2002 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,476 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2002 reports, 75 involved a crash and 20 involved a fire. 97 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Engine and engine cooling, cooling system, fanJun 8, 2006
ON CERTAIN SPORT UTILITY VEHICLES, THE PLASTIC BLADES OF THE ELECTRIC MOTOR DRIVEN COOLING FAN MAY SEPARATE AND PENETRATE THE SHROUD.
IF THIS OCCURS WHILE THE HOOD IS OPEN, A PERSON IN THE VICINITY OF THE ENGINE COULD BE STRUCK BY THE BLADE AND INJURED.
DEALERS WILL REPLACE THE ELECTRIC COOLING FAN MODULES FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 4, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V199000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Fuel system, gasoline, fuel injection system, injectorsApr 8, 2002
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A 4.0L ENGINE ONLY, THE DESIGN OF THE INTAKE AND EXHAUST MANIFOLDS COULD ALLOW DEBRIS TO ACCUMULATE AT THE #3 CYLINDER LOCATION.
THIS COULD RESULT IN A VEHICLE FIRE.
DEALERS WILL INSTALL A MANIFOLD SHIELD TO MODIFY THE AIR FLOW CHARACTERISTICS AND TO PREVENT THE ACCUMULATION OF DEBRIS IN THE AREA OF THE #3 CYLINDER. OWNER NOTIFICATION BEGAN MAY 13, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V104000 on NHTSA.gov
Air bags, frontalMar 26, 2002
ON CERTAIN SPORT UTILITY VEHICLES, THE PASSENGER AIR BAG WIRING HARNESS WAS IMPROPERLY MANUFACTURED.
THIS COULD CAUSE IMPROPER AIR BAG DEPLOYMENT IN CERTAIN CRASH CONDITIONS.
DEALERS WILL ADD A WIRING JUMPER TO THE EXISTING CIRCUITRY TO CORRECT THIS CONDITION. OWNER NOTIFICATION BEGAN APRIL 29, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V099000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsJan 31, 2002
CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A FUEL TANK BRUSH GUARD FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 301, "FUEL SYSTEM INTEGRITY." THE ONBOARD REFUELING VAPOR RECOVERY (ORVR) CONTROL VALVE CAN BECOME DETACHED DURING A CRASH, ALLOWING FUEL LEAKAGE.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
DEALERS WILL EITHER REPLACE THE FUEL TANK BRUSH GUARD WITH A SKID PLATE OR REINFORCE THE EXISTING FUEL TANK BRUSH GUARD WITH A REINFORCEMENT BRACKET. OWNER NOTIFICATION WILL BEGIN MARCH 4, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V032000 on NHTSA.gov
Fuel system, gasoline, deliveryDec 5, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE FUEL INLET CHECK VALVE COULD STICK IN THE PARTIALLY OPEN POSITION. THIS CONDITION COULD CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE DURING REFUELING.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT THE FUEL INLET CHECK VALVE. VEHICLES FOUND TO HAVE A STICKING FUEL INLET CHECK VALVE WILL HAVE THE FUEL TANK ASSEMBLY REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 24, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V374000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission controlNov 13, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE ONBOARD VAPOR RECOVERY SYSTEM VENT HOSE MAY HAVE BEEN MISROUTED. THIS COULD ALLOW WATER TO ENTER THE CANISTER WHICH CAN CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE WHEN REFUELING THE TANK.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT (AND REPOSITION AS NECESSARY) THE VENT HOSE. IF THE VENT HOSE IS FOUND IN THE BENT DOWN POSITION, AND THE VEHICLE HAS BEEN DRIVEN MORE THAN 20 MILES, THE CANISTER ASSEMBLY WILL BE REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 3, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V348000 on NHTSA.gov
Electrical system, wiring, interior/under dashSep 10, 2001
VEHICLE DESCRIPTION: CERTAIN SPORT UTILITY VEHICLES ARE BEING RECALLED FOR A SOFTWARE ERROR IN THE INSTRUMENT CLUSTER MICROPROCESSOR. UNDER CERTAIN CONDITIONS, THE CLUSTER, WITH THE MAJORITY OF ITS GAUGES, ILLUMINATION, AND WARNING LAMPS, COULD BECOME INOPERATIVE.
