2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints
2,647 reports, newest first.
Fuel/propulsion system, Dec 20, 2019
WHEN GOING TO REFILL THE GAS TANK, THE FUEL PUMP WOULD STOP AFTER VERY LITTLE FUEL HAD BEEN PUMPED INTO THE TANK, AS IF IT WERE VAPOR LOCK. I TRIED SEVERAL DIFFERENT FUEL PUMPS AT SEVERAL DIFFERENT GAS STATIONS, TO RULE OUT THE PUMP BEING THE PROBLEM. I TOOK THE JEEP INTO THE DEALER AND HAVE BEEN TOLD THERE ARE NO BLOCKAGES, BUT TO FIX THE PROBLEM THE FUEL SPOUT AND THE TANK NEED TO BE REPLACED. AFTER LOOKING INTO THIS ONLINE, I WAS FLOORED TO SEE MANY OTHER PEOPLE HAVE HAD THIS ISSUE. MY JEEP HAS LESS THAN 80,000 MILES ON IT, AND HAS BEEN WELL TAKEN CARE OF AND SERVICED CORRECTLY. FOR A 5 YEAR OLD CAR WITH 80K MILES ON IT, I FIND IT INEXCUSABLE TO HAVE TO REPLACE A FUEL TANK AND SPOUT FOR A FAULTY IN EITHER DESIGN, OR BAD PARTS.
Power train, Dec 20, 2019
THE SERVICE SHIFTER LIGHT WILL COME ON WHILE DRIVING AND THE LIGHTS AN THE SHIFTER WILL ILLUMINATE . AND THE FIRST TIME I WAS JUST GETTING READY TO TAKE OFF WHEREAS THE SECOND TIME THIS HAPPENED I WAS DRIVING .
Other or unspecified, Dec 19, 2019
ONE MONTH AFTER PURCHASING THIS VEHICLE FROM A USED DEALERSHIP 'PLATINUM PRE-OWNED' ON THE CARLISLE PIKE IN PENNSYLVANIA. THE GEAR SHIFT NEEDED TO BE SERVICED IT SHIFTED ON ITS OWN ALMOST CAUSING AN ACCIDENT. ALMOST A YEAR AND A FEW MONTHS LATER I'M RUNNING INTO THE SAME ISSUE WITH THE GEAR SHIFTER. MY VEHICLE NOTIFIED ME TO SERVICE THE GEAR SHIFTER WHILE I WAS DRIVING ONCE IN PARK IT WOULDN'T SHIFT OUT OF ITS POSITION. I'M A VERY UPSET AS I HAVE CHILDREN AND THIS WAS JUST REPLACED WITH A BRAND NEW PIECE OF EQUIPMENT SO I'M NOT UNDERSTANDING WHY THIS IS HAPPENING. I'VE CHECKED FOR RECALLS WITH MY VIN AND NOTHING HAS COME UP BUT, SO I'M ASSUMING IT IS A MISTAKE.
Electrical system, Vehicle speed control, Engine, Dec 18, 2019
WITHIN TWO MINUTES OF STARTING THE VEHICLE AND DRIVING IT ON THE ROAD, THE VEHICLE WAS STALL MID-TRAFFIC AND BECOME INOPERABLE. THE BATTERY LIGHT THEN COMES ON WITH AN ERROR ON SCREEN WITH SOMETHING TO THE EFFECT OF, "CAR MUST BE IN PARK IN ORDER TO SHIFT." TURNING THE KEY DOES NOTHING UNTIL 3 MINUTES OF CAUSING A TRAFFIC HAZARD WHEN THE ENGINE FINALLY TURNS OVER. ALSO THE TRANSMISSION HAS ROUGH SHIFTS AT SLOW SPEEDS CAUSING THE VEHICLE TO SUDDENLY JERK FORWARD AS IF THE GAS WAS AGGRESSIVELY PUSHED DOWN. THIS JERKINESS TO THE TRANSMISSION AND SPEED HAS ALMOST CAUSED ME TO HIT PARKED VEHICLES WHEN TRYING TO PARK THE VEHICLE IN A PARKING LOT AREA.
