2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints
2,647 reports, newest first.
Fuel system, Gasoline, Power train, Apr 17, 2018
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, AFTER THE VEHICLE HAD BEEN REFUELED, THE ELECTRONIC EMERGENCY BRAKE ERRONEOUSLY ACTIVATED. AS A RESULT, THE VEHICLE CAME TO AN ABRUPT STOP. DURING THE FAILURE, THE "PUT INTO PARK TO SWITCH GEAR" MESSAGE DISPLAYED; HOWEVER, THE TRANSMISSION SHIFTER WOULD ONLY SHIFT TO THE PARK POSITION. IN ADDITION, THE CHECK ENGINE AND TRANSMISSION SERVICE INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (BURK AUTO GROUP JEEP, 1565 WEST OGDEN AVE., NAPERVILLE, ILLINOIS) WHERE IT WAS DIAGNOSED THAT THE EVAPORATOR CONTROL CANISTER WAS FAULTY. THE EVAPORATOR CONTROL CANISTER WAS REPLACED AND THE PURGE CONTROL WAS REPROGRAMMED, BUT THE FAILURE PERSISTED. THE CONTACT INDICATED THAT THE FAILURES OCCURRED ONLY AFTER THE FUEL TANK WAS FILLED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 47,000. *TT *TR
Vehicle speed control, Apr 17, 2018
I HAVE LOST SPEED ACCELERATION CONTROL WHILE DRIVING ON THE HIGHWAY SEVERAL TIMES. I LOSE POWER THAN IT COMES BACK A FEW SECONDS LATER. VERY SCARY
Electrical system, Vehicle speed control, Apr 12, 2018
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONSUMER STATED IT WAS A WIRE HARNESS MALFUCTION. THE VEHICLE IS EFFECTED WHILE IN MOTION, AND SHIFTS TO NEUTRAL STATE THEN STOPS DUE TO LOSS OF POWER. AFTER CAR IS TURNED ON POWER IS RESTORED WITH TROUBLE CODES APPEAR WITH NO REASONING. THE WIRE HARNESS RECALL WAS ADDRESSED VIA RESET, BUT WIRE HARNESS WAS NOT REPLACED. THE VEHICLE WAS TAKEN TO SHERMAN DODGE CHRYSLER JEEP RAM (7601 SKOKIE BLVD, SKOKIE, IL 60077, 866-650-8000) THE FAILURE MILEAGE WAS 45,000. *TT *TR
Power train, Engine, Apr 11, 2018, crash
WHEN PARKING MY CAR AND DRIVING INTO THE SPACE SUDDENLY I HAD AN ENGINE SURGE. IT HAPPENED SO SUDDENLY. I TRIED TO PARK IT YET AGAIN AND THE SAME THING HAPPENED. THIS TIME I RECEIVED DAMAGE TO MY VEHICLE WHEN IT WAS STOPPED BY A LARGE LIGHT POLE. I CALLED TRIPLE A AND HAD IT BROUGHT TO THE DEALERSHIP. THEY PUT NEW BRAKES ON THE CAR. I FELT SECURE . THE THIRD TIME I WAS SLOWING DOWN DUE TO VEHICLES IN FRONT OF ME. SUDDENLY THE CAR SURGED AGAIN. I PULLED OUT OF MY LANE QUICKLY SO I WOULD NOT HIT THE CARS IN FRONT OF ME. NOW I WAS IN THE ONCOMING LANE. I SAW A CAR HORIZONTAL TO MY CAR. BRAKES DID NOTHING TO STOP ME. I HIT HER CAR. IT HAPPENED SO FAST. LUCKILY, THE PASSENGER WAS SHAKEN UP AND TAKEN TO THE HOSPITAL. THIS HAPPENED ON A CITY ST. THE VEHICLE WAS IN THE PROCESS OF TURNING INTO THE LIBRARY WHEN THE ACCIDENT HAPPENED.
Power train, Other/unknown, Apr 4, 2018
VEHICLE PAUSESES BETWEEN SHIFTS AND SHIFTS INTO NEUTRAL ON HIGJWAY.
Engine, Mar 30, 2018
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO JEFF WYLER AUTOMOTIVE FAMILY (401 MILFORD PKWY A, MILFORD, OH 45150) WHERE IT WAS DIAGNOSED THAT THE OIL SENSOR FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WAS NO RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS 1,800. THE VIN WAS NOT AVAILABLE.
