2002 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,476 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2002 reports, 75 involved a crash and 20 involved a fire. 97 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Engine and engine cooling, cooling system, fanJun 8, 2006
ON CERTAIN SPORT UTILITY VEHICLES, THE PLASTIC BLADES OF THE ELECTRIC MOTOR DRIVEN COOLING FAN MAY SEPARATE AND PENETRATE THE SHROUD.
IF THIS OCCURS WHILE THE HOOD IS OPEN, A PERSON IN THE VICINITY OF THE ENGINE COULD BE STRUCK BY THE BLADE AND INJURED.
DEALERS WILL REPLACE THE ELECTRIC COOLING FAN MODULES FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 4, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V199000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Fuel system, gasoline, fuel injection system, injectorsApr 8, 2002
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A 4.0L ENGINE ONLY, THE DESIGN OF THE INTAKE AND EXHAUST MANIFOLDS COULD ALLOW DEBRIS TO ACCUMULATE AT THE #3 CYLINDER LOCATION.
THIS COULD RESULT IN A VEHICLE FIRE.
DEALERS WILL INSTALL A MANIFOLD SHIELD TO MODIFY THE AIR FLOW CHARACTERISTICS AND TO PREVENT THE ACCUMULATION OF DEBRIS IN THE AREA OF THE #3 CYLINDER. OWNER NOTIFICATION BEGAN MAY 13, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V104000 on NHTSA.gov
Air bags, frontalMar 26, 2002
ON CERTAIN SPORT UTILITY VEHICLES, THE PASSENGER AIR BAG WIRING HARNESS WAS IMPROPERLY MANUFACTURED.
THIS COULD CAUSE IMPROPER AIR BAG DEPLOYMENT IN CERTAIN CRASH CONDITIONS.
DEALERS WILL ADD A WIRING JUMPER TO THE EXISTING CIRCUITRY TO CORRECT THIS CONDITION. OWNER NOTIFICATION BEGAN APRIL 29, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V099000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsJan 31, 2002
CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A FUEL TANK BRUSH GUARD FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 301, "FUEL SYSTEM INTEGRITY." THE ONBOARD REFUELING VAPOR RECOVERY (ORVR) CONTROL VALVE CAN BECOME DETACHED DURING A CRASH, ALLOWING FUEL LEAKAGE.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
DEALERS WILL EITHER REPLACE THE FUEL TANK BRUSH GUARD WITH A SKID PLATE OR REINFORCE THE EXISTING FUEL TANK BRUSH GUARD WITH A REINFORCEMENT BRACKET. OWNER NOTIFICATION WILL BEGIN MARCH 4, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V032000 on NHTSA.gov
Fuel system, gasoline, deliveryDec 5, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE FUEL INLET CHECK VALVE COULD STICK IN THE PARTIALLY OPEN POSITION. THIS CONDITION COULD CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE DURING REFUELING.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT THE FUEL INLET CHECK VALVE. VEHICLES FOUND TO HAVE A STICKING FUEL INLET CHECK VALVE WILL HAVE THE FUEL TANK ASSEMBLY REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 24, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V374000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission controlNov 13, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE ONBOARD VAPOR RECOVERY SYSTEM VENT HOSE MAY HAVE BEEN MISROUTED. THIS COULD ALLOW WATER TO ENTER THE CANISTER WHICH CAN CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE WHEN REFUELING THE TANK.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT (AND REPOSITION AS NECESSARY) THE VENT HOSE. IF THE VENT HOSE IS FOUND IN THE BENT DOWN POSITION, AND THE VEHICLE HAS BEEN DRIVEN MORE THAN 20 MILES, THE CANISTER ASSEMBLY WILL BE REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 3, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V348000 on NHTSA.gov
Electrical system, wiring, interior/under dashSep 10, 2001
VEHICLE DESCRIPTION: CERTAIN SPORT UTILITY VEHICLES ARE BEING RECALLED FOR A SOFTWARE ERROR IN THE INSTRUMENT CLUSTER MICROPROCESSOR. UNDER CERTAIN CONDITIONS, THE CLUSTER, WITH THE MAJORITY OF ITS GAUGES, ILLUMINATION, AND WARNING LAMPS, COULD BECOME INOPERATIVE.
