2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints
2,647 reports, newest first.
Other or unspecified, Apr 23, 2016
I WAS PARKED ON A SLIGHT HILL AND PUT MY CAR IN PARK AND IT STARTED ROLLING BACKWARDS.
Vehicle speed control, Apr 22, 2016
WITH CRUISE CONTROL ON, AT 70 MPH ON AN INTERSTATE HWY AT HIGHER ELEVATION, THE RPM'S WERE NEAR 4,000. I PUT ON THE BRAKES AS THE SPEED WAS GOING FASTER THAN I WANTED. PUTTING ON THE BRAKES DID NOT DISENGAGE THE CRUISE CONTROL, SO THE RPM'S STAYED NEAR 4,000. THE ONLY WAY TO SLOW DOWN WAS TO PRESS THE CANCEL BUTTON FOR THE CRUISE CONTROL. THIS HAS HAPPENED 3-4 TIMES ON DIFFERENT TRIPS IN DIFFERENT LOCATIONS THAT WERE ALL HIGH IN ELEVATION: 1500 FEET +. I HAVE TOLD THIS INFORMATION TO THE DEALER WE BOUGHT THE CAR FROM, NEW, IN 2014. THIS JUST HAPPENED AGAIN 4-20-16 IN SOUTHERN OREGON. NORMALLY, PRESSING THE BRAKE PEDAL CANCELS THE CRUISE CONTROL.
Power train, Apr 22, 2016
I'M A US DIPLOMAT WORKING IN LA PAZ, BOLIVIA. I PURCHASED MY 2014 JEEP CHEROKEE, MARCH 2015 IN FLORIDA PRIOR TO DEPARTING FOR BOLIVIA. I'VE HAD THE VEHICLE FOR ONE YEAR AND CURRENTLY HAS APPROXIMATELY 22,000 MILES. ON APRIL 3, 2016 MY JEEP CHEROKEE LOST POWER AND FAILED TO RESPOND TO ANY OF THE DRIVING COMMANDS SUCH AS REVERSE OR DRIVE. LUCKILY I WAS STILL IN MY DRIVEWAY WHEN THIS HAPPENED. DURING THE SAFETY INCIDENT, THE TRANSMISSION SERVICE MESSAGE COME ON TO INCLUDE THE OTHER SERVICE INDICATORS I.E. CHECK ENGINE LIGHT. I TOOK THE JEEP TO A LOCAL MECHANIC AS LA PAZ, BOLIVIA DOES NOT HAVE A CERTIFIED JEEP DEALERSHIP WITH A SERVICE DEPARTMENT. THE MECHANIC RAN THROUGH ALL SYSTEMS DIAGNOSTICS AND UPGRADED THE SOFTWARE, TEMPORARILY FIXING THE PROBLEM. ON APRIL 16, 2016 MY JEEP CHEROKEE LOST POWER ONCE MORE AND THIS TIME I WAS DRIVING UP A 9 PERCENT HILL. LUCKILY THE PERSON BEHIND ME QUICKLY REACTED TO MY SAFETY ISSUE AND SWERVED OUT OF THE WAY TO AVOID A COLLISION. HOWEVER, I WAS STUCK ON AN INCLINE AS THE VEHICLE DID NOT HAVE ENOUGH POWER TO MAKE IT TO THE TOP OF THE HILL. I HAD TO DRIVE THE VEHICLE IN REVERSE TO GET TO THE BOTTOM OF THE HILL CREATING A HUGE TRAFFIC JAM AND PUTTING MY LIFE ENDANGER AS I AVOIDED INCOMING TRAFFIC. I TOOK THE VEHICLE TO THE MECHANIC ON APRIL 18, 2016 AND HE SPENT TWO DAYS TRYING TO FIGURE OUT THE PROBLEM BUT, WITH NO LUCK; BECAUSE ON APRIL 20, 2016 THE SAFETY ISSUE OCCURRED ONCE AGAIN. DUE TO THE STEEP HILLS IN LA PAZ WHICH ARE FROM 9 - 30 PERCENT GRADES, I CANNOT SAFELY DRIVE MY VEHICLE. I HAVE A $24K PIECE OF EQUIPMENT SITTING IN MY DRIVEWAY BECAUSE I REFUSE TO PUT MY LIFE, MY FAMILIES OR OTHER PEOPLE'S LIFE IN DANGER. I CANNOT STRESS THIS ENOUGH LOSING POWER ON ANY DRIVING ENVIRONMENT ALBEIT ON A HIGHWAY OR DRIVING UP A HILL IS A SERIOUS SAFETY ISSUE.
