2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints
2,647 reports, newest first.
Power train, Jun 21, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE SUDDENLY STOPPED MOVING AND THE "SERVICE TRANSMISSION" AND "SERVICE PARKING BRAKE" SENSOR WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TRANSMISSION WAS REPROGRAMMED, BUT THE FAILURE RECURRED APPROXIMATELY EIGHT MONTHS LATER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000.
Power train, Electrical system, Jun 16, 2016
POWER LIFT GATE WILL NOT OPERATE ALL THE TIME, SOMETIMES I HAVE TO MANUALLY LIFT UP THE LIFT GATE TO GET INTO THE INSIDE TRUNK AREA. RECALL R 27 HAS BEEN PERFORMED IN ALL 3 PARTS. CHECK THE ELECTRICAL CONNECTORS, INSTALL MODULE WATER SHIELD,AND REPLACE MODULE CONNECTORS AND INSTALL MODULE. I HAVE BEEN BACK TO SELLING DEALER FOR THIS ISSUE MANY TIMES FOR THE INOPERATIVE HATCH ISSUE CUSTOMER CAIRS HAVE BEEN OPENED ON THIS ISSUE WITH NO SUCCESS. DEALER AND CHRYSLER ADVISE ME WHEN IT HAPPENS BRING IN THE VEHICLE SO WE CAN SEE THE PROBLEM. I AM WORRIED ABOUT THE POTENTIAL ELECTRICAL FIRE POTENTIAL DUE TO THIS SYSTEM NOT OPERATING AS DESIGNED. I HAVE BEEN TO THE DEALER ABOUT THIS SINCE DEC OF 2013 1 MONTH AFTER PURCHASE DUE TO THE FACT THAT THE DEALER CAN NOT DUPLICATE THE COMPLAINT AT THEIR SHOP NOTHING IS WRITTEN UP BECAUSE NO PROBLEM FOUND. THE MOST RECENT TRIP TO THE DEALER WAS JUNE 13 2016. THIS ISSUE ALWAYS HAPPENS WHEN THE VEHICLE IS IN PARK ENGINE RUNNING OR ENGINE OFF BUTTON ON DASH WILL NOT ACTIVATE LIFT GATE EITHER KEY FOB WILL NOT ACTIVATE LIFT GATE AND WHEN I GET OUT OF THE VEHICLE TO ATTEMPT TO OPEN LIFT GATE WITH LIFT GATE BUTTON THIS WILL NOT WORK EITHER. I HAVE TO MANUALLY OPEN THE LIFT GATE BY OPENING THE HATCH AND RAISING THE LIFT GATE AS IF THE VEHICLE WAS NOT EQUIPPED WITH THE POWER LIFT GATE ACCESSORY. PLEASE HELP RESOLVE THIS LONG STANDING ISSUE, I RETIRED FROM CHRYSLER AFTER 41 YEARS OF SERVICE IN WARRANTY, CUSTOMER SERVICE AND TECH. I AM NOT MAKING UP THIS ISSUE. SINCE THE RECALL REPAIR DATE OF 4-15-2016 THE TRANS WILL SHIFT HARD FROM STOP LIGHTS ALSO.
Power train, Jun 15, 2016
THE CAR HESITATES WHEN I STEP ON THE GAS. WHERE I LIVE, I HAVE TO PULL OUT ON MAIN STREET WHICH IS A 3 LANE ROAD. I HAVE TO FIND A BREAK IN THE TRAFFIC AND PULL OUT QUICKLY. I HAVE ALMOST BEEN HIT A COUPE OF TIMES BECAUSE THE CAR DID NOT RESPOND WHEN I PUT MY FOOT ON THE GAS. IT WILL GO BUT VERY SLOWLY AND THEN KICK IN A FEW SECONDS LATER CAUSING THE CAR TO JOLT. THIS HAPPENS VERY INCONSISTENTLY. IT COULD HAPPEN IN THE MORNING FOR 2 WEEKS AND THEN NOT DO IT FOR ANOTHER 2 WEEKS. I HAVE BROUGHT IT IN TO THE DEALER BUT OF COURSE, IT NEVER WILL DO IT FOR THEM.
