2015 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,787 owner complaints filed for this model year. This is the 3rd highest complaint count among 12 Cherokee model years with reports.
Of the 2015 reports, 45 involved a crash and 28 involved a fire. 32 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Engine and engine cooling, exhaust systemOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Cherokee vehicles manufactured October 1, 2014, to June 18, 2015. The affected vehicles may have a misrouted air conditioning suction/discharge hose.
If the line is misrouted, it may contact the exhaust manifold, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealers will inspect the routing of the air conditioning hose. Any hose that is misrouted will be replaced and installed correctly. This work will be performed free of charge. The recall began on November 23, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R57.
Campaign 15V676000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Representative owner complaints
1,787 reports, newest first.
Power train, Vehicle speed control, Engine, Feb 15, 2018
TRANSMISSION SLAMMING HARD IN RD3 AND 4TH GEAR IN MOTION, ENGINE STALLING AT STOP, REFUSING TO START. ALL TRIM FALLING OFF INSIDE AND OUT. TOOK TO DEALER THEY SAID NOTHING WRONG. TOOK BACK AGAIN 2 MONTHS LATER THEY SAID SOFTWARE UPDATE WOULD FIX IT. FIXED FOR ABOUT A WEEK THEN ALL STARTED AGAIN. THEY DIDN'T EVEN ADDRESS THE TRIM AND LINER ISSUE. GPS ALSO COMPLETELY OFF AND IT WONT UPDATE EITHER. I PURCHASED THIS IN 2016 DEC. THE ENTIRE THING IS JUST FALLING APART PLASTIC PIECES ARE FALLING OUT FROM UNDER THE DASH! CANT GET HELP AND PAID 2500 EXTRA FOR WARRANTY THEY WONT FIX A NON FIXABLE ISSUE.
Air bags, Structure, Feb 15, 2018, crash
JAN 7 MY SON HAD HEAD ON CRASH WITH DODGE HEMI TRUCK. THE TRUCK WAS TOTALED AND CAR WAS 10 GRAND IN DAMAGE, MY CAR AIRBAGS DID NOT DEPLOY TROOPER AND OTHER PERSON IN CRASH WAS SHOCKED. AUTO BODY SHOP INSTRUCTED ME TO CONTACT CHRYSLER, AND THEY CAME SAID NORMAL THE TRANS SENSOR HAS BEEN MAJOR ISSUE NOW I AM WORRIED THIS SENSOR IS DEFECTIVE ALSO AND NO ONE WILL LISTEN. I ACTUALLY TYPED A LONGER DESCRIPTION 2 OTHER TIMES AND YOUR SITE DELETED IT IF THIS GOES THRU I WILL TYPE THE DETAILS AGAIN *BF *TR
Power train, Feb 13, 2018
WHILE PARKED, THE LIGHTS ON THE SHIFTER ALL TURN RED AND A MESSAGE APPEARS ON THE DASH SCREEN SAYING, "SERVICE SHIFTER". ALSO, THIS HAPPENS WHILE DRIVING AT NORMAL SPEEDS. AT TIMES, THE TRANSMISSION MAY SLIP WHILE SHIFTING GEARS. ANOTHER ISSUE IS WHEN COMING TO A STOP OR ACCELERATING FROM A COMPLETE STOP, THE VEHICLE MAY JERK AS IF THE TRANSMISSION IS SLIPPING A GEAR OR IMPROPERLY TIMED.
