2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints
2,647 reports, newest first.
Engine, Aug 22, 2016
WHILE DRIVING ABOUT 50 MPH ON WINDING HILLY COUNTRY ROAD, THE VEHICLE SUDDENLY JERKED AND ALL THE DASHBOARD LIGHTS LIT UP. THE CAR COMPLETELY SHUT DOWN. THIS SHUTDOWN LASTED FOR ONLY 2-3 SECONDS AND THEN RESTARTED AS IF NOTHING EVER HAPPENED. IT WAS NOT NECESSARY FOR THE DRIVER TO DO ANYTHING. THERE WAS NO NEED TO RESTART THE VEHICLE IT RESTARTED ON ITS OWN AS THE KEY REMAINED IN THE IGNITION AND WE DID NOT TOUCH IT.
Power train, Aug 21, 2016
PURCHASED THE 2014 JEEP CHEROKEE JUNE 2014. AT 7,000 MILES IT STARTED BANGING INTO GEAR FROM 2ND TO 3RD. BROUGHT IT IN A FEW TIMES WITHIN THAT YEAR AND THEY COULDN'T DUPLICATE THE CONDITION BUT REFLASED THE TCM UNIT SEVERAL TIMES. AFTER CHANGING DEALERSHIPS MONTHS LATER THE FOLLOWING YEAR IN 2015 I ADDRESSED THE PROBLEM TO THEM. SAME THING IN WHICH THE PROBLEM COULDN'T BE DUPLICATED. IN FEBRUARY ANOTHER TRIP TO THE DEALERSHIP AND THIS TIME THEY FOUND THE DEFECT IN THE TRANSMISSION VALVE BODY. THE REPAIR WAS MADE. APRIL 7 2016 BACK TO THE DEALERSHIP WITH THE SAME SIMILAR PROBLEM. THIS TIME THEY REPLACED THE TRANSMISSION. NOW THE PROBLEM IS WITH DELAYED DOWNSHIFTING WHILE CHANGING LANES MOSTLY. I WAS ALMOST REAR ENDED WITH MY SON DRIVING ON HIS DRIVING PERMIT. THAT WAS VERY CLOSE. HE EVEN EXPRESSED HIS CONCERN OF THE VEHICLE NOT RESPONDING TO A DOWNSHIFT. HE NOW IS RELUCTANT TO DRIVE MY JEEP. IT HAS BECOME A HAZARDOUS SITUATION WHILE DRIVING. SOMETIME IN SEPTEMBER I WILL ADDRESS THE ISSUE IN THE DELAYED DOWNSHIFTING PROBLEM.
Power train, Aug 19, 2016
DRIVING AT LOW SPEEDS ON A CITY STREET, THE CAR STARTED TO SHAKE AND BUCK AND STOPPED WITHOUT WARNING. I GOT A MESSAGE READOUT THAT SAID TRANSMISSION FAILURE. THEN IT SAID TO START THE CAR IN PARK? IT TOOK SEVERAL TRIES, BUT I HAD CARS IN BACK OF ME HONKING AND HAD TO MOVE IT. FINALLY IT STARTED BUT CONTINUES TO SHAKE AND KEPT TURNING OFF. I MANAGED TO GET IT INTO A PARKING LOT SO IT WAS SAFE. THE DEALER SAYS IT IS SOME PART IN THE TRANSMISSION AND THEY ARE REPAIRING IT. I AM TOO SCARED TO DRIVE IT AGAIN. I COMMUTE ON A MAJOR HIGHWAY AT HIGH SPEEDS. IF IT HAPPENS AGAIN, I WILL PROBABLY BE KILLED.
Power train, Aug 18, 2016
I HAVE A JEEP CHEROKEE LATITUDE. IT HAS BEEN RECALLED 5 TIMES AND TODAY SHUTDOWN ABRUPTLY WITH A TRANSMISSION FAILURE.IT PUT ME AT CONSIDERABLE RISK AS I WAS IN THE MIDDLE OF FAST MOVING TRAFFIC. THIS IS UNACCEPTABLE. I CALLED THE MANUFACTURER AND ASKED THAT JEEP EXTEND MY WARRANTY FOR THREE YEARS AS I HAVE NO CONFIDENCE IN THE VEHICLE. SO FAR THEY HAVE REFUSED. HOW OUTRAGEOUS. YES, PURCHASE OUR VEHICLE THAT WILL PUT YOU AT RISK AND EXPECT NO COMPENSATION FORM JEEP. HOW DO WE START A CLASS ACTION SUIT?