DRIVING THE VEHICLE WITH AN INOPERATIVE CLUSTER COULD CAUSE A DISTRACTION, INCREASING THE RISK OF A CRASH.
DEALERS WILL RE-FLASH THE CLUSTER SOFTWARE TO CORRECT THE CONDITION. OWNER NOTIFICATION BEGAN OCTOBER 8, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V288000 on NHTSA.gov
Representative owner complaints: engine and engine cooling
145 reports, newest first. Show all
Engine and engine cooling, Jan 6, 2006
DT*: THE CONTACT STATED THE VEHICLE OVERHEATED AND LEAKED ANTIFREEZE. THE DEALERSHIP DETERMINED THE FAN, RADIATOR, AND HARNESS WERE BURNED. THESE COMPONENTS WERE REPLACED, BUT THE PROBLEM PERSISTED. THIS HAS BEEN OCCURRING SINCE THE VEHICLE WAS PURCHASED. *AK
Engine and engine cooling, Nov 23, 2005
11-18-05 DRIVING MY CAR ON FREEWAY, HEARD A "POP" SOUND, THEN LOSS OF FLUIDS. DROVE OFF NEAREST EXIT TO NEARBY SERVICE CENTER. PLASTIC COOLING FAN BROKE APART SENDING PIECES INTO THE FRONT OF THE RADIATOR, CUTTING AND SPLICING IT. THE ENTIRE CASING/SHROUD OF THE FAN WAS CRACKED ON THE BOTTOM AND TOP, AS WELL AS SEVERAL BLADES OF THE FAN BROKEN OUT. CHRYSLER REFUSES TO COVER THE DAMAGE STATING IT IS PAST THE WARRANTY TIME OF 3 YEARS OR 36,000 MILES!!! I NOW HAVE TP SPEND $1200 TO FIX AS WELL AS RENTAL CAR FOR 1 WEEK WHILE THEY WERE "EVALUATING" THE SITUATION. HEEEELLLLP!! *JB
Steering, Service brakes, Hydraulic, Engine and engine cooling, Nov 21, 2005
DT: THE CONSUMER STATED THAT THERE WAS A NHTSA ENGINEERING ANALYSIS EA05020 CONCERNING THE ENGINE AND ENGINE COOLING FAN. THE CONSUMER'S VEHICLE MANIFESTED THE SAME PROBLEMS AS INDICATED IN THIS ANALYSIS. THE FAN OF THE MOTOR EXPLODED, RESULTING IN EXTENSIVE DAMAGE TO THE RADIATOR. THE VEHICLE WAS TOWED TO A DEALERSHIP, WHERE IT IS CURRENTLY BEING REPAIRED FOR THIS PROBLEM. *AK (11/23/05) THE STEERING WAS NOISY AND WOULD GRIND ON HIGH IDLE, THE VEHICLE WOULD SHAKE WHEN BRAKING DUE TO THE FRONT DISC PADS WEARING LOW AND THE FRONT ROTORS AND THE PINION SEAL LEAKED. *SC
Engine and engine cooling, Nov 6, 2005
DRIVING AT APPROXIMATE SPEED OF 35 MPH, I HEARD A LOUD BOOM (LIKE SOMETHING HAD HIT THE CAR), I STOPPED AND CHECKED AND SAW NOTHING. ALL GAUGES DISPLAYED NORMAL RANGES AND I CHECKED ALL FLUIDS AND VISUALLY LOOKED AROUND THE ENGINE AREA FROM THE TOP. EVERYTHING APPEARED NORMAL, BUT SIX DAYS LATER WITHOUT FURTHER NOISE OR WARNING SIGNS THE ENGINE TEMP PEAKED MAX, WHILE SITTING IN A PARKING LOT. TESTED THE