2016 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,406 owner complaints filed for this model year. This is the 5th highest complaint count among 12 Cherokee model years with reports.
Of the 2016 reports, 37 involved a crash and 14 involved a fire. 27 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, automatic transmissionApr 27, 2023
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update, free of charge. Owner notification letters were mailed May 11, 2023. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is 45A. This recall expands previous recall number 20V-343.
Campaign 23V302000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, axle assembly, axle shaftMay 11, 2016
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured September 30, 2015, to October 2, 2015. The left halfshaft may have been incorrectly manufactured causing it to fracture without warning.
A fractured halfshaft may disconnect from the drive axle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the left halfshaft, free of charge. The recall began on June 30, 2016. Owners may contact Chrysler's customer service at 1-800-853-1403. Chrysler's recall number is S38.
Campaign 16V287000 on NHTSA.gov
Power train, axle assembly, axle shaftMay 11, 2016
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured October 3, 2015, to March 22, 2016. The right halfshaft may have been incorrectly manufactured causing it to fracture without warning.
A fractured halfshaft may disconnect from the drive axle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the right halfshaft, free of charge. The recall began on June 30, 2016. Owners may contact Chrysler's customer service at 1-800-853-1403. Chrysler's recall number is S39.
Campaign 16V284000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Representative owner complaints
1,406 reports, newest first.
Power train, Mar 17, 2018
TRANSMISSION STALLING WHILE STARTING 0-20 MPH. HARD SHIFTS AND SERVICE LIGHT FLASHING. AFTER SEVERAL INSTANCES, VEHICLE TRANSMISSION STOPPED WORKING AS I APPROACHED A STOP SIGN. I STOPPED, SHUT OFF AND RESTARTED THE VEHICLE IN PARK, SHIFTED TO DRIVE AND THE VEHICLE OPERATED IN REVERSE.
Power train, Mar 15, 2018
TRANSMISSION RANDOMLY GOES INTO NEUTRAL & THE CAR DOES NOT MOVE WHEN PRESSING THE GAS. THE 1ST TIME IT HAPPENED I WAS PULLING OUT ON AN EXTREMELY BUSY HIGHWAY & MAKING A RIGHT TO MERGE INTO TRAFFIC. MY CAR FROZE IN THE LANE & 3 CARS NEARLY HIT ME AT HIGH SPEEDS SWERVING AROUND ME. I BROUGHT IT TO THE JEEP DEALERSHIP AS IT IS UNDER WARRANTY & AFTER A FEW HOURS, THEY CALLED & SAID IT WAS READY & IT WAS JUST A "SOFTWARE UPDATE". WEEKS LATER THE SAME THING HAPPENED ONLY THIS TIME WHILE MAKING A LEFT TO MERGE INTO TRAFFIC. I WAS IN THE MEDIAN WAITING FOR TRAFFIC TO CLEAR & WHEN IT DID, I WENT - AGAIN IT WAS LIKE IT WAS STUCK IN NEUTRAL & THIS TIME I WAS ALMOST HIT BY A SEMI-TRUCK WHO NEARLY JACK-KNIFED TRYING NOT TO HIT ME. BACK TO THE DEALERSHIP I WENT EXPRESSING MY TERROR & THE FACT THERE IS NO WAY I FEEL SAFE IN THIS CAR UNTIL IT'S FIXED. I'M SUPPOSE TO PUT MY 15 YEAR-OLD SON BEHIND THE WHEEL OF IT WHEN HE GETS HIS PERMIT IN A FEW WEEKS?? TODAY IS THURSDAY & MY CAR HAS BEEN AT THE DEALERSHIP SINCE 7:30AM LAST FRIDAY. I HAVE TO PICK IT UP TOMORROW AFTER WORK. THEY CALLED TO TELL ME THEY "CANNOT DUPLICATE THE PROBLEM" & RECOMMENDED I "DRIVE WITH THEIR TECHNICIAN TO SEE IF IT CAN BE DUPLICATED WITH HIM IN THE CAR..." SERIOUSLY!? CONSIDERING THIS IS A RANDOM/INTERMITTENT ISSUE, & DOES NOT COME WITH WARNING, THE DUPLICATION EFFORT IS NOT LIKELY. I RELAYED THE RESEARCH I HAD DONE SINCE ONLINE & RECOMMENDED LOOKING AT THE 9-SPEED TRANSMISSION ISSUES THAT HAVE CAUSED PROBLEMS WITH THE SAME CAR. EXPLAINING THEY DESCRIBE THE SAME PROBLEM I AM EXPERIENCING. I WAS TOLD THEY "CANNOT USE INFORMATION FOUND ON GOOGLE" & "THEY'VE CHECKED ALL SOFTWARE UPDATES, RECALLS, & TSR'S..." BUT "THEY'RE ALL BASED ON THE DATE IT WAS BUILT & NOTHING'S COME UP". I AM LITERALLY TERRIFIED TO DRIVE. I KNOW THERE'S A LEMON LAW HERE, BUT I'M AFRAID THE NEXT TIME IT HAPPENS I MAY NOT BE AS LUCKY. HELP!!??
