2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints
2,647 reports, newest first.
Power train, Dec 4, 2017
TRANSMISSION FAILED, CAR STOPPED WHILE DRIVING.ON HIGHWAY. RESTARTED AND HAD HARD SHIFTING AND STALLING PROBLEMS.THIS IS SECOND TRANSMISSION IN THIS CAR, FIRST WAS REPLACED AFTER ONE YEAR DRIVING.
Suspension, Nov 28, 2017
JEEP CHEROKEE 2014 STRUT BUSHING. WHEN I TURN IN MY JEEP CHEROKEE IT MAKES NOISES. THE FRONT TWO BUSHINGS HAVE STARTED TO DRY UP. THE JEEP IS DRIVEN IN MOSTLY CITY ROADS. IT IS OUR FAMILY CAR NEED IT TO BE SAFE!
Power train, Engine, Nov 27, 2017
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE WAS GETTING STUCK IN GEAR. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (BOB POYNTER CHRYSLER, 3020 B NATIONAL RD, COLUMBUS, IN) WHERE IT WAS DIAGNOSED THAT THE SYSTEM NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. ON JULY 1, 2017, WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE WOULD NOT SHIFT INTO GEAR AND THE "ERROR CAR MUST BE IN PARK BEFORE SHIFTING GEAR" MESSAGE APPEARED. THE CONTACT RESTARTED THE VEHICLE AND TOOK IT TO COMMUNITY CHRYSLER DODGE JEEP RAM (2300 S WALNUT ST, BLOOMINGTON, IN 47101) WHERE IT WAS DIAGNOSED THAT THE SYSTEM NEEDED TO BE UPDATED AGAIN. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. ADDITIONALLY, WHILE DRIVING UNKNOWN SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THAT AN APPOINTMENT WAS NEEDED FOR SERVICE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. AN APPOINTMENT WAS SCHEDULED FOR A LATER DATE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 51,000.
Electrical system, Engine, Nov 19, 2017
I PARKED MY CAR IN THE GARAGE AS USUALLY (SO VEHICLE WAS PARKED). ON TOP OF MY GARAGE THERE IS MY NEIGHBOR'S APARTMENT AND MY APARTMENT IS ON TOP OF THE NEIGHBOR'S APARTMENT. I AM COMPLETELY SURE THAT, WHEN I CAME HOME THE NIGHT BEFORE, I HAD SHUT OFF THE CAR (USING THE PUSH BUTTON- THE CAR HAS A KEYLESS IGNITION SYSTEM) BUT IN THE MIDDLE OF THE NIGHT THE CAR TURNED ON BY ITSELF. WE DON'T KNOW FOR HOW LONG THE CAR WAS RUNNING BUT IT RAN ENOUGH TIME TO FILL MY NEIGHBOR'S APT. WITH FUMES AND ALSO THE FUMES REACHED MY APT. UPSTAIRS WHERE I WAS SLEEPING WITH MY DAUGHTER. THE TWO OF US (MY DAUGHTER AND I) WERE LUCKY BECAUSE I HAD ALL MY WINDOWS OPEN (IT WAS HOT THAT NIGHT) BUT MY NEIGHBOR ENDED UP IN THE HOSPITAL FOR 3 WEEKS. AT LEAST 19 DEATHS HAVE BEEN REPORTED NATIONS WIDE DUE TO KEYLESS IGNITION MALFUNCTIONING ISSUES. THERE SHOULD BE SOME SORT OF AUTOMATIC SHUT DOWN AFTER A CERTAIN AMOUNT OF TIME BUT THERE ISN'T ONE IN ANY CAR THAT HAVE THIS KEYLESS IGNITION SYSTEM. ALSO VERY FEW MANUFACTURERS HAVE ADDED A BEEPING OR AUDIO ALARM TO WARN DRIVERS THEY HAVE WALKED AWAY WITH THE FOB BUT FAILED TO TURN OFF THE IGNITION. I DID TURNED OFF MY CAR BUT STILL IT TURNED ON BY ITSELF, CAUSING MY CAR TO IDLE IN THE GARAGE FOR MANY HOURS. I BELIEVE THE START/STOP