ENGINE AS DIRECTED PER THE MANUAL AND NO GOOD. A TOW WAS INITIATED TO A REPAIR SHOP THE END RESULT WAS THE FAN HAD BROKEN INTO PIECES AND GONE INTO THE RADIATOR AND THROUGH TO ANOTHER SECTION. TOTAL COST OF REPAIR WAS OVER $1500 AND I AM STILL HAVE PROBLEMS WITH LEAKING TRANSMISSION FLUID THAT IS BEING ADDRESSED ALL RELATED TO THE FAN COMING APART AND FLYING INTO OTHER ENGINE PARTS. *NM
Steering, Engine and engine cooling, Electrical system, Visibility, Latches/locks/linkages, Tires, Wheels, Other or unspecified, Oct 24, 2005
THIS IS MY 4TH JEEP. HERE IS A LITTLE BACKGROUND ON THIS ISSUE. I PURCHASED A 2002 JEEP GRAND CHEROKEE, THE OVERLAND EDITION. THE DEALERSHIP PUSHED BUYING A USED CERTIFIED JEEP VEHICLE! THEY MENTIONED THE EXTENDED WARRANTY THAT WOULD TAKE CARE OF ANY ISSUES THAT THE JEEP HAD DURING THE LAST YEARS OF MY OWNERSHIP. I WENT IN THE DEALERSHIP LOOKING TO PURCHASE A NEW VEHICLE BUT THEY TOLD ME ALL THE ADDED BENEFITS / VALUE FROM BUYING FROM THE USED JEEP FACILITY! THE WARRANTY: AS MENTIONED I PURCHASED THE WARRANTY SOLD BY JEEP AT THE LOCAL DEALERSHIP. THE SERVICE AGREEMENT THAT WAS SOLD BY THE DEALERSHIP WENT BANKRUPT! GARY MILLER CHRYSLER JEEP ISUZU LOCATED IN ERIE, PA SOLD THIS TO ME. MY 1ST ISSUE WAS WHEN I DECIDED TO TAKE THE VEHICLE IN BECAUSE OF A VIBRATION WHILE DRIVING. I WAS MADE AWARE THAT THE COMPANY WAS BANKRUPT WHEN TYING TO CALL AND FIND OUT WHAT INFORMATION WILL BE NEEDED WHEN I GO TO THE LOCAL JEEP DEALERSHIP IN KANSAS CITY. FURTHERMORE I MENTIONED TO THE JEEP DEALERSHIP THAT PUSHED THE CONTRACT THAT I AM WILING TO PURCHASE THE BEST CONTRACT TO MAKE SURE I DO NOT HAVE AN ISSUE WITH MY NEW VEHICLE IN THE FUTURE. THE CONSTANT ISSUES: I HAVE NOW TAKEN IN MY JEEP FOR 6 VISITS! I HAVE ONLY INCLUDED SOME OF THE PAYMENTS (SEE THE ADDITIONAL PAPERWORK) BUT YOU CAN SEE A TREND HERE. THIS JEEP HAD BEEN NOTHING BUT A PROBLEM SINCE I PURCHASED THE VEHICLE! I AM NOW STUCK REPLACING THE STEERING PUMP FOR THE 2ND TIME! I HAVE TO PAY FOR THE REPLACEMENT AND LIVE WITHOUT A VEHICLE. I AM OUT SEVERAL THOUSAND DOLLARS AND STILL HAVE TO TAKE THIS VEHICLE (THAT JEEP PUSHED ON ME) TO THE SERVICE SHOP ABOUT EVERY 6 MONTHS. I JUST STARTED DRIVING MY VEHICLE FROM THE LAST SERVICE REPAIR (I AM GETTING VERY FAMILIAR TO THE LOCAL JEEP DEALERSHIPS) AND STILL THE ITEM IS NOT FIXED AND MY JEEP IS LEAKING OIL ALL OVER OUR COMPANY DRIVEWAY. THIS VEHICLE IS A LEMON AND THE COMPANY THAT MADE THE VEHICLE SOLD ME A BANKRUPT CONTRACT. *NM