Power train, Engine, Fuel/propulsion system, Mar 29, 2018
AFTER FILLING UP VEHICLE WITH GAS (2 SEPARATE OCCURRENCES), THE VEHICLE WILL CUT-OFF WHILE DRIVING FOR 1-2 BLOCKS. A PROMPT ON THE DASHBOARD WOULD STATE "PLACE GEAR INTO PARK" AND A RESTART OF VEHICLE WOULD BE NECESSARY. FIRST OCCURRENCE HAPPEN IN 2/19/2018 AND 3/28/2018. WHEN FIRST OCCURRENCE HAPPENED, THE VEHICLE WAS DROPPED OFF AT DEALERSHIP AND WAS INSTRUCTED BY SERVICE DEPARTMENT THE VEHICLE NEEDED TO BE "FLASHED OR REPROGRAMMED" TO RESOLVE ISSUE. SINCE THEN, THE SECOND OCCURRENCE HAPPENED RECENTLY 3/28/2018 AND IT NEEDED TO BE TOWED TO DEALERSHIP FOR ANOTHER INSPECTION/DIAGNOSTIC. IT WAS THEN MENTIONED BY SERVICE DEPARTMENT, THE REASON FOR CUT-OFF ISSUE. THE VEHICLE WAS LOW ON OIL (1 QUART LESS). MAJOR CONCERN WITH VEHICLE NOT BEING TRUSTED WORTHY WHILE DRIVING AND POSSIBLE ACCIDENT MAY HAPPEN BECAUSE OF ISSUE. ALSO BEING TOLD 2 DIFFERENT REASONS WHY ISSUE HAPPENED.
Electrical system, Air bags, Mar 29, 2018
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE LATITUDE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED THE AIR BAGS, CHECK ENGINE WARNING INDICATORS ILLUMINATED AND THE MESSAGE CENTER DISPLAYED 'CHECK AIR BAGS SYSTEM ". THE VEHICLE WAS DRIVEN TO THE DEALER (BAXTER CHRYSLER/JEEP/DODGE OF BELLVIEW, NEBRASKA) WHOM INFORMED THE CONTACT THAT WITHOUT DIAGNOSING THE VEHICLE AN EXACT FAILURE COULD NOT BE DETERMINED BUT THEY WERE ABLE TO INFORM THE CONTACT THAT THERE WAS A RODENT NEST INSIDE THE ENGINE NEAR THE BATTERY COMPARTMENT AND THERE WERE SIGNS OF CHEWING ON THE WIRES TO THE AIR BAGS SENSORS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.
Power train, Mar 29, 2018
WHILE DRIVING THE TRANSMISSION SERVICE LIGHT CAME ON AS WELL AS THE ENGINE LIGHT AND BEGAN TO DE CELERATE TO COME TO A STOP.
Power train, Mar 28, 2018
SITTING AT RED LIGHT-SERVICE TRANSMISSION LIGHT WENT ON ASKING ME TO PUT CAR IN PARK..TRANSMISSION WAS NOT ENGAGED, I WOULD SAY IT WAS IN NEUTRAL, I PUT CAR IN PARK AND BACK TO DRIVE..DID NOT ENGAGE..PUT BACK IN PARK AND TURNED CAR OFF..RESTARTED AND PUT IN DRIVE..ENGAGED BUT VERY LOUD ENGAGEMENT AND SHOOK CAR, STILL SAYING TRANSMISSION NEEDS SERVICE..TOOK TO DEALER AND THEY SAID IT NEEDED REFRESHED..HAS BEEN TO DEALER SEVERAL TIMES FOR SIMILAR ISSUE..OTHER TIMES TRANSMISSION DISENGAGED WHILE ON FREEWAY..DEALER REFRESHED AND WORKING OK AT THIS TIME
Power train, Mar 23, 2018
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. ON SEVERAL OCCASIONS, WHILE DRIVING, THE VEHICLE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO BOB BRADY AUTO MALL (4025 E BOYD RD, DECATUR, IL 62521, (217) 876-3800) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE TRANSMISSION WAS REPLACED; HOWEVER, THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT A TRANSMISSION SPECIALIST WOULD BE SENT OUT. THE FAILURE MILEAGE WAS UNAVAILABLE.
Power train, Mar 23, 2018
TRANSMISSION NOT SHIFTING PROPERLY. FROM STOP THE "D" FOR DRIVE BLINKS AND IT WONT GO INTO GEAR. HAPPENED TWICE. CAR LUNGES AND KICKS WHEN SHIFTING WITH POSSIBILITY OF GOING OUT AT SPEED.
