2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints
2,647 reports, newest first.
Air bags, Engine, May 15, 2016
THE PRIMARY SAFETY CONCERN IS THE ROUGH AND ERRATIC SHIFTING BETWEEN GEARS. THE SLUGGISH AND UNRELIABLE ACCELERATION AND THE SUDDEN DOWNSHIFTS ARE TROUBLESOME. I'VE NOW BEEN TOLD THAT I NEED A NEW TRANSMISSION AT 12,000 MILES.
Power train, May 13, 2016
FOR THE SECOND TIME IN A MONTH THE TRANSMISSION FAILED. MULTIPLE VEHICLE WARNING SYSTEMS STARTED SOUNDING INCLUDE "CHECK TRANSMISSION", "PUT VEHICLE IN PARK, THEN SELECT GEAR", ACCOMPANIED BY WARNING CHIMES, THE ENGINE LIGHT, ETC. IT OCCURRED DURING RUSH-HOUR TRAFFIC IN WASHINGTON, DC IN 4 LANES OF TRAFFIC - THE VEHICLE TRANSMISSION DIED. THE SAME THING HAPPENED JUST OVER A MONTH AGO; THE DEALER CLAIMED THEY DID A SOFTWARE FIX PREVIOUSLY.
Other or unspecified, May 12, 2016
I PURCHASED A BUYBACK VEHICLE WITH 2257 MILES ON IT IN NOVEMBER OF 2014. AT THE TIME, IT WAS DISCLOSED TO ME THE REASON FOR THE PREVIOUS OWNERS RETURN OF THE VEHICLE WAS A FUSE (ALTHOUGH THE PAPERWORK INDICATES A WIRING REPLACEMENT). I'VE SINCE HAD SEVERAL REPAIRS ON THIS VEHICLE INCLUDING A COMPLETE TRANSMISSION REPLACEMENT, COOLING SYSTEM, SEVERAL MODULE UPDATES, SOFTWARE UPDATES, AND WIPER MOTOR REPLACEMENT. THE ISSUES CONTINUE, AND THIS VEHICLE CANNOT SEEM TO BE FIXED. THE BOTTOM LINE IS THIS: THE VEHICLE IS COMPLETELY UNSAFE TO DRIVE. WHEN IN A STOPPED POSITION GOING FROM PARK TO DRIVE, THE CAR MAKES A LOUD BOOM, OR BANGING SOUND ALMOST LIKE SOMETHING FELL OFF OR OUT OF THE CAR. IT'S A RECOGNIZABLE SOUND THAT IS UNMISTAKABLE. IN ADDITION, WHILE DRIVING, THE VEHICLE HAS A HARD TIME ACCELERATING, AND STRAINS, MAKING ANOTHER, YET DIFFERENT LOUD NOISE. IT ALSO IS UNABLE TO SLOW DOWN PROPERLY, AS THE RPM GAUGE FLUCTUATES. THERE SEEMS TO BE SEVERAL ISSUES WITH THIS VEHICLE THAT HAS ALREADY HAD ITS TRANSMISSION REPLACED TWICE. IT IS CLEAR THAT THIS VEHICLE CANNOT BE FIXED. I HAVE SINCE HAD SEVERAL MODULE AND SOFTWARE UPDATES IN ADDITION TO THE COMPLETE TRANSMISSION BEING REPLACED, THE ISSUES STILL CONTINUE.
Structure, May 11, 2016
TL* THE CONTACT OWNED A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE'S FRAME FRACTURED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE FRAME FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS ALSO TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FRAME WAS REPAIRED; HOWEVER, THE VEHICLE ABNORMALLY WOBBLED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 19,000.
Other or unspecified, May 11, 2016
WHILE FLAT TOWING THE JEEP BEHIND OUR TIFFIN MOTOR HOME WE EXPERIENCED SEVERE SIDE TO SIDE ROCKING IN THE RV. HAD TO COME TO A COMPLETE STOP ON INTERSTATE. WE JUST RECEIVED A NOTICE OF AN ADDENDUM TO OWNERS MANUAL CONCERNING A WIRING KIT TO BE INSTALLED. WE CONSIDER THIS A REAL SAFETY ISSUE BUT JEEP DOES NOT. PLEASE ADVISE AS WE THOUGHT THE PROBLEM WAS THE MOTOR HOME BUT IT APPEARS TO BE THE JEEP CHEROKEE.