Power train, Apr 20, 2016
TRANSMISSION SHIFTS UNPREDICTABLY AND ROUGH. CAN FEEL LIKE BEING REAR-ENDED ON A 2-3 SHIFT WHILE ACCELERATION FROM A STOP CAN FEEL LIKE THE TRANSMISSION IS SLIPPING - ENGINE REVS GO UP BUT VEHICLE BARELY MOVES. THESE ISSUES CAUSE THE VEHICLE TO NOT RESPOND AS EXPECTED AND HAVE ALMOST CAUSED SEVERAL ACCIDENTS. THESE ISSUES OCCUR AT LOW SPEEDS, WHETHER YOU ARE TURNING OR NOT.
Power train, Vehicle speed control, Engine, Apr 20, 2016
2014 JEEP CHEROKEE BOUGHT IN DECEMBER 2014 500MILES. SHORTLY AFTER PURCHASE, CAR SHIFTING ERRATICALLY, LUNGING FORWARD AT STOPS, AND NOT ACCELERATING WHEN STEPPING ON GAS APPROPRIATELY. ON THE WAY TO WORK ONE DAY, CAR BOGGED DOWN IN TRAFFIC, TURNED OFF, WOULD NOT TURN BACK ON FOR OVER 30 MINUTES, TRYING TO START ALL LIGHTS AND CHECK ENGINE WARNINGS WERE GOING HAYWIRE. CAR FINALLY STARTED, GOT TO WORK, BUT CAR DID NOT START UP AGAIN AFTER MY SHIFT, HAD TO HAVE CAR TOWED TO DEALER. THEY DID UPDATES AND COMPUTER RESETS, PICKED UP VEHICLE, ONLY FOR VEHICLE TO SHUT DOWN ON THE LOT, THEY TOOK IT BACK IN ,AND KEPT IT OVER NIGHT. THEY FELT THEY FIXED THE PROBLEM, BUT AGAIN ON THE WAY TO WORK, CAR STILL SHIFTING DANGEROUSLY, LUNGING FORWARD, AND HAS SHUT DOWN AGAIN. EVEN WHILE IN A DRIVE THRU, CAR LUNGED FORWARD ALMOST HITTING ANOTHER CAR IN FRONT OF ME. CAR TAKEN BACK INTO DEALER, AGAIN THEY COMPLETED A TON OF RECALLS, AND UPDATES, SOME REPEATED FORM THE LAST FEW TIMES, I TOOK THE CAR IN. THE CAR HAS BEEN IN THE SHOP 5-6 TIMES NOW, WITH 2 CLAIMS ESCALATED TO JEEP/CHRYSLER. I AM PREGNANT, AND WITH THE CAR SHUTTING DOWN IN THE MIDDLE OF TRAFFIC IS EXTREMELY, LUNGING FORWARD, SHIFTING ERRATICALLY, AND BOGGING DOWN WHILE ON HIGHWAY HAS ONLY BROUGHT FEAR TO MY SAFETY, THE SAFETY OF MY PREGNANCY, AND THE SAFETY OF OTHERS DRIVING AROUND ME, AS I HOPE THIS CAN BE FIXED BEFORE SOMETHING HORRIBLE HAPPENS. I HAVE REQUESTED TO CLAIMS THAT THE CAR BE REPLACED, OR BE ISSUED A BUY BACK, SAFETY IS MY MAIN CONCERN ! THIS VEHICLE IS NO GOOD< AND SHOULD NOT BE DRIVEN OR RESOLD !
Other or unspecified, Apr 20, 2016
9 SPEED TRANSMISSION SLIPPING 1-3 GEARS ISSUES DOES NOT ENGAGE ENGINE REVS BUT CAR DOES NOT GO RIGHT AWAY 1-3 SECOND DELAY THEN LUMPS FORWARD AND BURNS THE TIRES. I FEEL UNSURE PULLING OUT INTO TRAFFIC. HEAVY TRAFFIC IS SCARY NOT SURE IF WILL TAKE OFF WHEN NEEDED.
