2002 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,476 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2002 reports, 75 involved a crash and 20 involved a fire. 97 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Engine and engine cooling, cooling system, fanJun 8, 2006
ON CERTAIN SPORT UTILITY VEHICLES, THE PLASTIC BLADES OF THE ELECTRIC MOTOR DRIVEN COOLING FAN MAY SEPARATE AND PENETRATE THE SHROUD.
IF THIS OCCURS WHILE THE HOOD IS OPEN, A PERSON IN THE VICINITY OF THE ENGINE COULD BE STRUCK BY THE BLADE AND INJURED.
DEALERS WILL REPLACE THE ELECTRIC COOLING FAN MODULES FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 4, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V199000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Fuel system, gasoline, fuel injection system, injectorsApr 8, 2002
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A 4.0L ENGINE ONLY, THE DESIGN OF THE INTAKE AND EXHAUST MANIFOLDS COULD ALLOW DEBRIS TO ACCUMULATE AT THE #3 CYLINDER LOCATION.
THIS COULD RESULT IN A VEHICLE FIRE.
DEALERS WILL INSTALL A MANIFOLD SHIELD TO MODIFY THE AIR FLOW CHARACTERISTICS AND TO PREVENT THE ACCUMULATION OF DEBRIS IN THE AREA OF THE #3 CYLINDER. OWNER NOTIFICATION BEGAN MAY 13, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V104000 on NHTSA.gov
Air bags, frontalMar 26, 2002
ON CERTAIN SPORT UTILITY VEHICLES, THE PASSENGER AIR BAG WIRING HARNESS WAS IMPROPERLY MANUFACTURED.
THIS COULD CAUSE IMPROPER AIR BAG DEPLOYMENT IN CERTAIN CRASH CONDITIONS.
DEALERS WILL ADD A WIRING JUMPER TO THE EXISTING CIRCUITRY TO CORRECT THIS CONDITION. OWNER NOTIFICATION BEGAN APRIL 29, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V099000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsJan 31, 2002
CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A FUEL TANK BRUSH GUARD FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 301, "FUEL SYSTEM INTEGRITY." THE ONBOARD REFUELING VAPOR RECOVERY (ORVR) CONTROL VALVE CAN BECOME DETACHED DURING A CRASH, ALLOWING FUEL LEAKAGE.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
DEALERS WILL EITHER REPLACE THE FUEL TANK BRUSH GUARD WITH A SKID PLATE OR REINFORCE THE EXISTING FUEL TANK BRUSH GUARD WITH A REINFORCEMENT BRACKET. OWNER NOTIFICATION WILL BEGIN MARCH 4, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V032000 on NHTSA.gov
Fuel system, gasoline, deliveryDec 5, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE FUEL INLET CHECK VALVE COULD STICK IN THE PARTIALLY OPEN POSITION. THIS CONDITION COULD CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE DURING REFUELING.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT THE FUEL INLET CHECK VALVE. VEHICLES FOUND TO HAVE A STICKING FUEL INLET CHECK VALVE WILL HAVE THE FUEL TANK ASSEMBLY REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 24, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V374000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission controlNov 13, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE ONBOARD VAPOR RECOVERY SYSTEM VENT HOSE MAY HAVE BEEN MISROUTED. THIS COULD ALLOW WATER TO ENTER THE CANISTER WHICH CAN CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE WHEN REFUELING THE TANK.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT (AND REPOSITION AS NECESSARY) THE VENT HOSE. IF THE VENT HOSE IS FOUND IN THE BENT DOWN POSITION, AND THE VEHICLE HAS BEEN DRIVEN MORE THAN 20 MILES, THE CANISTER ASSEMBLY WILL BE REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 3, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V348000 on NHTSA.gov
Electrical system, wiring, interior/under dashSep 10, 2001
VEHICLE DESCRIPTION: CERTAIN SPORT UTILITY VEHICLES ARE BEING RECALLED FOR A SOFTWARE ERROR IN THE INSTRUMENT CLUSTER MICROPROCESSOR. UNDER CERTAIN CONDITIONS, THE CLUSTER, WITH THE MAJORITY OF ITS GAUGES, ILLUMINATION, AND WARNING LAMPS, COULD BECOME INOPERATIVE.