Power train, Electrical system, Feb 5, 2018
TRANSMISSION SHIFTS, VERY HARD, MISSED SHIFTS--ALL THE TIME REAR DIFFERENTIAL MAKES A VERY HIGH PITCH NOISE, ALL THE TIME. SENSOR GIVES FALSE READING ON TEMP
Power train, Electrical system, Jan 31, 2018
I WAS ON THE FREEWAY TRAVELING AT ABOUT 70 MPH WHEN THE SERVICE TRANSMISSION LIGHT CAME ON. A FEW MINUTES AFTER THAT I LOST POWER TO THE TRANSMISSION. I TRIED SHIFTING IT INTO NEUTRAL AND THAN SHIFTING BACK INTO DRIVE WITH NO CHANGE. I WAS STUCK IN THE EMERGENCY LANE ON THE #3 SIDE OF THE FREEWAY. A STATE TROOPER WAS DISPATCHED. AS I WAS IN PARK (CAN'T REMEMBER IF I SHUT THE ENGINE OFF OR NOT) HE HAD ME PUT IT INTO DRIVE TO SEE IF THE TRANSMISSION WOULD ENGAGE LONG ENOUGH TO GET ME OFF THE FREEWAY. IT DID ENGAGE. I IMMEDIATELY EXITED THE FREEWAY AND CALLED THE DEALERSHIP. THEY HAD ME CALL JEEP ROADSIDE ASSISTANCE WHO DISPATCHED A TOW TRUCK TO DELIVER THE VEHICLE TO THE DEALERSHIP. IN ADDITION TO THE TRANSMISSION NOT WORKING THE DASH LIGHTS CAME ON AND WILL NOT TURN BACK OFF.
Steering, Power train, Electrical system, Jan 26, 2018
WAS DRIVING CAR AND CAME TO A STOP LIGHT. AUTO ON/OFF ACTIVATED AT STOP LIGHT. WHEN I RELEASED BRAKE CAR TRIED TO TURN ON, BUT STALLED. PUT CAR IN PARK AND STARTED CAR. DROVE TO DEALERSHIP. THEY PERFORMED UPDATES ON CAR. GOT CAR BACK CRUISE CONTROL WOULD NOT ACTIVATE. TOOK CAR BACK CRUISE CONTROL STARTED WORKING THEY SAID NO PROBLEM FOUND. WAS DRIVING CAR AND APPLIED BRAKES WITH CRUISE CONTROL ON. WHEN I RELEASED BRAKES CAR ACCELERATED FORWARD TOWARDS CAR IN FRONT OF ME. HAD TO SLAM ON BRAKES. TOOK CAR BACK TO DEALER, THEY REPLACED BRAKE SWITCH.GOT CAR BACK AND HAD PROBLEMS WITH TRANSMISSION SHIFTING. DEALERSHIP SAYS NOTHING WRONG WITH CAR. GOT CAR BACK DROVE CAR FOR A MONTH AND A HALF OR SO THEN POWER STEERING WENT OUT WHILE DRIVING IN PARKING LOT. TOOK TO DEALER, THEY SAID IT HAD A BAD STEERING RACK. NATIONAL BACK-ORDER FOR 5 MONTHS. THEY WERE ABLE TO GET THE PART WITHIN A MONTH AND A HALF. CAR SEEMS TO HAVE MANY ELECTRICAL ISSUES THAT AFFECT SAFETY OPERATIONS.
Engine, Jan 22, 2018
2015 JEEP CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE EXCESSIVE OIL CONSUMPTION ISSUES. *SMD THE CONSUMER STATED THE VEHICLE HAD IT'S FIRST OIL CHANGE IN JANUARY OF 2015. AFTER 146 MILES, THE OIL WAS ONE QUART LOW. THE CONSUMER ADDS 1-2 QUARTS BETWEEN REGULAR OIL CHANGES. THE CONSUMER REQUESTED TO HAVE TO VEHICLE EXCHANGED FOR V-6. *JS
Power train, Jan 16, 2018
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING 35 MPH, THE TRANSMISSION UNEXPECTEDLY SHIFTED INTO NEUTRAL. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE CONTACT'S HOUSE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 452.