Engine, Mar 15, 2018
WHEN GOING DOWN INCLINE THE ENGINE AND RPMS GAUGE SURGE UP AND DOWN.
Fuel/propulsion system, Mar 9, 2018
SHORTLY AFTER FUELING MY VEHICLE MY VEHICLE WILL LOSE ALL ACCELERATION. IT HAS BEEN A PROBLEM SINCE THE CAR WAS FIRST PURCHASED AND CONTINUES WITH 30,000 MILES. IT OCCURS ABOUT 70% OF THE TIME AFTER FUELING. THE MOST RECENT OCCOURANCES CAUSED ME TO STALL ON A MAJOR ROADWAY. I WAS NEARLY HIT BY A TRAILER. IN ORDER FOR ME TO GAIN POWER AGAIN I MUST SHIFT TURN THE CAR OFF SHIFT TO PARK AND THEN RESTART THE CAR..
Engine, Mar 8, 2018
MY CAR WON'T START INTERMITTENTLY AND COMPLETELY SHUT OFF STOPPED AT A TRAFFIC LIGHT. IT STARTED AFTER 15 MINUTES OF BEING IN THE FAST LANE WITH MY FLASHERS ON WHICH WAS EXTREMELY DANGEROUS. I COULD HAVE BEEN HIT EASILY. THIS PROBLEM IS OCCURING AMONG A LOT OF CUSTOMERS OF JEEP. THEY NEED TO BE ACCOUNTABLE.
Power train, Other or unspecified, Engine, Mar 2, 2018
THE ENGINE SHUTS OFF WITHOUT ANY WARNING. IT HAS HAPPENED ON RAMPS, A PARKING GARAGE, ON THE HIGHWAY AND THE MIDDLE OF AN INTERSECTION. NO WARNING LIGHTS COME ON UNTIL AFTER THE ENGINE STOPS. THE STEERING FAILS, THE BRAKES FAIL AND THE VEHICLE ROLLS TO A STOP. OFTEN, IT WILL TAKE SEVERAL MINUTES AND ATTEMPTS TO RESTART THE ENGINE. I WAS ADVISED BY THE DEALERSHIP THAT THE OIL WAS LOW. THE ENGINE CONTINUES TO SHUT OFF AND WITH NO CORRELATION TO TIME FRAME AFTER HAVING THE OIL REPLACED, TIME IT HAS BEEN DRIVEN, OR DURATION OF THE TRIP. THIS IS COMPLETELY UNSAFE TO THE PERSON OPERATING THE VEHICLE AND TO OTHERS ON THE ROAD. JEEP AND THE DEALERSHIP HAVE IGNORED THE PROBLEM AND I HAVE EVEN BEEN TOLD BY JEEP CUSTOMER SERVICE THAT "THE ENGINE IS OPERATING AS DESIGNED" WHICH MEANS THAT IT WILL SHUT OFF WITHOUT WARNING TO PROTECT THE ENGINE, NOT THOSE INSIDE THE VEHICLE. THEY HAVE REFUSED TO FIX OR ACKNOWLEDGE THE ISSUE, REFUSED TO VOID THE LEASE AND REFUSED TO REPLACE THE VEHICLE.