BUTTON ON THE DASHBOARD OF MY CAR IS ACTUALLY MALFUNCTIONING. HOWEVER WHEN I TOLD THIS TO JEEP DEALER THEY SAID THE CAR IS PERFECT AND THEY WANT TO GIVE ME BACK ONLY $15K. I PAID $24K FOR THAT VERY DANGEROUS CAR! SINCE THE INCIDENT ON SEPTEMBER 16TH,2017 I HAVE BEEN HAVING ANXIETY ISSUES AND ALSO I HAD TO RELY ON THE GOODWILL OF FRIENDS AND THE USE OF A FRIEND'S CAR. I NOW NEED TO MOVE ON FROM THIS INCIDENT AND GET A CAR THAT I CAN RELY ON AND FEEL SAFE PARKING IT IN MY GARAGE BUT I WANT TO MAKE SURE THAT THESE CARS ARE OUT OF THE MARKET ASAP SO NONE WILL SUFFER WHAT WE SUFFERED. THANK YOU. ..UPDATED 01/04/18 *BF . UPDATED 8/20/18*JB *TR
Exterior lighting, Nov 18, 2017
HEADLIGHTS FAIL TO PROPERLY ILLUMINATE ALMOST TO THE POINT THAT THEY SEEM DIM EVEN ON HIGHBEAM, UNABLE TO SEE NO FURTHER THAN 30' IN FRONT OF VEHICLE, VERY DANGEROUS WHEN PASSING OTHER TRAFFIC, HEADLIGHTS ALMOST SEEM TO GO OUT WHEN PASSING OTHER VEHICLES, VERY POOR VISIBILITY IN RAIN
Power train, Nov 17, 2017
THE VEHICLE LURCHES DUE TO TRANSMISSION PROBLEMS. THE VEHICLE WILL ALSO GO INTO A "SAFETY GEAR" WHICH IS 4TH WHEN AT FREEWAY SPEEDS, CAUSING DRIVER TO MAKE IMMEDIATE REACTION TO PULL OFF TO THE SHOULDER TO PREVENT DEATHLY ACCIDENT. THIS HAPPENS WHEN THE VEHICLE WAS TRAVELING AT 70 MPH.
Power train, Engine, Nov 17, 2017
TRANSMISSION HAS BEEN KNOCKING VERY HARD WHEN I PUT IT INTO DRIVE. ONE DAY WHEN I STARTED MY CAR IN MY DRIVEWAY, THE CHECK ENGINE LIGHT CAME ON AND A MESSAGE STATING "SERVICE TRANSMISSION, PLACE CAR INTO PARK THEN INTO DESIRED GEAR." ONCE I PUT THE CAR INTO DRIVE, IT FELT AND SOUNDED LIKE MY ENGINE WAS GOING TO JUMP OUT OF THE CAR. I TRIED TO TURN MY CAR OFF AND RESTART IT, HOWEVER, I HAD NO SUCCESS WITH THAT. I HAVE HAD NO ISSUES AT ALL WITH MY DRIVING UP UNTIL THIS POINT. I BOUGHT MY JEEP IN DECEMBER 2013 AND THIS ISSUE OCCURRED NOVEMBER 2017. I SERVICE MY JEEP ON A REGULAR BASIS AND DO NOT DRIVE RECKLESSLY. THIS ISSUE HAPPENED ALL OF A SUDDEN. A DAY BEFORE THIS HAPPENED, I DID NOTICE WHEN TURNED MY CAR ON AND PUT IT IN DRIVE, THE TRANSMISSION DID "KNOCK" INTO GEAR A LOT MORE AGGRESSIVELY THAN NORMAL.
Power train, Nov 16, 2017
TRANSMISSION ELECTRONIC SHIFT LEVER. THE SHIFTER DOES NOT ALWAYS LIGHT UP. THE DEALERSHIP/CHRYSLER SAYS THE PRNDM AND ESM MODULE NEED TO BE REPLACED. THE REMEDY THE SHIFTER SOMETIMES NOT LIGHTING UP WHEN SHIFTING INTO D, R OR P. THE CAR CAN BE IN DRIVE SHIFT TO REVERSE AND THE LIGHT DISAPPEARS. NEXT TIME A MILE DOWN THE ROAD SHIFT FROM PARK TO DRIVE, IT LIGHTS UP. ALSO, THE ELECTRONIC NOTICE HAS TWICE SAID AFTER BEING IN PARK AND NOT WANTING TO GO IN GEAR THAT THE SHIFTER NEEDS TO BE SERVICED. THE MODULE IS COVERED BUT THE PRNDM IS NOT??? DOESN'T MAKE SINCE THAT OUT OF POCKET TO US IS $400 JUST FOR THE PRNDM. COMPLAINED TO CHRYSLER. THEY WERE GOING TO PAY HALF AND SINCE WE KEPT ESCALATING THE CASE WITH CHRYSLER THEY WILL PAY NOTHING.
