2019 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 12 Cherokee model years with reports.
Of the 2019 reports, 40 involved a crash and 19 involved a fire. 37 people were injured.
What owners report most often
Recalls and investigations
Power trainMay 7, 2026
Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
Campaign 26V290000 on NHTSA.gov
Power trainApr 29, 2025
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
Campaign 25V011000 on NHTSA.gov
Steering, rack and pinion, rackAug 29, 2019
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
A loss of steering control increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Campaign 19V637000 on NHTSA.gov
Air bagsJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.
Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V63.
Campaign 19V449000 on NHTSA.gov
SeatsMar 28, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
In the event of a crash, the seat may move, increasing the risk of injury.
Chrysler has notified owners, and dealers will tighten the mounting bolts, free of charge. The recall began April 11, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V31.
Campaign 19V248000 on NHTSA.gov
Electrical system, instrument cluster/panelDec 20, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.
Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.
Campaign 18V917000 on NHTSA.gov
Power train, automatic transmissionOct 19, 2018
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
A vehicle stall can increase the risk of crash.
Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.
Campaign 18V739000 on NHTSA.gov
Electrical system, wiring, front underhoodAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
A vehicle stall can increase the risk of a crash.
Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Campaign 18V524000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
A reduction of braking performance can increase the risk of a crash.
Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.
Campaign 18V523000 on NHTSA.gov
Power train, automatic transmissionJul 26, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.
Campaign 18V492000 on NHTSA.gov
Engine and engine cooling, engineMay 25, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Cylinder damage or camshaft failure can cause the engine to stall, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and repair or replace the affected engine components, as necessary, free of charge. The recall began August 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U52.
Campaign 18V344000 on NHTSA.gov
Representative owner complaints
1,643 reports, newest first.
Vehicle speed control, Other or unspecified, Engine, Jan 14, 2026
I was driving down the interstate in the mountainous region of Montana. While coming down the hill, I lost all power in my vehicle. My car continued to slow down, unable to accelerate. I had multiple warnings/things flash across my screen that identified that I no longer had access to them. After about 30 minute or more of driving slower and slower, able to initially go 30 mph, then it continued to decrease. I was maybe to go 10 mph up a hill to try to get to the next town. I inched my way to the dealership to drop my car off. I know there is a recall on my vehicle for something related to power however in the past year, every time I take it to dealer, they say there is nothing available to fix it. I now have no vehicle and I could have easily been hit from behind during the time where I continued to lose power in the vehicle. It was a terrifying feeling to know I could be stranded on a mountain road with no cell service, etc. If there is something wrong with a vehicle because of manufacture errors, then they need to do something ASAP or provide me a new car immediately for my safety and well being. If the whole 2019 model of Jeep is an issue, then provide me a new vehicle. This is not the first issue I had with this car. Early on after purchasing it, my dash lights would all disappear while driving down the road. No speedometer, nothing. The area where the radio and other communication is at, got so hot that one could not even touch it. They did eventually replace whatever caused that problem but that was a safety issue as well. Last year I was in a car accident because I stepped on the gas to go, and there was nothing and then all of a sudden it took off and by then the car in front of me stopped. This is when I realized there is a significant problem with the power of the car. The dealer said it was probably related to the recall but don't have a way to address it.
Power train, Jan 13, 2026
The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 20 MPH, the vehicle stalled with the “Service 4-WD” warning light illuminated. The vehicle was able to be restarted; however, the failure persisted. The vehicle was taken to a dealer, where it was diagnosed and determined that the power transfer unit (PTU) had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 140,000.
Power train, Jan 13, 2026
In July of 2025 the srv 4x4 warning light came on a clanking sound began happening while driving. Eventually my jeep would begin shifting gears really hard. My local jeep dealer service dept. diagnosed that the PTU was failing. There was a recall in the recent months but my VIN was not on the recall list. They offered a good faith repair estimate of $2,500 plus tax to fix it and ordered the parts which were on a long backorder. Its now January 2026 and the parts are still not in yet. I should not have to pay $2,800 for a part that has been recalled on the same vehicle, make and model in recent months and I can't even have it repaired in a reasonable time. Very poor customer service Chrysler Jeep!
Power train, Jan 13, 2026
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 50 MPH, the vehicle started vibrating abnormally. A dealer was contacted. The vehicle was taken a dealer where it diagnosed and determined that the PTU needed to be replaced. The vehicle was not repaired. The failure had occurred twice. The contact related the failure to NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 56,221.