Air bags, Structure, Wheels, Dec 18, 2019, crash
I WAS TRAVELING ON ROUTE 18 A 55 MPH ROAD YESTERDAY AND HIT SOME ICE OR CENTER RUMBLE STRIPS IN THE ROAD. MY CAR WENT INTO A LARGE DITCH. THE FRONT END OF MY CAR IS SEVERELY DAMAGED. THE DRIVER SIDE AIRBAG DID NOT DEPLOY. I FIND THIS VERY DISTURBING. DEFINITELY A SAFETY ISSUE!!
Electrical system, Structure, Dec 18, 2019, fire
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING ON THE HIGHWAY, THE CONTACT NOTICED SMOKE INSIDE THE VEHICLE. HE THEN NOTICED THAT THE AUTOMATIC DOOR LOCKS ON THE DRIVER'S DOOR CAUGHT FIRE. THE FIRE STARTED WITHIN THE DOOR AND WAS BURNING THROUGH THE DOOR PANEL. THE DRIVER PULLED OVER AND THE OCCUPANTS EXITED THE VEHICLE. THE FIRE DEPARTMENT ARRIVED AND CONTAINED THE FIRE TO JUST THE DRIVER'S SIDE DOOR. THERE WERE NO INJURIES. THE CONTACT'S WIFE WAS DRIVING AT THE TIME OF THE FAILURE AND INHALED A LOT OF SMOKE. A DOCTOR'S APPOINTMENT WAS SCHEDULED FOR DECEMBER 18, 2019. A POLICE REPORT WAS NOT FILED. THE CONTACT WAS UNSURE IF A POLICE REPORT WAS FILED. JOHN GREENE CHRYSLER DODGE JEEP RAM (910 JAMESTOWN RD, MORGANTON, NC 28655, (828) 584-5337) STATED THAT THERE WERE NO RECALLS AND INFORMED THE CONTACT NOT TO TOW THE VEHICLE TO THEIR FACILITY. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY WOULD SEND A TEAM TO INVESTIGATE THE FAILURE AND INSPECT THE VEHICLE DAMAGE. THE VEHICLE WAS TOWED BACK TO THE CONTACT'S HOME. THE FAILURE MILEAGE WAS 42,000. *DT*JB*DT*JB
Power train, Dec 17, 2019
INTERMITTENT JERKY TRANSMISSION SHIFTING, TYPICALLY AT LOWER SPEEDS (<20 MPH). WHEN THIS HAPPENS, OFTEN RESULTS IN TRANSMISSION ERROR THAT STATES VEHICLE MUST BE STOPPED OR PLACED IN PARK. UNTIL STOPPED AND PUT IN PARK, NO ACCELERATION OR ABILITY TO SHIFT OTHERWISE. TYPICALLY HAPPENS AT INTERSECTIONS OR STOP/GO TRAFFIC ... VERY DANGEROUS. WE HAD THE V69 RECALL PERFORMED ... STILL HAPPENED. WE TOOK IT BACK IN AND DEALER REPLACED THE TCM ... STILL HAPPENS. NEED TO RESOLVE BEFORE ALLOWING MY TEENAGE DAUGHTER TO CONTINUE DRIVING VEHICLE.
Electrical system, Engine, Dec 16, 2019
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE OPERATING THE VEHICLE, THE INSTRUMENT PANEL SUDDENLY TURNED DARK, SHUT OFF, AND THE ENGINE STALLED. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE CONTACT STATED THAT THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE AND NO FAILURE WAS FOUND. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000. THE VIN WAS UNKNOWN.
Electrical system, Structure, Dec 14, 2019
I WAS GETTING GAS WITH MY BABY IN THE CAR WITH ME WHEN I TRIED TO SHIFT INTO PARK THE CAR WAS STUCK. THE EMERGENCY BRAKE ENGAGES ITSELF. WHEN I LOOKED AROUND AND IN THE BACK I NOTICED WATER IN THE SPARE TIRE WHEEL WELL. I UNDERSTAND THE ELECTRICAL COMPONENT TO THE EMERGENCY BRAKE IS UNDERNEATH THIS. I FOLLOWED THE WATER TRAIL (IT RAINED THE NIGHT BEFORE) AND SAW A HUGE CRACK IN MY FRAME WHEN THE LIFT GATE WAS UP. WHICH, TO ME IS WHERE THE WATER IS COMING FROM. I GOT IT TO MY DEALERSHIP, SOMEHOW AND IT'S THERE CURRENTLY. I CALLED MY INSURANCE COMPANY, THEY WILL NOT COVER BECAUSE I DID NOT HAVE AN ACTION THAT CAUSED THIS PROBLEM (SUCH AS AN ACCIDENT). THEY ADVISED ME THIS IS A MANUFACTURING PROBLEM.