Power train, Electrical system, May 11, 2016
VEHICLE STALLING WHILE IN MOTION,(FEELS LIKE IT SHIFTS ITSELF INTO NEUTRAL) ONLY DASH NOTIFICATION IS SAYING TO TO PLACE IN PARK AND SHIFT TO DESIRED GEAR. THIS HAPPENED 3 TIMES IN 3 DAYS,ALL THREE TIME MY SAFETY WAS AT RISK AS YOU ARE UNABLE TO ACCELERATE. I HAD TO WAIT UNTIL IT COASTS TO A FULL STOP TO SHIFT TO PARK AND THEN SEVERAL TRIES TO RESTART VEHICLE, ONCE STARTED CAR STILL WILL NOT MOVE WHEN PRESSING GAS PEDAL FOR FEW MOMENTS ALTHOUGH RPMS ARE AT 5 OR 6 LIKE ITS NOT IN GEAR. IN ALL INSTANCES I WAS IN TRAFFIC AND ALMOST REAR ENDED BY OTHER VEHICLES. THERE IS NO WARNING LIGHTS OR SOUNDS THAT MAKE YOU AWARE THAT AN ISSUE IS HAPPENING SO YOU CAN PULL TO SAFETY.JEEP IS IN DEALERSHIP NOW BUT AM AFRAID THEY WILL TELL ME THEY CANNOT DUPLICATE THE PROBLEM, REFLASH THE MODULE AND SEND ME ON THE WAY. I HAVE RESEARCHED THE PROBLEM AND THIS IS A COMMON PROBLEM AND COMMON REPAIR SCENARIO AT DEALERSHIP BUT DOES NOT FIX ISSUE. I AM AFRAID I WILL BE REAR ENDED BY A FAST MOVING VEHICLE AS THIS HAS HAPPENED 2 TIMES ON THE HIGHWAY AND ONCE IN MIDDLE OF INTERSECTION. IT IS VERY SCARY WHEN THIS HAPPENS AS I HAVE HAD MY GRANDCHILDREN IN THE VEHICLE 2 TIMES WHEN IT OCCURRED. I AM VERY UNHAPPY WITH THIS CAR AS IT IS MY FIRST PURCHASE NOT LEASE IN 10 YEARS. I DON'T KNOW WHAT I AM GOING TO DO, STILL WAITING TO HEAR FROM DEALERSHIP WHICH IS ANOTHER ISSUE AS I TOOK IN YESTERDAY AT 7AM AND IT IS NOW THE 2ND DAY AT 9 AM AND NOBODY HAS CALLED. I MISSED A DAY OF WORK YESTERDAY AND HAVE TO GO OUT OF TOWN FOR WORK FOR 2 DAYS TOMORROW. THIS REPORT IS MY PROOF IF I SHOULD BE KILLED IN MY JEEP THAT THERES AN ISSUE OF IT STALLING IN TRAFFIC AND HIGHWAY CONDITIONS.
Steering, May 9, 2016
WAS SENT CHRYSLER CSN S13 SAFETY RECALL DUE TO FLAT-TOW ISSUE BEHIND MOTOR HOME. VEHICLE BEGINS TO SWAY L TO R VIOLENTLY IF IT IS MOVED ONTO SHOULDER OR CHANGE IS SURFACE. CHRYSLER TO ADD WIRE HARNESS WHICH KEEPS BATTERY ON DURING TOW TO RE-CENTER STEERING WHEEL. BATTERY IS DEAD IN 3-HOURS IF THIS FIX IS ADDED. VEHICLE WAS SOLD TO US AS TOWABLE PLATFORM AND NOT DISCLOSED OF THESE ISSUES. THIS ISSUE OCCURRED WHILE LEAVING OUR HOME DEVELOPMENT AND TURNING RIGHT LAST OCTOBER 2015. THE VEHICLE CORRECTED ITSELF WHEN STOPPING AND CONTINUING. AFTER READING SEVERAL COMPLAINTS IN FMCA, I'VE DECIDED TO TAKE TO DEALER AND WRITE FORMAL SAFETY COMPLAINT. THIS IS SECOND SAFETY COMPLAINT BEHIND TRANSMISSION ISSUE WHICH WAS CREATED SOME MONTHS AGO. THERE HAVE BEEN SEVERAL RECALLS ON THIS VEHICLE. THIS ISSUE CAN DAMAGE THE VEHICLE AS WELL AS OUR MOTORHOME. SOLUTION FO WIRE HARNESS IS NOT ACCEPTABLE FOR US DUE TO BATTERY FAILURE AND SHOULD NOT BE TO ANY OTHER CUSTOMER PURCHASING THIS VEHICLE (AS ADVERTISED) AS TOW VEHICLE.
