2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints
2,647 reports, newest first.
Power train, Engine, Sep 20, 2019
GEAR BECOMES STUCK IN THE TRANSMISSION WHILE DRIVING AT LOW SPEED CAUSING VEHICLE TO ROCK AS IF IT WAS HIT FROM THE BACK, TOOK IT IN MULTIPLE TIMES AND WAS TOLD THE TRANSMISSION SOFTWARE NEED CALIBRATED BUT I SUSPECT IT IS DUE TO UNEXPECTED SHIFTING OF THE TRANSMISSION TO NEUTRAL, RESULTING IN A LOSS OF DRIVE WHICH MAY INCREASE THE RISK OF A CRASH.
Power train, Sep 17, 2019
2014 JEEP CHEROKEE CURRENTLY WITH 61K MILES. IN THE PAST COUPLE OF MONTHS, I'VE NOTICED ALL OF THE SHIFTER LIGHTS COME ON. IT'S HAPPENED MULTIPLE TIMES. NO REAL CONSISTENCY TO WHEN/WHERE. LUCKILY, I'VE BEEN IN A POSITION WHERE I COULD PULL OVER, SHUT THE ENGINE OFF, AND RESTART IT. THAT'S BEEN MAKING THE ISSUE GO AWAY. THIS PAST WEEK-END, IT HAPPENED WHILE ON THE EXPRESSWAY, AND THE "SERVICE SHIFTER" WARNING ALSO CAME ON. I WAS ONLY 5 MINUTES FROM MY DESTINATION, SO I JUST RODE IT OUT AND IT HASN'T COME BACK SINCE. GOOGLED THE WORDS 'SERVICE SHIFTER' AND FOUND A LOT OF SIMILAR COMPLAINTS FROM A VARIETY OF CHEROKEES WITH A VARIETY OF MODEL YEARS. I HAVE AN APPT COMING UP, BUT AFTER READING THRU THE COMMENTS FOUND ON GOOGLE, DON'T HAVE A LOT OF FAITH IN THE RESOLUTION. CHRYSLER JEEP NEEDS TO COME UP WITH SOMETHING TO REMEDY THIS ISSUE. READING THRU THE COMPLAINTS, YOU SEE THAT NOBODY HAS GOTTEN HURT. BUT IT MAKES YOU WONDER IF THAT'S WHAT IT'S GONNA TAKE BEFORE SOMETHING IS DONE!!
Power train, Sep 16, 2019
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. LOSS OF AUTOMOTIVE POWER THE VEHICLE STALLED FAULTY TRANSMISSION CONTROL MODULE SENSOR THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE AND PRESSING THE ACCELERATOR PEDAL THE VEHICLE WOULD NOT IMMEDIATELY ACCELERATE BEFORE SUDDENLY ACCELERATING VERY FAST. THE "CHECK ENGINE" WARNING LIGHT WOULD REMAIN ILLUMINATED AND THE MESSAGE "SERVICE TRANSMISSION" WAS PRESENT. ON OCCASIONS THE TRANSMISSION WOULD NOT SHIFT INTO REVERSE AND WOULD NOT PROPERLY SHIFT GEARS WHILE DRIVING AND THE VEHICLE HAD STALLED WHILE DRIVING ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER LEE JEEP/CHRYSLER(777 CENTER ST. AUBURN MAINE) WHO DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE SENSOR WAS FAULTY. THE TRANSMISSION CONTROL MODULE SENSOR HAD BEEN REPROGRAMMED AND REPLACED ON SEVERAL OCCASIONS BUT THE FAILURES CONTINUED TO OCCUR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000.
Other or unspecified, Sep 16, 2019
SERVICE SHIFTER CONTINUOUSLY COMES ON
Power train, Sep 12, 2019
I WAS DRIVING ON THE HIGHWAY WHEN MY 2014 JEEP CHEROKEE SUDDENLY SHIFTED ITSELF INTO NEUTRAL. THE CAR IMMEDIATELY CAME TO A STOP (IN TRAFFIC), WHICH WAS VERY DANGEROUS. AS THIS WAS HAPPENING, A MESSAGE APPEARED ON THE SCREEN WHICH READ "SHIFT TO P AND THEN DESIRED GEAR". I HAD TO TURN MY CAR OFF, WAIT A FEW SECONDS, AND TURN IT BACK ON IN ORDER TO START MOVING AGAIN. AFTER A BIT OF RESEARCH, I'VE LEARNED THAT THIS IS A FAIRLY COMMON (AND EXTREMELY DANGEROUS) ISSUE. I'M FEARFUL TO USE MY VEHICLE.
