2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints
2,647 reports, newest first.
Power train, Oct 2, 2019
I HAVE A 2014 JEEP CHEROKEE WITH 54,105 MILES. FIVE TIMES OVER THE LAST MONTH WHILE DRIVING, ALL THE GEAR SHIFT LIFTS TURN RED AND A MESSAGE COMES UP THAT SAYS SERVICE SHIFTER. WHEN I PARK THE CAR, SHUT IT OFF AND RESTART, THE MESSAGE IS GONE AND THE LIGHTS ARE NO LONGER RED. I HAVE RED MANY, MANY MESSAGES OF PEOPLE WITH IDENTICAL ISSUES. PLEASE LOOK INTO THIS PROBLEM.
Power train, Oct 2, 2019
A FEW MONTHS AFTER PURCHASING MY NEW JEEP CHEROKEE 2014, IT LOCKED UP. A HUGE BOOM SOUND WAS MADE EACH TIME I WENT TO SHIFT GEARS. THE DEALER SENT A TOW TRUCK TO TRANSPORT TO THE DEALER. THEY THEN RENTED ME A CAR. AFTER KEEPING MY VEHICLE FOR SEVERAL WEEKS THE PART CAME IN AND A REPAIR WAS MADE WHICH "FIXED" THE VEHICLE FOR A WHILE. THEN A FEW MONTHS LATER IT LOCKED UP AGAIN, ANOTHER REPAIR AND IT TOOK WEEKS AND A RENTAL CAR. THEN AFTER A THIRD VISIT A NEW TRANSMISSION WAS INSTALLED. THE CAR HAS BEEN ALRIGHT UNTIL THIS WEEK, SUNDAY, SEPT. 29, 2019, WHEN THE EXACT SAME THING HAPPENED AGAIN. I HAVE 80,000 MILES ON IT AND ONLY 60 ON THIS TRANSMISSION.I WAS NOT GIVEN A RENTAL CAR THIS TIME. THEY ONCE AGAIN DID THE VALVE BODY REPLACEMENT, ETC. SO NOW I AM WONDERING HOW LONG BEFORE THE TRANSMISSION COMPLETELY GOES OUT? I WAS CHARGED $444.00 FOR THIS REPAIR AND FEEL IT SHOULD HAVE BEEN COVERED UNDER THE POWERTRAIN WARRANTY? PLEASE EXPLAIN WHY IT WASN'T. I'VE ENJOYED MY VEHICLE WHEN IT HAS BEEN IN GOOD WORKING ORDER, HOWEVER I FEEL YOUR COMPANY SHOULD MAKE GOOD ON THEIR WARRANTY AND PRODUCT. YOU SHOULD HAVE COPIES OF ALL OF MY WORK PERFORMED AS IT WAS ALL DONE AT YOUR JEEP DEALERSHIP.I HAVE PAPER COPIES OF MY RECORDS, HOWEVER SOME TIMES WHEN I TOOK IT IN AFTER PURCHASE. I WASN'T ALWAYS GIVEN PROOF OF IT BEING SEEN. SHOULDN'T THIS QUALIFY FOR A LEMON?
Power train, Oct 1, 2019
WHILE TRAVELING AT APPROXIMATELY 45MPH, MY DASH GAVE ME A MESSAGE "SERVICE SHIFTER". THIS HAD NEVER OCCURRED IN OVER 81K MILES. 100 MILES AFTER RECALL V69 WAS FIXED, I GOT MESSAGE TWICE. IT DOES NOT LEAVE AN ERROR CODE IN THE COMPUTER. IF YOU TURN OFF THE VEHICLE AND RESTART IT GOES AWAY.