DRIVING THE VEHICLE WITH AN INOPERATIVE CLUSTER COULD CAUSE A DISTRACTION, INCREASING THE RISK OF A CRASH.
DEALERS WILL RE-FLASH THE CLUSTER SOFTWARE TO CORRECT THE CONDITION. OWNER NOTIFICATION BEGAN OCTOBER 8, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V288000 on NHTSA.gov
Representative owner complaints: engine and engine cooling
145 reports, newest first. Show all
Engine and engine cooling, Apr 23, 2019
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT A NEW RADIATOR WAS INSTALLED BY AN INDEPENDENT MECHANIC THAT WAS MADE OF PLASTIC. THE CONTACT STATED THAT THE STRUCTURAL INTEGRITY OF THE OEM RADIATOR WAS MADE OVERSEAS AND NOT BY CHRYSLER. THE CONTACT STATED THAT THE RADIATOR BURST AND COULD NOT HANDLE THE PRESSURE. THE FAILURE OCCURRED FIFTEEN MONTHS AFTER THE RADIATOR WAS REPLACED BY THE MECHANIC. THE FAILURE MILEAGE WAS 20,000.
Engine and engine cooling, May 14, 2015
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING 40 MPH, THE CONTACT HEARD AN ABNORMAL POPPING NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE COOLANT LIGHT WAS ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD, LIFTED THE HOOD, AND DISCOVERED THAT THE COOLANT FAN WAS FRACTURED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE COOLANT AND RADIATOR FAN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 134,000.
Engine and engine cooling, Aug 4, 2014
I HAVE CONTACTED JEEP AND WAS TOLD THAT THEY WOULD NOT CORRECT OR AUTHORIZE REPAIR FOR THIS, EVEN WHEN I HAD THE F25 SAFETY RECALL NOTICE. THEY REPAIRED THIS PROBLEM A FEW YEARS BACK, BUT THEIR 'FIX' WAS TO INSTALL THE SAME TYPE OF FAN AS WAS PREVIOUSLY RECALLED. IT FAILED AGAIN RECENTLY WHILE I WAS IN A PARKING LOT - THIS TIME, WHEN IT BROKE, IT SLUNG THE BROKEN BLADE INTO THE COWLING AND LEFT A HUGE HOLE IN THIS COVER PIECE. IT WAS A RECALL, FOR HEAVENS' SAKES - IT DOES NOT SEEM THAT I SHOULD BEAR THE COST OF REPAIRING THIS, SINCE IT IS OBVIOUSLY A PROBLEM IN THE DESIGN OF THE 2002 JEEP GRAND CHEROKEE. ONE INCH TO THE LEFT WHILE LOOKING AT THE FAN, AND IT WOULD HAVE BEEN PROPELLED INTO MY HEAD WITH SERIOUS INJURIES. *TR
Parking brake, Engine and engine cooling, Power train, Visibility, Air bags, Structure, Feb 4, 2014
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE RECEIVED NHTSA RECALL CAMPAIGN NUMBER: 12V527000 (AIR BAGS) OVER A YEAR AGO. THE DEALER WAS NOTIFIED SEVERAL TIMES BUT THE PARTS WERE NOT AVAILABLE WHICH SHE CONSIDERED TO BE A MAJOR SAFETY ISSUE ESPECIALLY SINCE HER AIR BAG WARNING LAMP WAS ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 86,000. THE CURRENT MILEAGE WAS 91,000. THE TRANSMISSION, WINDOWS, FAN RELAY SWITCH, AND EMERGENCY BRAKE. ALSO, THE RADIATOR WAS LEAKING AND ALL OF THE SHOCKS FOR THE TAIL GATE LIFT, FAILED. UPDATED 02/24/14 *JB UPDATED 3/12/14*CN
Engine and engine cooling, Visibility, Nov 14, 2012
MY AC SYSTEM IS FAULTY. HOT AND COLD AIR BLOWS AT THE SAME TIME. WINDOWS CONSTANTLY FOG UP AND I CAN'T SEE. GETTING BLEND DOOR CODES ON THE CLIMATE CONTROL READER. *TR
Engine and engine cooling, Electrical system, Electronic stability control (ESC), Aug 26, 2012