Engine, Sep 12, 2019
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND CALLED AN INDEPENDENT MECHANIC TO COME TO THE SCENE. THE MECHANIC LOCATED FAILURE CODE NUMBER: P1D73 (ACTIVE GRILL SHUTTER). THE INDEPENDENT MECHANIC LIFTED THE HOOD AND NOTICED THAT TWO PLASTIC PIECES OF GRILL SHUTTER WERE DETACHED. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 512,000.
Power train, Electrical system, Sep 12, 2019
I WENT TO START MY CAR THIS MORNING AND IT WOULD NOT START. I ASKED A NEIGHBOR FOR A JUMP AND WHEN I GOT THE CAR ON I SHIFTED INTO REVERSE AND IT SHUT OFF. I AGAIN JUMPED IT AND LIGHTS ON MY DASH KEPT SAYING SERVICE TRANSMISSION. AND ALL THE DASH LIGHTS WENT OUT. I THEN TRIED TO AGAIN PUT IT IN GEAR AND THE PARKING BREAK LIGHT CAME ON ALTHOUGH ON THE ACTUAL LIGHT SWITCH IT WAS NOT ILLUMINATED. I TRIED TO TAKE MY CHILD TO SCHOOL AND WAS UNABLE TO DUE TO THE CAR WOULD DRIVE AND THEN SHUT OFF AGAIN. I'VE HAD THIS CAR FOR LESS THAN 2 MONTHS FROM THE DEALERSHIP AND SEEMS THAT MY TYPE OF VEHICLE HAS A RECALL JUST NOT FOR MY SPECIFIC VIN
Other or unspecified, Sep 11, 2019
SERVICE SHIFTER
Power train, Sep 11, 2019
AFTER RECALL CAMPAIGN V69 TO UPDATE TRANSMISSION CONTROL SOFTWARE ISSUES, VEHICLE WILL NO LONGER STAY IN GEAR, WILL STALL RANDOMLY AT SPEED, AND WILL REQUIRE VEHICLE TO BE RESTARTED IN ORDER TO PUT VEHICLE BACK INTO DRIVE AGAIN. RECALL CAMPAIGN WAS PERFORMED FEWER THAN 1000 MILES AGO AND 2 WEEKS AGO. DEALERSHIP AND JEEP HAVE NO FIX. VEHICLE IS UNSAFE, UNRELIABLE, AND WAS TOWED IN FOR SERVICE ON THE TRANSMISSION FOR THE THIRD TIME IN 12 MONTHS.
Parking brake, Sep 10, 2019
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. EACH TIME THE VEHICLE WAS PLACED INTO PARK, THE PARKING BRAKE WOULD ACTIVATE ON ITS OWN. THE FAILURE ALSO OCCURRED WHEN THE VEHICLE WAS STARTED. TO DEACTIVATE THE PARKING BRAKE, THE CONTACT HAD TO SHIFT THE VEHICLE INTO NEUTRAL AND DEPRESS THE BRAKE PEDAL MULTIPLE TIMES. ON ONE OCCASION, WHILE IN A PARKING LOT, THE PARKING BRAKE ACTIVATED AUTOMATICALLY WITHOUT WARNING. WHILE THE VEHICLE WAS IN MOTION, THE WHEELS SEIZED ABRUPTLY AND THE PARKING BRAKE ACTIVATED ON ITS OWN. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 89,000.
Engine, Sep 10, 2019
ENGINE STALLS WHILE DRIVING. TWO CASES IN WHICH THIS OCCURS: 1) AFTER FUELING THE VEHICLE, IF "TOPPED OFF", THE ENGINE WILL STALL WHEN DRIVING RESUMES. 2) RANDOM TIMES, DRIVING THE CAR...WHEN STOPPED, THEN TURNING LEFT, THE ENGINE WILL STALL IN TRAFFIC (ENGINE LIGHT COMES ON). ABLE TO RESTART, BUT ENGINE MAKES TERRIBLE NOISE (WHINING) ON FIRST RESTART ATTEMPT. THE ENGINE STALL ISSUE APPEARS COMMON TO THIS VEHICLE (PER INTERNET SEARCH). STALLING IN TRAFFIC OR DURING TURNS CREATES SAFETY HAZARD TO DRIVER AND OTHER DRIVERS IN THE AREA.
