2014 Jeep Cherokee

What owners report most often

1. Power train1,469
2. Engine515
3. Electrical system449
4. Other or unspecified283
5. Service brakes188
6. Fuel/propulsion system186
7. Vehicle speed control185
8. Steering119

Recalls and investigations

1. Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023

   Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.

   A fire while parked or driving can increase the risk of injury.

   Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.

   Campaign 23V338000 on NHTSA.gov

2. Power train, driveline, differential unitJun 11, 2020

   Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.

   A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.

   FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.

   Campaign 20V343000 on NHTSA.gov

3. Power train, automatic transmissionJun 13, 2019

   Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.

   An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.

   Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.

   Campaign 19V447000 on NHTSA.gov

4. Electrical system, wiringMay 17, 2018

   Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.

   If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

   Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

   Campaign 18V332000 on NHTSA.gov

5. EquipmentDec 21, 2017

   Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

   If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.

   Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.

   Campaign 17V824000 on NHTSA.gov

6. SeatsAug 10, 2016

   Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.

   Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.

   Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.

   Campaign 16V590000 on NHTSA.gov

7. Power train, automatic transmissionJul 12, 2016

   Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.

   If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.

   Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.

   Campaign 16V529000 on NHTSA.gov

8. Visibility, windshield wiper/washerAug 12, 2015

   Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).

   BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.

   Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.

   Campaign 15V509000 on NHTSA.gov

9. Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015

   Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.

   Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.

   Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.

   Campaign 15V461000 on NHTSA.gov

10. Structure, body, hatchback/liftgateJun 22, 2015

    Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.

    A short circuit in the liftgate control module may result in a fire.

    Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.

    Campaign 15V393000 on NHTSA.gov

11. Air bags, side/windowJan 28, 2015

    Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.

    If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.

    Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.

    Campaign 15V041000 on NHTSA.gov

12. Suspension, rear, shock absorberJul 2, 2014

    Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.

    Damage to the tire or reduced braking increases the risk of a vehicle crash.

    Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.

    Campaign 14V392000 on NHTSA.gov

13. Vehicle speed control, accelerator pedalJun 4, 2014

    Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.

    The unintended continued acceleration may increase the risk of a crash.

    Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.

    Campaign 14V293000 on NHTSA.gov

Representative owner complaints

2,647 reports, newest first.

1. Electrical system, Oct 7, 2015

   STARTED MY VEHICLE TODAY, DROVE A SHORT DISTANCE. RETURNED HOME. TURNED VEHICLE OFF. WENT TO RESTART VEHICLE AND IT WOULD MOVE TO THE ACC AND ON POSITIONS BUT WOULD NOT START AND THEREFORE WOULD NOT RUN. HAVE HAD SEVERAL ELECTRONIC GREMLINS WITH THIS CAR WHERE THE TAILGATE WOULDN'T LATCH, VEHICLE WOULD NOT START. ULTIMATELY, I BELIEVE THE ELECTRONICS TO BE INCREDIBLY BUGGY AND DANGEROUS, AND I DO NOT BELIEVE FCA IS DOING ENOUGH TO ENSURE VEHICLE SAFETY.

2. Power train, Oct 5, 2015

   HARD SHIFTS, LUNGING, MALFUNCTIONING LIGHT ILLUMINATION, AND UNEXPECTED DISENGAGEMENT. IT COMPLETELY WENT OUT ON ME. I WAS DRIVING HOME FROM WORK AND THE CAR KEPT DRAGGING AND WHEN IT SHIFTED, IT WAS A VERY HARD SHIFT. AND WHEN I TRY TO STOP, IT LUNGES FORWARD. THESE PARTICULAR THINGS HAVE BEEN GOING ON FOR AWHILE. HOWEVER IN THIS PARTICULAR INSTANCE, IT COMPLETELY WENT OUT ON ME.LUCKILY I WAS IN FRONT OF MY HOUSE AND WAS GOING TO BACK UP IN THE DRIVEWAY AND THE TRANSMISSION WENT OUT ON ME.

