2019 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 12 Cherokee model years with reports.
Of the 2019 reports, 40 involved a crash and 19 involved a fire. 37 people were injured.
What owners report most often
Recalls and investigations
Power trainMay 7, 2026
Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
Campaign 26V290000 on NHTSA.gov
Power trainApr 29, 2025
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
Campaign 25V011000 on NHTSA.gov
Steering, rack and pinion, rackAug 29, 2019
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
A loss of steering control increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Campaign 19V637000 on NHTSA.gov
Air bagsJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.
Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V63.
Campaign 19V449000 on NHTSA.gov
SeatsMar 28, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
In the event of a crash, the seat may move, increasing the risk of injury.
Chrysler has notified owners, and dealers will tighten the mounting bolts, free of charge. The recall began April 11, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V31.
Campaign 19V248000 on NHTSA.gov
Electrical system, instrument cluster/panelDec 20, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.
Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.
Campaign 18V917000 on NHTSA.gov
Power train, automatic transmissionOct 19, 2018
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
A vehicle stall can increase the risk of crash.
Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.
Campaign 18V739000 on NHTSA.gov
Electrical system, wiring, front underhoodAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
A vehicle stall can increase the risk of a crash.
Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Campaign 18V524000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
A reduction of braking performance can increase the risk of a crash.
Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.
Campaign 18V523000 on NHTSA.gov
Power train, automatic transmissionJul 26, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.
Campaign 18V492000 on NHTSA.gov
Engine and engine cooling, engineMay 25, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Cylinder damage or camshaft failure can cause the engine to stall, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and repair or replace the affected engine components, as necessary, free of charge. The recall began August 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U52.
Campaign 18V344000 on NHTSA.gov
Representative owner complaints
1,643 reports, newest first.
Engine, Jan 6, 2020
ON DEC 19TH OF 2019 I WAS LEAVING WORK WHEN I MADE A RIGHT TURN DURING BUSY TRAFFIC WHEN MY 2019 JEEP CHEROKEE SUDDENLY STALLED ON ME. I HAD TO PULL OVER AND RESTART THE CAR. THE CAR DID TURN BACK ON. AFTER SPEAKING WITH MY LOCAL DEALER, THEY TOLD ME THAT THE CAR WAS ALMOST OUT OF OIL HOWEVER NO LIGHT WAS ON THEN OR AT THE TIME OF THE STALL. I WAS INFORMED THIS IS A 'SAFETY' FEATURE TO PREVENT THE ENGINE FROM HURTING ITSELF IF THE OIL GETS TOO LOW. AN OIL CONSUMPTION TEST WAS STARTED. THE CAR ONLY HAD 12590 MILES AT THE TIME OF THE INCIDENT. THIS IS ALSO THE SECOND OIL TEST THAT HAS BEEN DONE THE FIRST ONE WAS DONE BACK IN MAY OF 2019 WHEN THE CAR WAS AT AROUND 6000 MILES.
Power train, Jan 4, 2020
TRANSMISSION SLIPPED STARTED TO SLIP ON MY 2019 JEEP CHEROKEE WITH 10000 MILES. CAR IS JUST ABOUT BRAND NEW AND THE SERVICE TRANSMISSION/SHIFTER MESSAGE AND CHECK ENGINE LIGHT CAME ON AS WELL AS ALL THE TRANSMISSION GEAR LIGHTS ARE LIT.
Steering, Jan 3, 2020
WHEN DRIVING AT HIGHWAY SPEEDS, THERE IS ALMOST LIKE A "DEAD SPOT" IN THE STEERING. MAKING SMALL WHEEL ADJUSTMENTS WITHIN YOUR OWN LANE, IT ALMOST FEELS AS IF YOUR TIRES BREAK LOOSE, BUT ON DRY PAVEMENT. WHEN THE STEERING THEN CATCHES, IT CAN CAUSE A SMALL JERK. IF THIS HAPPENED ON ICE, IT COULD EASILY BECOME DANGEROUS. IT HAS BEEN HAPPENING MORE AND MORE FREQUENTLY FOR THE PAST MONTH OR SO.
