2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints
2,647 reports, newest first.
Power train, Mar 28, 2016
JEEP ONLY HAS 31,000 MILES AND WE HAVE ALREADY HAD IT BACK TO THE DEALERSHIP SEVERAL TIME TO GET THE SERVICE TRANSMISSION PROBLEM FIX ONLY TO TAKE IT BACK A MONTH LATER FOR THE SAME PROBLEMS OF JUST STICKING IN A GEAR OR NOT GOING INTO ANY GEAR AT ALL AND HARD SHIFTING.
Power train, Mar 25, 2016
TRANSMISSION SHIFTING IS ERRATIC AND ROUGH. FLAT SPOTS IN ACCELERATION. OCCASIONALLY TRANSMISSION HAS JUMPED TO NEUTRAL. HAD TRANSMISSION FIRMWARE REFLASHED PER MANUFACTURER SERVICE BULLETINS. DEALER SAYS NOTHING ELSE THEY CAN DO AT THIS POINT.
Visibility, Mar 24, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V09000 (VISIBILITY); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 05/20/16*LJ UPDATED 10/05/16.*JB
Power train, Engine, Visibility/wiper, Mar 24, 2016
MY JEEP CHEROKEE 2014 HAS 21181 MILEAGE AND THE CHECK ENGINE LIGHT CAME ON .I NOTICE THAT THE CAR WAS SHIFTING INTO GEAR HARD AND AT TIMES WOULD NOT ACCELERATE WHEN GETTING ON THE FREEWAY . SO MY HUSBAND TOOK IT TO GET THE OIL CHANGED AT THE DEALERSHIP WHERE WE BOUGHT THE JEEP AND THEY SAID EVERYTHING LOOKED GOOD. WELL WHEN MY HUSBAND LEFT ALL THE DUMMY LIGHTS CAME ON HE TURNED RIGHT AROUND AND WENT BACK TO THE DEALERSHIP ,THE SERVICE MANAGER CAME OUT AND SAID THE TECH PUT THE WRONG OIL FILTER ON AND THAT THEY WOULD HAVE TO REDO THE OIL CHANGE . ON A MONTH LATER THE CHECK ENGINE LIGHT COMES ON SO WE CALL THE DEALERSHIP AND ASK IF MAYBE THEM PUTTING THE WRONG FILTER ON THAT I WOULD CAUSE THE CHECK ENGINE LIGHT TO COME ON .THE SERVICE MANAGER SAID NO THAT WE WOULD HAVE TO TAKE IT TO JEEP . IT IS STILL UNDER WARRANTY BECAUSE IT IS UNDER THE MILEAGE .BUT I LOOKED ON THE COMPLAINT FORUM AND SEEN MANY PEOPLE HAVING THE SAME PROBLEM SOME HAVING A HARD TIME GETTING CHRYSLER TO HELP THEM . AND ALMOST ALL OF THEM HAVING THE TRANSMISSION REPLACED . I FIND THAT TO BE VERY DISTURBING CONSIDERING I HAVE ONLY HAD THE CAR FOR 8 MONTHS . I FEEL THAT THE CAR SHOULD BE REPLACED THIS IS A DANGEROUS SITUATION THAT COULD COST LIVES . THANK YOU .TACOMA WA *TR
Electrical system, Mar 22, 2016
BEWARE - LIFE TREATING SITUATION ! ON JULY AND AUGUST 2015 CAR SHUTS DOWN THREE TIMES FIRST TIME ON VERY BUSY HIGHWAY ON APPROX SPEED 65 MILES/HOUR CAUSED UNBELIEVABLE DANGER SITUATION-P CAR ON MOTION ! SECOND TIME FEW FEET AFTER START ON GREEN LIGHT ON EXTREMELY FREQUENT AND DANGER JUNCTION - CAR ON MOTION ! THIRD TIME ON STEEP HILLY ROAD - CAR FROM UNKNOWN REASON STOP ON SPEED APPROX 65 MILES/HOUR - VERY DANGER SITUATION - CAR ON MOTION! ON ALL THREE CASES - CAR ELECTRIC SYSTEM COMPLETELY COLLAPSE - CAR ON MOTION ON THE ROAD, ON THE MIDDLE OF THE OTHER MOVING CARS FROM BOTH SIDES, EXTREMELY DANGER - LIFE TREATING SITUATION !!! AFTER MOVING CAR TO SAFE PLACE - SEVERAL TIMES TRY RESTART CAR - CAR FINALLY RESTART ...IMMEDIATELY CALL JEEP SERVICE ! ON THE SAME TIME PROBLEM WITH RADIO, CANT BE ADJUST LOUD VOLUME, PROBLEM WITH CAR USB - INACTIVE. CALL JEEP SERVICE- REQUEST SOLUTION AND ASK FOR DOCUMENTED LIFE TREATING SITUATION ON WRITING FOR JEEP CENTRAL. JEEP SERVICE RECOMMENDED TRY CHANGE OIL. EVEN THEN OIL WAS CHANGED APPROX. 