DRIVING THE VEHICLE WITH AN INOPERATIVE CLUSTER COULD CAUSE A DISTRACTION, INCREASING THE RISK OF A CRASH.
DEALERS WILL RE-FLASH THE CLUSTER SOFTWARE TO CORRECT THE CONDITION. OWNER NOTIFICATION BEGAN OCTOBER 8, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V288000 on NHTSA.gov
Representative owner complaints: engine and engine cooling
145 reports, newest first. Show all
Engine and engine cooling, Jul 31, 2007
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO BLOW WARM AIR WHEN THE HEATER WAS ACTIVATED. THE DEALER STATED THAT THE BLEND DOORS FAILED AND DID NOT MAKE THE REPAIR. THE CURRENT MILEAGE WAS 62,000 AND FAILURE MILEAGE WAS 33,000.
Engine and engine cooling, Jul 17, 2007
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, THE VEHICLE OVERHEATED AND SMOKE APPEARED UNDERNEATH THE HOOD. THE DEALER STATED THAT THE RADIATOR FAN WAS DEFECTIVE. RECALL # 06V199000 (ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN) WAS FOUND. THE CONTACT SPOKE WITH THE DEALER ON JULY 3, 2007 AND THEY STATED THAT THEY DID NOT HAVE THE PART. AS OF JULY 17, 2007, THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 84,000.
Engine and engine cooling, Jul 12, 2007
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTICE # 06V199000 (ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN). ON JULY 11, 2007, THE ELECTRIC RADIATOR FAN BLADE FRACTURED AND SEPARATED ON HIS VEHICLE. THE FAILURE DAMAGED THE RADIATOR, CAUSED THE ENGINE TO OVERHEAT, AND CAUSED THE HEAD GASKET AND HEADERS TO FAIL. THE DEALER STATED THAT THEY WILL ONLY REPAIR THE FAN BLADE UNDER THE SAFETY RECALL, EVEN THOUGH THE CONTACT BELIEVES THIS LED TO THE OTHER FAILURES. THE CURRENT AND FAILURE MILEAGES WERE 121,000.
Engine and engine cooling, Jul 10, 2007
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE PLASTIC FAN BLADES OF THE ELECTRIC RADIATOR FAN WERE OVERHEATING. HE TOOK THE VEHICLE IN TO BE SERVICED PRIOR TO RECEIVING A RECALL NOTICE AND THE RECALL REPAIR WAS NOT PERFORMED. HE SPOKE WITH THE DEALER WHO STATED THAT THE RECALL WORK WAS ALREADY DONE. HOWEVER, THE CONTACT DOES NOT BELIEVE THAT BECAUSE THE MANUFACTURER WILL NOT OFFER REIMBURSEMENT. THE RECALL # WAS UNKNOWN. THE CURRENT MILEAGE IS 90,000 AND THE FAILURE MILEAGE WAS UNKNOWN. THE CONSUMER STATED SHE TRIED TO OBTAIN A COPY OF THE RECEIPT FOR REIMBURSEMENT, BUT WAS INFORMED AFTER SENDING OVER THE RECEIPT TO DAIMLER CHRYSLER THAT THE RECEIPT PROVIDED WAS NOT ENOUGH. THE CONSUMER THEN TRIED TO OBTAIN MORE INFORMATION FOR DRIVETIME BUT TO NO AVAIL. THE CONSUMER WANTS TO BE REIMBURSED FOR THE RECALL REPAIR PERFORMED ON THE VEHICLE. UPDATED 08/02/07 *TR
