2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints
2,647 reports, newest first.
Power train, Aug 24, 2019
I TOOK MY 2014 JEEP CHEROKEE INTO THE JEEP DEALERSHIP FOR SERVICE RECALL V69 SOFTWARE UPDATE. AFTER THE NEW TRANSMISSION SOFTWARE WAS UPDATED, A NEW ERROR CODE BECAME PRESENT - SERVICE SHIFTER. THIS CODE WAS NEVER PRESENT BEFORE AND I WAS TOLD BY THE JEEP DEALER THAT I WOULD HAVE TO HAVE MY ENTIRE SHIFTER REPLACED. IN ADDITION, I DON'T EVEN KNOW IF IT IS SAFE TO DRIVE MY VEHICLE WHILE THIS CODE IS PRESENT.
Electrical system, Engine, Aug 23, 2019
MY JEEP IS POPPING OUT OF GEAR, TELLS ME TO SHUT OFF THE VEHICLE AND RESTART IT. I WENT TO DODGE TO IND OUT IF IT COULD BE FIXED AND THEY SAID SINCE ITS NOT APART OF THE RECALL THAT WE WILL HAVE TO PAY OUT OF POCKET. THERE IS A RECALL ON THIS JEEP FOR THE 6 CYLINDER 2014, ITS FOR THE SAME THING MY JEEP IS DOING. THIS IS NOW HAPPENING ALMOST EVERYDAY, IM AFRAID MY VEHICLE WON'T TURN ON ONE DAY AND IM GONNA GET HIT BY ANOTHER CAR OR WORSE.
Power train, Aug 23, 2019
THE SHIFTER NOW SHOWS ALL THE RED LED LIGHTS FOR THE GEARS AND THE DASH BOARD DISPLAY SHOWS SHIFTER SERVICE. THIS HAPPENED AFTER THE RECALL FOR THE TRANSMISSION V69/NHTSA 19V-447 RECALL AT THE JEEP DEALER.
Power train, Aug 23, 2019
WHEN I STARTED THE VEHICLE IT GAVE AN ERROR MESSAGE SAYING SERVICE SHIFTER AND ALL RED LIGHTS ON THE PARK REVERSE DRIVE AREA BESIDE SHIFTER. SO I TURNED IT OFF AND RESTARTED IT AND THE PROBLEM DIDN'T SHOW. AFTER RESEARCHING ONLINE, I SEE IT HAPPENS OFTEN ON THE CHEROKEE WITH VERY FEW MILES ON THEM. MINE HAS ABOUT 36,000 MILES. PLEASE RECALL BEFORE PEOPLE DIE FROM THESE DEATHTRAP VEHICLES!!!!! THIS ISN'T MY FIRST SERIOUS ISSUE WITH THIS CAR. I PAID $24K A YEAR AGO FOR THE CAR AND THIS SHOULD NOT BE HAPPENING BUT YET, IT'S HAPPENING TO LOTS OF OWNERS. WHERE ARE YOU? WHY AREN'T YOU HELPING? DON'T YOU WANT TO KEEP INNOCENT VICTIMS SAFE? PLEASE PLEASE HELP!
Power train, Aug 21, 2019
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHEN THE GEAR SHIFTER WAS PLACED INTO DRIVE, THE VEHICLE WOULD REVERSE AND FAILED TO OPERATE AS NEEDED. THE CONTACT HAD TO MAKE SEVERAL ATTEMPTS TO RESTART THE VEHICLE FOR IT TO OPERATE PROPERLY. THE CONTACT STATED THAT THE SERVICE TRANSMISSION INDICATOR ILLUMINATED DURING THE FAILURE. THE CONTACT LATER DISCOVERED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V447000 (POWER TRAIN). AUTONATION CHRYSLER DODGE JEEP RAM ROSEVILLE (200 AUTOMALL DR, ROSEVILLE, CA, 916-467-8055) PERFORMED THE RECALL REPAIR, BUT THE FAILURE CONTINUED. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER AND WAS INFORMED THAT SHE WOULD HAVE TO PAY OUT OF POCKET FOR THE DEFECT TO BE RESOLVED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Vehicle speed control, Engine, Aug 21, 2019
TRANSMISSION SLIPS, CAUSING EXCESSIVE RPMS, ABRUPT AND JOLTING SHIFTS, AND SUDDEN VARIATIONS IN RPMS. THIS HAS BEEN AN ISSUE WITH THE VEHICLE FOR SEVERAL YEARS. HAVE TIRED MULTIPLE TIMES GOING TO DEALER TO HAVE THE ISSUE SOLVED, BUT HAVE ONLY BEEN GIVEN NEW UPDATES WHICH HAVE FAILED TO SOLVE THE PROBLEM.