3. Power train, Engine, Oct 5, 2015

   TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE LATITUDE. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED. PRIOR TO THE FAILURE, THE BATTERY AND CHECK ENGINE WARNING LIGHT ILLUMINATED. AFTER THE THIRD ATTEMPT, THE VEHICLE WAS ABLE TO START. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION MODULE NEEDED TO BE UPDATED. THE APPROXIMATE FAILURE MILEAGE WAS 30,946...UPDATED 02/01/16 *BF *JS

4. Air bags, Oct 5, 2015, crash

   TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TREE. DURING THE CRASH, THE FRONT END SUSTAINED SIGNIFICANT DAMAGE. THE FRONT DRIVER SIDE AIR BAGS DID NOT DEPLOY. THE CONTACT INDICATED THAT ALL THE OTHER AIR BAGS DEPLOYED. THE DRIVER SUSTAINED A FRACTURED THORACIC VERTEBRAE AND A HEAD CONTUSION THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS TOWED TO AN UNKNOWN LOCATION. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 60,000.

5. Power train, Electrical system, Oct 3, 2015

   VEHICLE FAILS TO SHIFT PROPERLY AND STALLS UPON ACCELERATION FROM COMPLETE STOPS, DRIVING ON HIGHWAY AND NORMAL ROADS. ISSUE STARTED 7 MONTHS AFTER PURCHASE AT 8,573 MILES. JEEP TAKEN TO DEALER ON MARCH 10, 2015, WHO REPROGRAMMED TRANSMISSION & POWER TRAIN MODULES & REPROGRAMMED RESTRAINT CONTROL MODULE. 5/15 - JEEP WAS MAKING CLUNKING NOISE AND GRINDING NOISES - REAR DIFFERENTIAL WAS REPLACED AT 14K MILES; 5/27 - JEEP STILL MADE GRINDING NOISE WHEN PLACED INTO GEAR - POWER TRANSFER UNIT & SKID PLATE REPLACED AS TECH FOUND FLUID HAD LEAKED INTO PTU CAUSING INTERNAL DAMAGE. 7/7 - JEEP STILL NOT SHIFTING PROPERLY, RPMS REV TO 5 & 6K BEFORE SHIFTING. SLOW ACCELERATION HAS ALMOST CAUSED MULTIPLE CRASHES!! DEALER REPROGRAMMED TRANSMISSION CONTROL MODULE. 10/2/15 - LIFT GATE WON'T OPEN WITH FOB OR BY HAND & WON'T LOCK WHEN CLOSED MANUALLY - OPEN RECALL WITH NO REMEDY AVAIL, I WAS TOLD NOT TO USE IT UNTIL FIXED. DEALER HAS NO ETA FOR THE FIX AND THIS ISSUE CAN CAUSE FIRE!! SHIFTING IS STILL AN ISSUE, DEALER CLAIMED THEY WERE UNABLE TO REPRODUCE THE ISSUE YET THE CHECK IN & OUT MILEAGE REMAINED UNCHANGED AT 20,635. THE PARKING SENSORS GO OFF IN DRIVE THRU'S, YET ANOTHER ISSUE THEY CAN'T REPRODUCE. I DO NOT FEEL SAFE DRIVING THIS VEHICLE WHICH IS NEEDED FOR WORK!!! I ATTEMPTED TO TRADE IT IN BUT PAST SERVICE ISSUES HAVE DEPRECIATED IT'S VALUE TO THE POINT OF NO RETURN!

6. Power train, Oct 2, 2015

   THIS IS AN UPDATE TO A PREVIOUSLY MADE CLAIM (10761069). TO SUMMARIZE, AFTER 4 FAILED ATTEMPTS TO HAVE MY TRANSMISSION REPAIRED IN SEPTEMBER, 2015 THE TRANSMISSION COMPLETELY FAILED. THE TRANSMISSION WAS REPLACED AND IT IS STILL DRIVING VERY SIMILAR TO THE OLD TRANSMISSION PRIOR TO FAILURE. THERE IS A LARGE LAG BETWEEN PRESSING THE GAS PEDAL AND ACCELERATION. THIS IS ALARMING WHEN ENTERING TRAFFIC. ALSO, THERE ARE MANY HARD SHIFTS AS IT MOVES THROUGH THE GEARS. THIS IS A MAJOR SAFETY CONCERN FOR MY FAMILY AND THE QUALITY OF THIS VEHICLE IS SUSPECT. I HAVE STARTED THE ARBITRATION PROCESS AND WARN OTHER CONSUMERS TO CONSIDER ISSUES PRIOR TO PURCHASE.