Power train, May 8, 2016
THE CAR STALLS WHEN GIVING IT GAS LEAVING ME AND MY FAMILY VULNERABLE IN INTERSECTIONS AS WELL AS SHIFTING VERY ROUGHLY.
Power train, May 6, 2016
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
Power train, Electronic stability control (ESC), Visibility/wiper, May 5, 2016
RECEIVED TWO RECALLS, HAVE BEEN GOING TO DEALER FOR OVER 8 MONTHS TO GET THEM DONE, CONTACTED JEEP MANUFACTURER, STILL NO PARTS RECEIVED. DEALER SAYS THEY HAVE NOT RECEIVED PARTS AND TO KEEP CHECKING IN, WHICH I'VE PERSISTENTLY BEEN DOING FOR EIGHT MONTHS TO THE POINT OF FRUSTRATION. IT HAS BEEN ALMOST A YEAR SINCE THE LAST TWO RECALLS WERE STATED.IN THE MEANTIME MY DEFECTIVE PARTS CONTINUE TO MALFUNCTION IF USED. AN EFFICIENT AND TIMELY MANNER TO GET THE RECALLS DONE HAS NOT BEEN CONDUCTED BY JEEP AND BY FCA US LLC.
Steering, May 5, 2016
ELECTRIC POWER STEERING FAILED SUDDENLY. A COMPLETE LOSS OF POWER STEERING AND STEERING WARNING LIGHT ON THE DASH OCCURRED SIMULTANEOUSLY WHILE DRIVING ON THE HIGHWAY. AFTER STOPPING THE VEHICLE, TURNING OFF THE ENGINE, OPENING THE DOOR TO POWER OFF THE ELECTRONICS, AND RESTARTING THE VEHICLE, THE POWER STEERING SEEMED TO WORK PROPERLY AND THE STEERING WARNING LIGHT ON THE DASH WAS GONE. THE SAME ISSUE OCCURRED TWO ADDITIONAL TIMES WHILE ON A ROAD TRIP AWAY FROM HOME WITH MY FAMILY AT BOTH LOW SPEED AND HIGH SPEED. IT OCCURRED ONCE MORE WHILE MAKING A LEFT TURN OUT OF A PARKING LOT, WHICH CAUSED ME TO NARROWLY MISS HITTING A POLICE OFFICER WHO WAS DIRECTING TRAFFIC, BEFORE I WAS ABLE TO DROP THE VEHICLE OFF AT A DEALERSHIP. AT LOW SPEEDS, IT WAS VERY DIFFICULT TO STEER THE VEHICLE AND IMPOSSIBLE TO TURN AT A LOW ENOUGH RADIUS TO PARK OR MAKE A RIGHT TURN INTO OR OUT OF TRAFFIC. I CONSIDER MYSELF TO BE A VERY STRONG PERSON AND I WAS REQUIRED TO USE A TREMENDOUS AMOUNT OF FORCE USING BOTH HANDS TO CONTROL THE VEHICLE WHILE THE POWER STEERING WAS OUT. IT FELT LIKE I WAS GOING TO BREAK THE STEERING WHEEL OR BEND THE STEERING COLUMN JUST TRYING TO MAKE A RIGHT HAND TURN OUT OF TRAFFIC ON A CITY STREET. I HAVE HAD EXPERIENCE DRIVING WITHOUT HYDRAULIC POWER STEERING IN OLDER VEHICLES, AND I KNOW THAT I WAS REQUIRED TO USE TWO TO THREE TIMES MORE FORCE IN THIS INSTANCE. THE DEALERSHIP TOLD ME THE ELECTRIC POWER STEERING RACK WAS THE CAUSE OF THE VEHICLE'S ISSUE. THIS FAILURE, WHICH OCCURRED EACH TIME WITHOUT WARNING, HAS CAUSED ME TO FEEL UNEASY ABOUT DRIVING THE VEHICLE, ESPECIALLY WITH MY WIFE AND INFANT SON IN THE CAR. THE VEHICLE IS CURRENTLY AT THE DEALERSHIP FOR REPAIR AND HAS BEEN WAITING TO RECEIVE THE NECESSARY REPLACEMENT PART FOR SEVERAL WEEKS. I HAVE BEEN TOLD THAT THE REPLACEMENT ELECTRIC POWER STEERING RACK IS ON BACKORDER.