Power train, Aug 17, 2016
WHEN "SERVICE TRANSMISSION" INDICATOR GOES ON, THE TRANSMISSION BECOMES INEFFECTIVE AND VEHICLE LOOSES POWER. THE VEHICLE USUALLY REMAINS IN THIS CONDITION FOR SEVERAL HOURS BEFORE INDICATOR WARNING GOES AWAY AND TRANSMISSION BECOMES OPERATIVE. DEALERSHIP INSTALLED A SOFTWARE FIX BUT THE PROBLEM HAS REOCCURRED SINCE THE FIX. CONCERNED ABOUT SAFETY IF PROBLEM OCCURS AT HIGH SPEEDS OR IN HEAVY TRAFFIC. THE SEVERAL OCCURANCES TO-DATE HAVE ALL OCCURRED AT LOW SPEEDS. THE INTERNET IS FULL OF COMPLAINTS REGARDING THIS ISSUE
Power train, Engine, Fuel/propulsion system, Aug 16, 2016
VEHICLE DOESN'T IDLE AT STOP SIGNS OR LIGHT, OFTEN THE ENGINE SHUTS DOWN IF BRAKE IS APPLIED ABRUPTLY. WHEN SELECTING DRIVE FROM REVERSE THE VEHICLE ENGINE DIES AND SAME WITH TURNING LEFT OR RIGHT IF YOUR FEET IS NOT ON THE ACCELERATOR PEDAL. HAPPENS BOTH ON THE HIGHWAY OR AROUND LOCAL STREETS.
Power train, Aug 16, 2016
WHILE DRIVING 10-15 MPH IN MY NEIGHBORHOOD MY JEEP SLIPPED OUT OF GEAR MADE A GRINDING NOISE AND CAME TO AN ABRUPT STOP. MY ENGINE LIGHT CAME ON AND A "SERVICE TRANSMISSION" WARNING POPPED UP. MY DASHBOARD INSTRUCTED ME TO SHIFT THE CAR IN TO "P" THEN INTO MY DESIRED GEAR. I SHIFTED THE CAR IN TO PARK, PRESSED ON THE BRAKE AND SHIFTED THE CAR INTO "D" RELEASED THE BRAKE AND PROCEEDED TO STEP ON THE GAS ONLY TO HAVE THE ENGINE REV LIKE IT WAS STILL IN NEUTRAL OR PARK. I SHIFTED THE CAR BACK INTO PARK AND SHUT OFF MY VEHICLE. I RESTARTED THE VEHICLE AND ATTEMPTED TO PLACE THE CAR IN "D." THE TRANSMISSION MADE A GRINDING NOISE AND DID NOT SHIFT SMOOTHLY INTO GEAR MAKING A LOUD CLICKING SOUND. THIS HAPPENED TWICE IN A SPAN OF 500 FT. A TRANSMISSION SHOP COULDN'T FIND A ISSUE AND RECOMMENDED I TAKE IT TO A JEEP DEALERSHIP. IT IS CURRENTLY THERE HAVING THE SAME ISSUES.
Power train, Aug 16, 2016
ONGOING ISSUES WITH 9 SPEED TRANSMISSION SINCE THE VEHICLE WAS DELIVERED NEW. 8 SERVICE DATES IN DEALER SERVICE SHOP VARYING FROM 1-30 DAYS DURATION TOTALING 64 DAYS. TRANSMISSION HAS BEEN REPLACED COMPLETELY TWICE, TRANSMISSION CONTROL MODULE REPLACED TWICE, MULTIPLES SOFTWARE UPDATES UNDER WARRANTY. DATE OF OCCURRENCE LISTED IN THIS FORM IS THE LAST DATE OF SERVICE. FOLLOWING ARE SYMPTOMS: TRANSMISSION DOES NOT DOWNSHIFT WHEN SLOWING AROUND CURVES AND LUGS IN TOO HIGH OF A GEAR WHEN ACCELERATING. 'TRANSMISSION INTERMITTENTLY SLIPS WHEN SLOWLY ACCELERATING ON MODERATE TO STEEP SLOPES FROM A STOP - THEN ABRUPTLY LUNGES INTO GEAR. 'WHEN AT SPEED, THE TRANSMISSION EXHIBITS LONG DELAYS WHEN ACCELERATION IS ATTEMPTED. 'WHEN SHIFTING INTO REVERSE, TRANSMISSION INTERMITTENTLY DOES NOT INITIALLY ENGAGE ' THEN ABRUPTLY ENGAGES. 'TRANSMISSION UNEXPECTEDLY DISENGAGES OR SHIFTS INTO NEUTRAL.