Power train, Jan 15, 2018
TRANSMISSION SHIFTS HARD FROM 4TH GEAR TO 5TH GEAR. 1ST GEAR DOES NOT ENGAGE IMMEDIATELY WHEN HEAVY ACCELERATION IS REQUIRED. OCCURS WHEN THE VEHICLE IS IN MOTION ON ALL ROADS.) SHIFTS HARD FROM DRIVE TO REVERSE. OCCURS WHEN STOPPED FROM DRIVE TO REVERSE. I HAVE TAKEN IT TO MOSS BROS. DEARLSHIP IN RIVERSIDE OVER 10 TIMES FOR THESE ISSUES. THE LATEST TIME WAS NOVEMBER 2017. THEY TELL ME THEY CANNOT REPLICATE THE PROBLEM AND THEREFORE THERE IS NOTHING TO FIX. I BELIEVE THEY ARE LYING AND THE SAFETY OF ALL WHO RIDE IN MY CAR ARE AT RISK. THIS WAS FIRST REPORTED TO MOSS BROS. ON AUGUST 5, 2015. THE CAR HAD 23,907 MILES.
Power train, Jan 14, 2018
BEGINNING IMMEDIATELY AFTER A SOFTWARE UPDATE, THE VEHICLE BEGAN TO LURCH FORWARD AT TIMES WHILE CHANGING GEARS. THIS OCCURRED MOST FREQUENTLY IN THE LOWER GEARS. IN NOVEMBER 2017, THE VEHICLE BEGAN DISPLAYING SERVICE TRANSMISSION, SERVICE PARKING BRAKE, AND 4WD TEMPORARILY UNAVAILABLE MESSAGES WHEN STARTED. WHEN SHIFTING THE CAR OUT OF PARK INTO REVERSE OR DRIVE THE CAR LURCHED, MADE A LOUD CLUNK, AND WOULD NOT ACCELERATE. THE VEHICLE CAN NOT BE DRIVEN AND MUST BE TURNED OFF. SOMETIMES UPON STARTING THE VEHICLE AGAIN THE WHOLE PROCESS WOULD REPEAT. OTHER TIMES UPON RESTART THE VEHICLE IS NORMAL BUT THE CHECK ENGINE LIGHT REMAINS ON FOR A DAY OR SO. WHEN TAKEN TO THE DEALERSHIP THEY STATED NOTHING WAS WRONG WITH THE CAR AND THAT THEY CAN NOT CHECK HISTORICAL CHECK ENGINE LIGHT LOGS, AS THEY ARE NOT RETAINED. THE ISSUES HAVE BECOME MORE AND MORE FREQUENT AS TIME PASSES. THE VEHICLE HAS NOT YET FAILED COMPLETELY WHILE IN MOTION.
Power train, Jan 11, 2018
BOUGHT CAR NEW FROM AN AUTHORIZED JEEP DEALER. WITHIN A COUPLE OF MONTHS STARTED GETTING RECALL NOTICES. THE FIRST TIME, IT TOOK A WEEK TO RE-PROGRAM THE TRANSMISSION SOFTWARE BECAUSE THE DEALER'S SERVICE DEPARTMENT WAS OVERWHELMED. NO LOANER CAR PROVIDED. WAS TOLD BY DEALER THAT "THIS IS HOW THEY WORK THE "BUGS" OUT. "ABRUPT" GEAR SHIFTING AND "SLUGGISH" PERFORMANCE NOT RESOLVED. AT SIX (6) MONTHS TRANSMISSION WAS COMPLETELY REPLACED WITH NEW UNIT BY A DIFFERENT DEALER. TOOK ANOTHER WEEK TO COMPLETE, AND AS A "WARRANTY CLAIM" NO LOANER CAR PROVIDED. WAS TOLD BY DEALER THAT MOST OWNERS WERE GETTING ONLY TWO (2) MORE MONTHS USE OUT OF THIS MODEL. AND, THAT "CHRYSLER/JEEP WILL BE HAPPY TO GET THIS ONE BACK FOR RESEARCH AND DEVELOPMENT". "ABRUPT" GEAR SHIFTING AND "SLUGGISH" PERFORMANCE CONTINUED. AT 2.9 YEARS, JUST BEFORE WARRANTY EXPIRATION, "CHECK TRANSMISSION" SENSOR REPLACED AND REPROGRAMMED. "ABRUPT" GEAR SHIFTING AND "SLUGGISH" PERFORMANCE NOT RESOLVED. "GROWLING" AND "SIGHING"NOISES BEGAN JUST AFTER WARRANTY EXPIRATION (9/17) AND HAVE BECOME MORE PRONOUNCED. LATEST ISSUE IS THAT THE TRANSMISSION SEEMS TO "FALL OUT OF GEAR" CAUSING SUDDEN AND UNEXPECTED STOPPING OF THE VEHICLE WHEN SLOWING AT RED LIGHT OR "STOP" SIGN.