Steering, Electrical system, Engine, Feb 23, 2018
WHILE STOPPED AT AN INTERSECTION, THE VEHICLE STALLED. ALL LIGHT WENT OFF AND BRAKE PEDAL STUCK DOWN. I PUT CAR IN PARK AND TURNED KEY. TRIED TO RESTART VEHICLE AND NOTHING STARTED... LIGHT JUST CAME ON THE DASH WITH EVERY ITEM FLICKING. THE BRAKE PEDAL WAS STILL STUCK DOWN. IF I OUT THE CAR IN NEUTRAL, UNABLE TO PUSH VEHICLE AND UNABLE TO REMOVE PARKING BREAK. KEEP IN MIND I'M AT A VERY HEAVY TRAFFIC INTERSECTION. TOOK ABOUT 5 MINUTES UNTIL THE CAR TOLD ME TO PRESS BREAK TO RELEASE PARKING BREAK . I TURNED THE KEY AND THE VEHICLE STARTED AGAIN. NOW I AM AFRAID THIS WILL HAPPEN EVERY TIME I COME TO A STOP. MY CAR HAS 19300 MILES.... NOTHING TO THIS EXTENT SHOULD BE GOING WRONG.
Structure, Feb 16, 2018
WINDOW WOULD NOT GO DOWN WHEN THE SWITCH WAS PUSHED. LATER WHILE DRIVING WINDOW STARTED SLIDING DOWN BY ITSELF. DEALERSHIP CLAIMED THE RETURN WAS BROKEN AND 2" OF THE BOTTOM OF THE WINDOW WAS BROKE OFF. NO ACCIDENT OR DAMAGE HAD BEEN DONE TO THE DOOR. BREAKAGE SEEMS TO BE CONSISTENT WITH EARLIER JEEP MODELS. DEALERSHIP WOULD NOT COVER REPAIR AND CHANGED OVER $900 TO REPAIR.
Power train, Feb 15, 2018
SERVICE TRANSMISSION AND CHECK ENGINE LIGHT CAME ON DRIVING ON I270 IN MARYLAND AND COMPLETELY LOST ALL POWER AT 60MPH AND HAD TO CAREFULLY COAST TO THE SIDE OF THE ROAD BECAUSE VEHICLE WOULDN'T ACCELARATE ANYMORE. VEHICLE IS AT THE DEALERSHIP NOW BACK IN VIRGINIA AFTER GETTING TOWED FROM I270. MY JEEP ONLY HAS 27000 MILES.
Wheels, Feb 14, 2018
I PURCHASED MY 2016 JEEP CHEROKEE IN MARCH OF 2016, AND TOOK DELIVERY IN JUNE OF 2016. AFTER HAVING MUNTI0LE MAINTENANCE ISSUES WITH IT, IT WAS DETERMINED THAT MY JEEP HAD 2 DIFFERENT TIRE SIZES ON IT. TWO TIRES HAD A CIRCUMFERENCE OF 60R AND THE OTHER TWO HAD A CIRCUMFERENCE OF 65R. FIAT-CHRYSLWR HAS REFUSED TO MAKE AMENDS TO THIS POINT. I DID NO FIND OUT UNTIL AFTER DRIVING 11,000 MILES.