Power train, Engine, May 5, 2016
AFTER ONLY 21000 MILES AND REGULAR MAINTENANCE AT THE DEALERSHIP, MY CHECK ENGINE LIGHT CAME ON. THE DEALER WOULD NOT BOOK ME A SERVICE APPOINTMENT ANY SOONER THAN ONE WEEK OUT. TWO DAYS AFTER THE CHECK ENGINE LIGHT ILLUMINATED, AS I WAS DRIVING ON A CITY STREET TO WORK, A "SERVICE TRANSMISSION" WARNING APPEARED AND THE VEHICLE IMMEDIATELY BECAME UNRESPONSIVE. EVEN SWITCHING TO TIPTRONIC AND NO MATTER HOW MUCH THE GAS PEDAL WAS DEPRESSED, I WAS NOT ABLE TO ACCELERATE NOR HAVE THE ENGINE RPM MOVE BEYOND 1000 RPM. I WAS LUCKY THAT I CHOSE NOT TO TAKE THE HIGHWAY TO WORK OR I WOULD HAVE BEEN REAR-ENDED WITH THE CAR SLOWING DOWN SO MUCH.
Steering, Power train, May 4, 2016
THERE IS A VIBRATING SOUND COMING FROM THE CENTER OF THE STEERING WHEEL. YOU CAN FEEL IT WHEN TOUCHING THE CENTER OF THE STEERING WHEEL. THE VEHICLE IS IN MOTION WHEN THIS HAPPENS HAVE TAKEN IT IN 4 TIMES TO BE REPAIRED IT STILL IS DOING THE SAME THING. THE TRANSMISSION STOPPED AND WOULD NOT GO AFTER TURNING THE ENGINE OFF AND RESTARTING IT IT WOULD GO BUT LIGHTS STILL ON. HAD IT TOWED TO DEALER.
Electrical system, Vehicle speed control, Engine, May 3, 2016
CONTINUOUSLY HAVING ISSUES WITH THE VEHICLE, RELATED TO ACCELERATION WHILE DRIVING IN TRAFFIC, CAR SHUTTING OFF IN TRAFFIC, NOT STARTING BACK UP RIGHT AWAY, GEARS SHIFTING ROUGHLY WHILE - IS AN AUTOMATIC 9 SPEED 4 CYLINDER VEHICLE. I HAVE BEEN OFFERED A 5% DISCOUNT ON A JEEP TRADE IN BY THE JEEP RESOLUTION DEPARTMENT, BUT AT THIS POINT, NOT SURE IF ITS WORTH BUYING ANOTHER JEEP. I AM AFRAID OF THIS HAPPENING AGAIN. UNFORTUNATELY, THE MECHANICS, CANT FIND WHAT WRONG WITH THE VEHICLE, AND THEY ALSO TEST DROVE THE CAR, DRIVING AROUND THE DEALERSHIP, ON SIDE STREETS, BUT NOT IN TRAFFIC, OR STOP AND GO TRAFFIC. I AM FRUSTRATED AT THIS POINT, JEPP KNOWS THESE ARE ISSUES WITH MANY OF THERE ENGINES, AND FAIL TO TRULY HEAR THE CUSTOMERS COMPLAINTS, TO THE POINT OF TAKING THESE COMPLAINTS MORE SERIOUSLY. THE RESOLUTION OFFERED ARE NOT GOOD ENOUGH TO FIX THE ISSUE, AS I FEEL I WOULD TRADE THIS VEHICLE IN AND THEY WILL TURN AROUND AND SELL IT AGAIN.... NOT SAFE AT ALL. ! I NEED HELP, AS I DON'T KNOW WHAT TO DO NEXT, TAKE THE OFFER OR JUST TRADE IN WITH A DIFFERENT DEALER AND CAR TYPE/MODEL NOTHING CHRYSLER/JEEP RELATED UUUGGGHHHH!