Power train, Aug 20, 2019
TRANSMISSION WILL NOT MOVE FROM PARK, ERROR MESSAGE 'SERVICE TRANSMISSION ', 'SERVICE PARK BRAKE' 'TRANSMISSION SHIFTS VERY HARD AT TIMES' VEHICLE CANNOT BE MOVED AT TIMES UNTIL BATTERY IS DISCONNECTED AND I THINK COMPUTER RESETS. MAY NEED TO DISCONNECT MORE THAN ONCE TO CORRECT. JEEP HAS NO REMEDY, THEY SAY MUST SEE ERROR MESSAGES OR CONDITION BEFORE THEY CAN FIX. THROUGH RESEARCH I HAVE FOUND 9 SPEED TRANSMISSION IS DEFECTIVE, I AM NOT THE ONLY PERSON HAVING THIS PROBLEM. JEEP HAS NO FIX AND HAS BOUGHT BACK SOME OF THESE VEHICLES FROM OWNERS. CAN I USE THE LEMON LAW TO REMEDY THIS PROBLEM? THIS HAS OCCURRED NUMEROUS TIMES SINCE I'VE OWNED VEHICLE. .
Power train, Aug 20, 2019
SERVICE SHIFTER MESSAGE ON. ALL THE GEAR SHIFT LIGHTS ARE ON. DEALERSHIP REPORTED WIRE HARNESS WIRES ARE 'FRAYED' NEEDS TO BE REPLACED. NEVER HAD ANY WORK DONE IN THAT AREA. HAS TO BE A MANUFACTURING PROBLEM. THIS HAS ALSO CAUSED THE FOLLOWING ENGINE CODE TO ARISE. P0222 DESCRIPTION THE THROTTLE POSITION SENSOR/SWITCH IS LOCATED ON THE THROTTLE BODY OF THE INTAKE MANIFOLD AND THE PEDAL POSITION SENSOR/SWITCH IS PART OF THE ACCELERATOR PEDAL ASSEMBLY. THESE SENSORS TELL THE ENGINE CONTROL MODULE (PCM) HOW FAST THE DRIVER WANTS TO GO AND HOW QUICKLY IT NEEDS TO GET UP TO SPEED. WHEN THE PCM DETECTS A PROBLEM WITH THIS SENSOR OR THE CIRCUIT FOR THE SENSOR, IT WILL SET CODE P0222.THE PCM MAY ALSO LIMIT THE SPEED OF THE VEHICLE TO 20 MILES PER HOUR OR LESS ("LIMP HOME MODE") TO PROTECT THE ENGINE AND THE DRIVER DUE TO THE CONTROL MODULE'S INABILITY TO ACCURATELY DETECT THE ENGINE PERFORMANCE BEING REQUESTED. ALMOST CAUSED ME TO WRECK GOING TO WORK.
Power train, Aug 19, 2019
AFTER THE VEHICLE IS WARMED UP THE TRANSMISSION DOESN'T WANT TO SHIFT. ON TAKE OFF FROM A DEAD STOP IT'LL BE IN 3RD GEAR AT 10 MPH. THE VEHICLE HAS BEEN TO THE DEALER SEVERAL TIME FOR THIS ISSUE AND I'M TOLD THERE AREN'T ANY ISSUES. ALSO WHEN TURNING OUT IN TRAFFIC THE VEHICLE HAS STALLED NUMEROUS TIMES WITH MY 3 YEAR OLD SON IN THE BACK. THIS VEHICLE IS UNSAFE AND THE WORST PURCHASE I HAVE EVER MADE.