Engine and engine cooling, Oct 12, 2005
DT CONSUMER STATED THE ENGINE FAILED ON SEPTEMBER 16, 2005, THE OIL PRESSURE DROPPED TO ZERO WHILE ON A HILL, ALL TYPES OF NOISE CAME OUT OF THE ENGINE. CONSUMER STATED THEY HAD THE VEHICLE TOWED TO A DEALER, AND DEALER SAID THERE WAS SLUDGE BUILD UP INSIDE THE MOTOR. CONSUMER A HAS USED THE PROPER OIL AS STATED IN THE OWNERS MANUAL. CONSUMER CONTACTED THE MANUFACTURER, THEY SAID THERE WAS NOTHING THEY COULD DO. THEY CLAIMED IT WAS NOT FROM CHANGING THE OIL AT CHRYSLER. HOWEVER, CONSUMER STATED THEY HAD RECORDS FOR THE OIL CHANGES AT THEIR LOCAL MECHANIC. *AK
Engine and engine cooling, Sep 27, 2005
I WAS DRIVING ON INTERSTATE 68 IN MARYLAND WHEN ENGINE FAILED. DOUGLAS MOTORS A MEMBER OF THE CHRYSLER GROUP INFORMS ME THE ENGINE FAILED DUE TO SLUDGE. ENGINE OIL HAS BEEN CHANGED EVERY 3000 TO 5000 MILES WITH 5W 30. CHRYSLER OFFERS NO HELP EXCEPT I SHOULD OF TAKEN THE EXTENDS WARRANTY. *JB
Engine and engine cooling, Sep 25, 2005
I OWN A 2002 JEEP GRAND CHEROKEE. ABOUT A WEEK AGO WHILE DRIVING I HEARD A LOUD POP COME FROM THE ENGINE. WHEN I STOPPED TO EXAMINE THE PROBLEM, I SAW A LARGE LEAK COMING FROM THE BOTTOM OF MY CAR. AFTER LOOKING UNDER THE HOOD, I SAW THAT THE PLASTIC COOLING FAN IN MY ENGINE HAD SHATTERED AND THE PIECES PUNCTURED MY RADIATOR. THE SHROUD COVERING MY COOLING FAN HAD ALSO BEEN SHATTERED. I IMMEDIATELY TOOK THE JEEP TO MY LOCAL CHRYSLER DEALER (WHOM I BOUGHT THE CAR FROM). AFTER LOOKING AT IT THEY TOLD ME THERE WAS MAJOR DAMAGE CAUSED BY THIS INCIDENT. IN ADDITION TO NEEDING A NEW COOLING FAN, SHROUD AND RADIATOR, I ALSO NEEDED A NEW HEAD GASKET BECAUSE THE CAR HAD OVERHEATED. I BELIEVE THERE WAS A DEFECT WITH THE PLASTIC FAN WHICH LED TO THE DAMAGE TO MY CAR. I HAVE CONTACTED CHRYSLER ABOUT THIS SITUATION AND THEY SAID THERE IS NOTHING THEY WILL DO. I WOULD APPRECIATE YOUR PROMPT ATTENTION LOOKING INTO THIS MATTER. THANK YOU. *JB
Engine and engine cooling, Sep 6, 2005
WHILE I WAS DRIVING VEHICLE ON WEDNESDAY, AUGUST 31, SLIGHT VIBRATION WAS NOTICED. WHILE MY WIFE WAS DRIVING VEHICLE ON FRIDAY, SEPTEMBER 2, A LOUD POP WAS HEARD, SOUND SIMILAR TO THAT OF METAL EXPANDING WHEN HEATED. THE AIR CONDITIONER QUIT WORKING AT THIS TIME. WHEN I DROVE THE CAR ON SUNDAY,SEPTEMBER 4TH, THE VEHICLE OVERHEATED AND UPON RAISING THE HOOD, SAW THAT THE FAN WAS GONE AND PIECES OF THE COVERING OF THE RADIATOR WERE BROKEN AND MISSING. *NM