Electrical system, Mar 22, 2018
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. APPROXIMATELY ONE MONTH AGO, THE CONTACT WAS UNABLE TO OPEN THE HATCH WITH THE KEY FOB. IN ADDITION, THE CONTACT COULD NOT UNLOCK THE VEHICLE DOORS. WALSER CHRYSLER JEEP DODGE RAM (314 MAIN ST, HOPKINS, MN 55343) WAS CONTACTED AND ADVISED THE CONTACT TO BUY TWO NEW KEY FOBS. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 46,000. *TT
Other or unspecified, Mar 21, 2018
I PULLED OUT OF MY DRIVEWAY IN REVERSE THEN PULLED DOWN MY ROAD IN DRIVE. GOING APPROXIMATELY 5 MPH THE CAR THEN POPPED A MESSAGE SAYING 'SHIFT TO P THEM DESIRED GEAR' THE CAR WAS STILL ON BUT WOULD NOT ACCELERATE EVEN WHEN I DID WHAT THE MESSAGE SAID TO DO. THE SECOND TIME THIS HAPPENED I DID THE SAME THING. BUT THAT TIME THE CAR STOPPED ACCELERATING IN THE MIDDLE OF THE ROAD. TOOK IT TO CHRYSLER FOR THEM TO SAY IT NEEDED AN OIL CHANGE. BUT THE CAR DID IT AGAIN TWICE AFTER THE OIL CHANGE. AND NOW TODAY MARCH 21, 2018 THE CAR DID IT 5 TIMES IN A ROW AND ONCE TWO DAYS PRIOR. EXCEPT THIS TIME EACH TIME THE CAR WAS TURNED BACK ON THE CAR WOULD TURN OVER BUT WOULD ACT LIKE IT WAS FIGHTING TO TURN ON. AS IF I WAS TURNING THE KEY TOO FAR OVER FOR TOO LONG. IT TOOK EACH TIME APPROXIMATELY 40 SECONDS TO FINALLY COME ON AND DRIVE. THE FIFTH TIME THE CAR STOPPED ACCELERATING IN THE MIDDLE OF THE ROAD. EACH TIME THIS HAS HAPPENED THE CAR STAYED RUNNING JUST WOULD NOT ACCELERATE.
Service brakes, Mar 21, 2018
I TOOK MY JEEP INTO CLEAR LAKE JEEP3 TIMES AND STLL NOT FIXED THE CAR CAME TO A STOP THE EBRAKE ENGAGED ALL 3 TIMES I WAS ON THE HIGHWAY CAME TO A TRAFIC LIGHT AND STOPPED AND WHEN I PUT MY FOOT AN THE GAS THE CAR JURKED FORWARD AND WOULD NOT MOVE BECAUSE THE EBRAKE ENIAGED LUCKY I WAS NOT ON THE FREEWAY I COULD HAVE BEEN KILLED I SEE THIS IS HAPPENINGTO OTHER PEOPLE WITH 2014 JEEPS PLEASE HELP
Power train, Mar 16, 2018
TRANSMISSION LURGES AND ROUGHLY SHIFTS AND MAKES WHIRRING NOISES
Structure, Mar 14, 2018
IN AUGUST WHILE FLAT TOWING OUR JEEP BEHIND OUR MOTORHOME WE EXPERIENCED SOME VIOLENT SHAKING AFTER MAKING A LEFT TURN. WE DID NOT THINK TOO MUCH ABOUT IT AT THAT TIME, THINKING MAYBE WE HAD HIT AN UNEVEN SPOT IN THE ROAD. A FEW DAYS LATER THE SHAKING OCCURRED AGAIN--THIS TIME TAKING A RIGHT TURN. AGAIN, WE THOUGHT IT WAS AN ISOLATED INCIDENT. WE CONTINUED ON OUR TRIP AND SEVERAL DAYS LATER IT HAPPENED AGAIN ON A STRAIGHT, BUT BUMPY ROAD. ALL THREE TIMES WE HAD TO BRING OUR MOTORHOME TO A COMPLETE STOP. I BEGAN TO RESEARCH TO SEE IF OTHER RV'ERS HAD EVER EXPERIENCED THIS PROBLEM AND I CAME ACROSS NUMEROUS FORUMS CITING THE SAME PROBLEM, BUT AT