7. Electrical system, Oct 1, 2015

   THE NAVIGATION SYSTEM IN THE UCONNECT 8.4 AN FROZE CONSTANTLY DURING DRIVING. WHEN IT WAS NAVIGATING ME FOR LONG DISTANCE, THE SYSTEM CRASHED AND WAS UNABLE TO RESTART THE NAVIGATION PROCESS. THE PROBLEM WAS REPEATABLE, FOR EXAMPLE FOR THE ROUTE FROM "133-42 39TH AVE NEW YORK, 11354" TO "69 N EAGLEVILLE RD, STORRS, CT 06269".

8. Power train, Sep 30, 2015

   A COUPLE DAYS AFTER PURCHASING THE VEHICLE, WAS ROUNDING A TURN, GOING UPHILL, AND ACCELERATED. AT THAT POINT, THE CAR WOBBLED VIOLENTLY. UPON ARRIVING HOME, I CHECKED THE TIRE PRESSURE AND FOUND ALL TO BE AROUND 48#. SINCE THE TIRES HAD BEEN INFLATED WITH NITROGEN AT THE DEALER I WENT THERE AND WAS TOLD BY THE SERVICE DEPARTMENT THAT THE OVER-INFLATION WAS MOST LIKELY THE CAUSE. THE "TIRE TECHNICIAN" TOOK A FEW POUNDS OUT OF EACH TIRE AND PRETTY MUCH SAID IF THE TROUBLE LIGHT IS NOT LIT, THE PRESSURES ARE FINE. WHEN I GOT HOME, I CHECKED THE PRESSURES AND COMPARED WITH THE TPMS DISPLAY. NONE OF THE TIRES HAD THE SAME PRESSURE AND ALL OVER 40#. I ADJUSTED THE PRESSURES OF THE TIRES TO THE PRESSURE STATED ON THE TIRE STICKER ON THE DOOR JAMB. I CONTINUED TO EXPERIENCE A WOBBLING AND THE SERVICE DEPARTMENT SAID THERE ARE NO KNOWN ISSUES. I AGREED TO DOCUMENT WHEN THIS IS HAPPENING AND UNDER WHICH CONDITIONS. I EXPERIENCED INTERMITTENT, BUT FREQUENT WOBBLING UPON ACCELERATION BETWEEN 10 AND 20 MPH USUALLY IN SECOND GEAR. ON NOV 2, THE DEALER CONFIRMED THE WOBBLING AND STATED THAT JEEP DOES NOT HAVE A FIX AT THIS TIME. THEY HAVE A PROBLEM WHERE THE FRONT AXLES DO NOT HAVE ENOUGH SLOP TO TAKE LEFT/RIGHT MOVEMENTS OF ENGINE AND BOTTOMS OUT ON AXLE SHAFTS. SHOULD BE FEBRUARY. WHEN I CHECKED IN MARCH, I WAS TOLD JEEP REVISED DATE TO BE 3Q 2015. SEP 29, I WAS NOW TOLD 4Q 2015. I THEN CONTACTED FCA CUSTOMER SERVICE TO GO BEYOND THE DEALER FIND OUT FACTS FROM THE MANUFACTURER. THE REP SAID THAT SHE WOULD CONTACT THE DEALER FOR THEIR INPUT WHILE I HELD ON THE PHONE. SHE GOT BACK ON THE PHONE AND SIMPLY SAID THAT THERE IS NO ETA FOR THE FIX AND TO CONTINUE CHECKING BACK WITH THE DEALER OR GO TO ANOTHER DEALER AND SEE IF THEY CAN FIND SOMETHING ELSE WRONG. NO FIX AFTER ALL THIS TIME, THAT'S TERRIBLE. THE FCA REP MISHANDLING MY CONCERN, IN MY OPINION IS AS BAD.

9. Visibility, Structure, Equipment, Sep 30, 2015

   TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE LIFTGATE HAD TO BE MANUALLY OPENED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V393000 (STRUCTURE), 15V509000 (VISIBILITY) AND 15V461000 (EQUIPMENT), HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,500. UPDATED 12/03/15*LJ UPDATED 12/21/15.*JB

