF PARK ONE TIME
Air bags, Structure, Electronic stability control (ESC), Apr 20, 2020, crash
DRIVING IN THE FREEWAY AND HAVE AN ACCIDENT DUE TO THE MALFUNCTIONING FRONT COLLISION WARNING AND THE NOT WORKING SENSORS
Electrical system, Apr 17, 2020
SERVICE SHIFTER WARNING KEEPS COMING UP ON VEHICLE. CHRYSLER WANTS OVER $1000 TO REPLACE THE SHIFTER. I SEE ONLINE THERE ARE A TON OF THE EXACT SAME COMPLAINTS
Power train, Apr 16, 2020
VERY HARD SHIFTING IN LOWER GEARS. THE VEHICLE WILL LUNGES FORWARD AT TIMES WHEN DOWN SHIFTING AT LOWER SPEEDS WHEN SHIFTING FROM THIRD TO SECOND, SECOND TO FIRST. THE VEHICLE WILL ALSO HAVE VERY JERKY UP SHIFTS FROM TAKE OFF TO SECOND GEAR AND SOMETIMES FEELS A DELAY IN SHIFTING INTO GEAR CAUSING A REVVING SENSATION. WE HAVE TAKEN TO DEALERSHIP AT LEAST THREE TIMES AND ONLY SOFTWARE UPDATES HAVE BEEN DONE TO VEHICLE. WE WERE TOLD THE TRANSMISSION IS KNOWN FOR THAT AND IS 'AN ADAPTIVE TRANSMISSION THAT CHANGES TO THE DRIVER'. SOMETIMES THE CAR WILL NOT HAVE THE PROBLEM AT ALL. WE HAVE ALREADY SPENT HUNDREDS OF DOLLARS JUST FOR SOFTWARE UPDATES TO BE DONE BY DEALER AND LEFT THE CAR FOR A WEEK WHILE THE DEALER TALKED WITH JEEP ABOUT FINDING A SOLUTION OR REPLACING THE TRANSMISSION. AFTER ONE WEEK WE RECEIVED THE CAR BACK WHEN NOTHING HAD BEEN DONE TO REMEDY THE SITUATION. *TR
Other or unspecified, Engine, Apr 14, 2020
WHEN THE GAS PEDAL IS ACCELERATED THE ENGINE PUSHES BACK. SEEMS LIKE IT'S A TRANSMISSION PROBLEM. SERVICE SHIFTER LIGHT IS ON. LOUD ENGINE WHEN DRIVING. *TR
Fuel/propulsion system, Apr 10, 2020
WHEN I FILL UP THE TANK IT IRKS AND SHUTS OFF. VERY SCARY AND DANGEROUS.
Fuel/propulsion system, Apr 1, 2020
I HAVE HAD MY VEHICLE ALMOST TWO YEARS. WITHIN THE LAST FOUR MONTHS I BEGAN HAVING ISSUES WHEN I WOULD GO TO PUMP GAS. THE NOZZLE AT THE GAS STATION BEGAN TO SHUT OFF REPEATEDLY. IT ACTS AS IF THE VEHICLE IS FULL REGARDLESS OF HOW MUCH GAS IS IN THE TANK. I HAVE BEEN TO DIFFERENT GAS STATIONS AND TRIED DIFFERENT WAYS OF PUMPING MY GAS ALL WITH THE SAME PROBLEM. I HAVE TAKEN MY VEHICLE TO TWO MECHANICS NOW WHO HAVE IDENTIFIED THE PROBLEM TO BE THE FUEL TANK. I HAVE DONE RESEARCH AND FOUND A LOT OF FELLOW OWNERS OF 2014 JEEP CHEROKEE TRAILHAWKS TO ALSO HAVE THIS PROBLEM. I AM OUT OF MY MANUFACTURER'S WARRANTY AND THE EXTENDED COVERAGE I PURCHASED FOR THE VEHICLE COVERS EVERY ASPECT OF THE FUELING SYSTEM EXCEPT THE TANK. I FIND THAT TO BE QUITE ODD. IN FACT, THE COMPANY DOES NOT OFFER ANY TYPE OF COVERAGE THAT WOULD COVER THE FUEL TANK ITSELF. IT TAKES ME AROUND 20 MINUTES OR SO TO FILL MY GAS TANK AND THAT IS A MERE ESTIMATE BECAUSE THERE IS NO WAY OTHER THAN GUESSING AT THIS POINT TO KNOW WHEN THE TANK IS FULL. IS THIS SOMETHING JEEP OWNERS ARE GOING TO HAVE TO ENDURE OR WILL THERE BE A SOLUTION OFFERED? THANK YOU FOR YOUR TIME AND CONSIDERATION.