Engine and engine cooling, Jun 19, 2007
2002 JEEP GRAND CHEROKEE SAFETY RECALL F-25- ELECTRIC RADIATOR FAN CUSTOMER STATES THAT THE RADIATOR FAN MOTOR LOCKED UP CAUSED THE FAN BLADE WENT THROUGH THE RADIATOR CAUSING THE RADIATOR TO LEAK ANTIFREEZE CUSTOMER WANTS REIMBURSEMENT**CC A RECALL HAD BEEN ISSUED FOR THE PROBLEM THE CONSUMER HAD ALREADY EXPERIENCED. THE CONSUMER SUBMITTED THE RECEIPT TO THE MANUFACTURER. THE MANUFACTURER WROTE THE CONSUMER BACK AND STATED THE REPAIR BILL SHE SUBMITTED DID SHOW OF THE REPLACEMENT PARTS THAT WERE INVOLVED IN THE RECALL. *JB
Engine and engine cooling, Jun 8, 2007
F25 RECALL-RADIATOR FAN BLADE FAILURE-"SUBSEQUENT" DAMAGE TO RADIATOR BEYOND REPAIR-REPLACEMENT ONLY-NO HELP FROM RECALL CENTER OR LOCAL DEALER-THE CONSUMER IS EXPECTED TO PAY THE BILL FOR THE RECALL FAILURE DAMAGE TO OTHER PARTS OF VEHICLE
Engine and engine cooling, Apr 26, 2007
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. ON SEPTEMBER 20, 2005 THE RADIATOR FAN FAILED WHILE DRIVING 20 MPH. THE CONTACT STATED THAT THE VEHICLE BEGAN TO MAKE LOUD NOISES WHEN THE THE ELECTRIC RADIATOR FAN FRACTURED AND SEPARATED INTO 50 PIECES. SHE TOOK THE VEHICLE TO A MECHANIC AND HAD THE RADIATOR FAN REPAIRED. AFTERWARDS, THE CONTACT RECEIVED SAFETY RECALL # 06V199000 REGARDING ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN, AND WOULD LIKE TO BE REIMBURSED. THE DEALER STATED THAT THE VEHICLE HASDA HOLE IN THE RADIATOR, AND HER REQUEST WAS DENIED BECAUSE THE FAILURE WAS PREVIOUSLY REPAIRED. THE CURRENT MILEAGE IS 70,000, AND FAILURE MILEAGE WAS 65,000. THE RADIATOR FAILED AT BOTH MILEAGES.*AK
Engine and engine cooling, Electrical system, Visibility, Apr 26, 2007
1)UNKNOWN, PURCHASED AS PRE-OWNED 2)VEHICLE WON'T START RIGHT AWAY, TURN KEY TO START THEN WAIT APPROX 10 SECONDS AND TRY AGAIN, TYPICALLY WILL THEN START, ALL OTHER ELECTRICAL PARTS WOULD COME ON. ON TWO OCCASIONS VEHICLE WAS TOWED BECAUSE IT WOULD NOT START AT ALL. ENTIRE ELECTRICAL SYSTEM WENT HAYWIRE, NO GAUGES, POWER WINDOWS AND LOCKS DID NOT WORK. HEAT/AC BLOWER RANDOMLY WORKS. 3)COMPUTER WAS REPLACED, STARTER WAS REPLACED, IGNITION SWITCH WAS REPLACED. PROBLEM STILL EXISTS, BUT MUCH MORE INFREQUENTLY. WAS ADVISED BY PHIL LONG JEEP REPAIR THAT THERE IS NO PART AVAILABLE TO REPAIR BLOWER ON HEAT/AC UNIT. WINDOWS FOG AND FREEZE, NO VISIBILITY. THIS HAS BEEN AN ONGOING PROBLEM FOR MANY MONTHS. COMPLETE FAILURE OCCURRED SOMETIME IN MARCH 2007. *TR
Engine and engine cooling, Apr 2, 2007