Power train, Oct 1, 2019
THE PAST FOUR YEARS I HAVE EXPERIENCED MULTIPLE ISSUES AND SAFETY CONCERNS WITH THIS VEHICLE. THE VEHICLE UNEXPECTEDLY SHIFTS INTO NEUTRAL, LURCHES FORWARD AND EVEN STALLS OUT. MULTIPLE TIMES I HAVE BEEN UNABLE TO RESTART THE CAR.THIS HAS HAPPENED ON HIGHWAYS, BACK ROADS RESIDENTIAL STREETS. IT IS VEY UNPREDICTABLE. THE STEERING WHEEL LOCKS UP. I HAVE HAD IT TOWED TO THE DEALERSHIP AND HAVE BROUGHT IT IN MULTIPLE TIMES. I ALWAYS GET THE SAME RESPONSE. "WE CAN NOT DUPLICATE YOUR CONCERNS.'NOW ALL OF A SUDDEN THERE IS AN ACTUAL RECALL FOR THE COMPLAINTS I HAVE BEEN REPORTING FOR YEARS. I HAVE HAD TWO CASES WITH CHRYSLER JEEP, HOWEVER THEY DO NOT SEEM TO UNDERSTAND THAT FOUR YEARS OF DEALING WITH AN UNSAFE CAR IS A COMPLETE JOKE. THE CAR IS IN THE SHOP AGAIN. I DO NOT HAVE ANY CONFIDENCE THAT THIS ISSUE WILL BE RESOLVED.
Steering, Other or unspecified, Engine, Sep 30, 2019
ENGINE SEEMS TO BUDGE THE CAR ALONG WITH A POPPING NOISE WHEN THE GEAR SHIFTS. ICONS APPEAR ON MY DASH, GEAR BLINKS ON DASHBOARD AND GEAR SHIFTER, STIFF STEERING WHEEL, HARD TIME STARTING UP AND AFTER THE CAR IS TURNED ON THE ENGINE SOMETIMES CUTS OFF.
Power train, Sep 29, 2019
ABOUT A MONTH AGO I NOTICED THAT WHEN I STARTED MY VEHICLE ALL THE LIGHTS LIT UP RED ON MY GEAR DISPLAY ON THE COUNSEL. I TOOK MY VEHICLE IN FOR AN OIL CHANGE AND WAS TOLD THERE WAS A RECALL THAT NEEDED PERFORMED THAT HAD TO DEAL WITH THE COMPUTER UPDATE FOR THE SHIFTER. THE RECALL WAS PERFORMED ON SEPT. 20. SINCE THIS TIME MY DASHBOARD MENU HAS LOCKED ITSELF ON ' SERVICE SHIFTER' IN ADDITION TO ALL GEARS LIGHTING UP RED, 3 TIMES. ONCE WHILE I WAS DRIVING DOWN THE INTERSTATE AT 75 MILES AN HOUR. FORCING ME TO PULL OVER TURN OFF THE IGNITION AND RESTART THE VEHICLE TO FREE MY DASH SO I CAN EVEN SEE MY SPEEDOMETER. THE OTHER TWO TIMES OCCURRED WHEN STARTING MY VEHICLE AND PUTTING IT IN REVERSE.