THAT TIME THERE WAS NO SPECIFIC CAUSE. HOWEVER, MOST OF THE EVENTS OCCURRED WHILE TOWING JEEP CHEROKEES. AND, IT SEEMED THAT WHILE BEING VERY AGGRAVATING, THESE EVENTS HAPPENED DURING VERY SLOW DRIVING AND WERE PROBABLY NOT DANGEROUS TO US OR OTHER DRIVERS. FOR THE REST OF OUR TRIP, WE MANEUVERED CORNERS AND BUMPY ROADS CAREFULLY AND SLOWLY. WE FELT WE COULD MANAGE THIS PROBLEM SAFELY THINKING IT ONLY HAPPENED AT SLOW SPEEDS. HOW WRONG WE WERE! WE JUST RETURNED FROM AN 8 DAY ROAD TRIP THAT TURNED INTO A NIGHTMARE. WE HAD A COUPLE OF INCIDENTS OF WOBBLING WHILE DRIVING SLOWLY, BUT THEN WHILE DRIVING AT AROUND 55, AN 18 WHEELER PASSED US ON A NARROW ROAD (WE WERE GOING OPPOSITE DIRECTIONS) AND THE JEEP BEGAN SHAKING VIOLENTLY CAUSING THE MOTORHOME TO ALSO SHAKE. WE THOUGHT IT WAS CAUSED BY THE WIND FORCE. WE BRAKED AND CAME TO A COMPLETE STOP, GOT OUT TO CHECK THE VEHICLES AND DISCOVERED THE TOW BAR HAD BENT BY THE FORCE OF THE SHAKING. THERE WAS NO DAMAGE SO WE STARTED BACK ON THE HIGHWAY. LATER, DRIVING AROUND 65 MPH THE JEEP STARTED SHAKING, VERY UNEXPECTEDLY. AFTER STOPPING, WE DISCOVERED THE FRONT OF THE JEEP SEVERELY DAMAGED AND ALMOST TORN OFF FROM THE TOWBAR. .
Power train, Mar 12, 2018
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. ON SEVERAL OCCASIONS, WHILE DRIVING, THE VEHICLE STALLED AND LOST POWER. THE SERVICE TRANSMISSION, TRACTION CONTROL, AND ELECTRONIC STABILITY CONTROL INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO RAINBOW CHRYSLER DODGE JEEP LLC (301 RIVER HIGHLANDS BLVD, COVINGTON, LA 70433, (985) 892-9165), BUT NO DIAGNOSTIC FAILURE CODES WERE FOUND AND THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Engine, Mar 7, 2018
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 55 MPH AND APPROACHING A RED LIGHT, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT SHIFTED INTO PARK AND ATTEMPTED TO RESTART THE VEHICLE. AFTER FIVE TIMES, THE VEHICLE RESTARTED AND THEN STALLED AGAIN. THE CONTACT STATED THAT THE FAILURE OCCURRED EVERY TIME THE OIL WAS LOW. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE VEHICLE WAS CONSUMING A LOT MORE OIL THAN NORMAL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Electronic stability control (ESC), Visibility/wiper, Mar 4, 2018
THE BACK WINDSHIELD WIPER, NO LONGER WORKS. IT BASICALLY FIRST JUST FELL DOWN OVER THE TAIL LIGHT AND WHEN TURNED ON, IT WOULD ONLY COVER PART OF THE WINDOW. LATER IT WOULD DROP FURTHER DOWN. THERE ARE TIMES WHEN YOU COULD MANUALLY MOVE IT. BUT IT NO LONGER WORKS WHEN YOU TRY TO TURN IT ON NORMALLY. ALSO THE INTERMITTENT WIPER SETTINGS FOR THE FRONT WINDSHIELD , HAVE NOT WORKED AT ALL.
