2015 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,787 owner complaints filed for this model year. This is the 3rd highest complaint count among 12 Cherokee model years with reports.
Of the 2015 reports, 45 involved a crash and 28 involved a fire. 32 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Engine and engine cooling, exhaust systemOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Cherokee vehicles manufactured October 1, 2014, to June 18, 2015. The affected vehicles may have a misrouted air conditioning suction/discharge hose.
If the line is misrouted, it may contact the exhaust manifold, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealers will inspect the routing of the air conditioning hose. Any hose that is misrouted will be replaced and installed correctly. This work will be performed free of charge. The recall began on November 23, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R57.
Campaign 15V676000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Representative owner complaints
1,787 reports, newest first.
Power train, Nov 16, 2020
VEHICLE CONTINOUSLY FLASHES ERROR CODE 'SERVICE SHIFTER' ON DASH SCREEN. IN ADDITION ALL LIGHTS ILLUMINATE ON SHIFTER ASSEMBLY. ABLE TO CLEAR FAULT BE RESTARTING VEHICLE. DOES NOT SEEM TO AFFECT SHIFTING OF VEHICLE. BEEN HAPPENING ON AND OFF PAST YEAR.
Power train, Electrical system, Nov 12, 2020
WHILE DRIVING THE SERVICE SHIFTER MESSAGE DISPLAYED ON THE DASH AND THE SHIFTER HAD RED LIGHT LIGHT UP FOR PARK REVERSE NEUTRAL DRIVE AND MANUAL. UPON MORE RESEARCH MANY PEOPLE HAVE COMPLAINED ABOUT THIS ISSUE AND HAVING TO HAVE THE ENTIRE SHIFTER ASSEMBLY AND WIRING HARNESS REPLACED
Power train, Nov 12, 2020
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH, THE SERVICE TRANSMISSION MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS DRIVEN TO HER RESIDENCE. THE CONTACT TOOK THE VEHICLE TO LAFONTAINE CHRYSLER DODGE JEEP RAM FIAT OF LANSING (6131 S PENNSYLVANIA AVE, LANSING, MI 48911) WHERE THE VEHICLE WAS DIAGNOSED WITH A SOFTWARE UPDATE ISSUE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 28,284.
Power train, Nov 7, 2020
JUST AFTER I STARTED JEEP. I HAD A WARNING BEEP. DASH HAS SERVICE SHIFTER ON IT. ALL THE LIGHTS ALONG THE SHIFTER WERE LIT UP AS IF SHIFTER WAS IN ALL THE POSITIONS. DROVE IT A SHORT DISTANCE. STOPPED TURNED OFF IGNITION. RESTARTED VEHICLE AND IT WAS CLEARED UP. HAVE 59036 MILES ON JEEP.
Power train, Engine, Nov 6, 2020
THE CAR WAS PARKED AT A GAS STATION WHEN THE CAR WAS TURN ON THERE WAS A LOUD NOISE AND IT STARTED SHAKING THEN THE SERVICE ENGINE LIGHT WENT ON , ALSO THE D WAS FLASHING AND THE LIGHT FOR ICE CONTROL WAS FLASHING AS WELL
Suspension, Power train, Wheels, Nov 5, 2020
ON A SUNDAY THE 25TH OCTOBER MY VEHICLE WAS PARKED AT HOME GETTING READY TO GO TO THE SHOPS DIDN'T WANT TO GO FORWARD BUT IT WAS AUTOMATICALLY REVERSING. IT CHANGED TO LOW GEAR AND DIDN'T WANNA INCREASE SPEED ABOVE 40KM/HR, IT DEACTIVATED ALL SENSORS. IT LOST POWER AND STARTED JACKING BUT WAS ONLY REVERSING. I CALLED JEEP SA SANDTON ON MONDAY AS IT DID THE SAME THING THEY SAID IT MUST BE TOWN MUST TOWED. ON ARRIVAL I WAS TOLD M VEHICLE HAS PTU PROBLEM, IT IS NOT TRANSMITTING POWER TO THE FRONT WHEELS. AND I NEED TO PAY FOR REPLACEMENT OF PTU. I ASKED WHAT CAUSES THIS PTU, THE SERVICE GIRLS SAID SHE DOESN'T KNOW. I GOOGLED AND DISCOVERED THAT MY VEHICLE WAS RECALLED FOR THIS PTU SOFTWARE UPDATE BECAUSE THESE CARS EXPERIENCE THIS PROBLEM. BUT NO ONE INFORMED ME DESPITE THAT MY CAR WENT FOR A SERVICE WITH JEEP IN MAY. THE DEALER AND FCA JOHANNESBURG IS REFUSING TO FIX THE DAMAGE AND TO UPDATE THE SOFTWARE, THE CAR HAS BEEN WITH THEM FOR 2 WEEKS, AND I AM TOLD I NEED TO PAY, WHILE THE INFORMATION IS CLEAR THAT THE RECALL WAS WORLDWIDE, AND IRRESPECTIVE IF YOUR CAR IS STILL UNDER WARRANT OR NOT THE PTU NEEDS TO BE UPDATED AND REPLACED BY DEALER FREE OF CHARGE.