I RECEIVED SAFETY RECALL F25-ELECTRIC RADIATOR FAN, BACK IN NOVEMBER OF 2006. I CALLED THE DEALERSHIP TO SCHEDULE REPAIR AND WAS TOLD THAT THERE WAS A NATIONAL BACKORDER ON THE PART. I WAS INFORMED THAT I WOULD BE CONTACTED, ONCE THE PART WAS RECEIVED. I HAVE MADE SEVERAL CALLS TO THE DEALERSHIP, TO TRY AND SCHEDULE THE REPAIR AND HAVE NOT GOTTEN AN APPOINTMENT AS OF YET. *JB
Engine and engine cooling, Mar 26, 2007
TL* - THE CONTACT OWNS A 2002 CHRYSLER JEEP GRAND CHEROKEE. THE VEHICLE WAS OVERHEATING AND THE FAN WAS VIBRATING. THE FAILURE MILEAGE WAS 115,000. THE CONTACT HAD THE FAN ASSEMBLY REPLACED, AND APPROXIMATELY ONE MONTH LATER HE RECEIVED A RECALL FOR THE FAN ASSEMBLY. THE CONTACT MAILED THE RECEIPTS TO DAIMLERCHRYSLER. THE MANUFACTURER DENIED REIMBURSEMENT BECAUSE THEY BELIEVED THAT THE FAN BLADES DID NOT NEED TO BE REPLACED. THE CONTACT HAS THE REPAIR INVOICE. THE CURRENT AND FAILURE MILEAGE WERE 115000. AK THE CONSUMER STATED THE JEEP HAS RAN PERFECT SINCE THE REPAIR BUT DAIMLER CHRYSLER REFUSES TO HONOR THEIR RECALL NOTICE. UPDATED 08/13/07 *TR
Engine and engine cooling, Feb 18, 2007
THIS IS A COMPLAINT ON THE DAIMLER CHRYSLER DEALERSHIP THAT I WENT TO HAVE THE ELECTRIC RADIATOR FAN REPLACED DUE TO THE SAFETY RECALL F25. I MADE AN APPOINTMENT FOR 8:00 AM AT SOUTH BAY CHRYSLER JEEP DODGE ON 20900 HAWTHORNE BLVD., TORRANCE, CA 90503. BASED ON THE LETTER I RECEIVED I KNEW SERVICE WOULD TAKE APPROX 1.5 HOURS. THE SERVICE MANAGER RAYMOND TOLD ME IT WOULD BE READY IN 2 HOURS. I TOLD HIM THAT I HAD A BUSINESS APPOINTMENT AT 2:00 PM THAT I COULD NOT MISS AND I WAS REASSURED THAT MY CAR WOULD DEFINITELY BE READY IN TIME. WHEN MY VEHICLE WASN'T READY AT 12:00 PM, I CALLED THE DEALERSHIP ONLY TO BE TREATED VERY RUDELY BY THE SERVICE RECEPTIONIST. I WAS TOLD THEY HADN'T EVEN STARTED WORKING ON MY CAR AND THAT RAYMOND WENT TO LUNCH AND I WOULD HAVE TO WAIT UNTIL HE RETURNED AT 1:15 PM TO GET AN UPDATE. I TOLD HER THAT WAS UNACCEPTABLE, THAT IT HAD ALREADY BEEN 4 HOURS AND I NEEDED MY CAR. SHE TOLD ME THAT I COULD COME GET MY CAR BECAUSE THEY HADN'T STARTED WORKING ON IT YET, BUT WITHOUT BEING SERVICED. I WAS OKAY WITH THAT. ONCE I GOT TO THE DEALERSHIP, I WAS TOLD THAT MY CAR WAS COMPLETELY TAKEN APART AND UNDRIVEABLE. I WAS LEFT STRANDED. A TWO HOUR JOB TURNED INTO A 9 HOUR JOB AND IT SEVERELY AFFECTED MY TIME. I WAS NOT OFFERED AN APOLOGY, YET WAS TREATED VERY RUDELY FOR BEING A NUISANCE TO THEM. *JB
Engine and engine cooling, Feb 16, 2007
CUSTOMER HAS CONCERN ABOUT RECALL F-25- ELECTRIC RADIATOR FAN**NAR**CC THE VEHICLE'S FAN BROKE. *NM