Power train, Electrical system, Other or unspecified, Sep 9, 2019
THIS IS MY 2ND COMPLAINT SINCE THE TRANSMISSION ISSUE ON 8/6/19 (TRACKING #11242090). I HAVE NOT RECEIVED AN UPDATE REGARDING THAT ISSUE. I FOLLOWED UP WITH THE MANUFACTURER WHO INFORMED ME THAT MY VIN WAS NOT ASSOCIATED WITH THE RECALL. ON 8/7/19, I HAD THE DEALER PERFORM A DIAGNOSTIC TEST AND THEY FOUND THAT MY SUV REQUIRED A SOFTWARE UPDATE ON THE TRANSMISSION AND POWERTRAIN. THE SAME RECALL AFFECTING THE 3.2L BUT NOT ISSUED TO MY VIN. ON 9/8/19, MY SUV BEGAN SURGING MULTIPLE TIMES WHEN I WAS IN IDLE AT CITY STOPLIGHTS AND DIED WHEN IN SHIFTED INTO PARK THREE TIMES WITHIN AN HOUR. THE ONLY INDICATION OF AN ISSUE ON MY DASHBOARD WAS THE BATTERY LIGHT THAT CAME ON ONCE THE CAR DIED. THE DASH AND RADIO CONTINUED TO PERFORM FINE BUT THE ENGINE SHUT OFF WITH THE KEY STILL IN THE IGNITION. I HAD THE BATTERY TESTED ON 8/06/19 ALONG WITH THE ALTERNATOR AND TERMINALS AND THEY WERE AT 100%. THE BATTERY WAS NEW WHEN PURCHASED 11/2018. I'D LIKE TO RESOLVE THIS ISSUE IN ORDER TO FEEL SAFE DRIVING THIS VEHICLE. I CAN PROVIDE FURTHER DOCUMENTATION FROM THE DEALER BAYSIDE CHRYSLER DODGE JEEP RAM 10535 AUTOMALL PARKWAY, D'IBERVILLE, MS 39540 OR IT CAN BE REQUESTED FROM THEM DIRECTLY.
Power train, Vehicle speed control, Sep 7, 2019
I HAVE A 2014 JEEP CHEROKEE LATITUDE AND TODAY ALL OF THE LIGHTS WERE ON ON MY SHIFTER, IT ALSO WAS PROPELLING IT SELF FORWARD WHILE I HAD THE BREAK DOWN IT DID THREE TIMES WHILE IN THE MIDDLE OF THE HIGHWAY. YESTERDAY I SUBMITTED A DIFFERENT COMPLAINT ABOUT THE POWER TRAIN ACTING UP. TODAY THE POWER TRAIN BEGAN TO ACT UP AGAIN WHILE IN THE HIGHWAY . IT WASN'T SHIFTING AND FELT AS IF IT WAS DRIVING IN NEUTRAL BUT AT A VERY LOW SPEED WHILE THE RPM MOVED UP AND THE SPEED DIDN'T MOVE AT ALL. THIS IS A SERIOUS SAFETY CONCERN ESPECIALLY CONSIDERING THAT I AM NOT THE ONLY ONE HAVING ISSUES.
Power train, Sep 6, 2019
WHEN DRIVING THE GEARS DO NOT SHIFT PROPERLY AND TWICE ALREADY AS DRIVING ON THE CITY ROADS THE SHIFTER DROPPED DOWN AND WASN'T SHIFTING AT ALL OR CATCHING SPEED
Power train, Sep 4, 2019
WHILE SHIFTING INTO ANY GEAR OR JUST WHILE DRIVING ALONG THE ROAD THE SERVICE SHIFTER WARNING LIGHT WILL BEEP AND SHOW ON THE SCREEN PANEL. VERY SCARY AND ANNOYING. THE WARNING WILL SHOW AND STAY ON AT TIMES ALL WHILE BLOCKING THE SPEED DISPLAY. THIS HAPPENS WHILE THE CAR IS STATIONARY AS WELL AS WHEN YOUR DRIVING. MOST OF THE TIME IT'S WHEN YOUR CHANGING GEARS. BUT HERE RECENTLY IT HAPPENS ALSO WHILE DRIVING WITH NO GEARS BEING SHIFTED AT THE TIME. THE DISPLAY WILL GET STUCK ON THAT WARNING AND YOU CAN'T SEE ANYTHING ELSE.
