2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints
2,647 reports, newest first.
Fuel/propulsion system, Jan 16, 2020
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE ATTEMPTING TO REFUEL THE VEHICLE THERE WAS AN OVERFLOW OF FUEL. THE CONTACT WAS CONCERNED THAT THERE WAS AIR IN THE FUEL LINES. THE DEALER BAXTER CHRYSLER DODGE JEEP RAM LA VISTA (7010 S 124TH CIR, LA VISTA, NE 68128 (402) 800-1229) WAS CONTACTED AND WAS SUGGESTED THAT THE ENTIRE FUEL LINE BE REPLACED AT A COST OF $2,000. THE MANUFACTURER STATED THERE WERE NO RECALLS AND REFERRED THE CONTACT TO CALL NHTSA. THE FAILURE MILEAGE WAS 74,000. THE VIN WAS NOT VALID.
Power train, Engine, Jan 15, 2020
JEEP CHEROKEE LATITUDE 2.4L HAS SHUT DOWN WITH NO WARNING WHILE DRIVING. IT HAS STOPPED ENTERING CITY STREETS AND WHEN BRAKING HARD TO AVOID ANOTHER CAR. WHEN THE VEHICLE STOPS AND SUDDENLY ITS STEERING WHEEL GETS HARD TO STEER . THE DASH COMES ON WITH AN ERROR ON SCREEN SAYING, "CAR MUST BE IN PARK IN ORDER TO SHIFT." TURNING THE KEY DOES NOTHING UNTIL WE TRY MULTIPLE TIMES.
Fuel/propulsion system, Jan 15, 2020
ON 12/19/2019 MY WIFE HAD AN ATTENDANT FILL UP THE GAS TANK AT OUR LOCAL SERVICE STATION, LESS THAN A 1/2 MILE FROM OUR HOUSE! AROUND THE BLOCK FROM OUR HOUSE THE TRANSMISSION STARTED TO SLIP, THE CAR STARTED TO SHAKE, THEN STALLED! THE CAR WOULDN'T START FOR AWHILE! WHEN IT FINALLY DID START, IT WAS STILL SHAKING, BUT BEING SO CLOSE TO HOME, SHE WAS ABLE TO GET IT HOME AND IN THE DRIVEWAY.THE SANSONE JEEP SERVICE CENTER CLAIMED THAT WHEN THEY FILLED THE TANK, THEY OVERFILLED IT CAUSING, AND COSTING ME, $839.62 WORTH OF DAMAGE, WHICH THEY DECIDED',, WAS NOT THEIR RESPONSIBILITY! WELL I BEG TO DIFFER! THE ATTENDANT MAY HAVE ROUNDED UP TO THE NEAREST DOLLAR, AS THEY OFTEN DO',, BUT HOW IS THAT ANYTHING OTHER THAN A DESIGN, AND / OR ENGINEERING FAILURE? I THINK IF 30 CENTS OF FUEL ROUNDED UP TO THE NEAREST DOLLAR DOES THAT KIND OF DAMAGE',, THAT IS AN EXPENSIVE AND DANGEROUS MANUFACTURING DEFECT, AND SHOULD BE RECALLED, AND NOT BECOME THE CONSUMERS LIABILITY! IF SHE JUST PULLED ON TO AN EXPRESSWAY',, THERE COULD HAVE BEEN A TRAGEDY! I AM ENCLOSING PHOTOS OF THE WORK ORDER AND RECEIPT',, BECAUSE I'M NOT EVEN SURE WHAT THE ACTUAL DAMAGE AND REPAIR WAS, NOT UNDERSTANDING THEIR JARGON! THANK YOU!
Power train, Jan 15, 2020
TRANSMISSION CONTINUES TO SHIFT INTO NEUTRAL WHEN SLOW DOWN TO A STOP.