Engine and engine cooling, Sep 4, 2005
HEARD PLASTIC BREAKING, THOUGHT I HAD RUN OVER SOMETHING. THEN LOUD BREAKING PLASTIC NOISE, THEN COOLANT LOW LIGHT CAME ON, THEN ENGINE BEGAN SMOKING AND OVER HEATING. FRONT FAN CAME APART AND BROKE THROUGH RADIATOR. HAD TO REPLACE FAN MODULE AND RADIATOR. REPLACED THERMOSTAT AND FLUSHED COOLING SYSTEM. *JB
Engine and engine cooling, Aug 30, 2005
WHILE STOPPED IN A PARKING SPACE, CHECK GAUGE LIGHT CAME ON. VEHICLE TEMPERATURE GAUGE WAS AT 260 DEGREE. I SHUT OFF ENGINE AND OPENED HOOD. THE ELECTRIC FAN HAD SHATTERED AND PUT A HOLE THROUGH THE FAN SHROUD AND THE RADIATOR. PARTS OF THE SHATTERED FAN WERE LODGED IN THE SERPENTINE BELT PULLEYS. VEHICLE WAS TOWED TO REPAIR SHOP WHERE MECHANIC SAID THAT THE EXACT SAME THING HAPPENED ONE WEEK BEFORE TO AN IDENTICAL 2002 GRAND CHEROKEE LAREDO. (SAME YEAR AND MOTOR).MY VEHICLE IS NOW IN A JEEP DEALERSHIP. I AM AWAITING DETERMINATION AS TO WHETHER OR NOT REPAIRS ARE COVERED UNDER AN EXTENDED WARRANTY I PURCHASED. UPON RETURNING HOME, I WENT ON LINE TO INVESTIGATE AND FOUND OUT THAT THE NHTSA WAS CONDUCTING AN INVESTIGATION BASED ON OTHER OWNERS COMPLAINTS THAT THEIR ELECTRIC COOLING FANS HAD SHATTERED AND PUNCTURED THE FAN SHROUD AND RADIATOR. VEHICLE WAS PURCHASED NEW AND IS A 2002 JEEP GRAND CHEROKEE WITH 6 CYLINDER ENGINE. *JB
Engine and engine cooling, Aug 23, 2005
DT: THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE LAREDO. A PIECE OF THE FAN BROKE OFF AND WENT INTO THE RADIATOR, CAUSING DAMAGE TO THE RADIATOR. THE FAN AND RADIATOR HAD TO BE REPLACED. THE MECHANIC TOLD HER A PIECE OF THE FAN BLADES BROKE OFF, DESTROYING THE RADIATOR. HE SAID THE FAN MUST HAVE STALLED TO HAVE POSSIBLY CAUSED THIS PROBLEM. THIS INCIDENT OCCURRED ON AUGUST 22, 2005. THE CONTACT WAS PULLING OUT OF A PARKING SPACE AT A LOW SPEED WHEN THIS HAPPENED. *AK
Engine and engine cooling, Aug 14, 2005
2002 GRAND CHEROKEE JEEP STARTED MAKING AN UNUSUAL NOISE WHEN FIRST STARTING THE CAR AND WHEN IDLING. MECHANIC SAID THAT THE COOLING FAN NEEDS TO BE REPLACED. AS THIS CAR ONLY HAS 41,000 MILES ON IT, I AM UPSET TO HAVE THIS PROBLEM. THIS IS THE THIRD JEEP THAT WE HAVE OWNED AND HAVE NEVER INCURRED THIS PROBLEM. *NM
Engine and engine cooling, Aug 13, 2005
