2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints
2,647 reports, newest first.
Power train, Engine, Oct 22, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING AT APPROXIMATELY 15 MPH, THE VEHICLE UPSHIFTED WITHOUT BEING PROMPTED AND THEN RETURNED TO ORIGINAL SHIFT WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS REPAIRED UNDER THE MANUFACTURER RECALL, BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNDETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.
Power train, Structure, Visibility/wiper, Oct 22, 2015
5 RECALLS SINCE I BOUGHT IT BRAND NEW SEPTEMBER 2014 . WHEN YOU STEP ON THE GAS, CAR SOMETIMES WON'T MOVE THEN JERKS INTO MOTION & OTHER TIMES IT STARTS OFF IN 3RD GEAR. SOON AFTER PURCHASE, NOTICED EXTREME CONDENSATION INSIDE WINDOWS. BACK RIGHT FLOOR BOARD WAS SOAKED WITH WATER? & CONDENSATION UNDER THE RIGHT FRONT SEAT. DEALERSHIP CAN'T FIGURE IT OUT. MOST RECENTLY ,RADIO DISPLAY NOT WORKING PROPERLY. NOTICED GETTING SHOCKED WHEN OPENING THE DOOR. REAR HATCH SOMETIMES WON'T OPEN THE THE POWER LIFT BUTTON IS PUSHED
Electrical system, Oct 21, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING AT ANY SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, WAITED FOR A FEW MINUTES, AND RESTARTED THE VEHICLE. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED AS A SOFTWARE FAILURE THAT NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,000.
Power train, Oct 21, 2015
VEHICLE TRANSMISSION FAILED (WOULD NOT MOVE) 7/5/2015. AFTER TWO TRIPS TO THE DEALERSHIP, CAR WENT INTO SHOP 7/17/2015. CAR WAS RETURNED 8/13 SUPPOSEDLY REPAIRED. TRANSMISSION FAILED 8/14 AND DEALER PICKED UP CAR 8/15. TO DATE, OCTOBER 21, 2015, THE VEHICLE REMAINS AT THE DEALERSHIP. THE DEALER TOLD US THAT 1 IN 10 OF THE 2014 TRANSMISSIONS HAD FAILED. A NEW TRANSMISSION COULD NOT BE LOCATED BECAUSE THEY WERE GOING INTO NEW CARS AND THE SUPPLY TO REPAIR THE 2014 WAS LOW. CHRYSLER HAS FAILED TO COMPLY WITH ARKANSAS LEMON LAW TO REPURCHASE THE VEHICLE.
Vehicle speed control, Oct 21, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE DID NOT ACCELERATE AND MADE AN ABNORMAL NOISE. THE FAILURE HAPPENED WITHOUT WARNING. PRIOR TO THE FAILURE, THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V293000 (VEHICLE SPEED CONTROL), BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,000.
Power train, Oct 20, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING AT 45 MPH, THE VEHICLE STALLED. IN ADDITION, THE TRANSMISSION AND CHECK ENGINE WARNING LIGHTS ILLUMINATED. THE VEHICLE RESTARTED AND WAS DRIVEN TO A DEALER WHO DIAGNOSED AND REPLACED THE TCM (TRANSMISSION CONTROL MODULE). ADDITIONALLY, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V393000 (STRUCTURE) AND 15V509000 (VISIBILITY). THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 39,000.
Vehicle speed control, Oct 20, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE ATTEMPTING TO ACCELERATE FROM A COMPLETE STOP, THERE WAS SUDDEN INCREASE IN ENGINE RPMS; HOWEVER, THE VEHICLE WOULD NOT ACCELERATE PROPERLY. THE CONTACT CONTINUED TO DEPRESS THE ACCELERATOR PEDAL AND THE VEHICLE BEGAN TO DRIVE NORMALLY. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 14,000.
Electrical system, Engine, Oct 20, 2015
TRANMISSION JERK OFTEN, ENGINE SOMETHING ABOUT TO SHUT OFF, I WAS AT MCDONALD DRIVE THUR, AND THE TRANMISSION JERK ALOT , AND ENGINE SHUT OFF. THIS IS NOT MY FIRST TIMES THAT HAPPPEN. WENT TO DEALER 5 TIMES AND INFORM THEM OFF THE PROBLEM, THEY LOOK AT IT AND SAID THERE IS NOTHING THAT THEY CAN FIND. IT BECAUSE THEY NOT DRIVING IT EVERYDAY. THIS WAS THE WORST PURCHASE I EVER DID. I WANTED A ACURA BUT WIFE LIKE THE STYLE OF THE CAR. I REGRET GETTING THIS CAR. IF I CAN REPLACE IT I WOULD DEFINITLY DO IT TODAY. WORST CAR EVER 2014 JEEP CHEROKEE. OR AT LESS A REPLACEMENT VEHICLE.
