2015 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,787 owner complaints filed for this model year. This is the 3rd highest complaint count among 12 Cherokee model years with reports.
Of the 2015 reports, 45 involved a crash and 28 involved a fire. 32 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Engine and engine cooling, exhaust systemOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Cherokee vehicles manufactured October 1, 2014, to June 18, 2015. The affected vehicles may have a misrouted air conditioning suction/discharge hose.
If the line is misrouted, it may contact the exhaust manifold, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealers will inspect the routing of the air conditioning hose. Any hose that is misrouted will be replaced and installed correctly. This work will be performed free of charge. The recall began on November 23, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R57.
Campaign 15V676000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Representative owner complaints
1,787 reports, newest first.
Electrical system, Electronic stability control (ESC), Aug 25, 2020
MY CAR STALLS AND SHUTS OFF WHILE DRIVING IT ALSO GIVES ME A MESSAGE TO SHIFT INTO PARK WHILE IN MOTION
Electronic stability control (ESC), Service brakes, Engine, Aug 24, 2020
JEEP DEALERS HAVE BEEN UNRESPONSIVE IN RESOLVING/FIXING RECALL W47 LEADING TO THE LACK OF FUNCTIONALITY OF MY JEEP CHEROKEE 2015, REQUIRING TOW FROM CHESTER, MD TO ALEXANDRIA, VA GIVEN THE VEHICLE COULD NO LONGER BE DRIVEN. DEALER NOW SUDDENLY HAS "RECALL FIX" (NOT AVAILABLE AFTER 9 PREVIOUS CALLS/MESSAGES BETWEEN 7/21/2020 - 8/22/2020 WHEN DEALER REPS NEVER RETURNED A MESSAGE/CALL). THEY CLAIM AS OF TODAY (AFTER JEEP WAS DROPPED AT DEALER BY TOW TRUCK), THE RECALL FIX HAS BEEN DONE - BUT SAY THE TRANSMISSION LIGHT IS STILL ON AND NEEDS TO BE REPAIRED/PAID FOR BY THE CUSTOMER. I BELIEVE THIS COULD BE FURTHER RESULT OF NOT FIXING A DANGEROUS RECALL SITUATION WHICH COULD HAVE DAMAGED THE CAR BEYOND THE RECALL RELATED TO FRONT WHEELS, TRANSMISSION, LOSS OF POWER, LOSS OF PARK FUNCTION. MY VEHICLE STOPPED RUNNING, ALL TRANSMISSION SERVICE/ABS AND PARKING BRAKE SERVICE LIGHTS WENT ON SIMULTANEOUSLY AND THE JEEP ROLLED BACKWARD UNTIL I TURNED IT OFF. THANKFULLY I HAD GOTTEN OFF OF BUSY HIGHWAY AND EXPERIENCED THIS AT AN EXIT AND THEN PARKING LOT WHERE I WAIVED OTHER DRIVERS AROUND ME, PARKED THE VEHICLE AND THEN IT WAS PLACED ON A FLAT BED TOW TRUCK. DEALERS ARE NOT TAKING THIS RECALL SERIOUSLY. MORE DETAILS ATTACHED. THE ISSUE HAS NOT YET BEEN RESOLVED BY OURISMAN ALEXANDRIA WHERE MY VEHICLE WAS TOWED AND IS STILL LOCATED.
Power train, Electrical system, Electronic stability control (ESC), Aug 18, 2020
MY 2015 JEEP CHEROKEE WILL GO INTO NEUTRAL WHILST DRIVING AND THEN TRACTION CONTROL LIGHT COMES ON, CHECK ENGINE LIGHT, SERVICE SHIFTER, THEN WILL NOT DRIVE SAYS TO SHIFT TO PARK THEN PUT INTO GEAR. I DO THE FOLLOWING AND STILL WON'T TRY. HAVE TRIED SHUTTING IT OFF TURNING IT BACK ON AND NOTHING WORKS.
Electrical system, Aug 15, 2020
CONTINUALLY RECEIVING A 'SERVICE SHIFTER' ERROR MESSAGE AND ALL GEAR LIGHTS ON THE SHIFTER LIGHT UP (PARK REVERSE NEUTRAL DRIVE). HAPPENS WHILE DRIVING AND REQUIRES THAT YOU STOP AND RESTART THE CAR IN ORDER FOR IT TO GO AWAY. JEEP DEALERSHIP HAS BEEN UNABLE TO FIX THIS AFTER THREE ATTEMPTS. AT FIRST WE WERE TOLD IT WAS A SOFTWARE ISSUE. THEN THEY REPLACED THE ENTIRE SHIFTER. TODAY THEY REPLACED THE THROTTLE BODY. CONTINUES TO BE AN ISSUE. HAVE READ ABOUT MANY OTHER CASES ONLINE FROM OTHER JEEP OWNERS.
