2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints
2,647 reports, newest first.
Steering, Electronic stability control (ESC), Jun 7, 2019
ALMOST DIED LAST WEEK!! WE PURCHASED THE JEEP CHEROKEE TRAILHAWK NEW IN 2014 WITH THE FULL INTENT OF TOWING IT 4 WHEELS DOWN BEHIND OUR MOTOR HOME. THE OWNERS MANUAL FOR TOWING IS VERY CLEAR AND WE HAVE BEEN FOLLOWING THE INSTRUCTIONS AS PROVIDED AND AS INSTRUCTED BY THE JEEP DEALERSHIP. LAST THURSDAY NIGHT (MAY 30TH 2019) ON HWY 24 IN KENTUCKY WE HIT A ROUGH PATCH OF ROAD AND THE JEEP WENT INTO A DEATH WOBBLE THAT BROUGHT THE ENTIRE RV COACH FROM 65 MPH TO A DEAD STOP IN THE MIDDLE OF THE HIGHWAY IN THE DARK OF NIGHT IN HEAVY TRAFFIC!!! BY GOD'S GRACE ONLY ARE WE NOT DEAD!! NO DRIVER EXPECTS AN RV TO BE PARKED ON THE HIGHWAY (EMERGENCY FLASHERS OR NOT). WE HAVE BEEN SCARED BEFORE WITH THIS AT A LOWER SPEED OF 30 TO 40 MPH, BUT NEVER AT FULL HIGHWAY SPEED! WE ARE TERRIFIED TO TOW THIS VEHICLE EVEN THOUGHT THE VEHICLE WAS CLEARLY SOLD AS TOW-ABLE. AFTER RESEARCHING ON THE INTERNET ABOUT THIS, I FIND OUT IT IS A KNOWN ISSUE WITH JEEP 2014 / 2015 MODELS AND THAT A ELECTRICAL WIRING HARNESS IS NOW REQUIRED TO TOW THE VEHICLE SAFELY - HOWEVER - JEEP WANTS TO CHARGE YOU FOR THIS PART AND INSTALL!!! THIS IS PURE EVIL ON JEEPS PART. THEY KNOW OF THE ISSUE AND ARE PUSHING THE REPAIR OFF ON THE OWNER, WHEN THE VEHICLE WAS CLEARLY ADVERTISED AND SOLD AS TOW-ABLE WITH NO NEED FOR ANY ADAPTATIONS. IT IS A MIRACLE THAT NO ONE HAS BEEN KILLED DUE TO THEIR NEGLIGENCE IN GETTING THESE VEHICLES REPAIRED. I HAVE NOT BEEN NOTIFIED BY JEEP THAT MY LIFE IS IN DANGER. THEY HAVE MADE NO EFFORT IN RECTIFYING THIS DEADLY SITUATION OR EVEN LETTING ME KNOW ABOUT A POTENTIAL SOLUTION. I HAVE TRIED TO FIX THE WOBBLE INDEPENDENTLY BY CHANGING TIRES, BALANCING ETC, ONLY TO LEARN THROUGH GOOGLE THAT THE JEEP IS FAULTY IN AND OF ITSELF, THAT THE STEERING IS NOT POWERED CORRECTLY TO KEEP THE JEEP FROM GOING INTO A DEATH WOBBLE. THIS SHOULD BE A RECALL AND NOT THE BURDEN OF THE OWNER.
