2015 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,787 owner complaints filed for this model year. This is the 3rd highest complaint count among 12 Cherokee model years with reports.
Of the 2015 reports, 45 involved a crash and 28 involved a fire. 32 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Engine and engine cooling, exhaust systemOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Cherokee vehicles manufactured October 1, 2014, to June 18, 2015. The affected vehicles may have a misrouted air conditioning suction/discharge hose.
If the line is misrouted, it may contact the exhaust manifold, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealers will inspect the routing of the air conditioning hose. Any hose that is misrouted will be replaced and installed correctly. This work will be performed free of charge. The recall began on November 23, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R57.
Campaign 15V676000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Representative owner complaints
1,787 reports, newest first.
Electrical system, Jun 9, 2018
STOP/START NOT AVAILABLE SERVICE SOFT/START SYSTEM THE MESSAGE HAS BEEN RANDOMLY APPEARING WHEN DIVING.
Power train, Jun 7, 2018
SERVICE SHIFTER ERROR COMES UP AT LEAST 3 TIMES A WEEK WHILE DRIVING IN TOWN. I HAVE HAD 3 TRANSMISSION FIXES AND THE SHIFTER WORKED ON AND NOW THIS KEEPS HAPPENING!
Exterior lighting, Jun 1, 2018
WITHOUT WARNING ALL THE DASH PANEL LIGHTS SHUT OFF. THIS HAS OCCURRED TWICE. BOTH INCIDENTS HAPPENED WHILE DRIVING STRAIGHT ON HIGHWAYS AT DUSK. ( 5:30 PM, MARCH 7, 2018 ON ILLINOIS I-72 AND 8:15 PM, MAY 31, 2018 ON MISSOURI HIGHWAY 6.) THE DASH LIGHTS CAME BACK ON AFTER 15 - 20 MINUTES AND/OR A RESTART OF THE AUTO. IT WAS TERRIFYING TO EXPERIENCE A SUDDEN LOSS OF DASH LIGHTS AT DUSK AND TRAVELLING AT ROAD SPEED. CAUSE IS UNKNOWN TO ME. I PLAN TO CONTACT MY JEEP DEALERSHIP.
Electrical system, Jun 1, 2018
AFTER I TURN KEY OFF THE ENGINE REFUSES TO START BACK UP WHEN I TURN THE KEY ON. IT HAS DIED TWICE LIKE THIS AT THE DRIVE UP WINDOW OF A RESTAURANT.
Electrical system, May 28, 2018, crash
WENT TO START CAR WOULDN'T START OR TURN OVER. RECEIVED JUMP FROM ROADSIDE ASSISTANCE AND WAITED 20 MIN BEFORE ATTEMPTING TO DRIVE TO THE NEAREST AUTO ZONE (2 MILES). ONCE I STARTED DRIVING THE DASHBOARD LIGHTS STARTED FLICKERING AND AS SOON AS I CAME TO A RED LIGHT AT A VERY BUSY 3 LANE INTERSECTION I WAS IN THE MIDDLE LANE AND MY CAR SHUT OFF & WOULDN'T TURN BACK ON. AT THIS POINT, MY ONLY OPTION WAS TO SIT WITHOUT ANY POWER, THEREFORE NO HAZARD LIGHTS, AND WAIT FOR SOMEONE TO HIT ME AS I WAS UNABLE TO LEAVE MY VEHICLE DUE TO HIGH RISK OF BEING HIT BY A CAR. DURING THE TERRIFYING TIME OF WAITING EVENTUALLY I DID GET HIT. WHICH CAUSED A THREE CAR ACCIDENT & PILE-UP ON THIS VERY BUSY ROAD. I WAS THE FRONT VEHICLE AND MY JEEP IS PROBABLY TOTALED AND I WILL BE