Power train, Aug 15, 2016
I STARTED MY CAR AND SHIFTED IT TO REVERSE ON A SLIGHT DECLINE IN MY DRIVEWAY. THE CAR SHOOK AND MADE A STRANGE NOISE. I PUSHED THE ACCELERATOR AND CAR ROLLED FOWARD NOT DOING ANYTHING. I SHIFTED IT BACK TO PARK AND THE WHOLE CAR SHOOK AGAIN. I DID IT AGAIN FROM PARK TO REVERSE TO DRIVE AND IT SHOOK EVERY TIME. THE DASH SAID SERVICE TRANSMISSION AND PARKING BRAKE. I TURNED THE CAR OFF AND NOW IT ONLY HAS THE SERVICE TRANSMISSION LIGHT ON. I TRIED AGAIN A DAY LATER AND IT DOES SHIFT BUT MAKES A CRUNCHING SOUND UNDER THE CLUTCH. I CONTACTED CHRYSLER AND THEY ARE CALLING ME BACK WITH A CASE WORKER. MY JEEP HAS 18000 MILES ON IT. I HAVE HAD NO OTHER ISSUES EXCEPT THE DELAY FROM 2ND GEAR AND THE DELAY OF THE CAR TAKING OFF WHEN YOU ACCELERATE BUT I FIGURED IT WAS DESIGNED THAT WAY.
Visibility/wiper, Aug 15, 2016
FRONT WINDSHIELD CRACKING.
Power train, Electronic stability control (ESC), Engine, Aug 14, 2016
I HAVE HAD MULTIPLE INSTANCES OF THE TRANSMISSION FALLING OUT OF GEAR AND LOSING ALL POWER. IN ORDER TO GET ANY ACCELERATION I HAVE TO RESTART THE CAR MULTIPLE TIMES. AT THIS POINT I WILL BE UNABLE TO GET ABOVE 5-10 MPH. WHEN SHIFTING BETWEEN GEARS DURING THESE INSTANCES THE CAR WILL JERK VIOLENTLY AS I SHIFT BETWEEN P R N & D. ON ONE OCCASION THE CAR ACCELERATED IN REVERSE WHEN THE DASH SHOWS THAT I WAS IN D. IN EVERY INSTANCE THIS HAS OCCURRED WHILE I WAS DRIVING THE VEHICLE. MULTIPLE TIMES BOTH ON THE FREEWAY AND ON CITY STREETS. WHEN THE ISSUE OCCURS MY CHECK ENGINE, SERVICE TRANSMISSION, SERVICE PARKING BRAKE, AND TRACTION CONTROL LIGHTS COME ON. THE ISSUE IS NOT AFFECTED BY SPEED, TURNING, ETC. I CURRENTLY HAVE A REPLACEMENT TRANSMISSION IN THE CAR AND HAVE HAD IT INTO TWO DIFFERENT DEALERSHIPS MULTIPLE TIMES FOR THIS ISSUE AND AM STILL EXPERIENCING THE PROBLEM. I HAVE TAKEN VIDEO RECORDS OF THE LATEST INSTANCES AND SHOWN THE SERVICE ADVISORS.