Power train, Engine, Fuel/propulsion system, Aug 19, 2019
AFTER FUELING, THE JEEP WILL START SURGING, THE IDLING BECOMES ERRATIC AND THEN IT WILL STALL OUT WITH THE PARKING BRAKE LIGHT COMING ON, SERVICE TRANSMISSION LIGHT COMES ON, THE D ON THE IP FLASHES AND WHEN PLACING GEAR SELECTOR FROM D TO P, THE JEEP MAKES A LOUD CLUNK WHICH CAN BE FELT THRU THE FLOOR. SHIFTING INTO ANY OTHER GEAR DOES THE SAME. THIS HAS HAPPENED OVER 10 TIMES SINCE PURCHASING NEW. WE NEVER TOP OFF THE FUEL TANK AND TAKE CARE TO FILL UP IF TANK SHOWS 1/4 FULL. IT'S BEEN TO THE DEALER, AT LEAST TWICE, TO HAVE THE TRANSMISSION "FLASHED" BUT THE PROBLEM KEEPS RECURRING. EACH TIME THE DEALER (GREENVILLE CHRYSLER, GREENVILLE, TX) TRIES TO CHARGE US A DIAGNOSTIC FEE WHICH WE ADAMANTLY REJECT AFTER THE FIRST TIME BECAUSE THE PROBLEM IS EXACTLY THE SAME. JUST 4 DAYS AGO, MY WIFE WAS TURNING LEFT AT A LIGHT FROM A STOP, AFTER FUELING, AND IT STALLED IN THE MIDDLE OF THE INTERSECTION. SHE WAS ABLE TO RESTART IT AND DRIVE BUT SHE COULD HEAR THE LOUD CLUNK WHEN PUTTING IT IN D. SHE IMMEDIATELY CAME HOME AND PARKED IT AND I CONFIRMED THE CEL, SERVICE TRANSMISSION LIGHT, PARKING LIGHT, FLASHING D ON THE IP AND I SWITCHED FROM P TO D AND R AND IT CLUNKED EACH TIME. I UNPLUGGED THE BATTERY TO SEE IF IT WOULD CLEAR ANY CODES AND "RESET" AND LET IT SIT OVERNIGHT AND THIS MORNING IT STARTED UP FINE WITH NO WARNING LIGHTS ON THE IP. WE TOOK IT THIS AFTERNOON TO PICK UP OUR SON FROM SCHOOL AND IT DID THE SAME THING WITH ALL THE WARNING LIGHTS, CLUNKING WHEN SHIFTING GEAR AND WE LIMPED IT HOME. I'VE DISCONNECTED THE BATTERY AND WILL RECONNECT IN THE MORNING AND TAKE IT TO THE DEALERSHIP.*DT*JB*DT CONSUMER STATED IN SHORT, AFTER FILLING UP WITH FUEL, THE JEEP STUTTERS AND/OR SHUTS OFF. FOR ME, THIS HAPPENED IN PARKING LOTS OR SOMEWHERE OTHER THAN A PUBLIC ROAD. HOWEVER, MY WIFE HAS EXPERIENCED THIS ON THE ROAD ON SEVERAL OCCASIONS.THE JEEP WILL RUN FINE FOR ABOUT 2-3 MONTHS AND THEN STARTS TO ACT UP AGAIN. *JB
Steering, Aug 19, 2019
WAS DRIVING MY 2014 JEEP CHEROKEE AND A STEERING WHEEL WITH AN EXCLAMATION ICON POPPED UP ON THE DASH AND I RECEIVED A WARNING TO SERVICE THE POWER STEERING. THEN A TRACTION ICON LIT UP AND IMMEDIATELY THE STEERING WHEEL STIFFENED AND I COULDN'T STEER; I WAS GOING 65MPH ON THE HIGHWAY! I ATTEMPTED TO TROUBLESHOOT THE PROBLEM BUT IT'S ELECTRIC POWER STEERING AND THERE'S NO CHECK ENGINE LIGHT OR CODES TO SCAN. I'M CURRENTLY WAITING FOR A FLATBED TO TOW THE JEEP BACK TO THE DEALERSHIP WHERE I BOUGHT THE CAR LESS THAN 2 MONTHS AGO. CHRYSLER SAID THEY'VE NEVER HEARD OF THIS ISSUE AND IT'S NOT PART OF ANY RECALL SO THIS WILL BE AN ADDITIONAL EXPENSE TO REPAIR.