Engine, Jun 14, 2016
WE PURCHASED OUR 2014 JEEP CHEROKEE IN DECEMBER 2014 (NEW). WE NOTICED IMMEDIATELY THE TRANSMISSION WAS JERKING, AND WHEN COMING TO A STOP THE VEHICLE WOULD SURGE FORWARD. THE DEALERSHIP SAID THE VEHICLE HAD TO GET USE TO OUR DRIVING. WE CONTINUED TO HAVE PROBLEMS WITH THE TRANSMISSION AND TOOK THE VEHICLE TO THE DEALERSHIP. AFTER FOUR TRIPS TO THE DEALERSHIP, AND BEING TOLD THEY COULD NOT RE-CREATE THE PROBLEM THE SERVICE TECH WAS ABLE TO RE-CREATE, HOWEVER WE WERE TOLD THERE WAS NOTHING THE DEALERSHIP COULD DO, AND WE WOULD HAVE TO DRIVE THE VEHICLE UNTIL IT BROKE DOWN. IN APRIL 2016, THE TRANSMISSION WAS REPLACED. IMMEDIATELY, WE BEGIN HAVING THE SAME JERKING, LURCHING AND SURGING. NOW WE HAVE BEEN TOLD, WE NEED TO HAVE ANOTHER TRANSMISSION PUT IN THE VEHICLE. THIS VEHICLE ONLY HAS 23,500 MILES ON IT, AND THIS IS THE SECOND TRANSMISSION. I HAVE FILED A COMPLAINT WITH JEEP, AND GONE THROUGH ARBITRATION, HOWEVER JEEP DOESN'T FEEL THE NEED TO STAND BY THEIR PRODUCT. THIS IS THE ELEVENTH CHRYSLER/JEEP/DODGE PRODUCT WE HAVE PURCHASED, AND IT WILL BE THE LAST.
Power train, Jun 10, 2016
TRANSMISSION DOES NOT KNOW WHEN TO SHIFT. WHEN ACCELERATING FROM A DEAD STOP IT SEEMS UNDER POWERED LIKE IT IS IN TO HIGH OF A GEAR. THEN WHEN I PUSH DOWN ON THE ACCELERATOR IT LURCHES FORWARD. IF I WERE BEHIND SOMEONE THIS COULD BE DANGEROUS.
Power train, Jun 9, 2016
06/08/16 I WAS ON MY WAY TO WORK WHEN 2 HOUSES DOWN MY VEHICLE SUDDENLY WOULDN'T GO AND SHUT DOWN AND SAID "SERVICE TRANSMISSION" "SERVICE PARK BRAKE" "PULL CAR OVER AND PUT IN P THEN DESIRED GEAR." THE CHECK ENGINE LIGHT AND TRACTION CONTROL LIGHT ALSO CAME ON AND WOULD NOT GO AWAY. I RESTARTED THE CAR MULTIPLE TIMES AND WAS FINALLY ABLE TO GET IT MOVED OFF THE ROAD. THE STEERING WAS DIFFICULT AND WHEN I PUT THE VEHICLE IN DRIVE IT MADE A LOUD NOISE AND WOULD'T MOVE. I PUT THE CAR IN DRIVE AND WHEN I PRESSED THE GAS PEDAL THE VEHICLE MOVED IN REVERSE RATHER THAN FORWARD. I PUT IT IN PARK AGAIN AND RESTARTED UNTIL I WAS ABLE TO GET IT BACK INTO MY DRIVEWAY. THE MESSAGES ABOUT THE PARKING BRAKE AND TRANSMISSION HAD WENT AWAY BUT CHECK ENGINE AND TRACTION CONTROL WOULD NOT GO OFF. AFTER GETTING IT BACK HOME I CALLED CHRYSLER TO HAVE THEM SEND A TOW TRUCK TO TAKE THE VEHICLE TO THE DEALERSHIP AS THIS