Power train, Oct 19, 2015
THE TRANSMISSION OF MY JEEP DOES WORK PROPERLY. IT FAILS TO SHIFT PROPERLY, SOMETIMES IT IS SLUGGISH/ FAILS TO GO INTO GEAR AS IT SHOULD. IT HAPPENS WHEN I AM JUST STARTING FROM A STOP AND WHEN I AM GOING DOWN THE HIGHWAY. I HAVE BEEN TO MY JEEP DEALERSHIP 4 TIMES TO HAVE THEM REPAIR THIS ISSUE. THEY HAVE UPDATED THE SOFTWARE. THE PROBLEM STILL EXISTS. I WANT FIAT CHYRSLER TO DO THE RIGHT THINGS AND ISSUE ME A REPLACEMENT VEHICLE...UPDATED 05/19/16 *BF
Power train, Engine, Oct 19, 2015
WHILE IN DRIVE ENGINE SHUTS OFF UNEXPECTEDLY AS A VIOLENT JERK FROM TRANSMISSION OCCURS ( LUCKILY AT SLOWER SPEEDS) DISPLAY SAYS "SHIFT TO P TO SELECT DESIRED GEAR" GOTO PARK AND RESTART IS SPINNING STARTER SOLENOID SEVERAL RETRIES AND ITS LIKE IT NEVER HAPPENED, TOOK TO DEALER AND REOCCURRED ENROUTE DEALER ASKED IF "CHECK ENGINE LIGHT " CAME ON I SAID NO, HE CLAIMS THATS IMPOSSIBLE, THEN SHOWED HIM THE PICTURE I TOOK OF DASH, SAME THING 2 DAYS IN A ROW VERY DANGEROUS IMO
Power train, Structure, Oct 19, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING AT A LOW SPEED, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE JERKED BEFORE MOVING FORWARD. IN ADDITION, THE CONTACT STATED THAT THE LIFTGATE WAS ACTIVATED AND FAILED TO FUNCTION INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT A MODULAR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE MODULAR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED ON MULTIPLE OCCASIONS, BUT THE FAILURE PERSISTED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V393000 (STRUCTURE) AND 15V509000 (VISIBILITY) HOWEVER,THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.
Power train, Structure, Visibility/wiper, Oct 19, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE IN PARK, THE LIFTGATE WAS ACTIVATED BUT FAILED TO FUNCTION. THE CONTACT ALSO STATED THAT THE LIFTGATE INDEPENDENTLY CLOSED WHILE THE CONTACT WAS BEHIND THE VEHICLE. THE CONTACT SUSTAINED LOWER BACK INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. IN ADDITION, THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE JERKED BEFORE MOVING FORWARD. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V393000 (STRUCTURE) AND 15V509000 (VISIBILITY) HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.
Steering, Suspension, Oct 16, 2015
EXPERIENCED AN UNCONTROLLABLE CAR WOBBLE PROBLEM THREE TIMES, WHILE FLAT TOWING OUR 2014 JEEP CHEROKEE BEHIND OUR MOTOR HOME IN SEPTEMBER ON TRIP FROM WYOMING TO MICHIGAN. AN IRREGULARITY IN THE HIGHWAY INITIATES A VIOLENT SIDE TO SIDE WOBBLE OF THE ENTIRE VEHICLE WHICH APPEARS TO ATTAIN A NATURAL FREQUENCY THAT REQUIRES BRING THE VEHICLE TO A COMPLETE HALT TO STOP THE OSCILLATING. THE THIRD TIME THIS OCCURRED WAS LIFE THREATENING ON I-80 SOUTH OF CHICAGO AT RUSH HOUR WITH FIVE LANES OF TRAFFIC AT 60 PLUS MPH. LUCKILY, I WAS IN THE OUTSIDE LANE WHERE I COULD GET MY RIG OFF TO THE SHOULDER AND STOPPED. THIS IS A MAJOR SAFETY ISSUE WHICH OTHER PEOPLE ARE EXPERIENCING WITH THE NEW JEEP CHEROKEE. EVEN THOUGH CHRYSLER SPECIFICALLY DESIGNED THE NEW JEEP CHEROKEE TO BE FLAT TOWED BEHIND A MOTORHOME, AND WAS ONE OF THE MAIN REASONS I BOUGHT THE VEHICLE, THE UNPREDICTABLE DANGER THE WOBBLE PROHIBITS FLAT TOWING. A FAST GROWING NUMBER OF CONSUMERS WHO EXPERIENCING THE SAME PROBLEM NEED ASSISTANCE FROM CHRYSLER ON HOW TO REMEDY THIS PROBLEM. PLEASE INSTIGATE AN INVESTIGATION INTO THIS ISSUE WITH CHRYSLER AS THERE HAS BEEN NO ACKNOWLEDGEMENT OF THE PROBLEM ON THEIR PART. WE HAVE OUR TRAVEL PLANS ON HOLD UNTIL WE CAN HAVE A REMEDY TO THE PROBLEM.