Electrical system, Electronic stability control (ESC), Aug 19, 2019
VEH IN MOTION, SERVICE SHIFTER, THIS STARTED AFTER THEY FIXED THE RECALL FROM THE REPROGRAM TRANSMISSION CONTROL.
Engine, Aug 18, 2019
ON 3 OCCASIONS SINCE OBTAINING THIS CAR IT HAS STALLED, STRUGGLED WITH POWER, AND WOULD SUDDENLY STOP WHILE MOVING IN TRAFFIC. THE DASHBOARD WOULD LIGHT UP, THE CAR WOULD GIVE SEVERAL MESSAGES AND WOULD REFUSE TO START. THE MOST DANGEROUS TIME WAS WHEN TRAVELING AT 35MPH THERE WAS A LOUD BOOM AND THE CAR SUDDENLY STOPPED JERKING ME VISCIOUSLY AND FORCING SEVERAL CARS BEHIND ME TO SLAM ON BRAKES, NEARLY FORCING AN ACCIDENT. WHEN TAKEN TO THE DEALERSHIP I WAS TOLD THE SOFTWARE NEEDED TO BE UPDATED. THIS HAS HAPPENED TWICE WITH SUDDEN STOPS AND THE FIRST TIME IT JUST WOULDN'T GAIN POWER AND WAS SHIFTING VERY HARD. THE CAR HAS BEEN IN THE SHOP AND I HAVE DRIVEN LOANERS MORE THAN THIS VEHICLE I PURCHASED IN JANUARY. I FEAR FOR MY LIFE AND WILL NOT TAKE A ROAD TRIP BECAUSE OF WHAT MAY HAPPEN. PLEASE HELP!!!
Electrical system, Electronic stability control (ESC), Engine, Aug 18, 2019
I STARTED MY CAR EARLY IN THE MORNING TO GO TO WORK AND AFTER A COUPLE OF FEET OF DRIVING THE VEHICLE, THE ENGINE TURNED OFF AND BATTERY LIGHT CAME ON. BATTERY IS SUFFICIENTLY CHARGED. TURNED THE CAR BACK ON, DROVE A COUPLE MORE BLOCKS AND IT DID IT AGAIN, THEN AGAIN WHILE TRYING TO GET ON THE FREEWAY.
Power train, Aug 15, 2019
CAR WOULD NOT GO IN GEAR AT STOP LIGHT. SHUDDERING AND LURCHED. IT FELT LIKE WE'D BEEN HIT. ALL KINDS OF LIGHTS START FLASHING (ENGINE TRANSMISSION KEY FOBLICENSE PLATE LIGHT OUT, ETC) ON THE DASH. COULDN'T GET TO SHUT OFF, CHANGE GEAR OR ANY COMMANDS. FINALLY ABLE TO GET TO PARK TO SHUT OFF. RESTARTED AND STARTED MOVING AND SEEMED OK. AT THE NEXT STOPLIGHT IT DID THE SAME THING. WOULDN'T ENGAGE IN GEAR THEN THE SHUDDER FINALLY GOT GOING AND THEN LOST POWER AND SLOWLY STALLED. MANAGED TO GET TO A PARKING LOT AND STALLED AGAIN SITTING IN IDLE. AFTER LETTING SIT FOR 30 MINUTES OR SO IT STARTED AND RAN OK. IT'S LIKE ELECTRONIC BRAIN WENT CRAZY FOR A BIT. WE'VE HAD ISSUES WITH THE TRANSMISSION SHIFTING HARD OR HESITATION AT LOWER GEARS OFF AND ON SINE WE'VE HAD IT. YOU HAVE TO CHANGE DRIVING STYLE AND MAKE SURE YOU DON'T NEED TO MAKE A QUICK MOVE BECAUSE YOU DON'T KNOW HOW IT WILL RESPOND. EVERY TIME WE TAKE IT IN WE'RE TOLD THEY DID AN UPDATE TO THE SOFTWARE AND SHOULDN'T HAVE ANY OTHER ISSUES. AT THIS POINT I'M SCARED TO DRIVE IT!
