2015 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,787 owner complaints filed for this model year. This is the 3rd highest complaint count among 12 Cherokee model years with reports.
Of the 2015 reports, 45 involved a crash and 28 involved a fire. 32 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Engine and engine cooling, exhaust systemOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Cherokee vehicles manufactured October 1, 2014, to June 18, 2015. The affected vehicles may have a misrouted air conditioning suction/discharge hose.
If the line is misrouted, it may contact the exhaust manifold, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealers will inspect the routing of the air conditioning hose. Any hose that is misrouted will be replaced and installed correctly. This work will be performed free of charge. The recall began on November 23, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R57.
Campaign 15V676000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Representative owner complaints
1,787 reports, newest first.
Power train, Vehicle speed control, Jan 27, 2021
WHILE IN MOTION ON CITY STREETS AND HIGHWAYS, CAR HAS TROUBLE SHIFTING GEARS AND WHEN ACCELERATING IT DOES NOT RESPOND NORMALLY.
Power train, Jan 27, 2021
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V343000 (POWER TRAIN). THE CONTACT NOTIFIED THE LOCAL DEALER NEW CARLISLE CHRYSLER JEEP DODGE RAM - TOBEY AUTO GROUP (580 N MAIN ST, NEW CARLISLE, OH 45344) WHO INSPECTED THE VEHICLE AND DETERMINED THAT THE INPUT SPLINE HAD DAMAGED TEETH FROM SHAFT MOVEMENT WHICH CREATED DAMAGE TO THE TRANSMISSION. IT WAS RECOMMENDED THAT THE ENTIRE TRANSMISSION OUTPUT SHAFT BE REPLACED HOWEVER, THE REMEDY THE LOCAL DEALER PROVIDED FROM THE MANUFACTURER WAS FOR A SOFTWARE UPDATE THAT WOULD MAINTAIN VEHICLE PROPULSION WITHIN THE TRANSMISSION. THE CONTACT WAS CONCERNED THAT THERE WAS TOO MUCH DAMAGE TO THE SHAFT AND THAT THE RECALL REMEDY WAS INSUFFICIENT TO PREVENT FURTHER DAMAGES OR AN EVENTUAL FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 125,000.
Power train, Jan 25, 2021
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE VEHICLE FAILED TO SHIFT CORRECTLY BETWEEN 1ST AND 2ND GEARS AND BETWEEN 2ND AND 3RD GEARS. THE CONTACT HAD TO RELEASE THE ACCELERATOR PEDAL AND THE VEHICLE WOULD HESITATE BEFORE PROPERLY SHIFTING. THE FAILURE OCCURRED AT THE INITIAL START-UP OF THE VEHICLE. THE CONTACT STATED THE FAILURE OCCURRED MORE CONSISTENTLY OVER TIME. THE CONTACT STATED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 20V343000 (POWER TRAIN). THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL CAMPAIGN. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Electrical system, Other or unspecified, Jan 23, 2021
AUTO START/STOP SYSTEM ENGAGES WHILE PARKING. DASH BOARD BRIGHTENS OR DIMS AT RANDOM
Power train, Jan 21, 2021
TRANSMISSION FAILED, HAD TO REBUILD NOV 2020 4X4 SVC LIGHT CAME ON INTERMITTENTLY, PTU FAILED AS WELL JAN 2021. VEHICLE KEPT ENGAGING 4X4 AND LOOSING POWER
Power train, Jan 17, 2021
TRANSMISSION ENGAGES VIOLENTLY WHEN COASTING, ESPECIALLY WHEN COMING OUT OF A COAST DOWNHILL. WHEN ATTEMPTING TO ACCELERATE AFTER COASTING THE TRANSMISSION ENGAGES VIOLENTLY. THIS GENERALLY OCCURS WHEN THE VEHICLE ATTEMPTS TO JUMP FROM 2ND TO 3RD GEAR OR 3RD FOR 4TH. THIS IS A VERY VIOLENT ENGAGEMENT, TO THE POINT WHERE IT CAN BE FELT THROUGH THE DRIVER'S SEAT AND STEERING WHEEL. IT OFTEN TIME FEELS LIKE THE DRIVER HAS IMPACTED AN OBJECT, WHICH MAY CAUSE THE DRIVER TO OVERREACT TO CONDITIONS. THIS IS A COMMON OCCURRENCE. THIS ISSUE HAS BEEN REPORTED TO DEALERSHIPS SEVERAL TIMES.