Power train, Aug 12, 2016
I DIDN'T KNOW JUST HOW QUIRKILY SENSITIVE THIS VEHICLE WOULD BECOME TO STARTING OFF; ESPECIALLY AFTER FCA STARTED RECALLS FOR TRANSMISSION SOFTWARE UPDATES. THIS (R01) WAS COMPLETED ON THE VEHICLE, (MARCH 2015 AT 17,399 MILES). UNTIL I GOT RID OF THE VEHICLE IN MAY 2016 IT BECAME A CRAP-SHOOT AS TO HOW THE VEHICLE WOULD RESPOND TO ACCELERATION FROM EITHER A FULL OR ROLLING STOP. IN MAY 2015 (20,362 MILES), I HAD MY FIRST TRANSMISSION FAILURE AFTER MAKING A TURN FROM A FULL STOP. THERE WERE SERVICE TRANSMISSION AND PARKING BRAKE WARNINGS. I STOPPING,PUT THE VEHICLE INTO PARK AND TURNED OFF THE IGNITION. I WAS ABLE TO RESTART AND ENGAGE THE TRANSMISSION AND DRIVE TO DEALERSHIP. DIAGNOSES FOUND MULTIPLE STORED CODES RELATED TO THE TRANS FLASH RECALL. IN AUGUST 2015, (23,861 MILES) THERE WAS THE 2ND INCIDENT WHEN THE TRANSMISSION LOCKED INTO 2ND GEAR WHILE GOING DOWN A WINDING ROAD AND REMAINED SO UNTIL WE WERE ON FLATTER GROUND. THE DEALER REPROGRAMMED THE TRANSMISSION CONTROL MODULE. 25 DAYS LATER (AUG 31, 2015 AND 24,174 MILES) THE VEHICLE WAS BACK IN THE SHOP WHEN THE 'SERVICE SHIFTER AND TRANSMISSION' INDICATORS CAME ON. DIAGNOSES FOUND DTCS P0978 AND U0402, WHATEVER THAT MEANS. I FILED A COMPLAINT WITH FCA JEEP CUSTOMER SERVICE (CASE #27729231) ON SEPTEMBER 2, 2015. THEY OFFERED NO SOLUTION OR RESOLUTION. IN MAY 2016, (34,833 MILES) WHILE DRIVING UP A WINDING HILL AT ABOUT 40 MPH THE VEHICLE WENT INTO NEUTRAL AND WOULD NOT ENGAGE ANY GEAR OTHER THAN PARK. I PROCEEDED TO PUT THE VEHICLE IN PARK, TURN-OFF THE IGNITION, RESTART THE VEHICLE, AND ENGAGE THE TRANSMISSION WHICH NEVER GOT OUT OF 3RD GEAR ON THE DRIVE TO A JEEP DEALER. THEY REFER TO THIS AS 'LIMP' MODE, WHICH TELLS ME A LOT ABOUT WHAT FCA KNEW OF THEIR TRANSMISSION PROBLEMS. THEY FOUND AND REPLACED A FAULTY TRANSMISSION VALVE BODY WHICH FACILITATES ELECTRONIC TRANSMISSION SHIFTING FROM ONE GEAR TO ANOTHER.
Engine, Aug 10, 2016
PURCHASED THE 2014 JEEP CHEROKEE AND INITIALLY HAD TROUBLE WITH THE ZF 9-SPEED. ISSUES INVOLVED JERKY RIDES IN THE LOW GEARS. ISSUES WERE SO BAD THAT AT TIMES THE CAR WOULD TAKE 5-10 SECONDS TO SWITCH GEARS AND I WOULD BE STUCK IN NEUTRAL IN THE MIDDLE OF THE ROAD, ALMOST CAUSING SEVERAL ACCIDENTS. I HAVE NOW TAKEN MY CAR TO TWO DEALERSHIPS OVER THE PAST 2+ YEARS ROUGHLY 7 TIMES AND THEYVE PERFOMED SYSTEM UPDATES THAT ARE SUPPOSED TO HELP. THEY HAVE YET TO HELP AND MOST RECENTLY I WAS INVOLVED IN ANOTHER NEAR ACCIDENT. I HAVE CALLED THE FIAT CHRYSLER SERVICE CENTER TO PUT A CASE TOGETHER. I AM VERY FRUSTRATED WITH MY PURCHASE AND HOPE THAT THEY CAN FIX THESE ISSUES. A MORE CONCERNING ISSUE WAS AFTER TWO WEEKS OF PURCHASE. I WAS DRIVING ON THE HIGHWAY, GOING ROUGHLY 70 MPH, AND A WARNING LIGHT APPEARED ON THE DASH SCREEN AND THEY ALL THE SCREENS WENT BLACK AND I LOST THE ABILITY TO ACCELERATE. I WAS FORCED TO MOVE FROM THE LEFT LANE TO THE FAR RIGHT AND LET THE CAR COME TO A STOP. I CONTACTED THE JEEP DEALERSHIP, SINCE IT HAD ONLY BEEN 2 WEEKS AFTER PURCHASE, AND THEY TOLD THEY DIDNT KNOW WHAT WAS WRONG AND TO JUST TURN OFF THE CAR AND WAIT 5 MINUTES AND THEN TRY AGAIN. AFTER DOING THIS I DROVE THE CAR TO THE DEALERSHIP AND ASKED THEM FOR A REASON TO WHY IT HAPPENED. THEY COULDN'T PROVIDE AN ANSWER AND SAW NOTHING WRONG WITH THE CAR. 2 YEARS WENT BY AND THIS HADNT HAPPENED AGAIN, UNTIL THIS JANUARY. I WAS AGAIN ON THE HIGHWAY AND LOST CONTROL OF ACCELERATING AND ALMOST WAS IN AN ACCIDENT. I BROUGHT IT TO THE DEALERSHIP AND THEY SAID THEY PERFORMED SOFTWARE UPDATES. HASNT HAPPENED AGAIN, BUT LAST TIME IT TOOK 2 YEARS.