Power train, Dec 30, 2017
SHIFTING AND JERKING PROBLEMS SINCE WE BOUGHT IT NEW, DEALER ALWAYS SAID SOFTWARE UPGRADE AND HAS DONE SEVERAL. FINALLY THE JEEP MADE LOUD BANG GOING ACROSS INTERSECTION OF ROAD AND CAR ALMOST HITTING US. JEEP IS BACK IN GARAGE AND DEALERSHIP SAYS POWER TAKE OFF UNIT NEEDS TO BE REPLACE. NEVER OWN OR BUY JEEP PRODUCT.
Suspension, Power train, Dec 29, 2017
FIRST THE REAREND WENT OUT AT 75000 MILES THEN THE TRANSMISSION WENT OUT 79000 MILES ON THE HWY AND I ALMOST GOT REARENDED. THIS VEHICLE HAS BEEN ONE ISSUE AFTER THE OTHER. THERE IS ALSO A WOBBLE IN THE FRONT END.
Structure, Dec 29, 2017
DEALER ACCEPTED AN APPOINTMENT FOR THE RECALL REPAIR BUT DID NOT COMPLETE THE RECALL REPAIR. DEALER CLAIMED THAT JEEP CORPORATE WOULD NOT ALLOW THE DEALER TO MAINTAIN AN INVENTORY OF REQUIRED PARTS, IN THIS CASE A LIFTGATE MODULE. THUS I AM REQUIRED TO RETURN TO THE DEALER FOR A SECOND APPOINTMENT TO HAVE THE RECALL REPAIR FINISHED. I THINK THIS IS UNREASONABLE. SERVICE MANAGER EXPLAINED THAT THIS IS JEEP POLICY. HE IS NOT PERMITTED TO ORDER LIFTGATE MODULES IN ADVANCE SO AS TO HAVE AN INVENTORY. HE EXPLAINED THAT HE IS REQUIRED TO ORDER THEM FOR EACH REPAIR, THUS REQUIRING THE CUSTOMER TO RETURN FOR A SECOND TIME TO HAVE THE REPAIR FINISHED.
Power train, Dec 29, 2017
GEARS ARE UNREASONABLY DIFFICULT TO SHIFT WHEN PARKED ON A HILL. TRANSMISSION SLIPS OUT OF GEAR. WHILE ON THE FREE WAY AT APPROXIMATELY 60 MPH THE CAR LOSES THE ABILITY TO DELIVER POWER.
Electrical system, Dec 12, 2017
THE STOP/START SYSTEM STOP WORKING AND THE ENGINEERS HAVEN'T BEING ABLE TO FIX IT, THE LIGHT IN THE DASH THAT SHOWS THAT IS NOT WORKING COMES ON WHEN RUNNING DRIVING DOWN THE ROAD, DURING IDLE(STATIONARY)
Exterior lighting, Dec 10, 2017
HEAD LIGHTS ARE VERY DIM, TURNED ON BRIGHT IS NO BETTER. LIGHTS ARE TO SMALL, I CAN'T TRAVEL AT NIGHT UNLESS NECESSARY BECAUSE IT'S DANGEROUS TO TRAVEL WITH LIGHTS THAT DIM. WHEN MAKING A TURN AT NIGHT IT'S PRETTY MUCH GUESSING WHERE YOU ARE, DANGEROUS IN THE RURAL AREA I LIVE IN. THE LIGHTS NEEDS TO BE REPLACED BEFORE SOMEONE IS INJURED.
