2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints
2,647 reports, newest first.
Power train, Aug 3, 2016
LIGHTS STARTED FLASHING ON DASH INCLUDING TRANSMISSION NEEDS SERVICE. THEN CAR JUST LOST POWER WHILE DRIVING . VERY DANGEROUS AS I HAD TO COAST ACROSS 3 LANES OF HEAVY TRAFFIC. LUCKILY OTHER DRIVERS WERE PAYING ATTENTION AND BRAKED FOR ME OR IT WOULD HAVE BEEN A BAD REAR END COLLISION. THE CAR TOLD ME TO RESTART IT. THAT ALLOWED ME TO DRIVE IT HOME WITH SERVICE TRANSMISSION LIGHT ON . MADE SERVICE APPOINTMENT IMMEDIATELY. WHEN I WENT TO TAKE IT SERVICE A WEEK LATER, THE CAR HAD RESET ITSELF!!! DEALERSHIP WAS ABLE TO RECALL THE FAILURE CODES
Power train, Electrical system, Engine, Aug 3, 2016
WHEN I GOT OFF WORK ONE MORNING, ABOUT TO GET ON INTERSTATE BUT JEEP WAS ACTING FUNNY, ALL THE WARNING LIGHTS CAME ON, SO I DECIDED TO STAY ON SERVICE ROAD, CAME TO A LIGHT AND STOPPED, MIND YOU ALL THE LIGHTS WERE BLINKING AND THEN MY WIPERS STARTED GOING OFF, THE JEEP WOULDN'T GO THEN IT DIED. I TRIED THREE TIMES TO PUSH THE START BUTTON BUT THE JEEP DIDNT START UNTIL FINALLY THE 3RD TIME, IT DIDN'T DRIVE WELL, SPUDDERS UNTIL I PULLED OVER INTO A PARKING LOT, THE CAR WARNING LIGHTS WERE ON AND FLASHING WIPERS GOING WITHOUT BEING ON. I TURNED THE CAR OFF AND WAITED FOR ABOUT 15 MINUTES AND IT CAME BACK ON STILL HAD WARNING LIGHTS ON BUT NOT FLASHING AND THE CAR DROVE FINE ALL THE WAY TO THE DEALERSHIP. THIS HAPPENED ABOUT 5 WEEKS AGO THEY FOUND NOTHING WRONG. ABOUT TWO WEEKS I WAS BACKING UP, THEN PUT IN DRIVE AND THE JEEP CONTINUE TO BACK UP, HAD TO PUT IN PARK THEN IN DRIVE TO GO FORWARD THIS HAPPEN THREE TIMES ON THAT DAY, THEN ON SAME DAY WAS DRIVING ON THE INTERSTATE AND GOING ABOUT 73 MPH IT WAS DRIVING ROUGH, THE RPMS STAYED ON 4 AND NEVER DID IDAL DOWN. TOOK TO DEALERSHIP AGAIN, NOTHING WRONG. THEN ON FRIDAY 7/29/16 SAME THING WITH ALL THE LIGHTS AND WIPERS GOING OFF, BACK TO DEALERSHIP, AS OF YESTERDAY TUESDAY STILL NOTHING WRONG. I BROUGHT WITH 176 MILES ON IT, NEVER GOT THE EXTRA WARRENTY OR SERVICE WARRENTY SORRY DON'T THE MONEY FOR THAT, I HAD TO PAY FOR MY OWN RENT A CAR, DEALERSHIP WON'T PAY FOR IT. I HAVE 57000 MILES ON MY CAR IN TWO YEARS, ALL HWY MILES I WORK FAR FROM HOME. I WANT TO TRADE BUT WILL BE UPSIDE DOWN VERY BAD. I DON'T FEEL SAFE IN THIS JEEP AND WILL NEVER BUY ANOTHER ONE EVER, EVER, EVER... JEEP DEALERSHIP DOESN'T GIVE A RAT'S [XXX] EITHER. NOT A HAPPY CAMPER. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Engine, Aug 2, 2016
VEHICLE DOES NOT SHIFT GEARS PROPERLY BOTH ON CITY STREETS AND HIGHWAY. OFTEN SLAMS INTO NEXT GEAR AT UNEXPECTED TIMES OR NOT AT ALL. ON THE HIGHWAY WHEN TRYING TO ACCELERATE PAST A CAR THERE WAS ABSOLUTELY NO PICK UP, THE CAR DID NOT EVEN GO. IT HAS EVEN CAUSED THE CAR TO JUMP FORWARD AFTER BREAKING AND COMING TO A COMPLETE STOP. THIS HAS ALL BEEN HAPPENING CONTINUOUSLY SINCE PURCHASING THE CAR. I WAS INITIALLY TOLD IT WAS A SOFTWARE ISSUE BUT NO UPDATES HAVE SEEMED TO FIX THE ISSUES AND IT JUST CONTINUES TO GET WORSE, I'M SCARED FOR MY SAFETY.
