2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints
2,647 reports, newest first.
Power train, Mar 7, 2017
9 SPEED TRANSMISSION ISSUE - (ORIGINAL COMPLAINT #10916811) - ONCE AGAIN I'M HAVING ISSUES WITH MY 2014 JEEP CHEROKEE - AFTER HAVING THE COMPUTER UPDATED TWICE IN THE FIRST TWO YEARS OF OWNERSHIP AND TRANSMISSION COOLER REPLACED IN OCTOBER OF LAST YEAR(2016) I WAS TOLD THE FORWARD DRIVE ISSUE AND HARD STARTS WERE RESOLVED. AS OF MARCH 6TH OF 2017 THE ENGINE LIGHT IS ON AGAIN AND THE FORWARD DRIVE ISSUE IS BACK. LONG PAUSES IN FORWARD MOMENTUM AND HARD SHIFTS. PLEASE REVIEW THIS CASE IMMEDIATELY AND OFFER SOME SORT OF GUIDANCE ON THIS CONTINUED ISSUE. WILL JEEP EVER BE HELD ACCOUNTABLE FOR THIS SUB-STANDARD TRANSMISSION AND HOW MANY PEOPLE WILL NEED TO BE INJURED BEFORE THEY ARE. THE HIGHWAY SAFETY BOARD NEEDS TO TAKE A STAND AGAINST THIS PRODUCT AND FORCE CHRYSLER/FIAT TO ACT RESPONSIBLY IN THIS SITUATION. LOSS OF FORWARD POWER ON THE HIGHWAY PUTS LIVES IN DANGER. FIX THIS ISSUE FIAT!
Structure, Mar 7, 2017
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 40 MPH WITH A MOTOR HOME ATTACHED, THE VEHICLE BEGAN TO VIOLENTLY SHAKE (DEATH WOBBLE) WITHOUT WARNING THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DETERMINED THAT AN ADD ON TOW PACKAGE WAS NEEDED TO TOW. IN ADDITION, THE CONTACT MENTIONED THAT HE PURCHASED THE VEHICLE UNDER THE PREMISE OF IT BEING GROUND TOWABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000. UPDATED 04/28/17 *LJ UPDATED 10/11/2017*JS
Engine, Mar 5, 2017
WHILE DRIVING ON A CITY STREET AT ABOUT 40 MPH, THE VEHICLE SHUT DOWN AND I COULD NOT ACCELERATE OR STEER. I RECEIVED THE MESSAGE ON THE MESSAGE CENTER THAT SAID "CAR MUST BE IN PARK IN ORDER TO SHIFT." THE VEHICLE STARTED AGAIN AFTER ABOUT 30 MINUTES AND NUMEROUS ATTEMPTS. THE FOLLOWING DAY, I TOOK THE CAR TO THE DEALER. I ENDED UP BEING TOLD THAT THEY FOUND NO OIL IN THE MOTOR, THEY DID AN OIL CHANGE AND I SHOULD BEGIN AN OIL CONSUMPTION TEST. I SHOULD NOTE, I HAD GONE ALMOST 6,000 MILES SINCE MY LAST OIL CHANGE WHEN THIS OCCURRED AND RECEIVED THE "OIL CHANGE REQUIRED" MESSAGE ON THE MESSAGE CENTER FOR THE FIRST TIME THAT VERY MORNING. THE DEALER TOLD ME THIS IS A KNOWN PROBLEM WITH THIS MODEL YEAR AND ENGINE. I ASKED WHY I DIDN'T GET SOME TYPE OF WARNING LIGHT. WAS TOLD THAT THIS MODEL DOES NOT HAVE A LOW OIL INDICATOR LIGHT. I SAID OK, BUT IT DOES HAVE AN OIL PRESSURE LIGHT AND A CHECK ENGINE LIGHT, WHY WOULDN'T ONE OF THOSE COME ON? THEY HAD NO ANSWER. I STARTED MONITORING THE OIL MYSELF EVERY 250 MILES. AFTER I DROVE 1000 MILES, THE OIL WAS AT THE SAME FULL LEVEL AS IT WAS WHEN THE OIL CHANGE OCCURRED. I WENT BACK TO THE DEALER AND THEY CAME TO THE SAME CONCLUSION. I WAS TOLD TO COME BACK AGAIN IN 1000 MILES. I WAS MONITORING THE SITUATION FOR THE NEXT 1000 MILES AND, AS OF THE THE DAY BEFORE I TOOK THE CAR IN, THE OIL LEVEL DROPPED ABOUT HALF WAY DOWN THE "FULL ZONE". THE DEALER TOLD ME THE OIL WAS EXACTLY THE SAME AS BEFORE AND THERE IS NOTHING WRONG WITH THE CAR! I AM FORTUNATE THE CAR STALLED WHILE I WAS DRIVING AT A RELATIVELY LOW RATE OF SPEED. AFTER RESEARCHING, THIS IS A COMMON PROBLEM IN THIS YEAR'S MODEL THAT JEEP IS AWARE OF AND IT SOUNDS LIKE THE ONLY SOLUTION TO THE PROBLEM IS TO REPLACE THE ENGINE. I WAS TOLD THE SAME BY THE DEALER INITIALLY, BUT NOW I AM BEING TOLD THERE IS NOTHING WRONG WITH THE CAR.