Power train, Sep 28, 2019
I HAVE TAKEN MY JEEP IN NUMEROUS TIMES FOR THE TRANSMISSION IT JUMPS DOESN'T GO INTO GEAR .ALL I HERE IT'S FINE! I AM THE ORIGINAL OWNER I HAVE TAKEN IT IN FOR EVERY RECALL AND IT STILL ISN'T RIGHT I HAVE A FILE ON MY JEEP
Power train, Electrical system, Engine, Sep 28, 2019
BOUGHT THE CAR ABOUT 6 MONTHS AGO STARTED HAVING ISSUES WITH TRANSMISSION SHIFTING AND TOOK IT IN AND THEY TOLD ME ALL IT NEEDED WAS A SOFTWARE UPDATE AND STILL TO THIS DAY I HAVE EVEN MORE ISSUES CAR DON'T START AT TIME AND THEN WHEN IT DOES CHECK ENGINE LIGHT TURNS ON AND WHEN I TRY TO PUT IT ON DRIVE I BIG A BIG CLUB I NOISE AND YOU CAN REALLY FEEL THE CAR SHAKE FROM THE SHIFT AND AND SAYS SERVICE TRANSMISSION AND THEN ALL OF A SUDDEN ALL THE SERVICE LIGHT COME OF BY FAR THE WORSE CAR I HAVE EVER BOUGHT!! AND TELL THIS DAY I STILL HAVE THOSE ISSUES
Electrical system, Service brakes, Sep 28, 2019
EMERGENCY PARKING BRAKE (EPB) WILL NOT RELEASE. ENOUGH COMPLAINTS THAT JEEP ISSUED A TSB ON IT. ALTHOUGH IT HAPPENED TO US WHEN VEHICLE WAS PARKED, IT COULD HAVE BEEN APPLIED WHEN VEHICLE WAS MOVING. NOTICED AFTER WE WENT TO MOVE VEHICLE AFTER PARKED. DISPLAY SHOWS "SERVICE EMERGENCY BRAKE". LOTS OF OTHER COMPLAINTS ON SAME ISSUE IN YOUR DATABASE AND IN JEEP USER GROUPS. . PLEASE DO THE RIGHT THING AND GET A RECALL ISSUED, CAR TOWED ON A FLAT BED TO DAYTONA JEEP. LEFT SKID MARKS LEFT IN PARKING LOT AT EMBRY RIDDLE UNIVERSITY. - REAR WHEELS LOCKED AND WOULD NOT BUDGE ONE INCH. BAD TSB MENTIONS WATER INFILTRATION AROUND EPB MODULE NEAR REAR TIRE IN REAR HATCH AREA. COMPLAINT ALSO FILED WITH JEEP. CASE 64649523. NOT SAFE AND EXPENSIVE TO REPAIR IF NO RECALL. SERIOUS ISSUE.
Power train, Fuel/propulsion system, Sep 27, 2019
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT EXPERIENCED GREAT DIFFICULTY WHILE PUMPING FUEL INTO THE VEHICLE. THE CONTACT ATTEMPTED SEVERAL DIFFERENT METHODS TO REMEDY THE FAILURE, BUT NONE OF THEM WORKED. THE CONTACT TOOK THE VEHICLE TO DCH CHRYSLER DODGE JEEP RAM FIAT OF TEMECULA (26845 YNEZ RD, TEMECULA, CA 92591, (951) 225-4541) AND WAS INFORMED THAT THERE WAS NO REMEDY. NO FURTHER ASSISTANCE WAS OFFERED. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT SENSED A STRONG FUEL ODOR EMITTING FROM THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: [XXX]. THE MANUFACTURER REFERRED THE CONTACT TO NHTSA TO FILE A VEHICLE SAFETY COMPLAINT. THE VEHICLE WAS NOT REPAIRED. FAILURE TRANSMISSION & GAS TANK AND FILL MECHANISM. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. *JS *TP PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Power train, Sep 26, 2019
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 35 MPH, ALL THE GEAR SHIFTIER INDICATORS AND THE SERVICE SHIFTER WARNING MESSAGE ILLUMINATED. THE CONTACT WAS ABLE TO PARK ON THE SIDE OF THE ROAD AND, AFTER TURNING THE IGNITION OFF AND ON, THE VEHICLE RESUMED NORMAL OPERATION. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED IN AUGUST OF 2019 PER NHTSA CAMPAIGN NUMBER: 19V447000 (POWER TRAIN). THE CONTACT CALLED REEDMAN TOLL CHRYSLER JEEP DODGE RAM OF LANGHORNE (LOCATED AT 140 OLD YORK RD, JENKINTOWN, PA 19046, (215) 690-3770) WHERE IT WAS DIAGNOSED THAT THE SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIFED. THE FAILURE MILEAGE WAS 62,700.