Power train, Jan 13, 2020
IN MOTION AND STATIONARY. A MESSAGE CAME UP IN THE CLUSTER SAYING SERVICE SHIFTER. ALL THE LIGHTS ON THE SHIFTER WERE ILLUMINATED. HAS HAPPENED 3 TIMES WITHIN 100 MILES. RESTART THE CAR REMEDIES TEMPORARILY
Engine, Fuel/propulsion system, Jan 8, 2020
AFTER REFUELING, MY WIFE STOPPED AT A STOPLIGHT AND THE ENGINE JUST SHUTOFF WITH OUT WARNING. THE SCREEN IN THE CAR SAID TO PUT IT IN PARK AND THEN IN DRIVE. THE CAR THEN START WITH OUT PUSHING THE START BUTTON. THIS HAPPENED FOUR TIMES IN THE SAME DAY SO SHE DROVE TO THE LOCAL JEEP DEALERSHIP. JEEP SAID IT WAS A PROBLEM WITH THE FUEL PUMP MODULE AND IT HAPPENS WHEN THE CAR IS OVER FILLED. MY WIFE ALWAYS STOPS PUTTING WHEN THE PUMP HANDLE CLICKS OFF. THEY HAVE HAD HER CAR FOR OVER 30 DAYS BECAUSE THERE ARE NO NEW PUMPS AVAILABLE. THIS IS A MAJOR SAFETY ISSUE THAT CAN HAPPEN AT ANYTIME. HER CAR HAS ONLY 36,500 MILES ON IT. THIS IS A KNOWN PROBLEM AND JEEP IS NOT DOING ANYTHING TO FIX IT.
Power train, Jan 7, 2020
I TOOK MY 2014 JEEP CHEROKEE IN FOR A RECALL NOTICE TO HAVE SHIFT POINTS CHANGED. UPON RECEIVING THE VEHICLE BACK I NOTICED A THUMPING NOISE WHENEVER THE VEHICLE WAS NOT EXCELERATING. I CONTACTED THE DEALERSHIP TO INFORM THEM THE RECALL DIDNT WORK, TOOK THE VEHICLE BACK TO HAVE IT LOOKED AT. WAS INFORMED THAT A NEW POWER TRANSFER UNIT (PTU) NEEDED TO BE INSTALLED AND THAT IT HAD NOTHING TO DO WITH THE RECALL. I WAS INFORMED THE 5 YEAR WARRANTY HAD EXPIRED IN APRIL OF 2019 EVEN THOUGH THE VEHICLE ONLY HAD 69500 MILES ON IT. AFTER TWO WEEK OF THE VEHICLE BEING IN THE SHOP I CONTACTED THEM AND WAS TOLD THAT A NEW TRANSMISSION NEEDED TO BE INSTALLED AND IT WASN'T THE PTU. I HAD THE REPAIRS MADE ONLY TO FIND OUT A "CERTIFIED" USED TRANSMISSION WAS INSTALLED AND HAS TO BE RETURNED AS THERE IS A HESITATION BETWEEN SHIFT BETWEEN 2 AND 3 GEAR.
Electrical system, Jan 4, 2020, fire
I MADE IT TO WORK ON NOVEMBER 18,2019 MY CAR WAS STATIONARY IN THE PARKING LOT OF GOLDEN CORRAL, AND CUSTOMER COME INSIDE TO TELL THE MANAGER THAT A CAR WAS ON FIRE. WHICH WAS MY CAR THE FIRE DEPARTMENT CAME TO PUT OUT THE FIRE. ALSO FIRE DEPARTMENT DID AN INVESTIGATION AND FOUND THAT THE FIRE STARTED FROM AN ELECTRICAL WIRE UNDER THE DASH BOARD THAT LEAD TO ROOF OF THE CAR.
Fuel system, Gasoline, Power train, Jan 2, 2020
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE THE VEHICLE WAS IDLING AT A STOP SIGN, THE VEHICLE SEIZED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. ALSO, "SHIFT TO PARK AND BACK TO DRIVE" WAS ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE IGNITION AND CONTINUE DRIVING INITIALLY. THE CONTACT STATED THAT THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO TUTTLE-CLICK CHRYSLER JEEP DODGE RAM (40 AUTO CENTER DR, IRVINE, CA 92618, (949) 472-7400) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 33,000. *LN *TR
Power train, Jan 2, 2020
WHILE DRIVING OUR 2014 JEEP CHEROKEE LATITUDE (3.2L) THE SERVICE SHIFTER LIGHT CAME ON AND ALL RED LIGHTS APPEARED ON THE SHIFTER CONSOLE. IT DOES NOT STAY ON AFTER TURNING OFF ENGINE, AND HAS ONLY COME ON 3 TIMES OVER 2 MONTHS. IT DOES NOT APPEAR TO EFFECT THE OPERATING OF THE CAR. THE DEALER CHECKED IT OUT AND SAYS WE NEED TO HAVE THE FLOOR SHIFTER ASSEMBLY REPLACED, AND AT A COST OF $738.75. I COULD NOT FIND ANY RECALLS ON IT BUT I DID SEE A LOT OF COMPLAINTS UPON SEARCHING ONLINE. SO FAR IT HAS ONLY COME ON DURING HIGHWAY DRIVING SPEEDS.