Power train, Vehicle speed control, Aug 31, 2019
SERVICE TRANSMISSION LIGHT CAME ON WHILE DRIVING AND LOST POWER TO THE ENGINE. COULD NOT ACCELERATE. HAD TO PULL THE CAR OFF THE ROAD. WILL NOT RESET ITSELF. THE CAR IS UNDRIVEABLE. 2014 JEEP CHEROKEE
Other or unspecified, Aug 30, 2019
SERVICE SHIFTER MESSAGE LOCKS SPEEDOMETER SCREEN AND ALL GEARS LIGHT UP TO DISPLAY PRND. THIS HAPPENED WHILE VEHICLE WAS IN MOTION. ALSO HAPPENS WHEN PARKED WITH THE CAR RUNNING AND WHEN SHIFTING INTO REVERSE.
Power train, Aug 30, 2019
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE DID NOT MOVE WITHOUT WARNING. THE VEHICLE WAS TOWED TO BIG M CHRYSLER DODGE JEEP RAM (859-885-3367, LOCATED AT 1010 ELIZABETH ST, NICHOLASVILLE, KY 40356) WHERE THE TECHNICIAN UPDATED THE COMPUTER SYSTEM, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V447000 (POWER TRAIN) AND TOOK THE VEHICLE TO THE SAME DEALER WHO ONCE AGAIN REPROGRAMMED THE TRANSMISSION CONTROL MODULE. THE VEHICLE WAS REPAIRED; HOWEVER, THE CONTACT DID NOT BELEIVE THE FAILURE WAS REMEDIED. THE FAILURE MILEAGE WAS 55,000.
Electrical system, Aug 28, 2019
SERVICE SHIFTER LIGHT CONSISTENTLY COMES ON. SPOKE WITH DALLAS DODGE CHRYSLER JEEP AND THEY INDICATED THEY HAVE HAD NUMEROUS COMPLAINTS ABOUT THE SAME PROBLEM AND JEEP HAS REDESIGNED THE PART AS THERE WAS A FLAW IN THE ORIGINAL DESIGN. NUMEROUS FORUMS DETAIL THE PROBLEM AS WELL.
Power train, Aug 28, 2019
IN JANUARY I WAS DRIVING ON 391S (HIGHWAY) AND THE DASH LIT UP WITH THE ENGINE LIGHT, BREAK LIGHT, OIL LIGHT. A MESSAGE APPEARED STATING "SERVICE TRANSMISSION. RESTART IN PARK WITH VEHICLE AT ZERO SPEED" THE GEAR SHIFT STARTED BLINKING WHILE IT WAS IN DRIVE, I PULLED OVER AND WHEN I TRIED TO PARK A LOUD CLUNKY SOUND WAS MADE AND THE VEHICLE JOLTED FORWARD (SAME WOULD OCCUR WHEN SHIFTING IN REVERSE). JEEP SERVICED IT STATING IT WAS RECALLS AND IT WAS FINE. IN MAY WHILE ON 91S (HIGHWAY) THE CAR DID THE EXACT SAME THING AGAIN. JEEP SERVICED IT STATING IT WAS AGAIN FINE. I COMPLAINED STATING A CAR WITH UNDER 50K MILES SHOULD NOT HAVE THIS ISSUE AND EVENTUALLY THEY TOLD ME IF IT HAPPENED AGAIN THEY WOULD REPLACE THE TRANSMISSION. IN AUGUST (THIS CURRENT MONTH) IT OCCURED AGAIN ON 91N(HIGHWAY). SAME EXACT THING, AND JEEP AGAIN SERVICED THE VEHICLE STATING IT WAS MORE RECALLS AND IT WAS FINE. I COMPLAINED MULTIPLE TIMES STATING THEY HAD TOLD ME THEY WOULD REPLACE THE TRANSMISSION AND THEY SAID THAT THE DEALER STATED IT WAS SAFE TO DRIVE AND THEY WOULD NOT DO THAT. IT HAS 52K MILES AND I HAVE HAD TRANSMISSION PROBLEMS NOW 3 TIMES ON A HIGHWAY WITHIN THE LAST 8 MONTHS. BEYOND A SAFETY CONCERN AND I CAN NOT SAY ENOUGH HOW SCARED I AM TO CONTINUE DRIVING IT. I HAVE BEEN LUCKY NOT TO CAUSE OR BE IN AN ACCIDENT SO MANY TIMES BUT WHY SHOULD I CONTINUE TO RISK IT. I WENT TO PARK THE CAR YESTERDAY AND WHILE IN REVERSE IT JOLTED FORWARD ABOUT TWO FEET BEFORE STARTING TO GO BACKWARDS. IT HAS CONTINUOUS PROBLEMS DRIVING WHERE IT FEELS LIKE THE VEHICLE IS SHIFTING GEARS AND JOLTS FOWARD. (ITS AN AUTOMATIC).