2 MONTHS BEFORE IN JEEP SERVICE AND OIL INDICATOR WAS OK - "VERY GOOD" - ACCEPT SERVICE RECOMMENDATION -CHANGE OIL, PROBLEM WITH CAR SHUTS DOWN IS NOT REPEAT TILL TODAY. CAR COMPLETE DIAGNOSTIC WAS POSTPONE- REASON - RECEIVE RECALL CARD FROM JEEP - PART WHICH HAS BE REPLACED ON RECALL WAS NOT AVAILABLE ! FINALLY APPROXIMATELY BEFORE 6-7 WEEKS REALIZED CAR DIAGNOSTIC, REPLACING RECALL PART AND PROVIDE SOFTWARE UPGRADE. TODAY ON 03-22- 2016 MALFUNCTION INDICATOR LAMP ILLUMINATION FROM UNKNOWN REASONS - FIND ON BULLETIN: "2014 JEEP CHEROKEE: A MALFUNCTION INDICATOR LAMP ILLUMINATION MAY BE EXPERIENCED BY CUSTOMERS. FLASH REPROGRAMMING OF THE TRANSMISSION CONTROL MODULE WITH LATEST SOFTWARE *CN" CAR SCHEDULED FOR DIAGNOSTIC AND SERVICE ON JEEP AUTHORIZED SERVICE TOMORROW 03-23-2016 !
Power train, Mar 22, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE. IN ADDITION, THE VEHICLE JERKED. THE VEHICLE WAS TAKEN TO MULTIPLE DEALERS. THE CONTACT WAS UNSURE ABOUT WHAT PART NEEDED TO BE REPLACED; HOWEVER, THE VEHICLE WAS REPAIRED. THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO ANOTHER DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A FAILURE WITH THE TRANSMISSION PROGRAMMING. THE DEALER STATED THAT THERE WAS NO REMEDY FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Power train, Mar 22, 2016
VEHICLE SURGES AHEAD WHEN STOPPED, OR HESITATES ON ACCELORATION AND SOMETIMES SLIPS OUT OF GEAR WHEN ACCELORATING. THESE PROBLEMS HAVE HAPPENED SINCE I PURCHASED THE CAR AND SO FAR THERE HAVE BEEN 3 SOFTWARE UPGRADES THAT AREN'T HELPING
Power train, Mar 22, 2016
THE ELECTRONIC TRANSMISSION LEVER FEELS LIKE IT IS IN THE PARKING MODE BUT IS HAS BEEN A FALSE ASSUMPTION AND MAY BE IN THE REVERSE OR NEUTRAL GEAR. IT HAS HAPPENED IN CITY STREET AND THE VEHICLE HAS ROLLED BEING THAT IT WAS IN NEUTRAL GEAR AND NOT IN THE PARKING MODE.
Power train, Mar 18, 2016
MY TRANSMISSION HAS 9 GEARS AND CAN BE USED IN THE AUTOMATIC OR MANUAL MODES. WHEN IN THE MANUAL MODE AND WHEN SHIFTING FROM 5TH TO 4TH GEAR THE CAR FREE WHEELS OR ACTS AS THOUGH IT IS IN NEUTRAL AND GAINS SPEED GOING DOWN HILL. THIS OCCURS CONTINUALLY. THIS DOES NOT HAPPEN IN ANY OTHER GEAR. WHEN DOWN SHIFTING, THE RPMS GO UP AND THE SPEED SLOWS DOWN EXCEPT FOR 5TH TO 4TH GEAR. I BROUGHT THIS UP TO THE LOCAL JEEP DEALER AND THEY SAID THAT THIS IS NORMAL AND WILL NOT FIX IT. I BROUGHT THIS TO THE ATTENTION OF THE LOCAL DEALER TWICE. THEY ALSO SAID THAT ALL CHEROKEES ARE THIS WAY. THEY EVEN TESTED ANOTHER CHEROKEE FROM THE LOT AND IT DID THE SAME THING. IN ADDITION, THEY SAID THE CHRYSLER 200 MODELS DO THIS ALSO.