Vehicle speed control, Service brakes, Aug 15, 2020
THE SERVICE SHIFTER ALERT COMES ON EVERY TIME I START THE CAR ALMOST. IT STARTED PERHAPS A MONTH AGO OR SO. IT WAS INTERMITTENT AT FIRST AND RESTARTING THE VEHICLE WOULD CLEAR IT OFTEN BUT HAS GOTTEN WORSE OVERTIME. IT NOW OCCURS EVERY TIME I START THE VEHICLE. I WORRY THAT IT MAY GO OUT AND THE POLAR IS VERY GENERIC. THAT'S CALLED A COUPLE OF MECHANICS INCLUDING DEALER AND THEY'RE EQUALLY GENERIC ABOUT WHAT IT MAY BE, AND JUST TO GET IT LOOKED AT WILL COST ME $120 AN HOUR. THE ONLY THING THAT WAS THERE WITHIN MY POWER TO TROUBLESHOOT WAS TO MAKE SURE FIRMWARE WAS UP-TO-DATE AND I HAVE DONE THAT BUT THE ALERT IS STILL THERE.
Other or unspecified, Aug 12, 2020
THE SERVICE SHIFTER LIGHTS COMES ON. I HAD THE SAME PROBLEM LAST YEAR IN MAY AND THEY STATED THEY FIXED THE PROBLEM. NOW I AM HAVING THE SAME SERVICE LIGHT TO COME ON. THE LIGHT COMES ON WHILE I AM DRIVING. BUT NOT EVERY TIME. I AM NOT SURE EXACTLY WHAT THEY FIXED BUT OBVIOUSLY THEY EITHER REALLY DIDN'T FIX THE PROBLEM OR PUT ON BAD PARTS
Electrical system, Electronic stability control (ESC), Engine, Aug 11, 2020
APPROX. 4:45PM WHEN THE TEMPERATURE WAS 117, I WAS PARKED, WITH THE ENGINE OFF, WAITING TO PICK UP MY DOG AT THE VET. I HAD JUST DRIVEN 15 MILES TO THIS LOCATION = 25 MINUTES. WAITED OVER 20 MINUTES FOR DOG TO BE BROUGHT TO CAR. WHEN READY TO LEAVE, CAR WOULD NOT START, ALL SERVICE/DASH LIGHTS COME ON. (HAD AIR, RADIO, LIGHTS} WAITED OVER 40 MINUTES AND FINALLY CAR STARTED. DROVE DIRECTLY HOME, AGAIN THE 15 MILES IN ABOUT 20 MINUTES, BACKED INTO DRIVEWAY, PUT CAR IN PARK (DID NOT TURN ENGINE OFF), TOOK DOG INSIDE. WHEN PUTTING CAR IN REVERSE TO PUT CAR IN GARAGE, CAR STALLED OUT. THIS WAS TWICE IN ONE DAY!! THIS HAS BEEN HAPPENING FOR THE LAST 2 YEARS ON VERY HOT DAYS. WHY NO RESEARCH/RECALL ON THIS STALLING OUT ISSUE??
Power train, Aug 6, 2020
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THE POWER TRANSFER UNIT (PTU) SERVICE LIGHT WAS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO OXENDALE CHRYSLER DODGE JEEP RAM (920 AZ-89A, COTTONWOOD, AZ 86326, (928) 634-3656) AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V343000 (POWER TRAIN) WHICH WAS A SOFTWARE UPDATE. THE CONTACT STATED THE SERVICE LIGHT REMAINED ILLUMINATED AND WAS TAKEN BACK TO THE SAME DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE PTU NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE REPLACEMENT OF THE PTU WAS NOT INCLUDED IN THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER OPENED CASES ON THE FAILURES. THE FAILURE MILEAGE WAS 95,442. *LN THE CONSUMER STATED THAT THE CLAIMS WERE DECLINED BY JEEP. *AS
Service brakes, Aug 5, 2020
THERE WAS A RECALL ON BRAKE BOOSTERS FOR THE YEARS BEFORE MY JEEP. MY BRAKE BOOSTER FAILED IN VEHICLE WHILE DRIVING ALMOST CAUSING A ACCIDENT.