Electrical system, Structure, Other or unspecified, Feb 28, 2017, fire
I STARTED MY CAR TO WARM IT UP AND IN ABOUT FIVE MINUTES TIME THE CAR WAS ON FIRE. THE VEHICLE WAS PARKED IN FRONT OF MY HOME. THE FIRE DEPARTMENT WAS CALLED AND WAS ABLE TO PUT IT OUT. JUST A FEW DAYS AGO MY INSURANCE COMPANY TOLD ME THE CAUSE WAS DUE TO AN ELECTRICAL MALFUNCTION. THE CAR WAS A COMPLETE LOSS.
Steering, Suspension, Electronic stability control (ESC), Feb 27, 2017
TOW THE JEEP BEHIND MOTORHOME AND WHILE TRAVELING ABOUT 45MPH THE JEEP STARTED TO SHAKE OUT OF CONTROL CAUSING THE ENTIRE MOTORHOME TO SWAY SIDE TO SIDE. HAD TO COMPLETELY COME TO FULL STOP TO CORRECT, THIS HAS HAPPENED TWO TIMES. CONTACTED JEEP AND FILED COMPLAINT FOR FIX WHICH THEY WILL NOT HELP WITH COST. HAVE A CASE NUMBER ON FILE.
Power train, Feb 24, 2017
VEHICLE WAS MOVING. SERVICE TRANSMISSION WARNING LIT ON INSTRUMENT PANEL. VEHICLE TRANSMISSION WAS IN "D". VERY LITTLE POWER TO TRANSMISSION. MANAGED TO PULL OVER TO SIDE OF ROAD. TURNED OFF ENGINE. WAITED ABOUT TEN MINUTES. RESTARTED. WARNING REMAINED. DROVE TO SAFER AREA. STOPPED ENGINE. RESTARTED. SERVICE TRANSMISSION LIGHT NOT DISPLAYED. VEHICLE OPERATED NORMALLY.
Service brakes, Feb 24, 2017
VEHICLE MOVING ON INTERSTATE.. BRAKING SYSTEM ENGAGED, WARNING LIGHT TO BRAKE CAME ON. NO APPARENT REASON. DRY ROADS. NIGHT-TIME. DRIVER DID NOT BRAKE BUT ACCELERATED AND OVERRODE THE BRAKING ACTION SINCE THERE WAS NO REASON TO STOP THE VEHICLE.