Power train, Feb 13, 2018
2/12/18 ,2016 JEEP CHEROKEE, 26,300 MILES. DRIVING ON I-5 IN WASHINGTON TO SEATTLE TP PICK UP MY PREGNANT WIFE FROM THE AIRPORT ABOUT 45 MILES FROM HOME SPEED WAS 72 MPH. SERVICE TRANSMISSION DISPLAYED ON DASH WITH THE CHECK ENGINE LIGHT. THE VEHICLE WOULD REV BUT SLOWLY ACCELERATE. I WAS ABLE TO GET OFF THE HIGHWAY. ONCE STOPPED THE CAR WOULD REV BUT BARLEY MOVE FORWARD. PULLED INTO A SHOPPING CENTER, I TURNED THE CAR OFF AND INSPECTED THE ENGINE AND UNDERNEATH THE VEHICLE FOR ANY FLUIDS. ONCE I STARTED THE CAR IT WOULD CREEP FORWARD SLOWLY UNTIL IT REACHED 45MPH. THE SERVICE TRANSMISSION CLEARED FROM THE DISPLAY BUT THE CHECK ENGINE LIGHT STAYED ON. THE CAR OPERATED NORMALLY BUT SHIFTED ROUGH. TURNED AROUND TO HEAD HOME THE SERVICE TRANSMISSION DISPLAYED AGAIN AND THE CAR WOULD NOT ACCELERATE. PULLED OVER AGAIN TURNED THE CAR ON AND OFF AND RESUMED NORMAL DRIVING. THE CHECK ENGINE LIGHT IS STILL ON BUT LIMPED 45 MILES HOME. I WILL BE TAKING THE CAR TO THE DEALERSHIP IN THE MORNING. MULTIPLE COMPLAINTS ABOUT THIS ISSUE FOR THE VEHICLE.
Exterior lighting, Feb 12, 2018
HEADLIGHTS ARE INADEQUATE, VERY BAD LIGHTING FOR NIGHT DRIVING, NOT INCIDENTS BUT RELUCTANT TO DRIVE AT NIGHT
Other or unspecified, Feb 10, 2018
SEAT CAPACITY LABEL OFF BY 1
Power train, Feb 5, 2018
DRIVING ON THE HIGHWAY A DINGING NOISE CHECK ENGINE LIGHT CAME ON SERVICE TRANSMISSION MESSAGE CAME UP LOST ALL POWER WAS BARELY ABLE TO GET OUT OF THE WAY OF THE TRAFFIC BEHIND SOMETHING NEEDS TO BE DONE BEFORE PEOPLE GET KILLED THIS IS VERY DANGEROUS MY CAR ONLY HAS 61,000 MILES ON IT
Electrical system, Engine, Feb 1, 2018
TODAY, FEBRUARY 1, 2018 I WAS DRIVING ON A STRAIGHT ROAD AND MY 2016 JEEP CHEROKEE AND IT SHUT OFF IN THE MIDDLE OF ME DRIVING IT. I WAS ON A BUSY STREET IN MY TOWN AND ALMOST GOT T-BONED BY ANOTHER CAR. I AM 5 MONTHS PREGNANT AND THIS IS A MAJOR SAFETY CONCERN. I FEARFUL TO STEP BACK INTO MY VEHICLE AND DRIVE IT.
Other or unspecified, Jan 31, 2018
PLEASE HELP ME WITH MY POTENTIALLY DEADLY PROBLEM? MY 2016 CHEROKEE DIES WHILE I'M DRIVING (CITY & HIGHWAY ["DINGED" BUT DIDN'T DIE-I WON'T DRIVE IT ON THE HIGHWAY]). IT IS FRIGHTENING AND POTENTIALLY DEADLY. THERE IS NO PATTERN TO WHEN OR WHY THIS HAPPENS. IT HAPPENS REPEATEDLY AND THE DEALERSHIP CANNOT IDENTIFY NOR CORRECT THE PROBLEM. THE COMPUTER DOESN'T REGISTER ANY CODES AND DOESN'T RECOGNIZE THAT THE VEHICLE HAS DIED. NOTHING SHOWS ON THE DASHBOARD EITHER WHEN THIS HAPPENS. THERE IS A "DING" AND THE CAR DIES. I HAVE BEEN READING (ONLINE) MANY OTHER IDENTICAL ACCOUNTS OF THIS PROBLEM WITH OTHERS WHO WON THE 2015 & 2016 CHEROKEE MODELS. MY CAR IS, YET AGAIN, AT THE DEALERSHIP. PLEASE HELP ME? THIS IS A POTENTIALLY DEADLY SITUATION. I AM AFRAID TO DRIVE THIS VEHICLE. AND, OTHERS ARE EXPERIENCING EXACTLY THE SAME THING. THANK YOU!
