2015 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,787 owner complaints filed for this model year. This is the 3rd highest complaint count among 12 Cherokee model years with reports.
Of the 2015 reports, 45 involved a crash and 28 involved a fire. 32 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Engine and engine cooling, exhaust systemOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Cherokee vehicles manufactured October 1, 2014, to June 18, 2015. The affected vehicles may have a misrouted air conditioning suction/discharge hose.
If the line is misrouted, it may contact the exhaust manifold, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealers will inspect the routing of the air conditioning hose. Any hose that is misrouted will be replaced and installed correctly. This work will be performed free of charge. The recall began on November 23, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R57.
Campaign 15V676000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Representative owner complaints
1,787 reports, newest first.
Power train, Electrical system, Engine, Jun 25, 2020
WHILE DRIVING VEHICLE ON HIGHWAY AT 55 MPH DASH LIGHTS START BLINKING ON THEN OFF SEVERAL TIMES. AS I LIFTED MY FOOT OFF THE ACCELERATOR THE VEHICLE COMPLETELY SHUT OFF RIGHT IN THE MIDDLE OF THE HIGHWAY! I SHIFTED INTO NEUTRAL AND RESTARTED ENGINE. THEN AS I STOPPED AT A RED LIGHT THE ENGINE SHUT OFF AGAIN WHILE AUTO START /STOP WAS DISENGAGED AS I RESTARTED THE AUTO START STOP LIGHT CAME ON AND VEHICLE STARTED. I CONTINUED TO DRIVE THE VEHICLE. AS I DROVE THE DASH LIGHTS CONTINUED TO FLASH ON AND OFF, NOW THE ENGINE LIGHT CAME ON AND WILL NOT GO OUT? THE VEHICLE IS A SAFETY HAZARD TO BOTH MY FAMILY AND OTHER MOTORISTS, AS TO THE FACT THAT THE ENGINE SHUTS DOWN AT WILL WITH OUT NOTICE OR WARNING OF ANY TYPE. THANK YOU PLEASE HELP ME I DO NOT WANT TO DIE FROM A CRASH BECAUSE OF THIS PROBLEM! *TR
Power train, Electrical system, Jun 24, 2020
WHEN DRIVING, THE SERVICE SHIFTER LIGHT WILL COME ON AND THEN ALL OF THE LIGHTS ON THE GEAR SHIFTER (P,R,N,D,1,2) COME ON. YOU HAVE TO PUT THE CAR IN PARK AND SHUT IT OFF TO CLEAR THE ISSUE. YOU ALSO HAVE TO DEAL WITH THE CONCERN THAT THE SHIFTER WON'T WORK WHEN YOU TRY TO SWITCH MODES. *TR
Power train, Electronic stability control (ESC), Engine, Jun 24, 2020
AN ERROR THAT CONTINUES TO COME AND GO IS TO 'SERVICE SHIFTER.' IT IS APPARENT THERE ARE MOMENTS THAT THE SHIFTER SPUTTERS, THE CAR WILL NOT SHIFT GEARS (AUTOMATIC) AND REFUSE TO ACCELERATE. THE CHECK ENGINE LIGHT ALSO COMES ON FOR THIS. DEAL SHIPS DO NOT SEEM TO ACT AWARE OF THIS ISSUE, BUT IT SEEMS EXTREMELY PREVALENT ONLINE. IT APPEARS TO BE BASED ON A FAULTY SHIFT IN THE VEHICLE OR BAD WIRING. HOWEVER, THE DEAL SHIPS ACT LIKE NOTHING IS WRONG BUT WILL CHANGE IT FOR YOU FOR AROUND $7,000. THE CAR SPUTTERING AND REFUSING TO SHIFT WHILE TRYING TO ACCELERATE IS EXTREMELY DANGEROUS FROM FAULTY COMPONENTS AND NEEDS TO BE INVESTIGATED. IT'S CLEAR A RECALL IS NEEDED FOR THIS. *TR
Power train, Jun 22, 2020
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE HESITATED WITH THE SERVICE TRANSMISSION MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. THE FAILURE RECURRED WHILE DRIVING UP AN INCLINE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. GULFGATE CHRYSLER LOCATED AT 7250 GULF FWY, HOUSTON, TX (281) 477-6767, WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 20V343000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 79,000.