IS A HUGE SAFETY HAZARD TO BE ON THE ROAD. UPON ARRIVING TO THE DEALERSHIP, I ASKED FOR A LOANER VEHICLE. AFTER AN HOUR WAIT I WAS INFORMED THAT NO LOANERS WERE AVAILABLE AND HAD TO RENT A VEHICLE FROM ENTERPRISE (PAID $50 OUT OF POCKET FOR DEPOSIT), BECAUSE THEY WANTED A TRANSMISSION SPECIALIST LOOK AT IT AND HIS SCHEDULE WAS BOOKED. BEFORE LEAVING, I WAS SHOWN 12 CODES THAT HAD POPPED UP. THE FOLLOWING DAY 06/09/16, I CALLED CHRYSLER'S CORPORATE OFFICE TO SEE WHAT OPTIONS COULD BE DONE TO MAKE THIS RIGHT AS THIS IS THE 4TH TIME TOTAL AND 3RD IN A 30 DAY WINDOW WITH TRANSMISSION ISSUES. THEY CALLED THE DEALERSHIP AND WERE INFORMED THAT THE DEALERSHIP HAS TRIED TO FIX THE ISSUE BUT CANNOT FIND A SOLUTION TO FIX THE ISSUES I AM HAVING. CORPORATE RESPONDED WITH SAYING THAT I WOULD BE GIVEN A CASE MANAGER TO HANDLE MY ISSUES AND THEY WOULD CONTACT ME IN THE NEXT 48 HOURS.
Power train, Jun 9, 2016
06/05/16 I WAS STOPPED AT A LIGHT AND WHEN IT TURNED GREEN I BEGAN TO GO ON THE RAMP FOR THE HIGHWAY AND SUDDENLY IT WOULDN'T GO AND SHUT DOWN AND SAID "SERVICE TRANSMISSION" "SERVICE PARK BRAKE" "PULL CAR OVER AND PUT IN P THEN DESIRED GEAR." THE CHECK ENGINE LIGHT AND TRACTION CONTROL LIGHT ALSO CAME ON AND WOULD NOT GO AWAY. I WAS ALMOST REAR ENDED BECAUSE OF THIS ISSUE AND WAS IN THE MIDDLE OF THE RAMP NOT ABLE TO MOVE MY VEHICLE. I RESTARTED THE CAR MULTIPLE TIMES AND WAS FINALLY ABLE TO GET IT MOVED OFF THE ROAD. THE STEERING WAS DIFFICULT AND WHEN I PUT THE VEHICLE IN DRIVE IT MADE A LOUD NOISE AND WOULD'T MOVE. I PUT THE CAR IN PARK AGAIN AND RESTARTED UNTIL I WAS ABLE TO GET IT OFF THE ROAD. THE MESSAGES ABOUT THE PARKING BRAKE AND TRANSMISSION HAD WENT AWAY BUT CHECK ENGINE AND TRACTION CONTROL WOULD NOT GO OFF. IT WAS A LATE SUNDAY AFTERNOON AND THE DEALERSHIP WAS CLOSED SO I HAD TO WAIT UNTIL THE NEXT DAY TO BRING IT IN TO THE DEALERSHIP. I TOOK IT FIRST THING MONDAY MORNING (06/06/16) AND SAT THERE WAITING FOR 4 HOURS UNTIL THE SERVICE ADVISOR CAME AND TOLD ME MY JEEP NEEDED SOME UPDATES AND THE LEVER ON THE TRANSMISSION WAS LOOSE AND THEY HAD TO TIGHTEN IT WAS FIXED AND EVERYTHING WAS GOOD TO GO. DROVE THE VEHICLE STRAIGHT HOME NO ISSUES AND MY HUSBAND DROVE IT TO WORK THE FOLLOWING DAY WITH NO ISSUES REPORTED. DAY 2 AFTER REPAIRS THE SAME ISSUES CAME BACK.