Engine, Jan 25, 2018
ENGINE THERMOSTAT WENT BAD AROUND 60,000 MILES. THE ENGINE WOULD NOT WARM UP TO TEMPERATURE ON COLD DAYS AND WOULD NOT STAY COOL ENOUGH ON WARM DAYS. THE ENGINE LIGHT CAME ON AND THE ENGINE DIDN'T SOUND LIKE IT SHOULD WHEN RUNNING. THE THERMOSTAT HAD TO BE REPLACED, COSTING ALMOST $500 FOR A FIX THAT SHOULDN'T HAVE COST THAT MUCH.
Steering, Electrical system, Service brakes, Jan 24, 2018
"TAKATA RECALL" I HAVE HAD MY CAR LOOKED AT A COUPLE TIMES FOR THE SAME ISSUES AND NO LUCK GETTING IT FIXED. WHILE DRIVING ON BOTH HIGHWAY AND REGULAR ROADS I WILL GET A WARNING CHIME AND ALL OF A SUDDEN MY SERVICE PARKING BRAKE, ABS, TRACTION CONTROL, AND FOUR WHEEL DRIVE- OVERHEATED LIGHTS COME ON. I THEN LOSE POWER STEERING, THE STEERING WHEEL BECOMES VERY STIFF AND THE BRAKES STOP WORKING. IT IS VERY SCARY ESPECIALLY IN THE WINTER TIME, TO NOT BE ABLE TO CONTROL YOUR VEHICLE. I AM PREGNANT AND HAVE A 2 YEAR OLD CHILD AND DO NOT WANT THIS JEEP ANYMORE UNLESS FIXED. I HAVE DONE RESEARCH AND IT SEEMS THAT PEOPLE WITH THE SAME JEEP EVEN DIFFERENT YEARS HAVE HAD THE SAME ISSUE. PLEASE HELP! THIS ALWAYS HAPPENS WHEN THE VEHICLE IS IN MOTION. I HAVE MANY OF THE SAME IMAGES JUST ALL DIFFERENT DAYS THIS HAS HAPPENED TO ME. I WILL ATTACH AND IMAGE BELOW. AS STATED THIS HAS HAPPENED MULTIPLE TIMES NOT JUST ONE DAY. THANK YOU.
Steering, Suspension, Other or unspecified, Jan 15, 2018
JEEP WOBBLE. I WAS TOWING MY VEHICLE BEHIND MY MOTOR HOME. I HAD TRAVELED APPROXIMATELY 300 MILES WITHOUT PROBLEMS. NEAR THE END OF MY TRIP I MADE A RIGHT TURN. JUST AFTER MAKING THE TURN I FELT A VIOLENT SHAKING. THE INCIDENT OCCURRED AT LOW SPEED ESTIMATED TO BE 20 TO 25 MILE PER HOUR. I LOOKED INTO THE REAR CAMERA AND WAS ABLE TO SEE THE VEHICLE OSCILLATING FROM SIDE TO SIDE.I IMMEDIATELY SLOWED TO A STOP TO GET THE SHAKING TO STOP. SINCE I WAS BLOCKING TRAFFIC I CONTINUED ON TO A SAFE PLACE. AFTER PROCEEDING ABOUT A MILE TO MY DESTINATION, I HAD NO FURTHER ISSUES. I HAVE CONTACTED JEEP CONCERNING THE ISSUE. THEY STATED THAT IT WAS ON ME TO BUY A WIRING KIT TO CORRECT THE PROBLEM. WHEN I PURCHASED THE VEHICLE ON DECEMBER 31, 2017, I TOLD THE DEALER THAT I WAS IN THE MARKET FOR A VEHICLE FOR TOWING. THEY DID NOT HAVE ONE WITH THE EQUIPMENT NECESSARY FOR TOWING IN STOCK BUT STATED THEY COULD GET ONE FROM LOUISVILLE KY. I AGREED TO HAVE GET IT. IN SHORT I PURCHASE A VEHICLE THAT THE DEALERSHIP SAID WAS READY FOR TOWING. AT NOW TIME DURING THE SALES PROCESS OR AFTER WAS I EVER NOTIFIED A A WIRING PACKAGE REQUIREMENT. I JUST LEARNED OF IT IN RECENT DAYS WHEN I HAD IT IN THE SHOP. I FEEL THAT CHRYSLER SHOULD PAY FOR THE FIX AND NOT ME AS THE CONSUMER BASED ON THEIR REPRESENTATION THAT THE VEHICLE WAS READY FOR TOWING.