Engine, Dec 31, 2019
JEEP HAS A SAFETY FEATURE SO THEY SAY THAT CAUSES THE CAR TO TURN OFF WHILE DRIVING IF THE OIL IN YOUR BRAND NEW VEHICLE GETS LOW. THIS HAPPENED MANY TIMES ONCE IN THE MIDDLE OF AN INTERSECTION. I CALLED MY DEALER WHO TOLD ME ITS NORMAL AND TO CHANGE MY OIL EVEN THOUGH MY ONBOARD DASH SAID I WAS FINE NO OIL WARNING LIGHT JUST THE CAR TURNS OFF WHILE DRIVING. VERY DANGEROUS AND IT IS NOT EASY TO RESTART . I WAS SLOWING DOWN FOR A REDLIGHT THE LIGHT TURNED GREEN AND MY CAR TURNED OFF CAUSING DRIVER BEHIND ME TO ALMOST HIT ME I WAS PANICKED. THIS HAPPENED MANY TIMES MORE AND I CONTACTED JEEP DEALER AND THEY TOLD ME TO CHANGE MY OIL AND IT WONT HAPPEN AGAIN. TO HAVE A CAR SHUT OFF INSTEAD OF AN OIL WARNING LIGHT IS EXTREMELY DANGEROUS WHY NOT USE THE LIGHT IT CAME WITH. THAT IS NOT A SAFETY DESIGN FOR ANYONE BUT JEEP SO THEY DONT HAVE TO REPLACE BRAND NEW CARS THAT BURN OVER 3 QUARTS OF OIL EVERY 4000 MILES. THEY ARENT WORRIED ABOUT THE DRIVERS STUCK IN THE MIDDLE OF AN INTERSECTION WAITING AND PRAYING THEIR CAR RESTARTS. I HAVE VIDEO OF IT DOING IT MY NEIGHBORHOOD AND NEVER ONCE DOES THE OIL LIGHT COME ON. THE CAR ACTUALLY DIES WHILE IN MOTION NOT JUST STOPPED. I HAVE A VIDEO OF IT BUT IT IS 3 MINUTES LONG AND IT WILL NOT UPLOAD I GUESS DUE TO THE LENGTH OF IT. IT HAS HAPPENED MANY TIME SINCE DECEMEBER FIRST TIMES I JUST THOUGHT THE CAR WAS COLD DUE TO OUTSIDE TEMPERATURE AND THE BARS ON THE DASH INDICATING THE CAR WAS COLD. TO SAY I PURCHASED A BRAND NEW CAR AND DID NOT EXPECT TO HAVE TO ADD 3 QUARTS OF OIL EVERY 5000 MILES IS AN UNDERSTATEMENT TO FEAR FOR MY OWN SAFETY DRIVING MY CAR IS CRAZY. I HAVE CHANGED THE OIL AND NOW I HAVE TO CONSTANTLY MONITOR IT SO I CAN BE SAFE THIS SHOULD NEVER BE THE CASE AND DODGE KNOWS IT DOES THIS AND DOES NOTHING BUT OFFER AN OIL CONSUMPTION CHECK EVERY 1000 MILES. HORRIBLE
Steering, Dec 31, 2019
I PURCHASED A NEW 2019 JEEP CHEROKEE ON 6/29/19 WITH LESS THAN 5 MILES ON ODOMETER. ON 9/7/19 (LESS THAN 1K MILES), I STARTED CAR, DROVE HALFWAY DOWN BLOCK AND THE STEERING COMPLETELY LOCKED. POWER STEERING LIGHT WENT ON AND CAR WAS NOT DRIVABLE. CALLED DEALERSHIP, WHO WAS VERY ACCOMMODATING, AND THEY TOWED THE CAR AND GAVE US A LOANER. AFTER SEVERAL DAYS, THE DEALER WAS UNABLE TO COME UP WITH A SOLUTION SO THEY OPENED A CASE WITH