2015 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,787 owner complaints filed for this model year. This is the 3rd highest complaint count among 12 Cherokee model years with reports.
Of the 2015 reports, 45 involved a crash and 28 involved a fire. 32 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Engine and engine cooling, exhaust systemOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Cherokee vehicles manufactured October 1, 2014, to June 18, 2015. The affected vehicles may have a misrouted air conditioning suction/discharge hose.
If the line is misrouted, it may contact the exhaust manifold, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealers will inspect the routing of the air conditioning hose. Any hose that is misrouted will be replaced and installed correctly. This work will be performed free of charge. The recall began on November 23, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R57.
Campaign 15V676000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Representative owner complaints
1,787 reports, newest first.
Seats, Jul 19, 2017
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V590000 (SEATS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR WITH TWO DEALERS (1. BOB MOORE CHRYSLER DODGE JEEP RAM OF TULSA, 4627 S MEMORIAL DR, TULSA, OK 74145, (918) 663-6343 AND 2. CHRIS NIKEL CHRYSLER JEEP DODGE RAM, 2920 N ASPEN AVE, BROKEN ARROW, OK 74012, (918) 355-5000). THE FIRST DEALER SCHEDULED AN APPOINTMENT AND STATED THAT THE PART WAS ORDERED, BUT, A WEEK LATER, INDICATED THAT THE PART WAS NOT AVAILABLE. THE SECOND DEALER INDICATED THAT THEY WOULD BE ABLE TO PROVIDE THE PART, BUT THEN NOTIFIED THE CONTACT THAT THE PART WAS NOT AVAILABLE. THE DEALERS DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Fuel/propulsion system, Jul 16, 2017
WHILE PULLING OUT OF PARKING LOT VEHICLE STARTED TO STALL , HAD TO PUMP GAS PEDAL. THIS CAUSED THE VEHICLE TO LURCH FORWARD WITH A SPUTTERING EFFECT. THOUGHT IT MIGHT STALL OUT. THIS HAS HAPPENED A FEW TIMES, ALSO WHEN I TURN VEHICLE OFF IT WILL NOT START AND THERE IS NO ELECTRICAL OPERATION AT ALL. I'VE FOUND I MUST REMOVE KEY FROM IGNITION BEFORE IT WILL RESTART. THIS INSTANCES HAPPEN AT RANDOM
Power train, Service brakes, Jul 15, 2017
VEHICLE WILL NOT START. SAYS TO SERVICE TRANSMISSION AND PARK BRAKE.
Power train, Engine, Jul 10, 2017
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO RESPOND AND ROLLED BACK IN REVERSE. THE CHECK ENGINE AND SERVICE TRANSMISSION INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (PERKINS MOTORS LOCATED AT 1205 MOTOR CITY DR COLORADO SPRINGS, CO 80905) WHERE IT WAS DIAGNOSED THAT THE SYSTEM NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000.
Power train, Jul 8, 2017
TRANSMISSION JERKS AND DOES NOT SHIFT PROPERLY AND SHIFTS TO NEUTRAL RANDOMLY. HAVE HAD THE SOFTWARE UPDATED MULTIPLE TIMES.
Power train, Jul 6, 2017
THIS VEHICLE SHIFTS EXTREMELY ROUGHLY INTO FIRST GEAR, BOTH FROM A STANDSTILL AND WHEN SHIFTING INTO FIRST FROM REVERSE. IT HAS BEEN TO THE DEALERSHIP ON 5 DIFFERENT OCCASIONS AND IN SPITE OF SOFTWARE UPDATES, THE PROBLEM PERSISTS. SINCE SOME VEHICLES WITH THIS SAME TRANSMISSION HAVE BEEN REPORTED TO SUDDENLY SHIFT INTO NEUTRAL WHILE DRIVING DOWN THE FREEWAY, I AM VERY CONCERNED. JEEP IS AWARE OF THE PROBLEMS WITH THIS 9 SPEED TRANSMISSION YET SEEMS INCAPABLE OF COMING UP WITH A SOLUTION TO FIX IT.