Power train, Aug 10, 2016
2014 JEEP CHEROKEE - TRANSMISSION IS TERRIBLE. REVS AND DOES NOT SHIFT; DELAYS IN SHIFTING. JERKS AND PAUSES. I HAVE HAD NOTHING BUT PROBLEMS FOR 2 YEARS; MY LEASE IS UP IN MAY 2017. I WILL NOT GET ANOTHER JEEP PRODUCT.
Other or unspecified, Aug 9, 2016
JEEP CHEROKEE: THIS IS THE WORST VEHICLE I HAVE EVER PURCHASED! I HAD MY PREVIOUS VEHICLE FOR 13 YEARS 192,000 MILES AND NEVER HAD TROUBLE WITH IT. THE ZF9 TRANSMITION SUCKS. I HAVE SURVIVED SEVERAL CLOSE CALLS AND WON'T LET MY CHILDREN DRIVE IT AS I FEAR THEY WILL BE IN A CAR ACCIDENT. THE TRANSMISSION SLIPS, SHIFTS HARD, ERRATIC AND JERKS YOU AND YOUR PASSENGERS AROUND IN THE CAR. THE DEALERSHIP HAS NOT BEEN ABLE TO FIX THIS PROBLEM AND I FEAR THINGS WILL ONLY GET WORSE! I WILL NEVER PURCHASE JEEP AGAIN.
Power train, Aug 9, 2016
IT FEELS LIKE IT CAN TAKE A FULL SECOND FROM THE MOMENT THEY STEP ON THE GAS TO WHEN THE CAR ACTUALLY STARTS MOVING. AND ONCE IT DOES START MOVING, IT'S A COIN FLIP IF YOU'RE GOING TO STEADILY GET UP TO SPEED OR SQUEAL SOME TIRES. THIS IS GOING TO SHORTEN THE LIFE OF THE JEEP. IT ALSO HANGS OUT IN 2ND GEAR FOR TOO LONG. WHEN THE TRANSMISSION FINALLY SHIFTS INTO 3RD GEAR IT IS AGGRESSIVE, LURCHING TRANSITION.
Other or unspecified, Engine, Aug 8, 2016
THE TRANSMISSION STICKS IN NEUTRAL AND I HAVE TO STOP THE VEHICLE, PUT IT IN PARK, ENGAGE THE PARKING BRAKE, DISENGAGE THE PARKING BRAKE, AND SHIFT INTO DRIVE IN ORDER TO FIX THE ISSUE. THERE ARE SEVERAL KNOWN ISSUES WITH THE 9-SPEED TRANSMISSION. THERE HAVE BEEN TWO RECALLS AND STILL GIVING ME PROBLEMS. I TOOK IT TO THE SHOP TODAY. I HAVE NO IDEA HOW MUCH THIS IS GOING TO COST.
Power train, Aug 8, 2016
STOPPED AT INTERSECTION TO PULL OUT. PRESSED ON THE GAS AND HAD ACCELERATION FOR 1 SECOND AND THEN LOST ALL POWER. DID NOT HAVE THE ABILITY TO GO FORWARD. LUCKILY I HAD ENOUGH MOMENTUM TO GET OFF THE ROAD. IF NOT I COULD HAVE BEEN KILLED.
Power train, Aug 8, 2016
THIS ZF 9 SPD TRANSMISSION IS THE WORST THING INVENTED. IT SHIFTS ERACTIC, ROUGH, CLUNKY, AND SLIPS. TOLD DEALER ABOUT IT, HAD IT IN FOR SOFTWARE UPDATE, STILL DOING THE SAME. I WILL TRADE IT AWAY AS SOON AS I CAN.