Power train, Jun 7, 2019
NEAR DEATH EXPERIENCE TOO MANY TIMES. HAVE REPORTED THIS TO THE DEALERSHIPS AND TO JEEP HEADQUARTERS. IT IS A KNOWN ISSUE WITH JEEP AND THEY FAIL TO DO ANYTHING ABOUT IT. IF YOU TRY TO ACCELERATE FROM A INCOMPLETE STOP (SUCH AS SLOWING DOWN ON A RAMP AND THEN SPEEDING UP) THE CAR DOES NOT SHIFT INTO GEAR AND YOU ARE LEFT SITTING IN THE MIDDLE OF DANGEROUS TRAFFIC. EVENTUALLY IT WILL SHIFT AND BUCK AND THROW THE CAR INTO HIGH SPEED AS THE TRANSMISSION TRIES TO CATCH UP TO THE FUEL THAT WAS DUMPED INTO THE ENGINE AS A RESULT OF THE CAR NOT CHANGING GEARS AND GOING FORWARD WHEN THE GAS WAS FIRST APPLIED. HAVE NARROWLY AVOIDED BEING BLIND SIDED IN INTERSECTIONS ALMOST DAILY!!! SO SICK OF JEEP NOT FIXING IT, AND KNOWING ABOUT THE ISSUE FOR YEARS AND YEARS AND YEARS. IT IS A DEATH MACHINE JUST WAITING FOR THE NEXT KILL. YOU CAN SEE ALL THE COMPLAINTS ON THIS YEAR (2014) AND (2015) WITH THIS CAR. I HAVE HAD INTO THE SHOP REPEATEDLY SINCE PURCHASING THIS VEHICLE NEW AND STILL NO RESOLUTION FROM JEEP. THEY DON'T CARE IF YOU DIE IN THE CAR, EVEN THOUGH THEY KNOW THE CAR WILL NOT SHIFT INTO GEAR WHEN TRYING TO ACCELERATE FROM A STOP OR A SLOW ROLL. THIS REPORT WANTS TO KNOW WHEN THIS HAPPENED. IT HAPPENS EVERY SINGLE DAY SINCE THE DAY WE BOUGHT THE CAR. I WOULD HAVE REPORTED IT DAILY IF I HAD KNOWN THIS FORM EXISTED BEFORE TODAY.
Other or unspecified, Jun 5, 2019
MY OIL SENSOR MALFUNCTIONED AND LIGHT STAYED ON RESULTING IN OIL AROUND IT AND IT HAVING TO BE CHANGED OUT. . WHICH SHOULDN'T HAVE HAPPENED??
Power train, Jun 3, 2019
I FIRST BOUGHT THIS CAR LAST YEAR LATE JUNE, FIRST CAR EVER. MY FIRST CONCERN WITH IT WAS THAT THE BREAKS WERE A BIT OFF EVERY TIME I TRIED TO BREAK IT WOULD ACCELERATE A LITTLE BIT THEN IT WOULD STOP. THEN I TOOK IT TO SERVICE AND THEY TOLD ME SOMETHING WAS WRONG WITH THE TRANSMISSION SO I HAD TO TAKE IT TO AN ACTUAL JEEP STORE TO GET IT SERVICE I DIDN'T TAKE IT RIGHT AWAY CAUSE I WAS BUSY BUT THEN ONE DAY AFTER GETTING GAS MY CAR STARTED ACTING WEIRD AND IT TURNED OFF ON ME WHILE STILL BEING AT THE GAS STATION SO WHEN I TURNED IT OFF AND TRIED TO TURN IT BACK ON IT WAS KICKING A LOT AND IT WOULDN'T LET ME MOVE IT UNLESS I PUT IT ON 'PARK'. EVERY TIME I HAD TO STOP AT A LIGHT IT TOLD ME TO PUT IN ON PARK AND PUT IT BACK ON DRIVE ONCE I WAS READY. I TOOK IT IN RIGHT AWAY THEY SAID THEY 'FIXED' IT AND SAID IT SHOULD BE OKAY AND IF IT WASN'T MY CAR MIGHT BE A 'LEMON' CAR. SO THAT WAS ABOUT 2 MONTHS AGO AND THERE WOULD BE SOME TIMES THAT THE I THINK ENGINE WOULD START GOING FAST OR IT SOUNDED LIKE MY CAR WAS MOVIE WHEN IT WAS ACTUALLY JUST PARKED. BUT THIS SATURDAY AFTER GETTING GAS I WAS HEADING TOWARDS THE FREEWAY AND MY CAR JUST TURNED OFF ON ME NOT ONCE BUT TWICE THE FIRST TIME I WAS AT THE SHOPPING CENTER SO CARS WERE GOING SLOW AND I HAD ENOUGH POWER TO MOVE IT TO THE SIDE BUT THEN I TURNED IT BACK ON AND TOOK IT HOME AND BEFORE I COULD PARK IT TURNED OFF ON ME OKAY GOOD THINGS IT DIDN'T HAPPEN ON THE FREEWAY OR A STREET THAT WAS BUSY. SO I TOOK IT BACK TO THE DEALERSHIP TODAY AND TOLD THEM MY PROBLEM AND THE TOLD ME TO TAKE IT BACK TO JEEP TO GET IT SERVICED AGAIN BUT I DON'T WANT TO SPEND 250$ AGAIN ON SOMETHING THEY WON'T BE ABLE TO FIX AND I NEED A CAR BUT I'M SCARED TO DRIVE THIS ONE NOW AFTER ALL THESE ACCIDENTS. I AM GOING TO TAKE IT IN AGAIN BUT I COULDN'T DO IT CAUSE I NEEDED A RENTAL CAR.