Power train, Electrical system, Engine, Jul 3, 2017
DRIVING MY VEHICLE OVER THE WEEKEND WHILE IN MOTION ON A CITY STREET MY VEHICLE TURNED OFF AND THEN TURNED BACK ON, THE VEHICLE TURNED COMPLETELY OFF NO POWER COULD NOT DO ANYTHING THE VEHICLE TURNED ON AND WAS ABLE TO CONTINUE DRIVING. WHERE MY FAMILY AND I WERE EXTREMELY NERVOUS THE REMAINDER OF THE TIME WHILE DRIVING HOME. THANK GOD I WAS NOT DRIVING ON A BUSY HIGHWAY WHERE THIS PROBLEM COULD HAVE CAUSED AN ACCIDENT WHERE MY FAMILY AND MYSELF COULD HAVE GOTTEN SERIOUSLY HURT OR WORSE COULD HAVE KILLED SOMEONE IN MY VEHICLE OR ANY OTHER VEHICLE DUE TO AN ACCIDENT. WHEN THE VEHICLE TURNED ON AGAIN THE CHECK ENGINE LIGHT CAME ON AND THE START AND STOP SYSTEM LIGHT CAME ON ADVISING TO HAVE THE SYSTEM CHECKED, THE REST OF THE TIME THE VEHICLE WAS BEING DRIVEN HOME IT CONSTANTLY SOUNDED LIKE IT WAS GOING TO LOOSE POWER AND TURN OFF.
Electrical system, Engine, Jul 3, 2017
TAKATA RECALL - THE ENGIN INDICATOR LIGHT CAME ON, ON MY WAY HOME BUT DISAPPEARED THE MORNING WHEN I STARTED THE JEEP. A FEW DAYS LATER I DROVE IT TO A LOCATION WHERE I STAYED FOR 2 HOURS, LEFT AND GOT HOME WHERE I STAYED FOR A FEW MINUTES. CAME BACK OUT TO USE THE VEHICLE BUT THE ENGINE DIDN'T 'TURN OVER' . CALLED THE SERVICE BECAUSE I THOUGHT IT WAS THE BATTERY. THEY RE-BOOT THE CAR & I LET THE ENGINE RUN FOR 1/2 HR. PER HIS INSTRUCTION. THE WENT TO A DRIVE THRU AND DECIDED TO HEAD HOME BUT SHORTLY AFTER THE JEEP SHUTS OFF AT A STOP LIGHT. I WAITED 5 MIN THEN RESTART AND HEADED HOME WITH MY HAZARD LIGHT FLASHING. I CALLED THE DEALER AND GOT 'AN AVAILABLE' APPOINTMENT FOUR DAY THEREAFTER.
Steering, Jun 30, 2017
WE WERE SOLD THIS VEHICLE TO FLAT TOW BEHIND A MOTOR COACH. ON THE HIGHWAY THE CAR STARTS TO SHAKE DANGEROUSLY OUT OF CONTROL. A DEATH WOBBLE. WE HAD TO COME TO A COMPLETE STOP TO GET THE VEHICLE UNDER CONTROL. WE THOUGHT WE HAD A TIRE BLOW OUT. IT IS UNSAFE TO TOW AS WAS DICTATED IN MY MANUAL. THIS VEHICLE WAS SOLD UNDER FALSE PRETENSE AND NEEDS TO BE RECALLED. I SHOULD NOT HAVE TO PAY ANOTHER $600 TO TOW THIS VEHICLE SAFELY WHEN IT WAS SOLD TO ME AS A SAFE VEHICLE TO TOW
Power train, Jun 28, 2017
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE ACCELERATED APPROXIMATELY TO 2,000 RPMS WHEN ATTEMPTING TO DECELERATE. AS A RESULT, THE VEHICLE SURGED FORWARD. THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL TO AVOID THE ACCELERATION AND MAKE THE VEHICLE DECELERATE INSTEAD. THE CONTACT TOOK THE VEHICLE TO THE DEALER (LEVANON JEEP CHRYSLER DODGE RAM) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPROGRAMMED. THE TRANSMISSION WAS REPROGRAMMED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,968. ...UPDATED 11/15/17 *BF THE CONSUMER STATED THE DEALER ADVISED THE CONSUMER WOULD GET USED TO THE VEHICLE'S DEFECT. *JS
Power train, Vehicle speed control, Jun 26, 2017
THE SERVICE TRANSMISSION MESSAGE CAME ACROSS THE SCREEN AND THE VEHICLE LOST ABILITY TO ACCELERATE. THIS OCCURRED ON AN INTERSTATE AT 72 MPH IN THE FAST LANE.