Other or unspecified, Dec 9, 2017
I HAD MY 2015 CHEROKEE LATITUDE SERVICED ON12/8/17 AND ON 12/9/17 I HAD TO GO ABOUT 30 MILES. ON MY WAY BACK HOME AS I ACCELERATED TO GET UP TO SPEED MY JEEP ACTED LIKE IT WANTED TO STOP. THE RPM KEPT CLIMBING BUT MY JEEP SLOWED DOWN. WHEN I DID SLOW DOWN AND I TRIED ACCELERATING AGAIN MY CAR CHUGGED AS IF IT DIDN'T KNOW WHAT TO DO. I AM GOING TO CALL THE DEALER WHEN THEY OPEN TO REPORT THE ISSUE
Engine, Dec 8, 2017
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE INADVERTENTLY STALLED AND LOST POWER. WHILE ATTEMPTING TO RESTART THE VEHICLE, IT FAILED TO CRANK FOR ONE MINUTE. THE CONTACT STATED THAT A "PLEASE SWITCH TO P THEN DESIRED GEAR" INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO NASHVILLE CHRYSLER DODGE JEEP RAM (NEW OWNERS FREELAND JEEP) (5800 CROSSINGS BLVD, ANTIOCH, TN 37013, (615) 866-6060), BUT THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THERE WERE NO RECALLS ASSOCIATED WITH THE VIN. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.
Power train, Electrical system, Dec 7, 2017
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THERE WAS A PROGRESSING FAILURE OF WHICH THE TRANSMISSION INDEPENDENTLY SHIFTED INTO A LOWER GEAR WITHOUT WARNING. THE REVERSE GEAR COMPLETELY FAILED TO FUNCTION AND THE VEHICLE WAS TOWED TO BRANDYWINE CHRYSLER JEEP DODGE RAM (3807 KIRKWOOD HWY, WILMINGTON, DE 19808, (302) 998-2271). THE DEALER PROVIDED FURTHER DIAGNOSTIC TESTING AND REPLACED THE TRANSMSSION ASSEMBLY. IN ADDITION, THE CONTACT STATED THAT THE STEERING WHEEL INDEPENDENTLY TURNED LEFT WHEN THE CONTACT WAS ATTEMPTING TO TURN RIGHT. THE WHEELS WERE OUT OF DIRECTION WHEN THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TOWED TO (KEFFER CHRYSLER JEEP DODGE RAM, 8214 E INDEPENDENCE BLVD, CHARLOTTE, NC 28227, (877) 406-5245) FOR FURTHER DIAGNOSTIC TESTING. THE MANUFACTURER AUTHORIZED A LOANER VEHICLE FOR THE DEALER TO FURTHER DIAGNOSE THE FAILURES. THE DEALER STATED THAT THE ELEMENT WAS OUT ON THE BATTERY AND THE MANUFACTURER COVERED THE REPLACEMENT OF THE BATTERY. THE CONDITION OF THE VEHICLE WAS STILL UNSTABLE. THE MANUFACTURER PROVIDED A CASE MANAGER, BUT THERE WAS NO PERMANENT SOLUTION YET. THE APPROXIMATE FAILURE MILEAGE WAS 100.