10. Power train, Electronic stability control (ESC), Sep 29, 2015

    MODEL:2014 JEEP CHEROKEE LATITUDE 2.4 LITERS. MONTHS OLD: 13 FIRST FAILURE: "THE TRANSMISSION KICKED BACK AS IF IN REVERSE". THE FAILURE MILEAGE WAS 8293. IT WAS IN SCHOOL ZONE AREA. THE TRAFFIC WAS SLOW. STOP AND GO. AT ONE POINT, WHEN THE TRAFFIC STARTED MOVING THE DRIVER (MY WIFE) RELEASED THE BRAKE AND SLIGHTLY PRESSED THE GAS PEDAL WITH HER FOOT, THE VEHICLE ALL OF SUDDEN ACCELERATED BACKWARD. THE VEHICLE BEHIND STARTED HONKING AT HER. SHE WAS ABLE TO HIT THE BRAKE, JUST INCHES BEFORE SHE HIT THE FRONT END OF THAT VEHICLE. THE CHECK ENGINE LIGHT ILLUMINATED AND A LONG MESSAGE APPEARED, ONLY MOMENTARILY ON THE DASH SCREEN WHICH INDICATED (SOMETHING ABOUT) "BRAKE" AND "SERVICE TRANSMISSION". IN A PANIC, MY WIFE COULD NOT RECALL THE WHOLE MESSAGE. SOMEONE AT THAT DEALERSHIP TOLD ME HE HAS SEEN THIS PROBLEM BEFORE ON 2.4 L JEEP CHEROKEES. AFTER 2 DAYS TROUBLESHOOTING, JEEP DEALER INSTALLED "NEW SOFTWARE IN BCM", THE LATEST SOFTWARE VERSION (I WAS TOLD) AND TOLD ME THE VEHICLE WAS NOW FIXED, SHOULD BE SAFE TO DRIVE. (PLEASE NOTE: FCA RECALL RO1: REPROGRAM TCM AND PCM HAD BEEN PERFORM ON 04/17/15). SECOND FAILURE: "SAME PROBLEM AS THE FIRST FAILURE AND TRANSMISSION STALLED WHILE ON DRIVE". THE FAILURE MILEAGE WAS 8373. TWO DAYS AFTER THE FIRST FAILURE WAS "FIXED". WHILE PULING INTO THE DRIVEWAY AT VERY LOW SPEED WITH A 3 YEARS OLD SLEEPING BABY IN THE REAR CAR SEAT. STILL IN THE MIDDLE OF THE STREET, THE VEHICLE JERKED AND THE DRIVER (IT WAS ME) FELT LIKE IT WAS TRYING TO MOVE AS IF IN REVERSE, THEN THE TRANSMISSION STALLED AS IF IN NEUTRAL. I PRESSED THE GAS PEDAL A FEW TIMES BUT THE VEHICLE FAILED TO MOVE. SAME INDICATIONS FLASHED ON THE DASH SCREEN AS THE FIRST OCCURRENCE. I HAD THE VEHICLE TOWED TO THE DEALERSHIP ON THAT SATURDAY AFTERNOON. IN BOTH OCCURRENCES, NO ONE WAS HURT, NO ACCIDENT BUT IT COULD BE MUCH WORSE.

11. Vehicle speed control, Service brakes, Engine, Sep 29, 2015

    THE FIRST TIME IT HAPPENED WAS WHEN I WAS MERGING ONTO A HIGHWAY AND THE CAR LOCKED. THE STEERING WHEEL LOCKED, THE BREAKS LOCKED, AND MULTIPLE DIFFERENT MALFUNCTION LIGHTS CAME ON INCLUDING THE ENGINE LIGHT AND MY CAR SAYING TO CHECK THE TRANSMISSION. I TURNED THE CAR OFF AND BACK ON, AND NO LIGHTS WERE ON SO I DROVE IT TO THE NEXT EXIT TO GET OFF THE HIGHWAY. AS I WAS TRYING TO GET INTO A PARKING LOT IN 5 O'CLOCK TRAFFIC, THE CAR ACCELERATED ON ITS OWN THEN LOCKED UP AGAIN. I ENDED UP HAVING TO GET A NEW TRANSMISSION OWNING THE CAR FOR LESS THAN A MONTH. SINCE THEN THE CAR HAS HAD RANDOM MOMENTS OF ACCELERATING ON ITS OWN AND WHEN I HAVE REPORTED IT TO JEEP ARLINGTON THEY WOULD SAY NOTHING WAS WRONG WITH MY CAR. SINCE THEN, MY CAR HAS HAD 3 OTHER SEPARATE OCCASIONS WHERE IT HAS LOCKED UP AND/OR ACCELERATED ON ITS OWN AND HAVING TO GET IT TOWED TO JEEP; ALL REPORTEDLY BY JEEP HAVING TO DO WITH MY TRANSMISSION. ONE OF THOSE TIMES OCCURRED AGAIN ON A BUSY STATE ROAD DURING 5 O'CLOCK TRAFFIC AND AN OFFICER HAD TO STAY BEHIND ME UNTIL A TOW COMPANY CAME.