Power train, Vehicle speed control, Engine, Mar 17, 2016
MY CAR WILL SHIFT HARD IN REVERSE, SOMETIMES INTO DRIVE, AND ALSO FROM 1ST GEAR INTO 2ND GEAR. ALSO, WHEN TURNING, AND TRYING TO ACCELERATE, I NOTICE THE CAR FEELS LIKE IT IS IN SLOW MOTION AND DOES NOT ACCELERATE, EVEN IF I AM STEPPING HARD ON THE PEDAL. I HAVE ALSO NOTICED THAT THE CAR WILL NOT SHIFT INTO HIGHER GEARS WHEN CLIMBING IN ELEVATION. MANY TIMES I HAVE BEEN DRIVING UP IN ELEVATION, AND WILL BE STUCK IN 4TH GEAR UNABLE TO SHIFT TO A HIGHER GEAR. THE PROBLEM ALL SEEMS TO REVOLVE AROUND THIS NEW 9 SPEED TRANSMISSION. I HAVE TAKEN TO THE DEALERSHIP, AND THEY HAVE CHECKED THE COMPUTER TO FIND NOTHING. I AM UPDATED ON ALL OF MY RECALLS. I WAS TOLD NEXT TIME, "I SHOULD BUY A V6" BY THE DEALERSHIP.
Power train, Mar 17, 2016
CAR SHUTS DOWN , COAST TO STOP. DASH LIGHT ALL FLASH . MESSAGE SERVICE TRANSMISSION . PUT IN PARK RESTART CAR . THIS IS THE THIRD TIME IN 3 WEEKS IT HAS BEEN BACK TO DEALER. THE LAST TIME THEY REPLACED TCM . LAST TIME 3/15/16 26000 MILES ON VEHICLE SHUTS DOWN IN 65 MPH TRAFFIC CAUSES CHAOS WITH VEHICLES BEHIND YOU . THE FIRST TIME THIS HAPPENED WAS AFTER A RECALL TO REPROGRAM TRANSMISSION.
Power train, Electrical system, Service brakes, Mar 15, 2016
A LIST OF THE CURRENT LIFE THREATENING AND NON LIFE THREATENING CONDITIONS I HAVE ENCOUNTERED WITH MY JEEP CHEROKEE TRAILHAWK. THE MOST SERIOUS BEING A PERSISTENT PROBLEM IN RELATION TO THE TRANSMISSION SHIFTING AND ACCELERATING CAUSING THE CAR TO JERK AND IN SOME CASES WHIPLASH. AS AN ELECTRICAL ENGINEER I HAVE SEEN THE ELECTRONIC REPAIRS MADE TO THE VEHICLE AND YET THERE IS STILL PERSISTENT MECHANICAL PROBLEMS WITH THIS TRANSMISSION. I HAVE ENCOUNTERED LINT MODE WERE THE CAR WILL NOT MOVE FROM GEARS 1, 2, OR 3 ON 65MPH HIGHWAY WHICH I BELIEVE HAS CAUSED IRREVERSIBLE DAMAGE TO THE CAR. THE ISSUE OCCURRED IN JULY ON ROUTE 202 IN A CATTLE SHOOT CREATED BY SUMMER TIME ROAD WORK I HAD TO CONTINUE TO DRIVE THE VEHICLE NEARLY 2 MILES UNTIL I WAS ABLE TO PULL OVER AND ASSES THE ISSUE. BELOW IS A LIST OF CURRENT AND PAST PROBLEMS: -TRANSMISSION STOPPED ON A 65MPH HIGHWAY (NEW SOFTWARE LOADED STILL A PROBLEM) -SHIFTER LOCKED IN DRIVE COULDN'T SHIFT TO NEUTRAL TOOK 4 HOURS TO SHUT CAR OFF AT DEALERSHIP (ENTIRE SHIFTER REPLACED) - NAVIGATION (REPLACED TWO TIMES, ON MY