Power train, Electrical system, Aug 1, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE RANDOMLY STALLED MORE THAN FIVE TIMES AND WAS TOWED TO THE DEALER EACH TIME FOR DIAGNOSTIC TESTING AND REPAIR. THE DEALER REPLACED THE TRANSMISSION AND VARIOUS SENSORS, BUT THE FAILURE CONTINUED TO RANDOMLY PROGRESS. THE DEALER WAS UNABLE TO PROVIDE A REPAIR SOLUTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS UNABLE TO PROVIDE A REPAIR REMEDY TO THE DEALER. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Power train, Aug 1, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE TRANSMISSION JERKED FORWARD WHEN THE CONTACT'S FOOT RELEASED THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO THE DEALER AT LEAST TEN TIMES AND THEY ARE NOT ABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,800.
Power train, Jul 30, 2016
WHILE DRIVING SERVICE TRANSMISSION DISPLAY CAME ON. SOON AFTER LOST ACCELERATION TO CAR UNABLE TO DRIVE
Power train, Fuel/propulsion system, Jul 29, 2016
I HAVE A 2014 JEEP CHEROKEE. 3 RECALLS (SHIFTING, WIPERS AND LIFT GATE) STILL WAITING ON THE PARTS FOR THE LIFT GATE. MASSIVE SHIFTING ISSUES. LOW SPEEDS TRANSMISSION SLAMS INTO THE LOWER GEAR AND HESITATES TO SHIFT IN A HIGHER GEAR. SITTING IN A LINE THE CAR WILL JUMP FORWARD EVEN WITH FOOT ON THE BRAKE. DRIVING APPROX. 60 MPH ON INTERSTATE ROUNDED A CURVE, THE TRANSMISSION DID A WEIRD NOISE AND THE WHOLE CAR SHIFTED TO THE RIGHT, THE CAR SLAMMED INTO THE LOWER GEAR, ALMOST LOOSING CONTROL. IF YOU DO NOT COME TO A FULL STOP BEFORE TRYING TO ACCELERATE, THERE IS A 2 TO 5 SECOND HESITATION BEFORE IT WILL DOWNSHIFT AND GO FORWARD. I HAVE ALMOST GOTTEN INTO SEVERAL ACCIDENTS BECAUSE OF THIS. DRIVING DOWN A STREET AT APPROX. 25 MILES PER HOUR THE CAR ACCELERATED THEN DOWNSHIFTED ALMOST IMMEDIATELY CAUSING A WHIP LASH EFFECT. I HAVE HAD IT LOOKED AT THE DEALER EVERY TIME I HAVE TAKEN FOR A OIL CHANGE AND THEY SAY JEEP KNOWS IT A PROBLEM BUT DON'T KNOW HOW TO FIX IT. THEY DO UPDATES ON THE SYSTEM BUT NOTHING HAS HELPED. THIS LAST TIME MADE IT WORSE. HOW LONG DOES JEEP HAVE TO "KNOW" A PROBLEM EXISTS BEFORE THEY FIX IT OR BUY THEM BACK? DOES SOMEONE HAVE TO DIE? IT HAS BEEN VERY CLOSE SEVERAL TIMES. THERE HAVE BEEN SO MANY INCIDENCES ITS HARD TO PICK JUST ONE. THIS HAS BEEN A CONSTANT PROBLEM SINCE THE FIRST "UPDATE" ABOUT 6 MONTHS AFTER I BOUGHT THE VEHICLE. I HAVE A SPECIAL NEEDS CHILD, I DON'T HAVE THE MONEY TO TRY TO TRADE THIS CAR OFF AS UPSIDE DOWN AS I AM...I NEED SOME HELP.