GOING TO DOCTOR TOMORROW, THE MIDDLE VEHICLE RECEIVED THE MOST DAMAGE & THE PASSENGERS WERE HURT & WENT TO HOSPITAL, THE 3RD VEHICLE (TRUCK) WAS VERY DAMAGED BUT THE DRIVER WAS NOT INJURED. I THEN CALLED 911 & WE FILLED OUT A POLICE REPORT & MY CAR WAS TOWED & THE POLICE DROVE ME HOME LIKE A CRIMINAL. THIS ACCIDENT WAS CAUSED BY MY JEEP'S ELECTRICAL MALFUNCTION. I DO NOT CURRENTLY SEE A RECALL FOR ANYTHING BY VIN OR BY MAKE/MODEL. PLEASE ADDRESS THIS IMMEDIATELY AS I DO NOT WANT OTHERS TO BE EFFECTED AS I WAS AT THE FAULT OF JEEP. *DT*JB
Other or unspecified, May 27, 2018
JEEP BEING TOWED PER RECREATIONAL 4 DOWN INSTRUCTIONS FRONT WHEELS TURN INWARD CREATING SEVERE VIBRATION OF MOTOR HOME TOW VEHICLE. JEEP STEERING ASSIST MODIFIED BY DEALER. MONTHS LATER UPON INVESTIGATION FOR CAUSE OF TOW BAR HOOKUP & RELEASE DISCOVERED BROKEN JEEP FRAME PLUS OTHER DAMAGES. HAD DAMAGES REPAIRED @ AUTHORIZED JEEP DEALER BODY SHOP. MANUFACTURER DECLINED TO REIMBURSE FOR REPAIR. DEALER ADVISED NOT TO DRIVE OR TOW 4 DOWN DAMAGED JEEP.
Electrical system, Other or unspecified, Electronic stability control (ESC), May 26, 2018
SINCE VEHICLE WAS FIRST PURCHASED IN DEC 2014, THE AUTOSTART FEATURE OCCASIONALLY COMPLETELY STALLS VEHICLE WHEN STOPPED AT SIGN, AT A TRAFFIC LIGHT OR STOPPED IN HEAVY TRANSIT AND WILL NOT TURN BACK ON TO CONTINUE TRIP. I HAVE TO TURN OFF KEY REMOVE KEY AND EXIT VEHICLE TO RESET. I HAVE ALMOST BEEN RUN OVER, IMPACTED BY OTHER ONCOMING VEHICLES ON THE HIGHWAY OR BY VEHICLES TRYING TO GET AROUND ME AT A LIGHT OR STOP SIGN. I HAVE REPORTED IT SEVERAL TIMES TO DEALER WHITTEN BROS IN RICHMOND VA AND ASHLAND VA BUT HAVE BEEN IGNORED AND THEY HAVE REFUSED TO DOCUMENT OCCURRENCES. AND DISMISSED MY ALLEGATIONS. I HAVE HAD OVER 12 INCIDENTS IN THE LAST 3 YEARS IN 2014, 2015, 2016, 2017 AND 2018, IN THE CITY, SUBURBS AND HIGHWAYS. MY MOST RECENT OCCURRENCE DATE IS POSTED BELOW *JS UPDATED 9/21/18*JB
Power train, Other or unspecified, May 25, 2018
2015 JEEP CHEROKEE LATITUDE 4X4 - WHEN PRESSING THE ACCELERATOR AT A STOP LIGHT/SIGN, IT ACTS AS IF IT IS IN NEUTRAL FOR A FEW SECONDS PRIOR TO TAKING OFF. IT WILL OFTEN JERK HARD WHEN IT DOES MOVE AS IF IT IS DROPPING INTO GEAR. OFTEN TIMES THE JERK IS HARD ENOUGH THAT IT WILL THROW ME BACK IN THE SEAT AND MAKES A HORRID NOISE. THE JERK CAN HAPPEN AFTER STOPPING OR RANDOMLY AUTO SHIFTING WHILE DRIVING DOWN THE ROAD. I'VE KEPT A DIARY OF LOGISTICS (HILL, FLAT SURFACE, WINTER, SUMMER, RAIN, DRY, SLOW DRIVING, FAST DRIVING, ETC...) AND THERE IS ABSOLUTELY NO RHYME OR REASON TO WHEN IT'S GOING TO "ACT UP". SOMEONE MENTIONED AN O2 SENSOR? I'VE HAD IT INTO THE DEALER A FEW TIMES AND HAVE BEEN TOLD THERE'S NOTHING WRONG WITH IT, IT'S NORMAL FOR THIS TO HAPPEN (BOTH THE FEELING OF BEING IN NEUTRAL WHEN TAKING OFF AND THE HARD JERKING WHEN SHIFTING). I WORRY MY TRANSMISSION IS GOING TO FALL OUT OF MY CAR WHEN THIS HAPPENS!