Power train, Feb 22, 2017
AFTER HAVING A SOFTWARE FLASH TO MY TRANSMISSION I NOTICED THE SHIFT LEVER BECOMING HARDER TO USE. THIS HAPPENS ESPECIALLY BACKING OUT OF A DRIVE OR WHEN SPOTTING A TRAVEL TRAILER. RECENTLY I HAD A LOUD NOISE APPEAR AND AS I DROVE DECIDED TO SHIFT TO NEUTRAL TO SEE IF IT WAS DRIVE TRAIN RELATED. TO MY SURPRISE I WAS UNABLE TO PUT THE VEHICLE BACK IN DRIVE AND I WAS ON A BUSY STREET. I HAD TO COME TO A FULL STOP BEFORE THE DRIVE SELECTOR ENGAGED. THE DEALER DID THIS UPGRADE WHEN THE CAR WAS IN FOR SERVICE WITHOUT ANY PREVIOUS NOTICE. IF THE CAR IS IN ANY MOTION THE SHIFTER WILL LOCK OUT DRIVE OR REVERSE IF PUT INTO NEUTRAL. I WAS TOLD THIS WAS FIATS FIX FOR THE PROBLEMS WITH THE GRAND CHEROKEE AND THAT IT CANNOT BE REVERSED. I FIND THIS A BIG PROBLEM. IT SOUNDS LIKE A SMALL BAND AID FIX THAT CREATED ANOTHER PROBLEM. WHEN MY CAR WAS NEW IT DID NOT ACT LIKE THIS. THIS IS NO LONGER THE VEHICLE I PURCHASED AND WOULD NOT RECOMMEND IT TO ANYONE. I HAVE NOT HEARD OF ANY PROBLEM WITH THE SHIFTER MECHANISM ON THIS VEHICLE. I WANT MY OLD SHIFTER BACK AGAIN. THIS PROBLEM MAKES IT DIFFICULT TO PUT MY TRAILER IN A CAMPSITE WHERE I HAVE TO GO BACK AND FORTH TO PARK IT. I CALLED CHRYSLERS 800 NUMBER WITH NO SATISFACTION. AGAIN IF THE VEHICLE IS MOVING A TINY BIT AND THE SHIFTER IS PUT NEUTRAL IT IS LOCKED OUT UNTIL THE CAR IS COMPLETELY AT A STANDSTILL. IF A CHILD REACHING TO THE FRONT SEAT ACCIDENTALLY MOVES THE SHIFTER ON THE FREEWAY INTO NEUTRAL YOU WILL HAVE TO COME TO A COMPLETE STOP BEFORE YOU CAN ENGAGE DRIVE AGAIN.
Fuel/propulsion system, Feb 21, 2017
JUST UNDER 20,000 MILES WENT TO FILL UP WITH GAS AND AS SOON AS I STARTED THE PUMP THE GAS CUTS OFF AS IF I HAD A FULL TANK. I TRIED TILTING THE NOZZLE, PULLING IT OUT A BIT, TRYING TO SLOWLY POUR, ETC AND NOTHING WORKED AT TWO SEPARATE STATIONS. CAN NOT GO WITH THE AUTOMATIC SHUTOFF I RISK OVER FUELING THE VEHICLE IF I TRY TO FILL IT UP ALL THE WAY.
Suspension, Power train, Electrical system, Feb 20, 2017, crash
JEEP CHEROKEE RECALL. I LIVE IN COLOMBIA AND I HAVE A JEEP CHEROKEE 2014. THIS TRUCK HAS LEFT DEFECTIVE IN BRAKES, TRANSMISSION ALWAYS. I HAVE NOT BEEN INFORMED BY "DEMCAUTOS" ABOUT THE RECALL. DEMCAUTOS. DEMCAUTOS IS THE CONCESSIONAIRE WHERE BUY MY VEHICLE.
Power train, Engine, Feb 19, 2017
JUST BOUGHT WITH 40K MILES ONE MONTH AGO (1/21/2017). 1 WEEK AFTER BUYING, WHILE DRIVING THROUGH THE MIDDLE A BUSY CITY INTERSECTION, THE ENGINE SHUTTERED AND SHUT ITSELF OFF. I WAS RIGHT IN MIDDLE OF INTERSECTION. THE DISPLAY INDICATED THAT I HAD TO PUT THE CAR IN NEUTRAL TO RESTART. I DID, BUT IT RESTARTED AND PRESSING GAS DIDN'T EVEN REV THE ENGINE. I WAITED ABOUT 30 SECONDS AND RESTARTED. IT WORKED AND I DROVE AWAY. FOUND OUT ABOUT SAFETY RECALL THAT DAY AND HAD JEEP DEALER DO THE RECALL THE NEXT DAY..THEN, 2 WEEKS LATER, I WAS IN PARK AT THE VET WITH THE ENGINE ON, THE ENGINE STUTTERED AND DID THE EXACT SAME THING. I RESTARTED IT AND