Electrical system, Apr 18, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AFTER FIFTEEN MINUTES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE FAILURE RECURRED THREE ADDITIONAL TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.
Power train, Vehicle speed control, Fuel/propulsion system, Apr 17, 2016
VEHICLE LOST POWER IN THE MIDDLE OF A BUSY INTERSECTION. THE THROTTLE CONTROL WARNING LIGHT, AND THE CHECK ENGINE LIGHT CAME ON. THIS IS A VERY SERIOUS SAFETY HAZARD AS TWO VEHICLES ALMOST COLLIDE WITH ME DUE TO THE SUDDEN LOSS OF POWER AND STALLING.
Engine, Apr 15, 2016
THE VEHICLE HAS STALLED AT SLOW SPEEDS SEVERAL TIMES OVER THE LAST FEW WEEKS WHILE MAKING SLOW SPEED TURNS OR COMING TO A STOP. THE VEHICLE WILL NOT RE-START FOR SEVERAL MINUTES AND ONLY AFTER SEVERAL ATTEMPTS. THE DEALER HAS INVESTIGATED THE PROBLEM BUT CANNOT DUPLICATE THE PROBLEM. IT IS DEFINITELY A SAFETY CONCERN AS THE EHICLE IS STRANDED IN THE ROAD.
Visibility/wiper, Apr 15, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V509000 (VISIBILITY); HOWEVER, THE PARTS FOR THE RECALL WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Power train, Fuel/propulsion system, Apr 15, 2016
AFTER STARTING MY VEHICLE FIRST THING IN THE MORNING, I DRIVE LESS THAN A 1/4 MILE, MY JEEP WILL SUDDENLY LOSE POWER AND STALL. THIS HAPPENS IN TRAFFIC AND I BECOME A TRAFFIC HAZARD IN HEAVY TRAFFIC. THE VEHICLE TELLS ME TO PUT THE SHIFTER IN "PARK" AND ONCE I DO AND ATTEMPT TO RESTART THE VEHICLE, IT USUALLY TAKES SEVERAL ATTEMPTS, BUT IT WILL START. DUE TO THE ISSUE, VEHICLES STACK UP BEHIND ME, OTHERS ATTEMPT TO GO AROUND ME, AND WHEN THE VEHICLE DOES REGAIN POWER, IT CHUGS ALONG FOR ANOTHER 1/4 MILE BEFORE IT SEEMS TO BE RUNNING NORMALLY. MY VEHICLE ONLY HAS 26,000 MILES ON IT, AND I SHOULD NOT BE EXPERIENCING THIS ISSUE. I AM BOUND TO GET HIT IN TRAFFIC WHEN MY VEHICLE LOSES SUDDEN POWER THE WAY THAT IT DOES. I LOSE POWER STEERING, AND AT THIS POINT, I AM UNSURE IF THE AIR-BAGS WOULD OPERATE DUE TO THE POWER LOSS.
Engine, Apr 13, 2016
HAVE NOT HAD AN ISSUE YET, BUT AM CONCERNED THERE MAY BE. I'VE HAD PROBLEMS WITH THE SHIFTING/STALLING/ENGINE HESITATION/TRANSMISSION ISSUES OF MY CAR SINCE I PURCHASED IT ON 2/19/16, WITH ONLY 15,300 (APPROX) MILES ON IT. DOES FINE ON THE HIGHWAY, BUT ALL KINDS OF PROBLEMS IN TOWN. THE DEALERSHIP IS TELLING ME THERE IS NOTHING THAT CAN BE DONE UNTIL CHRYSLER CORP FINISHES THE COMPUTER UPDATE TO REPAIR ALL THIS. WANTED THIS SAFETY ISSUE OUT THERE, IN CASE SOMETHING DOES HAPPEN. VERY FRUSTRATING!