Power train, Dec 12, 2019
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS TAKEN TO AUTO PLAZA CHRYSLER, DODGE, JEEP RAM (12830 MO 21 HIGHWAY DESOTO, MO 63020, 636-337-7777) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V447000 (POWER TRAIN) AND NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN). THE REPAIRS DID NOT CORRECT THE FAILURE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHIFTED HARD, JERKED, AND HESITATED TO SHIFT INTO GEAR. WHEN THE ENGINE WAS STARTED, THE VEHICLE ENTERED INTO LIMP MODE AND THE SERVICE TRANSMISSION, SERVICE PARKING BRAKE, AND CHECK ENGINE WARNING INDICATORS ILLUMIATED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER NUMEROUS TIMES FOR THE FAILURES. THE DEALER UPDATED THE ENGINE AND TRANSMISSION MODULES AND SOFTWARE SEVERAL TIMES; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 85,000.
Power train, Dec 10, 2019
I SEPTEMBER I DID THE SAFETY RECALL ON MY JEEP. MY CAR STILL DOES NOT GO WHEN I STEP ON THE GAS (IT DOESNT DO IT ALWAYS) FROM A STOP. I WAS ALMOST SIDE SWIPED WAITING FOR THE JEEP TO DECIDE TO GO. THIS IS AN ON GOING PROBLEM AND I WAS HOPEFUL WHEN THERE WAS FINALLY A RECALL. NOW THAT MY DAUGHTER IS ABOUT TO TURN 16 SHE IS PETRIFIED TO DRIVE THIS VEHICLE. AND I DONT BLAME HER. IF I HAD THE MONEY I WOULD BUY A NEW VEHICLE. I JUST WANT TO FEEL SAFE WHEN I STEP ON THE GAS TO GO FROM A STOP. I DONT WANT THE VEHICLE TO HESITATE IN GOING.
Service brakes, Dec 9, 2019
ELECTRONIC PARKING BRAKE AUTOMATICALLY ENGAGED AND WOULDN'T RELEASE WHEN THE CAR WAS LOCATED AT AN INTERSECTION ON A MAJOR CITY STREET. THE EPB MODULE IS CORRODED WITH WATER DAMAGE. THIS IS LOCATED IN THE BACK OF THE VEHICLE NEAR THE POWER LIFT GATE. THERE WAS A RECALL ON THE POWER LIFT GATE: SAFETY RECALL R27 / NHTSA 15V-393 POWER LIFTGATE MODULE BUT THE RECALL ONLY ADDRESSES THE LIFT GATE MODULE, NOT THE EPB MODULE.
Power train, Dec 7, 2019
WAS DRIVING JEEP AND IT STOPPED COMPLETE FORWARD MOVEMENT, WOULDN'T REV OR CONTINUE TO ACCELERATE AT ALL. SERVICE TRANSMISSION, ABS, AND TRACTION LIGHTS CAME ON THE DASH. TOWED INTO DEALERSHIP AND READ CODES FOR A FAULTY WHEEL SPEED SENSOR AS WELL. READING TONS OF POSTS ON HERE ABOUT PEOPLE GETTING THIS RECALL DONE. THEN A NEW BUG GETS UPDATED TO YOUR SOFTWARE TELLING YOU TO SERVICE SHIFTER. VERY WORRIED THIS WILL HAPPEN TO ME AFTER I GET V69 RECALL DONE MONDAY. TRANSMISSION HAS BEEN JUMPY/ROUGH SHIFTING SINCE I BOUGHT IT AT 69,000. HAVE COME TO ACCEPT THE FACT THE 9 SPEED IS A DEFECTIVE TRANSMISSION. VERY SAD EXECUTION ON THIS VEHICLES POWER TRAIN COMPONENTS.