AGAIN, PRESSING THE GAS...EVEN FLOORING IT...DID NOT EVEN REV THE ENGINE AT ALL. I WAITED ABOUT 30 SECONDS, RESTARTED, AND DROVE OFF FINE. I GOT AN OIL CHANGE WITH FULL SYNTH (0W 20) OIL THE NEXT DAY, BECAUSE OF SOME REPORTS THAT THE OIL COULD BE PART OF THE PROBLEM. THEN ONLY A WEEK LATER (YESTERDAY, 2/18/17), I WAS ON A TRIP TO WEST VIRGINIA WITH MY WIFE (140 MILES FROM HOME), AND WAS DRIVING AWAY FROM A STOP LIGHT (TURNING RIGHT) AND IT DID THE EXACT SAME THING. THE ENGINE JUST SHUTTERED AND SHUT ITSELF OFF WHILE DRIVING. I WAS LUCKY TO DRIFT CLOSE TO THE SIDE OF THE ROAD, BUT I DIDN'T EVEN GET FULLY OFF THE ROAD, RESTARTED, AND NO AMOUNT OF PRESSING THE GAS WOULD EVEN REV THE ENGINE. I TURNED IT OFF, WAITED 30 SECONDS, AND RESTARTED. IT WORKS, THOUGH IT DOESN'T SEEM SMOOTH ANY MORE, BUT NOW THE CHECK ENGINE LIGHT IS ON. I'VE HAD MANY VEHICLES, BUT HAVE NEVER HAD A PROBLEM LIKE THIS. I WILL BE GOING BACK TO JEEP TO HAVE THEM LOOK AT IT, BUT I DON'T WANT TO KEEP PAYING FOR VISITS WHERE THEY CAN'T FIND ANYTHING (LIKE A LOT OF FOLKS WITH THIS PARTICULAR MODEL ON THE BOARDS). I LOVE THIS VEHICLE, BUT I'M ACTUALLY AFRAID TO DRIVE IT. ...UPDATED 05/11/17 *BF
Power train, Feb 17, 2017
VEHICLE DRIVEN ON A TRIP OVER 500 MILES WITH STOPS ALONG THE WAY. PARKED OVERNIGHT. NEXT DAY TRIP RESUMED. WITHIN 10 MILES FROM OVERNIGHT STOP AND AFTER REFUELING, "SERVICE TRANSMISSION" WARNING APPEARED. VEHICLE WAS MOVING AT APPROXIMATELY 35 MPH WHEN THE WARNING APPEARED. A "FEELING" LIKE "SLIPPING A CLUTCH" WAS EXPERIENCED ON THIS VEHICLE ALTHOUGH IT IS EQUIPPED WITH AN AUTOMATIC TRANSMISSION. OUTSIDE TEMPERATURE WAS APPROXIMATELY 71 DEGREES. TRANSMISSION TEMPERATURE WAS APPROXIMATELY 195 DEGREES ACCORDING TO VEHICLE DASH INFO. DISPLAY. ALREADY COMMITTED TO ENTER INTERSTATE BUT PULLED OVER ON RAMP. TURNED ENGINE OFF. THIS ACTION HAD "RESET" THE VEHICLE TO NORMAL OPERATION IN THE PAST. THIS TIME THE "SERVICE TRANSMISSION" WARNING REMAINED AFTER RESTARTING ENGINE. DUE TO THE FEAR OF BEING STRUCK BY TRAFFIC ACCELERATING FOR ENTRY ON THE INTERSTATE, ALONG WITH CONGESTION, ROAD CONSTRUCTION, AND PANIC, VEHICLE ENTERED INTERSTATE AT A SLOW SPEED. EXITED AT NEXT EXIT AND MADE IT TO A SAFER PLACE. PARKED AND SHUT OFF THE ENGINE. WAITED APPROXIMATELY 5 MINUTES. THIS TIME THE "SERVICE TRANSMISSION" WARNING WAS NOT DISPLAYED. TRIP RESUMED FOR APPROXIMATELY 250 MILES ON INTERSTATE AND LOCAL ROADWAYS WITHOUT A PROBLEM. PARKED VEHICLE FOR A FEW DAYS WITHOUT DRIVING IT. RETURNED, DRIVING ABOUT THE SAME DISTANCE WITHOUT A PROBLEM. THIS IS THE FOURTH TIME THE VEHICLE HAS HAD PROBLEMS WITH THE DRIVE TRAIN. ALL PAST VEHICLE RECALLS HAVE BEEN PERFORMED. LACK OF ADEQUATE POWER WHEN NEEDED FROM THE DRIVE TRAIN IS A SIGNIFICANT DANGER TO ALL. THE "SERVICE TRANSMISSION" WARNING AND LACK OF POWER IN THE DRIVE TRAIN HAD OCCURRED DURING A SEPARATE TRIP RECENTLY. VEHICLE WILL BE TAKEN TO THE DEALER FOR AN OPPORTUNITY BY FCA TO REPAIR OR REPLACE THE VEHICLE.