12. Power train, Sep 28, 2015

    WHILE AT THE DEALERSHIP FOR A ROUTINE OIL CHANGE,I WAS TOLD THAT MY TRANSMISSION HAD A FLUID LEAK. THE ENTIRE UNDER SIDE OF THE VEHICLE WAS COVERED WITH TRANSMISSION FLUID! THERE WAS NO WARNING, NO LIGHTS AND NO MESSAGES! I WAS TOLD THE ENTIRE TRANSMISSION HAD TO BE REPLACED!

13. Engine, Sep 25, 2015

    ON SEPTEMBER 20TH AT 5:30 AM DRIVING 55MPH MY 2014 JEEP CHEROKEE TRAIL HAWK SUDDENLY JUST SHUT OFF THE WHOLE CAR. IT RESTATED 45 MINUTES LATER AND I DROVE IT TO MINOT AUTOMOTIVE CENTER. THE ERROR MESSAGES THAT CAME ON THE DASH WERE "SERVICE TRANSMISSION< SERVICE EMERGANCY BREAK,CHECK ENGINE LIGHT" MINOT AUTOMOTIVE WROTE ON THEIR DIAGNOSTIC PAPER THAT CODE U0402 "IMPLAUSIBLE DATA RECIEVED FROM TCM" AND CODE P0975- SHIFT CONTROL SOLENOID B CIRCUIT CONTROL PERFORMANCE ERRORS WERE STORED. DEALER UPDATED THE TCM AND PCM SOFTWARE TO VERSION FOR TSBS 18-031-14 REV A AND 21-043-15 THEY CLEARED THE CODES THE RETURNED. ON SEPTEMBER 23 THE JEEP JUST DIED AGAIN WHILE DRIVING DOWN HIWAY AT 65 MPH, IT RESTARTED AN HOUR LATER AND AGAIN TOOK TO DEALER WHO PROMPLY SAID IT WOULD BE 4 WEEKS BEFORE THEY COULD LOOK AT IT. CALLED JEEP/CHYSLER SERVICE # AND ASSIGNED CASE #27877752 AND TOLD SOMEONE WOULD CALL ME BACK. JEEP AGAIN DIED ON SEPT 23 2015 2 MORE TIMES AS THE DEALER SAID IT WAS SAFE TO DRIVE AND JEEP WOULDN'T PAY FOR A RENTAL. I NEVER WAS CALLED BACK FROM JEEP SO CALLED THEM AGAIN.THIS TIME ASSIGNED A CASE MANAGER WHO JUST STONEWALLS ME AND NEVER RETURNS CALLS. JEEPS BRIGHT IDEA WAS TO HAVE IT TOWED 150MILES AT MY EXPENSE OF $664 TO ANOTHER DEALER WHO WOULDN'T LOOK AT IT FOR 2 MONTHS. CAR DIES AGAIN WHILE DRIVING 65 ON SEPTEMBER 24 2015. IF WE OR THE OTHER MOTORING PUBLIC LIVE THRU THIS IT WILL BE A MIRACLE.

14. Other or unspecified, Engine, Sep 25, 2015

    THE DAY AFTER WE BOUGHT THE JEEP THE CHECK ENGINE LIGHT CAME ON ,TOOK BACK TO DEALER THEY RESET SYSTEM. I TOOK IN COUPLE MONTHS HAVING THE JEEP FOR SHIFTING HARD , STALLING AND NOT MUCH POWER UP HILLS. THEY OFTEN TOLD ME WHEN TAKING IT TO DEALER THEY CAN'T DUPLICATE MY PROBLEM. AFTER TAKING IN TO DEALER SEVERAL TIMES ON 5/08/2015 THEY FINALLY REPLACED MY TRANSMISSION , IT HAD DIED ON ME AT A BUSY INTERSECTION WOULDNT SHIFT AND CHECK ENGINE LIGHT ON. WHEN GOT MY JEEP BACK STILL HAD THE SAME PROBLEMS AND AIRCONDITIONER WAS'NT WORKING PROPERLY. SO AS OF NOW MY JEEP BACK AT THE DEALER FOR ACCELERATING ON ITS OWN,STALLING,NO POWER, SHIFTING HARD AND DEAD GAS PEDAL AT TIMES WHILE DRIVING. I HAVE TALKED WITH THE SERVICE MANAGER TODAY AND HE SAYS THEY CAN'T FIX IT IF SHOWS NO CODE OR HE CAN'T DUPLICATE THE PROBLEM. THATS THE STORY I GET WHEN TAKING IT TO THE SHOP . I HAVE TRIED TO GET THEM TO BUY IT BACK AND HAVEN'T GOTTEN ANYWHERE WITH THAT AS OF RIGHT NOW. I FEEL THAT THIS JEEP IS SO DANGEROUS THAT I DON'T WANA DRIVE IT ANYMORE.