Power train, Jan 12, 2026
Our 2019 Jeep Cherokee Trailhawk made the warning code "service 4 wheel drive" and shortly after when parked at a gas station shifted itself into 4 LOW. I figured it out after starting to drive and we limped home which was a few miles away. We called the dealership and were told to bring it in for diagnostic. While parked on the inclined driveway the Jeep shifted itself into N and luckily I was able to press the brake (Non-ABS or hydraulic assistance due to the engine being off) stop it from rolling through the sidewalk into the street. I was able to get the Jeep into 2H to drive the 5 miles to dealership where they said they would do a diagnostic. 2 days later they texted us to say the transfer case was at fault and that would cost us $3825 up front and then we could submit a claim to Mopar to be reimbursed. I don't believe the original PTU (Transfer case) is available for inspection but you could ask the dealership. It's obvious our safety along with neighbors, pedestrians, and people driving down the street were put at risk, and had we known how serious the issue was, I would have asked for it to be towed to the dealership instead of driving it. The problem was confirmed by the dealer to be under recall. I don't know if anyone besides the dealership has inspected our failed PTU. We had very little warning to the problem. I believe the first time we saw the warning light was the same day the vehicle began having mechanical failures.
Power train, Jan 12, 2026
The vehicle is subject to an open safety recall, Jeep recall 01C / NHTSA 25V-011, involving loss of motive power due to a power transfer unit defect. There is currently no available remedy or repair procedure. This vehicle has experienced loss of power while driving at freeway speeds on three separate occasions, creating an immediate safety risk. Because the recall has no fix, the vehicle is unsafe to operate and is not being driven. Stellantis Customer Care case [XXX] is open, but escalation beyond the call center has been denied. The owner is an [XXX] driver. The lack of a remedy has rendered the vehicle unusable and created ongoing safety and transportation issues. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Power train, Jan 10, 2026
Power Transfer Unit (PTU) failure. It is available for inspection upon request. Visible PTU fluid leaking under the vehicle. Loss of 4WD. Service 4WD warning on dashboard began on Monday, January 5, 2026. Vibrations and grinding noises while driving. Burning oil smell in the cabin. Change in driving, such as delayed engagement and jerking during acceleration. Loss of power. My safety and the safety of others was put at risk at least twice when I experienced Loss of Power while driving. The vehicle unexpectedly shut off and all power was loss while in drive on two separate occasions in late 2025. PTU fluid leak is also a risk to my safety due to its potential for vehicle overheating, fire hazard, loss of 4WD, and/or catastrophic failure. The vehicle was taken to the service department of Ourisman Dodge Jeep Ram of Alexandria, VA on Thursday, January 8, 2026. The vehicle was inspected and PTU failure was confirmed by the dealership service department representative, Dennis Orellana.
Power train, Jan 8, 2026
PTU Control Motor is failing and triggering SVC 4WD. In the middle of winter having loss of power is terrifying. Has been looked at by mechanic, diagnostic ran and code C14A7-97 has been present. I purchased in 2022, 85k miles and regular maintenance.
Power train, Jan 8, 2026
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). While parked in the snow, the contact attempted to engage the 4WD, but the 4WD feature failed to activate. The “Service 4WD” message was displayed, and the check engine warning light was illuminated. The dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 86,650.
Power train, Jan 7, 2026
my vehicle suddenly loss power and started decelerating while i was driving on the freeway on october 11th of 2025 . upon taking my vehicle to a mechanic i was told the TPU was the issue . i remembered this was an issue that had been recalled . i called the manufacturer and dealership . both told me that there was nothing they could do , i could not have my car fixed til there was a resolution and they could not provide me with a loaner vehicle . they told me my only option was to fix the car myself and have the money refunded to me after i show proof . the mechanic quotes me $2,000 to fix my vehicle . i do not have that amount to fix something that should’ve have BEEN fixed because the recall has been out for a whole year now . so for 3 months i have been without my vehicle up and running . i have gotten my payments pushed back on my jeep but now they have started again and i refuse to pay for something that i can’t drive ! especially after i could’ve died on the freeway
Power train, Other or unspecified, Jan 7, 2026
Safety issue involving loss of power and braking Prior to receiving a PTU recall notice in January 2025, my vehicle began experiencing sudden and unexpected loss of power while driving, particularly when braking. Since that time, the issue has worsened significantly and now occurs more frequently. On multiple occasions, the vehicle has failed to accelerate properly after braking, creating dangerous situations in traffic. In at least one incident, there was a loss of braking power that nearly caused me to run a red light. Several of these incidents were near-accidents and occurred without warning. I have brought the vehicle to my local Jeep dealership three separate times and fully explained the loss of power and braking concerns. Each time, I was told that all issues are “directly related to the PTU recall,” that there is currently “no solution,” and that “nothing can be done.” The vehicle was returned to me without repairs despite the safety risk. The dealership has acknowledged the issue but has not provided a fix, alternative transportation, or assurance that the vehicle is safe to operate. With a longer commute and the problem occurring more often, I no longer feel safe driving the vehicle and believe an accident outside of my control is inevitable if this continues. This defect presents a serious safety hazard involving loss of acceleration and braking while driving.