I WAS DRIVING ON UNIVERSITY APPROACHING THE STOP LIGHT ON 66TH ST IN LUBBOCK TX, AS SLOWING DOWN FROM APPROXIMATELY 35 MPH, I HEARD AN OVERWHELMING LOUD BANG COME FROM THE FRONT OF THE JEEP, IT SHOOK THE ENTIRE VEHICLE IT FELT LIKE I HAD HIT SOMEONES CAR. I WAS GETTING LEAVING LUBBOCK HEADED HOME TO PLAINVIEW. ME AND MY DAUGHTER STOPPED AT WALMART WHERE I LEFT MY VEHICLE IDLING FOR NO MORE THAN THREE TO TEN MINUTES MAX. I CAME OUT FROM WALMART AND SMOKE WAS COMING FROM MY CAR. ANTIFREEZE WAS SPILT OUT EVERYWHERE AND THE PERSON PARKED NEXT ME THAT MY CAR HAD OVERHEATED AND TO LET IT COOL DOWN BEFORE DRIVING IT AGAIN. I CAME BACK TO LUBBOCK YESTERDAY WITH MY DAUGHTER AND I ALMOST STALLED ON THE HIGHWAY BUT WAS ABLE TO MAKE INTO THE WALMART PARKING LOT. A FRIEND POINTED OUT THE RADIATOR FAN WAS ALL BUSTED UP. THE JEEP WILL NOT START AND IS IN THE PARKING LOT AT THE WALMART ON AVE. Q IN LUBBOCK. TRYING TO FIGURE OUT WHY IT WILL NOT START UP I BELIEVE IT COULD BE THE RADIATOR RELAY. *TR
Engine and engine cooling, Mar 8, 2012
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WOULD STALL AS SOON AS IT WAS STARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY ADVISED HIM THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE BUT REPLACED THE FUEL PUMP. THE FAILURE RECURRED ON AN INTERMITTENT BASIS. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 175,100. THE VIN WAS UNAVAILABLE.
Engine and engine cooling, Nov 3, 2011
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THE FAN RELAY MODULE FAILED ON THE VEHICLE. WHEN THE PART FAILED IT CAUSED THE FAN FOR THE RADIATOR STOP WORKING AND THE VEHICLE WOULD OVER HEAT. THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED THE FAN RELAY MODULE FAILED AND IT WAS DEFECTIVE. THE CONTACT STATED THE FAILURE WAS A MANUFACTURERS DEFECT. THE CURRENT MILEAGE ON THE VEHICLE WAS 129,682.
Service brakes, Hydraulic, Engine and engine cooling, Power train, Electrical system, Nov 1, 2011
2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO SEVERAL EXPENSES RELATED TO VEHICLE AND REQUESTS REIMBURSEMENT *TGW THE CONSUMER STATED THE FRONT BRAKES WHICH INCLUDED THE ROTORS MASTER CYLINDER, LEFT REAR SEAL AXLE, BEARING, SNAP RING HAD TO BE REPLACED MORE THAN ONCE ON DIFFERENT OCCASIONS. ALSO, THE VEHICLE BROKE DOWN ON SEVERAL OCCASIONS AND SMOKE WAS EMITTING FROM THE VEHICLE ON ONE OF THOSE OCCASIONS. IT WAS DISCOVERED THE RELAY FAN RADIATOR FAN NEEDED TO BE REPLACED. THE TRANSDUCE PRESSURE SENSOR, SOLENOID, TRANSMISSION GOV AND GASKET WERE REPLACED AT A COST OF $ 530.50. *JB THE CONSUMER STATED THE HORN BEGAN BLARING FOR NO APPARENT REASON AND THEN STOPPED WORKING/ TWO DAYS LATER, ALL THE GAUGES IN THE VEHICLE WENT TO ZERO AND ALL THE INTERIOR LIGHTS ILLUMINATED AND THE WINDOWS DID NOT WORK. THE VEHICLE WAS TOWED TO THE DEALER AND A DIAGNOSTICS TEST REVEALED AN ELECTRICAL PROBLEM. UPDATED 11/10/11*JB UPDATED 11/22/11. *JB
Engine and engine cooling, Sep 13, 2011
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH OR WHILE IDLING, THE CHECK ENGINE LIGHT WOULD ILLUMINATE AND THE ENGINE WOULD OVERHEAT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP AND THE ENGINE COOLING FAN WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER: 06V199000 (ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN). THE FAILURE MILEAGE WAS 135,000.