Vehicle speed control, Forward collision avoidance, Jan 14, 2021
WHILE DRIVING ON A FREEWAY IN NOVEMBER 2020 I HAD ENGAGED THE CRUISE CONTROL AND SET IT AT THE SPEED LIMIT OF 70 MPH. A SEMI TRUCK CHANGED INTO MY LANE WITHOUT BLINKER WARNING. I SLAMMED ON THE BRAKES BUT THE CRUSE CONTROL WOULD NOT DISENGAGE. I THEN BEGAN PUMPING THE BRAKES AND STILL NO DISENGAGEMENT. AS I APPROACHED THE BACK END OF THE SEMI PRIOR TO HITTING IT, I DROVE OFF THE FREEWAY DOWN THE DESCENDING EMBANKMENT STILL PUMPING THE BRAKES WITHOUT DISENGAGING THE CRUISE CONTROL. AS I BEGAN SLIDING DOWN THE EMBANKMENT I BRAKES DISENGAGE THE CRUISE CONTROL JUST BEFORE A COLLISION WITH THE DIVIDER.
Engine, Jan 12, 2021
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE JERKED WHILE DRIVING. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED MOSTLY WHILE DRIVING AT LOW SPEEDS OR WHEN COMING TO A STOP. NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO RUSSELL WESTBROOK CHRYSLER DODGE JEEP RAM (6110 VAN NUYS BLVD, VAN NUYS, CA 91401) WHERE A COMPUTER SOFTWARE UPGRADE WAS COMPLETED HOWEVER, THE UPGRADE FAILED TO SOLVE THE FAILURE. THE CONTACT MENTIONED THAT THE ENGINE WAS REPLACED SEVERAL MONTHS AGO. THE VEHICLE WAS STILL EXPERIENCING THE FAILURE. THE CONTACT ALSO MENTIONED THAT AFTER THE ENGINE WAS REPLACED A GRINDING NOISE OCCURRED WHILE MAKING A LEFT TURN. THE CONTACT MENTIONED THAT THE TECHNICIAN REPLACED THE TRANSMISSION VALVE PLUG BEFORE THE ENGINE WAS REPLACED. THE VEHICLE WAS LATER TAKEN TO RYDELL CHRYSLER DODGE JEEP RAM (700 SAN FERNANDO RD, SAN FERNANDO, CA 91340) AND WAS DIAGNOSED THAT THE MOTOR MOUNT AND TRANSMISSION MOUNT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE REPAIR DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE BACK TO RYDELL CHRYSLER DODGE JEEP RAM FOR ASSISTANCE. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND WAS DIAGNOSED THAT THE SUSPENSION AND TRANSMISSION FLUID NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.
Other or unspecified, Engine, Forward collision avoidance, Jan 11, 2021
SERVICE 4WD LIGHT CAME ON GAS CAP LIGHT CAME ON AND IT THROWS MY PARKING BRAKE ON AUTOMATICALLY WHEN I STOP AND PUT INTO PARK. EVEN AFTER TRANSMISSION WAS REPLACED AT 60,000 MILES STILL HAVE HARD SHIFTING PROBLEMS AS WELL. VEHICLE DIED WHEN I WAS AT A STOP LIGHT THIS IS WHEN THE LIGHTS APPEARED.
Electrical system, Other or unspecified, Engine, Jan 7, 2021
FOUR TIMES WITHIN THE PAST TWO WEEKS THE VEHICLE HAS SHUT OFF. TWICE WHILE TURNING INTO A BUSY INTERSECTION AND TWICE WHILE DRIVING DOWN THE ROAD. THE VEHICLE INSTANTLY STALLS AND ENTIRE DASHBOARD WARNING LIGHTS COME ON. CAR TAKES 5-20 MIN TO RESTART. THERE'S NO BURNING SMELL OR SPUTTERING/STALLING WHEN CAR SHUTS OFF. IT IS DANGEROUS AND ALMOST WAS INVOLVED IN ACCIDENTS WHEN STALLING TURNING INTO A BUSY INTERSECTION.
Engine, Fuel/propulsion system, Jan 5, 2021
VEHICLE STALLS IN TRAFFIC.