Power train, Feb 16, 2017
I'VE HAD THE SAME PROBLEM THAT LITERALLY HUNDREDS OF OTHER PEOPLE HAVE HAD. WHILE DRIVING ON THE INTERSTATE AT ABOUT 65 MPH, MY JEEP'S TRANSMISSION BECAME UNRESPONSIVE. IT WOULDN'T CHANGE GEARS WHILE I HIT THE GAS AND SHIFTED TO NEUTRAL AND STAYED IN NEUTRAL. THE CHECK ENGINE LIGHT CAME ON AND A MESSAGE STATING "SERVICE TRANSMISSION SHIFT TO P THEN TO D" WAS DISPLAYED. I HAD TO COAST TO A SAFE LOCATION TO EXIT THE TRAVEL LANE AND PULL-OFF ONTO THE SIDE OF THE ROAD. AFTER THE VEHICLE WAS SHUT OFF FOR ABOUT 10 MINUTES, I STARTED IT AND THE TRANSMISSION WORKED. THIS IS THE THIRD TIME THIS PROBLEM HAS HAPPENED TO ME IN THE LESS THAN 3 YEARS I'VE OWNED THE JEEP. I'M GOING TO SELL IT BECAUSE I DO NOT WANT TO RISK THE CHANCE OF HAVING THE TRANSMISSION BECOME UNRESPONSIVE WHILE I'M ON THE HIGHWAY WITH NO SHOULDER TO STOP ON. IT'S A BLESSING NOBODY HAS HAD TO STOP WITHIN THE TRAVEL LANE AND CAUSED AN ACCIDENT. I'M VERY SURPRISED CHRYSLER HAS NOT BEEN FORCED TO ISSUE A TOTAL RECALL. THIS IS A SERIOUS ISSUE THAT CAN LEAD TO SOMEONE GETTING KILLED.
Vehicle speed control, Feb 14, 2017
NUMEROUS TIMES THE CAR WILL BRAKE ON ITS OWN AND ACCELERATE ON ITS OWN, WITHOUT DEPRESSION OF BRAKE OR GAS PEDALS.
Power train, Feb 13, 2017
WHILE DRIVING THE TRANSMISSION WILL RANDOMLY FAIL AND CAUSE THE CARE TO RAPIDLY DECELERATE. IT WILL DISPLAY COUNTLESS FAULTS AND FORCE YOU TO COME TO A COMPLETE STOP, TURN OFF THE VEHICLE AND DO A COMPLETE RESTART. THIS HAS HAPPENED MULTIPLE TIMES AND IS NOW AT THE DEALERSHIP FOR THE 3RD TIME IN PAST 30 DAYS. IT HAS HAPPENED ON THE HIGHWAY, ON REGULAR CITY STREETS, AND EVEN HAPPENED WHILE DRIVING IT ONTO THE DEALERSHIP LOT FOR SERVICE. ON MORE THAN ONE OCCASION THE VEHICLE HAS ALMOST CAUSED AND ACCIDENT. 2/11/17 IT FAILED ON THE CONGESTED CITY STREET AND NARROWLY AVOIDED BEING REAR ENDED. IT IS UNSAFE AND IT LIKELY TO GET MY WIFE OR CHILD SERIOUSLY INJURED OR EVEN KILLED.
Electrical system, Visibility/wiper, Feb 10, 2017
WHEN I TURN WIPERS ON HIGH THEY SHUT OFF. CHRYSLER SAID THEY ARE GETTING A NEW BODY CONTROL MODULE. I HAVE BEEN WAITING SINCE JUNE 2016. I FEEL IT IS DANGEROUS AND IF THEY CAN'T FIX IT THEY SHOULD GIVE US S NEW CAR. I WAS DRIVING TO WORK IN HEAVY RAIN AND PUT MY WIPERS ON HIGH AND THEY QUIT!