CHRYSLER. AFTER THREE WEEKS, THE ENTIRE STEERING COLUMN WAS REPLACED, WHICH SEEMS LIKE A SAFETY ISSUE IN ITSELF SO I DID NOT TAKE THE CAR ON THE HIGHWAY OR ON LONG TRIPS. FOR THE FIRST COUPLE OF WEEKS, THE REPAIR SEEMED FINE, BUT THEN THE STEERING COLUMN/WHEELS STARTED MAKING LOUD GRINDING NOISES AND THUMPS WHILE PARKING AND PULLING OUT OF PARKING SPACES. NOW IT IS HAPPENING WHILE I AM DRIVING, LOUDER AND LASTING LONGER. I HAVE HAD TWO SCARY INSTANCES OF STEERING/WHEELS GRINDING, THUMPING, LOCKING WHILE CHANGING LANES AND I HAVE NO CONTROL OF THE STEERING FOR 10-20 SEC. IT HAPPENED AGAIN TODAY (12/30/19) WHILE DRIVING IN A PARKING LOT. THE STEERING LOCKED WHILE I MADE A SLIGHT TURN GOING APPROX 5MPH, AND THE GRINDING/THUMPING WAS SO LOUD AND STRONG THAT IT FELT LIKE THE WHOLE FRONT END OF THE CAR WAS GOING TO FALL OFF. THIS LASTED LONGER, AROUND 20SEC, AND THEN THE CAR JUST DROVE COMPLETELY NORMAL. I HAVE ALSO HAD MULTIPLE INSTANCES OF FEELING THAT I HAVE ZERO CONTROL OF THE STEERING AND THAT MY WHEELS ARE NOT ON THE ROAD. NO NOISE, NO LOCKING UP, JUST NO CONTROL OF THE VEHICLE AT ALL. THIS IS MY THIRD 4X4 AND MY SECOND JEEP, SO I AM WELL AWARE OF HOW TO DRIVE THE CAR AND HOW IT SHOULD HANDLE. THIS IS NOT NORMAL AND, QUITE HONESTLY, I FEEL LIKE THIS CAR IS GOING TO KILL SOMEONE. TAKING BACK TO THE DEALERSHIP TOMORROW SO THEIR REPAIR DEPT CAN TROUBLESHOOT. THIS CAR IS NOT SAFE TO DRIVE.
Power train, Dec 30, 2019
STUTTERING AFTER STOPPING AND STUTTERING WHEN STARTING ENGINE. STUTTERS WHEN TRYING TO GET ON HIGHWAY.
Electrical system, Exterior lighting, Engine, Dec 30, 2019
WHILE DRIVING THE SUV SHUTS OFF COMPLETELY. NO ENGINE POWER, NO LIGHTS, NO STEERING. THIS HAS HAPPENED 6 TIMES LEAVING THE SUV IN THE DARK WITH NO LIGHTS WITH CHILDREN INT HE CAR. THE SUV SHUTS DOWN WHILE IN MOTION, AT 45MPH SPEEDS ON COUNTY ROADS AND AT HIGH SPEED 70 MPH + ON TURNPIKE. I AM SCARED FOR MY LIFE. DEALER IS NOT HELPING ME. I PUT THE LAST DATE IN. IT HAPPENED 6 TIMES.
Power train, Engine, Dec 29, 2019
I WAS IN AN AUTOMATIC CAR WASH AND AFTER IT WAS FINISHED MY JEEP WOULD NOT ENGAGE INTO DRIVE FROM NEUTRAL. I HAD THE AUTOMATIC ENGINE SHUT DOWN TURNED OFF. I TRIED MULTIPLE TIME FROM SHIFTING FROM NEUTRAL INTO DRIVE. I ALSO RESTARTED MY JEEP TWICE AND ON THE SECOND TIME IT STARTED AND I COULD DRIVE AWAY.