Power train, Dec 7, 2019
SERVICE SHIFTER FLASHES ACROSS DASH. ALL OF THE GEAR LIGHTS REMAIN LIT. CAR JERKS HARD INTO GEAR. CAR WILL ONLY MOVE IN REVERSE. I HAVE HAD SEVERAL TRANSMISSION RELATED ISSUES REPAIRED BY THE JEEP DEALERSHIP SINCE I PURCHASED THE VEHICLE IN JUNE 2017. 6 MONTHS AFTER PURCHASE I STARTED HAVING TRANSMISSION RELATED ISSUES. ON 10/25/19, CAR WOULD NO LONGER SHIFT INTO DRIVE. I AM LIVID ABOUT THE SITUATION. WHILE STILL PAYING A CAR NOTE, I'M TOLD I NEED TO PAY 5600 FOR A NEW TRANSMISSION.
Power train, Electrical system, Electronic stability control (ESC), Dec 5, 2019
WHEN I AM DRIVING MY CAR WILL SHIFT ITSELF INTO NEUTRAL AND STALL OUT AND THEN IT WILL SHUT OFF WHEN I AM TRAVELING 70 MPH DOWN THE HIGHWAY. THEN WHEN I HAVE TO TURN IT BACK ON I HAVE TO TURN THE KEY THEN SHIFT MY CAR INTO NEUTRAL AND LET IT COAST A LITTLE SO THAT WAY IT WILL TURN OVER. IT HAS DONE THIS 6 TIMES NOW AND THE LAST TIME THIS HAPPENED IT BROKE DOWN AND IT WOULD NOT START BACK UP. THE LAST THREE TIME THIS HAPPENED I WAS ON THE HIGHWAY, TRAVELING ABOUT 70 MPH. WHEN IT HAPPENED ABOUT THE THIRD TIME A DIFFERENT LIGHT CAME ON SAYING MY THROTTLE PEDDLE WAS GOING BAD AND THAT THE IGNITION WAS GOING BAD AS WELL. I TOOK IT TO GO GET THE CODES READ BUT EVERY WHERE I TOOK THEY WERE SAYING THEY COULD NOT HELP ME AND THAT WE WOULD HAVE TO PAY OUT OF POCKET FOR IT. MEANWHILE MY FIANCE AND I LOOKED UP RECALLS ON THE JEEP CHEROKEES AND THERE IS RECALLS ON THE TRANSMISSIONS AND OTHER THINGS AS WELL. AND ALL THE RECALLS ARE FOR THE 6 CYLINDER JEEPS BUT MY JEEP IS HAVING ALL THE SAME PROBLEMS THAT THE 6 CYLINDER JEEPS ARE HAVING. BUT NO ONE WILL HELP FIX IT. I HAVE TALKED TO CHRYSLER CORPORATION 2 TIMES AN EACH TIME WE TALK TO THEM THEY SAY IT IS NOT THEIR PROBLEM AND THAT IT IS OUR PROBLEM. MY CAR IS UNSAFE TO DRIVE AND IT DO NOT TRUST TO EVEN HAVE MY FAMILY IN IT.
Power train, Dec 5, 2019
FOR THE PAST YEAR, THE "SERVICE SHIFTER" WARNING APPEARS WHILE I'M DRIVING. TO REMOVE THE ALERT, I'VE SIMPLY HAD TO RESTART THE ENGINE AND IT CLEARS OUT. I DON'T FEEL ANY DIFFERENCES TO THE WAY THE CAR DRIVES, SO I'M ASSUMING THIS IS AN ELECTRONIC OR SENSOR BASED ALERT. TAKING IT TO THE DEALER, THEY WANT AN ASTRONOMICAL AMOUNT OF MONEY TO GET THIS FIXED. MOST DEALERSHIP DO NOT KNOW WHAT IS CAUSING THIS AND DON'T HAVE INFORMATION REGARDING THE ISSUE. I AM REQUESTING THAT AN INVESTIGATION IS CONDUCTED REGARDING THE ROOT CAUSE FOR THIS ISSUE. ACCORDING TO THE FORUMS, THIS IS HAPPENING TO MANY DIFFERENT MODELS OF JEEPS RANGING FROM 2014 AND NEWER.