Engine, Oct 16, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE CONTACT WAS ABLE TO RESTART THE ENGINE AND IT RESUMED TO NORMAL OPERATION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000.
Structure, Visibility/wiper, Oct 15, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V393000 (STRUCTURE) AND NHTSA CAMPAIGN NUMBER: 15V509000 (VISIBILITY); HOWEVER, THE PARTS FOR THE RECALL REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Structure, Oct 15, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V393000 (STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Oct 14, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V393000 (ELECTRICAL SYSTEM) WAS RECEIVED IN AUGUST OF 2015 AND NHTSA CAMPAIGN NUMBER: 15V509000 (ELECTRICAL SYSTEM) WAS RECEIVED IN SEPTEMBER OF 2015. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Steering, Oct 14, 2015
I WAS DRIVING MY MOTOR HOME IN EXTREMELY HEAVY WINDS AT THE TIME AND THE MOTOR HOME AND MY JEEP 2014 LATITUDE (4 CYLINDER) WITH ACTIVE DRIVE II STARTED TO SWAY RATHER VIOLENTLY SIDE TO SIDE. I WAS GOING ABOUT 55 MPH AT THE TIME. REALLY DID NOT KNOW WHAT WAS HAPPENING BUT BOTH THE RV AND CHEROKEE WERE SWAYING VIOLENTLY. I COULD SEE THE CHEROKEE IN MY REAR VIEW CAMERA. I THOUGHT MAYBE I HAD BLOWN A TIRE ON THE RV OR SUFFERED A MAJOR SUSPENSION PROBLEM ON THE RV. WAS REALLY DIFFICULT TO CONTROL THE RV AND COULD HAVE REALLY RESULTED IN A MAJOR ACCIDENT. FORTUNATELY I WAS ABLE TO SLOW DOWN AND GET STOPPED WITHOUT HAVING AN ACCIDENT. OF COURSE I GOT OUT AND CHECKED EVERYTHING IMAGINABLE BUT COULD NOT FIND ONE THING THAT MAY HAVE CAUSED THE PROBLEM. I CONTINUED OUR TRIP WITHOUT FURTHER INCIDENT BUT TO THIS DAY I AM PERPLEXED AS TO WHAT CAUSED THE VIOLENT SWAYING. THE ONLY POSSIBLE REASON I CAN EVEN IMAGINE IS THE STRONG WINDS AT THE TIME. HOWEVER, THAT IS SIMPLY A GUESS AND AS STATED EARLIER I REALLY DO NOT A VALID AND SCIENTIFIC REASON FOR THE SWAYING. I CAN HOWEVER SAY WITH ABSOLUTE CERTAINTY THAT THE INCIDENT WAS VERY, VERY FRIGHTENING AND EASILY COULD HAVE RESULTED IN A MAJOR CATASTROPHE. WOULD LOVE TO KNOW THE REASON SO IT COULD BE CORRECTED. PLEASE NOT THAT THIS HAS HAPPENED ONLY ONCE.