Electrical system, Exterior lighting, Other or unspecified, Jun 3, 2019
WHILE DRIVING MY GEAR SHIFT SUDDENLY HAS ALL LIGHTS ENGAGED (PARK, DRIVE, REVERSE, AND NEUTRAL) SIMULTANEOUSLY. HAS OCCURRED MULTIPLE TIMES ON BOTH CITY STREETS AND HIGHWAYS AND ONLY RESOLVES BY TURNING ENGINE OFF AND BACK ON. UNKNOWN CAUSE.
Power train, Jun 3, 2019
WE HAVE HAD THIS JEEP FOR 2 1/2 YEARS. HAVE HAD TRANSMISSION ISSUES FROM DAY 1 WITH HEAVY SHIFTING, LUNGING IN PARK AND TRANSITIONS FROM REVERSE TO DRIVE. IT ALSO HEAVY SHIFTS WHEN GOING ON A SIGNIFICANT DOWNHILL GRADE. INITIAL DEALER TOLD US IT WAS A SOFTWARE ISSUE. UPDATED SOFTWARE DID NOT FIX SECOND DEALER TOLD US A RING WAS INSTALLED INCORRECTLY. DID NOT FIX PROBLEM. SECOND DEALER TOLD US NEED A NEW TRANSMISSION. DID NOT FIX PROBLEM. THIRD DEALER TOLD US IT WAS NOT BAD ENOUGH TO REQUIRE REPAIR. BACK TO SECOND DEALER. WHO REPLACED TRANSMISSION PAN. DID NOT FIX PROBLEM. BACK TO SECOND DEALER: WAITING TO REPLACE TRANSMISSION FOR THE SECOND TIME. THE VEHICLE IS UNSAFE. IT LUNGES AT RANDOM TIMES. IT DOES NOT MOVE SMOOTHLY BETWEEN GEARS. DEALERS HAVE SAID THAT THERE WERE MAJOR ISSUES WITH THE 2014 TRANSMISSION. NOW WE HAVE VEHICLE THAT WE FEEL IS UNSAFE, HAS DEVALUED AND I HAVE SPENT COUNTLESS HOURS TAKING FOR "WARRANTIED" REPAIRS THAT DO NOT FIX THE PROBLEM.
Power train, May 30, 2019
STARTED CAR AND WAS IN DRIVING MODE ON A SIDE/BACK STREET IN A RESIDENTIAL AREA, WHEN BEEPING AND CHECK ENGINE LIGHT APPEARED, AND MESSAGE SERVICE TRANSMISSION APPEARED. CAR WOULD NOT ACCELERATE WHEN FOOT ON GAS PEDAL, AND I COASTED DOWN HILL ON SIDE STREET, UNTIL I COULD PULL OVER AND STOP CAR. WHEN I RE ENTERED VEHICLE, CHECK ENGINE LIGHT AND MESSAGE WERE STILL SHOWING, BUT VEHICLE DROVE PROPERLY.
Other or unspecified, May 29, 2019
WHILE DRIVING ALL LIGHTS LIT UP ON GEAR SHIFTER. PULLED OVER AND SHUT OFF THEN RESTARTED AND LIGHTS WENT OFF. I HAD THE SHIFTER REPLACED LAST YEAR
Electrical system, Engine, May 28, 2019
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE SHUT DOWN AND THE SERVICE TRANSMISSION, CHECK ENGINE, AND PARK BRAKE INDICATORS ILLUMINATED. THE VEHICLE WAS TURNED OF AND RESTARTED AFTER A FEW MINUTES, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO BROWN FORD (888-799-6294, LOCATED AT 483 NY-112, PATCHOGUE, NY 11772) WHERE THE TECHNICIAN REPROGRAMMED THE SOFTWARE. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 14,786.