Steering, Dec 27, 2019
WHEN DRIVING ON THE FREEWAY AFTER ABOUT 20 MINUTES THE VEHICLE APPEARS TO GET A "DEAD SPOT" IN THE STEERING. WHEN I MOVE THE STEERING WHEEL ABOUT 1/4" TO THE LEFT OR THE RIGHT IT FEELS LIKE IT IS CATCHING ON SOMETHING. I DROPPED IT OFF AT THE DEALERSHIP TODAY AND AFTER ABOUT 6 HOURS THEY CALLED AND TOLD ME IT WAS FIXED. THEY SAID THERE WAS JUST AN UPDATE THAT NEEDED DONE ON THE STEERING. I WILL BE PICKING IT UP LATER AND WILL SEE IF IT IS CORRECTED. VEHICLE HAS 28K MILES ON IT.
Steering, Dec 22, 2019
WHILE DRIVING AT SPEEDS OF 50MPH OR HIGHER THE STEERING WILL FREEZE OR LOCK BRIEFLY NOT ALLOWING YOU TO MAKE STEERING ADJUSTMENTS. ADDED FORCE IS NEED TO CORRECT THE STEERING PATH OF VEHICLE. ACTS AS IF THE STEERING HAS A DEAD SPOT.
Power train, Vehicle speed control, Engine, Dec 21, 2019
VEHICLE DRIVING AND WHEN COMING TO A STOP IT SEEMS LIKE THE AUTO TURN OFF WANTS TO TURN OFF EVEN BEFORE STOPPING. FEELS LIKE ITS GOING TO STALL. ALSO LEAVING A RED LIGHT WHEN IT AUTO TURNS ON IT JERKS AND THEN SWITCHING FROM FIRST TO SECONG GEAR IT JERKS. THE TRANSMISSION HAS SO MUCH LAG SWITCHING GEARS AND PICKING UP SPEED IT ALSO JERKS AND TAKES FOREVER TO PICK UP SPEED. BUT MY MOST CONCERN IS GEAR SWITCHING AND JERKING AND ALMOST STALLING WHEN COMING TO A STOP WITH THE AUTO SHUT OFF TRYING TO TURN OFF WHILE DRIVING. AND WHEN IT TURNS BACK ON IT JERKS WHEN YOU GIVE IT SLIGHT GAS.
Electrical system, Wheels, Dec 20, 2019
TIRE PRESSURE GAUGE
Air bags, Dec 19, 2019
ON DECEMBER 6, 2019, DURING A RETURN TRIP FROM LOUISIANA TO TEXAS, THE AIRBAG WARNING LIGHT ON THE DASHBOARD TURNED ON AND OFF TWO TIMES OVER A SEVEN HOUR PERIOD WHILE DRIVING ON A HIGHWAY. ON DECEMBER 19, 2019, THE AIRBAG WARNING LIGHT TURNED ON AS I WAS LEAVING THE HOUSE. IT STAYED ON FOR APPROXIMATELY 2 MINUTES AND THEN WENT BACK OFF. THIS WAS WHILE WHILE DRIVING ON A CITY STREET. I HAVE SEEN A TOTAL OF THREE EVENTS WHERE THE AIRBAG WARNING LIGHT HAS SWITCHED ON AND THEN OFF WHILE DRIVING.
Steering, Dec 18, 2019
AT HIGHWAY SPEEDS 60-75, WHILE MAKING SMALL CORRECTIONS WHILE DRIVING STEERING BECOMES SLIGHTLY TIGHT AND THEN STEERING GIVES IN AND JERKS. TIGHTNESS AND JERK HAPPENS IN BOTH DIRECTIONS. HAPPENS IN EVERY DRIVE AT HIGHWAY SPEEDS ONLY.