THIRD NAV SYSTEM) - WINDOW MOTOR MECHANISM (REPLACED) - MOONROOF SHADE AND ASSEMBLY (BEING REPLACED THIS WEEK) -FAULTY WIRING OF CIGARETTE LIGHTER CAUSING FUSE TO BLOW DUE TO ELECTRICAL SHORT (REWIRED AND FUSE REPLACED) -SPEAKER (REPLACED) -WATERPROOFING TRIM FALLING OFF (REPLACED) -RATTLING FROM BOLTS FOR SEAT-BELTS (ATTEMPTED FIX DIDN'T WORK) -O2 SENSOR CAUSING MULTIPLE ENGINE STARTS (REPLACED) -FRONT SEAT UNEVEN (REPLACED) -RECALLS RANGING FROM HACKING TO ELECTRICAL SHORTS THAT HAVE BEEN NOTED TO CAUSE A SERIOUS ELECTRICAL FIRE
Steering, Suspension, Electronic stability control (ESC), Mar 13, 2016
ON SEVERAL OCCASIONS, OUR JEEP CHEROKEE HAS BEGUN TO "WOBBLE" SEVERELY WHILE BEING FLAT TOWED BEHIND OUR MOTORHOME. THIS OCCURRED THREE TIMES ON A RECENT 2,000 MILE TRIP. THE "WOBBLE" IS SO SEVERE THAT WE HAVE TO BRING THE MOTORHOME TO A COMPLETE STOP BEFORE THE CAR BEGINS TO TRACK NORMALLY. WE HAVE HAD IT HAPPEN WHEN WE RAN OVER A PARTICULARLY ROUGH EXPANSION JOINT ON THE INTERSTATE. GOING FROM 65 MPH TO A COMPLETE STOP ON A BUSY INTERSTATE IS EXTREMELY DANGEROUS. ANOTHER EXAMPLE OF IT BEING VERY DANGEROUS IS WHEN THE "WOBBLE", OCCURS WHEN WE ARE IN A CONSTRUCTION ZONE WHERE THERE ARE ROUGH ROADS. COMING TO A COMPLETE STOP IN HEAVY TRAFFIC IN A CONSTRUCTION ZONE ALSO CREATES A SITUATION THAT CAN CAUSE AN ACCIDENT. WE PULL THE JEEP BEHIND A 40' 2013 NEWMAR DUTCH STAR. OUR TOW BAR IS A BLUE OX AVAIL 10,000 LB TOW BAR. WE KEEP THE MOTORHOME AND TOW BAR IN GOOD CONDITION AND I DON'T BELIEVE OUR EQUIPMENT IS THE CAUSE OF THE "WOBBLE". WE HAVE CONTACTED JEEP ON TWO OCCASIONS AND HAVE BEEN TOLD THEY ARE AWARE OF THE SITUATION AND THAT THEY HAVE A "FIX" FOR IT. I HAVE TRIED TO PROCURE THE "FIX" FROM JEEP BUT I HAVE BEEN UNABLE TO DO SO. I AM ASKING NHTSA TO FORCE JEEP TO IMMEDIATELY RELEASE THE "FIX" FOR THE WOBBLE ISSUE IMMEDIATELY AT NO CHARGE . MY WIFE AND I ARE LEAVING ON TWO TRIPS, ONE THE LAST OF APRIL AND ONE IN THE MIDDLE OF MAY THAT WILL TOTAL NEARLY 10,000 MILES. WE WANT TO GET THE REPAIR COMPLETED PRIOR TO OUR LEAVING DUE TO THE SAFETY CONCERNS. JEEP WAS MADE AWARE OF THIS BY THE FAMILY MOTORCOACH ASSOCIATION SEVERAL MONTHS AGO AND REPORTED THE PROBLEM IN THEIR JANUARY 2016 MAGAZINE. I FEEL JEEP HAS HAD AMPLE TIME TO PREPARE AND DISTRIBUTE INFORMATION AND PARTS TO REPAIR THIS PROBLEM.