Power train, Dec 4, 2019
SERVICE SHIFTER DISPLAY ON INSTRUMENT PANEL. CANNOT CHANGE GEARS. ALL OVER WORLD WIDE WEB WITH OTHERS HAVING SAME ISSUE. JEEP DEALER REPLACED. WITH NEW WIRE HARNESS AND GEAR SHIFT BEZEL. $500 DOLLARS. MIGHT HAVE BEEN A SERIOUS SAFETY ISSUE. WIRE HARNESS WAS NOT SOLDIERED CORRECTLY TO SHIFTER BEZEL.
Wheels, Service brakes, Dec 4, 2019
I HAVE A 2014 JEEP CHEROKEE LATITUDE IT HAS OVER 100,000 MILES OVER IT I JUST RECENTLY HAD THE TRANSMISSION SERVICE WHICH WAS NO MORE THAN FLUID CHANGE. RECENTLY WHILE DRIVING TO A RESTAURANT TO PICK UP SOME DINNER THE PARKING BRAKE SERVICE LIGHT CAME ON YELLOW INDICATION CAME ON I WAS JUST DRIVING NORMAL WEATHER NO SNOW NO RAIN SITTING IN LINE AT THE DRIVE-THRU. I PULLED INTO A PARKING SPOT TO PLACE IT IN PARK AND TO SEE IF I COULD RELEASE THE PARKING BRAKE AS THE PARKING BRAKE INDICATOR LIGHT WAS ON. ONCE I PLACE THE VEHICLE IN PARK THE EMERGENCY PARKING BRAKE ENGAGED THE BRAKE LIGHT CAME ON AND IT WILL NOT RELEASE. HAD THE VEHICLE TOWED TO MY HOUSE WHICH IS LESS THAN A MILE AWAY CALL THE DEALERSHIP AND THEY JUST KEPT ASKING FOR CODES THERE WAS NO CODES TO BE GIVEN. I HAVE TRIED MANY SOLUTIONS INCLUDING OF DISCONNECTING THE BATTERY PULLING THE FUSES I HAVE PULLED THE BRAKE MODULE FROM THE BACK NOW THAT THERE WAS A LITTLE MOISTURE IN THERE. I TRIED IT OUT AND RIDE IT LET IT SIT A DAY OR TWO. THE BRAKE WILL NOT RELEASE. LOCAL DEALERSHIP WANTS ME TO BRING IT IN FOR AN EXPENSIVE DIAGNOSIS. AFTER JACKING UP THE VEHICLE MYSELF I WAS ABLE TO DETERMINE THAT IT WAS ONLY THE DRIVER SIDE THAT WILL NOT RELEASE.I WAS ALSO TOLD BY THE DEALER THAT IF I JUST ROCKED IT BETWEEN REVERSE AND DRIVE THAT IT WOULD RELEASE. IT DID RELEASE ONCE BUT I LITERALLY HAD TO DRIVE WITH THE PARKING BRAKE ON UNTIL IT DID LET'S NOT DO THAT AGAIN. I REPLACE THE MODULE WITH ONE I FOUND ONLINE FROM ANOTHER JEEP CHEROKEE AND IT DID NOT CORRECT THE PROBLEM. LOCAL DEALERSHIPS HAVE NO IDEA HAVE NEVER HEARD OF IT WAS NO HELP WHATSOEVER
Fuel/propulsion system, Dec 3, 2019
I WAS AT THE GAS STATION FILLING UP WHEN THE GAS PUMP HANDLE WOULD NOT ALLOW GAS TO FLOW INTO THE TANK UNLESS IT WAS AT A GREATLY REDUCED FLOW. THE AUTO STOP FEATURE OF THE GAS PUMP HANDLE DID NOT WORK AT LOW FLOW AND THE GAS SPILLED ALL OVER THE SIDE OF THE VEHICLE AND ONTO THE CONCRETE AREA CREATING A FIRE HAZARD. THE DEALERSHIP HAS SINCE TOLD ME THAT THE CAR MAY HAVE A DEFECTIVE VALVE. THIS PROBLEM GOES BACK TO THE YEAR 2012 AND HAS NOT BEEN ADDRESSED. THIS IS EVIDENCED BY A SIMPLE WEB SEARCH. THE SPILLAGE OF GAS IS A FIRE AND ENVIRONMENTAL HAZARD.