Power train, Dec 16, 2019
I HAVE HAD MY CAR SINCE AUGUST 2018. SINCE JUNE, THE CAR HAS RANDOMLY STOPPED OPERATING WHILE I AM DRIVING. IT WILL NOT ACCELERATE AND IF I AM ON A HILL BEGIN TO DRIFT BACKWARDS UNTIL I AM ABLE TO GET THE EMERGENCY BRAKE ON. IT IS EXTREMELY DANGEROUS AS IT HAS HAPPENED IN BUSY INTERSECTIONS AND HIGHWAYS. MY CAR HAS TURNED OFF WHILE MAKING TURNS AND WHILE ACCELERATING UP HILLS. SOMETIMES THE LIGHTS ON THE DASH ALL TURN ON AND OTHER TIMES IT IS JUST ONE LIGHT (SUCH AS THE BATTERY LIGHT). IN JUNE 2019, I HAD TO HAVE IT TOWED TO THE DEALER WHERE THEY SAID MY CAR NEEDED AN OIL CHANGE AND THERE WAS A SENSOR THAT NEEDED TO BE REPLACED THAT CAUSED THE CAR TO THINK THEIR WASN'T ENOUGH OIL. THEN, IN SEPTEMBER 2019, IT HAPPENED AGAIN AND I WAS TOLD IT WAS BECAUSE I WAS DUE FOR AN OIL CHANGE. I WAS STILL APPROXIMATELY 500 MILES FROM MY NEXT OIL CHANGE AND WAS TOLD THAT THE ISSUE OF MY CAR STOPPING IN TRAFFIC WAS DUE TO "DIRTY OIL." IN DECEMBER 2019, THIS HAS HAPPENED AGAIN. I AM STILL 1745 MILES AWAY FROM MY NEXT OIL CHANGE. THE DEALERSHIP CLAIMED THAT THEY NEEDED TO CHANGE THE OIL IN ORDER TO DO AN OIL PRESSURE TEST. I ASKED THEM TO FIX THE ROOT OF THE PROBLEM BECAUSE MY CAR IS STOPPING REPEATEDLY AND I DO NOT FEEL SAFE IN MY VEHICLE. IT IS A HAZARD TO MYSELF AND OTHERS AS I LIVE IN A DENSELY POPULATED AREA. THE DEALERSHIP HAS DONE AN OIL CHANGE AND CHECKED THE PRESSURE AND ASKED THAT I BRING IT BACK AT 1,000 MILES. I AM NOT CONVINCED THAT THIS WILL SOLVE THE PROBLEM AND I THINK THE REPAIR IS COSTLY TO MAKE AND THE DEALERSHIP IS PATCHING THE PROBLEM. I AM WORRIED FOR MYSELF AND OTHERS AS THIS ISN'T SAFE.*DT *TR
Steering, Dec 16, 2019
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT THE RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V637000 (STEERING) WAS RECEIVED IN OCTOBER OF 2019. THE CONTACT TOOK THE VEHICLE TO FARRISH CHRYSLER, JEEP, DODGE, RAM (9610 FAIRFAX BOULEVARD, FAIRFAX, VA 22031, (703)-273-0200) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE ADDITIONAL PART TO COMPLETE THE STEERING GEAR REPLACEMENT WAS NOT AVAILABLE. THE MANUFACTURER PROVIDED THE CONTACT WITH CASE NUMBER: 71416456. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Power train, Vehicle speed control, Dec 16, 2019
ACCELERATING IS JERKY AND MANY TIMES DOES NOT SHIFT CORRECTLY AS SPEED INCREASES (INTO NEXT GEAR ON LEFT HAND SIDE ). ALSO, AS VEHICLE GOES DOWN SMALL HILLS IT SEEMS LIKE IT DOESN'T UNDERSTAND HOW TO HANDLE THE DECEASE IN ACCELERATION. ALSO, WHEN SHIFTING FROM REVERSE TO DRIVE, IT TAKES AT LEAST 30 SECONDS TO CORRECTLY RESPOND. I BROUGHT VEHICLE INTO SHOP, THEY STATED IT WAS THE VEHICLE GETTING TO KNOW HOW I DRIVE.