Power train, Jun 21, 2020
MY CHILD PURCHASED VEHICLE (USED) FROM DEALER (MI.- APPROX.43,820).DISCOVERED POWERTRAIN ISSUES W/ VEHICLE THAT I BELIEVE ARE RELATED TO PREVIOUS RECALL (RE:CHRYSLER RECALL # S55). WHILE DRIVING VEHICLE IT WILL GO INTO NEUTRAL AND ENGINE REVS UP, RESULTING IN LOSS OF FORWARD MOTION. THIS HAPPENS INTERMITTENTLY.THE CHECK ENGINE LIGHT AND SERVICE TRANS. MAY COME ON, BUT WILL GO OUT. VEHICLE WAS TAKEN BACK TO DEALER REGARDING THE PROBLEM. SERVICEMAN RECCOMENDED REPLACING TRANSMISSION AT A COST OF OVER $5000.00. PRIOR RECALL SERVICE ON VEHICLE (11/2016) SHOWS THE PROBLEM AS THE TRANSAXLE RANGE SENSOR WIRE HARNESS, BUT THE PCM AND THE TCM WAS RE-PROGRAMMED. THIS WAS DONE TWICE ACCORDING TO THE VEHICLE RECORDS. WE SPOKE WITH THE DEALER AND MFG.ABOUT REPLACING THE WIRING HARNESS, SINCE THE RECALL INDICATED THAT COULD POSSIBLY BE THE PROBLEM DUE TO BAD CRIMPING. TOOK THE VEHICLE BACK TO THE DEALER TO DIAGNOSE THE PROBLEM. THEY INDICATED THAT THEY CHECKED THE WIRING HARNESS AND FOUND NO PROBLEM. IT APPEARS THE DEALER AND MFG.NOT WILLING TO TAKE OWNERSHIP OF PROBLEM, LEAVING THE CONSUMER (MY DAUGHTER) WITH A CONTINUING INTERMITTENT ISSUE AND THE COST OF RESOLVING IT...(VERY DISAPPOINTED!) ALSO, THE VEHICLE STILL HAS THE TROUBLE CODE THAT THEY CAN'T CLEAR (CODE= P1DB7) NOTE THAT THE VEHICLE HAD LESS THAN 100,000 MI WHEN THIS ISSUE WAS BOUGHT TO THEIR ATTENTION, BUT MFG. WON'T HONOR POWERTRAIN WARRANTY BECAUSE SHE IS NOT THE ORIGINAL OWNER. DEALER WILLING TO REPLACE TRANS. AT COST OF OVER $5000.00...
Engine, Jun 21, 2020
TRANSMISSION SHIFTS ERRATICALLY AT TIMES, AND DOES NOT SHIFT AT TIMES WHEN IT SHOULD. TRANSMISSION CREATES A JERKING SENSATION IN CAR.
Power train, Jun 19, 2020
OIL FILTER ADAPTER HOUSING IS LEAKING. IT WAS FOUND BY TECHNICIANS DURING AN OIL CHANGE. *TR
Wheels, Other or unspecified, Electronic stability control (ESC), Jun 18, 2020
I HAVE WARNING LIGHTS KEEP FLASHING OUT OF CONTROL 3 LIGHTS KEEP STAYING ON THAT IS TIRE PRESSURE SYSTEM AND CHECK ENGINE AND START STOP SYSTEM , PUT A CODE READER ON VEHICLE AND IT SAYS TRANSMISSION MODULE MY CAR WILL REV UP WHILE I N GEAR HESITATE AND THEN JERK REAL FAST AND START GOING SUPER FAST WITHOUT MY FOOT ON GAS. WHEN I SHIFT THE GEARS INTO REVERSE FROM PARK OR PUT IN PARK IT MAKES A LOUD CLUNK NOISE AND SHIFTS HARD. ALSO THE TAILGATE WHEN OPENING WILL OPEN UP AND IMMEDIATELY SHUT ON ME AND HAS HIT MY HEAD A FEW TIMES AND TRIED SHUTTING WITH ME