Steering, Jul 28, 2016
I PURCHASED MY VEHICLE THE JEEP 2014 CHEROKEE BECAUSE OF THE EASE OF TOWING THAT THE OWNERS MANUAL IN 2014 AND OTHER SOURCES OTHER SOURCES WE HAD CHECKED INDICATED. THERE WAS NO MENTION IN THE OWNER'S MANUAL OF ANY PROBLEM WITH THE STEERING OF A VEHICLE WHILE BEING FLAT TOWED BEHIND AN RV. THIS WAS THE BEST CHOICE FOR US AS IT WAS THE SIMPLEST VEHICLE IN MOTORHOME DIGESTIVE TOWING VEHICLES. SINCE WE HAVE EXPERIENCED A SEVERE FRONT-END WOBBLE WHILE TOWING. IN 2016 I RECEIVED A CARD IN THE MAIL INDICATING A PART WAS NEEDED ACTUALLY IT SAID TO PUT IN THE OWNERS MANUAL BUT IN READING IT INDICATED A WIRING KIT WAS REQUIRED. EXPLORE THIS ITEM WITH MY DEALER THE FIRST TIME HE DIDN'T KNOW WHAT I WAS TALKING ABOUT THE SECOND TIME I BROUGHT IN A PART NUMBER THAT I HAD FOUND IN THE MOTORHOME MAGAZINE. I GAVE HIM THE PART NUMBER THEY RESEARCHED IT AND FOUND THAT THIS WAS A WIRING KIT REQUIRED FOR FLAT TOWING. MY ASSUMPTION WAS SINCE IT WAS REQUIRED IT WAS SOME SORT OF RECALL. TO MY SURPRISE IT COST ME OVER $500 AND IN CONTACTING CHRYSLER THEY REFUSE TO REIMBURSE ME OR EVEN ACKNOWLEDGE THE ISSUE. EVEN THE 2016 LITERATURE REGARDING FLAT TOWING A JEEP CHEROKEE DID NOT INDICATE THE REQUIREMENT OF A WIRING KIT SO MY ASSUMPTION IS THEY ARE NOT ACKNOWLEDGING THIS PROBLEM. IT IS A SEVERE SAFETY PROBLEM FOR PEOPLE WHO BOUGHT THE VEHICLE FOR FLAT TOWING BEHIND AN RV. I WOULD APPRECIATE YOU LOOKING INTO THIS MATTER AND GETTING BACK TO ME WITH ANY INFORMATION OR RESULTS THAT YOU MAY FIND. REGARDS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Electrical system, Jul 25, 2016
I HAVE RECEIVED 2 SAFETY RECALLS R40/NHTSA 15V-461 S 27/ NHTSA 16V-240 I HAVE TAKEN THE VEHICLE TWICE TO THE DEALER FOR THE BUCKING IN THE TRANSMISSION. I ATTEMPTED TO BRING IN THE VEHICLE EARLY AUGUST APPT. TODAY IS 7/25, I WAS TOLD BY THE DEALERSHIP THERE WAS TIME FOR AN OIL CHANGE, HOWEVER I NEED TO WAIT TILL 8/29 TO ADDRESS THE RECALLS. THE RECALLS SOUND URGENT AND I DRIVE EVERYDAY. THE DEALERSHIP IS MAKING ME WAIT OVER 1 MONTH. PLEASE HELP DEALER IS HUDSON CHRYSLER JEEP DODGE RAM 625 ROUTE 440 JERSEY CITY, NJ 07304 THANK YOU *TR
Power train, Jul 25, 2016
WAS DRIVING ON HIGHWAY, WHEN THE "SERVICE TRANSMISSION" WARNING CAME ON. CAR WOULD NOT ACCELERATE. WAS ABLE TO PULL OVER. TURNED CAR OFF, SAT FOR A FEW MINUTES, RESTARTED CAR, "SERVICE TRANSMISSION" LIGHT WAS OFF, BUT SERVICE ENGINE LIGHT WAS ON AND REMAINED ON. WAS ABLE TO DRIVE CAR. THIS HAPPENED SEVERAL MORE TIMES, I HAVE TAKEN IT TO THE DEALER. WAITING TO HEAR BACK WHAT THE PROBLEM IS.