Service brakes, Nov 15, 2017
WATER INTRUSION CAUSED CORROSION OF BRAKE HARNESS AND MODULE LOCKING PARKING BRAKE, VEHICLE NOT ABLE TO BE DRIVEN. VEHICLE WAS STATIONARY AT THE TIME OF PARKING BRAKE AUTO ENGAGING.
Engine, Nov 13, 2017
JEEP STALLS OR WON'T START, TRY TO START MULTIPLE TIME UNTIL FINALLY STARTS AND OMITS WHITE SMOKE. TOOK TO DEALERSHIP, AFTER CHECKUP, JEEP IS LOW ON OIL BUT IS NOT DUE FOR OIL CHANGE. DASHBOARD READING SHOWS ONLY 62% OIL USED. MILEAGE BETWEEN LAST OIL CHANGE WAS 4839 MILES. I WAS ADVISED THAT VEHICLE OIL CONSUMPTION WAS WITHIN LIMITS. HAD OIL CHANGED THEN SAME PROBLEM ENSUED AGAIN 3.5 MONTHS LATER MILEAGE BETWEEN OIL CHANGES IS NOW 3637 MILES DRIVEN, DASHBOARD SHOWS 48% OIL USED AND DEALERSHIP GIVES ME THE SAME EXCUSE. OIL IS LOW BUT NO LEAKAGE ANYWHERE AND CONSUMPTION IS WITHIN GUIDELINES FOR MY VEHICLE. CHANGED OIL AGAIN AND WILL SEE WHAT HAPPENS IN THE NEXT 3 TO 4K MILES. I'M SURE I WILL BE BACK AGAIN. HOW MANY TIMES DO I NEED TO TAKE MY VEHICLE IN FOR THE SAME PROBLEM BEFORE THEY LOOK DEEPER FOR THE ROOT OF THE PROBLEM. OIL SHOULD ONLY BE CHANGE EVERY 6000 TO 8000 MILES, THIS IS HOW IT WAS IN THE BEGINNING WHEN I PURCHASED IT NOW THE MILEAGE BETWEEN OIL CHANGES GET LOWER AND LOWER.
Power train, Nov 9, 2017
I HAVE HAD MY JEEP IN THE DODGE JEEP DEALERSHIP IN TACOMA WA. THREE TIMES FOR THE TRANSMISSION ISSUES AND THEY HAVE YET TO FIX THE PROBLEM. THE FIRST TIME WAS AT 22138 MILES CHECK ENGINE LIGHT CAME ON THEY FOUND CODES PO520 UO121 &U0001THEY VERIFIED THAT THE OIL PRESSURE SENSOR FAILED THEY FOUND THAT THEY NEEDED THE TCM.ALSO DID THE BODY CONTROL MODULE THEY HAD THE JEEP FOR 6 DAYS ALL COVERED UNDER WARRANTY AND RECALLS.THEN AGAIN ON 3/31/2014 BACK TO THE DEALER WITH SAME THING CHECK ENGINE LIGHT AND SERVICE TRANSMISSION THEY DID A FLASH FOR PCM AMD TCM TO ADDRESS SHIFTING ISSUES JEEP WAS IN THE SHOP FOR FOUR DAYS MILLAGE WAS AT 33658 .