IN THE WAY. I'VE REPORTED PROBLEMS TO THE DEALERSHIP SEVERAL TIMES THEY SEND ME TO A DEALERSHIP FOR JEEP AND THEY TELL ME BATTERY NEEDS RESET AND SENT ME ON MY WAY AND I ASKED TO HAVE TRANSMISSION LOOKED AT AND THEY HAVE NO TRANSMISSION TECH. WHILE IN MOTION ILL TAKE MY FOOT OFF GAS TO SLOW DOWN WHEN COMING TO A CORNER OR STOP AND IT WILL SPEED UP ON ITS OWN CAUSING ME TO SLAM BREAKS QUICKLY. I FEEL UNSAFE IN THIS VEHICLE. IM NOT THE FIRST OWNER I WAS FINANCED THROUGH BUD CLARY AND THEY CAN NEVER HELP ME ALWAYS SEND ME TO NCCHORDS DODGE CHRYSLER JEEP DEALERSHIP IF THERE IS ANY AVAILABILITY APPOINTMENTS. THE ISSUES I HAVE WITH VEHICLE ARE CONTINUOUS . REALLY STARED BAD WITH LIGHTS A FEW WEEKS AGO. HAD CAR SERVICED FOR REG SERVICE DATE ON 11TH AND THEY COULDN'T HELP WITH MY ISSUES RECOMMENDS ME MAKE APPOINTMENT WITH OTHER DEALERSHIP. ILL PUT THE ISSUES WITH CAR WHEN ITS BEEN A EVERYDAY OCCURRENCE TO THUS LAST MAY ON 1ST. I BOUGHT CAR ALMOST 1 YR AGO AND HAVE HAD PROBLEMS SINCE DAY 1 JUNE 27TH 2019. *TR
Engine, Jun 18, 2020
MY CAR HAS CUT OFF TWICE. TOOK CAR TO FIRESTONE THEY COULDN'T FIGURE OUT WHAT WAS WRONG. HAD AN OIL CHANGE SINCE I WAS THERE. CALLED A CHRYSLER DEALER WHILE WAITING JUST TO FIND OUT OTHER PEOPLE WITH MY CAR HAVE HAD THE SAME ISSUE WITH AN OIL CONSUMPTION ISSUE. CAR CUTTING OFF. THEN ABLE TO RESTART. ALERT DING GOING OFF BUT NOTHING WOULD LIGHT UP. *TR
Wheels, Jun 15, 2020
TWICE IN 2 YEARS MY LUG NUTS HAVE COME LOOSE. TODAY 4 OUT OF 5 WERE MISSING. THIS COULD KILL PEOPLE. I'M LOOKING FOR A RECALL NOTICE FOR THIS PROBLEM. *TR
Power train, Jun 6, 2020
OUR 9 SPEED TRANSMISSION CAUSES THE CAR TO JOLT AND JERK EVERY TIME WE DRIVE IT WHEN SWITCHING GEARS OR WHEN AT A STOP AND THEN DRIVING. ALSO, DOES THE SAME WITH THE STAR/STOP FEATURE. THIS CAN CAUSE A MAJOR ACCIDENT IF NOT FIXED! JEEP DEALERSHIP SAYS THEY GET MULTIPLE COMPLAINTS ABOUT THIS ISSUE WEEKLY SINCE THE 9 SPEED TRANSMISSION HAS MANY ISSUES WITH IT AND WAS USED ON 2014-2016 JEEP CHEROKEES. WE HAVE TAKEN THE CAR TO THE DEALERSHIP OVER 10 TIMES THROUGHOUT THE PAST COUPLE YEARS TO GET THE TRANSMISSION FIXED BUT THE ONLY WAY TO SOLVE THIS ISSUE IS TO REPLACE IT WITH AN 8 SPEED TRANSMISSION. *TR
Power train, Jun 4, 2020
TRANSMISSION HAS ISSUES. HARD SHIFTS, SLOW SHIFTS, JERKS, AND HESITATES. FEELS LIKE IT IS LOW ON FLUID, ALSO FEELS LIKE SOMEONE REAR ENDED US AT TIMES. HAVE ACTUALLY SLAMMED ON THE BRAKES THINKING WE WERE IN A WRECK. HAS HAPPENED MANY MANY TIMES. VEHICLE HAS BEEN IN SHOP NUMEROUS TIMES WITH NO FIX. *TR