Other or unspecified, Jan 7, 2026
My 2019 Jeep was serviced for a 4x4 system warning light on the dashboard. At the dealership they explained my vehicle is experiencing an issue with the Transfer Case, power transfer unit. After this recommendation, I took this vehicle to another reputable mechanic who found the same issue, but then advised me this vehicle has a recall for this (PTU) power transfer unit issue. Upon reviewing the vin with another dealer they state no recall has been issued for this vehicle. I was told some of these vehicles may have been built with an improperly seated input shaft snap ring in the two speed power transfer unit. Furthermore, the input shaft snap ring that is not fully seated may allow uncontrolled movement of the input shaft inward. Uncontrolled movement leads to the potential for wear to the range shift sleeve, spline damage, and/or range fork damage which can cause an unexpected loss of motive power or loss of PARK function. A loss motive power can cause this vehicle to crash without warning. A loss of park function can cause this vehicle crash without warning and/or injury to others outside the vehicle. Like stated above, the Service 4WD message appears on the dash, with noise and vibration and changing in driving quality. Please review this and assess my vehicle for this recall, that should be associated to my VIN, Thank you
Power train, Jan 7, 2026
I have already placed a claim for my vehicle but did not confirm my email. I also need someone to reach out to me as well. I've lost my job and I can't do my side gig job to pay rent for my home now as well as having 3 small children.
Power train, Fuel/propulsion system, Jan 6, 2026
When I got it looked at it’s my powertrain. The car is shutting off in motion.
Power train, Other or unspecified, Jan 6, 2026
Started financing this vehicle 11/8/25- driving on the interstate on 11/27/25 I started hearing thumping noises coming from my vehicle, I thought it was the road so I turned my radio and everything off and listened and it continued so I pulled over. I put the vehicle in park, walked around my vehicle to check for flat tires and to see if I possibly ran over something and there was nothing. I put it in reverse and it pulled itself back a little.. I put it back in park and checked around the vehicle again. I got back in the vehicle and put it back in drive and it wouldn't budge. I sat on the side of the road for over 6 hrs, 2 hrs away from home. My dealership didn't put in any of my information or transfer for the vehicle at the time it was suppose to be put in at signing and so I was out almost $600 in tow charges back to the dealership because my warranty hadn't went into effect. I've had 4 loaner vehicles threw this dealership which in return has caused me to lose my job because of other defects wrong with those vehicles as well. The mechanic at the dealership where I purchased the vehicle looked at it and told me that the rear differential had went out. And that the warranty company denied my claim. The dealership messaged me on 1/5/26 to come get my vehicle, that it had been fixed and was ready to go. On 1/6/26 I was proceeding to take my partner to work and as I was pulling out to leave, the vehicle started to make the same noises as before. I pulled back and parked my vehicle back. We have lost income now over this matter and possibly another job if we continue to call in or can't make it to work. I have 3 small children all under the age of [XXX] . I've called the Chrysler/jeep dealership and everyone says they can't help me. I've pointed out the recalls of the same matter on other jeep Cherokee's and how much of a safety issue this is. Vehicle is available for inspection any time. 1/6/26- the vehicle also had a warning sign pop up on the dash for the auto start. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Power train, Jan 5, 2026
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Power train, Electrical system, Engine, Jan 5, 2026
My 2019 Jeep Lost all power. Shortly after that My service 4wd light came on. I understand that this is a recent recall for the PTU but, my VIN number is not showing this recall. How do I get my Jepp added to this recall for the service 4wd indicator?