Exterior lighting, Nov 2, 2020
HEADLIGHTS ARE TOO DIM, EVEN WHEN USING HIGH BEAMS. THIS WAS A TERRIBLE DESIGN FLAW THAT HAS BEEN CHANGED IN RECENT JEEP MODELS, BUT NOTHING HAS BEEN OFFERED TO CONVERT PREVIOUS OWNER'S CARS. JEEP NEEDS TO BE HELD ACCOUNTABLE FOR THIS AS IT'S A DEFINITE SAFETY HAZARD WHEN DRIVING AT NIGHT.
Electrical system, Other or unspecified, Engine, Oct 29, 2020
WHEN STARTING MY CAR IT DID NOT WANT TO START AND THEN IT DID AND ALL THIS HAPPENED,CHECK ENGINE LIGHT CAME ON, SERVICE TRANSMISSION LIGHT 4WD TEMPORALLY UNAVAILABLE, SERVICE PARK BRAKE , AND IT WOULD NOT GO INTO GEAR. AT AUTO ZONE THE CODE STATED WATCHDOG PERFORMANCE
Power train, Electrical system, Engine, Oct 27, 2020
DRIVING DOWN THE ROAD NOT EVEN 2 MILES FROM HOME THE CAR JUST SHUTS OFF. ONLY WARNING WAS A THE AUTO START/STOP WARNING LIGHT ON THE INSTRUMENT PANEL. WAS ABLE TO COAST TO THE A ATOP SIGN WITH NO POWER STEERING OR POWER BRAKES. BEFORE COMING TO A COMPLETE STOP THE CAR STARTED UP AGAIN ONCE I SAT FOR A MIN OR TWO. I DIDN'T GET 1 MILE FROM THAT STOP SIGN WHEN THE CAR DIED AGAIN. SAME WARNING LIGHT. THIS IS COULD HAVE BEEN DEADLY HAD I MADE IT TO THE INTERSTATE AND IT STALLED THERE. THIS HAS HAPPENED MORE TIMES THAN I CAN COUNT. IT TYPICALLY HAPPENS ON THE FIRST START OF THE DAY. THE CAR WILL RUN AND THEN START RUNNING REALLY ROUGH FOR NO REASON AND USUALLY STALLS OUT.
Power train, Vehicle speed control, Engine, Oct 27, 2020
IF I'M COMING UP ON A RED LIGHT AND IT TURNS GREEN BEFORE I HAVE TO STOP WHEN I PRESS THE GAS PEDAL IT HESITATES TO GO THEN IT JUMPS FORWARD VERY HARD. ALSO IF I'M PULLING OUT SOMETIMES FROM A COMPLETE STOP IT WILL DO THE SAMETHING BY HESITATING THEN JUMPING FORWARD.
Other or unspecified, Service brakes, Oct 25, 2020
ABOUT A WEEK AGO FROM TODAY (10/25/2020) MY CAR STARTED HAVING ISSUES STARTING UP. EVERYTHING BLINKS ON MY DASH AND ACTS LIKE IT DOESN'T WANT TO START UP. IT SAYS TO SERVICE BRAKES AND SERVICE TRANSMISSION. I BOUGHT THIS CAR WITH ALMOST 90K MILES ALMOST 2 YEARS AGO AND IT HAS 122K MILES, FIRST TIME I'VE EVER HAD A PROBLEM. I SAW THAT THERE IS A RECALL FOR THE TRANSMISSION I AM JUST UNSURE WHAT TO DO ABOUT IT.
Power train, Electrical system, Oct 22, 2020
SERVICE SHIFTER LIGHT COMES ON AND IT EFFECTS THE SHIFTING OF THE VEHICLE. IF YOU TURN OFF THE VEHICLE THE LIGHT RESETS. UNABLE TO DIAGNOSE AT THIS TIME AT THE DEALERSHIP. HAPPENS WHEN THE VEHICLE IS IN MOTION. THE VEHICLE HAS A HESITATION/DELAY IN ACCELERATION.