Power train, Sep 24, 2019
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHIFTED FROM FIRST INTO THIRD GEAR WITHOUT WARNING. THE CONTACT HEARD AN ABNORMAL POPPING NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN SEVERAL TIMES TO TRI-CITIES CHRYSLER DODGE JEEP (RAM 869 E STONE DR, KINGSPORT, TN 37660, (423) 799-3403) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 71,000.
Electrical system, Sep 24, 2019
HAD DEALER PERFORM CHRYSLER RECALL V69 REPROGRAM TRANSMISSION CONTROL MODULE ON 9/19/19. WENT TO START VEHICLE NEXT MORNING FOR WORK AND THE SHIFTER LIGHTS ARE ALL LIT AND DASH SHOWS SERVICE SHIFTER. DEALER SERVICE IS ADAMANT THAT THE TWO ARE UNRELATED. DROPPED OFF ON MONDAY MORNING, WITH NO CALL UNTIL 30 MIN BEFORE SERVICE CLOSES. HAD TO RETURN CALL NEXT DAY TO FIND OUT THE PART NEEDS TO BE ORDERED AND MAY TAKE 3-4 DAYS. EXTENDED WARRANTY WILL NOT COVER. DEALER IS CHARGING ME FULL PRICE ON PARTS AND LABOR. THIS IS MY THIRD QUESTIONABLE REPAIR ON THIS VEHICLE UNDER 80,000 MILES.
Exterior lighting, Sep 24, 2019
I HAVE A 2014 JEEP CHEROKEE LATIUDE...THERE SEEMS TO BE A PROBLEM WITH HAVING ENOUGH LIGHT TO SEE WHILE DRIVING AT NIGHT. I BOUGHT MY JEEP NEW AND NOTICED THE PROBLEM EARLY ON...BUT NOT HAVING 20/20 VISION...I THOUGHT IT WAS JUST ME UNTIL TALKING WITH OTHER JEEP OWNERS. SO I AVOID DRIVING AT NIGHT AS MUCH AS POSSIBLE...AS NOT TO PUT MYSELF OR ANYONE IN HARM'S WAY!!
Power train, Sep 23, 2019
I PURCHASED THIS VEHICLE USED IN THE SUMMER OF 2018. AT THE TIME I NOTICED THAT IT SEEMED TO SHIFT RATHER HARD BUT DIDN'T THINK MUCH OF IT. OVER THE LAST YEAR THE SHIFTING HAS GOTTEN WORSE. IT EITHER SHIFTS LATE WHILE THE ENGINE IS WINDING UP CAUSING A RATHER LARGE JUMP DEPENDING ON THE SPEED. OR IT DOESN'T SHIFT OUT OF GEAR AT ALL CAUSING ME TO SLOW DOWN ON HIGHWAYS AND THEN ACCELERATE AGAIN. IN THE LAST FEW WEEKS IT HAS ALSO STARTED STALLING AT RANDOM TIMES. SOMETIMES IT WILL STALL WHEN SHIFTING FROM REVERSE TO DRIVE. THIS MORNING IT STALLED WHILE I WAS MAINTAINING A SPEED AROUND 30MPH ON A SIDE STREET. I WAS STUCK IN THE MIDDLE OF THE ROAD UNTIL I WAS ABLE TO START THE ENGINE AGAIN. EVEN THOUGH THE CAR WAS IN PARK IT WOULDN'T START BECAUSE THE COMPUTER STILL THOUGHT IT WAS IN DRIVE. ISSUES ARE BECOMING MORE FREQUENT IN LESS THAN SAFE SITUATIONS. THESE ALL SEEM TO DATE BACK TO THE RELEASE OF THE VEHICLE. EITHER THE SOFTWARE WASN'T UPDATED BEFORE I PURCHASED THE VEHICLE OR THE SOFTWARE UPDATE ISN'T A PERMANENT FIX. EITHER WAY IT'S JUST A MATTER OF TIME BEFORE THIS CAUSES AN ACCIDENT.