Engine and engine cooling, Dec 23, 2010
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH THE VEHICLE OVERHEATED. THE CONTACT DROVE ONTO THE EMERGENCY LANE AND NOTICED THAT THE ANTIFREEZE WAS BOILING IN THE OVERFLOW CONTAINER. THE CONTACT LET THE VEHICLE COOL OFF AND ADDED ANTI FREEZE. THE VEHICLE WAS TAKEN TO AN AUTO REPAIR SHOP. THE TECHNICIAN STATED THAT THE RADIATOR FAN NEEDED TO BE REPLACED. THE CONTACT WAS AWARE OF A RECALL FOR THE FAILURE AND WAS INFORMED BY THE MANUFACTURER THAT HIS VIN WAS NOT INCLUDED (NHTSA CAMPAIGN ID NUMBER: 06V199000 ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 125,000 .
Engine and engine cooling, Oct 14, 2010, fire
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT SMELLED A STRONG BURNING ODOR. THERE WAS A LOUD NOISE INSIDE AND OUTSIDE OF THE VEHICLE. THE VEHICLE WAS DRIVEN TO THE SIDE OF THE ROAD AND THE ENGINE WAS TURNED OFF. THE CONTACT OBSERVED THAT THE ENGINE OVERHEATED. THE VEHICLE RESUMED WITH CAUTION TO THE DEALER AND THEY INFORMED THAT THERE WAS A RECALL RELATED TO THE FAILURE UNDER NHTSA CAMPAIGN ID NUMBER 06V199000 (ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN). THE VIN WAS NOT INCLUDED IN THE RECALL. THE TECHNICIAN RECOMMENDED THAT THE VEHICLE NOT BE DRIVEN. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 84,162.
Engine and engine cooling, Sep 13, 2010, fire
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE STARTED THE VEHICLE AND SMOKE BEGAN ABNORMALLY POURING FROM THE ENGINE AND INTO THE INTERIOR CABIN. THERE WAS ALSO BURNING FLUIDS SPEWING FROM THE RADIATOR. THE CONTACT STATED THAT THE RADIATOR WAS FRACTURED AND THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY WHERE THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC. THE MECHANIC REPLACED THE COOLING SYSTEM TO CORRECT THE FAILURE. FOLLOWING REPAIRS, THE CONTACT LOCATED A RECALL FOR THE FAILURE (NHTSA CAMPAIGN ID NUMBER: 06V199000- ENGINE AND ENGINE COOLING: COOLING SYSTEM: FAN) HOWEVER, THE CONTACTS VIN WAS NOT INCLUDED IN THE RECALL. THE CONTACT STATED THAT THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS 75,000.
Engine and engine cooling, Visibility, Jul 15, 2010
BLEND DOORS ON MY 2002 JEEP GRAND CHEROKEE NOT WORKING. *TR
Engine and engine cooling, Jun 3, 2010
1. I HAD MY JEEP 2002 GRAND CHEROKEE REPAIRED THEN A FEW HOURS LATER IT BROKE DOWN AGAIN. WHEN I STOPPED AND TURNED IT OFF THE ENGINE CONTINUED MAKING NOISE, THE COOLANT RAN OUT THE BOTTOM OF THE VEHICLE AND THE CAR WAS HOT AND SMELLED BAD. 2. I CALLED LITHIA IN CONCORD, IT WAS THE RADIATOR COOLING FAN AND IT WAS INOPERABLE. THEY ESTIMATED THE REPAIR AT $1400. I HAD JUST PAID $1400 TO HAVE THIS CAR REPAIRED, I BOUGHT THE CAR AND A WARRANTY FROM LITHIA IN DECEMBER. THE WARRANTY AND LITHIA AND CHRYSLER-DAIMLER WOULD NOT HELP WITH THE REPAIR. I FINALLY HAD IT TOWED ELSEWHERE. 3. I AM NOW TRYING TO GET IT REPAIRED BUT THE RADIATOR COOLING FAN IS NOT AVAILABLE. IT'S COMPLETELY OUT OF STOCK AND ON BACK ORDER FROM JEEP. THEY CAN'T MAKE THEM FAST ENOUGH TO REPLACE THE BROKEN ONES, AND THIS PART COSTS OVER $900. HOWEVER, IT IS NOT A RECALL ITEM. *TR
Engine and engine cooling, Dec 28, 2009
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE LAREDO. WHILE DRIVING 40 MPH THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALERSHIP. PRIOR TO THE FAILURE THE FAN RELAY HAD TO BE REPLACED SEVERAL DIFFERENT TIMES. THE CURRENT AND FAILURE MILEAGES WERE 75000.
