2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints
2,647 reports, newest first.
Power train, Mar 14, 2020
I WAS DRIVING MY CAR ON THE CITY STREET GOING TO THE GROCERY STORE AND IT WAS MAKING A WEIRD NOISE. THEN EVERY TIME I CAME OUT OF BRAKING IT WOULD SEIZE UP, JERK AND MAKE A GRINDING NOISE. I TOOK IT TO A TIRE PLUS SHOP BECAUSE I THOUGHT IT MIGHT BE THE BRAKES. THE MECHANIC PUT THE CAR ON A RACK AND SHOULD ME THAT THE TRANSFER CASE WAS CRACKED AND LEAKING FLUID. HE SAID THAT IF I DROVE ANY FURTHER I WOULD HAVE BEEN STRANDED.
Other or unspecified, Mar 13, 2020
THERE IS A NOISE WHEN THE WHEELS ARE TURNING, NOT WHEN AT A STOP. DEALER SAID IT IS THE BEARINGS IN THE DRIVE SHAFT. THE WHOLE DRIVE SHAFT HAS TO BE REPLACED, NOT JUST THE BEARINGS.
Other or unspecified, Mar 12, 2020
CAR STALLS WHILE DRIVING AND TURNING LEFT OR RIGHT SHORTKY AFTER STARTING! COULD BE ON HIGHWAY GOIM 55 AND JUST SHUTS DOWN CALLED DEALER BUT BECAUSE ITS NOT THROWING ANY PROBLEM CODES THEY CANT HELP
Other or unspecified, Mar 12, 2020
MY CAR GOES INTO NEUTRAL ON IT'S ON WHILE GOING DOWN THE ROAD. I HAVE TOOK IT INTO DODGE 2 TIMES FOR THE PROBLEM BUT THEY HAVE YET TO FIX THE PROBLEM.
Other or unspecified, Mar 12, 2020
VEHICLE HAS INTERMITTENT ISSUE WHILE TRAVELING 70+ MILES AN HOUR ON THE FREEWAY TACHOMETER JUMPS UP AND DOWN AND VEHICLE DISPLAYS "SHIFT TO P THEN DESIRED GEAR" VEHICLE HAS NO ABILITY TO DRIVE, YOU MUST PULL OFF HIGHWAY WITHOUT ANY ABILITY TO USE GAS AND PUT CAR INTO PARK. ALSO DOES THIS AT INTERSECTIONS. I HAVE A VIDEO OF IT DOING IT AT THE INTERSECTION (CAN NOT VIDEO GOING DOWN HIGHWAY AS IT IS NOT SAFE). OPENED TWO CASES WITH CHRYSLER #[XXX] AND #[XXX]. VEHICLE HAS BEEN TO TWO DIFFERENT JEEP SERVICE DEALERS FOR OVER 15 DAYS AND NOT REPAIRED. VEHICLE IS GOING TO KILL SOMEONE WHEN IS DOES NOT HAVE THE ABILITY TO USE THE GAS WHEN IT DISPLAYS THIS ON THE SCREEN. CHRYSLER NEEDS TO HAVE SERVICE DEALER START REPLACING PARTS TO FIX THIS ISSUE. BOTH JEEP SERVICE DEALERS STATED THAT NO CODE CAME UP ON THEIR COMPUTER, THEREFORE THEY CAN NOT FIX. DEALERS IN QUESTION: AUTONATION IN ROSEVILLE, CA 916 781 8100 AND FOLSOM JEEP 916 520 1135. AUTONATION IN ROSEVILLE ALONG WITH CHRYSLER WERE PROVIDED THE VIDEO. AUTONATION IN ROSEVILLE WAS SPECIALLY TOLD TO CONTACT CHRYSLER TO WORK WITH A CHRYSLER TECHNICIAN TO FURTHER TROUBLESHOOT THE ISSUE, THEY SIMPLY SENT THE VIDEO AND TOLD ME THAT THERE IS NOTHING MORE THEY CAN DO. FILING THIS ISSUE AS A VEHICLE SAFETY COMPLAINT TO FIND RESOLVE BEFORE IT KILLS THE DRIVER AND/OR OTHERS ON THE HIGHWAY. ISSUE HAPPENS AS I HAVE STATED GOING DOWN THE HIGHWAY AT 70MPH AND AT STOPS AS WELL. I HAVE VIDEO OF IT WHILE AT AN INTERSECTION, BUT YOU WILL NOT ALLOW VIDEO UPLOADS. *DT ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB
Power train, Mar 11, 2020
TRANSMISSION SHIFTS RANDOMLY STALLING OUT THE CAR WHILE DRIVING AT ALL SPEEDS HIGHWAY AND SIDE STREETS, , MUST STOP REMOVE KEY TO TRY TO RESTART AFTER SHIFTING INTO PARK
Other or unspecified, Mar 10, 2020
THE SERVICE SHIFTER LIGHT KEEPS COMING ON. I HAVE HAD THE SHIFTER BEZEL AND JUMPER HARNESS REPLACED AND 5 MONTHS LATER IT IS ON AGAIN. ALSO, THE CAR RANDOMLY DIES WHILE DRIVING, SEEMS TO BE A TRANSMISSION ISSUE. THESE ARE OF GREAT CONCERN AND UNSAFE. THERE IS NOT A RECALL FOR EITHER ISSUE BUT I HAVE READ MANY MANY COMPLAINTS REGARDING THE SAME ISSUES.