Engine, Apr 13, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACTED STATED WHILE AT A STOP SIGN, THE VEHICLE SUDDENLY STALLED. THE CONTACT HAD TO PUT THE VEHICLE IN PARK IN ORDER TO RESTART THE VEHICLE. THE FAILURE OCCURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE OIL CHANGE WAS NOT PERFORMED AT A 1,000 MILES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.00. THE VIN WAS NOT AVAILABLE. UPDATED 05/18/16*LJ *TR
Power train, Wheels, Apr 13, 2016
A COUPLE MONTHS AFTER PURCHASING MY CAR BRAND NEW I GOT A FLAT TIRE FOR NO REASON. THE SENSOR HAD TO BE REPLACED AS WELL AND IT TOOK OVER A WEEK TO CHANGE MY TIRE. THE DEALERSHIP WAS AWFUL AND THE JEEP ROADSIDE ASSURANCE TOOK 6 HOURS TO GET TO ME FOR A TOW, I COMPLAINED TO NO AVAIL. NEXT MY TRANSMISSION WAS ACTING WEIRD. ACCELERATING AND DECELERATING WITHOUT ME GASSING OR BRAKING. TOOK IT IN AND NO ONE TOOK ME SERIOUSLY. DECEMBER 2015 MY CARS TRANSMISSION DISENGAGED ON THE HIGHWAY AT NIGHT. THANKFUL I COULD PULL OVER TO THE SIDE. GOT IT TOWED TO JEEP THEY SAID THE TRANSMISSION MODULE NEEDED TO BE REPLACED BUT THERE WAS NO REAL FIX BECAUSE THE SOFTWARE TO FIX IT HASN'T BEEN CREATED YET. SO BASICALLY WE'RE GOING TO PUT A FAULTY PART BACK IN YOUR CAR AND CROSS OUR FINGERS IT WORKS. YESTERDAY 4/11/16 THE EXACT THING HAPPENED ON THE HIGHWAY BUT IN THE MID MORNING. AGAIN I WAS ABLE TO VEER OFF WITH NO POWER SAFELY BUT WAS IN A BAD SPOT ON THE HIGHWAY WITH CARS RACING PAST ME AND NOT MOVING OVER OR SLOWING DOWN. DEFINITELY A STRESSFUL EXPERIENCE. GOT TOWED AGAIN AND THE MAINTENANCE WERE SO RELAXED ABOUT IT. THEY DIDN'T CARE AT ALL EVEN THOUGH THIS WAS MY SECOND PROBLEM IN LESS THAN 6 MONTHS. TURNS OUT IT WAS THE SAME PROBLEM AND THEY FIXED IT IN ONE DAY BECAUSE THEY HAVE TRANSMISSION MODULES IN STOCK. ONE CAN ONLY ASSUME IT'S BECAUSE MANY OWNERS ARE COMING IN TO GET THEM REPLACED. I'M AM LOOKING INTO LEMON LAWS AND SUGGEST EVERYONE WITH THIS PROBLEM DOES THE SAME.
Power train, Apr 12, 2016
INTERMITTENT ROUGH AND DELAYED SHIFTING, WILL SUDDENLY JUST SHUT OFF WHILE DRIVING. HAVE TAKEN IT TO THE DEALERSHIP ON THREE DIFFERENT OCCASIONS FOR THE SHIFTING ISSUES, THEY DID SOME UPDATES TO THE SOFTWARE BUT THAT STILL HASN'T FIXED THE ISSUE. CAR HAS SUDDENLY STOPPED IN THE MIDDLE OF THE ROAD WHILE DRIVING.
Electrical system, Apr 10, 2016
ON THREE OCCASIONS, WITH NO WARNING, I HAVE TURNED THE CAR OFF TO GO INTO A BUSINESS, CAME OUT AND IT WOULD NOT CRANK. WILL NOT CLICK, TURNOVER, NOTHING. THIS TIME, YESTERDAY, LIGHTS WOULD WORK, BUT NOT FRONT CONSOLE OR RADIO CONSOLE. AFTER SITTING FOR 15-20 MINUTES, IT WILL CRANK. AGAIN- NO WARNING AT ALL.
Power train, Apr 9, 2016, crash
MY VEHICLE SHIFTS WHEN IT IS NOT SUPPOSED TO, DOWNSHIFTS AT HIGHER SPEEDS, AND WHEN YOU PUT YOUR FOOT ON THE GAS IT TAKES APPROX 3 SECONDS AT TIMES FOR THE CAR TO MOVE FORWARD. SOMETIMES ONCE THE GAS KICKS IT, IT LUNGS FORWARD, OTHER TIMES IT WILL NOT MOVE
Power train, Electrical system, Apr 8, 2016
TL* THE CONTACT OWNS A 2014 JEEP LATITUDE (NA). WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE STALLED AND WAS UNABLE TO RESTART. THE NEXT DAY, WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE HESITATED AND MADE AN ABNORMAL NOISE. IN ADDITION, ALL THE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE OIL RAN TO THE SENSOR MAP AND THE BCM, FAULT MAP SENSOR, AND AERO SHIELD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE HESITATION RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,192.