Other or unspecified, Jul 25, 2016
DRIVERS SIDE INSTRUMENT CLUSTER KEEPS GOING BLACK SO I CAN NOT SEE THE MILEAGE, GAS GAUGE, SPEEDOMETER OR ANY OTHER WARNING LIGHTS THAT MIGHT BE PRESENT WHILE DRIVING THE VEHICLE. I HAVE TAKEN IT TO THE DEALERSHIP MANY TIMES AND THEY JUST KEEP RESETTING AND RECONFIGURE THE MODULES AND A FEW MONTHS LATER IT WILL HAPPEN AGAIN UNTIL THE CLUSTER UNIT WAS FINALLY REPLACED AND NOW AGAIN THE SAME THING IS HAPPENING. THIS HAS NEVER HAPPENED WHILE DRIVING BUT JUST OUT OF THE BLUE WHEN I GO TO START THE VEHICLE THE DASH WILL NOT LIGHT UP, ALL RECALLS ON THIS VEHICLE ARE UP TO DATE. I BOUGHT THE CHEROKEE IN MAY 10, 2014 AND IT WAS IN THE SHOP WITH THIS ISSUE ON APRIL 4, 2015 AND HAS BEEN IN THE SHOP OFF AN ON SINCE THAT TIME. IT IS CURRENTLY AS OF THIS MOMENT IN THE SHOP FOR THE SAME PROBLEM AND I AM CURRENTLY DRIVING A LOANER CAR.
Power train, Vehicle speed control, Jul 22, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE TRANSMISSION FAILED TO SHIFT PROPERLY AND THERE WAS CONSTANT UNINTENDED ACCELERATION WHEN THE GEARS CHANGED. WHILE CHANGING GEARS TO PULL INTO THE DRIVEWAY, THE VEHICLE SURGED FORWARD INTO THE GARAGE WITHOUT WARNING. THE CONTACT APPLIED THE BRAKE PEDAL WITH FORCE WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN FIVE TIMES, BUT THEY WERE UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE CONTINUED AT RANDOM. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Power train, Jul 21, 2016
THE TRANSMISSION IN THE 2014 AND 2015 JEEP WAS THE FIRST TO USE 9-SPEED. IT CREATES A ROUGH CHANGE IN GEARS, OFTEN TIMES STALLING WHILE TRYING TO ACCELERATE (INCREDIBLY DANGEROUS), AND CREATING A BUMPY RIDE. THE SOFTWARE "FIX" RECOMMENDED BY JEEP DOES NOTHING TO FIX THE ISSUE.
Power train, Engine, Jul 21, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND THE TRANSMISSION SERVICE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE INSTRUMENT PANEL SUGGESTED RESTARTING THE VEHICLE. THE VEHICLE WAS RESTARTED AND FUNCTIONED NORMALLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000. UPDATED 09/27/16*LJ *CN
Suspension, Jul 19, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED SEVERE VEERING WHILE BEING TOWED BY THE CONTACT'S MOTORHOME. THE CONTACT STATED THAT THE VEHICLE MUST COME TO A COMPLETE STOP IN ORDER FOR THE VEERING TO STOP. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS WAS INFERIOR AND NEEDED TO BE REPLACED WITH AN UPDATED ONE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000. ...UPDATED 09/19/16 *BF
Steering, Jul 18, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 60 MPH, THE VEHICLE ROCKED BACK AND FORTH. THE POWER STEERING SHOOK VIOLENTLY AND SEIZED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT A FLAT TOWING WIRING KIT WAS NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS APPROXIMATELY 5,000.
Vehicle speed control, Other or unspecified, Jul 15, 2016
TRANSMISSION ISSUES. BROUGHT TO THE DEALER TWICE IN ONE WEEK.
Electrical system, Exterior lighting, Jul 15, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT NOTICED THAT THE PASSENGER SIDE TAIL LIGHT DID NOT ILLUMINATE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TAIL LAMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,382. UPDATED 11/07/16*LJ THE CONSUMER STATED THE NEW TAIL LIGHT DIDN'T FIX THE PROBLEM. THE LIGHT STARTED WORKING AGAIN ON OCTOBER 1, 2016. THE CONSUEMR OPENED HATCH TO PLACE SOME ITMES IN THE BACK, AND WHEN SHE SHUT IT, THE BLINKER STOPPED WORKING AGAIN. SHE OPEND THE HATCH AGIN, AND THE BLINKER STARTED WORKING AGAIN. UPDATED 12/13/16.*JB
Steering, Jul 14, 2016, crash
TL* THE CONTACT OWNED A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL SEIZED AND THE VEHICLE CRASHED INTO A DITCH. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED INJURIES TO THE COLLAR BONE. THE CONTACT SUSTAINED INJURIES TO THE SPINE, FACIAL LACERATIONS, AND A FRACTURED VERTEBRAE. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS DESTROYED AND TOWED TO THE DEALER. THE FAILURE MILEAGE WAS UNKNOWN.