Power train, Dec 3, 2019
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 80 MPH, THE TRANSMISSION SUDDENLY SHIFTED INTO NEUTRAL AND THE ENGINE SHUT OFF. DURING THE RECENT FAILURE, THE VEHICLE STOPPED IN THE MIDDLE OF THE HIGHWAY AND HAD TO BE PUSHED OFF THE ROAD. THE DEALER (UNKNOWN DEALER INFORMATION) STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE MANUFACTURER STATED THE SAME THING AS THE DEALER AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE CONTACT STATED THAT THE FAILURE OCCURRED FIVE SEPARATE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 82,000.
Electrical system, Engine, Dec 2, 2019
I BOUGHT THE JEEP 8/2017 AND TOOK IT TO THE DEALERSHIP MID 2018 AND COMPLAINED TO THE DEALERSHIP THAT THE JEEP ACCELERATES ON ITS OWN WHILE I'M DRIVING THAT I HAVE TO PUT MY FOOT IN THE BREAK TO SLOW THE JEEP DOWN. RIGHT AFTER THE DEALERSHIP FINISHED THEIR TESTING THEY STATED THAT THEY DIDN'T NOTICE ANY ACCELERATION WITH THE JEEP WAS FINE BUT IT WAS STILL ACCELERATING WHILE I DRIVE IT AND RIGHT AFTER I LEFT THE DEALERSHIP THE ENGINE STARTED KNOCKING MAKING A TICKING SOUND AND HAD BEEN DOING IT A YEAR AFTER I BROUGHT IT. I'M SCARED I WILL GET IN AN ACCIDENT BECAUSE IT SEEMS TO SPEED UP (ACCELERATES) ON ITS OWN. THIS HAPPENS ON THE CITY STREETS MOSTLY AND MORE IF I'M GOIN DOWN A SMALL HILL WITH MY FOOT ON THE BREAK IT AUTOMATICALLY SPEEDS UP AND THE ENGINE REVES UP PAST 3 TO 4 RPM WITH MY FOOT IN THE BREAK. MY ELECTRIC PROBLEM IS THE RADIO AND BACKUP CAMERA DOESN'T NOT ALWAY COME ON WHEN I TURN ON THE JEEP SOME TIMES IT TAKES LIKE 5 MINS FOR IT TO COME OUT OR IT COMES IN AFTER I'VE DRIVE A FEW BLOCKS. I LET THE CAR RUN AND WARM UP BEFORE I PULL OFF.
Power train, Engine, Fuel/propulsion system, Nov 29, 2019
FILLED UP THE GAS TANK AND JEEP STARTED STALLING WITH IN THE FIRST MILE OF DRIVING, WAS THINKING IT MIGHT BE THE FUEL CAP SO I TIGHTENED IT AND DROVE THE JEEP FOR A FEW MILES AND EVERYTHING WENT BACK TO NORMAL. NEXT TIME, AFTER ANOTHER FILL UP A MONTH LATER, MY CAR STALLED WHEN I STOPPED AT A STOP SIGN ABOUT A MILE AFTER FILL UP, I WAS ABLE TO PULL OVER, AND I CHECKED THE GAS CAP AGAIN TO BE SURE IT WAS TIGHT AND RESTART THE ENGINE, THEN WHILE IN MOTION GOING THRU A TURN AT AN INTERSECTION ABOUT 1/4 OF MILE DOWN THE ROAD, IT TRIED TO STALL AGAIN BUT LUCKILY DIDN'T COMPLETELY SHUT OFF,AND THE TRANSMISSION SHIFTED TO NEUTRAL, AND THE DISPLAY SAID I NEEDED TO PLACE JEEP IN PARK THEN SELECT DRIVE. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD, AND PLACED THE SHIFTER TO NEUTRAL THEN BACK TO DRIVE. I PROCEEDED DOWN THE ROAD AND THE VEHICLE AGAIN SHIFTED IN TO NEUTRAL AND THE DISPLAY STATED THE SAME, TO PLACE IN PARK THEN SELECT DRIVE. THIS ALL HAPPENED WITHIN TWO MILES AFTER FILLING UP. I DROVE IT ANOTHE 60 MILES OR SO AFTER THIS WITH NO PROBLEMS. HAD NO REAL PROBLEMS BEFORE THIS, OTHER THAN THE SHIFTING LAG EVERYONE HAS COMPLAINED ABOUT. ALL RECALLS HAVE BEEN ADDRESSED. NOT SURE IF THIS IS ONE PROBLEM CAUSING THE OTHER OR TWO SEPARATE PROBLEMS.I WILL TEST IT OUT ON A BACK ROAD AND TRY TO GET A PICTURE OF THE DISPLAY IF IT HAPPENS AGAIN AND PLAN A VISIT TO THE DEALER FOR A SERVICE CHECK AFTER THE HOLIDAY WEEKEND.