@ SECOND TIME IN SHOP FOR ENGINE LIGHT AND TRANSMISSION ISSUES AND WARNING LIGHTS. AT 35512 ONCE AGAIN SAME SCENARIO CHECK ENGINE LIGHT COMES ON & SERVICE TRANSMISSION THIS TIME THEY HAVE THE JEPP IN THE SHOP FOR 13 DAYS THEY REPLACED VALVE BODY AND PERFORMED TSB 21-012-16. NOW ONCE AGAIN AT 39888 CHECK ENGINE LIGHT AND SERVICE TRANSMISSION LIGHT COMES ON CALL SERVICE DEPARTMENT THEY SAY BRING IT IN BUT NOW IT IS OUT OF WARRANTY I WILL HAVE TO PAY TO GET IT DIAGNOSED $156.00 TOTALLY B.S. COME ON DODGE JEEP DEALERSHIP GIVE ME A F- BREAK SAME HAPPENING AGAIN SO IT WASNT FIXED THE LAST TIME OR THE TWO TIMES BEFORE THAT NOW YOU WANT ME TO PAY YOU TO DIAGNOSE THE JEEP WHEN CLEARLY ITS THE SAME THING AS BEFORE THAT YOU DID NOT FIX . I CALL BS ON THAT. COME ON FIAT CRYSLER GET REAL THIS JEEP IS NOT WORTH THE 32,000 DOLLARS I AM PAYING FOR IT LET ALONE THE 156.00 THEY WANT TO CHARGE ME TO TELL ME THAT IT NEEDS A FLASH UPDATE I DONT CARE HOW MANY TIMES YOU FLASH THIS TRANSMISSION IT WILL NEVER BE RIGHT IT IS THE 9 GEAR TRANSMISSION THAT DOES NOT WORK PROPERLY AND NEVER WILL COME CLEAN AND DO THE RIGHT THING FOR YOUR CUSTOMERS THAT BELIEVED IN YOUR BRAND AND RECALL THIS JEEP BEFORE SOMEONE GETS KILLED . JEEP IT BUY BACK TIME DO THE RIGHT THING.
Other or unspecified, Nov 7, 2017
MY JEEP IS HAVING TRANSMISSION ISSUES. IT IS DISPLAYING THE SERVICE SHIFTER ON MY DASHBOARD AND HAVING DIFFICULTIES SHIFTING INTO DRIVE. THE LAST TIME IT WORKED MY CAR AUTOMATICALLY TURNED THE EMERGENCY BRAKE ON WHILE I WAS DRIVING TO!!! I HAVE EXACTLY 40,000 MILES.....
Electronic stability control (ESC), Nov 3, 2017
ON MANY OCCASIONS THE "DEATH WOBBLE", THE FRONT WHEELS OF MY 2014 JEEP CHEROKEE WOULD BEGIN VIOLENTLY OSCILLATING WHILE I TOWED THE JEEP BEHIND MY MOTORHOME. THIS WOBBLE WOULD OCCUR AT ANY SPEED AND USUALLY IN CONSTRUCTION ZONES OR ON A BIG BUMP IN THE HIGHWAY. JEEP FINALLY PROVIDED A "FIX" FOR THE PROBLEM BY REQUIRING A WIRING HARNESS TO BE INSTALLED. I PAID TO HAVE IT INSTALLED IN A VEHICLE THAT WAS SOLD AS FOUR WHEELS DOWN WITH NO MODIFICATIONS AND THAT HAS STOPPED THE WOBBLE PROBLEM. THE ORIGINAL MANUAL ALSO STATES THAT THE VEHICLE IS FLAT TOWABLE. THERE WAS AN ADDENDUM TO THE MANUAL, BUT THAT WAS 2 YEARS AFTER I PURCHASED THE VEHICLE AND MANY MILES BEHIND MY MOTORHOME.