Engine, May 25, 2018
AFTER A ROUTINE OIL CHANGE, I PROCEEDED TO EXIT A PARKING LOT AT 10 MPH, PRESSED GENTLY ON GAS PEDAL AND HEARD A VERY LOUD POP. VEHICLE IMMEDIATELY LOST POWER AND WAS EXTREMELY LOUD. I RETURNED THE VEHICLE TO THE JEEP DEALERSHIP THAT PERFORMS MY MAINTENANCE, AND THEY STATED THERE WAS A LARGE HOLE IN THE EXHAUST FLEX PIPE. THE VEHICLE IS LESS THAN 3 YEARS OLD AND LESS THAN 60000 MILES ON IT.
Other or unspecified, May 24, 2018
MY CAR KEEPS DISENGAGING WHEN I'M DRIVING. IT FEELS LIKE IT GOES INTO NEUTRAL. CAR READ BUT DOESN'T FEEL LIKE THERE IS ANY CONNECTION TO MAKE IT GO. IT ALSO JUMPS OR POPS WHEN GOING FROM REVERSE TO DRIVE. JEEP HOOKED UP TO THE COMPUTER AND SAID THERE AREN'T ANY ERROR CODES SO THEY CAN'T DO ANYTHING. IT'S SCARY WHEN THE CAR LEAVES DRIVE. THIS HAS HAPPENED ON CITY STREETS WHEN IN MOTION AND THE REVERSE TO DRIVE WHEN IS STARTING UP AND WHEN I'VE BEEN DRIVING IT AND NEED TO TURN AROUND. THIS HAS BEEN GOING ON SINCE MARCH 2018. I'VE BROUGHT IT TO SCAP JEEP TWICE FOR THE PROBLEM
Other or unspecified, May 18, 2018
JEEP CHEROKEE TRAILHAWK, 2015. THIS HAS BEEN AN ONGOING PROBLEM, SINCE SHORTLY AFTER PURCHASE 8/10/15. THIS HAPPENS WHEN DRIVING. SOMETIMES HIGHWAY SOMETIMES COUNTY ROAD. WHEN JEEP SHIFTS THERE IS A SIGNIFICANT "JERK" THAT CAN BE FELT. SIMILAR TO WHIPLASH. NO SPECIFIC TIME OR PLACE THAT IT HAPPENS. JUST AT RANDOM TIMES. HAVE HAD THIS IN TO DEALERSHIP 3 TIMES. ONE TIME THEY DID SOFTWARE UPDATE. DID NOT SOLVE PROBLEM. THE NEXT TWO VISITS THE TECHNICIAN SAID THEY DID NOT EXPERIENCE ANY PROBLEMS DURING TEST DRIVE. IT SEEMS TO BE A TRANSMISSION PROBLEM. THAT IS MAIN PROBLEM--BUT THERE IS ALSO A PROBLEM WITH THE RADIO. WHEN ON AM, IT SOUNDS AS IF THERE IS SOMEONE INSIDE THE RADIO HAMMERING WITH A HAMMER. AGAIN, DEALER DID NOT EXPERIENCE THIS PROBLEM WHILE DRIVING.