Power train, May 3, 2016
TAKATA RECALL WHILE IN MOTION THE JEEP MAKES A STRONG JERK WHEN ACCELERATING FROM 1ST TO 2ND GEAR. IT IS VERY ROUGH TO DRIVE.
Power train, May 2, 2016
CAR LOST POWER IN MOTION ON A HIGHWAY. THE CAR DID NOT RESPOND TO STEPPING ON THE GAS. HAD TO STOP THE CAR IN THE SHOULDER OF A RAMP AND WAIT FOR TOW TRUCK. WHEN CHANGING FROM PARK TO DRIVE GEARS, THE CAR MADE A CLICKING NOISE, BUT DID NOT RESPOND. THIS IS ACTUALLY THE SECOND TIME IT HAPPENS - FIRST TIME THE OFFICIAL JEEP SERVICE SAID THEY COULD NOT FIND THE ISSUE AND FELT CONFIDENT IN RELEASING THE CAR.
Power train, Apr 30, 2016
THE TRANSMISSION IN MY 2014 JEEP CHEROKEE WILL SLIP INTO NEUTRAL AT SLOW SPEEDS, WILL NOT DOWNSHIFT WHEN PASSING A VEHICLE BUT INSTEAD BOGS DOWN AND LOSES ACCELERATION, MANY TIMES IT WILL START IN THE WRONG GEAR NOT DOWNSHIFTING ALL THE WAY TO FIRST WHEN SLOWING TO NEAR STOP AND ACCELERATING UP AGAIN. TRANSMISSION IS JERKY BETWEEN SHIFTS ON HIGHWAY AS WELL AS ACCELERATING FROM A STOPPED POSITION. WHEN SHIFTING GEARS THE AUTOMATIC TRANSMISSION JUST KIND OF DRAGS FROM ONE GEAR THE THE NEXT IN A LONG DRAWN FASHION INSTEAD OF SHIFTING CRISPLY LIKE IT SHOULD. I HAVE HAD A COUPLE CLOSE CALLS AT INTERSECTIONS WITH THE CAR SLIPPING OUT OF GEAR AS I AM ENTERING TRAFFIC. ALSO HAD A NEAR MISS YESTERDAY CHANGING LANES TO PASS A SEMI TRUCK WHEN MY CHEROKEE JUST BOGGED DOWN IN FRONT OF IT INSTEAD OF HAVING A SMOOTH ACCELERATION TO PASS HIM. AT THE LAST INSTANT THE CAR FINALLY GRABBED THE GEAR IT WAS HUNTING FOR AND I WAS ABLE TO CLEAR THE NEAR MISS. I HAVE BEEN TO JEEP SERVICE WHERE THEY HAVE ADMITTED TO KNOWING OF ALL THESE ISSUES AND ARE AT A LOSS TO FIND A FIX. THEY HAVE USED FLASH UPDATES THREE TIMES WITHOUT SUCCESS. AFTER MY LAST VISIT FOR THE LATEST UPDATE WHICH THEY PRACTICALLY GUARANTEED WOULD FIX MY ISSUE...I WAS CONTACTED BY SERVICE AND TOLD MY SOFTWARE WAS NOT COMPATIBLE WITH THEIR UPDATE AND THAT THEY NOW WANT TO PUT IN A NEW TRANSMISSION. I HAVE BEEN INVOLVED WITH CHRYSLER DIAMOND SERVICE FOR MONTHS ASKING THEM TO REPLACE THE CAR OR ARRANGE TO GIVE ME A FAIR TRADE ON THE CAR THINKING THEY WOULD TAKE SOME RESPONSIBILITY AND THEY HAVE DENIED MY REQUEST. I ACTUALLY BOUGHT TWO CHEROKEES IN 2014..THE FIRST ONE SHOWED THESE TRANSMISSION ISSUES, SO I TRADED IT FOR ANOTHER ONE ABSORBING A LOSS WITH HOPES THAT A DIFFERENT CHEROKEE WOULD GET ME OUT FROM UNDER THE PROBLEMS, BUT SURE ENOUGH THE SECOND ONE HAS THE SAME ISSUES SO I LOST ALL THAT TRADE VALUE FOR NOTHING.