Power train, Oct 22, 2020
NO ACCELERATION, RPM STUCK AT 5000 FOR AN EXTENDED TIME BEFORE DROPPING, CLUNK NOISE, HARD SHIFT ESPECIALLY INTO PARK. BETWEEN 60,000 AND 70,000 MILES HAD 3 MAJOR REPAIRS.
Steering, Other or unspecified, Oct 17, 2020, crash
SHIFTER WARNING LIGHT CAME ON WHILE DRIVING ON A TWO LANE HIGHWAY AND THEN THE STEERING LOCKED UP AND LOST CONTROL OF VEHICLE AND IT ROLLED.
Power train, Other or unspecified, Engine, Oct 17, 2020
WHILE DRIVING DOWN THE ROAD SEVERAL TIMES THE PAST MONTH MY VEHICLE HAS SHUT DOWN. ALL LIGHTS STAY ON IN CAR AND HEADLAMPS ETC. BUT THE ENGINE SHUTS DOWN YOU LOSE POWER STEERING AND WHEN YOU GO TO CRANK THE ENGINE OVER IT WILL DO NOTHING FOR MAYBE 5 TO 10 SECONDS BEFORE YOU HERE THE BELTS AND FANS START TO CRANK. HAD THE STARTER, ALTERNATOR AND BATTERY TESTED. REPLACED THE BATTERY AND IT STILL DOES IT JUST NOT AS OFTEN.
Power train, Oct 16, 2020
JEEP SHIFTER NOT WORKING RIGHT. WHEN DRIVING THE JEEP STOPS COMES UP ON SCREEN SHIFTER NOT WORKING THEN SAYS TO PUT IN PARK AND SHIFT TO DESIRED GEAR.BUT I HAVE TO SHUT OFF CAR AND RESTART BEFORE IT WILL WORK.
Electrical system, Oct 13, 2020
SERVICE SHIFTER LIGHT CAME ON AND GEAR SHIFT LIGHTS ARE ALL RED,P,R,N,D
Other or unspecified, Oct 13, 2020
2015 IS KNOWN FOR RUST IN THE AXISLE.I HAVE MY VEHICLE IN SHOP MECHANIC SAID THE DIFFERIANCIAL HAS A LEAK AND MAY BE RUSTED .IS THIS A RECALL PROBLEM THAT THE MANUFACTURE HAS ?.
Power train, Oct 9, 2020
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE TRANSMISSION WOULD ERRONEOUSLY SHIFTED TO NEUTRAL, CAUSING THE VEHICLE TO LOSE MOTIVE POWER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000.
Power train, Oct 8, 2020
WHILE THE CAR WAS MOVING THE SERVICE GEAR SHIFT WARMING CAME ON AND ALL THE GEAR LIGHTS WHERE ON.. TRANSMISSION ISSUE CONTINUE WHEN PUTTING THE CAR IN DRIVE IT JERKS VERY HARD OR WHEN YOU PRESS THE GAS THE CAR JERKS VIOLENTLY
Power train, Oct 6, 2020
WHILE DRIVING ALL LIGHTS ON THE SHIFTER CAME ON AND A MESSAGE ON THE DASH SAID SERVICE SHIFTER. THIS HAPPENED BEFORE AND THE SHIFTER WAS REPLACED AT 43472 MILES DECEMBER 23, 2019
Power train, Oct 6, 2020
2015 JEEP CHEROKEE LATITUDE. CONSUMER WRITES IN REGARDS TO PTU INLINE SPLINE SAFETY RECALL. *LD THE CONSUMER STATED THE VEHICLE WOULD CLUNK UPON ACCELERATION. THE DEALER COULD DUPLICATE THE FAILURE. THE VEHICLE THEN EXPERIENCED A LOSS OF POWER. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. *JS
Electrical system, Sep 28, 2020
SERVICE SHIFTER LIGHT CAME ON WHEN I TRIED TO START JEEP. LIGHT CAME ON ON THE SHIFTER. I TURNED OFF THE CAR AND THE LIGHT TURNED OFF. THIS HAPPENED AT 98000.00 MILES. I TRIED LOOKING IT UP ONLINE AND I SEE THAT THIS IS HAPPENING TO A LOT OF JEEPS SO I WANTED TO REPORT IT.
Engine, Sep 28, 2020
1200 MILES BURNING 1 QUART OF OIL
Power train, Electrical system, Other or unspecified, Sep 27, 2020
SERVICE SHIFTER WARNING SHOWS WHILE DRIVING, SOMETIMES WHILE STARTING VEHICLE WILL NOT ALLOW TO CHANGE GEARS WITHOUT TURNING OFF AND THEN BACK ON MULTIPLE TIMES.