Vehicle speed control, Engine, May 17, 2018
I NEED TO FILE A COMPLAINT AGAINST JEEP. THE TRANSMISSION IN MY 2015 CHEROKEE IS AWFUL AND A SAFETY CONCERN. THE VEHICLE JERKS AROUND SO MUCH WHEN I'M DRIVING IT, I'M CONCERNED IT'S EVENTUALLY GOING TO CAUSE AN ACCIDENT. IN TRAFFIC IT PUNCHES FORWARD AND STOPS ABRUPTLY BECAUSE OF THE TRANSMISSION. I HAVE TAKEN IT BACK TO TRY TO GET IT FIXED AND HAVE BEEN TOLD THAT'S JUST HOW IT IS. IT'S AWFUL THAT I SPENT SO MUCH MONEY ON THIS VEHICLE I'M ACTUALLY SCARED TO DRIVE. ANYTIME I HAVE A PASSENGER THEY COMMENT ON HOW THE CAR JERKS AND UNPLEASANT IT IS TO RIDE IN. I THOUGHT IT WAS JUST ME GETTING A LEMON AND SOMETHING I HAVE TO DEAL WITH BUT I WENT ONLINE TODAY AND THERE ARE SO MANY OTHER 2015 CHEROKEE LATITUDE OWNERS WITH THE SAME PROBLEM. IT'S REALLY TERRIBLE AND THE COMPANY SHOULD BE ASHAMED BECAUSE THIS IS GOING TO LEAD TO MANY ACCIDENTS.
Power train, May 16, 2018
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE JERKED, LUNGED FORWARD, AND STALLED WITHOUT WARNING TEMPORARILY ON ONE OCCASION. RUSSELL WESTBROOK CHRYSLER DODGE JEEP RAM IN VAN NUYS, CALIFORNIA WAS NOTIFIED, BUT COULD NOT DUPLICATE THE FAILURE. THE DEALER STATED THAT THERE WERE NO FAILURES WITH THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 340-46249. THE FAILURE MILEAGE WAS 100.
Power train, May 14, 2018
'SERVICE SHIFTER' OCCURRED REPEATEDLY WHILE DRIVING ALL LIGHTS ON SHIFTER LIGHT UP AND THE INSTRUMENT CLUSTER LIGHTS COME ON CHECK ENGINE BLINKS THEN STAYS ON. HAS HAD SHIFTER REPLACED ONCE, NOW IN 4 MONTHS TIME IT DID THE SAME THING. BEGINS TO SHIFT HARD AND JERKS SOME WHILE DRIVING MAKING STEERING WHEEL MOVE RAPIDLY FOR A SPLIT SECOND ALL WHILE GOING DOWN ROAD DOING 25-30 MPH
Power train, Electrical system, May 10, 2018
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING 45-50 MPH, THE CONTACT NOTICED THAT THE VEHICLE WAS SWITCHING GEARS VERY HARD AND THE TRACTION CONTROL AND CHECK ENGINE INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (NORTHWEST CHRYSLER JEEP DODGE RAM, 19616 NORTHWEST FWY, HOUSTON, TX 77065) WHERE IT WAS DIAGNOSED THAT A SOFTWARE UPDATE WAS NEEDED. THE FAILURE RECURRED A TOTAL OF FOUR TIMES, AND EACH TIME THE DEALER GAVE THE SAME REPLY. THE CONTACT FOUND NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN) AND STATED THAT THE SYMPTOMS WERE IDENTICAL, BUT THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER CONFIRMED THAT THE VIN WAS NOT INCLUDED IN THE RECALL AND THEY COULD NOT ASSIST WITH THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,000.