Electrical system, Service brakes, Sep 23, 2019
EMERGENCY PARKING BRAKE (EPB) LOCKS UP. CAN NOT RELEASE. JEEP TSB MENTIONS WATER INFILTRATION AROUND EPB MODULE BY SPARE TIRE CAUSES THIS ISSUE. THIS COULD HAVE HAPPENED WHEN DRIVING (IT DID NOT). CANT RELEASE BRAKE. CANT MOVE CAR. BRAKE IS ELECTRIC AND RELEASES UPON GEAR SHIFT MOVEMENT TSB REPORTED THAT CONNECTOR AND MODULE GETS CORRODED FROM WATER THAT ENTERS FROM A BAD SEAL. THE SHORTED OUT MODULE / CONNECTOR COULD HAVE CAUSE BRAKE LOCKUP AT HIGH MPH
Power train, Sep 23, 2019
VEHICLE STALLS WHEN PROCEEDING FORWARD FROM A COMPLETE STOP. VEHICLE WILL MOVE FORWARD A FEW FEET, DISENGAGES FOR SEVERAL SECONDS, AND WILL FINALLY REENGAGE. THIS ISSUE HAPPENS RANDOMLY WITH THE 2014 TRANSMISSION AND HAS PUT ME IN DANGER SEVERAL TIMES. THIS TRANSMISSION ALSO SHIFTS RANDOMLY AND IN A HARD FASHION. ON MULTIPLE OCCASIONS I THOUGHT I HAD BEEN REAR-ENDED. I'VE COMPLAINED TO THE DEALER SEVERAL TIMES AND THEY ACT LIKE THEY HAVEN'T HEARD ANYTHING BAD ABOUT THE 2014-2015 TRANSMISSIONS.
Fuel/propulsion system, Sep 23, 2019
AFTER FUELING THE VEHICLE, IF I COME TO A COMPLETE STOP SOMETIMES THE VEHICLE WILL STALL. ALL THE WARNING LIGHTS ON THE DASH FLASH THEN THE CAR DIES. I'VE TAKEN IT TO A DEALERSHIP MULTIPLE TIMES. SOUNDS LIKE IT COULD BE THE CARBON FILTER OR SENSOR OR SOMETHING.
Power train, Sep 23, 2019
WHEN COMING TO A STOP AND THE LIGHT TURNS GREEN BEFORE MAKING A COMPLETE STOP, I GIVE THE CAR GAS AND IT JERKS. I'VE HAD THE TRANSMISSION RECALL DONE AND IT DID SEEMS TO GET BETTER FOR A FEW WEEKS BUT NOW ITS DOING IT AGAIN
Power train, Sep 21, 2019
VEHICLE FREQUENTLY SEEMS TO SHIFT INTO NEUTRAL, IT WILL THEN ENGAGE AND LURCH FORWARD. RECENT RECALL WORK DID NOT MAKE ANY IMPROVEMENTS TO THE ISSUE.