Suspension, Aug 5, 2020
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE DROVE OVER A BUMP IN THE ROADWAY AND EXPERIENCED THE DEATH WOBBLE. THE CONTACT AND AN INDEPENDENT MECHANIC PERFORMED A TEST DRIVE HOWEVER, THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT STATED THAT TWO DAYS LATER WHILE DRIVING 55 MPH, THE VEHICLE DROVE OVER A BUMP AND EXPERIENCED THE DEATH WOBBLE AGAIN. THE CONTACT TOOK THE VEHICLE TO V&H AUTOMOTIVE (2414 N CENTRAL AVE, MARSHFIELD, WI 54449, (715) 387-2545) AND THE MECHANIC REPLACED THE STEERING DAMPER CONTROL. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH AND GOING AROUND A CURB OF, THE VEHICLE DROVE OVER A BUMP IN THE ROADWAY AND THE FAILURE RECURRED CAUSING THE TOOLBAR TO FRACTURE AND THE CABLE BARS AND TOOLBAR TO DETACH. THE CONTACT CONTACTED THE MANUFACTURER AND THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 200.*DT CONSUMER STATED DEALER FIXED THE STEERING DAMPER CONTROL AND THE MANUFACTURER REIMBURSED THE CONSUMER BUT INCIDENT HAPPENED AGAIN. THE LATEST INCIDENT THAT OCCURRED WAS JEEP BROKE THE TOW BAR AND SAFETY CABLES AND ENDED REAR ENDING A MOTOR HOME TWICE.*JB
Power train, Aug 3, 2020
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE POWER TRANSFER UNIT WARNING LIGHT ILLUMINATED. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED WHEN THE VEHICLE WAS SHIFTED INTO DRIVE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE AND DETERMINED THAT THE POWER TRANSFER NEEDED TO BE REPLACED. NO DEALER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 20V343000 (POWER TRAIN) AS A POSSIBLE SOLUTION HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 46,700. *LN*JB
Power train, Electrical system, Other or unspecified, Jul 28, 2020
UPON SLOWING DOWN AROUND 20 MPH THE VEHICLE STARTS TO ACCELERATE REQUIRING A HARDER PRESS ON THE BRAKE. IF I LET OFF THE GAS AROUND 40 MPH THE VEHICLE MAINTAINS SPEED BEFORE IT STARTS TO ACCELERATE. EVENTUALLY THE VEHICLE WILL JOLT AND THE SERVICE TRANSMISSION LIGHT COMES ON PUTTING IT IN A LIMP MODE WITH LITTLE FORWARD MOMENTUM WHEN PRESSING THE GAS. THE DEALER SAID ITS THE ABS CONTROL MODULE BUT THE FACTORY WOULDN'T REPLACE IT BECAUSE THE DEALER COULDN'T PROVE IT WAS BAD. AT THAT POINT THE 2015 KL TRAILHAWK HAD AROUND 33000 34000 MILES ON IT AND STILL UNDER WARRANTY.
Engine, Jul 28, 2020
VEHICLE DIES AT SPEED ON THE INTERSTATE. NO WARNING ONLY ONE ERROR WHEN IT HAPPENS PERTAINING TO THE START/STOP SYSTEM NEEDING SERVICE. HAS ALSO HAPPENED SITTING IN A PARKING LOT AT IDLE. OIL LEVEL IS GOOD. BATTERY IS NEW. DEALER REPLACED THE PCU BUT PROBLEM HAPPENED AGAIN THE SAME DAY WE LEFT THE DEALER. SO FAR THEY HAVE HAD IT ANOTHER WEEK AND CANNOT DUPLICATE THE PROBLEM. NO OBDII ERROR CODES.
Steering, Power train, Engine, Jul 21, 2020
WHILE DRIVING 30-55MPH ON MULTIPLE OCCASIONS THE CAR LOST ALL POWERSTEERING AND THE ENGINE SHUT OFF FOR NO APPARENT REASON! TERRIFYING EXPERIENCE , WOULDN'T RESTART FOR ABOUT 15 MINUTES ON THE SIDE OF THE HIGHWAY WITH NO CHECK ENGINE LIGHT SET BEFORE OR AFTER NO OTHER DRIVEABILITY PROBLEMS PRESENT DURING THIS TIME
Power train, Jul 21, 2020
CAR SHIFTS ITSELF INTO NEUTRAL INTERMITTENTLY WHILE DRIVING IN TRAFFIC ON MULTIPLE OCCASIONS DRIVING AT VARIOUS SPEEDS, UNABLE TO DRIVE OVER 20MPH AFTER FINALLY GETTING IT IN GEAR
Other or unspecified, Jul 21, 2020
STEREO SYSTEM: SYSTEM REMAIN ON AND CAN NOT TURN IT OFF, WHETHER VEHICLE IS RUNNING OR STOPPED. I HAVE REMOVED KEYS FROM IGNITION, GOTTEN OUT OF CAR, SHUT DOORS AND SYSTEM REMAINS ON AND IT HAS STAYED ON ANYWHERE FROM 5 TO 10 MINUTES. I HAVE HAD THIS PROBLEM SINCE PURCHASE OF VEHICLE.