Engine and engine cooling, Nov 2, 2009
CONSUMER HAS AN ISSUE WITH THE SAFETY RECALL F25 FOR HER JEEP GRAND CHEROKEE AND REIMBURSEMENT FOR THE RECALL. *NJ THE CONSUMER STATED SHE WAS WITHOUT HER VEHICLE FOR 10 DAYS TO HAVE THE PROBLEM FIXED. THE CONSUMER IS SEEKING REIMBURSEMENT UNDER THE RECALL. # 06V199000. *JB
Engine and engine cooling, May 21, 2009
I HAVE A 2002 JEEP GRAND CHEROKEE W/ 105,000 MILES. I HAVE BEEN MYSTERIOUSLY LOSING COOLANT FOR ABOUT THE LAST 5,000 MILES AND NOW MY OIL PRESSURE IS GOING TO 0 WHEN AT IDLE. AFTER CHECKING ON THIS ONLINE I FIND THAT THIS IS NOT AN ISOLATED INCIDENT.THIS IS AN ONGOING PROBLEM FOR MANY JEEP OWNERS AND SOME KIND OF RECALL OR FACTORY REPAIR SHOULD BE FORCED ASAP. THIS PROBLEM WILL INEVITABLY LEAD TO AN ENGINE REPLACEMENT.THIS VEHICLE HAS HAD NUMEROUS PROBLEMS SINCE I BOUGHT IT (2ND OWNER) AND DID ALL THE REPAIRS MYSELF BUT THIS REPAIR IS A MAJOR ENGINE OVERHAUL AND SIGNIFICANT EXPENSE. IT IS A SHAME TO HAVE THIS MANY PROBLEMS WITH THIS VEHICLE BY SO MANY PEOPLE AND BEING BLOWN OFF BY THE MANUFACTURER. THIS JEEP HAS BEEN OTHERWISE WELL MAINTAINED AND IN VERY GOOD CONDITION. ANY HELP IN THIS MATTER WOULD BE GREATLY APPRECIATED. *TR
Engine and engine cooling, Visibility, May 20, 2009
I OWN A 2002 JEEP CHEROKEE 4X4 QUAD DRIVE ,I RECENTLY BROKE DOWN HAD TO BE TOWED. THE PROBLEM WAS COOLING FAN. DUE TO THE RELAY SWITCH. THIS IS JUST ONE OF MANY ELECTRICAL PROBLEMS I HAVE WITH THIS JEEP THE DOOR LOCK MOTORS FAILED THE WINDOWS FAILED ON BOTH DRIVER AND PASSENGER SIDE DOORS THE BK HATCH FAILED. THE COST FOR THE RELAY PKG WAS 347.59 I HAVE YET TO REPLACE PASSENGERSIDE WINDOW OPERATOR AND DRIVERSIDE DOOR LOCKS AS THEY ARE BOTH WELL OVER 300.00 EACH. THIS SEEMS TO BE A DEFECT AS I HAVE HEARD THE SAME COMPLAINTS FROM PEOPLE THAT OWN 2002 JEEP CHEROKEES. *TR
Engine and engine cooling, Visibility, Feb 1, 2009
MY 2002 JEEP CHEROKEE STARTED BLOWING HEAT ONLY ON THE DRIVERS SIDE AND COLD AIR ON THE PASSENGER SIDE. THE WINDOWS WERE CONSTANTLY FOGGING UP MAKING DRIVING ONLY POSSIBLE BY LOWERING THE WINDOWS TO REDUCE FOGGING. NOW, I HAVE NO HEAT AND THE MECHANIC SAYS IT IS MY BLOWER DOORS AND THAT THIS HAPPENS TO ALOT OF JEEPS. WE HAD TO ABANDON THE VEHICLE DURING A SNOW / FREEZING RAIN EVEN LAST WEEK AND THEN COULDN'T DRIVE IT FOR THE NEXT SEVERAL DAYS DUE TO FREEZING CONDITIONS. I HAVE REPLACED THE HEATER CORE DUE TO FOGGING WINDOWS 2 YEARS AGO AND THE AC HAD TO BE CHARGED CONSTANTLY TO STAY COOL. THIS IS DANGEROUS TO DRIVE AND YOU FREEZE DURING COLD TIMES. I ALWAYS HAVE TO MAKE SURE PRECIP IN NOT EXPECTED WHENEVER WE DRIVE THIS VEHICLE DURING WINTER MONTHS. JEEP OWNERS NEED HELP WITH THIS...! NOW MY PASSENGER WINDOW WONT GO UP EITHER. *TR