FAN BLADE BROKE AND PENETRATED THE PROTECTIVE SHROUD ON MY 2002 JEEP GRAND CHEROKEE 4.0 SIX CYLINDER. I HAVE NOT TAKEN IT FOR REPAIR. I AM TAKING THE CAR IN 8/15/05. I DID NOT NOTICE ANY THING WRONG UNTIL THE VEHICLE OVER HEATED AND I LOOKED UNDER THE HOOD. *JB
Engine and engine cooling, Aug 12, 2005
COOLING FAN ON MY 2002 JEEP GRAND CHEROKEE BROKE AND DESTROYED THE FAN, SHROUD AND FAN MOTOR! *NM
Engine and engine cooling, Aug 11, 2005
DT: THE CONTACT OWNED A 2002 JEEP GRAND CHEROKEE. ON JUNE 30, 2005 THE ELECTRIC FAN ON THE ENGINE CAME APART AND SHOT THROUGH THE RADIATOR. COST ABOUT $900 FOR REPAIRS. THE MECHANIC SAID THIS WAS THE THIRD JEEP HE HAD REPAIRED IN THE LAST COUPLE OF WEEKS FOR THE SAME PROBLEM. THE MANUFACTURER WAS CONTACTED AND SAID THAT IT WAS NOT COVERED UNDER WARRANTY.*AK *JB
Engine and engine cooling, Aug 11, 2005
UNDER NORMAL DRIVING CONDITIONS, AND THE DAY AFTER THE VEHICLE HAD BEEN SERVICED BY AN AUTHORIZED JEEP DEALER, THE FAN BLADE BROKE APART DAMAGING THE RADIATOR AND SHROUD. THE FAN, RADIATOR, AND SHROUD ALL HAD TO BE REPLACED. THE VEHICLE AS 68,000 MILES ON IT. *NM
Suspension, Engine and engine cooling, Power train, Electrical system, Jun 17, 2005
THE COOLING FAN BLADE JUST BROKE WHILE STOPPED AT A LIGHT. IT MADE THE CAR THUMP I THOUGHT SOMEONE HIT US BUT THE FAN BLADES BROKE THE FAN SHRODE AND PUT DENTS ALL IN THE RADIATOR AND BROKE THE FAN GUARD. THIS VECHILE HAS HAD MANY OF THE SAME PROBLEMS DUE TO THE ELECTRICAL SYSTEM. WE LEASE THE JEEP AND HAVE PUT $$$ IN IT BECAUSE THEY WOULD NOT TAKE IT BACK AS A LEMON WITH IN THE 2 YEARS. I STILL HEAR A BEEP COMING FROM UNDER THE DASH THAT JEEP NEVER FOUND THE PROBLEM OR FIXED IT. I JUST HAD THE FAN RELAY CHANGED BECAUSE IT WENT OUT. WITH IN THE FIRST 2 YEARS I HAD IT IN THE SHOP FOR A VARIETY OF ELECTRICAL PROBLEMS I HAVE ALL THE PAPER WORK. I AM AFRAID THE JEEP WILL CATCH ON FIRE OR CAUSE AN ACCIDENT. I'VE ALSO CHECKED MANY OTHER THINGS THAT WERE ISSUES WITH THE JEEP. LEAKING SHOCKS AND TRANSMISSION PAN AND EMISSIONS IS NOW LEAKING. THE CHECK ENGINE LIGHT STAYS ON AND EVERY TIME I GET IT CHECKED IT'S A DIFFERENT PROBLEM. I'M OUT OF MY WARRANTY NOW BUT THERE HAVE BEEN SO MANY DIFFERENT THINGS WRONG. THE DEALER REPLACED 2 OF 4 LEAKING SHOCKS THEY LEFT THE TRANSMISSION PAN LOOSE WHEN THEY REPLACED A PART IN THE TRANSMISSION. THIS JEEP IS UNSAFE FOR THE ROAD IT HAS LOST POWER IN THE PAST WHILE TRAVELING SO THEY REPLACED THE BATTERY TWICE WITH IN A MONTH.