Power train, Aug 15, 2019
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE RECEIVED A SOFTWARE UPDATE FOR NHTSA CAMPAIGN NUMBER: 19V447000 (POWER TRAIN); HOWEVER, THE CONTACT EXPERIENCED FAILURES AFTERWARDS. WHILE REVERSING FROM A PARKING SPOT, THE GEAR SHIFTER WAS SHIFTED INTO DRIVE; HOWEVER, THE VEHICLE FAILED TO RESPOND. THE GEAR SHIFTER WAS PLACED INTO PARK AND SHIFTED BACK INTO DRIVE, AND THE VEHICLE OPERATED AS INTENDED. ADDITIONALLY, THE CONTACT STATED THAT THERE WAS SLIPPAGE IN THE TRANSMISSION. THE RECALL REPAIR WAS PERFORMED BY FIELDS CHRYSLER JEEP DODGE RAM GLENVIEW (LOCATED AT 2800 PATRIOT BLVD, GLENVIEW, IL 60026, (847) 446-5100). THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER TO BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.
Power train, Aug 15, 2019
THE TRANSMISSION HOLDS OUT FOR A FEW SECONDS BEFORE CHANGING TO THE NEXT GEAR IN THE FISRT AND SECOND GEARS; THEN A JOLT IS FELT AS THE GEAR SHIFTS
Power train, Aug 14, 2019
TRANSMISSION FAILED 07/21/2016. CAR REFUSED TO START AND HAD BOTH CHECK ENGINE AND SERVICE TRANSMISSION MESSAGES. DEALER REPLACED TRANSMISSION WITH 2016 MODEL THAT WAS SUPPOSED TO SOLVE THE ISSUES. AT THIS POINT THE CAR HAS 19,866 MILES SHOWING. ON 5/29/2019, SAME PROBLEM SHOWED UP, CAR REFUSED TO START, CHECK ENGINE AND SERVICE TRANSMISSION MESSAGES. AFTER A WEEK AT THE DEALERSHIP I WAS ADVISED THAT THE BEST GUESS? WAS I NEEDED TO REPLACE THE CONTROL MODULE AT A COST O 900.00 SINCE IT IS OUT OF WARRANTY. I ASKED IF THIS DID NOT FIX IT WOULD THEY BUY THE MODULE BACK AND WAS ADVISED NO. CURRENTLY THE CAR IS SITTING IN THE DRIVEWAY, I AM AFRAID TO ATTEMPT TO DRIVE IT AND FEAR THE TRANSMISSION WILL FAIL WHILE I AM ON THE HIGHWAY AND BECOME INVOLVED IN AN ACCIDENT AS I ATTEMPT TO GET IT OFF THE ROAD. THE TRANSMISSION FAILURE KEEPS THE ENGINE FROM OPERATING.