Suspension, Nov 3, 2017
AT THE TIME I DISCOVERED THE PROBLEM MY JEEP WAS STOPPED. I HAD JUST TOWED IT BEHIND MY MOTORHOME FOR 40 MILES. THE FRAME TO WHICH THE TOW BAR IS ATTACHED HAD ALL THE WELDS BROKEN ON BOTH SIDES OF THE JEEP. THE FRAME PIECES ARE ALUMINUM. PICTURES WILL BE ATTACHED. I THINK THIS IS EXTREMELY SERIOUS AS THERE IS LITTLE OR NO INDICATION OF A PROBLEM UNTIL THE VEHICLE COMPLETELY BREAKS FREE. THIS IS NOT THE FIRST PROBLEM WITH THIS VEHICLE. A PDF FILE WILL BE INCLUDED IN THE ATTACHMENTS...UPDATED 11/16/17 *BF CONSUMER STATED ATTENTION NEEDS TO BRING A POSSIBLE DESIGN AND OR A MANUFACTURING DEFECT ON MY 2014 JEEP CHEROKEE. THIS INVOLVES THE ALUMINUM FRONT FRAME ASSEMBLY OF THE JEEP WHICH DOES NOT APPEAR TO BE ABLE TO WITHSTAND THE RIGORS OF BEING TOWED BEHIND A MOTORHOME ON THE NATIONS HIGHWAYS. ALSO, THE FRONT WHEEL WOBBLE (DEATH WOBBLE) COULD HAVE CONTRIBUTED PARTIALLY TO THE FAILURE, HOWEVER THAT WAS ALSO A DESIGN FLAW. UPDATED 9/18/18*JB
Engine, Nov 1, 2017
THE CAR WILL SHUT DOWN WITH ABSOLUTELY NO WARNING, DOESN'T MATTER HOW FAST YOU ARE GOING. THIS HAS HAPPENED ON BOTH HIGHWAY AND BACK STREETS. I'M TOLD BY DEALER THAT THE ISSUE IS THE OIL WAS TOO LOW AND THAT SOME SENSOR SHUTS DOWN THE ENGINE. NO WARNING LIGHT, NOTHING. JUST HAPPENS. CAN'T BELIEVE THIS FLAW HAS NOT BEEN RECALLED OR CAUSED FATALITIES. THE CAR CONSUMES OIL LIKE IT'S GOING OUT OF STYLE. I BOUGHT THE CAR USED, IN MARCH 2017 WITH 63186 MILES ON IT . I NOW HAVE JUST UNDER 74000 MILES AND HAVE HAD THE OIL CHANGED 3X AND HAVE BEEN ADDING OIL MANUALLY. I SEE A LOT OF THIS ISSUES LISTED ON WWW.CARCOMPLAINTS.COM AND OTHER SITES . I'VE BEEN TOLD BY A LOCAL DEALER THAT THE ENGINE NEEDS TO BE REPLACED, BUT SO FAR HAVE BEEN DENIED BY CHRYSLER. LAST TIME IT HAPPENED WAS LAST WEEK (10/24/17). SOMEBODY'S GOING TO GET KILLED!
Power train, Oct 26, 2017
SERVICE TRANSMISSION COMES ON, CAR WONT MOVE, SHIFTS HARD AND SLIPS WHILE DRIVING. IT IS BEING SERVICED RIGHT NOW, I HAVE DOCUMENTS IN MY GLOVE BOX
Power train, Other or unspecified, Oct 24, 2017
THE CAR DOES NOT FALL INTO THE PROPER GEAR AND OFTEN SEEMS LIKE THE GEAR HAS FALLEN INTO NEUTRAL AND REVS UP ALTHOUGH THE GEAR SHIFT KNOB IS IN DRIVE. MOREOVER THE BUTTON ON THE GEAR SHIFT KNOB HAS FALLEN OFF WITHOUT ANY SIGNS OF DAMAGE. REPORTED THE PROBLEM TO THE DEALER BUT DEALER SAYS THE WHOLE GEAR ASSEMBLY NEEDS TO BE REPLACED WITH PARTS COST OF ABOUT $75 AND A LABOR COST OF ABOUT $145 TOTALLING ABOUT @225. THE ISSUE WAS REPORTED ON THE 37TH MONTH OF VEHICLE PURCHASE AND THE DEALER WAS NOT READY TO APPLY ANY CONSIDERATION AND CONFIRMED THAT THE CHARGES NEED TO BE PAID SINCE THE VEHICLE IS OUT OF WARRANTY BY A MONTH
Power train, Oct 23, 2017
WHILE IN MOTION ON THE FREEWAY MULTIPLE TIME IT AS SHUT ON AND I HAVE NO ACCELERATING POWERE OR REALLY ANY STEERING, VERY UNSAVE.