Engine and engine cooling, Nov 28, 2008
MY WIFE WAS ON HER WAY HOME FROM WORK WHEN THE VEHICLE SUDDENLY OVERHEATED. THE COOLING FAN BLADES HAD DISINTEGRATED, BLOWN THOUGHT THE TOP AND BOTTOM OF THE FAN SHROUD AND INTO THE RADIATOR CAUSING LOSS OF COOLANT. THE FAN SHROUD ASSEMBLY, THE RADIATOR AND THE ENGINE HEAD GASKET ALL HAD TO BE REPLACED DUE TO OVERHEATING OF THE VEHICLE. *TR
Engine and engine cooling, Nov 7, 2008
THE WEATHER TURNED TO SNOW AND I NEEDED THE DEFROST/ HEATER. THE PASSENGER SIDE ONLY BLOWS COLD AIR. MY VISIBILITY BECAME SO IMPAIRED I HAD TO PULL OVER AND ABANDON THE VEHICLE UNTIL THE FOLLOWING DAY. I TOOK IT TO MY MECHANIC, THE DIAGNOSIS IS BROKEN BLEND AIR DOOR AND RECIRCULATION DOOR, ESTIMATE $1200.00. *TR
Engine and engine cooling, Sep 26, 2008
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. ON APRIL 17, 2006, THE VEHICLE WAS SERVICED FOR NHTSA CAMPAIGN ID NUMBER 06V199000 (ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN) REGARDING THE ELECTRIC MOTOR DRIVEN COOLING FAN SYSTEM. AFTER THE REPAIR, THE FAILURE RECURRED THREE ADDITIONAL TIMES. THE VEHICLE NORMALLY OVERHEATS AND SHUTS OFF. THE MOST RECENT FAILURE OCCURRED ON SEPTEMBER 23, 2008. THE VEHICLE WILL BE TAKEN TO THE DEALER FOR A DIAGNOSIS. THE FAILURE MILEAGE WAS 27,000 AND CURRENT MILEAGE WAS 35,358.
Engine and engine cooling, Visibility, Seats, Sep 10, 2008
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE SEAT FRAME SPONTANEOUSLY FAILED AND ALLOWED THE SEAT TO SUDDENLY RETRACT BACKWARDS. THE FAILURE INCREASED THE RISK OF A CRASH. THE DEALER STATED THAT THE ENTIRE SEAT FRAME NEEDED TO BE REPLACED AT THE COST OF OVER $400. HE IS IN THE PROCESS OF HAVING THE SEATS REPAIRED. SECONDLY, THE POWER WINDOWS WORKED INTERMITTENTLY. THE DEALER REPLACED THE WINDOW REGULATORS. THIRDLY, HE NOTICED THAT FLUID FROM THE HEATER COIL LEAKED INTO THE FRONT PASSENGER SIDE OF THE VEHICLE. THE MANUFACTURER WOULD NOT ASSUME ANY RESPONSIBILITY FOR THE REPAIR BECAUSE THE VEHICLE EXCEEDED THE WARRANTY. THE FAILURE AND CURRENT MILEAGES WERE 94,000.
Engine and engine cooling, Aug 7, 2008
I HAVE A 2002 JEEP GRAND CHEROKEE. IT HAS 85,000 MILES. IT BEGAN LOSING COOLANT. THE MECHANIC DETERMINED IT WAS A HEAD GASKET. AFTER TAKING THE ENGINE APART, IT WAS DISCOVERED THAT A CASTING DEFECT IN THE INTAKE MANIFOLD CAUSED THE PROBLEM. THERE WAS A WATER JACKET COVERED BY CASTING MATERIAL AT MANUFACTURE. *TR