Power train, Electrical system, Engine, Aug 14, 2019
3RD TIME SINCE PURCHASING THIS VEHICLE.NO WARNING I TURN IT OF WONT CRANK TUNR OVER NOTHING.LIGHTS STILL WORKING
Electrical system, Aug 14, 2019
SEVERAL GEAR SHIFTER INDICATOR LIGHTS ARE ON AT THE SAME TIME. WITH NO INDICATION IF THE VEHICLE IS IN REVERSE OR DRIVE. TALK TO THE DEALERSHIP AND THEY SAID THERE ARE WIRES BROKEN AND THE WIRE HARNESS NEEDS TO BE REPLACED. I BELIEVE THIS IS A MANUFACTURING DEFECT, HOW CAN ANYTHING I DID CREATE THIS MALFUNCTION BUT I'M BEING CHARGED FOR THE REPAIRS.
Power train, Engine, Fuel/propulsion system, Aug 14, 2019
CAR LITERALLY STOPS WORKING WHILE DRIVING, LOCKING STEERING AND NO POWER BRAKES TO STOP. HAS HAPPENED TWICE, WHILE TURNING BOTH DIRECTIONS. OTHERS ONLINE HAVE HAD IT HAPPEN WHILE DRIVING STRAIGHT, AND CRASHED AS A RESULT. JEEP DEALER BLAMES OIL LEVEL, TRANSMISSION, AND SOFTWARE, BUT NO FIXES HAVE HELPED. CURRENTLY INSTALLING NEW TRANSMISSION DUE TO HORRIBLE SHIFTING. DEALER STATES OIL LEVEL CAN BE 1/4" LOW ON THE DIPSTICK (WITHIN THE SAFE ZONE) AND IT CAN MAKE THE CAR QUIT RUNNING WHILE YOU ARE DRIVING 70 MPH DOWN THE HIGHWAY! MANY OTHERS HAVE EXPERIENCED THE SAME ISSUES! THIS IS A DANGEROUS CAR THAT MUST BE TAKEN OFF THE ROAD IMMEDIATELY.
Power train, Engine, Aug 12, 2019
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 40 MPH, THE VEHICLE SEIZED AND THE ENGINE REVVED AS THE ACCELERATOR PEDAL WAS APPLIED. WHEN THE BRAKE PEDAL WAS APPLIED, THE RPMS INCREASED TO HIGH. THE "SERVICE TRANSMISSION" MESSAGE WAS DISPLAYED. THE VEHICLE WAS TAKEN TO LARRY H. MILLER CHRYSLER DODGE JEEP RAM (1800 W 104TH AVE, WESTMINSTER, CO 80234, (720) 907-0928), BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE DEALER STATED THAT A SOFTWARE UPDATE WAS NEEDED AND THE OIL WAS LOW. THE REPAIRS WERE MADE, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE AN OIL CHANGE WAS COMPLETED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO A LOCAL DEALER. THE FAILURE MILEAGE WAS 88,000.
Power train, Aug 12, 2019
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND "SERVICE TRANSMISSION" APPEARED ON THE INSTRUMENT PANEL. WHILE APPROACHING A RED LIGHT, THE SPEED DECREASED. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE DID NOT ACCELERATE. THE CONTACT SHIFTED THE VEHICLE INTO PARK AND DRIVE, AND DROVE HOME VERY SLOWLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED; HOWEVER, AN APPOINTMENT WAS SCHEDULED FOR AUGUST 12, 2019 WITH A MECHANIC. THE CONTACT ALSO RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V447000 (POWER TRAIN). THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,310.
Power train, Aug 6, 2019
MY VEHICLE KEEPS SHIFTING INTO NEUTRAL & SURGING WHILE DRIVING EVERY TIME. IT IS VERY SCARY & DANGEROUS.I SAW THERE HAS BEEN 2 RECALLS ISSUED FOR THIS PROBLEM, S55 &V69 BUT MY VIN# ISN'T IN THE LIST. IS THERE ANYTHING I CAN DO?
Power train, Aug 6, 2019
WHEN SHIFTING INTO PARK ALL THE INDICATOR LIGHTS FOR ALL GEARS (PRND) LIGHT UP WHILE IN DRIVE. THE VEHICLE IS NOT IN SPORT MODE.