Power train, Aug 7, 2016
CAR WAS PURCHASED BRAND NEW IN MARCH OF 2014. HAS CONSISTENTLY HAD ISSUES WITH THE TRANSMISSION. CAR SHIFT HARD (IN THE LOWER GEARS), TRANSMISSION MAKES LOUD NOISES, AND HAS REPEATEDLY JERKED FORWARD WHEN DOWNSHIFTING. THERE HAVE BEEN A FEW TIMES WHERE I NEARLY REAR ENDED ANOTHER VEHICLE DUE TO THIS. HAVE HAD THE CAR BACK TO THE DEALER FOR ALL RECALLS AND TRANSMISSION SOFTWARE UPDATES AS REQUIRED. I AM CURRENTLY AT 75,000 MILES AND NOW THE CAR IS RANDOMLY STALLING WHEN SLOWING DOWN OR BACKING OUT OF MY DRIVEWAY. I AM GOING TO BE TAKING IT TO THE DEALERSHIP IN TWO WEEKS WHEN I AM ON VACATION TO SEE WHAT THE ISSUE IS. VERY UNSAFE VEHICLE!
Power train, Aug 6, 2016
TRANSMISSION SHIFTING VERY ROUGH.WHEN IT CHANGES GEARS IT JUMPS,LURCHES ABRUPTLY WHILE DRIVING
Power train, Aug 5, 2016
MAJOR ISSUES WITH THE 9 SPEED TRANSMISSION. VEHICLE JUMPS, BANGS AND LURCHES FORWARD WHEN COMING TO A STOP. IT ALSO LUNGES FORWARD WHEN LIGHTLY TAPPING THE GAS. ALSO EXPERIENCING ISSUES WITH THE LOWER GEARS (1-4). EXTREMELY ROUGH SHIFTS BETWEEN (1-4). I BROUGHT IT IN FOR SERVICE SEVERAL TIMES AND AS PER THE SERVICE DIRECTOR, "VEHICLE SHIFTING AS DESIGN INTENT". BACK IN JAN 2016, I PULL THE JEEP OUT OF THE DRIVEWAY AND TRY TO PUT IT IN DRIVE AND GIVE IT GAS, IT WOULD NOT MOVE. SEEMED LIKE IT WAS IN A HIGHER GEAR (4 OR 5) INSTEAD OF 1ST GREAT. I TURNED THE VEHICLE OFF, WAITED A FEW MINUTES AND THEN BACK ON. THE CHECK ENGINE LIGHT WAS ON AND I WAS ABLE TO ATLEAST DRIVE IT TO PICK UP MY KID AT THE BUS STOP BUT IT WAS RUNNING EXTREMELY ROUGH. I BROUGHT IT IN FOR SERVICE AND THEY SAID IT'S NOT THE TRANS BUT THEY DID REPLACE A CAMSHAFT SENSOR. STILL EXPERIENCING ISSUES WITH THE SHIFTS AFTER REPLACING THE SENSOR. JUST THIS PAST WEEK THE VEHICLE STOPPED DRIVING WHILE MY WIFE AND 2 KIDS WERE DRIVING ON A MAJOR HIGHWAY IN NJ. THE JEEP WAS STILL RUNNING, AC WAS ON, ALL THE LIGHTS LIT UP ON THE DASHBOARD AND THE POWER STEERING ALSO STOPPED WORKING. LUCKILY, MY WIFE WAS ABLE TO MUSCLE THE CAR ONTO THE SHOULDER. WE CALLED SERVICE DEPT AND THEY SENT A TOW TRUCK. THE DRIVER GOES TO PUT IT IN REVERSE AND IT GOES FORWARD, NOT ONCE BUT TWICE! THIS IS AN EXTREMELY DANGEROUS VEHICLE! ANY HELP IS GREATLY APPRECIATED!