Power train, Jun 9, 2016
05/14/16 I WAS STOPPED AT A LIGHT AND WHEN IT TURNED GREEN I BEGAN TO GO AND SUDDENLY IT WOULDN'T GO AND SHUT DOWN AND SAID "SERVICE TRANSMISSION" "SERVICE PARK BRAKE" "PULL CAR OVER AND PUT IN P THEN DESIRED GEAR." THE CHECK ENGINE LIGHT AND TRACTION CONTROL LIGHT ALSO CAME ON AND WOULD NOT GO AWAY. I WAS ALMOST REAR ENDED BECAUSE OF THIS ISSUE AND WAS IN THE MIDDLE OF THE INTERSECTION NOT ABLE TO MOVE MY VEHICLE. I RESTARTED THE CAR MULTIPLE TIMES AND WAS FINALLY ABLE TO GET IT MOVED OFF THE ROAD. THE MESSAGES ABOUT THE PARKING BRAKE AND TRANSMISSION HAD WENT AWAY BUT CHECK ENGINE AND TRACTION CONTROL WOULD NOT GO OFF. IT WAS A LATE SATURDAY AFTERNOON AND I CALLED THE DEALERSHIP AND EXPLAINED WHAT HAD HAPPEN. I WAS TOLD THEY WERE ABOUT TO CLOSE AND I COULD BRING IT IN MONDAY. I TOOK IT FIRST THING MONDAY MORNING (05/16/16) AND SAT THERE WAITING FOR 4 HOURS UNTIL THE SERVICE ADVISOR CAME AND TOLD ME MY JEEP NEEDED SOME UPDATES AND IT WAS FINE. I ASKED TO SPEAK TO THE MECHANIC AND I WASN'T ALLOWED TO AND I HAVE TO ARGUE WITH HER TO TELL ME WHAT THE UPDATES WERE. I WAS ASSURED THE ISSUE HAD BEEN FIXED WITH THE TRANSMISSION AND PARKING BRAKE WITH THE UPDATES....ONLY TO HAVE THE SAME ISSUE 2-3 WEEKS LATER.
Service brakes, Jun 9, 2016
12/03/16 I WAS BACKING OUT THE DRIVE WAY AND THE E BRAKE ENGAGED ON ITS ON AND WOULD NOT GO OFF SO I WAS STUCK IN THE MIDDLE OF THE DRIVE WAY! A MESSAGE IN THE DASH SAID "SERVICE PARK BRAKE". I HAD TO HAVE IT TOWED BY CHRYSLER TO THE CLOSET DEALER. IT WAS AT THE DEALER FOR 4 DAYS AND NO ONE HAD LOOKED AT IT AND THEY WOULD NOT GIVE ME A LOANER. IT TOOK ME REPEATEDLY GOING TO THE DEALERSHIP AND MAKING PHONE CALLS TO THE SERVICE MANAGER TO GET MY CAR LOOKED AT AND TO GET A LOANER VEHICLE. THEY FINALLY DISCOVERED THERE WAS CORROSION IN THE E BRAKE MODULE AND WIRE HARNESS. THEY ORDERED THE PARTS AND FIXED IN A WEEK AND A HALF. I AM THANKFUL THAT I WAS ONLY BACKING OUT OF MY DRIVE WAY WHEN THIS OCCURRED, IF I WAS ON THE HIGHWAY I COULD HAVE BEEN SERIOUSLY INJURED.
Electrical system, Jun 8, 2016
2014 JEEP CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE WOBBLES WHILE BEING TOWED CAUSING STEERING RESISTANCE PROBLEMS. VEHICLE UPDATED OWNERS MANUAL STATES VEHICLE SHOULD NOT BE TOWED BY MOTORHOME UNTIL TOW WIRING KIT IS INSTALLED. *SMD
Structure, Jun 6, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE TOWING THE VEHICLE WITH A MOTOR HOME AND DRIVING 50 MPH, THE VEHICLE BEGAN TO VIBRATE (DEATH WOBBLE). THE VEHICLE WAS TAKEN TO A DEALER ON MULTIPLE OCCASIONS WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED TO BE EQUIPPED WITH A FLAT TOW WIRING KIT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,000.