Engine, May 28, 2019
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT TOOK THE VEHICLE TO CHRYSLER WORLD (2612 COUNTY ROAD EE, ABRAMS, WI 54101) WHERE IT WAS DIAGNOSED THAT THE OIL COOLER HOUSING FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Electrical system, Service brakes, May 24, 2019
LEAVING MY DRIVEWAY THE E-BRAKE ACTIVATED AND I COULD NOT DEACTIVATE THE UNIT. CALLED AAA TO HAVE THE JEEP TOWED TO CONTEMPORARY AUTOMOTIVE. THE TOW TRUCK DRIVER HAD A DIFFICULT TIME PUTTING THE JEEP ON THE RAMP TRUCK. I AM FORTUNATE I WAS NOT GOING 50MPH. THE SERVICE ADVISER SAID THE PROBLEM WITH THE E-BRAKE WAS THAT A SUNROOF DRAIN HOSE WAS KINKED AND WATER CAUSE THE E-BRAKE FAIL.
Power train, May 23, 2019
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHEN ATTEMPTING TO SHIFT INTO PARK, THE GEAR SHIFTED INTO OTHER GEARS INSTEAD OF PARK. AFTER THE GEAR FINALLY ENGAGED IN PARK, THE VEHICLE MOVED IN REVERSE. THE CONTACT HAD TO GET BACK INSIDE THE VEHICLE AND SHIFT THE VEHICLE IN PARK. IN ADDITION, THE VEHICLE MADE AN ABNORMAL CHIMING NOISE AND "PLACE IN PARK" APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO M AND L MOTORS CHRYSLER JEEP AND DODGE (406 PIEDMONT DR, LEXINGTON, NC 27295, (336) 295-1329), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CALLED AND TRANSFERRED THE CONTACT TO THE NHTSA HOTLINE. THE FAILURE MILEAGE WAS 88,000.
Power train, May 22, 2019
WHILE MOVING THE CAR SUDDENLY ACTS AS IF IN NEUTRAL EVEN THOUGH INDICATOR SHOWS IN DRIVE. THE ENGINE RUNS BUT THE CAR NO LONGER HAS POWER. CAR MUST BE STOPPED AND PLACED IN PARK BEFORE THE TRANSMISSION WILL AGAIN ENGAGE. "CHECK TRANSMISSION" ERRORS ARE DISPLAYED. THIS HAS ALWAYS HAPPENED ON CITY STREETS AT LOW SPEEDS. I WORRY ABT DRIVING ON THE HIGHWAY. THIS HAS HAPPENED THREE TIMES IN THE 25 K MILES I HAVE PUT ON THE CAR. TAKING IT BACK TO THE DEALER RESULTS IN THEM TELLING ME NOTHING IS WRONG WITH THE CAR - THE TRANSMISSION JUST LOST COMMUNICATION WITH THE AND TRANSMISSION. THEY RESET THE COMPUTER ERRORS AND THE CAR RUNS NORMALLY. MY BROTHER HAS SIMILAR PROBLEMS WITH HIS JEEP AND WAS TOLD HE NEEDED TRANSMISSION FLUID CHANGES. I DO NOT KNOW EXACT DATES THIS HAS HAPPENED BUT CAN OBTAIN FROM LOCAL DODGE DEALER. THIS USUALLY OCCURS WHEN SLOWING FOR A TURN OR STOPPING AT STOP LIGHTS OR STOP SIGNS.