Electrical system, Jun 26, 2017
TAKATA RECALL I WAS DRIVING STRAIGHT ABOUT 50MPH ON A CITY STREET AND MY BACK WINDSHIELD EXPLODED. MY REAR DEFROST WAS ON.THE HOLES WERE DIRECTLY WHERE THE DEFROST CORDS WERE. THE CORDS WERE STICKING OUT AND THE GLASS WAS GONE ON THOSE TWO SPOTS. THE DEFROST CORD TIPS ARE BLACK AS IF THEY WERE BURNT. I CALLED THE POLICE AND THEY NOTICED MY WINDSHIELD WAS PUSHED OUT AND NOT IN, SO NOTHING COULD HAVE HIT MY CAR.
Power train, Jun 24, 2017
NEAR ACCIDENT. MY CHEROKEE GOT STUCK IN FOURTH GEAR OR HIGHER. WHEN I STOPPED AND TRIED TO GO AGAIN, IT CREEPED VERY SLOWLY UNTIL IT REACHED 40MPH. THIS WAS DURING RUSH HOUR TRAFFIC. IF STOPPED ON A HILL, IT WOULD ROLL BACKWARDS. VERY DANGEROUS. THE RPM'S FREQUENTLY WENT HIGH BEFORE SHIFTING. I JUST BOUGHT THIS A MONTH AGO. NOTICED HUNDREDS OF COMPLAINTS ON THE INTERNET ABOUT THE SAME ISSUE. TRANSMISSION PROBLEMS. MANY PEOPLE GETTING NEW TRANSMISSION AFTER LONG BATTLES WITH THE DEALER AND PUT IN DANGEROUS DRIVING CONDITIONS. SOME WITH CHILDREN IN THE CAR. JEEP IN SHOP ALREADY. HELP!
Power train, Jun 22, 2017
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE JERKED AND DECELERATED. THE FAILURE RECURRED SEVERAL OTHER TIMES. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (WHITTEN BROTHERS OF ASHLAND LOCATED AT 11409 WASHINGTON HWY, ASHLAND, VA 23005; (888) 459-1066), BUT NO FAILURES WERE FOUND WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-247-9753 AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER. CASE NUMBER: 31826079 WAS PROVIDED. THE FAILURE MILEAGE WAS 30,700. THE VIN WAS NOT AVAILABLE.
Other or unspecified, Engine, Jun 21, 2017
FAULTY ENGINE SENSORS CAUSES THE CAR STALL AT ANYTIME. WAS DRIVING WHEN STOPPED AT A RED LIGHT MY CAR STALLED AND THE DASHBOARD LIGHT UP ALONG WITH MULTIPLE ERROR MESSAGES. IT TOOK 15 TIMES FOR MY CAR TO RESTART. THIS ISSUE IS A COMPLETELY UNSAFE AND PUTTING THE DRIVER AND PASSENGERS AT GREAT RISK. CURRENTLY MY CAR IS IN THE SHOP BUT HAVE READ SIMILAR STORIES ONLINE SAYING THAT THIS PARTICULAR PROBLEM IS ASSOCIATED WITH A TRANSMISSION ISSUE. MANY STATED THIS IS KNOWN ISSUE AT CHRYSLER WHICH THEY HAVE DONE NOTHING TO ACTION THE CONSUMER.