Power train, Electrical system, Feb 9, 2017
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 70 MPH, VARIOUS WARNING INDICATORS RANDOMLY FLASHED. THE SPEED DECREASED AND THE TRANSMISSION GEARS FAILED TO SHIFT FROM DRIVE TO PARK. THE CONTACT COASTED THE VEHICLE OFF THE ROAD. THE GEAR WAS DIFFICULT TO CHANGE FROM DRIVE TO PARK, SO THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE. THE CRASH INTERMITTENT BEING DISABLED, SERVICE BRAKES, AND SERVICE TRANSMISSION WARNING INDICATORS FLASHED. THE VEHICLE WAS DRIVEN TO THE DEALER. THE DEALER WAS UNABLE TO SCHEDULE AN APPOINTMENT SO THE VEHICLE WAS LEFT AT THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Power train, Feb 6, 2017
HELLO, I HAVE HAD MULTIPLE ISSUES WITH MY JEEP CHEROKEE TRANSMISSION. IN ADDITION TO THE CONSTANT HARD SHIFTING, THE VEHICLE HAS STALLED OUT TWICE ON THE FREEWAY. THE CAR REFUSED TO SHIFT IN TO GEAR AND I PULLED OUT TO THE SIDE OF THE ROAD TO "RESTART" IT. IT PROCEEDED TO MAKE A HORRIBLE WHINING SOUND. THE ENGINE LIGHTS AND SERVICE TRANSMISSION CAME UP.
Power train, Feb 6, 2017
WHEN DRIVING AT 65MPH ON THE HIGHWAY. THE ENGINE SHUT OFF AND THE SERVICE TRANSMISSION LIGHT CAME ON. I WAS ABLE TO MAKE IT TO THE SHOULDER. I SHIFTED INTO PARK AND TURNED THE JEEP TOTALLY OFF. I THEN TRIED TO RE START THE JEEP AND IT STARTED AND STILL HAD THE WARNING SERVICE TRANSMISSION AND THE INTERIOR DASH LIGHTS WERE FLASHING, I TRIED TO SHIFT INTO REVERSE, NEUTRAL AND DRIVE WHEN I DID I GOT A BIG CLUNK SOUND, I WAS ABLE TO GET OFF THE HIGHWAY AND INTO A SAFE HIGHWAY REST AREA WHEN I WAS DRIVING TO THAT LOCATION IT SEEMED THE TRANSMISSION WAS IN A MIDRANGE GEAR. WHEN IN THE REST AREA I LET THE JEEP SIT FOR ABOUT 30 MIN AND I TRIED TO START AGAIN THE SERVICE TRANS LIGHT WAS GONE AND THE CHECK ENGINE LIGHT WAS ON, I TRIED TO SHIFT AND THERE WAS NO ISSUES SO I WAS ABLE TO CONTINUE HOME. I HAVE BEEN SEARCHING THE 2014 JEEP CHEROKEE LATITUDE WITH THE V6 MOTOR AND THIS SEEMS TO BE AN ONGOING ISSUE WITH THE ENGINE SHUTTING OFF. THIS IS A MAJOR SAFETY ISSUE, AND JEEP NEEDS TO TOTALLY REPLACE THE COMPUTER AND TRANSMISSION SO THIS DOESN'T HAPPEN OR BUY BACK AND MAKE SURE ALL OF THESE ARE OFF THE HIGHWAYS
Fuel/propulsion system, Feb 6, 2017
FUEL TANK WILL ONLY TAKE SMALL AMOUNTS OF GAS AT A TIME. GAS BACKS UP IN FUEL NECK AND CAUSES THE PUMP TO SHUT OFF. FUEL GAUGE WILL INDICATE LOW AND TAKES ME OVER 10 MINUTES JUST TO PUT IN 10 GALLONS OF GAS. I HAVE TRIED HOLDING THE NOZZLE AT DIFFERENT ANGLES, DIFFERENT SPEEDS AND TRIED MULTIPLE GAS STATIONS WITH NO SUCCESS. GAS CONTINUES TO BACK UP IN THE FUEL NECK AND OCCASIONALLY PUKES UP GAS OUT OF THE FUEL NECK.