Air bags, Vehicle speed control, Engine, Jun 6, 2016, crash
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 5 MPH, THE CONTACT HEARD AN UNUSUAL NOISE UNDERNEATH THE HOOD. THE VEHICLE IMMEDIATELY ACCELERATED AND CRASHED INTO A PARKED VEHICLE, CAUSING EXTENSIVE DAMAGE TO BOTH VEHICLES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A MINOR INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND AN INVESTIGATION WAS ORDERED. THE FAILURE MILEAGE WAS 13,000. UPDATED 08/31/16*LJ *CN
Power train, Jun 5, 2016
TRANSMISSION FAILED TO ENGAGE ON START UP, CAR LIMPED TO DEALERSHIP, AND IS AWAITING A NEW TRANSMISSION. VEHICLE HAS LESS THAN 14500 MILES
Electrical system, Jun 2, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND THE CHECK ENGINE, TRANSMISSION, AND SEVERAL OTHER INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED AND UPDATED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DIAGNOSTIC RESULTS WERE UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 1,800.
Vehicle speed control, Electronic stability control (ESC), Service brakes, Jun 1, 2016
12/5/15 JERKING SUV STOPS DRIVING STOPS IN MIDDLE OF INTERSECTION GRATION& 13MILE 12/7/15 RETURNED TO DEALERSHIP JAN 2016 ROSEVILLE CHRYSLER JEEP THREATENED TO HAVE VEHICLE TOWED TO SCRAP YARD AND BILL ME FOR TOWING & PAY REMAINDER OF CAR NOTE JAN 18 2016 CAR WAS DELIVERED BACK TO MY HOME AS OF JUNE 1 2016 MY VEHICLE STILL JERKS WHEN I ACCELERATE AFTER TAKING MY FOOT OFF BRAKE & PRESS GAS PEDAL - CANT AFFORD TO PAY FOR 2 VEHICLES - MY LEASE ENDS MAY 2017
Vehicle speed control, Service brakes, Engine, May 31, 2016
THE JEEP CONTINUES TO STALL WITH NO WARNING IN TRAFFIC, CAUSING A SERIOUS RISK OF COLLISION. THE VEHICLE HAS ALSO EXPERIENCE UNWANTED AND AUTOMATIC ACCELERATION, ALSO CAUSING A SERIOUS RISK OF INJURY. A LEAKY BREAK LINE WAS JUST REPLACED. THE VEHICLE ONLY HAS 27,000
Power train, May 31, 2016
CAR INTERMITTENTLY HAS EXTREMELY ROUGH SHIFTS GOING FROM 1ST TO 2ND AND 2ND TO 3RD AND WILL SOMETIMES JUST NOT GO ANYWHERE DURING THESE SHIFT POINTS FOR A SECOND OR TWO, CREATING A PROBLEM WHEN ENTERING TRAFFIC. PROBLEM SEEMS WORSE IF THE CAR IS ON AN INCLINE, EVEN A SLIGHT INCLINE. HAVE HAD SEVERAL SOFTWARE UPDATES, BUT THE PROBLEM PERSISTS.
Power train, Vehicle speed control, Engine, May 30, 2016
PLEASE READ...TRAVELING ON INTERSTATE 75 N / APPROXIMATE SPEED 65 - 75 MPH / VEHICLE "TURNED OFF, WENT DEAD" / COASTED THROUGH TWO LANES TO GET TO AN EMERGENCY SIDE SPOT! IT TRULY IS A MIRACLE THAT WE WERE NOT RAN OVER!!! CONTACTED A WRECKER SERVICE AND HAVING TO WAIT 1 1/2HRS ON THE SIDE OF A BUSY INTERSTATE, OUR VEHICLE WAS LIFTED AND TAKEN TO A DEALERSHIP / THE WRECKER DRIVER WASN'T ABLE TO GET VEHICLE STARTED OR OUT OF GEAR UNTIL HE ACCESSED HELP VIA HIS PHONE, WHICH ALLOWED HIM TO MOVE GEAR BUT STILL DIDN'T CRANK / NEXT DAY, A REP FROM THE DEALERSHIP CALLED AND SAID THE VEHICLE STARTED UP AND THE ISSUE MENTIONED ABOVE COULD NOT BE REPLICATED??? A STRANGE REPORT WAS GIVEN THAT THERE SEEM TO BE GREASE FROM AN UNKNOWN SOURCE THAT WAS SEEN UNDER THE VEHICLE AND PERHAPS THAT CAUSED THE PROBLEM??? WE PICKED THE VEHICLE UP AND MADE IT HOME (70 MI) / THIS IS EXTREMELY WORRISOME, NOT TO MENTION, OF COURSE IT COULD BE DEADLY! PLEASE HELP.