Engine, Jan 3, 2026
My check engine light comes on and stays on now. I have to put oil on my truck between oil changes. They haven't found any leaks. A diagnostic showed the camshaft as needing fixed at one point but the diagnostic hasn't given any other code problems. I'm having to put in oil frequently but the engine light had remained on. The check engine light will go off sometimes street i hey an oil change but then it comes back on.
Power train, Other or unspecified, Jan 3, 2026
Vehicle has been having driving issues such as noises and loss of power while driving. Recall for power control module, have been told they can’t give a loaner and they don’t have parts since the recall was issued (01/16/2025) was in the shop while that recall was going on (8 months actually because they couldn’t get parts) because it caused my differentials to lock up, they replaced them but vehicle has still had problems since then and was told there was nothing to be done. Warning signals come on and off when vehicle loses power, all dashboard lights cut on and off and it makes noise when shifting gears or accelerating. I have been terrified to drive it for months because it has just been getting worse and I am currently pregnant and don’t want to put my child at risk if it were to cause a wreck because I was told it could go out at anytime.
Power train, Jan 1, 2026
SVC 4WD warning indicator light appeared in dash cluster. Vehicle has been taken to two certified Jeep service dealerships. Both have confirmed the issue is with the Power Transfer Unit and that it will need to be replaced. Jeep does not have a replacement PTU for this widely known issue. A recall has been issued for this very problem, but our vehicle and many others from 2019 are not included in the recall. Same issue, same model, same year, but no recall and no part available for repair. Both dealerships have stated that the vehicle should not be driven due to safety concerns for loss of power if the PTU should completely fail. 6 months have passed with no indication of any effort from Stellantis to even repair the recalled vehicles, let alone the same vehicles with the same problem that are not included in the recall. A report was filed with Stellantis.
Power train, Jan 1, 2026
No known remedy for the PTU recall. I have had the 4WD Service light on for quite sometime now. Please advise on when remedy is available.
Power train, Jan 1, 2026
Jeep has had an active recall for 1 year with no parts available, my 4 wheel drive no longer functions which is causing a safety risk. My job requires travel to areas that experience snow, I purchased a Jeep to have the option of 4x4 for my safety which is no longer available due to jeeps lack of concern and urgency to repair an issue.
Power train, Dec 31, 2025
The PTU caused the vehicle to have random grinding sounds from the drive train. There was a service 4wd engine light immediately. Took to the dealer 5/5/25 and was told about the recall of the PTU but no fix was available. I was told to keep driving and the vehicle around late December completely lost all forward gears on the highway. I was luckily able to coast to the shoulder and had it towed back to the dealer. Very lucky to not happen crossing traffic. The check engine light was also on at this point. The dealer informed me that it was in need of a new PTU and that there was still no fix for this problem. This is almost 1 year from the recall being issued. Unacceptable by any standards. Thank you
Power train, Dec 31, 2025
There was a 4x4 warning light in Dec 2024. The dealership checked and provided a quote for a new PTU, but said we could keep driving until repair, just not to use 4x4. Then we received a recall notice for the PTU from Jeep. Have been trying to get it fixed since. The dealership says there are no parts and no remedy for the recall. The Jeep Recall team says to take it to the dealership to get it fix, pay out of pocket then get reimbursed. The Jeep Recall team does not understand there are no parts available. Twice the recall team has closed the recall case number without following up if the repair was complete. This was my wife's vehicule. In Jan and Feb of 2025 we started to have loss of power while driving in traffic, so it has been sitting idle since. I had a DMV non op on it for time, but reactivated. I was told by Jeep there would be a solution in the fourth quarter of 2025, but that has come and gone. I had to buy a new vehicule for my wife. The Jeep just sits. I tried different lawyers for possible legal action, but they wont take the case, unless the vehicule has been at the dealership waiting to be repair or has been attempted to be repair three times. It has been a long wait for nothing so far.
Power train, Dec 31, 2025
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while at a complete stop in a construction zone, the vehicle failed to accelerate upon depression of the accelerator pedal, and the vehicle made an abnormal grinding sound. There was no warning light illuminated. The contact was shifted to neutral(N) and pulled over to the shoulder of the road. The vehicle was towed to the dealer. The dealer confirmed that the failure was related to the recall; however, the part needed to repair the vehicle was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and the contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 80,000.