Power train, Vehicle speed control, Engine, Jan 3, 2021
MY JEEP IS HAVING TRANNY ISSUES AND IS MAKING VERY LOUD ENGINE SOUND DUE TO THE TRANNY LAGGING,WHICH IS MAKING MOTOR REV REALLY HIGH,AND SOMETIMES IT IS NOT PREDICTABLE,WHICH AT THAT POINT CAUSES THE MOTOR TO BE SOMETIMES REAL JERKY OR JUMPY RANDOMLY CAUSING IT NOT TO RUN RIGHT!..OR HAVE A ROUGH RIDE OR IT'S SHIFTING TO SHIFT RIGHT OR EVEN TO GO TO THE NEXT GEARS..SEAMS LIKE SOMETIMES,IT WANTS THE MOTOR TO BLOW UP !!!
Other or unspecified, Jan 2, 2021
SERVICE GEAR SHIFTER APPEARS. CANNOT SEE MPH WHEN THIS HAPPENS. MOSTLY WHILE ON THE FREEWAY AND VEHICLE HAS BEEN ON THE ROAD FOR MORE THAN A HALF HOUR.
Power train, Dec 31, 2020
MY VEHICLE HAS BEEN STUDDERING WHILE IN DRIVE AT VARIOUS SPEEDS. IT'S HEAVILY STALLS BEFORE TAKING OFF AFTER A STOP. I WANT SURE IF I MOVED TO MANUAL TRANSMISSION UNTIL IT CONTINUED TO DO IT FOR A 45 MIN DRIVE FROM 0-65 IN SPEED. IT'S HAD THE HESITATION SINCE I GOT IT AND THOUGHT IT WAS BECAUSE OF THE SMALLER V6 WHEN I WAS COMING FROM AN INFINITI M37. I CHECKED FLUIDS AND NO ALERT OR LIGHT ON INDICATING.
Engine, Dec 27, 2020
OIL LEAKS AROUND THE FILTER HOUSING. COULD LEAD TO A FIRE ON THE MANIFOLD OR EXHAUST. THEY HAVE BEEN HAVING A LOT OF PROBLEMS WITH FILTER HOUSING FAILURES. ENGINE COULD FAIL IN COLD WEATHER.
Other or unspecified, Dec 21, 2020
MY "SERVICE SHIFTER" LIGHTS CAME ON. IT SEEMS TO HAPPEN TO JEEP VEHICLES ONLY ESPECIALLY CHEROKEE JEEPS. IT STARTED COMING ON WHILE I WAS DRIVING BUT IT DIDN'T COME ON AFTER I TURNED OFF THE IGNITION. FROM WHAT I UNDERSTOOD FROM THE DEALERS, IT SEEMS TO BE A PROBLEM WITH THE JEEPS. I DID MY RESEARCH, AND SOME PEOPLE HAD IT REPLACED BUT CONTINUE TO BE AN ONGOING PROBLEM. THE MANUFACTURER SHOULD HAD A RECALL FOR IT. I'VE HAD SO MANY RECALLS IN THIS VEHICLES SINCE I GOT THE CAR. SEEMS LIKE EVERY YEAR I GET A RECALL.
Power train, Dec 21, 2020
IF NOT TO A COMPLETE STOP, THE TRANSMISSION DOES NOT DOWN SHIFT PROPERLY, LEAVING ME SEMI STALLED IN INTERSECTIONS, ETC. IT DOES THIS ON A REGULAR BASIS. OTHER OWNERS OF SAME MODEL TELL ME THEY ARE HAVING THE SAME ISSUE.
Other or unspecified, Dec 21, 2020
HAD A BURNING SMELL COMING FROM MY VEHICLE AND TOOK IT IN TO HAVE IT LOOKED AT. THE MECHANIC SAID THERE IS A LEAK IN THE OIL FILTER ADAPTER. WHEN ASKED IF THIS WAS A COMMON PROBLEM HE SAID YES AND HAD CONTACTED THE MAIN JEEP DEALER IN OUR AREA AND THEY SAID THE SAME AS WELL. IT BREAKS CAUSING A LEAK WHICH THEN THE OIL POOLS BY THE ENGINE CAUSING THE OIL TO GET HOT AND BURN. THE BURNING STARTED AFTER DRIVING LONG ENOUGH TO HEAT THE MOTOR. THE FIX IS A $600 TO $700 FIX. THE MECHANIC AND DEALER ALSO MENTIONED THIS PROBLEM HAS BEEN POPPING UP IN NEWER AND USED JEEPS AND IS A COMMON PROBLEM NO MATTER HOW NEW OR OLD THE JEEP IS.