Power train, Jun 12, 2017
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS ABOVE 30 MPH, THE VEHICLE FAILED TO SHIFT CORRECTLY AND MOVED SLUGGISHLY. THE SERVICE SHIFTER MESSAGE DISPLAYED AND THE GEAR SHIFTER INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS RECENTLY SERVICED PER NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN) AT AUTO PLAZA CHRYSLER DODGE JEEP RAM DE SOTO (LOCATED AT 128/30 MO-21, DE SOTO, MO 63020, (636) 337-7777). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 39,500.
Engine and engine cooling, Jun 11, 2017, fire
CAR WAS MAINTAINED AT DEALERSHIP. 1.5 YEARS OLD, 31,000 MILES. LAST OIL CHANGE AND SERVICE AT DEALERSHIP WAS ON 5/5/2017 WITH MILEAGE OF 29,056. FIRE OCCURRED ON 6/10/2017. DRIVING 35 MPH, STRAIGHT DOWN A SMALL HILL, FIRST GOT WARNING LIGHT THAT BRAKE FLUID WAS LOW, FOLLOWED BY ABS NEEDS SERVICING, FOLLOWED BY MANY WARNING LIGHTS ALL AT ONCE. GAS PEDAL FAILED TO WORK AT THAT POINT, LOOKED IN REAR VIEW MIRROR, BLUE SMOKE WAS COMING OUT OF THE CAR. COASTED TO A DIRT LOT, GOT OUT, FIRE UNDER DRIVERS SIDE FRONT WHEEL AREA. QUICKLY SPREAD TO THE REST OF THE ENGINE COMPARTMENT, DESTROYING THE CAR. FROM FIRST WARNING MESSAGE TO PULLED OVER WAS ABOUT 0.5 MILES AND ABOUT ONE MINUTE. PLEASE NOTE THAT THERE WAS A UCONNECT UPDATE (THE FIRST FOR THE CAR) ON 6/2/2017, ONLY EIGHT DAYS BEFORE THE CAR WAS DESTROYED BY FIRE. INCLUDING A PICTURE OF THE ENGINE COMPARTMENT AFTER THE FIRE. *BF *TR
Power train, Jun 6, 2017
TRANSMISSION WENT OUT IN THE MIDDLE OF AN INTERSECTION, WAS NOT ABLE TO MOVE THE VEHICLE ON MY OWN
Suspension, Jun 5, 2017, crash
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING 20 MPH, THE VEHICLE BRAKED INDEPENDENTLY DUE TO THE WHEELS TURNING INWARDS TOWARDS THE VEHICLE. AS A RESULT, THE VEHICLE CRASHED INTO A DITCH. THE VEHICLE WAS TOWED TO GATOR CHRYSLER JEEP (8040 SOUTH HARBOR CITY BLVD. MELBOURNE, FLORIDA 32901), BUT WAS NOT DIAGNOSED. THE INSURANCE AGENCY DIAGNOSED THAT THE LOWER CONTROL ARM FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND SENT AN INDEPENDENT MECHANIC TO INSPECT THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 32,000. ..UPDATED 07/20/17 *BF ..UPDATED 08/22/17 *BF *JS THE CONSUMER STATED THE VEHICLE WAS TRADED IN AFTER REPAIRS DUE TO THE VEHICLE STEERING BEING UNEASY. *TR
Other or unspecified, Jun 1, 2017, crash
THE ALL WEATHER MATS ON THE JEEP TRAILHAWK HAVE A LARGE RIDGE ALONG THE PERIMETER OF THE MAT. THIS RIDGE CAN CREATE A SQUEEZE POINT UNDER THE GAS PEDAL WHERE THE HEEL OF A SHOE CAN BE TRAPPED CAUSING THE SHOE TO PULL OF THE FOOT AND INTERFERING WITH THE ABILITY TO APPLY THE BRAKES. THIS SITUATION OCCURRED WITH ME IN STOP AND GO TRAFFIC WHILE I WAS WEARING COWBOY BOOTS. THE HEEL STUCK UNDER THE PEDAL AND WHEN I WENT TO APPLY THE BRAKES MY BOOT PARTIALLY PULLED OFF OF MY FOOT AND I WAS NOT ABLE TO STOP CAUSING AN ACCIDENT.