Engine, Fuel/propulsion system, Mar 8, 2020
EVERY TIME GAS IS ADDED TO THE TANK THE JEEP STALLS OUT AT STOP LIGHTS. A MESSAGE APPEARS ABOUT PUTTING IT IN PARK AND THEN PICKING A GEAR. IT IS DANGEROUS AND SHOULD BE RECALLED AGAIN. THE HAPPENED ON A BUSY ROAD AT A MAJOR INTERSECTION AND AT EVERY STOP SIGN AND EVEN WHILE SLOWING TO MAKE A TURN.*DT *LN CONSUMER STATED MANUFACTURE HAS KNOWN ABOUT THE SUDDEN STALL ISSUE AT LEAST 2 YEARS BUT DID NOT NOTIFY THE OWNER AND RECALLED NUMEROUS TIMES.*JB *LN*JB
Electrical system, Vehicle speed control, Electronic stability control (ESC), Mar 6, 2020
ON STARTUP OF MY VEHICLE, THE WIPERS START ON FULL SPEED WITHOUT ANY CONTROL. THE TURN SIGNAL INDICATORS DO NOT FUNCTION AND MY VEHICLE HAS ROUGH SHIFTING. LASTLY, THE RUNNING LIGHTS ON THE VEHICLE DO NOT FUNCTION WHEN THIS ERROR IS OCCURRING. THE ERROR THAT APPEARS IS "SHIFT TO P AND THEN DESIRED GEAR". SO I LITERALLY HAVE TO STOP MY VEHICLE (EVEN IF I AM ON THE HIGHWAY) SHIFT TO P AND THEN BACK TO D. THIS IS EXTREMELY DANGEROUS WHILE ON THE ROAD. THIS HAS HAPPENED MULTIPLE TIMES AND THE ONLY WAY TO STOP IS BY STOPPING THE VEHICLE AND DISCONNECTING THE BATTERY TO RESET THE SOFTWARE. I HAVE TAKEN IT TO THE DEALERSHIP AND THEY HAVE FLASHED THE SOFTWARE MULTIPLE TIMES, HOWEVER THE SAME ISSUE KEEPS OCCURRING. NOW I AM EXPERIENCING A "SERVICE SHIFTER" ERROR. THIS ERROR FLASHES ON THE INSTRUMENT CLUSTER WHEN DRIVING AND ALL OF THE SHIFTER LIGHTS ILLUMINATE RED. THIS ERROR HAPPENS SPORADICALLY AND SHOULD BE ADDRESSED AS NOT BEING ABLE TO USE TURN SIGNAL INDICATORS IS ALSO EXTREMELY HAZARDOUS AND DANGEROUS WHILE ON THE ROAD.
Other or unspecified, Mar 5, 2020
HATCHBACK WILL NOT OPEN AUTOMATICALLY WHEN PUSHING THE BUTTON(S) NOR WILL IT OPEN MANUALLY WEN STATIONARY AND IN PARK.