Power train, May 21, 2019
TRANSMISSION JUMPING, JERKING, SLIPPING, NOT SHIFTING SMOOTHLY. IT IS BACK IN SHOP FOR THE 6TH TIME SINCE I BOUGHT IT NEW. JEEP DEALERSHIP SAYS THEY CANNOT FIX IT. IT HAS BECOME A SAFETY HAZARD. *ALSO ROLLS BACK ON HILLS OR EVEN A MODERATE INCLINE. *JS
Power train, May 18, 2019
MAY 17, 2019 NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION 1200 NEW JERSEY AVENUE SE WEST BUILDING WASHINGTON DC 20590 TO WHOM IT MAY CONCERN; I AM WRITING TO INFORM YOU OF A VERY DANGEROUS CONDITION THAT EXISTS CONCERNING MY 2014 JEEP CHEROKEE AND MANY OTHERS, SOME OF WHICH CAN BE FOUND AT THIS LINK: HTTP://WWW.CARPROBLEMZOO.COM/JEEP/CHEROKEE/2014/AUTOMATIC-TRANSMISSION-CONTROL-MODULE-PROBLEMS.PHP MY TRANSMISSION CONTROL MODULE MALFUNCTIONED ON NOV. 13, 2018. MY VEHICLE QUIT RUNNING WHILE I WAS DRIVING AT A FAIRLY SLOW SPEED AND SLIGHTLY UPHILL ABOUT A BLOCK FROM MY HOME. I MANAGED TO START IT AGAIN AND DRIVE TO MY HOME BUT IT RAN VERY BADLY AND I WASN'T SURE THAT I WOULD MAKE IT. THE WORDS: 'SERVICE TRANSMISSION' APPEARED ON THE INSTRUMENT DISPLAY. I HAD IT TOWED TO THE DEALER. THE DEALER'S REPAIR INVOICE (ATTACHED) LISTS, ' FOUND CODE P1DDD-). NEEDS TCM AND PCM UPDATE PER SB 21-025-18'. ON MAY 14, 2019, JUST 5 MONTHS AFTER THE FIRST INCIDENT THE SAME MALFUNCTION HAPPENED AGAIN. THE VEHICLE STALLED IN THE MIDDLE OF A VERY BUSY INTERSECTION. IT WAS ABLE TO BE RESTARTED AND DRIVEN WITH MUCH DIFFICULTY A FEW BLOCKS TO BE OUT OF HARMS WAY UNTIL A TOW TRUCK COULD AGAIN DELIVER IT TO THE DEALER. THIS TIME THE DEALER REPLACED THE TRANSMISSION CONTROL MODULE FOR $968.35. (REPAIR INVOICE ATTACHED). HOW LONG WILL THIS ONE LAST? WE WON'T KNOW BECAUSE WE ARE TRADING THIS VEHICLE IN. WE DO NOT TRUST IT TO DRIVE IT ANY LONGER. HOW MANY MORE ARE OUT THERE? SEE THE LINK. THIS IS A VERY DANGEROUS CONDITION. SOMEONE IS GOING TO BE KILLED OR BADLY HURT IF THEY HAVEN'T ALREADY. I URGE YOU TO DO WHAT YOU CAN TO EFFECT A RECALL OF THESE VEHICLES WITH THESE FAULTY PARTS. *JS
Power train, Electrical system, Service brakes, May 15, 2019
DECELERATING ON I-75 OFF RAMP TO CITY STREET, TURNED OFF CRUSE CONTROL, JEEP STUTTERED TO A STOP WHEN LIGHTLY PRESSING BRAKE PEDAL. ACCELERATING CAUTIOUSLY, STRUGGLED TO ACCELERATE, RMP NEEDLE REVVING HIGH, SLUGGISH ACCELERATION, JOLTED/STUTTERED TO ACCELERATE TO 35-MPH THEN ACCELERATED NORMAL. 4 MILES DOWN CITY STREET WENT TO DECELERATE SLOWLY FOR STOP LIGHT, "SERVICE ELECTRONIC BRAKE SYSTEM." MESSAGE CAME ON SCREEN, BRAKE PEDAL BECAME EXTREMELY STIFF. BRAKE PEDAL WOULD NOT PRESS DOWN AS NORMAL. HAD TO STRUGGLE JUST TO GET JEEP TO STOP AT BUSY INTERSECTION ALMOST REAR ENDED VEHICLE IN-FRONT OF ME... PLACED JEEP IN PARK, TURNED OFF & RESTARTED JEEP, AS PAST ELECTRICAL ISSUES IN 2017 HAVE HAPPENED WITH DECELERATION/ACCELERATION (IN 2017 TURNING OFF/ON JEEP HELPED(PAST IN 2017 BAD BATTERY CELL DEALERSHIP MISSED HAD TO TAKE SOMEWHERE ELSE FOR CORRECT DIAGNOSE/REPLACED BATTERY)). LIGHT TURNED GREEN TRIED TO ACCELERATE THROUGH INTERSECTION TO PARK IN PARKING LOT, JEEP BARELY ACCELERATED TO 10-15 MPH "SERVICE ELECTRONIC BRAKE SYSTEM" MESSAGE CAME BACK ON AFTER 10 MPH WAS REACHED. HAD TO JAM DOWN FOOT TO BARELY MOVE BRAKE PEDAL 2 CM TO COME TO A STOP IN THE PARKING LOT (ALMOST HIT BUILDING). WENT TO PUT DRIVER SIDE WINDOW DOWN BEFORE TURNING OFF JEEP & DRIVER SIDE WINDOW WOULDN'T GO DOWN. NOW SAFETY ISSUE MIGHT NOT BE COVERED UNDER WARRANTY /DEALERSHIP 70,774 MILEAGE. THESE SAFETY ISSUES SHOULD ALWAYS BE COVERED FOR FULL LIFE OF WARRANTY NOT JUST TO 60,000 MILES!!!!!