Engine and engine cooling, Feb 15, 2007
SAFETY RECALL F25-ELECTRIC RADIATOR FAN. *NM
Engine and engine cooling, Feb 6, 2007
I RECEIVED A RECALL FOR MY JEEP GRCHER LAREDO-VIN 1J4GX58S82C29XXXX TO REPLACE THE PLASTIC FAN BELT. THE DEALER TAMIAMI CHRYSLER JEEP MIAMI FL, CLAIMED THEY DID NOT HAVE THE PART IN STOCK. AFTER THREE CALL OVER A TWO MONTH PERIOD, NO RESPONSE FORM THE DEAL TO FIX. IN THE MEANTIME THE FAN BELT FRACTURED AND SEPARATED AND DAMAGED THE RADIATOR. WE TOOK THE CAR TO THE DEALER AND THEY FIXED THE PROBLEM, BUT CHARGED US $387.34. *NM
Engine and engine cooling, Dec 26, 2006
TL* - WHILE DRIVING AT 10 MPH THE BLADE FROM THE COOLING FAN POPPED OFF AND PENETRATED THE RADIATOR. THE MILEAGE AT THE TIME OF FAILURE WAS 33000. THE CONTACT WAS CONCERNED BECAUSE SHE FELT THAT VEHICLE SHOULD BE COVERED UNDER NHTSA RECALL 06V199000. *AK
Engine and engine cooling, Dec 18, 2006
TL*- THE CONTACT IS NOT HAPPY WITH THE SERVICE THAT HE RECEIVED FROM THE CHRYSLER CORPORATION. THE CONTACT HAS RECEIVED A RECALL NOTICE ON HIS 2002 JEEP GRAND CHEROKEE. THE NOTICE SAID THAT HE HAD TO CONTACT THE AAA TO HAVE THE VEHICLE TOWED TO DEALERSHIP. THE CONTACTED STATED THAT DEALERSHIP WILL NOT REIMBURSE HIM FOR THE VEHICLE BEING TOWED. THE RECALL IS FOR THE ELECTRICAL RADIATOR FAN. THE DEALERSHIP GAVE TENTATIVE DATE OF 12/19/06 BY 5:00 PM.
Engine and engine cooling, Dec 18, 2006
UNABLE TO REMEDY SAFETY RECALL F25 - ELECTRIC RADIATOR FAN. *NM
Engine and engine cooling, Dec 11, 2006
DT*: THE CONTACT STATED A NHTSA RECALL LETTER #F25 FOR THE ENGINE AND ENGINE COOLING: COOLING SYSTEM: FAN, WAS RECEIVED TWO MONTHS AFTER THE ELECTRIC FAN BLADE MODULE WAS REPLACED. THE MANUFACTURER REFUSED TO REIMBURSE THE CONTACT DUE TO THE MODULE BEING REPLACED AND NOT JUST THE FAN BLADES. UPDATED 1/19/2007 - THE VEHICLE HAD BEEN OVERHEATING AS A RESULT OF THE FAILURE. *NM
Engine and engine cooling, Dec 10, 2006
MY WIFE & I OWN A 2002 JEEP GRAND CHEROKEE THAT WE PURCHASED NEW. WE HAD OVERHEATING PROBLEMS WITH THE VEHICLE AND TOOK IT TO OUR CHRYSLER DEALERSHIP JUNE 23, 2006 TO HAVE IT REPAIRED. THE DEALERSHIP DETERMINED THAT AMONG OTHER THINGS, THE COOLING FAN WAS NOT WORKING PROPERLY AND NEEDED TO BE REPLACED. I HAD RESEARCHED THE PROBLEM AND LEARNED FROM YOUR WEBSITE THAT ON JUNE 6TH,, 2006 CHRYSLER GROUP ANNOUNCED THAT IT WAS RECALLING OUR JEEPS COOLING FAN FOR POTENTIAL SEPARATION OF THE FAN BLADES (ATTACHMENT). I TOLD OUR REPAIR ADVISOR OF THE ANNOUNCED RECALL AND DESPITE HAVING AN UNRELATED PROBLEM