Vehicle speed control, May 10, 2018
JEEP CHEROKEE TRANSMISSION ISSUE. THE CAR HAS HAD ACCELERATION ISSUES FROM THE VERY START. BUT RECENTLY AT ONLY 38K MILES THE TRANSMISSION TOTALLY FAILED ON ME AND WOULD NOT ALLOW ME TO ACCELERATE ON THE HIGHWAY. THIS FAILURE WAS VERY DANGEROUS BUT LUCKILY I WAS ABLE TO GET OFF THE HIGHWAY WITHOUT INCIDENT. AFTER TURNING THE CAR OFF FOR A LONG WHILE THE CHECK ENGINE LIGHT WAS STILL ON BUT TRANSMISSION SEEMED TO BE FINE. NOW THE CHECK ENGINE LIGHT IS OFF, BUT I STILL PLAN ON TAKING IT TO THE DEALER AFTER READING THAT THIS IS A KNOWN ISSUE AND TENDS TO REOCCUR. MY WIFE IS NOW SCARED TO USE THIS CAR. HOW CAN A COMPANY GET AWAY WITH CHEATING CUSTOMERS THIS WAY?
Air bags, May 2, 2018, crash
MY DAUGHTER WRECKED ON 4/11 AND HER JEEP ROLLED TWICE IN WHICH THE FRONT AND SIDE AIRBAGS DIDN'T DEPLOY. THE ROOF SMASHED INTO HER HEAD REST RESULTING IN A CONCUSSION, FRACTURED HIP, AND TORN HAMSTRING. SHE WAS LIFELIGHTED. I CONTACTED JEEP AND THEY CONDUCTED AN INVESTIGATION AND THEY BELIEVED THE AIRBAG SYSTEM OPERATED PROPERLY. THE WRECK REPORT AND COPY OF JEEP'S REPORT IS INCLUDED.
Steering, Apr 30, 2018
PER TSB 08-029-16 FLAT TOWING THIS VEHICLE JEEP INSTALLED A WIRING KIT TO STOP A SEVERE WOBBLE WHILE TOWING. KIT WAS INSTALLED JULY 25 2016. WHILE TOWING THE JEEP DURING A TRIP ON APRIL 28, 2018 ON I255 E BYPASS AROUND SAINT LOUIS AT APPROX. 4:40 PM AT APPROX. 60 MPH I HAD THE SEVERE DEATH WOBBLE OCCUR. HEAVY TRAFFIC AND WHILE DECELERATING AND TRYING TO STOP (WHICH IS THE ONLY WAY TO STOP THE WOBBLE) I WAS NEARLY REAR ENDED BY A SEMI TRUCK. ON APRIL 29, 2018 AT APPROXIMATELY 2:30 PM WHILE EXITING I39 ONTO I39/90 IN WISCONSIN THE WOBBLE OCCURRED AGAIN AT APPROX. 50 MPH. AGAIN, THE WIRING FIX WAS INSTALLED AND I HAD IT CORRECTLY TURNED ON. THIS A DANGEROUS VEHICLE AND I REFUSE TO TOW IT 1 FOOT UNTIL JEEP STEPS UP TO THE PLACE AND DOES THE RIGHT THING. IN BOTH INSTANCES, TRAFFIC WAS HEAVY AND BRAKING QUICKLY TO STOP THE WOBBLE COULD HAVE CAUSED SERIOUS INJURY.