Power train, Electrical system, Electronic stability control (ESC), Jul 16, 2020
AUTO SHUT DOWN WHILE IN LEFT TURN LANE, WAITING FOR LIGHT TO TURN GREEN. AUTO SEEMS TO STALL OUT AFTER IDLING (IE: AFTER LEAVING DRIVE THRU, TRAFFIC LIGHT). WILL NOT RESTART, ALL DASH INDICATORS COME ON. AIR, RADIO, WINDOWS STILL FUNCTIONING. HAD HELP PUSHING CAR OUT OF TRAFFIC. 55 MINUTES LATER IN 117 DEGREES AUTO STARTED. NEXT MORNING AUTO WOULD NOT START, ALL DASH INDICATORS COME ON AGAIN. HAD USE THE KEY FOB TRICK TO START. THIS HAS HAPPENED IN 2019 AS WELL FIRST TIME, MAY 1, 2019, TOWED TO DEALERSHIP, LEFT THERE FOR 2 DAYS, NOTHING FOUND.
Power train, Jul 14, 2020
SERVICE TRANSMISSION WARNING FLASHES AND THE CAR FAILS TO ACCELERATE FOR A BIT. ONCE I STOP, I'M ABLE TO ACCELERATE AGAIN.
Power train, Jul 12, 2020
TRANSMISSION JERKY
Electrical system, Engine, Jul 11, 2020
SERVICE SHIFTER CONTINUES TO COME ON
Power train, Jul 4, 2020
THIS ZF9 TRANSMISSION IS A HUGE PIECE OF JUNK AND DOESN'T JUST IMPACT THE JEEP CHEROKEE KL. I'VE OWNED MY 2015 CHEROKEE SINCE NEW AND IT HAS NEVER SHIFTED PROPERLY. DEALERSHIP REPLACED AT LESS THAN 1,000 MILES AND WON'T DO ANYTHING ELSE EXCEPT A "QUICK LEARN" PROCEDURE WHICH IS BOGUS AND WASTES MY TIME. IT CLUNKS/SLAMS GEARS BETWEEN DOG CLUTCHES, I HAVE TO FLOOR IT TO GET IT TO DOWNSHIFT (AND IT'LL GO FROM SAY, 5TH GEAR TO 2ND GEAR, CAUSING PEEL OUTS), THE SHIFT QUALITY IS AWFUL ESPECIALLY IN LOWER GEARS; IT HESITATES BETWEEN R AND D (SOMETIMES 2-3 SECONDS), AND DOESN'T GET ANY BETTER AFTER SEVERAL DEALERSHIP VISITS. SOMETIMES IT'S AS IF THE CAR IS CONFUSED AND LETS ME REV CLOSE TO 4K RPM BEFORE IT FIGURES ITSELF OUT. I MISSED OUT ON THE CLASS ACTION LAWSUIT - PLEASE NHTSA DO SOMETHING. THESE CHEROKEES CONTINUE TO HAVE FAULTY TRANSMISSIONS AND I'M TIRED OF FCA BLAMING ZF AND ZF BLAMING DRIVERS AND MANUFACTURERS. THIS HAS BEEN AN ABSOLUTE UNMITIGATED DISASTER AND I'LL NEVER OWN ANOTHER VEHICLE WITH A ZF TRANSMISSION. JEEP DEALERSHIPS HAVE NO IDEA WHAT THEY'RE DOING. HOW HAS ZF REMAINED UNSCATHED? THIS IS A HUGE SAFETY LIABILITY - IF MY VEHICLE CAN'T UTILIZE THE TRANSMISSION IT WAS GIVEN CORRECTLY THEN IT'S AN UNSAFE VEHICLE. THE BIGGEST SAFETY ISSUES: 1. I CANNOT MERGE NORMALLY ONTO THE HIGHWAY - I HAVE TO FLOOR IT TO DOWNSHIFT AND IN MANY TIMES IT'S TOO MUCH POWER AND CAUSES TORQUE STEER. 2. IT DOES NOT DOWNSHIFT CORRECTLY WHEN SLOWING DOWN, WHICH CAUSES THE CAR TO ALMOST STALL MID-TURN UNTIL AGAIN, I FLOOR IT, AND IT PEELS OUT AROUND THE CORNER. ABSURD.