Power train, Oct 20, 2017
STARTING AROUND 29000 MILES WE HAVE BEEN EXPERIENCING HARD SHIFTING IN OUR VEHICLE WHICH WAS PURCHASED BRAND NEW. THE VEHICLE SYMPTOMS HAVE PROGRESSED TO THE POINT WHERE IT FEELS LIKE A REAR END COLLISION WHEN SHIFTING. THERE HAVE ALSO INSTANCES WHEN WE HAVE BEEN ACCELERATING AND THE ENGINE JUST REVVES UP AND TRANSMISSION WOULDN'T ENGAGE UNTIL FINALLY ENGAGING. THIS HAS TURNED INTO A MAJOR SAFETY ISSUE AS IT IS UNKNOWN WHEN THIS WILL HAPPEN. IT IS ALSO A SAFETY ISSUE WHEN THE TRANSMISSION JERKS SO BAD WHICH COULD ULTIMATELY CAUSE LOSS OF CONTROL. THIS OCCURS WHEN THE VEHICLE IS MOVING. ATTACHED IS IMAGES OF THE AMOUNT OF FORCE CAUSED BY THE JERKING MOTION AND A VIDEO OF THE PHONE ON THE DASH AND FALLING OF BECAUSE OF ONE SAID JERKING MOTION. THIS HAS BEEN AN ONGOING ISSUE SINCE DECEMBER 2015. THE DEALERSHIP HAS DESCRIBED THIS ISSUE AS A "OPERATIONAL CHARACTERISTIC". PLEASE SEE VIDEO ON YOUTUBE AT HTTPS://YOUTU.BE/OG2U_XHKRWW
Power train, Oct 20, 2017
AFTER STARTING MY VEHICLE, TRAVELING AT A LOW RATE OF SPEED, GOING INTO AN INTERSECTION, MY VEHICLE SHUT OFF. MY DASHBOARD INDICATOR LIGHTS CAME ON SHOWING: ENGINE, BATTERY AND THROTTLE CONTROL. AFTER SITTING IN THE INTERSECTION FOR 3-4 MINUTES, MY VEHICLE STARTED AGAIN, BUT VERY SLUGGISH. THIS OCCURRED 4 TIMES OVER A 7 DAY PERIOD. I GO TO MY DEALERSHIP, $175.00 LATER, THEY INFORM ME I WAS 4 QUARTS LOW OF OIL AND AS A SAFETY PRECAUTION MY VEHICLE WOULD AUTOMATICALLY SHUT DOWN. WHILE I'M DRIVING IT.? WHERE IS THE SAFETY IN THIS.? THEY ALSO TOLD ME THAT MY VEHICLE WOULD USE/REQUIRE 1 QUART OF OIL PER EVERY 1000 MILES AND WOULD INCREASE IN OIL CONSUMPTION AS THE VEHICLE MILEAGE INCREASED. MY CURRENT MILEAGE IS 47,000 MILES. MY OWNERS MANUAL STATES " IF THE OIL LIGHT TURNS ON WHILE DRIVING, STOP THE VEHICLE AND SHUT OFF THE ENGINE AS SOON AS POSSIBLE. A CHIME WILL SOUND FOR 4 MINUTES WHEN THIS LIGHT TURNS ON." NO WHERE IN MY MANUAL DOES IT STATE THAT MY VEHICLE WILL AUTOMATICALLY SHUT OFF WHILE DRIVING. I NEVER RECEIVED ANY WARNING OR INDICATION THAT MY OIL WAS LOW.