Fuel/propulsion system, Sep 21, 2019
FILLED TANK WITH FUEL. DROVE ABOUT 1/4 MILE AND STOPPED AT LIGHT TO TURN ONTO HIGHWAY, CAR STALLED AND DASH READS "SHIFT TO P THEN DESIRED GEAR", PICTURE ATTACHED, THEN DROVE ABOUT 6 MILES. HAD TO STOP AND AT LIGHT CAR STALLED AND DASH READ SAME AS ABOVE..THIS HAPPENED WHEN I STOPPED AT WORK AND WHEN I WAS DRIVING TO DEALER HAPPENED BOTH TIMES I NEEDED TO STOP AND SAME WHEN I PULLED UNDER THE SERVICE AREA AT THE DEALER..DEALER SAID THERE WAS AN ISSUE WITH FUEL SYSTEM..THE PROBLEM IS THE VAPOR/LIQUID SEPARATOR VALVE LOCATED AT THE TOP OF THE FUEL TANK. THE VALVE IS DESIGNED TO PREVENT LIQUID FUEL FROM ENTERING THE CHARCOAL CANISTER/EMISSIONS SYSTEM. WHEN THE VALVE FAILS, LIQUID GAS CAN ENTER THE LINE AND FILL THE CHARCOAL CANISTER. AFTER REFUELING THE PCM ON THE VEHICLE DETECTS A CHANGE IN FUEL LEVEL. THEN, WHEN THE ENGINE MEETS CERTAIN TEMPERATURE AND DRIVING CRITERIA, THE PCM ISSUES A PURGE COMMAND TO THE CHARCOAL CANISTER TO REMOVE THE STORED GAS VAPORS. IT'S AT THAT POINT THAT ALL THE LIQUID GAS IN THE LINE GETS SUCKED INTO THE CHARCOAL CANISTER. THE PCM EXPECTS TO SEE GAS VAPORS ENTERING THE INTAKE MANIFOLD AND IT IS PREPARED TO ADJUST AIR/FUEL MIXTURES TO COMPENSATE. HOWEVER, IT IS NOT PREPARED TO SEE LIQUID GAS COMING INTO THE INTAKE. THAT'S WHAT CAUSES THE ENGINE TO STALL. THIS SEEMS TO BE A COMMON PROBLEM, SHOULD BE A RECALL IN MY OPINION. I CAN EITHER PAY $1,700 FOR A NEW SYSTEM... AND IS THE NEW FUEL PUMP REDESIGNED? OR JUST NOT FILL UP THE TANK COMPLETELY. WHICH I HAVE READ WILL HELP THE ISSUE.*DT*JB
Exterior lighting, Sep 21, 2019
I HAVE HAD MY JEEP FOR 2 WEEKS. WHEN DRIVING AT NIGHT I CANNOT SEE 20-30 FEET IN FRONT OF ME AND THERE IS NOT MUCH DIFFERENCE BETWEEN DIM AND BRIGHT. THIS IS VERY DANGEROUS SO I REPLACED THE BULBS WITH SYLVANIA SILVERSTAR HALOGEN ZXE. THE BULBS ARE BRIGHTER BUT DID NOT CORRECT THE DISTANCE VISIBILITY. TOO DANGEROUS TO DRIVE AFTER DARK ESPECIALLY WITH ON COMING TRAFFIC.
Power train, Sep 20, 2019
'TAKATA REVEL': TRANSMISSION DOESN'T SHIFT WHEN IT IS SUPPOSE TOO. THE ENGINE REVS REALLY HIGH AND THE TRANSMISSION GETS 'STUCK' IN BETWEEN 3 RPMS.
Electrical system, Sep 20, 2019
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE THE VEHICLE WAS PARKED, THE INSTRUMENT CLUSTER WENT BLANK. THE VEHICLE WAS TAKEN TO SAN MARCOS CHRYSLER DODGE JEEP RAM (2990 INTERSTATE 35 FRONTAGE RD, SAN MARCOS, TX 78666, (512) 831-7625) WHERE IT WAS DIAGNOSED THAT AN INSTRUMENT PANEL REPLACEMENT WAS NEEDED. THE VEHICLE WAS NOT REPAIRED BECAUSE THE PARTS WERE ON BACKORDER. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 63266910. THE FAILURE MILEAGE WAS 63,000. THE VIN WAS NOT AVAILABLE. *BF*JB
Power train, Sep 20, 2019
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE SERVICE INDICATOR ILLUMINATED WHEN SWITCHING THE SHIFTER INTO PARK, DRIVE, AND REVERSE. AFTER TURNING THE VEHICLE OFF AND RESTARTING THE ENGINE, THE SERVICE INDICATOR WAS ILLUMINATED AGAIN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000. THE VIN WAS INVALID.