Power train, Engine, Mar 29, 2020
THE TRANSMISSION SLIPS, IT DISENGAGES AND PUTS THE CAR IN NEUTRAL. IT ALSO JERKS. THE CAR WAS IN TRAFFIC, HAD TO PULL OVER.
Power train, Mar 28, 2020
STOPPED AT A LIGHT. WHEN IT TURNED GREEN, I TOUCHED THE GAS AND THE CAR WOULDN'T SHIFT. IT WAS STUCK AND WOULD ONLY ACCELERATE VERY SLOWLY TO 10 MPH. I PULLED OVER AND TURNED MY ENGINE OFF THEN TURNED IT BACK ON AND IT WAS FINE. THREE DAYS LATER, I'M AT A RED LIGHT, STOPPED AND THEN ACCELERATED TO MAKE A RIGHT. AGAIN, IT WOULDN'T ACCELERATE PAST 10 MPH. TURNED THE CAR OFF AND WHEN IT CAME BACK ON, IT ACCELERATED WITH SOME HESITATION BUT DID REACH 40 MPH. HOWEVER, THE SERVICE TRANSMISSION LIGHT ILLUMINATED. IN ABOUT A MILE, IT STARTED TO HESITATE AGAIN AS IF IT WERE ABOUT TO CHOKE. MADE IT HOME WITH THE SERVICE TRANSMISSION LIGHT STILL ON. I ONLY HAVE 68K MILES AND DO CITY AND LOCAL ROAD TRIPS--NO SERIOUS OFF ROADING. TRANSMISSION SHOULDN'T GO UP THIS QUICKLY. LUCKILY, NOT MANY PEOPLE ON THE ROAD.
Power train, Vehicle speed control, Electronic stability control (ESC), Mar 27, 2020
THE SHIFTER IS NOT INTUITIVE AND PROVIDES POOR TACTILE AND VISUAL FEEDBACK TO THE DRIVER, INCREASING THE POTENTIAL FOR UNINTENDED GEAR SELECTION.ALSO WHILE AT A STOP LIGHT THE VEHICLE REQUESTED ME TO PARK, AND WHEN RETURNED TO DRIVE THE VEHICLE DID NOT DRIVE, I HAD TO TURN THE CAR OFF AND BACK ON.
Power train, Vehicle speed control, Electronic stability control (ESC), Mar 27, 2020
THE SHIFTER IS NOT INTUITIVE AND PROVIDES POOR TACTILE AND VISUAL FEEDBACK TO THE DRIVER, INCREASING THE POTENTIAL FOR UNINTENDED GEAR SELECTION.ALSO WHILE AT A STOP LIGHT THE VEHICLE REQUESTED ME TO PARK, AND WHEN RETURNED TO DRIVE THE VEHICLE DID NOT DRIVE, I HAD TO TURN THE CAR OFF AND BACK ON.
Power train, Mar 24, 2020
MY SERVICE SHIFTER KEEPS POPPING UP ON MY DASH IT LOCKS MY DASH AND WHEN MY CAR SHIFTS TO DIFFERENT GEARS IT LAGS
Other or unspecified, Engine, Fuel/propulsion system, Mar 24, 2020
AFTER FILLING THE VEHICLE WITH GAS IT WILL HESITATE AND STALL OUT WHILE DRIVING. IT TELLS YOU TO PUT THE CAR IN PARK AND THEN YOU HAVE TO RE CRANK IT TO SHIFT BACK TO DRIVE. AFTER THE TANK IS ABOUT 3/4 FULL IT STOPS STALLING.