Engine, Dec 15, 2019
THIS HAS HAPPENED MULTIPLE TIMES TO MY VEHICLE. IT FIRST HAPPENED AT ROUGHLY 6,000 MILES AND IS NOW HAPPENING AGAIN AT 12,000 MILES. EACH TIME, WHEN I WAS COMING DUE FOR AN OIL CHANGE. THE VEHICLE WILL STALL OUT IN THE MIDDLE OF THE ROAD AS I COME TO A STOP. SOMETIMES IT WILL RESTART, BUT OTHER TIMES I HAVE TO JUMP IT. THIS WILL HAPPEN AT A COMPLETE STOP AS I'M TRYING TO GET GOING AGAIN OR AS A I AM SLOWING TO A STOP. IT WILL HAPPEN ON ANY ROAD AT ANY TIME WHETHER GOING STRAIGHT OR TURNING.
Electrical system, Dec 12, 2019
UCONNECT SERVICE NOT WORKING PROPERLY AFFECTING ALL OPTIONS ON RADIO CONTROL PANEL MANAGED BY UCONNECT
Electrical system, Engine, Dec 11, 2019, fire
TL* THE CONTACT OWNED A 2019 JEEP CHEROKEE. AFTER THE VEHICLE HAD BEEN DRIVEN FOR APPROXIMATELY SEVEN MINUTES, IT CAUGHT FIRE AFTER BEING PARKED FOR FIVE MINUTES. THE FIRE DEPARTMENT WAS CONTACTED AND WAS ABLE TO EXTINGUISH THE FIRE. THE VEHICLE WAS DESTROYED. A FIRE REPORT WAS FILED. THE CONTACT STATED THAT SEVERAL WEEKS BEFORE THE FIRE, SHE NOTICED A BURNING ODOR COMING FROM UNDER THE HOOD OF THE VEHICLE. THE VEHICLE WAS SCHEDULED TO BE TOWED FROM THE SCENE, WHICH WAS STILL PENDING. HASELWOOD AUTO GROUP (950 W HILLS BLVD, BREMERTON, WA 98312, (360) 362-5848) WAS CONTACTED BY PHONE AND SEVERAL PICTURES OF THE VEHICLE WERE SENT VIA TEXT MESSAGE. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE APPROXIMATE FAILURE MILEAGE WAS 2,499. *LN*JB*DT*JB*DT CONSUMER STATED SHE THOUGHT A RODENT GOT INTO THE ENGINE.*JB
Wheels, Dec 8, 2019
MULTIPLE TIMES A WEEK THE TIRE SENSORS "GO OUT" WHILE DRIVING AND I HAVE TO TAKE IT BACK TO HAVE THEM RESET.. APPROXIMATELY 20 MILES DOWN THE HIGHWAY AFTER RESET, THEY GO OFFLINE AGAIN.