Engine and engine cooling, Apr 23, 2005
WHEN I PUT MY CAR IN DRIVE, THERE WAS A LOUD BANG - SOUNDED LIKE THE CAR WAS SHOT, SO I PULLED OVER. COOLANT WAS LEAKING OUT AND THERE WERE PIECES OF BLACK PLASTIC ALL OVER THE GROUND. WHEN I LIFTED THE HOOD, I FOUND THAT ONLY HALF MY FAN WAS ATTACHED. THE OTHER HALF APPARENTLY BROKE OFF AND BLEW THREW MY RADIATOR. I HAD TO REPLACE THE FAN, MOTOR, RADIATOR, THE FAN SHROUD AND COOLANT. THE GARAGE SAID THEY HAD NEVER SEEN ANYTHING LIKE IT. THIS WAS AN EXPENSIVE REPAIR WITH NO WARNING SIGNS. THE CAR IS PAMPERED AND MAINTAINED WELL. *JB
Engine and engine cooling, Mar 25, 2005
I HAD THE EXACT SAME PROBLEM AS BELOW. HAD IT REPAIRED AND THE DEALERSHIP SAYS THEY REPAIR 2 - 3 EVERY WEEK AND THEY EVEN GAVE ME A COPY OF THE SERVICE BULLETIN THAT JEEP PUTS OUT TO THEIR MECHANICS. SERVICE MANAGER SAYS HE HAS COMPLAINED TO JEEP ABOUT RECALLING BUT THEY TOLD HIM IT WAS TOO EXPENSIVE OF A PART AND NOT A SAFETY ISSUE. 2002 GRAND CHEROKEE LIMITED HAS A KNOWN PROBLEM WITH THE DUAL CLIMATE CONTROL SYSTEM. A DOOR IN THE SYSTEM ROUTINELY BREAKS OR STRIPS AS SOON AS THE VEHICLE HAS PASSED THE MANUFACTURERS WARRANTY END DATE. ONE SIDE(DRIVERS) OF THE SYSTEM WORKS AS ADVERTISED, HOWEVER THE PASSENGER SIDE WILL ONLY BLOW EXTREMELY COLD AIR. THE COST TO RECTIFY THIS ANOMALY IS AROUND $800 AT A JEEP DEALERSHIP. FROM READING SEVERAL AUTOMOTIVE REPAIR FORUMS ON THE INTERNET, THIS PROBLEM IS OCCURRING IN A VERY HIGH NUMBER, PROBABLY PERCENTAGE OF VEHICLES. SUPPOSEDLY JEEP IS AWARE OF THE DEFECTIVE PART USED IN THE SYSTEM AND IS NOT DOING ANYTHING ABOUT IT.*AK
Engine and engine cooling, Jan 2, 2005
SINCE PURCHASING MY 2002 GRAND CHEROKEE LTD IN OCTOBER OF 2001 THERE HAS BEEN A TICKING SOUND COMING FROM THE ENGINE. WE FIRST BROUGHT THE CAR IN ON 01/17/2002 TO REPORT THIS AND THE DEALER SAID THEY COULD NOT REPRODUCE IT. ON 06/27/2003 WE BROUGHT IT IN AGAIN - THIS TIME THE DEALER SAID THAT THE TICKING IS NORMAL FOR THE PURGE SOLINOID VALVE ON THE 2002 JEEP GRAND CHEROKEE. THE TICKING IS SUPPOSEDLY CAUSED BECAUSE THE HOUSING AROUND THE EMISSIONS STUFF IS NOT INSULATED. THE NOISE IS VERY IRRITATING AND IS ESPECIALLY LOUD IN THE COOLER MONTHS. *JB A SUGGESTION WAS MADE TO TURN ON THE RADIO - WOW - WHAT A SOLUTION. I DO WONDER IF THIS IS THE REAL REASON OR - LIKE THE HEATER/BLOWER - WILL THIS FAIL NOW THAT THE WARRANTY HAS EXPIRED?