Power train, Apr 7, 2016
WHILE DRIVING MY JEEP IN SPEEDS 5 MPH TO 20 MPH, THE TRANSMISSION SHIFTS HARD AND LUNGES, THERE ARE DELAYS IN ENGAGEMENT CAUSING MY CAR TO HESITATE WHEN I PRESS THE ACCELERATOR, THEN SUDDENLY IT ENGAGES AND LUNGES. IT IS DANGEROUS PULLING OUT INTO TRAFFIC. THIS HAS BEEN A PROBLEM FROM ABOUT 5,000 MILES ON THE VEHICLE. EACH TIME I BRING IT TO THE JEEP SERVICE DEPARTMENT, THEY SAY THEY DID AN UPDATE TO THE SOFTWARE, BUT I CONTINUE TO HAVE PROBLEMS. JEEP SERVICE DEPARTMENT TECHNICIANS TELL ME THAT CHRYSLER IS AWARE OF THIS ISSUE AND MY JEEP IS DEFECTIVE. HOWEVER, THEY ALSO SAY THERE IS NO WAY TO FIX IT. I FILED A COMPLAINT WITH CHRYSLER COMPLAINT DEPARTMENT AND NOTHING HAPPENED. THEY TOLD ME THAT THERE IS NO RECORD OF MY JEEP HAVING TRANSMISSION PROBLEMS AND THEY ARE UNAWARE THAT THIS IS A KNOWN ISSUE. I WAS TOLD NOT TO BRING MY JEEP INTO THE SERVICE DEPARTMENT ANYMORE FOR TRANSMISSION PROBLEMS. WHEN I PURCHASED MY VEHICLE, I PAID FOR A LIFETIME WARRANTY, BUT THE TRANSMISSION PROBLEM IS NOW EXCLUDED. MY LOCAL JEEP DEALERSHIP OMITTED INFORMATION FROM MY SERVICE RECORDS TO SHOW THAT MY JEEP HAS NO TRANSMISSION ISSUES, AND CHRYSLER COMPLAINT DEPARTMENT IS BACKING THEM UP ON IT.
Steering, Apr 7, 2016
SINCE WHEN I FIRST FLAT TOWED (JULY 2014) MY 2014 JEEP CHEROKEE BEHIND MY DIESEL PUSHER MOTORHOME THE FRONT WHEELS AND AXLES WILL WOBBLE SIGNIFICANTLY CAUSING SAFETY CONCERNS THAT THE VEHICLE WILL BREAK LOOSE OR RENDER THE VEHICLE NOT DRIVABLE. THIS OCCURS AT ANY SPEED ON UNEVEN ROADS SURFACES. IN ORDER TO STOP THE CAR FROM WOBBLING YOU MUST BRING THE MOTORHOME TO A COMPLETE STOP REGARDLESS IF YOU ARE ON AN INTERSTATE IN HEAVY TRAFFIC, ON A LONG BRIDGE WITH NO SHOULDER, CITY STREETS IN RUSH HOUR TRAFFIC, ON A STEEP MOUNTAIN PASS, ETC. I HAVE TALKED TO JEEP SEVERAL TIMES BUT CANNOT GET ANY ACTION. THEY ACT LIKE I DO NOT KNOW WHAT I AM TALKING ABOUT. THEY NEVER HEARD OF IT. A RECENT ARTICLE IN FEBRUARY 2016 FAMILY MOTOR COACHING SAYS FCA KNOWS ABOUT THE PROBLEM AND HAS A FIX YET WHEN I CALL I GET THE RUN AROUND. ONE PERSON SAID THAT FCA WAS DEVELOPING A KIT THAT OWNERS MAY PURCHASE SOMETIME THIS YEAR. THIS PROBLEM SHOULD BE A RECALL AND PARTS AND INSTALLATION PROVIDED FREE. MY CASE NUMBER AT JEEP IS 28673568. ANOTHER RV SEASON IS STARTING WITH JEEP OWNERS TOWING THERE JEEPS BEHIND THERE MOTORHOME, HOW LONG MUST WE WAIT FOR FIAT CHRYSLER AUTOMOBILES TO RECOGNIZE THIS PROBLEM AND NOTIFY JEEP CHEROKEE OWNERS ABOUT THIS PROBLEM AND HOW FCA IS GOING TO CORRECT THIS PROBLEM. NOTE: REWRITING THE TOWING INSTRUCTIONS WILL NOT STOP THIS PROBLEM.