Power train, Vehicle speed control, Other or unspecified, Mar 10, 2016
JEEP HAS LOSS OF POWER BETWEEN 0-5 MPH; 25-35 MPH AND 55-65 MPH. AFTER MORE THAN 3 DEALERSHIP VISITS AND FLASH MODULE AND SOFTWARE UPDATES THE VEHICLE HAS GOTTEN PROGRESSIVELY WORSE WITH LOSS OF POWER AND NOW UNEVEN SHIFTING INCLUDING JERKING WHEN SHIFTING. IF YOU PRESS THE GAS PEDAL DOWN THERE IS A DELAY BEFORE THE VEHICLE GOES. I HAVE HAD THESE ISSUES FROM THE GET GO 3K MILES AND NOW HAVE 8.5K ON IT WITH NO FIXES OR END IN SIGHT. FCA HAS HAD LITTLE TO NO COMMUNICATION WITH ME UP TO THIS POINT AND AM STILL WAITING ON A CALL BACK FROM THEM.
Power train, Mar 7, 2016
TRANSMISSION SHIFTING ISSUES AT LOW SPEED. HARD SHIFTING FROM REVERSE TO DRIVE. HARD SHIFTING FROM PARK TO ANY OTHER GEAR. RECENT "CLUNKING" IN TRANSMISSION WHEN SHIFTING WITH SEVERAL IP LIGHTS ON. THIS WILL HAPPEN FROM TIME TO TIME. DEALER SUPPORTS SW RE-FLASH, BUT AT THIS TIME NO EFFECT.
Power train, Exterior lighting, Engine, Mar 3, 2016
WHILE DRIVING ENGINE SHUT OFF WITHOUT WARNING, SPEED GOES TO 0MPH, LOW BATTERY WARNING POP UP AND WANT ME TO SHIFT TO P AND DESIRED GEAR. TURNED IT OFF AND ON NOTHING HAPPENS. TRY IT FEW TIMES AND NOTHING. WAITED FOR 3-5 MIN TURNED IT ON, AND IT RUNS NORMAL WITH ENGINE LIGHT ON. AFTER ABOUT 100FT IT STALL AGAIN. TRY THE PROCESS BEFORE AND IT GOES NORMAL AGAIN. CAR STALLED TWICE A DAY. FIRST STALL HAPPENED FEW DAYS AGO. VEHICLE WAS IN MOTION ON A CITY STREET.
Power train, Mar 2, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE ACCELERATING FROM A COMPLETE STOP, THE TRANSMISSION EXHIBITED EXTREME HESITATION AND JERKED FORWARD. THE VEHICLE STALLED WITHOUT WARNING. THERE WERE MULTIPLE ATTEMPTS BEFORE THE VEHICLE RESTARTED. THE FAILURE RECURRED NUMEROUS TIMES. THE DEALER REPLACED THE TRANSMISSION AND THE FAILURE RECURRED THE SAME DAY. THE FAILURE BECAME PROGRESSIVELY WORSE. THE VEHICLE WAS NOT REPAIRED A SECOND TIME. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.
Power train, Feb 29, 2016
DRIVING 30 MPH WHEN WARNING LIGHTS & SIGNALS FLASH ON DASH. CAR QUITS ACCELERATING; SPEED FALLS TO ZERO WHILE MY FOOT WAS ON THE GAS. TRANSMISSION REVVING; CAR GOING NOWHERE. I COAST TO THE SIDE OF THE ROAD. I TRY TO MOVE THE GEAR SHIFT TO REVERSE OR DRIVE. NOTHING. TURN OFF ENGINE. RESTARTED VEHICLE. "SERVICE TRANSMISSION" APPEARED ON DASH. CHECK ENGINE LIGHT CAME ON. WAITED ON SIDE OF ROAD TO BE TOWED TO DEALERSHIP. SPOKE TO DEALERSHIP THE NEXT BUSINESS DAY. TOLD THEM WHAT HAPPENED. SERVICE TECH SAID, "SO IT WAS LIKE IT SHIFTED INTO NEUTRAL?" I THOUGHT ABOUT IT FOR A MINUTE AND SAID, "YES, IT WAS LIKE THAT, BUT I NEVER TOUCHED A THING." THEN I ASKED, "HAVE YOU EVER HEARD OF THAT HAPPENING BEFORE?" SERVICE TECH REPLIED, "NOPE. NEVER."