Power train, Dec 31, 2019
VERY CLUNKY AND UN EVEN SHIFTING. IF I SPEED UP AND LET GO OF THE GAS THE WHEELS LOCK UP AND IT FEELS LIKE SOMEONE REAR ENDED ME. SOMETIMES WHEN GOING IN REVERSE AND THE WANT TO GO FORWARD IT SEEMS THE CAR CAN'T FIND THE GEAR AND IT GET STUCK IN NEUTRAL FOR A WHILE.
Power train, Dec 30, 2019
THE AUGUST 2019 RECALL NOTICE STILL HAS NOT FIXED THE ISSUE WITH THE TRANSMISSION. IT STILL FAILS TO SHIFT INTO 1ST GEAR AT A ROLLING STOP.. AT A ROLLING STOP, IT SHIFTS INTO NEUTRAL AND THEN HESITATES FOR 1 TO 2 SECONDS BEFORE SHIFTING INTO GEAR. THIS HESITATION CAN BE DANGEROUS WHEN IN TRAFFIC.
Power train, Engine, Dec 30, 2019
RECALL: "2014-2015 JEEP CHEROKEE VEHICLES EQUIPPED WITH 9-SPEED AUTOMATIC TRANSMISSIONS. THE TRANSMISSION SENSOR CLUSTERS MAY HAVE INSUFFICIENT CRIMPS IN THE TRANSMISSION WIRE HARNESS, AND AS A RESULT, THE TRANSMISSION MAY UNEXPECTEDLY SHIFT TO NEUTRAL." I HAVE A 2014 JEEP, THIS IS EXACTLY WHAT MY CAR IS DOING! MY VIN# IS NOT LISTED AS HAVING A RECALL ON IT?? THIS WILL JUST HAPPEN AT ANY MOMENT NO WARNING, IT WILL JERK FORWARD SOMETIMES, THEN OTHERS TIMES, IT JUST COMES OUT OF GEAR AND THE SCREEN SAIDS TO PUT IN PARK THEN BACK TO THE GEAR. KINDA HARD TO DO THAT IN THE MIDDLE OF THE INTERSTATE OR BUSY HIGHWAY. (I'M GOING TO GET KILLED!) IT SEEMS TO LOOSE POWER/ IT SOUNDS/FEELS LIKE IT'S STUCK IN A LOWER GEAR THAN IT SHOULD BE AT TIMES.
Engine, Dec 30, 2019
ENGINE OIL COOLER LEAKING. CAR HAS 69000 MILES AND THE PLASTIC ENGINE OIL COOLER MOUNTED ON THE ENGINE BLOCK IS LEAKING. SEALS ARE BAD BECAUSE OF THE DESIGN OF THE PART. MULTIPLE 2014 CHEROKEES HAVE THIS ISSUE. KNOWN ISSUE FOR LOCAL DEALER. SIGNIFICANT FLUID BUILDUP UNDER THE CAR AND MONTHLY NEED TO REFILL OIL WITH ISSUE.
Steering, Power train, Engine, Dec 28, 2019
MY DAUGHTERS JEEP CHEROKEE SPORT 2.4L AT 62000 MILES HAS SHUT DOWN WITH NO WARNING WHILE DRIVING. IT HAS STOPPED ENTERING CITY STREETS AND WHEN BRAKING HARD TO AVOID ANOTHER CAR. WHEN THE VEHICLE STOPS AND SUDDENLY ITS STEERING WHEEL GETS HARD TO STEER . THE DASH COMES ON WITH AN ERROR ON SCREEN SAYING, "CAR MUST BE IN PARK IN ORDER TO SHIFT." TURNING THE KEY DOES NOTHING UNTIL WE TRY MULTIPLE TIMES.
Power train, Dec 27, 2019
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING, THE VEHICLE SHIFTED HARD AND THE CHECK ENGINE, TRANSMISSION, AND PARKING BRAKE WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE ENGINE WAS RUNNING BUT THE RPMS DID NOT INCREASED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TWICE, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO MICHIANA CHRYSLER DODGE JEEP RAM FIAT (120 W MCKINLEY AVE, MISHAWAKA, IN 46545) WHERE A SOFTWARE UPDATE WAS COMPLETED. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE TECHNICIAN CLEARED THE CODES. THE FAILURE RECURRED AND THE VEHICE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT TOOK THE VEHICLE TO TYLER CHRYSLER DODGE JEEP RAM (1102 S 11TH ST, NILES, MI 49120, (833) 294-1607) WHERE IT WAS DIAGNOSED THAT THE VALVE BODY WIRING HARNESS FAILED. THE VEHICLE WAS REPAIRED; HOWEVER, THE CONTACT NOTICED THE VEHICLE WAS NOT RUNNING CORRECTLY. THE VEHICLE WAS TAKEN BACK TO THE TYLER DEALER WHERE IT WAS DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE RECALL WAS COMPLETED A SECOND TIME. THE TRANSAXLE WIRE HARNESS, THE POWER CONTROL MODULE HARNESS, AND TRANSMISSION CONTROL MODULE WERE REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN). THE FAILURE CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND PROVIDED CASE NUMBER: 71395088. THE FAILURE MILEAGE WAS APPROXIMATELY 81,778.