Power train, Engine, Apr 4, 2016
BOUGHT THIS AT STEVE JONES JEEP IN OWENSBORO KY IN MAY OF 2014. I TOOK IT BACK TO THEM 4 TIMES COMPLAINING ABOUT TRANSMISSION SHIFTING ERRATICALLY. THIS IS A SIMILAR COMPLAINT THAT I HAVE READ OVER AND OVER ABOUT ON THIS SITE AND OTHER FORUMS. JEEPS RESPONSE IS TO DO AN OTHER SOFTWARE DOWNLOAD. THEY DID 2-3 SOFTWARE RELOADS BUT SAID IT WAS RUNNING NORMAL AND THERE WAS NOTHING THEY COULD DO. I HAVE LEARNED TO DEAL WITH IT FOR LAST 1.5 YEARS. IT HAS DAYS WHERE IT SHIFTS REALLY ROUGH OTHER DAYS IT IS GREAT. MY FRIENDS JOKE WITH ME WHETHER MY CAR IS HAVING A GOOD OR BAD DAY, SERIOUSLY! SOUNDS FUNNY BUT IT HAS BEEN REALLY AGGRAVATING. EVERY ONCE IN A WHILE IT STALLS WHEN COMING TO A STOP AT STOP SIGNS/LIGHTS, OR WHEN TAKING OFF. TO RESTART HAVE TO REMOVE KEY AND THEN IT USUALLY RESTARTS FINE. THIS MORNING IT SEEMED TO BE RUNNING FINE, I PULLED OUT OF SUBDIVISION AND IT STALLED IN MIDDLE OF ROAD. I TRIED RESTARTING AND IT WOULDN'T, COULD HEAR FUEL PUMP UP AND ENGINE TURNED OVER THEN STARTER DISENGAGED. DURING THIS I WAS NEARLY HIT BY A ON COMING CAR. I PUSH IF TO SIDE OF ROAD. AFTER 8TH OR 9TH TRY IT FINALLY STARTED. IT HAD A RED WARNING "SERVICE TRANSMISSION" AND ENGINE LIGHT ON. IT STALLED SEVERAL MORE TIMES AFTER PUTTING IN GEAR. IT FELT LIKE IT WAS STUCK IN 3RD GEAR. I SHUT IT OFF FOR 10 MINUTES THEN RESTARTED IT AND WARNINGS WERE GONE AND IT DROVE NORMAL TO WORK. COMING HOME IT ALSO STALLED ONCE WHILE LEAVING WORK. TODAY WAS THE FIRST TIME THIS HAS HAPPENED THAT IT NEARLY CAUSED A MAJOR ACCIDENT. I REALLY FEAR THIS PROBLEM WILL END UP IN MY DEATH, I WILL END UP KILLED IN AN ACCIDENT BECAUSE OF A SOFTWARE GLITCH. I MADE ANOTHER APPOINTMENT FOE THIS SATURDAY AT DEALER BUT I ALREADY KNOW WHAT THE OUT COME WILL BE. THEY WILL RELOAD THE SOFTWARE AND THERE WILL BE NO CHANGE. I CAN NOT AFFORD TO BUY ANOTHER VEHICLE BUT AFTER THIS MORNING I FEEL I HAVE TO DO SOMETHING.