Vehicle speed control, Other or unspecified, Electronic stability control (ESC), May 29, 2020
I PURCHASED MAY JEEP CHEROKEE IN DECEMBER 2017. ON THE FIRST HOT DAY OF MAY 2020, I WENT INTO MY CAR, AND NOTICED THE DASHBOARD AREA ALONG WITH THE VENTS, HAD BEGAN TO MELT! IT WAS HOT OUTSIDE, BUT THIS IS NOT THE FIRST TIME THAT MY CAR HAS BEEN SITTING IN THE SUN. WHEN I TOUCHED THE VENT, MY FINGERS WERE COVERED IN THIS BLACK, GOOEY SUBSTANCE. NOT ONLY IS THE INTERIOR OF MY CAR DESTROYED, BUT MY CONCERN IS WHETHER THIS SUBSTANCE IS HAZARDOUS. ARE THERE CHEMICALS IN THE PAINT OR ANY TOXIC ELEMENTS? I HAVE SHOWED THE PHOTOS OF THE PROBLEM TO MANY PEOPLE. AND EVERYONE HAS THE SAME ANSWER, WHICH IS, "I HAVE NEVER SEEN ANYTHING LIKE THIS BEFORE." I CONTACTED THE DEALERSHIP, WHERE I PURCHASED MY JEEP. MY AGENT IS CURRENTLY LOOKING INTO THIS. THE SECOND PROBLEM INVOLVES THE SHIFTER. ALL OF THE LIGHTS ARE LIT UP. I HAVE ALREADY HAD AN INCIDENT WHERE I THOUGHT I WAS IN "PARK" BUT IT TURNED OUT I WAS IN REVERSE. I FOUND MULTIPLE COMPLAINTS AND CONCERNS ABOUT THIS PROBLEM IN MY RESEARCH.*DT*JB*DT*JB*DT*JB*DT*JB
Electronic stability control (ESC), May 22, 2020
SERVICE SHIFTER SHOWS ON DISPLAY, ALL THE LIGHTS ON SHIFTER LIGHT UP. I LOOKED ON INTERNET AND MANY REPORTING THE SAME ISSUE ON MANY YEARS. ONCE VEHICLE IS TURNED OFF AND TURNED BACK ON THE WARNING GOES OUT, BUT COMES BACK ON IN A WEEK OR A MONTH. I HAVE MADE AN APPOINTMENT WITH DEALERSHIP TO GET IT SERVICED. APPEARS THIS IS A COMMON PROBLEM WITH THE MAKE AND MODEL. *TR
Fuel/propulsion system, May 20, 2020
VEHICLE WAS STOPPED WITH ENGINE RUNNING AND MOTOR DIED WOULD NOT RESTART. MOTOR WOULD CRANK BUT WOULD NOT RESTART. SINCE VEHICLE WAS IN A HIGH TRAFFIC AREA, PUT IN NEUTRAL AND FOLKS HELPED PUSH IT TO A SAFE AREA. CALLED TOW TRUCK. TOW TRUCK DRIVER SAID IT ACTED LIKE A FUEL PUMP PROBLEM, SO HE CHECKED THE FUSE FOR FUEL PUMP,IT WAS BLOWN, SO HE REPLACED. VEHICLE STARTED AND RAN FOR A MINUTE OR SO THEN MOTOR DIED. HE CHECKED FUSE AND IT HAD BLOWN AGAIN, SAID FUEL PUMP WAS BAD. TOWED TO LOCAL SHOP. AFTER INSPECTION BY SHOP, WAS TOLD THAT THEY "FOUND FUEL PUMP SHORTING OUT INTERNALLY CAUSING FUSE TO BLOW, NECESSARY TO REPLACE FUEL PUMP AND FUSE." FIXED AND TEST DROVE CORRECTED PROBLEM. PER SERVICE INVOICE A MODULE KIT, FUEL PUMP/LEVEL UNIT PART NUMBER 68231311AB WAS REPLACED. SINCE VEHICLE ONLY HAS 45990 MILES ON IT, SERVICE MANAGER SAID TO FILE WITH NHTSA SINCE THE JEEP CORP. HAS HAD MANY FUEL PUMP PROBLEMS IN THE PAST. HE HAS BEEN SEEING A RASH OF THIS SAME ISSUE LATELY. SAID COULD BE A RECALL FOR A SAFETY PROBLEM WHEN A VEHICLE JUST DIES WITH NO WARNING. *TR