Power train, Other or unspecified, Feb 28, 2018
I BOUGHT MY CAR IN MARCH 2014, SINCE THAT TIME MY VEHICLE HAS BEEN IN THE SHOP 7 TIMES FOR THE SAME THING. I HAVE BEEN TO 3 DIFFERENT DEALERSHIPS SINCE MY CAR IS STILL UNDER WARRANTY AND CONTINUE TO HAVE THE SAME PROBLEM. YESTERDAY ON MY WAY HOME ON A MAJOR FREEWAY MY CAR PUT IT SELF IN PARK AND SHUT OFF THIS HAPPENED SEVERAL MORE TIMES UNTIL I PULLED OVER SOMEWHERE SAFE TO GET IT TOWED. I HAVE 2 SMALL CHILDREN AND FEEL THE VEHICLE IS VERY UNSAFE TO DRIVE I HAVE CONTACTED CHRYSLER AS WELL REGARDING THIS MATTER. I WOULD LIKE TO KNOW WHEN IT BECOMES A CONCERN FOR PEOPLE AND THERE FAMILIES FOR SOMEONE TO TAKE ACTION. THE DEALER SHIP REFUSED TO WORK WITH ME AND PUT ME IN A SAFER VEHICLE BECAUSE I AM NOW UPSIDE DONE ON THIS VEHICLE. SO THEY WANTED ME TO MAKE A 900.00 DOLLAR PAYMENT. THIS TO ME SEEMS THAT THE DEALERSHIP AND CHRYSLER ARE MORE CONCERNED WITH MAKING PROFIT AND SALES THEN THEY ARE KEEPING THEIR CUSTOMS SAFE. I HOPE SOMEONE OPENS THEIR EYES TO THESE TYPES OF SITUATIONS. I CALLED THE NATIONAL HIGHWAY TRAFFIC AND SAFETY TO REPORT THIS AND THE LADY ON THE OTHER END OF THE LINE HAD NO CONCERN WITH DEALING WITH IT I ASKED TO SPEAK TO A MANAGER AND WAS SENT TO A VOICE MAIL. GOOD TO KNOW THAT WE HAVE THESE GUYS WATCHING ON BACKS WHEN IT COMES TO THE SAFETY OF FAMILIES.
Power train, Feb 28, 2018
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE TRANSMISSION JERKED AND THE VEHICLE FAILED TO ACCELERATE PROPERLY WHEN THE ACCELERATOR PEDAL WAS APPLIED TO CHANGE GEARS. WHILE AT A STOP, THE VEHICLE INDEPENDENTLY SHIFTED INTO NEUTRAL. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN). THE MANUFACTURER ISSUED 13 TSBS ON THE POWER TRAIN, 16 TSBS ON THE ENGINE, AND 76 TSBS ON THE ELECTRICAL SYSTEM. THE DEALER (CENTRAL FLORIDA CHRYSLER JEEP DODGE RAM, 8675 COMMODITY CIR, ORLANDO, FL 32819, (407) 351-9940) DIAGNOSED THAT THE TRANSMISSION MAY NEED TO BE REPLACED. THERE WAS A PREVIOUS SOFTWARE UPDATE THAT PROVIDED NO SOLUTION. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBERS: EA16002 (POWER TRAIN) AND PE 15030 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. *TT CENTRAL FLA JEEP REPLACED THE MOTOR MOUNT ON 03/07/18 FOR JERKING ISSUE. *TR
Power train, Feb 26, 2018
WIFE WAS DRIVING VEHICLE ON HIGHWAY AT NIGHT, "SERVICE TRANSMISSION" LIGHT WENT ON ASKING HER TO "PUT CAR IN PARK"...SHE PULLED OFF ROAD AND CAR SLIPPED OUT OF GEAR AT STOP SIGN, WHERE SHE HAD TO TURN ENGINE OFF AND RESTART. SHE WAS ABLE TO DRIVE CAR HOME WITH CHECK ENGINE LIGHT ON. CAR IS CURRENTLY WITH JOHNSON JEEP IN WASHINGTON, NJ. NO CONTACT FROM THEM AS OF YET TO ISSUE/REPAIR. I WAS UNAWARE OF RECALL AT TIME OF PURCHASE. I HAVE CONCERNS ABOUT SAFETY OF VEHICLE.
Other or unspecified, Feb 23, 2018
JEEP ENGINE SHUTS OFF WHILE DRIVING. IT IS EXTREMELY DANGEROUS. THE CAR JUST SHUTS OFF AND NEEDS TO BE PUT IN PARK BEFORE IT CAN BE RESTARTED. IT HAS HAPPENED TAKING TURNS IN TRAFFIC, GETTING ON TO THE FREEWAY, AND WHILE DRIVING IN TRAFFIC. 5X TOTAL.
Fuel/propulsion system, Feb 23, 2018
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT FUEL FAILED TO ENTER THE FUEL TANK, WHICH SPEWED OUT SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER (SHEBOYGAN CHRYSLER CENTER INC, 2701 WASHINGTON AVE, SHEBOYGAN, WI 53081, (920) 459-6020) WHERE IT WAS DIAGNOSED THAT THE VALVE IN THE FUEL TANK WAS STICKING. THE DEALER REPLACED THE FUEL TANK. THE MANUFACTURER HAD NOT ISSUED ANY RECALLS, BUT ISSUED THREE TSBS ON THE FUEL SYSTEM. THE MANUFACTURER PROVIDED NO SOLUTION OTHER THAN HAVING THE VEHICLE DIAGNOSED AND REPAIRED BY A DEALER. THE FAILURE MILEAGE WAS NOT AVAILABLE.