Power train, Dec 7, 2019
WHEN DRIVING DOWN HILLS AND MANUALLY DOWNSHIFTING TO MAINTAIN THE LEGAL SAFE SPEED THE TRANSMISSION WILL FREEWHEEL FOR SEVERAL SECONDS AROUND 45 MPH AND WILL NOT DOWNSHIFT UNTIL 53 MPH. AT FIRST SERVICE VISIT, DEALER UPDATED SHIFT PROGRAMMING FOR THE TRANSMISSION, WITH NO IMPROVEMENT. AT SECOND VISIT, JEEP SERVICE WROTE ON INVOICE "6886 NORMAL VEHICLE CHARACTERISTIC. VERIFIED CUSTOMER CONCERN. GOING DOWNHILL AND MANUALLY SHIFTING, ENGINE AND VEHICLE SPEED MAY INCREASE BEFORE DOWN SHIFTING. THIS IS DUE TO A DOG CLUTCH BEING USED FOR THAT GEAR, AND REQUIRES ENGINE SPEED TO INCREASE IN ORDER TO ENGAGE THAT CLUTCH. NO FAULT CODES, NO SERVICE BULLETINS OR STAR CASES FOR THIS CONCERN. TECH AND SHOP FOREMAN ROAD TESTED VEHICLE CONFIRMING NORMAL OPERATION AS COMPARED TO LIKE VEHICLE." SEVERAL TIMES WHEN DESCENDING A MODERATE HILL IN SAN DIEGO, A HARD BRAKE APPLICATION IS REQUIRED TO BRING THE VEHICLE UNDER CONTROL SO AS TO AVOID A REAR END COLLISION WITH A VEHICLE IN FRONT. THIS IS AN UNSAFE DESIGN FAULT OF THE ZF 9-SPEED TRANSMISSION. MORE THAN 500,000 ZF-9 TRANSMISSIONS HAVE BEEN RECALLED SINCE 2014, AND SAFETY PROBLEMS CONTINUE.
Steering, Dec 7, 2019
WHEN DRIVING AT HIGHWAY SPEEDS IN A STRAIGHT LINE, I EXPERIENCE A 'DEAD SPOT' OR SLIPPAGE WITH THE POWER STEERING. MOSTLY NOTICED TURNING THE STEERING WHEEL SLIGHTLY TO TO THE RIGHT TO MAKE SMALL ADJUSTMENTS. WHILE MAKING THE STEERING INPUT, NOTHING WILL HAPPEN AT FIRST, THEN AS MORE PRESSURE IS APPLIED, THE STEERING WILL 'JUMP' SLIGHTLY AND CATCH. THE EFFECT IS THAT IT FEELS LIKE YOU'RE DRIVING ON A VERY WINDY DAY WHEN IT'S NOT WINDY AT ALL.
Other or unspecified, Electronic stability control (ESC), Fuel/propulsion system, Dec 7, 2019
TRUCK CUTS OFF WHEN I MAKE TURNS OR IF I STOP AT A STOP LIGHT. WHEN YOU TRY TO START THE TRUCK BACK UP IT HESITATES AND WHEN IT DOES START BACK UP IT STUTTERS. WHILE DRIVING ON THE HIGHWAY THE TRUCK ALL OF A SUDDEN WHILE FLASH A LOW OIL LIGHT AND SAY LOW OIL PRESSURE AND I JUST HAD MY OIL CHANGED AT THE DEALERSHIP. NOW IT WON'T PICK UP SPEED PAST 10 AND A MESSAGE IS POPPING UP THAT SAYS CHECK SOMETHING ELECTRICAL. I CAN'T EVEN DRIVE THE TRUCK BECAUSE I'M AFRAID I'M GOING TO CAUSE AN ACCIDENT. I WAS DRIVING HOME TODAY FROM WORK AND BARELY MADE IT. MY CHECK ENGINE LIGHT ISN'T EVEN ON. BUT IT'S NOT SHIFTING GEARS IT IDILES UP AND JUST STAYS STUCK I HAVE TO TAKE MY FOOT OF THE GAS TO TRY MAKE IT CHANGE WHILE DRIVING ON THE CITY STREETS. ARKANSAS HAS A LOT OF HILLS AND I HAVE TO GO UP ONE TO GET HOME AND I ALMOST DIDN'T MAKE IT UP THE HILL IN TRAFFIC BECAUSE THE TRUCK STARTED STUTTERING AND THE OIL WARNINGS STARTED FLASHING.
Electrical system, Dec 6, 2019
NEW 2019 JEEP CHEROKEE LATITUDE BATTERY NOT CHARGING TO START THE CAR. START/STOP SYSTEM NOT WORKING DUE TO BATTERY CHARGING CODE, A/C CHANGES SETTING BY ITSELF. IT STARTED ABOUT 2 WEEKS AGO, GETTING WORSE BY THE DAY.