Power train, May 15, 2020
AT STARTUP OF VEHICLE IN PARK AND KEYING ON, POWERTRAIN PROBLEMS WITH TRANSMISSION. VEHICLE HAS CHECK ENGINE LIGHT, 4WD TEMPORARILY UNAVAILABLE, SERVICE PARK BRAKE, SERVICE TRANSMISSION, FLASHING TRACTION CONTROL ALL HAPPENING AT THE SAME TIME. WHILE IN MOTION, TRANSMISSION WILL SHIFT BUT IS VERY ROUGH AND STARTS IN 4TH GEAR. ALSO THE 'D' IS FLASHING AND ODOMETER FLASHES WHILE IN MOTION. *TR
Electrical system, Engine, May 11, 2020
CAR IS EQUIPPED WITH A STOP START FEATURE TO CONSERVE FUEL USAGE WHEN THE BRAKES ARE APPLIED AND HELD AT A STOPLIGHT THE ENGINE STOPS RUNNING AS IT SHOULD. THE PROBLEM IS THE STOP START FEATURE NO LONGER FUNCTIONS AS DESIGNED. THIS FEATURE HAS FAILED IN THE PAST AND REPAIRED MARCH 2018. FUNCTIONED NORMALLY UNTIL OCTOBER 2019 AND REMAINS IN A NOT WORKING CONDITION AS OF MAY 2020. *TR
Power train, May 10, 2020
THE VEHICLE SOMETIMES HESITATES TO ACCELERATE WHEN STEPPING ON THE GAS AFTER COMING TO A ROLLING STOP OR A COMPLETE STOP. THIS HAPPENS WITH THE AUTO START/STOP OFF. I JUST PURCHASED THE VEHICLE AND THIS HAPPENS ALMOST EVERY OTHER TIME I DRIVE. *TR
Other or unspecified, Apr 30, 2020
THE SERVICE SHIFTER LIGHT COMES ON MORE AND MORE FREQUENTLY. IT ONLY COMES ON WHILE I AM DRIVING. IF I SHUT THE JEEP OFF AND TURN IT BACK ON IT TEMPORARILY DISAPPEARS. IT DOESN'T MATTER IF I'M GOING 10 MILES OR 70 MILES, IT RANDOMLY COMES ON. I HAVE TAKEN IT TO A JEEP DEALERSHIP AND THEY CAN NOT DO ANYTHING FOR ME UNLESS I DRIVE IT THERE WITH THE LIGHT STILL ON. I KNOW NUMEROUS PEOPLE HAVE REPORTED THIS PROBLEM. WHY IS THERE NOT A RECALL? DOES IT HAVE SOMETHING TO DO WITH THE CRUISE CONTROL RECALL OR THE WIRING HARNESS THAT WEARS OUT FOR THE GEAR SHIFTER????
Power train, Engine, Apr 30, 2020
VEHICLE JUMPS BACK WHEN EXITING OFF INTERSTATE AT HIGH SPEED TO LOWER SPEED. ONCE YIELDED OR STOPPED AND HIT GAS PEDAL TO MOVE, VEHICLE JUMPS, POPS, DOESN'T ENGAGE TO MOVE FORWARD ON ACCELERATION. WHEN STOPPING AT A SIGN, HAVE TO BE COMPLETELY STOPPED SO VEHICLE KICKS BACK THEN WHEN ACCELERATING, THERE IS A HESITATION. VEHICLE KINDA LEAPS FORWARD AT FASTER SPEED THEN WHAT PRESSURE IS ON THE GAS PEDAL. THIS HAS HAPPENED NUMEROUS TIMES.