Power train, Apr 29, 2016
WHILE DRIVING THE CAR WILL SHIFT INTO NEUTRAL, SHIFTS EXTREMELY HARD BETWEEN 3RD AND 4TH GEARS, WHEN COASTING DOWN A HILL IF YOU APPLY THE BRAKES THE RIM REV UP TO 4,000-5,000 AND WILL NOT STOP UNLESS YOU PRESS ON THE GAS OR SHIFT INTO NEUTRAL.
Power train, Apr 29, 2016
TRANSMISSION SHIFTS POORLY. WHEN STARTING MAY NOT START MOVING WHEN GAS PEDAL PUSHED. MAKES YOU VERY NERVOUS ON STARTING AT A STOP TO MERGE INTO TRAFFIC AS IT DOES NOT MOVE AT FIRST. SOMETIMES AFTER A STOP IT HAS NOT SHIFTED DOWN TO FIRST SO WHEN YOU START THE TRANSMISSION SHIFTS HARD INTO FIRST AND SPINS WHEELS. SHIFTS HARD BETWEEN SECOND AND THIRD AND SECOND AND FIRST.
Power train, Electrical system, Apr 28, 2016
TRANSMISSION DISENGAGES WHILE DRIVING. DISPLAY ON DASHBOARD SAY PUT CAR IN "P" AND RESTART VEHICLE. AFTER DOING WHAT THE DISPLAY STATES, IT GOES INTO DRIVE FORCEFULLY AND MAKES A LOAD BANG. THE ENGINE LIGHT COMES ON ALONG THE TRACTION CONTROL LIGHT. AFTER LETTING THE VEHICLE SIT OVER NIGHT AND DOESN'T OCCUR AGAIN FOR ABOUT ANOTHER 10-15 K MILES LATER. THIS ISSUE CREATED AN UNSAFE CONDITION. ALL THE TIMES THIS OCCURRED I ALMOST WAS REAR ENDED, COULDN'T MAKE TURN TO A SAFE PULL OFF AREA AND HAPPENED ON A ON-RAMP ENTERING A HIGHWAY.
Power train, Apr 27, 2016
I KEEP HAVING HARD SHIFTS THAT JOLTS MY CAR FORWARD WHILE BRAKING AND ACCELERATING. WHEN IT DOES THIS IT MAKE A LOUD NOISE AND PUSHES THE CAR FORWARD A LITTLE. I HAVE BEEN HAVING THIS PROBLEM FOR OVER A YEAR EVEN AFTER I HAVE TAKEN IT TO THE DEALER FOR RECALLS ON THE TRANSMISSION.