Power train, Electrical system, May 28, 2016
ON MAY 5, 2016, I WAS DRIVING ON A WELL TRAVELED STREET IN MY 2014 JEEP CHEROKEE LATITUDE. I HAD JUST MADE A RIGHT TURN AND WAS DRIVING AT A SLOW PACE IN ORDER TO MERGE INTO ON COMING TRAFFIC. I PRESSED ON THE GAS AND NOTHING HAPPENED. I LOOKED AT THE DASH AND REALIZED THAT THE CAR HAD SHUT DOWN. I HAD NO ENGINE POWER, NO ELECTRICAL, NOTHING. I MANAGED TO COAST TO THE RIGHT LANE, AND ATTEMPTED TO RESTART THE CAR; NOTHING HAPPENED. AFTER SITTING FOR APPROXIMATELY 10 MINUTES, THE CAR FINALLY STARTED. I IMMEDIATELY DROVE TO THE DEALERSHIP WITH THE CHECK ENGINE LIGHT ON. THE CAR WAS KEPT FOR A WEEK, AND I WAS TOLD THEY WERE UNABLE TO DUPLICATE THE CONCERN. I PICKED THE CAR UP AND TWO WEEKS LATER THE CHECK ENGINE CAME ON AGAIN. ONCE AGAIN, I IMMEDIATELY DROVE TO THE DEALERSHIP. AFTER TWO DAYS, I WAS TOLD THE TRANSMISSION NEEDED TO BE REPLACED (CAR IS CURRENTLY IN SHOP AWAITING THIS REPAIR). PRIOR TO THIS INCIDENT, THIS CAR HAD BEEN TO THE DEALERSHIP AT LEAST TWO TIMES FOR WHAT SEEMED TO BE TRANSMISSION RELATED ISSUES; SLAMMING INTO GEAR AND LURCHING FORWARD. EACH TIME I WAS TOLD THE ISSUE COULD NOT BE DUPLICATED.
Power train, May 27, 2016
WHEN SLOWING DOWN TO ALMOST A STOP (I.E. LIGHT CHANGE FROM RED TO GREEN) AND THEN ACCELERATING THE CAR LUNGES OR JERKS FORWARD SOMETIMES WITH ENOUGH FORCE TO CAUSE THE REAR WHEELS TO SPIN. THIS OCCURS FREQUENTLY BUT NOT ALL THE TIME. THIS HAS BEEN OCCURING FOR QUITE A WHILE AND HAS BEEN TAKEN INTO THE DEALER FOR TRANSMISSION UPDATES SEVERAL TIMES
Power train, May 26, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHEN THE CONTACT SHIFTED THE VEHICLE INTO DRIVE, IT SHIFTED IN REVERSE ON ITS OWN. THE DEALER COULD NOT DUPLICATE THE FAILURE. THE DEALER KEPT THE VEHICLE TO ATTEMPT TO REPLICATE THE FAILURE. THE CONTACT STATED THAT THE SAME FAILURE OCCURRED APPROXIMATELY SIX TIMES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,200.