Power train, Engine, Fuel/propulsion system, Dec 6, 2017
WHILE DRIVING IN A 50 MPH ZONE ON A MAJOR ROADWAY IN THE TOWN I RESIDE IN MY VEHICLE DECIDED IT NO LONGER WANT TO GO. EVEN WITH MY FOOT ON THE GAS PEDAL I COULD SEE THE NEEDLE FOR REVS MOVING WHEN I PUSHED THE PEDAL, BUT THE CAR WOULDN'T MOVE. I TOOK MY FOOT OFF THE GAS AND TRIED THE PEDAL AGAIN. SAME RESULT THE CAR WOULD REV BUT NOT GO ASIDE FROM A STUTTERING /LIGHT JERKING, ALMOST AS IF IT DIDN'T WANT TO CHANGE GEARS. I HAVE HAD ROUGH SHIFTS FROM THE DAY WE DROVE THIS OFF THE LOT. I WAS TOLD TIME AND TIME AGAIN THAT IT WAS PART OF THE BREAK IN PERIOD AND THERE WERE NO CODES SPITTING OUT UNTIL THIS PAST SUMMER WHERE I GOT THE SERVICE SHIFTER PROBLEM A SECOND TIME THAT WAS ACCOMPANIED WITH SERVICE 4 WHEEL DRIVE. I NEVER HAVE USED THIS VEHICLE OFF ROAD AND MAYBE TWICE FOR VIRGINIA SNOW. I TOOK IT TO THE DEALERSHIP AND THERE WAS A RECALL, WHICH THEY HAVE FIXED. BUT NOW WE ARE BACK TO THE SAME SYMPTOMS ONLY NOW THE VEHICLE WANTS TO STOP FORWARD MOTION WHILE DRIVING. IT IS AT THE DEALERSHIP AND THEY ARE SAYING IT WAS A WIRING ISSUE. THIS VEHICLE IS NOT SAFE. HOW MANY PEOPLE NEED TO BE IN THIS VEHICLE BEFORE AN ACCIDENT HAPPENS. LUCKILY FOR ME I WAS THE ONLY CAR ON THAT SECTION OF THE ROAD BUT IF I WASN'T I WOULD HAVE BEEN REAR ENDED ESPECIALLY DURING RUSH HOUR.
Power train, Nov 28, 2017
I RECENTLY PURCHASED A USED 2015 JEEP CHEROKEE LATITUDE. WHEN I AM AT A COMPLETE STOP AND TRY TO TAKE OFF IT STALLS TO SHIFT INTO SECOND GEAR AND THEN IT JERKS. THIS IS VERY DANGEROUS WHEN ENTERING INTO AN INTERSECTION.
Electrical system, Nov 27, 2017
2015 JEEP CHEROKEE. CONSUMER WRITES IN REGARDS TO TRANSAXLE RANGE SENSOR WIRE HARNESS. *LD THE CONSUMER STATED THERE WERE COMPLICATIONS WITH HAVING THE RECALL REPAIRS COMPLETED BY THE DEALERSHIPS. UPDATED 11/27/2017*JS
Power train, Nov 19, 2017
VEHICLE LOSES POWER WHILE DRIVING. APPEARS TO BE SHIFTING TO NEUTRAL AND REQUIRES DRIFTING TO BREAKDOWN LANE AND RESTARTING. WHEN POWER IS LOST INSTRUMENT PANEL READS SERVICE TRANSMISSION, SERVICE ABS, AND SERVICE PARKING BRAKE. NOT ENOUGH DATA FOR A PATTERN; ERROR HAS OCCURED DURING MOMENTS OF AGGRESSIVE GEAR CHANGING (MOUNTAINS) AND USING CRUISE CONTROL ON THE HIGHWAY.
Exterior lighting, Nov 18, 2017
IT IS VERY DIFFICULT TO SEE AT NIGHT. THE HEADLIGHTS ARE SMALL AND DO NOT GIVE ENOUGH LIGHTING. WE LIVE IN A RURAL AREA, STREET LIGHTS ARE ONLY IN CITY LIMITS. WE HAVE MISSED TURNS AND DRIVEWAYS DUE TO NOT BEING ABLE TO SEE FROM THE SIDE ON THE VEHICLE. THE LIGHTS ARE FAIR ON BRIGHT BUT YOU CAN'T DRIVE ON BRIGHT ALL THE TIME. WE HESITATE TOO GO OUT AT NIGHT DUE TO THIS PROBLEM. SIDE AND FRONT VISION IS A PROBLEM. THIS PROBLEM HAS EXISTED SINCE PURCHASE OF THIS VEHICLE WHEN IT WAS NEW UNTIL PRESENT.