Power train, May 25, 2017
THE TRANSMISSION BANGS INTERMITTENTLY IN VARYING DEGREES IF INTENSITY FROM NOTICEABLE TO EXTREME. WHEN THE BANG IS EXTREME IT FEELS LIKE THE VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. IT SEEMS TO OCCUR IN THE LOWER GEARS WHEN THE VEHICLE IS HOT AND COLD. I DRIVE HARDER THAN MY WIFE AND THE BANGING OCCURS REGARDLESS OF THE DRIVER. UNABLE TO IDENTIFY ANY COMMON FACTORS OTHER THAN OCCURRING IN THE LOWER GEARS WHILE UP SHIFTING AND DOWN SHIFTING. I HAVE BROUGHT IS IN FOR SERVICE 3 TIMES. EACH OF THE FIRST TWO TIMES THEY WERE UNABLE TO DUBOLICATE THE ISSUE. THE LAST VISIT ON MAY 24, 2017 THE HEAD SERVICE TECHNICIAN ACKNOWLEDGED THE BANG DURING A TEST DRIVE. HE SAID HE WOULD ORDER A NEW TRANSMISSION BUT FIRST HAD TO NOTIFY CHRYSLER. TODAY WE WERE NOTIFIED THEY HAD TO FIRST REPLACE THE VALVE BODY AND WERE NOT REPLACING THE TRANSMISSION.
Other or unspecified, May 24, 2017
MY CAR IS 2 YEARS OLD AND HAS ROUGHLY 38,300 MILES. THE FACTORY WARRANTY IS 36,000 MILES. I PURCHASED THE CAR AT 37,401. THE PART THAT IS DEFECTIVE IS THE BLOWER MOTOR WHICH CAUSE THE BLOWER MOTOR SENSOR TO GO BAD. ACCORDING TO THE CERTIFIED JEEP MECHANIC AND THE JEEP CUSTOMER SERVICE REP THIS PART IS NORMALLY A PART THAT WOULD LAST THE NORMAL SERVICE LIFE OF THE VEHICLE. I BELIEVE THE PART IS EITHER DEFECTIVE. THE CAR WAS MOVING WHEN THE DEFECT WAS NOTICED ON THE HIGHWAY GOING STRAIGHT.
Other or unspecified, May 24, 2017
MY 2015 JEEP CHEROKEE HAS HAD TRANSMISSION SHIFTING ISSUES FOR OVER A YEAR. IT SHIFTS REALLY HARD (JERKS THE WHOLE CAR) AND MAKES A LOUD THUMPING NOISE. I HAVE TAKEN IT IN MULTIPLE TIMES. THE DEALERSHIP REPROGRAMMED THE TRANSMISSION COMPUTER BUT IT CONTINUED TO HAPPEN. I HAVE TAKEN IT IN TWICE SINCE THEN AND THEY SAID THE DIAGNOSTICS SHOW THERE IS NOTHING WRONG, AND IT DOES NOT HAPPEN IN THEIR TEST DRIVES, SO THEY CANNOT DO ANYTHING ABOUT IT.