Power train, May 25, 2016
TRANSMISSION SHIFTS HARD. SO HARD THAT IT SNAPS MY NECK! PROBLEM IS MOSTLY WITH 1-2 AND 2-3 SHIFTS. BEEN TO THE DEALER AT LEAST 3 TIMES WHERE THEY UPGRADED SOFTWARE. NOW THEY TELL ME TO LIVE WITH IT.
Power train, May 24, 2016
SHIFTING IN THE LOWER THREE GEARS IS JERKY,ROUGH,INCONSISTANE AND DANGEROUS....!!!!
Vehicle speed control, Service brakes, May 24, 2016
ON SUNDAY ON MAY 22, 2016, I DROVE MY 2014 JEEP CHEROKEE ON INTERSTATE 275 FROM THE MONTGOMERY ROAD EXIT TO THE FIVE-MILE ROAD EXIT. I WAS ALONE IN THE VEHICLE. I USED THE CRUISE CONTROL DURING THIS TRAVEL. I ORIGINALLY SET THE SPEED FOR 70 MILES PER HOUR. AT ONE POINT, I HAD TO SLOW DOWN BECAUSE A CAR PULLED INTO THE LANE IN FRONT OF ME AND THE STEP DOWN OF FEATURE OF THE SPEED CONTROL WORKED AS EXPECTED. WHEN I EXITED FROM I-275 TO FIVE-MILE, I APPLIED THE BRAKES BUT WAS UNABLE TO SLOW MY CAR. I CONTINUED TO APPLY PRESSURE TO THE BRAKE PEDAL BUT THE CAR'S SPEED WAS NOT BEING REDUCED AND I REALIZED THAT I WOULD BE CROSSING INTO THE SIGNALIZED INTERSECTION WITHOUT BEING ABLE TO STOP. SHORTLY BEFORE ENTERING THE INTERSECTION, I HONKED THE HORN OF MY CAR. MY CAR CONTINUED ACROSS ALL FOUR LANES OF FIVE-MILE ROAD AND ONTO THE ON-RAMP FROM FIVE MILE TO INTERSTATE 275. THERE IT STOPPED. I DO NOT REMEMBER PUSHING THE BUTTON ON THE STEERING WHEEL TO CANCEL THE CRUISE CONTROL . THE CAR DID NOT IMPACT OR TOUCH ANY OTHER VEHICLE OR PEDESTRIAN OR OTHER PROPERTY. IT CAME TO A STOP ON THE ONRAMP. THE CRUISE CONTROL WAS NOT THEN CAUSING THE CAR TO ACCELERATE AND THE BRAKES WORKED. I DROVE MY CAR VERY SLOWLY AND PARKED IT IN THE PARKING LOT OF THE SHOPPING CENTER AT THE INTERSECTION OF FIVE-MILE AND BEECHMONT AVENUE. FROM THERE, I HAD THE CAR TOWED FROM THE PARKING LOT TO THE DEALERSHIP WHERE I PURCHASED IT, KINGS CHRYSLER/DODGE/JEEP, INC. AT KINGS AUTO MALL. A REPORT REFERENCED BY NTSA ID NO. 10861030 DESCRIBES A SIMILAR INCIDENT INVOLVING THE SAME MAKE MODEL AND YEAR. SO FAR, THE DEALER SERVICE DEPARTMENT SAYS THERE IS NO PROBLEM DISCERNABLE FROM THE COMPUTER CODES OR FAULT INDICATIONS.
Steering, Electrical system, May 16, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE VIOLENTLY SHOOK, WHILE BEING TOWED. THE CONTACT STATED THAT THE FAILURE ONLY OCCURRED WHEN MOTOR HOME WAS TOWING THE CAR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE DIAGNOSED THE PROBLEM AS THE ELECTRIC POWER STEERING ASSIST WIRING HARNESS AND FUSE HOLDER NEEDED TO BE INSTALLED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000.....UPDATED 07/11/16 *BF AFTER THE STEERING ASSIST WAS INSTALLED, THE COMPUTER SHOWED THE RACK AND PINION HAD BROKEN. UPDATED 07/13/16*LJ UPDATED 07/14/16.*JB *CN