Other or unspecified, Apr 27, 2018
WE PURCHASED THIS VEHICLE NEW FROM AUTO NATION CHRYSLER JEEP & DODGE IN ROSEVILLE, CALIFORNIA ON APRIL 19, 2015, TO TOW FOUR WHEELS DOWN BEHIND OUR MOTORHOME. THE DEALER STATED THAT THIS VEHICLE WAS READY TO TOW WITH A TOUCH OF A BUTTON. ON TWO OCCASIONS WE HAVE EXPERIENCED A SEVERE FRONT WHEEL WOBBLE WHILE TOWING THE VEHICLE, LUCKILY AT SLOW SPEEDS DOWN THE ROAD. WE TOOK IT TO THE DEALER TO FIND OUT WHAT IS WRONG. WE ARE BEING TOLD THAT WE NOW HAVE TO HAVE A SPECIAL WIRING HARNESS INSTALLED ON OUR VEHICLE TO ELIMINATE THE PROBLEM. THE DEALER STATED THAT THIS IS NOT COVERED UNDER THE WARRANTY AND IT IS AT OUR COST. THE COST OF THIS WIRING HARNESS AND INSTALLATION IS OVER $700.00. WE HAVE COMPLAINED TO THE DEALER THAT WE SHOULD NOT HAVE TO PAY FOR THIS. THE DEALER HAS STATED THAT THEY HAVE TRIED TO CONTACT CHRYSLER/JEEP FOR AN ANSWER. I HAVE CONTACTED THE DEALER ON SEVERAL OCCASIONS FOR SIX WEEKS NOW, WITH STILL NO ANSWER. WE ARE NOW COMING UP ON OUR TRAVELING TIME AND CAN NOT TOW OUR CAR AND GO ON ANY TRIPS DUE TO THE LIABILITY OF THIS SITUATION. WE CERTAINLY WOULD NOT HAVE PURCHASED THIS VEHICLE HAVING KNOWN ABOUT THIS PROBLEM. I HAVE ALSO READ ON THE INTERNET THAT THIS IS A KNOWN PROBLEM NOW WITH THIS VEHICLE.PLEASE HELP US GET THIS RESOLVED
Power train, Vehicle speed control, Other or unspecified, Apr 27, 2018
THE TRANSMISSION SHIFTS HARD AND SOMETIMES SKIPS GEARS. IT WILL SHIFT VERY LATE AND DO A JOLT AND IT FEELS LIKES I WAS HIT BY ANOTHER CAR, GIVES A SLIGHT WHIPLASH FEELING TO THE PASSENGERS. SOMETIMES WHEN I GO FROM REVERSE TO DRIVE THE BACK WHEELS LOCK UP AND THE BACK HALF OF THE CAR LOWERS TO THE GROUND WHILE THE FRONT OF THE VEHICLE RISES. THE VEHICLE ALSO SOMETIMES ACCELERATES ON ITS' OWN WHEN I DON'T HAVE MY FOOT ON THE GAS. I CAN BE DRIVING AT ANY POINT AROUND 20-30MPH AND MY RPMS WILL JUMP TO 3000+ AND THE ENGINE MAKES LOUD NOISES LIKE IT IS BEING OVERWORKED TO GO 20 MPH AND IT WILL STAY LIKE THAT FOR A GOOD 4-8 SECONDS. ALL OF THESE PROBLEMS HAVE DRASTICALLY DECREASED THE MPG MY CAR GETS. ALL OF THESE PROBLEMS ARE WHEN THE CAR IS IN MOTION. THE "START/STOP" FEATURE ALSO HAS MANY PROBLEMS. IF I FORGET TO TURN IT OFF I CAN BE AT A RED LIGHT AND ONCE IT TURNS GREEN I LET GO OF THE BRAKE AND GO TO HIT THE GAS AND THE CAR IS STILL IN THE PROCESS OF STARTING BACK UP, TAKES ANYWHERE BETWEEN 1-3 SECONDS TO STARTUP. THIS HAS ALMOST CAUSED ME TO GET INTO SEVERAL ACCIDENTS. I DON'T FEEL SAFE IN THIS CAR ANYMORE. IT WAS FINE UP UNTIL ABOUT 30,000 MILES, BUT IT HAS GONE DOWN HILL SINCE THEN. I AM AT ABOUT 45,000 MILES RIGHT NOW.