Power train, May 19, 2017
THE 9 SPEED TRANSMISSION ON THIS VEHICLE DOES NOT SHIFT PROPERLY, ESPECIALLY THROUGH THE FIRST 3 GEARS. I HAVE BROUGHT MY 2015 JEEP CHEROKEE IN FOR TRANSMISSION ISSUES COUNTLESS TIMES AND HAVE BEEN TOLD THIS IS HOW THIS TRANSMISSION IS SUPPOSE TO OPERATE. I AM SUPPOSED TO ACCEPT THAT THE SHIFTING FROM 1ST TO 2ND CAN BE DELAYED AND THEN A HARD SHIFT THAT SOUNDS LIKE SOMEONE HIT MY CAR WHEN IT FINALLY DECIDES TO SHIFT INTO THIRD OR THE SAME IS TRUE FROM 3RD TO SECOND. THE DEALERSHIP FINALLY WAS ABLE TO CORRECT THESE HARD SHIFTS WITH A SOFTWARE UPDATE UNTIL I REALIZED WHAT THE SOFTWARE ACTUALLY DID. THE CAR WILL NOW NOT SHIFT INTO 2ND WHEN SLOWING DOWN, AND WHEN IT DOES FINALLY SHIFT DOWN, AFTER SLOWING DOWN TO 3 MPH, IT SHIFTS TO 1ST GEAR COMPLETELY BY PASSING 2ND GEAR. THIS CAUSES THE CAR TO ACCELERATE VERY SLOWLY IF YOU GET CAUGHT BETWEEN 1ST AND 3RD GEAR AND IF YOU PRESS TO HARD ON THE ACCELERATOR IT TENDS TO DOWNSHIFT TOO HARD CAUSING THE CAR TO LURCH FORWARD AND CAUSE A POTENTIAL ACCIDENT WITH ANY CARS IN FRONT OF YOU. THIS HAD BEEN GOING ON SINCE JUNE 2015 UNTIL THE SOFTWARE UPDATE REMOVED 2ND GEAR FROM THE DOWNSHIFT. SINCE THE CAR DOES NOT DOWN SHIFTS TO 2ND MY CAR TAKES LONGER TO SLOW DOWN AS THERE IS NO HELP FROM THE TRANSMISSION AND THIS CAN ALSO CAUSE AN ACCIDENT AS YOUR STOPPING TIME IS INCREASED, AS WELL AS ADDITIONAL WEAR AND TEAR ON YOUR BREAKS.
Service brakes, May 19, 2017
I WAS DRIVING ABOUT 45 MPH JUST AFTER LEAVING MY DRIVEWAY AND A DEER JUMPED IN FRONT OF THE CAR. WHEN I MOVE MY FOOT FROM THE GAS PEDDLE TO THE BRAKE PEDDLE IN A HURRY DURING ENGINE WARM UP THE POWER BRAKES DO NOT WORK. I CAN NOT STOP THE CAR. I CAN NOT ENGAGE THE ABS OR SLIDE THE TIRES. I PUSH THE BRAKE PEDDLE AS HARD AS I CAN AND THERE IS NO POWER BRAKES. I HAD THE DEALER SERVICE LOOK AT IT 3 OR 4 TIMES AND THEY EVEN TRIED SOME OTHER NEW CARS THAT ARE THE SAME MAKE AND MODEL AND SAID THAT THEY HAVE THE SAME PROBLEM. AND THAT THIS PROBLEM IS NOT REPAIRABLE BECAUSE ALL THE JEEP CHEROKEES ARE THE SAME WAY, ONLY SOME HAVE THE PROBLEM WORSE. THIS PROBLEM IS ONLY APPARENT DURING ENGINE WARM UP. IT SEEMS TO BE A LACK OF VACUUM TO THE POWER BRAKE MODULE WHEN YOU MOVE YOUR FOOT FROM THE GAS TO THE BRAKE, IN A SPLIT SECOND, DURING AN EMERGENCY STOP. MY CAR IS STILL NOT CORRECT AND DEALER SAYS THAT ALL JEEP CHEROKEES ARE NOT CORRECT. PLEASE HELP US JEEP CHEROKEE OWNERS BEFORE WE KILL SOMEONE. THANK YOU,