Steering, Power train, Engine, Jul 1, 2020
I WAS AT A RED LIGHT TRYING TO MAKE A RIGHT TURN. SUDDENLY, THE CAR STALLED. MY STEERING WHEEL WAS ALSO FROZEN THAT COULD NOT BE TURNED ANYMORE. THE DASHBOARD DISPLAYED "SHIFT THE GEAR TO P". MY STEERING WHEEL WAS ALSO FROZEN THAT COULD NOT BE TURNED ANYMORE. AFTER I DID THAT, I WAS ABLE TO RESTART THE CAR. THIS HAPPENED ON A CITY STREET BUT STILL VERY SCARY DUE TO STALLING. I CHECKED ONLINE AND IT SEEMS THERE WAS A RECALL ABOUT STALLING BEFORE, BUT I WAS NOT CONTACTED BY JEEP; AND I DID NOT SEND MY CAR ANYWHERE FOR THIS MATTER.
Air bags, Seat belts, Other or unspecified, Jul 1, 2020, crash
VEHICLE WAS IN MOTION WHEN IT LEFT THE ROAD. I SWERVED TO MISS A DOG. I HAD MY SEATBELT ON DURING THIS ACCIDENT HOWEVER MY HEAD (TOP, RIGHT FRONT OF MY HEAD) HIT THE WINDSHIELD GLASS AND THE GLASS BROKE/SHATTERED. MY HAIR WAS CAUGHT IN THE BROKEN CRACKS OF THE GLASS ON THE WINDSHIELD AND MY HAIR WAS PULLED OUT OF MY HEAD, I GUESS WHEN THE SEATBELT PULLED ME BACK INTO POSITION IT MANAGED TO KEEP MY HAIR LODGED. I GOT SMALL PIECES OF GLASS OUT OF MY SCALP FOR A WEEK. I HAD OTHER INJURIES AS WELL. EVERY SINGLE AIRBAG OF THIS CAR WAS DEPLOYED AND MY VEHICLE A TOTAL LOSS. I WAS ONLY GOING AROUND 45 MPH. I AM THANKFUL TO BE HERE SHARING THIS PASSAGE. I JUST HAVE TRIED TO FIGURE OUT HOW I MANAGED TO HIT THE WINDSHIELD WHILE MY SEATBELT WAS ON MY BODY AND THE AIRBAGS DEPLOYED.*DT*JB
Other or unspecified, Jun 30, 2020
'SERVICE SHIFTER' NOTIFICATION IS DISPLAYED. CAME ON A FEW TIMES WHILE DRIVING. TURNED CAR OFF AND IT GOES AWAY.
Power train, Jun 27, 2020
I RECEIVED THE RECALL ON THE 2015 JEEP TRAILHAWK. THIS IS REGARDING THE PTU AND ROLL AWAY PROBLEM. CHRYSLER ADMITS THAT IT HAS NO REMEDY FOR THIS PROBLEM. A COMPUTER PATCH IS IT. THAT IS NOT ACCEPTABLE WHEN YOU DON'T KNOW THAT IT WILL WORK. THIS MANUFACTURER SHOULD BE MADE TO BUY BACK THESE VEHICLES. FIRST IT WAS THE DEFECTIVE TRANSMISSION THAT IS NOW REPLACED IN MY CAR. THE SAME DEFECTIVE TRANSMISSION THAT WAS IN THERE BEFORE. DOESN'T YOUR ORGANIZATION HAVE ANY POWER TO FORCE THESE MANUFACTURERS TO BUY BACK THESE CARS AS THESE VEHICLES ARE DEFECTIVE AND UNSAFE TO DRIVE. THE OTHER DAY I STARTED THE CAR IN PARK AND IT SAID THAT I WAS IN 4 WHEEL DRIVE.CONSUMERS PAY A LOT OF MONEY FOR A CAR AND THE MANUFACTURERS PUT OUT JUNK. SOMEONE NEEDS TO STAND UP FOR THE CONSUMER. *TR