Other or unspecified, Apr 12, 2020
SHIFT GEAR PROBLEM WHILE DRIVING
Engine, Apr 10, 2020
THE "SERVICE SHIFTER" NOTIFICATION ON THE DASH FIRST CAME ON IN DECEMBER 2018 - I TOOK IT TO LARRY MILLER DODGE, THEY SUPPOSEDLY FIXED IT. NOW, I'M GETTING THAT SAME MESSAGE AGAIN. I TOOK IT BACK TO LARRY MILLER DODGE, AND WAS TOLD FOR THEM TO BE ABLE TO PROPERLY DIAGNOSE AND FIX, IT HAS TO BE ON BEFORE THEY CAN DO ANYTHING. I DON'T RECALL THEM TELLING ME THAT THE LAST TIME I HAD IT IN FOR THIS SAME PROBLEM. IN READING ONLINE, THERE ARE MANY PEOPLE THAT HAVE HAD THIS SAME ISSUE. THERE ARE LITERALLY THOUSANDS OF COMPLAINTS ON CARGURUS WEBSITE ABOUT THIS VERY ISSUE. THE "SERVICE SHIFTER" COMES ON THE DASH, AND ALL THE RED LIGHTS LIGHT UP BY THE SHIFTER. SO FAR, I HAVE NOT HAD ANY ISSUES OCCUR WITH NOT BEING ABLE TO DRIVE OR START THE CAR. BUT IT'S STARTING TO APPEAR MORE FREQUENTLY. I WOULD SAY IT'S COME ON APPROX. 6-7 TIMES IN THE LAST 2 MONTHS. IT HAS COME ON BOTH IN MOTION AND JUST GETTING IN THE VEHICLE TO LEAVE IN THE MORNING. IT HAD HAPPENED BOTH IN THE CITY, AND ON THE HIGHWAY. *TR
Electrical system, Apr 6, 2020
THE VEHICLE WAS STATIONARY, THE BATTERY DIED WE CHANGED IT TO A NEW ONE AND IT GAVE AN ERROR. THE GEARBOX GETS STUCK ONCE IN N, WHEN ITS IN N IT WONT CHANGE TO D OR R.
Fuel system, Gasoline, Electrical system, Apr 6, 2020
REFERENCE THE COMPLAINT LISTED BELOW ( NHTSA ID 11270672 ) ON OCTOBER 24, 2019. I HAVE HAD THE EXACT SAME ISSUE/PROBLEM CONCERNING THE GAS/FUEL CAP SENSOR SINCE NOVEMBER 2016. MADE MULTIPLE ATTEMPTS OF HAVING IT FIXED AT LOCAL CHRYSLER JEEP DEALERSHIP WITH ZERO SUCCESS. THE ONLY DIFFERENCE FROM THE REFERENCED COMPLAINT BELOW IS THAT I HAVE NOT HAD A VAPOR TEST NOR HAVE I REPLACED MY GAS CAP BECAUSE I WAS TOLD BY THE SERVICE DEPARTMENT; VERBATIM : 'THIS IS A KNOWN ISSUE THAT CAN NOT BE FIXED.' IN ADDITION; THE FUEL/GAS CAP ISSUE IS ONLY ONE OF SEVERAL ISSUES THAT I'VE ENCOUNTERED ALL WITH THE SAME RESPONSE FROM THE DEALERSHIP ' 'IT'S A KNOWN PROBLEM BUT WE CAN'T FIX IT'. I WILL NEVER PURCHASE A CHRYSLER BRANDED VEHICLE AGAIN. LESSON LEARNED AS THIS CHEROKEE IS 'AN EVEN SWAP' FOR MY ORIGINAL CHEROKEE THAT WAS BOTH NEWLY PURCHASED & DEAD (TRANSMISSION FAILURE) ALL WITHIN THE MONTH OF DECEMBER 2014. SO FOR THE OWNER IN CARY, NC WHO POSTED (SEE BELOW) ' YOU ARE NOT ALONE! ''-ORIGINAL COMPLAINT'- OCTOBER 24, 2019 NHTSA ID NUMBER: 11270672 COMPONENTS: ENGINE, UNKNOWN OR OTHER NHTSA ID NUMBER: 11270672 INCIDENT DATE JULY 17, 2017 CONSUMER LOCATION CARY, NC VEHICLE IDENTIFICATION NUMBER [XXX] SUMMARY OF COMPLAINT CRASHNO FIRENO INJURIES0 DEATHS0 MY GAS CAP LIGHT HAS BEEN ON FOR 2 YEARS. I APPARENTLY AM THE ONLY ONE WITH THIS ISSUE AND HAVE BEEN TOLD THERE IS NOTHING THAT CAN BE DONE AS THEY NEED A FLASH TO RESET THE MOTHERBOARD. IN THE MEANTIME TO RULE THINGS OUT I HAD TO HAVE THE VAPOR TEST DONE AND REPLACE THE GAS CAP WHICH OF COURSE SOLVEE NOTHING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Mar 22, 2020
HAS CHECK ENGINE LIGHT ON AND SAYS SERVICE PARK BRAKE. THE TRACTION AND PARKING BRAKE LIGHT IS ON. IT WILL NOT SHIFT INTO GEAR. JERKS REALLY BAD AND MAKES A LOUD NOISE WHEN YOU CAN GET IT TO SHIFT. MY JEEP WAS PARKED OUT FRONT OF MY HOUSE.