Power train, Engine, Mar 3, 2020
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE LIMITED. WHILE DRIVING 10-15 MPH, VEHICLE STARTED TO SHAKE AND THE VEHICLE SHIFTED INTO NEUTRAL INDEPENDENTLY WITHOUT WARNING AND LOST MOTIVE POWER. ADDITIONALLY, WHILE AT A LIGHT THE VEHICLE SHUDDERED VIOLENTLY AND STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO JAKE SWEENEY CHRYSLER JEEP DODGE RAM LOCATED AT (85 W KEMPER RD, CINCINNATI, OH 45246, 513) 782-1000) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 81,000. *BF*JB
Power train, Electrical system, Engine, Mar 1, 2020
WHILE DRIVING, THE VEHICLE SHIFTS VERY ROUGH. WHETHER ON THE INTERSTATE OR JUST DRIVING AROUND TOWN. IT ALSO IDLES VERY HIGH, AND USES A LOT OF EXCESS GAS. ALSO, WHEN I TURN THE VEHICLE ON THERE ARE TIMES THAT NOTHING WILL APPEAR ON THE LCD SCREEN, SO I AM UNABLE TO CONTROL ANYTHING IN THE CAR AS FAR AS ELECTRONICS, CLIMATE, RADIO, PHONE ETC. EVEN TURNING THE VEHICLE OFF AND THEN BACK ON DOES NOT WORK. EVENTUALLY IT JUST TURNS BACK ON, WHILE DRIVING. EVERY ONCE IN A WHILE A MESSAGE WILL COME ACROSS THE SCREEN STATING THERE IS SOMETHING WRONG WITH THE PHONE IN THE CAR AND TO CONTACT THE DEALER.
Fuel/propulsion system, Feb 29, 2020
AFTER REFUELING THE VEHICLE, THE ENGINE STALLS OR SHUTS OFF WITHOUT WARNING. NO WARNING LIGHT OR CHECK ENGINE LIGHT COMES ON. I ALMOST CRASHED DUE TO LIMITED BRAKING AND LOSS OF POWER STEERING. THERE ARE HUNDREDS OF REPORTS OF THIS ISSUE WITH CHRYSLER PRODUCTS AFTER RESEARCHING IT. THERE NEED TO BE A RECALL.
Steering, Feb 27, 2020
FEBRUARY 18, 2020, WHILE DRIVING I-95 N, DOING THE SPEED LIMIT OF 70 MPH OUR VEHICLE LOST POWER STEERING. A WARNING LIGHT CAME ON, IT BEEPED, AND SIGNALED "SERVICE POWER STEERING". IMMEDIATELY OUR VEHICLE VIOLENTLY JOLTED. MY HUSBAND WAS ABLE TO MUSCLE THE CAR TO THE SIDE TO THE ROAD. WE SHUT THE CAR OFF, TURNED IT BACK ON AND REGAINED POWER STEERING. TALK ABOUT A SCARY EXPERIENCE, WE WOULD LOSE AND REGAIN POWER STEERING IN THE MIDDLE OF CURVES, ABRUPTLY JOLTING AND SHAKING THE STEERING WHEEL ALMOST CAUSING ACCIDENTS. WE MADE IT TO THE DEALER AND LEFT IT FOR DIAGNOSTIC. FEBRUARY 22,2020, WE LEFT THE DEALERSHIP HAVING OUR ISSUE "REPAIRED. $3700 DOLLARS LATER, WE FOUND OUT THAT OUR GEARBOX RACK AND PINION HAD GONE BAD CAUSING LOSS OF POWER STEERING AND NEEDED TO BE REPLACED. NOTE, THE CHEROKEE BARELY HAS 37K MILES ON IT! IN FEAR OF LOOSING POWER STEERING AGAIN WE SERVICED THE VEHICLE. THIS WAS 100% OUT OF POCKET EXPENSE AS CHRYSLER FIAT AS WELL AS THE JEEP DEALERSHIP DECLINED ANY RESPONSIBILITY. FEBRUARY 26,2020, JUST 4 DAYS AFTER HAVING THE VEHICLE "FIXED" WE LOST POWER STEERING. IT WAS OUR WORST NIGHTMARE ALL OF AGAIN. WE CALLED JEEP, AND WITH LACK OF CONCERN, THEY ADVISED US TO TAKE IT BACK TO SERVICE AS IT COULD NOW BE A DEFECTIVE PART INSTALLED IN THE VEHICLE. FEBRUARY 28, 2020, IS OUR SECOND SERVICE APPOINTMENT WITH JEEP, HOWEVER WE ARE AFRAID THIS IS A DEEPER ISSUE THAN MEETS THE EYE. WE NO LONGER FEEL SAFE AND FEAR FOR CATASTROPHIC INJURY FOR US AND OTHERS. WE FEAR FOR OTHERS THAT MIGHT POTENTIALLY HAVE THIS PROBLEM WITH THEIR CHEROKEES. FOR ANYONE THAT IS READING THIS, HAVE YOUR CAR LOOKED AT, YOU MIGHT NOT BE AS LUCKY AS WE WERE. GOD FORBID WE WERE ON A SWITCHBACK ROAD AND LOST POWER STEERING IN THE MIDDLE OF A SHARP TURN. WE WOULD HAVE GONE OFF THE SIDE OF THE MOUNTAIN. JEEP NEEDS TO ADDRESS THIS ISSUE BEFORE ANYONE GETS SERIOUSLY INURED.