Fuel/propulsion system, Nov 25, 2019
FURTHER FOLLOW UP FROM COMPLAINT 11280438. COMPLAINT - VEHICLE STALLS AFTER FILLING UP. AFTER REPLACEMENT OF VAPOR CANISTER, THEN 2 WEEKS LATER REPLACEMENT OF FUEL TANK, FILLED UP AGAIN (TO CLICK ON PUMP - DID NOT TOP OFF) - CAR STALLED AGAIN. SYMPTOM'S DISSIPATE AFTER ~15 MILES OF DRIVING LIKE BEFORE. DEALER NOW STATES I NEED TO REPLACE MY FUEL PUMP. QUOTE "THIS HAS TO BE IT BECAUSE WE HAVE REPLACED YOUR COMPLETE FUEL SYSTEM WITH IT". IT IS CONCERNING THAT BY FILLING UP TANK, CAR WILL STALL. THIS PAST EVENT WAS WHILE I WAS TRYING TO MERGE ONTO INTERSTATE AND COULD NOT ACCELERATE WHICH LEFT ME IN BETWEEN TWO LANES WHERE THOSE LANES WERE AT HIGHWAY SPEED. WAS ABLE TO LIMP TO THE SHOULDER TO PUT IN PARK AND THEN BACK IN DRIVE (WHAT THE CAR INFORMATION SYSTEM WAS TELLING ME TO DO). MY VEHICLE HAS BEEN IN THE SHOP 5 DIFFERENT TIMES THE MONTH OF NOVEMBER.2 FUEL INJECTOR'S, VAPOR CANISTER AND FUEL TANK - WITH POTENTIAL FUEL PUMP NEXT. I AM DISSATISFIED WITH THIS VEHICLE FOR THIS ON TOP OF MANY BLIND SPOTS IN VEHICLE.
Fuel/propulsion system, Nov 24, 2019
WHEN I FILL MY GAS TANK ALL THE WAY TO THE TOP MY CAR WILL STALL FOR THE FIRST COUPLE MILES. THIS ONLY HAPPENS WHEN THE GAS TANK IS FILLED ALL THE WAY. VERY UNSAFE AS POWER STEERING ALSO LOCKS.
Power train, Nov 22, 2019
WE HAVE A 2014 JEEP CHEROKEE LATITUDE 2.4 WE HAVE CONSTANT PROBLEMS WITH THE CHECK ENGINE LIGHT AND SERVICE TRANSMISSION LIGHT AND PARKING BRAKE LIGHT COME ON AND THE CAR SHIFTS INTO NEUTRAL WITH NO WARNING WE'VE TAKEN IT INTO JEEP AND THEY TOLD US THEY DID A SOFTWARE UPDATE FOR THE TRANSMISSION WE GOT IT BACK AND IMMEDIATELY DONE IT AGAIN BUT IN THE INTERSECTION OF A BUSY ROAD. WE'VE CALLED THE DEALER BUT THEY TOLD US THERES NOTHING THEY CAN DO ITS GOING TO GET MY FAMILY SERIOUSLY HURT AND OTHERS. IT HAPPENS WITH NO WARNING JUST DRIVING SOMETIMES WHEN ACCELERATING OTHER TIMES WHILE ON THE FREEWAY AT 70 MPH I WISH WE NEW WHAT TO DO. IT HAPPENS 2 TO 3 TIMES A DAY