WITH THE FAN I DIDN'T WANT TO PAY TO REPLACE A PART THAT CHRYSLER WAS GOING TO REPLACE PER THE RECALL. HE TOLD ME THAT BECAUSE CHRYSLER HAD NOT COMPLETED THE ADMINISTRATION OF THE RECALL I WOULD HAVE TO COVER THE COST OF REPAIRS BUT WOULD BE REIMBURSED WHEN THE RECALL MADE IT THROUGH THE SYSTEM. ON AUGUST 30, CHRYSLER COMPLETED THE ADMINISTRATION OF THE RECALL; I FOLLOWED THE INSTRUCTIONS FOR REIMBURSEMENT AND WAS REACHED BY A CHRYSLER CUSTOMER SERVICE REPRESENTATIVE BY TELEPHONE. THE REPRESENTATIVE STATED THAT I WAS NOT GOING TO BE REIMBURSED FOR REPAIRS BECAUSE THE RECALL NOTIFICATION OCCURRED AUGUST 30 AND I HAD REPLACED THE RECALLED FAN JUNE 22ND FOR AN UNRELATED PROBLEM. I STATED THAT THE RECALL WAS ANNOUNCED JUNE 6TH; I REPLACED THE FAN AFTER THAT DATE; MY STATEMENT FELL ON DEAF EARS. I BELIEVE CHRYSLER IS FAILING TO LIVE UP TO THE RECALL; CHRYSLER SHOULD REIMBURSE ME FOR THE REPLACEMENT OF THE COOLING FAN PLUS LABOR BECAUSE I HAD REPLACED IT AT MY EXPENSE MORE THAN TWO WEEKS AFTER THE RECALL WAS OFFICIALLY ANNOUNCED. I SHOULD NOT BE CASTIGATED BECAUSE CHRYSLER TOOK GREATER THAN TWO MONTHS TO ADMINISTER THE RECALL. PLEASE CONTACT ME WITH WHAT YOU FEEL IS THE PROPER REMEDY. *JB
Engine and engine cooling, Nov 21, 2006
DT*: THE CONTACT STATED A NHTSA RECALL LETTER # 06V199000 REGARDING THE ENGINE AND ENGINE COOLING: COOLING SYSTEM: FAN WAS RECEIVED AFTER THE FAN BLADES FRACTURED AND CAUSED DAMAGE TO THE RADIATOR AND THE ENGINE, WHILE DRIVING 5 MPH. AN INDEPENDENT SERVICE DEALER REPLACED THE FAN AND REPAIRED THE RADIATOR. THEN THE VEHICLE WAS TOWED TO THE SERVICE DEALER FOR REPAIR TO THE ENGINE. THE MANUFACTURER WAS NOTIFIED.
Engine and engine cooling, Power train, Oct 30, 2006
2002 GRAND CHEROKEE OVERHEATED AND HAD TO BE TOWED TO MECHANIC. FAN BLADE SEPARATED FROM THE FAN, WHICH PUT A HOLE IN THE RADIATOR. *TS THE FAILURE OCCURRED ON AUGUST 24, 2006. THE CONSUMER FEELS THAT THE FAILURE STEMS FROM A RECALL THAT WAS ISSUED ON AUGUST 30, 2006 BY DAIMLER CHRYSLER. THE DEALER THAT SERVICED THE VEHICLE INDICATED THAT THE VEHICLE WOULD NOT BE COVERED UNDER THE RECALL BECAUSE THE FAILURE OCCURRED PRIOR TO THE RECALL BEING RECEIVED. AFTER REPAIRED THE VEHICLE OVERHEATED AGAIN. THE VEHICLE WAS TAKEN TO THE DEALER WHO DETERMINED THAT THE FAN RELAY SWITCH HAD TO BE REPLACED AS WELL AS THE THERMOSTAT. WHILE REPAIRING THAT PROBLEM THE TECHNICIAN FOUND OUT THAT THE VEHICLE HAD A BLOWN HEAD GASKET. THE DEALER DIDN'T HAVE THE PARTS AVAILABLE TO REPLACE IT. THE HEAD GASKET WAS REPLACED UNDER WARRANTY. THE TRANSMISSION CABLE BROKE WHILE THE DEALER WAS TEST DRIVING THE VEHICLE. THE CONSUMER REQUEST REIMBURSEMENT FOR ALL REPAIRS. *NM