Engine, Feb 26, 2020
NOTICED OIL DRIPPING SO TOOK JEEP (2014 JEEP CHEROKEE) IN TO LOOK TO SEE IF OIL FILTER WAS PUT ON CORRECTLY. MECHANIC SAID OIL EVERYWHERE, SHOWED ME POOL OF OIL SITTING UNDER FILTER ALL OVER ENGINE PARTS. HE DE-GREASED ENGINE AND FOUND THE OIL FILTER HOUSING WAS CRACKED AND NEEDED TO BE REPLACED. HAD I NOT NOTICED, ENGINE COULD HAVE HEATED UP AND CAUSED ENGINE FIRE! ONE JEEP BLOGS, MANY EPLE INDICATE SAME ISSUE WITH POOR PART. SHOULD NOT HAVE TO WORRY ABOUT HOUSING CRACKING EVEN ON 5 YEAR OLD CAR THAT WAS $35K.
Power train, Engine, Fuel/propulsion system, Feb 24, 2020
CAR SHUTS OFF WHILE DRIVING. LEAVING ME STUCK IN MIDDLE OF ROAD AND WILL NOT TURN ON FOR PROLONGED PERIOD OF TIME.
Power train, Feb 21, 2020
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE TRAILHAWK. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS DRIVING AT AN UNKNOWN SPEED, THE VEHICLE MADE AN ABNORMAL NOISE AND STALLED WITH AN UNKNOWN WARNING LIGHT ILLUMINATED. THE CONTACT'S DAUGHTER RESTARTED THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TOWED TO STIVERS CHRYSLER DODGE JEEP RAM (2209 COBBS FORD RD, PRATTVILLE, AL 36066) WHERE THE VEHICLE WAS DIAGNOSED WITH TRANSMISSION FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 83,000.
Power train, Feb 21, 2020
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACTED STATED WHILE DRIVING AT APPROXIMATELY 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. AN ERRORS MESSAGE WAS DISPLAYED WHICH STATED TO SHIFT INTO PARK THEN SHIFT TO DESIRED GEAR. THE CONTACT WAS ABLE TO SAFELY PULL OVER AND ALLOW THE VEHICLE TO RESTART AFTER SEVERAL MINUTES. THE CONTACT STATED THE FOLLOWING DAY THE VEHICLE EXPERIENCED THE SAME FAILURES. GALEANA CHRYSLER JEEP KIA 180 GREYSTONE BLVD, COLUMBIA, SC 29210, (260)434-4800, WAS CONTACTED AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED WHICH WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 19V447000 (POWER TRAIN) AS A POSSIBLE SOLUTION TO THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.