Power train, Engine, Apr 4, 2016, fire
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT NOTICED A BURNING ODOR UNDER THE HOOD AND, WITHIN SECONDS, THE ENGINE CAUGHT FIRE. THERE WERE NO INJURIES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND STATED THAT IT INITIATED AT THE TRANSMISSION AREA. THE VEHICLE WAS TOWED FOR FURTHER INSPECTION. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 30,000. ..UPDATED 05/17/16 *BF *TR
Power train, Apr 3, 2016
I GOT A SERVICE PARKING BRAKE MESSAGE ON THE SCREEN, THE JEEP JUST STOPPED MOVING, ENGINE STILL RUNS BUT WILL NOT SHIFT GEARS. ONCE IN HEAVY TRAFFIC! I TURNED THE ENGINE OFF AND BACK ON, I GOT A SERVICE TRANSMISSION MESSAGE. I PUT THE JEEP IN GEAR AND IT MOVED ONLY HAVE A LOUD JERK. IT WAS TOWED TO THE DEALER. THEY KEPT THE CAR 2 DAYS AND CALLED TO TELL ME IT WAS FIXED. I PICKED IT UP AND DROVE IT ONE DAY, THE NEXT MORNING THE EXACT SAME PROBLEM HAPPENED. I TURNED THE ENGINE OFF AND BACK ON AND SLOWLY DROVE IT TO THE DEALER. THIS TIME IT STAYED IN THE DEALER'S SHOP FOR 5 DAYS. THIS VEHICLE IS VERY UNSAFE. WHEN THE ERROR MESSAGE FLASHES ON THE SCREEN THE JEEP DOES NOT MOVE, IT DOES NOT COAST TO A STOP SO YOU CAN PULL OUT OF TRAFFIC, IT STOPS DEAD RIGHT THERE. IT DOESN'T MATTER IF YOU ARE DRIVING 5 MPH OR 70 MPH, IT DOES NOT MOVE AFTER GETTING THE MESSAGE. I FEEL VERY UNSAFE DRIVING THIS VEHICLE NOW.
Power train, Apr 1, 2016
VERY HARSH GEAR ENGAGEMENT WHILE VEHICLE IS IN MOTION. SIGNIFICANT LAG BEFORE DOWNSHIFT, FOLLOWED BY A HARSH GEAR ENGAGEMENT AND THE LOSS OF CONTROL WHEN VEHICLE FINALLY ACCELERATES AT A HIGH RATE. WHOLE CAR SHAKES VIOLENTLY WITH 1-2 AND 2-3 SHIFT. TRANSMISSION HOLDS GEAR WHILE ON SLIGHT INCLINES WITH MODERATE THROTTLE.
Power train, Electrical system, Air bags, Mar 29, 2016
MY JEEP WAS TRAVELING AT 55 MPH ON A STATE ROAD WHEN IT LOST POWER AND HAD TO BE STEARED/COAST TO THE SIDE OF THE ROAD. HAD WE BEEN ON AN INTERSTATE THIS WOULD HAVE CAUSED AN ACCIDENT, INJURY OR DEATH. THE DEALER CLAIMS NOTHING IS WRONG WITH THE CAR AND READY TO RELEASE IT TO ME TODAY 3/29/16 TO CONTINUE DRIVING AS A SAFE VEHICLE. IN ADDITION, THE ENTIRE DASHBOARD ELECTRONICS HAD TO BE REPLACED AT 8800 MILES, THE WIPER BLADES FAIL, STALL, OR GO OFF THE SIDE FRAME OFF THE WINDSHIELD DURING USE CAUSING HAZARDOUS DRIVING CONDITIONS AND REDUCED VISIBILITY, , THE KEY REMOTE FAILS (NOT DUE TO DEAD BATTERY) , THE BLUETOOTH RELIABILITY IS INTERMITTENT WHICH NULLS THE HANDS-FREE OPTION FOR PHONE USE WHILE DRIVING, THE FRONT AND REAR DEFROST DID NOT WORK CAUSING REDUCED VISIBILITY WHILE DRIVING IN EARLY MORNING HOURS AND WAS REPAIRED OR REPLACED AT 8800 MILES, A ROTATIONAL SQUEAL WAS REPORTED AT 8800 MILES AND DEALER CLAIMED THEY COULD NOT DUPLICATE. 5 MONTHS LATER, THE NOISE CONTINUED. AFTER I WROTE THEM DIRECTIONS AND SAT WITH THEM, THEY REPLACED A FAULTY WATER PUMP ON 4/21/15. THE HEAT DEFLECTOR SHIELD AND THE RESONATOR WAS REPLACED ON 5/21. THE CAR WAS TOWED TO THE DEALER AFTER THE RECENT TRANSMISSION FAILURE. I WILL NOT DRIVE THE CAR AGAIN AND RISK THE SAFETY OF MY FAMILY OR OTHERS.