Visibility/wiper, Feb 28, 2016
I HAVE BEEN WAITING MONTHS FOR PARTS ON RECALL R39/NHTSA 15V-509. DEALER KEEPS TELLING PARTS ARE NOT AVAILABLE.
Structure, Feb 26, 2016
SOMETIMES THE LIFT GATE COMES DOWN ON YOUR HEAD. THIS HAPPENS RANDOMLY AND IS NOT CAUSED BY PUSHING THE LIFT GATE BUTTON. THE VEHICLE IS STATIONARY WHEN THIS HAPPENS.
Power train, Feb 24, 2016
TRANSMISSION ACTING ERRATICALLY. THE TRANSMISSION WILL SHIFT HARD INTO 2ND AND 3RD GEAR. WHEN COMING TO A STOP IT WILL DOWNSHIFT IN A ROUGH MANNER. WHEN PUTTING THE VEHICLE INTO DRIVE THE TRANSMISSION WILL BANG INTO 1ST GEAR. WHEN HIGHWAY DRIVING ON A FLAT SURFACE THE TRANSMISSION WILL SHIFT BETWEEN GEARS FOR NO REASON. IT WILL NEVER NO INTO 9TH GEAR. THERE IS ALSO A GREAT DEAL OF TORQUE STEER WHEN ACCELERATING.
Power train, Engine, Feb 24, 2016
ON 2 SEPERATE OCCASIONS IN THE PAST MONTH, VEHICLE IS DRIVING STRAIGHT ON THE HIGHWAY JUST FINE WHEN THE VEHICLE UNEXPECTEDLY LOSES POWER (DOES NOT STALL, SIMPLY WILL NOT MAINTAIN SPEED, UNTIL VEHICLE FINALLY COASTS TO A STOP AS THE MOMENTUM FADES). TRANSMISSION LIGHT & OTHER LIGHTS ILLUMINATE, FINALLY THE SERVICE ENGINE LIGHT REMAINS LIT. AFTER A PROLONGED RESTING OF THE VEHICLE (TYPICALLY 15 MINUTES OR MORE) THE VEHICLE THEN BECOMES ABLE TO MOVE AGAIN, BUT MUST ACCELERATE VERY SLOWLY AT FIRST. EVENTUALLY VEHICLE CAN RESUME NORMAL SPEED. VERY DANGEROUS AS VEHICLE LOSES ABILITY TO MOVE DURING CROWDED RUSH HOUR TRAFFIC!
Air bags, Feb 23, 2016, crash
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE WHILE DRIVING AT 25 MPH. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A DEALER, BUT WAS NOT DIAGNOSED. THE BODY DAMAGE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 22,000.
Electrical system, Feb 22, 2016
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT AN ABNORMAL ODOR WAS PRESENT IN THE VEHICLE CONSTANTLY. THE CONTACT ALSO STATED THAT WHILE ATTEMPTING TO ENGAGE THE WINDSHIELD WIPER, IT CAUSED AN ELECTRIC SHOCK. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT THE ODOR THAT WAS PRESENT WAS CAUSING HEALTH ISSUES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 19,900.
Power train, Feb 21, 2016
WHILE DRIVING ON A MAJOR HIGHWAY ALL OF THE DASH WARNING LIGHTS STARTED GOING OFF AND THE DISPLAY SAID, "SERVICE TRANMISSION" THE CAR BEGAN TO DECELERATE ON THE HIGHWAY IN TRAFFIC AND WOULD NOT PICK UP SPEED. I IMMEDIATELY PULLED OVER AND PUT THE CAR IN PARK. WHEN I WOULD SWITCH IT BACK TO DRIVE THE CAR WOULD JERK VERY ROUGHLY. I IMMEDIATELY CALLED THE DEALER AND THEY SAID TO BRING IT IN. I HAD TO DRIVE WITH IT STUCK IN ONE SPEED TO THE DEALERSHIP. I FEEL THIS IS A HUGE SAFETY CONCERN SINE I WAS ON A MAJOR HIGHWAY.