Power train, Mar 21, 2020
WENT TO MY DEALER BECAUSE THE KEPT TEXTING ME TO DO THIS RECALL. I WAS NOT HAVING ANY ISSUES WITH MY VEHICLE. WHILE THERE, SERVICE MANAGER TOLD ME MY CAR WAS THROWING A CODE SERVICE SHIFTER AND WAS LIKE THAT WHEN I CAME IN TODAY. I SAID THAT IT WASN'T LIKE THAT WHEN I CAME IN. HE TOLD ME IT WAS A SENSOR AND IT WOULD BE 700 PLUS DOLLARS TO FIX IT. AGAIN I TOLD HIM THERE WAS NOTHING WRONG WHEN I CAME IN AND I REFUSED THE REPAIR. I GOOGLED THIS ISSUE ON CARGUS AND SEEMS THE WHOLE JEEP COMMUNITY IS HAVING THE SAME ISSUE. WHEN THE CODE SERVICE SHIFTER COMES ON IT BLOCKED ALL THE DIGITAL READ OUT INCLUDING SPEEDOMETER SO YOU CAN'T SEE YOUR SPEED. I DON'T KNOW IF THIS IS REAL OR A BAD SITUATION AND WHAT THE CAR WILL DO, IF IT TRULY IS A SHIFTER MALFUNCTION. THIS MAKES IT VERY UNSAFE AND SCARY TO DRIVE.
Steering, Mar 19, 2020
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS AND ATTEMPTING TO MAKE A TURN THE STEERING WHEEL CEASED WITHOUT WARNING. THE VEHICLE WAS TURNED OFF AND BACK ON AND THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS TAKEN TO LITHIA CHRYSLER DODGE JEEP RAM FIAT OF SANTA ROSA LOCATED AT (2727 DOWD DR, SANTA ROSA, CA 95407) TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 29,000.*DT*DT CONSUMER STATED WHEN THE IGNITION IS TURNED OFF, VEHICLE IS STARTED THE STEERING PROBLEM GOES AWAY. PROBLEM HAS OCCURRED 5 TIMES.*JB*JB
Other or unspecified, Mar 19, 2020
I WILL BE DRIVING DOWN THE ROAD AND THE SERVICE SHIFTER COMES ON AND THE ENGINE REVS UP.
Fuel/propulsion system, Mar 19, 2020
I PURCHASED THE VEHICLE USED WITH MAYBE 60,000 MILES IN AUGUST 2018 AND WITHIN A FEW MONTHS OF THE PURCHASE, ON DECEMBER 24 2018, THE CAR JERKED THEN STALLED OUT WHILE I WAS DRIVING ON A NEIGHBORHOOD STREET. THE MESSAGE BOARD GAVE A TRANSMISSION ERROR AND SAID TO PUT THE CAR IN PARK AND RESTART. AFTER RESTARTING, THE VEHICLE DID NOT DRIVE WELL (HARD TO STEER, ACCELERATE). HAD IT TOWED TO THE DEALERSHIP, WHERE THEY DID SOME WORK ON THE TRANSMISSION. IN NOVEMBER 2019, JUST AFTER REFUELING, THE VEHICLE LOST POWER WHILE I WAS AT A BUSY TRAFFIC LIGHT DURING RUSH HOUR. I RESTARTED THE CAR AND IT DID NOT HAVE ANY ISSUE AFTER THAT. IN JANUARY 2020, I REFUELED MY CAR, DROVE MAYBE 10 MILES AND THE CAR STARTED LOSING POWER AGAIN AT A BUSY STOP LIGHT IN A LARGE HIGHWAY INTERSECTION. THIS TIME THE CAR JERKED, THEN I GOT THE SAME TRANSMISSION ERROR AS THE FIRST TIME. I TURNED THE CAR OFF THEN ON, AND I WAS ABLE TO LIMP TO MY JOB (SAME DIFFICULT STEERING AND ACCELERATION). TOOK IT TO THE DEALERSHIP WHERE THEY ADDRESSED A RECALL ISSUE (TRANSMISSION SOFTWARE) AND A CHECK ENGINE LIGHT (OIL PRESSURE SENSOR). IN MARCH 2020, JUST AFTER REFUELING THE VEHICLE, IT STARTED LOSING POWER AT A RED LIGHT. IT DIDN'T FULLY LOSE POWER BEFORE I MADE IT TO MY HOUSE AND HAD IT TOWED. NOW THAT I'VE MADE THE CONNECTION BETWEEN REFUELING AND POWER LOSS, THE DEALERSHIP HAS REALIZED THAT THERE IS A FAULTY VALVE OR SENSOR CAUSING GAS TO LEAK INTO PLACES IT SHOULDN'T. IT LOOKS LIKE IT'S COMMON ISSUE, AND IT'S HONESTLY VERY UNSAFE SINCE THE VEHICLE LOSES POWER AS YOU ARE DRIVING!!!