Power train, Jan 13, 2018
FIRST TIME TRANSMISSION WOULD NOT ENGAGE AT A RED LIGHT, I THOUGHT IT WAS SOMEHOW MY FAULT. ON/OFF ALLOWED ME TO PROCEED. THEN, A FEW WEEKS LATER, TRANSMISSION WOULD NOT ENGAGE AFTER FULL STOP AT REDLIGHT ON A MULTI LANE ROAD WITH A CENTER MEDIAN. WAS ABLE TO STOP AND RESTART IN 4WD TO LIMP OFF ROAD, BEFORE TRANSMISSION SHUT DOWN AGAIN. ON/OFF RESTORED FUNCTION AFTER A FEW MINUTES AND ALLOWED ME TO DRIVE DIRECTLY TO DEALER. CAR ?REPAIRED? BUT HOURS AFTER RETURN FROM DEALER SIMILAR PROBLEM ATTEMPTING TO ENTER A LIMITED ACCESS HI-WAY: TRANSMISSION DISENGAGED WHILE TRYING TO ACCELERATE. PROBLEM OF DRIVE TRAIN ENGAGING HAS ALSO OCCURRED FROM A COLD START, AND IT TOOK SEVERAL ON/OFF CYCLES TO ENGAGE TRANSMISSION AND GET CAR BACK TO DEALER. DEALER HAS FOCUSED ON ADAPTIVE SENSORS AND WIRING HARNESS (BECAUSE OF A LOW VOLTAGE READING), WHICH MAKE NO SENSE TO ME. CONFUSION CREATED BECAUSE WITH EACH TRANSMISSION FAILURE EVERY WARNING LIGHT ON THE DASHBOARD WENT OFF. READING THESE NHTSA BULLETINS, I HAVE SEEN SEVERAL SIMILAR POSTINGS ABOUT THE POWER TRAIN NOT ENGAGING, SO I KNOW MY PROBLEM IS NOT ISOLATED. I MENTIONED TO DEALER A 2016 GRAND CHEROKEE RECALL FOR BRAKE TRANSMISSION SHIFT SOLENOID, WHICH SEEMS TO HAVE CAUSED A SIMILAR TRANSMISSION DISENGAGEMENT MY SUGGESTION WAS DISMISSED. CAR ONLY 1 YEAR OLD AND I HAVE BARELY HAD USE IN LAST 45 DAYS. WE ARE NOT CRAZY, AND WE HAVE A GOOD BASIS OF COMPARISON THAT SOMETHING IS FUNDAMENTALLY WRONG AND STILL UNDIAGNOSED. WE OWN AN IDENTICAL SECOND JEEP, PURCHASED WITHIN ONE MONTH OF THIS ONE. SECOND CHEROKEE IS FINE...SO FAR.. HOWEVER, ON OUR RECOMMENDATION MY SISTER IN LAW ON OTHER SIDE OF COUNTRY PURCHASED SAME CAR WITHIN A MONTH OF OUR SECOND. SAME CAR AND SAME MILEAGE/YEAR AND SHE IS EXPERIENCING AN ENGINE SHUTDOWN PROBLEM. SUSPECT OUR PROBLEMS ARE RELATED. *BF.. *TR
Other or unspecified, Engine, Dec 26, 2017
SINCE MY PREVIOUS COMPLAINT, 11048717 I WAS DENIED A BUY BACK BY FCA, LLC VIA FIRST CLASS MAIL STATING I WAS NOT ELIGIBLE UNDER GA LEMON LAW REGARDLESS OF IT BEING OUT OF SERVICE MORE THAN 30 DAYS. SINCE THIS LETTER THE VEHICLE HAS DIED 3 TIMES WHILE IN MOTION AND CONTINUES TO SKIP ALONG WITH A DECREASE IN RPMS WHILE IDLING (OBSERVED MY DEALERSHIP SERVICE). I ALSO HAD SMOKE AND A STRONG ODOR COMING FROM THE LEFT FRONT SIDE OF THE VEHICLE WITH NO REASON AS TO WHY. THIS CAR IS DANGEROUS AND I CANNOT BELIEVE THERE HAS NOT BEEN A TOTAL RECALL SINCE IT IS SHUTTING OFF WHILE DRIVING FOR SO MANY PEOPLE.