Power train, Feb 6, 2017
4 MONTHS FOLLOWING THE "FLASHING" OF THE COMPUTER SYSTEM AFTER A TRANSMISSION FAILURE WHILE DRIVING AT FULL SPEED IT HAS HAPPENED AGAIN, AFTER NEVER REALLY "FEELING" LIKE IT WAS SHIFTING PROPERLY. WITH MY 2YR OLD DAUGHTER & WIFE IN THE CAR, WHILE ACCELERATING AND TURNING OUT INTO ONCOMING TRAFFIC THE TRANSMISSION SUDDENLY DISENGAGED/SLAMMED, WHICH LED TO NO RESPONSE, STALLING THE ENGINE AND LOSING POWER STEERING. LOST CONTROL OF THROTTLE/ACCELERATION. HAD TO GET OVER IMMEDIATELY TO AVOID BEING HIT TO THE SIDE OF THE ROAD. NO WARNING LIGHTS CAME ON LIKE THEY DID THE FIRST TIME, ONLY THE BATTERY LIGHT LIKELY DUE TO THE STALL. I PUT THE VEHICLE IN PARK AND TURNED OFF THE IGNITION. I THEN TURNED IT BACK ON TO START AND IT SEEMED TO TRY TO START THE VEHICLE ABOUT 5-6 TIMES, AND IT STARTED. THE GEARS DID NOT SEEM TO BE SHIFTING PROPERLY, ALMOST STALLING AGAIN- HAD TO DRIVE IT IN LOW 20-30MPH TO OUR HOME. I HAVE IT TOWED TO THE DEALERSHIP AGAIN, WITH NO UPDATE ON THE STATUS YET. OBVIOUSLY THIS IS A REPLACE OR REFUND SITUATION- THERE IS NO GUARANTEE ANY "FLASHING" TOOK CARE OF THE ISSUE- THIS IS A MECHANICAL, COMPUTER OR COMBINATION FAULT. THIS IS OUR FAMILY VEHICLE- HAD THIS HAPPENED TO THEM OR IF TRAFFIC HAD BEEN CLOSER WHEN WE TURNED WE WOULD BE IN THE HOSPITAL, OR WORSE.
Engine, Feb 4, 2017
WHILE DRIVING AND TURNING AROUND THE CORNER, VEHICLE LOST POWER BUT I WAS ABLE TO DRIVE TO THE SIDE OF THE ROAD. IT ALSO DID THIS THE FOLLOWING DAY. AFTER A INTERNET SEARCH, I FOUND OUT THAT THE VEHICLE WILL LOSE POWER SUCH AS THIS IF THE OIL IS LOW. AFTER CHECKING THE OIL DIP STICK, IT WAS LOW BY 2 QUARTS. NO OIL INDICATOR DISPLAYED IN THE VEHICLE. AFTER ADDING THE OIL, THE STALLS WENT AWAY.
Power train, Feb 4, 2017
WHILE DRIVING, THE JEEP WOULDN'T SHIFT AND THEN SHIFTED INTO NEUTRAL WITH A WARNING MESSAGE "SERVICE TRANSMISSION" ON DISPLAY AND "SHIFT TO P THEN TO D" APPEARED. I TRIED TO BREAK AND IT ACTED AS IF IT DIDN'T WANT TO STOP. THIS ALMOST CAUSED A CRASH IN TRAFFIC. I QUICKLY PUT ON MY FLASHERS SO PEOPLE WOULDN'T HIT ME. I MANUALLY PUT THE JEEP IN NEUTRAL, IT WAS ALREADY STALLED, TURNED THE ENGINE OFF AND RIGHT BACK ON AND WAS ABLE TO PUT IT INTO PARK AND THEN DRIVE AND SLOWLY DRIVE UNTIL I COULD GET PULLED OVER. WHEN STOPPED THE ENGINE WOULD REV ON ITS OWN AND THEN STALL. I HAD TO RESTART IT SEVERAL TIMES AND MOVE IT FROM PARK TO DRIVE AND WAS ABLE TO DRIVE A SHORT DISTANCE TO MAKE IT TO THE JEEP DEALER. A FEW WEEKS AGO, AFTER EXPERIENCING SHIFTING PROBLEMS, I HAD THE TRANSMISSION MODULE RE-CALIBRATED AND IT SHIFTED, THOUGH AWKWARDLY, UNTIL TODAY WHEN THE TRANSMISSION WOULDN'T SHIFT, REVVED ON ITS OWN, LURCHED, AND THEN BECAME UNRESPONSIVE WHILE IN MOTION ON A CITY STREET IN TRAFFIC. I CAN'T TRUST THIS VEHICLE OR DRIVE IT.
Power train, Jan 31, 2017
IT'S BEEN OVER 3 MONTHS THAT THE RECALL IS SITTING OUT. DEALERSHIP STATES NO PARTS.
Electrical system, Jan 30, 2017
FOG LIGHTS STOPPED WORKING. THE DEALERSHIP TRACED THE ISSUE TO A FAULTY GROUND IN THE WIRE.