Other or unspecified, Mar 18, 2020
WHILE DRIVING JEEP CHEROKEE LATITUDE I HAVE NOTICED THAT WITHIN FIRST 10 MINUTES OF DRIVING JEEP START GETTING FLICKERING LIGHTS AND THEN AFTER 5-10 SECONDS COMPLETELY SHUTS OFF. ABSOLUTELY OUT, I CANNOT EVEN PUT AN EMERGENCY LIGHTS ON WHEN IT STOPS TO INDICATE THAT I HAVE PROBLEM. AT FIRST I THOUGHT IT MIGHT BE AN OLD BATTERY BUT I HAVE REPLACED THE BATTERY FEW DAYS AGO AND THE PROBLEM STARTED AGAIN. THE WORST IS THAT WHILE IT HAPPENS, POWER STEERING AND EVERYTHING ELSE COMPLETELY SHUTS. THIS IS VERY DANGEROUS AS I CANNOT PULL ON THE SITE OR AS I SAID PUT EMERGENCY LIGHTS ON.. ONE DAY I HAVE DISCONNECTED THE BATTERY WHILE THE CAR STOPPED, FOR A MINUTE OR TWO. I GUESS THAT CUT POWER FROM THE JEEP'S COMPUTER AS WELL. AFTER TWO MINUTES OR SO WHEN I RECONNECTED THE BATTERY AGAIN, I WANTED TO START THE CAR. AFTER A FEW CRANKS I COULD START THE CAR. THE SITUATION I HAVE JUST DESCRIBED IS MAJOR SAFETY ISSUE. YET, WHEN I RUN RECALLS USING THE VIN # OF MY CAR I SEE NO RECALLS. I HAVE ALREADY CONTACTED THE JEEP DEALER ASKING WHAT COULD BE THE PROBLEM. THEY JUST TOLD ME THAT NO RECALL IS AVAILABLE. I WOULD LIKE TO DOCUMENT THIS FOR OTHERS TO BE AWARE OF THE PROBLEM AS WELL AS DOCUMENT IF THERE IS GOING MAJOR INCIDENTS.
Electrical system, Mar 18, 2020
CAR SHUT OFF AND WON'T COME BACK ON. DEALERSHIP REPLACE THE KEY IGNITION AND STILL NOT WORKING
Engine, Mar 17, 2020
ENGINE OIL COOLER DRIPPING OIL ONTO EXHAUST CREATING (POSSIBLE) FIRE HAZARD. THE LOCAL DEALER HAD THIS PART IN STOCK. I KNOW OTHER OWNERS OF 2014 CHEROKEES WHO HAVE EXPERIENCED THIS PROBLEM.
Steering, Electrical system, Electronic stability control (ESC), Mar 17, 2020
VECHICAL LOST SPEED, STALLED, NO POWER. WILL NOT EXCELL. ENGINE LIGHT AND ETC LIGHT ON. ON A CITY STREET IN MOTION. IT LOOSES STEERING AND WILL STALL ALSO. I REPLACED THE BATTERY.
Electrical system, Mar 17, 2020
DURING MY MOST RECENT VISIT THE VEHICLE RECEIVED RECALL UPDATES. A COUPLE DAYS AFTER THE STEREO SYSTEM FROZE AS I WAS DRIVING. I PULLED OVER TURNED CAR OFF THEN ON AND IT BEGAN WORKING AGAIN. SOON AFTER I REALIZED THE CAR HAS BEEN SLUGGISH TO START. CURRENTLY IT IS NOT STARTING AND I GET A BATTERY LOW VOLTAGE MESSAGE.
Power train, Fuel/propulsion system, Mar 16, 2020
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS IN 2ND AND 3RD GEAR, THE ENGINE REVVED UP AND THE VEHICLE SHUDDERED AND HESITATED. THE VEHICLE WAS TAKEN TO CROWN CHRYSLER DODGE LOCATED AT (2120 CHATMAN RD. CHATTANOOGA TN.) WHO DIAGNOSED THAT THE TRANSMISSION WAS DEFECTIVE AND NEED TO BE REPROGRAMMED. THE TRANSMISSION CONTROL MODULE WAS REPROGRAMMED HOWEVER, THE FAILURE RECURRED. ADDITIONALLY, AFTER REFUELING THE VEHICLE STALLED ON SEVERAL OCCASIONS. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. UPON INSPECTION, IT WAS DISCOVERED THAT GEAR FLUID LEAKED FROM THE REAR DRIVER SIDE DIFFERENTIAL AXLE BEARINGS. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 30,000.