Steering, Wheels, Electronic stability control (ESC), Jul 13, 2016
PURCHASED VEHICLE FOR FLAT TOWING BEHIND MOTORHOME. AT SPEED, CAR STEERING IS AFFECTED AND CAUSES CAR TO SHAKE VIOLENTLY AS WELL AS MOTORHOME.CONDITION HAS OCCURRED SEVERAL TIMES WHILE FLAT TOWING VEHICLE. THIS IS A MAJOR SAFETY CONCERN AS IT CAUSES A POTENTIAL LOSS OF CONTROL OF MOTORHOME AT SPEED.
Power train, Jul 12, 2016
THE TRANSMISSION/GEAR BOX HAS BEEN CONSISTENTLY TERRIBLE AND HAS ONLY WORSENED WITH TIME. I HAVE HAD THE VEHICLE FOR 2 YEARS, AND THE TRANSMISSION JUST BANGS AROUND. MANY TIMES, I AM ON THE GAS AND TAP THE BREAKS TO RE-ACCELERATE TO HAVE THE TRANSMISSION SPIN, THEN ENGAGE AND BANG THE CAR FORWARD. I IMAGINE THE TRANSMISSION HAS ONLY A YEAR OR TWO LEFT BEFORE IT WILL NEED TO BE REPLACED.
Steering, Power train, Jul 12, 2016
THE TRANSMISSION HAS HAD ISSUES SINCE I GOT THE CAR, THE DEALER HAS DONE SEVERAL SOFTWARE UPDATES BUT NONE COMPLETELY SOLVE THE ISSUE. THE CAR FEELS LIKE IT WOBBLES WHEN IT ACCELERATES FROM A STOP AND THEY CANNOT SEEM TO FIX THIS PROBLEM OR ADMIT THAT THERE IS ONE. ALSO, WHEN YOU TURN THE STEERING WHEEL IT MAKES A GRINDING OR WHINING NOISE AND I HAVE BROUGHT IT BACK TWICE FOR THIS. THEY JUST GREASE THE SYSTEM AND IT STAYS QUIET FOR MAYBE 10 MILES. I'M CONCERNED THAT THIS COULD LEAD TO A MUCH BIGGER ISSUE IN TERMS OF SAFETY IF IT LOSES STEERING TO SOME DEGREE.
Electrical system, Jul 11, 2016
2014 JEEP CHEROKEE, BOUGHT USED IN OCT 2015, WITH 32000 MILES. ON 10 JULY 2016, WHILE DRIVING UNDER 25 MPH ON A RESIDENTIAL STREET, SHUT OFF UNEXPECTEDLY, DISPLAYING "SERVICE TRANSMISSION IMMEDIATELY", WITH THE CHECK ENGINE ICON ILLUMINATED. VEHICLE THEN WAS PARKED AND SAT FOR 10 MIN APPROX, THEN STARTED AND DROVE APPROX 1/4 MILE TO HOME, TRANSMISSION LIGHT QUIT, BUT CHECK ENGINE LIGHT STILL ON. NEXT MORNING NO INDICATION OF ANY ISSUES, AND NO TRACE OF A PROBLEM, BUT NOW SHIFTS SLUGGISHLY INTO 2ND AND 3RD GEARS. WHAT IF THIS HAD HAPPENED ON INTERSTATE AT HIGHWAY SPEEDS? ALL WOULD BE DEAD IN VEHICLE!! I LIVE IN BEAVERCREEK OHIO AND JEEP NOW HAS APPROX 49000 MILES ON IT.
Electrical system, Jul 11, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V240000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Jul 11, 2016
TL* THE CONTACT OWN A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 72 MPH, THE VEHICLE STALLED WHILE ALL THE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT ABLE TO RESTART. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE COMPUTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000. THE VIN WAS NOT AVAILABLE.