Electrical system, May 15, 2019
TRANSMISSION IS NOT GOING INTO GEAR. I BELIEVE THE COMPUTER IS MESSED UP L, BECAUSE THERE ARE 16 CODES COMING UP AND THE CAR WAS RUNNING FINE BEFOTE
Power train, May 10, 2019
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT AFTER THE VEHICLE WAS PARKED, THE SHIFT SELECTOR WAS PLACED IN THE PARK POSITION HOWEVER, A MESSAGE ON THE DISPLAY STATED TO SHIFT TO DESIRED GEAR. THE VEHICLE FAILED TO GO INTO PARK. THE VEHICLE WAS TAKEN TO BROOKLYN CHRYSLER JEEP DODGE RAM LOCATED AT 2286 FLATBUSH AVE, BROOKLYN, NY 11234, (718) 713-3000, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THE FAILURE WAS DUE TO AN ISSUE WITH THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Vehicle speed control, May 10, 2019
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE OVER 20 MPH. AN INDEPENDENT MECHANIC STATED THAT WHILE RUNNING A TEST, A CODE CAME UP INDICATING THAT THE ACCELERATOR PEDAL ASSEMBLY MALFUNCTIONED. THE CONTACT CALLED BREEDEN DODGE CHRYSLER JEEP RAM (5900 US-71 BUS, FORT SMITH, AR 72908 (479) 646-473) AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 56,444.
Power train, May 7, 2019
VEHICLE DOES NOT ACCELERATE PROPERLY. IF YOU SLOW DOWN FOR A LIGHT WHICH THEN TURNS GREEN, WHEN YOU GO TO ACCELERATE THE VEHICLE HESITATES FOR SEVERAL SECONDS. ALSO DOES IT WHEN PULLING OUT FROM A COMPLETE STOP. WE HAVE HAD SEVERAL NEAR REAR END COLLISIONS BECAUSE OF THIS. VEHICLE WAS PURCHASED IN MISSOURI AND TAKEN TO THE SHOP SEVERAL TIMES FOR THIS ISSUE AND EACH TIME THE EITHER SAID THEY FOUND NO ISSUE OR THEY FLASHED THE COMPUTER. WE ARE LIVING IN UTAH NOW AND THE ISSUE CONTINUES TO THE POINT MY WIFE IS AFRAID TO EVEN DRIVE IT. THIS IS A DAILY ISSUE WHEN I GO TO WORK I HAVE TO ENTER A TWO LANE HIGHWAY WITH A SPEED LIMIT OF 65 MPH AND THE VEHICLE WILL NOT ACCELERATE.
Other or unspecified, Fuel/propulsion system, May 1, 2019
I HAVE NOTICED IN THE PAST FEW WEEKS THAT MY JEEP WILL STALL AND WILL NOT START BACK UP AGAIN. I TRY AND IT WANTS TO BUT DOESN'T. THEN ABOUT FIVE MINUTES LATER IT WILL START AND ALL IS GOOD. I THOUGHT IT MAY BE THE GAS BUT I HAVE GONE THROUGH DIFFERENT TANKS AND DIFFERENT GAS STATIONS AND IT CONTINUES TO DO THIS. USUALLY FIRST THING IN THE AM. I HAVE BEEN STUCK IN THE MIDDLE OF THE ROAD AS IT WILL START TO GO BUT STALLS. WHAT IS WRONG WOTH THIS VEHICLE.?