15. Power train, Other or unspecified, Sep 24, 2015

    WHILE DRIVING MY CAR THROUGH AN INTERSECTION, WHILE PRESSING THE GAS, THE CAR'S TRANSMISSION ACTED LIKE IT WAS IN NEUTRAL. THIS WAS DISTURBING BECAUSE AT THE TIME I NEEDED POWER. THE CAR DID THIS 3 TIMES. I PUT THE CAR IN FOR SERVICE AND WITHOUT AN ENGINE LIGHT ON THERE WAS NOTHING THEY WOULD DO. 6 MONTHS LATER JEEP REALIZED THAT IT NEEDED A NEW TRANSMISSION. THEY REPLACED THE TRANSMISSION AND NOW EVERY TIME I COME TO A STOP THE CAR JERKS. IT FEELS COMPLETELY UNSAFE AND THIS CAR SCARES ME. I HAVE A FAMILY OF 5 AND I AM NOW SUBJECTING ALL OF US TO A POTENTIAL UNSAFE SITUATION. I INFORMED THE SERVICE DEPARTMENT WITH NO RESPONSE (TO DATE). I WILL KEEP TRYING, BUT THEY SAY THEY DROVE IT 22 MILES AND IT WAS FINE. IT IS NOT FINE. IT IS SCARY AND NEGLIGENT. THEY HAVE ADMITTED THAT THERE ARE MANY TRANSMISSION PROBLEMS AND THAT THEY'RE WORKING ON THEM. THE CAR IS A YEAR OLD AND HAS NEVER FELT QUITE RIGHT.

16. Power train, Sep 24, 2015

    WHILE DRIVING AROUND THE CITY OF SF, I STARTED TO HERE A GRINDING NOISE. THERE ARE TWO THING THAT WOULD STOP IT. FIRST, WOULD BE AN ACTUALLY STOP THE VEHICLE WHEN DOING SO IT MADE A HARD DOWNSHIFT NOISE AND CRUNCH. SECOND WOULD BE USING THE MANUAL OVERRIDE ON THE TRANSMISSION GEAR SHIFT AND SHIFT THE GEARS. ALSO WHILE DRIVING ON THE HIGHWAY AT 50 MPH GETTING ONTO THE BAY BRIDGE I HEAR A SLIGHT GRINDING NOISE THAT WOULD ONLY LAST FOR A FEW HUNDRED FEET.