Power train, Oct 19, 2017
OCTOBER 19, 2017 ORIGINALLY WE HAD KEEP THE CAR IN THE GARAGE AND RARELY DROVE IT UNTIL THIS PAST SUMMER WHEN WE TOOK A PLANNED ROAD TRIP TO WESTERN NATIONAL PARKS WE HAD NEVER SEEN. WE HAD THE CAR CHECKED AT THE DEALERSHIP PRIOR TO THE TRIP AND NO ISSUES WERE BROUGHT UP. THE CAR HAD LESS THAN 25,000 MILES THEN DURING THE TRIP WE NOTICED ISSUES WITH THE TRANSMISSION AND BRAKES. WE TOOK THE CAR TO A JEEP DEALERSHIP AND TOLD IT WOULD GET US HOME. WE TURNED THE CAR INTO THE TACOMA JEEP DEALERSHIP @ 30,000 MILES AND DETERMINED THAT THE WARRANTY TOOK CARE OF THE TRANSMISSION WE WERE GIVEN A RENTAL CAR AND THE REPAIRS TOOK OVER A MONTH. TODAY I DROVE OUR 2014 JEEP CHEROKEE FOR THE FIRST TIME SINCE MY WIFE BROUGHT IT HOME FROM THE DEALERSHIP AFTER A TRANSMISSION REPLACEMENT DUE TO DEFECTIVE DESIGN. I DROVE TO THE POST OFFICE AND RETURNED. THE TRANSMISSION IS STILL ACTING LIKE IT HAS A MIND OF ITS OWN, BUT DURING THE RETURN TRIP WHILE IN AN INTERSECTION MAKING A LEFT TURN TO THE HY 16 ON RAMP. THE CAR ACTED LIKE THE ENGINE HAD DIED, (ABSOLUTELY NO RESPONSE FROM THE TRANSMISSION) FOR ABOUT 7 SECONDS AND SEEMED LIKE AN ETERNITY, TRYING TO DETERMINE WHAT TO DO WITH ONCOMING TRAFFIC. THE TRANSMISSION FINALLY ENGAGED AND I WAS ABLE TO CLEAR THE INTERSECTION. THIS BRINGS THE CARS RELIABILITY AND SAFETY INTO SEVER QUESTION. THIS INCIDENT ALSO BRINGS INTO QUESTION WITHER A REPAIR WAS MADE TO THE DESIGN OF THE TRANSMISSION HAD BEEN ACCOMPLISHED IF ANY. I ALSO NOTICED ON INSPECTION WHILE THE VEHICLE WAS RUNNING FROM OUTSIDE OF THE ENGINE COMPARTMENT THAT WHAT SOUNDS LIKE AN EXHAUST LEEK AND A HIGHER NOISE LEVEL THAN WHEN THE FAIRLY NEW CAR (30,000 MILES)WAS TURNED IN FOR REPAIR.
Exterior lighting, Oct 17, 2017
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO PROVIDE THE PROPER LIGHT COVERAGE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE THE HEADLIGHTS WERE REPLACED WITH AFTERMARKET HEADLIGHTS. THE FAILURE WAS NOT CORRECTED AND THE AFTERMARKET HEADLIGHTS ALSO FAILED TO PROVIDE PROPER LIGHT COVERAGE. THE CONTACT STATED THAT FORWARD AND SIDE LIGHT VISIBILITY WAS NOT PROVIDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 25,000. *LN
Electronic stability control (ESC), Engine, Oct 16, 2017
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING, ALL OF THE WARNING INDICATORS INADVERTENTLY ILLUMINATED. THE CONTACT STATED THAT THE ENGINE STALLED AND LOST POWER. THE VEHICLE WAS TAKEN TO WEINER AUTOMOTIVE (1151 US HWY 220, MOOREFIELD, WV 26836 (304) 530-9000), BUT NO DIAGNOSTIC FAILURE CODES WERE FOUND AND THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CLAIM WAS FILED. THE CONTACT STATED THAT THE MANUFACTURER WAS SENDING A MECHANIC TO INSPECT THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.
Parking brake, Power train, Oct 16, 2017
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE GEAR SHIFTER INDICATOR ILLUMINATED AND THE EMERGENCY BRAKE ENGAGED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE TIED WIRE HARNESS WAS HANGING FROM THE VEHICLE. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO GET A RENTAL VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000. THE VIN WAS NOT AVAILABLE. *LN CONSUMER STATED COMPLETE GEAR SHIFT FAILURE, ENTIRE SHIFT COLUMN WOULD LIGHT UP AND CAR EMERGENCY BRAKE WOULD ENGAGE. UPDATED 7/27/18*JB
Power train, Oct 15, 2017
JEEP CHEROKEE SHUT DOWN IN THE MIDDLE OF DRIVING DOWNTOWN ATLANTA GEORGIA. THE ENGINE TURNED OFF IN TRAFFIC AND WAS UNABLE TO START. AFTER SECOND ATTEMPT CAR TURNED ON AND SERVICE CODE "SERVICE TRANSMISSION" "SERVICE EMERGENCY BRAKE" . VEHICLE HAD TO BE TOWED TO DEALERSHIP. 2014 JEEP CHEROKEE TRAIL HAWK WITH 32K MILES.