Power train, Oct 13, 2015
9 SPEED AUTO TRANS RECALLED FOR SOFTWARE UPDATE PERFORMED BY DEALER. TRANS CONTINUALLY SEARCHING FOR LOWER GEARS AND WHEN FINDS GEAR WILL SHIFT HARD AND LURCH FORWARD AT TIMES BREAKING TRACTION WITH SUDDEN ACCELERATION. HIGHER GEARS WILL NOT DOWNSHIFT WITH ENGINE LUGGING IN 7TH GEAR AT 40-42 MPH. THE SOFTWARE RECALL DONE BY DEALER MADE SHIFTING WORSE. LAST TRIP TO DEALER WITH TRANS COMPLAINTS RESULTED IN DEALER SAYING NOTHING WILL HELP AND THAT CHRYSLER CONSIDERING TRANS REPLACEMENT ON ALL 2014 CHEROKEES. COULD NOT PROVIDE ANY TIME FRAME ON REPAIRS FOR OBVIOUSLY DEFECTIVE TRANSMISSION WHICH IS A DANGER WHEN VEHICLE LUNGES FORWARD IN LOWER GEARS. IS THIS DEFECT BEING ADDRESSED BY CHRYSLER? ON-GOING AND CONTINUOUS PROBLEM AND DEFECT.
Structure, Visibility/wiper, Oct 13, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V393000 (STRUCTURE) AND 15V509000 (VISIBILITY); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 1/15/16 *CN
Power train, Engine, Oct 13, 2015
WAS DRIVING IN VERY BUSY TOWN, LUCKILY TURNING INTO A PARKING LOT, JEEP HAD LOST ALL POWER, AND WAS SHOWING ENGINE LIGHT, ETC LIGHT FLASHING, AND TRACTION CONTROL WAS SHUT OFF. GOT THE JEEP RUNNING AGAIN ABOUT 15 MINUTES LATER, AUTO ZONE WAS NEXT DOOR BUT THEY COULD NOT READ THE CODES. HAD TO DRIVE AN HOUR TO THE CLOSEST DEALERSHIP. WAS TOLD THERE WAS A RECALL THAT NEEDED TO BE UPDATED, WAS TOLD TO DRIVE IT SO MANY MILES TO RESET EVERYTHING, THEN SENT BACK ON MY WAY. THE NEXT DAY I WAS PUTTING THE REQUIRED MILES ON IT, IT LEFT ME STRANDED ON THE SIDE OF HIGHWAY WITH YOUNG CHILD, GOT IT TO START AGAIN AND MADE IT BACK TO PARK IT THE REST OF THE DAY. NEXT MORNING DROVE 1/4 MILE DOWN ROAD AND IT HAD LOST ALL POWER AGAIN. CALLED DEALERSHIP TO LET THEM KNOW I WAS BRINGING IT BACK, JEEP WOULD NOT GO PAST 3RD GEAR, ALMOST HIT MULTIPLE TIMES TRYING TO GET OFF THE ROAD. GOT TO DEALERSHIP, THEY TOLD ME IT IS UN-DRIVEABLE AFTER DRIVING OVER AN HOUR TO GET THERE, THEY HAD JEEP ALMOST 3 WEEKS. MILEAGE WAS AROUND 18,000. WOULD NEED TO REPLACE TRANSMISSION, WHEN THEY FINALLY CALLED TO SAY IT WAS READY, I WAS TOLD IT WAS BC IT NEEDED AN OIL CHANGE...WITH ONLY 3500 MILES ON THIS CHANGE(FEB2015-MARCH2015). NOW(OCT2015) JEEP SHOWS ENGINE, ETC, TRACTION CONTROL, AFTER TURNING AT LIGHT IN NEIGHBORHOOD. TOOK JEEP TO NEW DEALERSHIP, COULD NOT RECREATE PROBLEM, 3 DAYS FOR DIAGNOSIS.
Structure, Oct 13, 2015
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V393000 (STRUCTURE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Power train, Vehicle speed control, Oct 10, 2015
MILEAGE 26,000+ TRANSMISSION FAILED WHILE DRIVING ON THE HIGHWAY THIS MORNING. REVS WENT VERY HIGH BUT COULDN'T GENERATE SPEED TO KEEP UP WITH TRAFFIC (CHECK ENGINE LIGHT CAME ON)...CAR DIDN'T MOVE PAST 2ND GEAR. HAVING READ ALL THE COMPLAINTS ABOUT TRANSMISSION ISSUES CAUSE BY THE LACK OF "MATURE" SOFTWARE AS CITED BY FIAT CHRYSLER CEO SERGIO MARCHIONNE, I'M WONDERING WHY THE VEHICLE HASN'T BEEN RECALLED TO PREVENT A POTENTIAL DANGEROUS EVENT FROM OCCURRING. I WAS LUCKY I COULD GET OFF THE HIGHWAY THIS MORNING AND GET TO A DEALERSHIP CLOSE BY. AT THIS STAGE - THE VEHICLES HAS HAD A RECALL FOR THE RADIO R40), WIPERS, LIFTGATE.. WHAT ELSE MR. MARCHIONNE... DO THEY RIGHT THING FOR YOUR CONSUMERS AND RECALL THE VEHICLES WHO ARE AS YOU SAY LACKING "MATURE" PROGRAMMING. NAVIGATION SYSTEM NOT WORKING EITHER. I AM SERIOUSLY CONSIDERING TRADING THIS IN FOR A NON CHRYSLER CAR.