Engine and engine cooling, Oct 30, 2006
CONSUMER COMPLAINT REQUESTING REIMBURSEMENT FOR ELECTRIC RADIATOR FAN ON 2002 GRAND CHEROKEE. *TS THE FAILURE OCCURRED WHILE THE VEHICLE WAS BEING DRIVEN 65 MPH. THE FAN BROKE IT CAUSED DAMAGE TO THE RADIATOR WHICH CAUSED THE VEHICLE TO OVERHEAT. *NM
Engine and engine cooling, Oct 30, 2006
DT*: THE CONTACT STATED WHILE DRIVING 35 MPH, THERE WAS A LOUD CLUNKING NOISE HEARD FROM THE FRONT END OF THE VEHICLE. THIS WAS FOLLOWED BY THE TEMPERATURE WARNING LIGHT ILLUMINATING, AND THE ENGINE OVERHEATING. THE VEHICLE WAS TOWED TO A SERVICE DEALER, WHO DETERMINED THAT THE COOLING FAN HAD SEPARATED. THE RADIATOR FAN, THE SHROUD AND THE RADIATOR WERE ALL REPLACED. THERE WAS A NHTSA RECALL # 06V199000, WHICH PERTAINS TO THE ENGINE COOLING FAN. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN.
Engine and engine cooling, Sep 12, 2006
DT*: THE CONTACT STATED THE ENGINE OVERHEATED AND CRACKED THE RADIATOR DUE TO THE RADIATOR FAN HAVING FRACTURED INTO PIECES. THE SERVICE DEALER WAS CONTACTED FOR REPAIRS. THE CONTACT HEARD OF A RECALL FOR THE SAME ISSUE IN A NEWS REPORT, BUT WAS INFORMED BY THE SERVICE DEALER AND MANUFACTURER THAT THERE WAS NO SUCH RECALL IN EFFECT. AT A LATER DATE THE MANUFACTURER WAS NOTIFIED OF A NHTSA RECALL #06V199000; REGARDING ENGINE AND ENGINE COOLER, COOLING SYSTEM FAN BY THE CONTACT. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN.
Engine and engine cooling, Sep 7, 2006
ON SUNDAY AUGUST 20 I NOTICED THAT MY VEHICLE WAS SHAKING AT CERTAIN SPEEDS. ON MONDAY AUGUST 21 I TOOK MY VEHICLE TO A MECHANIC WHO DIAGNOSED THAT WE NEEDED NEW SPARK PLUGS. THE SPARK PLUGS WERE REPLACED. ON TUESDAY AUGUST 22 WHEN I WAS LEAVING WITH MY VEHICLE IT WAS STILL SHAKING AND THE CHECK ENGINE LIGHT WAS ON. THE MECHANIC DIAGNOSED THE PROBLEM AS A BAD 02 SENSOR. ON WEDNESDAY AUGUST 23 HE CALLED AND TOLD ME THAT THE O2 SENSOR WAS NOT THE PROBLEM AND THAT I NEEDED TO TAKE IT TO THE DEALERSHIP. ON THURSDAY AUGUST 24 I TOOK MY VEHICLE INTO THE DEALERSHIP. THEY TOLD US THAT THEY COULDN'T FIGURE OUT WHAT THE PROBLEM WAS AND THAT THEY WERE GOING TO HAVE TO TAKE THE ENGINE APART. THEY CALLED ME ON FRIDAY AUGUST 25 AND SAID THAT THEY WERE GOING TO HAVE TO REPLACE THE CAMSHAFT AND LIFTERS BECAUSE OF "CARBON BUILD UP". WHEN ASKED WHAT CAUSED THE BUILD UP THE MECHANIC SAID THAT HE DID NOT KNOW. WHEN ASKED IF THIS WAS A COMMON PROBLEM WITH JEEPS THE MECHANIC SAID YES. *NM