Fuel system, Diesel, Feb 20, 2020
TL* THE CONTACT CALLED ON BEHALF OF HIS WIFE WHO OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT AFTER REFUELING THE VEHICLE AND DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITH SEVERAL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS RESTARTED AND PERFORMED AS INTENDED. THE CONTACT ALSO STATED THAT DURING INCLEMENT WEATHER, WATER ENTERED THE VEHICLE FROM AN UNKNOWN AREA. TOMBALL DODGE CHRYSLER JEEP RAM 23777 TX-249, TOMBALL, TX 77375 (281) 547-6945) WAS CONTACTED AND INFORMED OF THE FAILURE HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Other or unspecified, Feb 20, 2020
WHEN I ACCELERATE ON THE STREET THE CAR JERKS AND VIBRATES ALSO WHEN I BRAKE IT JERKS AND VIBRATES.
Power train, Feb 18, 2020
ALL SHIFTER LIGHTS ARE RED AND DASH SCREEN IS LOCKED AND SAYS SERVICE SHIFTER. VEHICLE STILL SEEMS TO DRIVE NORMAL SO FAR BUT DASH SCREEN IS LOCKED.
Power train, Feb 17, 2020
SHIFTER SERVICE MESSAGE ON THE MAIN SCREEN APPEARED IMMEDIATELY AFTER GETTING A RECALL FIXED AT THE DEALERSHIP, "MARSHALL MOTORS" IN SALINA. THE MAIN SCREEN WILL NOT CHANGE, ALL LIGHTS ON SHIFTER CHANGE RANDOMLY TO DIFFERENT DRIVE MODES INDIVIDUALLY OR IN GROUPS. I'VE HAD SOME MINOR ISSUES WITH SHIFTING BUT I HEAR AND READ ABOUT MUCH BIGGER ONES WITH THE SAME MESSAGE. THERE ARE AT LEAST DOZENS OF COMPLAINTS, ON DOZENS OF SITES, ON THIS SAME ISSUE OVER SEVERAL YEARS OF THE PRODUCT.
Engine, Fuel/propulsion system, Feb 13, 2020
VEHICLE OCCASIONALLY BOGS DOWN AND SOMETIMES STALLS AT VARIOUS SPEEDS AND CONDITIONS. SOMETIMES THIS WILL OCCUR SEVERAL TIMES IN A ROW AND SOMETIMES IT WILL GO DAYS, EVEN WEEKS WITHOUT REOCCURRING. THE JEEP DEALER KEPT CAR FOR SEVERAL DAYS SAID SEVERAL TEST DRIVES FOUND NO PROBLEM AND THE DIAGNOSTICS AND ONBOARD COMPUTER CODES WERE NORMAL. THIS IS A POTENTIALLY VARY DANGEROUS PROBLEM IF TRYING TO PULL OUT INTO TRAFFIC ON THE INTERSTATE OR TRYING TO PASS SOMEONE. THE PROBLEM IS REPORTED ALL THROUGHOUT THE INTERNET BUT NOTHING IN RECALLS. ALL RECALLS ON THIS VIN HAVE BEEN COMPLETED.
Power train, Feb 11, 2020
SERVICE SHIFTER WARNING CAME ON ON ALL GEAR INDICATORS LIT UP
Other or unspecified, Feb 8, 2020
I WAS DRIVING WHEN THE SERVICE SHIFTER LIGHT STARTED TURNING ON. I WOULD TURN OFF THE CAR AND RESTART AND IT WOULD GO AWAY. THEN IT STARTED COMING ON MORE FREQUENTLY AND THEN IT CUT OFF WHILE DRIVING. THE FIRST TIME I WAS ON THE FREEWAY, THE SECOND TWO TIMES IT CUT OFF, I WAS ON THE STREET 35MPH. IT STARTED BACK UP ABOUT 5 MINUTES LATER. I TOOK IT TO THE DEALERSHIP THEY SAID IT CUT OFF DUE TO LOW OIL AND THAT THEY DID NOT FIND ANY OTHER CODES. GUESS WHAT THE CAR CUT OFF AGAIN ON MY WAY HOME. THIS IS SO DANGEROUS SINCE IT IS CUTTING OFF WHILE DRIVING AT FULL SPEED. I HAVE SEEN SO MANY COMPLAINTS SO THERE MUST BE SOME TYPE OF FIX. I AM DESPERATE FOR HELP AT THIS TIME. I JUST NEED TO KNOW WHAT TO TELL JEEP TO FIX. PLEASE HELP, I AM AFRAID I AM GOING TO GET INTO A DEADLY ACCIDENT.