Power train, Other or unspecified, Oct 9, 2015
WHEN GOING FROM A STOPPED OR SLOW SPEED TO A QUICKER SPEED THE JEEP DOES NOT RESPOND. IT STALLS, SOMETIMES IN THE MIDDLE OF A ROAD, THEN WILL SUDDENLY KICK VERY HARD AND FINALLY GET GOING. THE CA DOES THIS IF I AM MERGING ONTO A HIGHWAY, GOING ON A GREEN LIGHT, OR PULLING INTO TRAFFIC (TURNING LEFT OR RIGHT). THE WAY IT IS ACTING IT IS EXTREMELY LIKELY THAT I WILL BE HIT. THIS HAS BEEN HAPPENING FOR SEVERAL MONTHS. I HAVE TAKE TO TWO DIFFERENT DEALERSHIPS AND TOLD TWO DIFFERENT THINGS. ONE SAYING THERE WAS A SOFTWARE UPDATE THEY DID THAT SHOULD TAKE CARE OF IT, WOULD NOT EXPLAIN THE UPDATE TO ME. THE OTHER SAYING THEY COULD NOT REPLICATE THE PROBLEM AND EVERYTHING SEEMS TO BE OPERATING FINE AND THAT THIS IS JUST THE "NEW 9 GEAR TRANSMISSION DECIDING ON A GEAR"
Other or unspecified, Oct 9, 2015
I FLAT TOW THIS VEHICLE BEHIND A MOTOR HOME ALL IN ACCORDANCE WITH JEEP SPECS. JEEPS HAVE BEEN A POPULAR VEHICLE FOR TOWING FOR MANY YEARS. WHILE TOWING THE VEHICLE WILL, WITHOUT WARNING, BEGIN LUNCHING SIDE TO SIDE VIOLENTLY. IT IS SO VIOLENT THAT IT STARTS THE ENTIRE 27,000 POUND MOTOR HOME ROCKING SIDE TO SIDE. WATCHING IN THE REAR CAMERA IT APPEARS THAT THE WHEELS ARE TURNING FROM SIDE TO SIDE AND THAT THE JEEP IS TRYING TO ROLL OVER. BECAUSE OF THE SAFETY AND FEAR OF MECHANICAL DAMAGE I HAVE STOPPED TOWING THIS VEHICLE. TALKING IN THE RV COMMUNITY I HAVE FOUND THAT THIS IS A CONSISTENT PROBLEM WITH JEEP CHEROKEE'S MANUFACTURED SINCE 2014. THE PROBLEM OCCURS AT DIFFERENT SPEEDS AND WITH DIFFERENT MANUFACTURER TOW BARS. THERE IS A VIDEO POSTED ON YOUTUBE WHERE YOU CAN SEE EXACTLY HOW VIOLENT AND DANGEROUS THIS IS - HTTPS://YOUTU.BE/0NTDCKRIASW. THIS HAS HAPPENED TO ME ON 4 OCCASIONS. THE LAST ONE IS SHOWN BELOW ON THIS FORM HAPPENED WHILE TOWING AT 60MPH AND I REFUSED TO TOW THE CAR ON THE RETURN TRIP. THE JEEP IN THE YOUTUBE VIDEO IS BEING TOWED AT 25-30MPH. COMING TO A COMPLETE STOP IS THE ONLY WAY TO STOP THE LURCHING. I VIEW THIS AS A VERY HAZARDOUS CONDITION AND BELIEVE A SMALLER, LIGHTER RV COULD BE TURNED OVER BY THIS VERY POSSIBLY CAUSING SERIOUS INJURY.