17. Power train, Vehicle speed control, Service brakes, Sep 23, 2015

    1ST INCIDENT- 9/1/15- DRIVING IN INTERSTATE TRAFFIC WHEN W/O WARNING JEEP LOST POWER, IMMEDIATELY SLOWED AS IF IT DROPPED GEARS AND WENT INTO NEUTRAL, "SERVICE PARKING BRAKE" MESSAGE FLASHED AND SAID TO PUT IN PARK/TURN CAR OFF/RESTART. OTHER EMERGENCY WARNINGS APPEARED: CHECK ENGINE, STABILITY TRACTION, SERVICE TRANSMISSION. JEEP HAD NO POWER AND WAS HARD TO STEER. I WAS IN FAR LANE AND ABLE TO COAST TO SHOULDER. TURNED CAR OFF/ON. SAID "SERVICE TRANSMISSION". TRIED TO DRIVE BUT PARKING BRAKE WAS STILL LOCKED. HAD TOWED TO DODGE SERVICE DEPT. 9/3 DIAGNOSIS- "CODE U042 ERROR CAUSING SERVICE PARKING BRAKE MESSAGE AND TRANSMISSION TO GO LIMP". TOLD IT WAS REPROGRAMMED AND PROBLEM FIXED. 2ND INCIDENT- 9/4- DRIVING ON COUNTRY ROAD IN SCHOOL TRAFFIC WHEN SAME EXACT PROBLEM OCCURRED.THERE WAS NO WHERE TO COAST/PULL OVER. TURNED CAR OFF/ON. SERVICE TRANSMISSION WARNING LIGHT WAS ON BUT ATTEMPTED TO DRIVE TO MOVE CAR OUT OF TRAFFIC. SHUT DOWN 5 MORE TIMES W/ LOUD CLUNKS AS IF TRANSMISSION WAS GOING TO DROP OUT BEFORE ABLE TO SAFELY PARK. NEARLY CAUSED SCHOOL BUS ACCIDENT! HAD TOWED TO DODGE. STAR CASE OPENED. IN SERVICE DEPT FOR 14 DAYS. REPLACED "BODY CONTROL MODULE" BUT COULDN'T GET IT RECONFIGURED AND HAD TO "WRITE" INTO DODGE TO FIND OUT HOW TO FIX IT. 9/17 DIAGNOSIS- "INTERNAL BCM FAILURE CAUSED ACTIVE U0140- LOST COMMUNICATION W/ BCM DTC IN ELECTRIC PARK BRAKE MODULE; TEST CONFIRMED BCM FAILED CAUSING FALSE ACTIVATION OF PARK BRAKE. I EXPRESSED CONCERN OF RECURRENCE AND MY SAFETY BASED ON HISTORY OF COMPLAINTS BUT WAS ASSURED IT WAS FIXED. 3RD INCIDENT- 9/21 IN RUSH HOUR TRAFFIC AGAIN! HOW MANY TIMES DO I HAVE TO RISK MY FAMILY'S LIVES BEFORE THEY RECALL/REPLACE THIS DEATH TRAP! JEEP STILL IN SERVICE DEPT AND THEY HAVE NOW ORDERED A VALVE BODY, TRANSMISSION RANGE SENSOR, TRANSMISSION FLUID AND ELECTRIC PARKING BRAKE CONTROL MODULE. PLEASE HELP BEFORE SOMEONE IS KILLED!

18. Structure, Visibility/wiper, Sep 23, 2015

    TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V393000 (STRUCTURE) AND 15V509000 (VISIBILITY); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

19. Structure, Sep 18, 2015

    TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V393000 (STRUCTURE) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

20. Power train, Sep 18, 2015

    I HAVE A 2014 JEEP CHEROKEE TRAILHAWK, AND WHENEVER I TRY TO QUICKLY SLOW DOWN, THE CAR ACTUALLY ACCELERATES DURING THE DOWNSHIFT - BETWEEN 25-20MPH. THIS IS A BIG PROBLEM BECAUSE IT HAPPENS UNEXPECTEDLY AND WHEN YOU MOST NEED THE BRAKING - ESPECIALLY IF YOU ARE ON AN INCLINE. THIS IS WHY I HAVE HAD MANY CLOSE CALLS AND HAVE ALMOST REAR-ENDED MANY CARS NOW. I'VE TAKEN IT TO THE DEALER, AND THEY SAID THEY COULDN'T FIND ANYTHING WRONG. READING VARIOUS FORUMS, THIS SEEM TO BE A WIDESPREAD ISSUE WITH CHRYSLER 9 SPEED TRANSMISSIONS THAT THEY'VE RECENTLY RELEASED. PLEASE, PLEASE MAKE THEM FIX THIS ISSUE. I WILL BE GETTING RID OF MY VEHICLE FOR THIS REASON, AND I HOPE FOR THE SAFETY OF EVERYONE THEY WILL FIX THIS.