Vehicle speed control, Apr 27, 2016
WHEN ATTEMPTING TO ACCELERATE QUICKLY WHILE STATIONARY OR IN MOTION, THERE IS A DELAY BETWEEN HITTING THE ACCELERATOR AND THE VEHICLE RESPONDING. UPON VEHICULAR RESPONSE THE ENGINE WILL REV EXTREEMLY HIGH, THEN RESUME REGULAR OPERATION. THIS HAS OCCURED ON EVERY ROAD IN EVERY CONDITION. THE AFORMENTIONED PROBLEM HAS PUT MY VEHICLE AT HIGH RISK OF COLLISION ON 3 DIFFERENT OCCASIONS. AN EXAMPLE OF THIS INCLUDES PULLING OUT OF A PARKINGLOT ONTO A BUSY HIGHWAY. WHEN THERE IS ENOUGH SPACE TO PULL OUT AND ACCELERATE QUICKLY, THE VEHICLE CRAWLS OUT OF THE LOT, A SECOND GOES BY,THEN THE VEHICLE REVS UP INTO THE 5500-6000RPM. PASSING A VEHICLE ON A ONE LANE HIGHWAY ALSO PRESENTS PROBLEMS. PULLING OUT INTO THE ONCOMING LANE, DEPRESSING THE PEDAL, AND NOT ACCELERATING RIGHT AWAY PUTS THE OPERATOR AT RISK FOR A HEAD ON COLLISION. DEALERSHIPS HAVE TOLD ME THERE IS NO FAULT AND IT OPERATES NORMALLY WHEN RUNNING THE COMPUTER DIAGNOSTICS. THERE IS A LEGITIMATE PROBLEM, AND I HOPE IT CAN BE RECTIFIED IN THE NEAR FUTURE. THE DATE ENTERED IN THE "WHEN DID THIS HAPPEN" SECTION IS THE ROUGH DATE THIS STARTED HAPPENING IN MY VEHICLE.
Engine, Apr 24, 2016
VEHICLE MISFIRES. DEALERSHIP HAS HAD IT SINCE MARCH 19TH AND HAS REPLACED 3 HEADS. STILL NO RESOLUTION. HAVE CONTACTED CHRYSLER FOR HELP AND HAVE A CASE MANAGER BUT NOT REALLY HELPFUL. I WOULD LIKE THE ENGINE REPLACED BUT CHRYSLER SAYS IT COSTS TOO MUCH. I FEEL IT IS UNSAFE TO REWORK THE HEADS SO MANY TIMES.
Power train, Apr 24, 2016
WHEN YOU ACCELERATE FROM A FULL STOP OR PARTIAL STOP GOING DOWN A HILL, THE VEHICLE'S TRANSMISSION DELAYS SWITCHING FROM NEUTRAL TO FIRST GEAR WHILE YOU HAVE THE GAS PEDAL DEPRESSED, RESULTING IN THE ENGINE REVVING UP BEFORE ENGAGING THE GEAR. SO YOU ARE STOPPED, PRESS THE GAS, THE ENGINE REVS, YOU ROLL OUT INTO THE INTERSECTION SINCE THE CAR ISN'T IN GEAR, AND THEN IT POPS INTO GEAR SUDDENLY, AND LURCHES YOU FORWARD. IT IS DANGEROUS AS YOU DO NOT HAVE THE EXPECTED RESPONSE FROM THE VEHICLE AND COULD FIND YOURSELF IN DANGER IF YOU DON'T ACCOUNT FOR THE DELAY WHEN PULLING OUT IN TRAFFIC. I HAVE TAKEN THE VEHICLE IN 3 TIMES TO BE REPAIRED AND HAVE BEEN TOLD THE VEHICLE IS OPERATING AS INTENDED. THE MANUFACTURE IS AWARE OF THE PROBLEM, AS ARE THE MECHANICS, BUT THEY DO NOT HAVE A FIX FOR THE ISSUE SO CLAIM THE VEHICLE IS OPERATING AS NORMAL. AFTER ONLINE RESEARCH, I DISCOVERED MANY PEOPLE WHO OWN THIS VEHICLE HAVE THE EXACT SAME ISSUE.
Power train, Apr 23, 2016
VEHICLE HAS HAD SHIFTING PROBLEMS SINCE SHORTLY AFTER PURCHASING. IT WILL SHIFT HARD AT LOW SPEEDS WITH NORMAL DRIVING, WHEN ACCELERATING WILL REV UP TO HIGH RPM BEFORE SHIFTING AT HIGH RESULTING IN HARD SHIFT. THE ISSUE HAS MADE IT DIFFICULT TO ACCELERATE ONTO THE FREEWAY IN A SAFE MANNER. HAD HAVE VEHICLE AT DEALER FOUR TIMES WITH MULTIPLE SOFTWARE UPDATES AND VEHICLE IS STILL NOT FUNCTIONING AT WHAT WOULD BE NORMAL SHIFTING FOR A NORMAL AUTOMATIC TRANSMISSION. *TR