Power train, Aug 27, 2019
HAD THE RECALL FOR THE TRANSMISSION CONTROL MODULE DONE HOPING THAT WOULD SOLVE THE ISSUE, BUT IT DIDN'T. OUR CAR WHEN AT A STAND STILL OR WHEN DRIVING THE CAR WILL ALL OF A SUDDEN BE STUCK IN A GEAR AND THEN FIND ITSELF REAL HARD. RECENTLY THE CAR WAS AT A GAS STATION AND WENT TO PUT IT INTO DRIVE AND IT WOULDN'T MOVE, THEN ALL OF SUDDEN BOOM IN GEAR IT DROPS.
Power train, Aug 27, 2019
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT TOOK THE VEHICLE TO JEFF WYLER CHRYSLER JEEP DODGE OF LAWRENCEBURG (875 E EADS PKWY, LAWRENCEBURG, IN 47025, 812-537-2525) TO BE SERVICED PER NHTSA CAMPAIGN NUMBER: 19V447000 (POWER TRAIN). AFTER THE VEHICLE WAS SERVICED AND WHILE ACCELERATING FROM A COMPLETE STOP, THE VEHICLE BEGAN TO STALL AND JERK WITHOUT WARNING. THE CONTACT MADE MULTIPLE ATTEMPTS TO REACH THE DEALER WHERE THE VEHICLE WAS SERVICED AND THE MANUFACTURER; HOWEVER, HER CALLS WERE NOT RETURNED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,300.
Electrical system, Aug 27, 2019
MY VEHICLE WAS TAKEN TO A JEEP DEALER TO TAKE CARE OF TWO OTHER RECALL ISSUES. I PARKED IT AT THE DEALERSHIP THE EVENING BEFORE THE SERVICE WAS TO BE DONE. OTHER THAN THE TWO RECALLS NOTHING WAS WRONG WITH MY VEHICLE. THE NEXT DAY THE DEALERSHIP CALLED TO TELL ME THAT THE RECALLS WERE DONE BUT WHEN THEY DROVE IT IN TO BE REPAIRED, THE 'SERVICE SHIFTER' LIGHT WAS ON. IT WAS NOT THE EVENING BEFORE. OUT OF NO WHERE THIS LIGHT CAME ON AND NOW IT WILL NOT GO OUT AND I HAVE NO LIGHTS INDICATING IF I AM IN PARK, REVERSE, NEUTRAL OR DRIVE OR (+\-). THE VEHICLE WAS STATIONARY WHEN THIS OCCURRED. I ALSO CAN NOT VIEW THE EXACT SPEED I AM TRAVELING AT, OR ANY OF THE COMPUTER OPTIONS THAT WERE AVAILABLE ON THE VEHICLE, THAT AREA JUST READS 'SERVICE SHIFTER.'
Power train, Aug 27, 2019
THE MIL HAS BEEN ON AND OFF, THE SERVICE 4 WHEEL DRIVE WARNING ILLUMINATES, THE PARKING BRAKE WARNING ILLUMINATES, THE TRANSMISSION FEELS LIKE IT IS SHIFTING INTO NEUTRAL AND THERE IS A MAJOR LOSS OF POWER. THE DEALER INFORMED ME THAT OUR 2014 JEEP CHEROKEE NEEDS A NEW TRANSMISSION ASSEMBLY AND DTCM MODULE.
Power train, Vehicle speed control, Aug 26, 2019
I HAVE A 2014 JEEP CHEROKEE WITH 71K MILES. FOR MORE THAN 6 MONTHS I HAVE NOTICED THAT THE CAR TAKES A LOT OF EFFORT TO SPEED, AND WHEN IT DOES THE RPM IS SO HIGH AND IT FEELS THAT THE ENGINE IS GOING TO BURN OUT. IT IS LIKE THE GEARS ARE STUCKED. I TOOK IT TO THE DEALER AND THEY SAID THAT EVERYTHING WAS GOOD, EXCEPT MY ENGINE MOUNTS. I CHANGED THAT; HOWEVER, THE PROBLEMS CONTINUES. 5 DAYS AGO I HAD THE SERVICE SHIFTER MESSAGE COME UP ON MY SCREEN. IT HIGHLIGHTED ALL MY GEARS LIGHTS RED AND THE SCREEN WAS LOCKED TO SERVICE SHIFTER. THEY SAID THAT EVERYTHING WAS FINE, BUT OBVIOUSLY THE CAR HAVE SOME ISSUES WITH THE TRANSMISSION.