Power train, Structure, Engine, Dec 18, 2020
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT WATER WAS LEAKING INTO THE VEHICLE NEAR THE ACCELERATOR AND BRAKE PEDAL. THE CONTACT TOOK THE VEHICLE TO KEY CHRYSLER JEEP DODGE RAM - TOBEY AUTO GROUP (2020 N DETROIT ST, XENIA, OH 45385; (937) 347-5155) WHO SEALED THE LOCATION WHERE THE LEAK WAS COMING FROM. THE CONTACT STATED ABOUT 5 MONTHS LATER, AT APPROXIMATELY 36,000 MILES, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT RETURNED THE VEHICLE TO THE DEALERS WHO DIAGNOSED THAT THE THERMOSTAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BY A CERTIFIED MECHANIC, NOT THE DEALER. THE CONTACT THEN STATED THAT ABOUT 7 MONTHS LATER AT APPROXIMATELY 38,000 MILES, THE VEHICLE STALLED AT A STOP LIGHT WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE INSTRUMENT PANEL ALSO DISPLAYED THE MESSAGE TO SERVICE THE TRANSMISSION. THE CONTACT CONTACTED THE DEALER AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,000.
Engine, Dec 16, 2020
CAR ENGINE LIGHT HAS BEEN ON FOR MONTHS NOW THE CAR LAGS WHEN TURNING ON THE CAR HAS BEEN STOPPING STARTING THE P SHIFT WARNING MESSAGE I WOULD HAVE TO PUT MY CAR IN PARK TURN THE ENGINE OFF AND TURN IT BACK ON FOR THE CAR TO START DRIVING AGAIN I'VE BEEN TAKING IT TO THE DEALERSHIP AND ALL THEY WERE SAYING WAS I NEEDED ANOTHER OIL CHANGE SO WHEN THE CAR STARTED SHUTTING OFF AGAIN I TOOK IT TO ANOTHER JEEP DEALERSHIP WHERE THEY TOLD ME THE MOTOR WAS CONSUMING TO MUCH OIL AND MY ENGINE WAS GOING OUT STATING THAT THE ENGINE THAT WAS BUILT FOR THIS MODEL CAR WASN'T BUILT CORRECTLY MIND YOU MY CAR JUST MADE FIVE YEARS I SHOULDN'T BE HAVING TO REPLACE MY ENGINE AT THIS TIME
Power train, Other or unspecified, Dec 13, 2020
AROUND MAY 2020 I WAS CONTACTED BY JEEP FOR A RECALL I HAD NO IDEA ABOUT; GOT HER IN QUICK FOR THE PTU INPUT SPLINE. THERE WERE NO ISSUES BEFORE THIS. THE UPDATE WAS ATEMPTED BUT NOT COMPLETED. FROM THERE, I EXPEREINCED SEVERAL ISSUES. PROBLEMS STARTED WITH ALERTS DISPLAYING FOR NO REASON WHILE IN MOTION AND STATIONARY. TOOK HER TO ANOTHER DEALER WHERE THEY UPDATED THE SOFTWARE/LOOKED AT THE POWER TRAIN. WHEN "FINISHED" I PULLED OUT TO MY JEEP MAKNG A POPPING NOISE AND ROUGH DRIVE. WHEN I PARKED, THERE WAS FLUID SPILLING OUT OF THE DIFFERENTIAL AND SPLATTERED OVER THE REAR OF THE JEEP. THE DEALER STRIPPED A PLUG; WASNT SEATED CORRECTLY AND POPPED OFF FROM PRESSURE. SINCE THEN, I HAVE HAD SEVERAL OTHER ISSUES CONCERNING THE DRIVETRAIN TO INCLDE HARD JUMPING INTO GEAR (ESPECIALLY INTO 1ST FROM A STOP), ROUGH DOWN SHIFT, AND TRANSFER CASE DAMAGE. MOST RECENT ISSUE IS HARD SHIFT INTO DRIVE AND RADIATOR LEAK. I DID TAKE HER IN BEFORE MY POWERTRAIN WARRANY RAN OUT BUT THERE WAS APPARENTLY NO ISSUE - THEY ONLY DROVE IT A FEW MILES. I ATTRIBUTE ALL ISSUES TO INCOMPLETE MAINTENECE AND UNKNOWLEDGABLE STAFF. THE MAIN ISSUE BEING COMPUTERS; WHEN NOT SERVICED PROPERLY, A CHAIN REACTION OCCURS THROUGOUT COMPONENTS. AN ISSUE CAN ARRISE WHERE YOU LEAST EXPECT IT. I CONTACTED NATIONAL LEVEL JEEP FOR HELP; NO AVAIL.