21. Steering, Service brakes, Sep 18, 2015, crash

    THIS IS THE THIRD INCIDENT IN WHICH THE COMPUTER OF THE JEEP CHEROKEE HAS MALFUNCTIONED. I HAD IT SERVICED FOR THE SECOND TIME JUST TWO WEEKS PRIOR TO THIS INCIDENT FOR THE CHECK ENGINE LIGHT TURNING ON AND THEN THE TRANSMISSION FAILED. IN THIS PARTICULAR ACCIDENT, THE SCREEN FROZE, MY PHONE WAS CHARGING AND WHEN THE SCREEN FROZE MY PHONE WAS POWERED OFF ALONG WITH THE CHARGING PORT, AND THEN WHEN I WENT TO BRAKE DUE TO IT BEING A RED LIGHT AND CAR IN FRONT OF ME THE BRAKES AND STEERING WHEEL LOCKED ON ME AND I WAS UNABLE TO BRAKE OR SWITCH LANES. A SERVICE LIGHT FLASHED AT ME WHEN EVERYTHING FROZE BUT THEN DISAPPEARED. OF COURSE, AFTER THE CAR HAD BEEN OFF AND TURNED BACK ON, THERE WERE NO ISSUES. THIS IS NOT THE FIRST TIME THE CAR HAS FROZEN ON ME. I'M UNSURE OF THE BETTER TERM TO DESCRIBE THIS. BUT THIS TIME RESULTED IN AN ACCIDENT WHICH WAS NOT IN MY CONTROL DUE TO MY BRAKES AND STEERING WHEEL LOCKING. I WAS TOLD TWO WEEKS AGO MY CAR WAS UP TO DATE ON ALL SERVICE ISSUES. APPARENTLY THIS WAS INCORRECT AND NEEDS TO BE ADDRESSED WITH JEEP. I ALSO HAVE YET TO RECEIVE ANY SAFETY RECALLS REGARDING THE KNOWN TRANSMISSION ISSUE AND THE BRAKE HACK DUE TO THE 3G AND UCONNECT COMPUTER SYSTEMS. THIS IS A SAFETY HAZARD AND NEEDS TO BE ADDRESSED AND FIXED.

22. Structure, Sep 15, 2015

    TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V393000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE PART TO DO THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

23. Power train, Sep 15, 2015

    TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE FAILED TO MOVE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THE TRANSMISSION NEEDED TO BE REFLASHED. AFTER PERFORMING THE REFLASH, THE TRANSMISSION WAS DEEMED DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED SHORTLY AFTER. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 9,200. UPDATED 11/23/15*LJ *CN

24. Electrical system, Exterior lighting, Other or unspecified, Sep 14, 2015

    SEVERAL TIMES WHILE I WAS DRIVING THE DIGITAL DASH DISPLAY WENT BLANK, RED "BATTERY" INDICATOR CAME ON, "NO BUS" FAULT MESSAGE APPEARED, THE HEADLIGHTS WENT OFF, THE TURN SIGNAL DID NOT WORK, RADIO DID NOT WORK, DOOR LOCKS WOULD NOT WORK (LOCK/UNLOCK). THE SAFETY ISSUE IS TO LOSE FUNCTION OF HEADLIGHTS AND TURN SIGNAL WHILE DRIVING. ALSO IF A CRASH WERE TO OCCUR, I MAY NOT BE ABLE TO EXIT MY VEHICLE IN AN EMERGENCY, DUE TO NOT BEING ABLE TO UNLOCK MY DOORS. BETWEEN AUGUST 27, 2015 AND SEPTEMBER 14, 2015 THIS OCCURRED FOUR (4) SEPARATE TIMES. THE VEHICLE WAS TURNED IN FOR SERVICE EACH TIME THIS OCCURRED. THE PROBLEM IS INTERMITTENT, DURING DRIVING IT CAN COME AND GO. SERVICE DEPARTMENT AT AUTHORIZED JEEP DEALER STATED THAT THEY DO NOT HAVE ANY INSTRUMENTATION TO TROUBLESHOOT CAN BUS AND THEY CAN NOT DUPLICATE THE ISSUE. I WOULD PULL OVER INTO A SAFE AREA AND TAKE PHOTOS OF THE DASH SHOWING THE FAULTS. SERVICE DEPARTMENT CAN ONLY RESET FAULTS AS DISPLAYED ON A TABLET WHEN PLUGGED INTO THE VEHICLE. AGAIN DEALER HAS NO TOOLS TO LOOK UP BUS PROBLEMS, ELECTRICAL CONTACT ISSUE, ETC.

25. Power train, Sep 14, 2015

    I HAVE HAD THE TRANSMISSION REPLACE BY JEEP YET THE TRANSMISSION STILL CONTINUE TO DO HARD SHIFTS, LUNGING, UNEXPECTED DISENGAGEMENT OF THE TRANSMISSION. I HAVE NOT ABLE TO MOVE OUT OF THE WAY IN EMERGENCY. IF THE GAS IS PRESSED, THE ENGINE LAGS AND OVER REVS BUT GOES NO WHERE. THEN IT WILL JUMP FORWARDED. I KEEP TAKING THE VEHICLE BACK TO JEEP AND BUT KEEP BEING TOLD THE ENGINE WORKS AS DESIGNED.