Other or unspecified, Engine, Apr 24, 2018, crash
AUTOMATIC, SHIFT MOVING TO STANDARD OR NEUTRAL
Power train, Apr 24, 2018
"SERVICE SHIFTER" ERROR MESSAGE APPEARS AND ALL SHIFTER LIGHTS TURN RED. THIS HAPPENS WHEN THE VEHICLE IS IN MOTION. THIS IS THE THIRD TIME IT HAS HAPPENED. THE SECOND TIME, THE VEHICLE WENT INTO LIMP MODE AND A "SERVICE TRANSMISSION" MESSAGE APPEARED. A VALVE THAT WAS STUCK WAS REPLACED 3 MONTHS AGO, NOW THE "SERVICE SHIFTER" MESSAGE IS BACK.
Power train, Apr 23, 2018
TRANSMISSION SHIFTS HARD AND OFTEN VIOLENTLY. WILL SHIFT HARD ENOUGH TO CAUSE A 2/3 EMPTY BOTTLE OF DRINK TO HAVE LIQUID FLY OUT OF THE BOTTLE IN THE CUPHOLDERS TO HOLD THE BOTTLE STATIONARY. SHIFTING CAN OCCUR AT VARIABLE SPEEDS BETWEEN 20-50 POSSIBLY HIGHER SOMETIMES. WE HAVE TOOK IT BACK TO THE DEALER TWICE WHERE THEY SAY A 2015 TRAILHAWK VEHICLE HAS THE NEED OF AN "UPDATE" TO CONTROL SHIFTING, BUT REFUSE TO LISTEN TO THE VEHICLE IS JUST SHIFTING TO HARD. IT HAS SHIFTED SO HARD THAT IT HAS THROWN US FOR WHILE DRIVING, AND IT SOUNDS LIKE SOMETHING IS HITTING UNDER THE CAR. THIS IS NOT THE NEED OF AN UPDATE, EVEN IF THE DEALER AND "JEEP" SAY THIS IS A THING, AND THAT WE ARE NOT THE FIRST TO HAVE THIS ISSUE, BUT THEY DON'T KNOW WHEN THEY WILL RELEASE THIS UPDATE TO "FIX" THE TRANSMISSION ISSUES. THE TRANSMISSION SHIFTS HARD AT VARIABLE TEMPERATURES TOO, BUT SOMEHOW THE DEALER CAN NEVER FEEL THE HARD SHIFT WHEN THEY TAKE IT OUT. THE HARD SHIFTS HAPPEN ON BOTH HIGHWAYS AND NEIGHBORHOOD ROADS, MULTIPLE PEOPLE HAVE FELT THIS SHIFT NOT JUST ONE PERSON.
Structure, Apr 22, 2018
HATCH DOOR RANDOMLY FAILS TO LATCH WHEN CLOSING. RECYCLE OF START/LOCK/PARK/ENGAGE DOES NOT CHANGE ANYTHING. CAN MANUALLY CLOSE HATCH BUT WILL NOT LOCK/ENGAGE. HATCH IS ELECTRIC, POCKET REMOTE, BUTTON ON DOOR AND BUTTON ON DASH WILL NOT RECYCLE THE LOCK TO ENGAGE. VEHICLE WAS STATIONARY AT PARKING LOT, OCCURRED AFTER LOADING AND THEN TRYING TO CLOSE DOOR WITH REMOTE.
Power train, Apr 20, 2018
WITH OR WITH THE "AUTO-START" FEATURE TURNED ON, WHEN TURNING FROM A STOP OR YIELD (SUCH AS TURNING ACROSS TRAFFIC), PRESSING ON THE THROTTLE PEDAL CAUSES A PAUSE LIKE THE TRANSMISSION IS NOT ENGAGING THEN TAKES OFF LIKE YOU SLAMMED ON THE GAS. THIS HAS HAPPENED MULTIPLE TIMES OVER THE LAST YEAR OR SO AND TAKING IT IN TO THE SERVICE DEPARTMENT BRINGS NOTHING BUT MORE FRUSTRATION. THIS IS DONE ON HOT OR COLD ENGINES, NO MATTER THE AMBIENT TEMPERATURE. SERIOUS SAFETY ISSUE.