Fuel/propulsion system, Apr 30, 2019
VEHICLE STALLS WHILE DRIVING AND IDLING AFTER FILLING UP. DEALER SAYS IT'S BECAUSE OF OVERFILLING THE TANK, EVEN THOUGH I EXPLAINED I WAS TOLD NOT TO DO THIS THE FIRST TIME I HAD AN ISSUE AND HAVEN'T SINCE (OVER 1 YEAR). DEALER SAYS ITS THE FUEL PUMP AND EVAP CANISTER AND WILL BE $1,800 TO REPLACE. JUNE MARKS 3 YEARS THAT I'VE HAD THIS VEHICLE AND THIS HAS HAPPENED 10+ TIMES, AND HAS HAD TO TOWED TO THE DEALERSHIP TWICE. *DT*JB
Service brakes, Engine, Apr 24, 2019
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE AT A STOP SIGN, THE VEHICLE SHUT DOWN, THE BRAKES LOST POWER, AND THE ANTI-SKID AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND INFORMED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER FROM WHERE IT WAS PURCHASED. THE CONTACT TOOK THE VEHICLE BACK TO REGAL NISSAN (770-998-8686, LOCATED AT 1090 HOLCOMB BRIDGE RD, ROSWELL, GA 30076) AND WAS INFORMED TO CALL A JEEP DEALER. THE CONTACT CALLED ROBERT LOEHR CHRYSLER DODGE JEEP RAM SRT AND FIAT AT 770-382-5885 (LOCATED AT 567 E MAIN ST, CARTERSVILLE, GA 30121) AND WAS INFORMED TO TAKE THE VEHICLE BACK TO THE NISSAN DEALER FROM WHERE IT WAS PURCHASED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 43,600.
Electrical system, Engine, Apr 23, 2019
1. THE CAR SHIFTS REALLY HARD INTO GEAR AS I AM DRIVING. NEXT ISSUE THE DOOR ELECTRICALLY JUST STOPPED WORKING
Fuel/propulsion system, Apr 22, 2019
EVERY SINGLE TIME THAT I GET GAS, MY CAR BUCKLES UP AND THEN STALLS AND SHUTS OFF. THIS HAS BEEN A PROBLEM FOR ABOUT 10 MONTHS NOW. THIS HAS BECOME A HIGH,Y DANGEROUS SITUATION IN THE FACT THAT THE CAR STALLS AND SHUTS OFF WHEN IT SHOULD BE GOOD TO GO AFTER GETTING A BRAND NEW TANK OF GAS. I HAVE SPENT TOO MUCH MONEY TRYING TO FIGURE OUT THE ISSUE, WHEN THIS SEEMS TO BE A MAJOR PROBLEM TO ALL JEEP OWNERS. WHAT IS IT GOING TO TAKE, SOMEONE GETTING KILLED BECAUSE THEIR CAR STALLED FOR SOMEONE TO STEP UP AND DOING SOMETHING ABOUT THIS?! I HAVE BEEN READING AND ONCE I REALIZED THAT I WASN'T ALONE AND THIS WAS HAPPENING TO MAJORITY OF JEEP OWNERS IT HAS MADE ME SO ANGRY THAT THIS HASN'T BEEN A RECALL. THE CAR IS IN MOTION AND IT BUCKLES REALLY BAD AND THEN STALLS AND SHUTS OFF. THIS IS ABSOLUTELY RIDICULOUS THAT NO ONE HAS STEPPED UP AND DONE SOMETHING ABOUT THIS WHEN I KNOW SO MANY PEOPLE HAVE PUT IN A COMPLIANT. THIS NEEDS TO BE FIXED. HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T29898_DS631498 READ HERE ALL THE ISSUES PEOPLE ARE HAVING. DO SOMETHING.*DT VIN NOT AVAILABLE. *JB