Power train, Dec 12, 2020
VEHICLE HAS A DELAY WHEN GOING FROM STATIONARY TO ACCELERATING. THIS IS VERY DANGEROUS WHEN MAKING LEFT HAND TURNS. THERE IS A RECALL FOR 2015 JEEPS FOR THIS SAME ISSUE, BUT FOR WHATEVER REASON MINE WHICH IS EXPERIENCING THE ISSUE FIRST HAND IS NOT ON OF THEM.
Suspension, Nov 30, 2020
I OWN A 2015 JEEP CHEROKEE SPORT WITH 104K MILES. BOTH REAR KNUCKLES NEED REPLACED AND THE BUSHINGS IN THE PASSENGER SIDE IS SEVERELY WORN MORE THAN THE OTHER. THERE ARE NO LOCAL DEALERS WHO CAN GET THEM AS THEY ARE BACK ORDERED THROUGH CHRYSLER. ONE DEALER IS SHOWING 30+ ORDERED THROUGH THEIR DEALERSHIP ALONE. I HAVE EVEN CONTACTED CHRYSLER CORPORATE DIRECTLY WITH NO LUCK OR ADDITIONAL INFORMATION. MY LOCAL TECHNICIAN SAID THIS IS A MAJOR ISSUE ESPECIALLY WITH WINTER COMING TO MY AREA AND THAT IS MAY CAUSE THE VEHICLE TO NOT BE ABLE TO CONTROL AS INTENDED. THE PART IS UNAVAILABLE EVEN THOUGH IT IS A MAJOR SAFETY ISSUE! THE PART # PROVIDED FROM THE DEALERS IS 5090072AE. WHILE RESEARCHING VARIOUS SITES FOR ANOTHER SOURCE, I AM ONLY ABLE TO FIND 5090072AD, WHICH LOOKS LIKE THE RIGHT PART BUT DOES NOT MATCH PART NUMBERS. HOW DO I GET A PART THAT MY VEHICLE REQUIRES TO FUNCTION SAFELY AND KEEP MY FAMILY SAFE (NEW BORN CHILD) WHEN THE MANUFACTURER WON'T PROVIDE ME THE PART OR GIVE ME AN UPDATE ON WHEN ONE WOULD BE AVAILABLE.
Power train, Vehicle speed control, Engine, Nov 17, 2020
*LAG RESPONSE AT COMPLETE STOP WHEN PRESSING ACCELERATION PEDAL. NOT SAFE WHEN PULLING INTO TRAFFIC. *THIS HAS HAPPENED MULTIPLE TIMES. *TAPPING ENGINE NOISE
Power train, Nov 16, 2020
UNDER THE CHRYSLER WARRANTY, MULTIPLE PROBLEMS WITH THE TRANSMISSION RESULTED IN COMPLETE REPLACEMENT. RIGHT NOW, (OUT OF WARRANTY) THE POWER TRANSFER UNIT HAS FAILED. IT APPEARS TO BE RELATED TO THE RECENT RECALL THAT REQUIRED A FLASH OF THE COMPUTER SYSTEM TO PREVENT DETERIORATION OF "SPLINES" WITHIN THE UNIT. I HAD THAT DONE SEVERAL MONTHS AGO. NOW THE ENTIRE TRANSFER CASE IS CLATTERING AND THE DEALER TOLD ME THAT IT WAS NOT COVERED UNDER ANY RECALL. I AM BEING ASKED TO PAY OVER $3,200 INCLUDING TODAY'S DIAGNOSIS AND WAIT 3 OR MORE WEEKS TO BACKORDER THE PART. I WILL PROCEED WITH THE WORK, HOWEVER, THEY HAVE NO CLEAR TIMELINE, SO I PARKED THE CAR AS IT IS APPARENTLY DANGEROUS TO DRIVE, EVEN IF I COULD STAND THE NOISE. I BELIEVE THIS IS PART OF THE PRIOR RECALL AND WANT HELP TO TRY TO DETERMINE THIS. I NOW UNDERSTAND THAT THIS REPORT IS REALLY JUST A BOOKMARK IN CASE YOU ALL DECIDE TO INVESTIGATE IF THERE ARE MULTIPLE INSTANCES OF THE SAME THING. THE TRANSFER UNIT CLATTERS WHEN I PRESS ON THE GAS TO MAKE THE WHEELS TURN. I HAVE HAD IT ASSESSED BY AN INDEPENDENT MECHANIC FIRST, THEN THE DEALERSHIP AND THEY ARE IN AGREEMENT THAT THE POWER TRANSFER UNIT MUST BE REPLACED.