Vehicle speed control, Aug 4, 2016
THE CRUISE CONTROL DOES NOT DISENGAGE WHEN I PUSH THE CRUISE CONTROL CANCEL BUTTON. WHEN I HAVE THE CRUISE CONTROL ON AND GOING 65MPH, (ON A HIGHWAY) OR SO, IN A HIGH ELEVATION AND WANT THE CRUISE OFF, I PRESS THE BRAKE, THE CRUISE CONTROL DOES NOT DISENGAGE. IF I PRESS THE CRUISE CONTROL "CANCEL" BUTTON, THE CRUISE CONTROL DOES NOT DISENGAGE. I CAN TELL BECAUSE THE CRUISE CONTROL LIGHT ON THE DASH IS STILL LIT. WHAT DOES TURN OFF THE CRUISE CONTROL IS PRESSING THE CRUISE CONTROL BUTTON THAT I PUSH TO ENGAGE CRUISE CONTROL IN THE FIRST PLACE. SO TO TURN OFF THE CRUISE CONTROL, I MUST PRESS THE CRUISE CONTROL "ON" BUTTON. SHOULDN'T PRESSING THE BRAKE OR THE CRUISE CONTROL CANCEL BUTTON TURN OFF CRUISE CONTROL ALL THE TIME? I HAVE PLACED ANOTHER COMPLAINT ON THIS SUBJECT BEFORE WITH YOU, BUT BEFORE I DIDN'T KNOW HOW TO CANCEL THE CRUISE CONTROL. NOW I HAVE FOUND THAT I MUST PRESS THE BUTTON THAT ALSO TURNS IT ON TO TURN IT OFF.
Power train, Aug 3, 2016
SINCE PURCHASING THE CAR NEW, IT SPORADICALLY HESITATES WHEN I STEP ON THE GAS AND SOMETIMES IT LURCHES FORWARD. TWICE I HAVE ALMOST BEEN BROADSIDED WHEN PULLING OUT ONTO A HIGHWAY OR CHANGING LANES. I AM AFRAID TO DRIVE THE CAR IN TRAFFIC BECAUSE IT IS UNPREDICTABLE AND I CAME VERY CLOSE TO BEING HIT WITH MY GRANDSON IN THE CAR LAST MONTH. DRIVERS THINK I DELIBERATELY SLOW DOWN AND THEY GET ANGRY WITH ME. IN MY DRIVEWAY, SOMETIMES THE ENGINE JUST REVS INSTEAD OF MOVING THE CAR LIKE IT IS IN NEUTRAL BUT I HAVE IT IN DRIVE. OTHER TIMES I TRY TO SLOWLY PULL UP BEHIND A CAR AT A STOP SIGN AND THE CAR WILL LURCH FORWARD. IT IS LIKE THE CAR SHIFTS ITSELF INTO NEUTRAL AND IT DOESN'T MATTER IF I AM SITTING STILL IN THE DRIVEWAY OR GOING 70 MPH ON THE HIGHWAY. I HAVE SEEN THE TACHOMETER REV UP WHEN THIS OCCURS. I AM GOING TO BE HIT ONE OF THESE DAYS IF SOMETHING ISN'T DONE. I ASKED THE DEALER IF OTHER JEEPS ARE DOING IT AND HE SAID, "YES", BUT DIDN'T OFFER ANY SOLUTION. THERE HAVE ALREADY BEEN THREE RECALLS ON THIS MODEL AND YEAR FOR COMPROMISED UCONNECT COMPUTER SYSTEM, WINDSHIELD WIPER SHORTING PROBLEM AND LIFT GATE, BUT THEY ARE NOT LIFE THREATENING LIKE THE CURRENT PROBLEM. PLEASE HELP. THIS PROBLEM OCCURS AT LEAST ONCE A MONTH, BUT SOMETIMES DAILY....NO PATTERN OR REASON. IT CAN BE FIRST THING IN THE MORNING WHEN I PULL OUT OF THE GARAGE OR ON A LONG TRIP. USUALLY IT DOESN'T LAST LONG, BUT LONG ENOUGH TO LEAVE ME IN THE MIDDLE OF THE ROAD OR LANE CHANGE WITH ONCOMING TRAFFIC. I AM 67 YEARS OLD SO THIS IS NOT GOOD FOR MY HEART EITHER...IT SCARES ME TO DEATH. I DON'T WANT TO DRIVE IT ANYMORE, BUT I CAN'T AFFORD TO GET A NEW CAR AND IT'S THE ONLY TRANSPORTATION I HAVE. THE ODOMETER JUST TURNED OVER 21,000 MILES.
Power train, Aug 3, 2016
MY JEEP HAS BEEN IN THE SHOP TWICE IN 2 WEEKS FOR TRANSMISSION ISSUES, HARD SHIFTS LUNGING, LOST POWER ECT...THEY RETRAINED MY TRANSMISSION THE FIRST TIME & REPLACED THE VALVE BODY THE 2ND TIME. YET IT IS STILL NOT WORKING RIGHT.