Exterior lighting, Dec 24, 2017
THE HEADLIGHTS ARE TO DIM TO DRIVE THE VEHICLE AT NIGHT. I HAVE READ SEVERAL POST OF TTHE SAME ISSUE WITH THIS VEHICLE. DIM HEADLIGHTS NOT ABLE TO SEE ON COMING LANES.
Power train, Electrical system, Dec 15, 2017
THE TRANSMISSION SLAMS INTO GEAR WHEN RE-ACCELERATING. (USUALLY AT LOWER SPEEDS) SOMETIMES THE RPM'S WILL INCREASE BUT THE VEHICLE WILL NOT MOVE FORWARD. (THIS CAN BE DANGEROUS WHEN YOU NEED TO GET UP TO SPEED SAFELY.) THERE IS ALSO A MINOR CLICKING NOISE WHEN THE AIR CONDITIONER IS TURNED ON. (MOSTLY JUST ANNOYING)
Other or unspecified, Dec 13, 2017
I WAS DRIVING ON A HIGHWAY AND I HEARD AN AUDIBLE ALERT WHILE "SERVICE TRANSMISSION" LIT ON THE DISPLAY AND THE CHECK ENGINE LIGHT CAME ON. I PULLED INTO THE RIGHT LANE TO GET OFF THE NEXT EXIT, AND THE CAR STARTED SHAKING LIGHTLY. AS I WAS ON THE EXIT RAMP, MY GAS PEDAL WOULDN'T DO ANYTHING. SEEMS LIKE IT JUST STOPPED WORKING. I GLIDED TO A STOP AND WAS ABLE TO SAFELY MAKE SOME PHONE CALLS. THERE WAS A TECH SERVICE BULLETIN "TO REPROGRAM TRANSMISSION CONTROL MODULE WITH UPDATED SOFTWARE". I FEEL THIS IS A VERY BIG SAFETY ISSUE AND IT SHOULD BE A RECALL, NOT JUST A TECH SERVICE BULLETIN. THE DEALER WAS EXCELLENT IN HANDLING THIS SITUATION, BUT I'D LIKE TO SEE THIS PROBLEM TURN INTO A RECALL BEFORE SOMEONE GETS SERIOUSLY INJURED. THE TROUBLE CODE THEY FOUND IS "P088700 TRANSMISSION CONTROL CIRCUIT". THANK YOU.
Power train, Other or unspecified, Dec 12, 2017
SERVICE SHIFTER LIGHT RANDOMLY COMES ON. NOTHING ELSE SEEMS TO BE AFFECTED, SOMETIMES WHEN ENGINE IS TURNED OFF THEN BACK ON THE LIGHT DISAPPEARS. OTHER TIMES, IT REMAINS ON. THE DRIVE ABILITY OF THIS VEHICLE IS UNAFFECTED, HOW EVER SOMETHING IS OBVIOUSLY WRONG WITH THIS. THIS FIRST OCCURRED WHEN BACKING FROM MY DRIVEWAY, I SHIFTED FROM REVERSE TO DRIVE, THE VEHICLE DINGED, AND THE LIGHT APPEARED ON MY DASH. NOW IT WILL RANDOMLY DO IT, DOESN'T MATTER WHEN OR WHERE, DRIVING DOWN THE ROAD, OR SIMPLY TURNING ON THE VEHICLE.