Air bags, Dec 27, 2019
TL THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT CALLED AN UNKNOWN DEALER AND WAS INFORMED THAT THE PARTS WERE PENDING AND UNAVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Service brakes, Dec 27, 2019
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE ELECTRONIC BRAKE SYSTEM ENGAGED; HOWEVER, IT FAILED TO DISENGAGE. AS A RESULT, THE VEHICLE COULD NOT BE DRIVEN. THE VEHICLE WAS TOWED TO HARR CHRYSLER JEEP DODGE (110 GOLD STAR BLVD, WORCESTER, MA 01606) WHERE IT WAS DIAGNOSED THAT THERE WAS WATER DAMAGE TO THE MODULE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 98,000. THE VIN WAS INVALID.
Power train, Dec 27, 2019
AFTER STARTING VEHICLE AND PUTTING IT IN GEAR THE SERVICE SHIFTER LIGHT COMES ON AND ALL THE LIGHTS ON RIGHT SIDE OF SHIFTER. THESE LIGHTS ARE FOR TELLING YOU WHAT GEAR YOU ARE IN,PRND. IT IS ON AFTER PUT INTO GEAR AT ALL TIMES. IT DOES NT MATTER THAT THE CAR IS STATIONARY OR MOVING. I HAVE READ MANY COMPLAINTS ABOUT THIS ISSUE WITH JEEPS ONLINE.
Power train, Dec 26, 2019
WHILE DRIVING HOME MY SERVICE SHIFTER MESSAGE APPEARED ON MY MESSAGE CENTER, ALL OF MY SHIFTER LIGHT CAME ON IN RED.
Engine, Dec 24, 2019
THE OIL FILTER ADAPTER LEAKS OIL, CAUSING IT TO POOL ON TOP OF THE ENGINE. FIRE HAZARD! THIS IS AN ONGOING ISSUE FOR ME, AND A QUICK GOOGLE SEARCH REVEALS MANY CONSUMERS WITH THE SAME PROBLEM. MY VEHICLE ONLY HAS 50,000 MILES.
Power train, Dec 23, 2019
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE GEAR SHIFTED INTO SECOND GEAR WITHOUT WARNING AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO APPROXIMATELY FIVE DIFFERENT DEALERS, INCLUDING DUPAGE CHRYSLER DODGE JEEP RAM (630-446-1400, LOCATED AT 433 EAST NORTH AVENUE, GLENDALE HEIGHTS, IL 60139) TO BE DIAGNOSED, BUT NO FAILURE CODES WERE FOUND. THE CONTACT REQUESTED THE CODES AND THE REQUEST WAS DENIED. THE TECHNICIAN PERFORMED A SOFTWARE UPDATE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO WORK WITH THE DEALER. THE WARRANTY WAS EXTENDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000.
Steering, Power train, Engine, Dec 22, 2019
MY VEHICLE BETWEEN 50,000 TO 62500 MILES HAVE BEEN SHUTTING DOWN WITH NO WARNING WHILE DRIVING. IT HAS STOPPED ENTERING HIGHWAY AND ON CITY STREETS. WHEN THE VEHICLE STOPS AND SUDDENLY ITS STEERING WHEEL LOCKS UP AND I CANNOT STEER VEHICLE. I HAVE ALREADY PAID FOR MYSELF TO GET ALTERNATOR REPLACED, CABIN FILTER, NEW SPARK PLUGS, AND SEVERAL BATTERIES AND PROBLEM STILL EXISTS. I HAVE HAD THIS VEHICLE 17 MONTHS.
Service brakes, Dec 22, 2019
PARKING LAMP AND EPB LIGHT REMAINS ON AND THE ODOMETER IS BLINKING
Power train, Dec 20, 2019
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHEN THE VEHICLE WAS PLACED INTO DRIVE, IT LURCHED FORWARD AND THE 4X4 AND SERVICE TRANSMISSION WARNING INDICATORS ILLUMINATED. THE CONTACT SPOKE WITH A LOCAL MECHANIC AND WAS INFORMED THAT THE TCM WAS FAULTY. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 107,000.