Engine and engine cooling, Nov 6, 2004
THE RADIATOR ELECTRIC COOLING FAN SUFFERED A CATASTROPHIC FAILURE. THE FAN BLEW APART WITH A LOUD BANG AS CAR WAS PLACED INTO DRIVE TO LEAVE A PARKING LOT. THE OWNER THOUGHT HE HAD HIT SOMETHING AND CHECKED THE EXTERIOR OF CAR. THE DISINTEGRATION OF THE FAN BLADE BLEW A HOLE THROUGH THE RADIATOR FAN SHROUD WHICH WAS PROBABLY THE LOUD BANG. THIS CAUSED COOLANT TO OVERHEAT AND AIR CONDITIONER TO STOP FUNCTIONING WHEN CAR WAS STATIONARY. THIS WAS NOT NOTICED ON HIGHWAY WHERE MOST DRIVING IS DONE AND CAR WAS DRIVEN ON A 700 MILE TRIP BEFORE FAILURE WAS DETECTED. IF HOOD HAD BEEN OPEN AT TIME OF THIS FAILURE AN INJURY COULD HAVE OCCURRED TO INDIVIDUAL IN VICINITY OF SHROUD. THE OWNER REPLACED BOTH FAN AND SHROUD AS DEALER WAS TOO BUSY THE DAY FAILURE WAS DISCOVERED. NO OTHER ENGINE DAMAGE HAS BEEN NOTICED. THE JEEP 5 STAR DEALER SHOWED NO INTEREST IN THIS FAILURE. A MEMBER OF A GOLFING FORE SOME TOLD ME THAT THE SAME THING HAPPENED ON HIS 2001 JEEP GRAND CHEROKEE A MONTH LATER AT APPROXIMATELY THE SAME MILEAGE. HIS COOLING FAN DISINTEGRATION PUNCTURED A HOLE IN HIS RADIATOR. MY PARTS WERE THROWN OUT WITH TRASH BUT DIGITAL PHOTOGRAPHS OF DAMAGE ARE AVAILABLE. *JB
Service brakes, Hydraulic, Engine and engine cooling, Power train, Equipment, Nov 5, 2004
CONCERN REGARDING SAFETY OF BRAKES, SHAKE VERY NOTICEABLY WHEN BRAKES APPLIED. REPLACED FRONT ROTORS AND CALIPERS. *BF THERE WAS CONTINUING UNRESOLVED BRAKE PROBLEMS. THE STEERING WOULD ALSO SHAKE WHEN THE BRAKES WERE APPLIED, THE SHAKING AND PULSATION PROBLEM WORSENED, THE CD CHANGER HAD AN INTERNAL FAULT, THERE WAS A FAULT IN THE TRANSMISSION GOVERNOR PRESSURE SENSOR, THE TRANSMISSION LEAKED FROM THE T CASSE ADAPTER SEALS, THE FRONT PCV VALVE LEAKED AT THE FRONT GROMMET ON THE VALVE COVER, THE FRONT BODY SEAL WAS LOOSE, THERE WAS A WHINE WHEN THE VEHICLE WAS DRIVEN UP HILL AND UPON ACCELERATION, AND THE FRONT ROTORS WERE OUT OF ROUND. *SC *TC
Engine and engine cooling, Jul 7, 2004
WHILE DRIVING AT AN UNDETERMINED SPEED VEHICLE STALLED. THIS CAUSED CONSUMER TO DRIFT TO THE SIDE OF THE ROAD. MECHANIC DETERMINED THAT THE RADIATOR PLASTIC FAN FAILED. *AK
Engine and engine cooling, Electrical system, Feb 19, 2004, crash
THE VEHICLE EXPERIENCED PROBLEM SINCE IT WAS LEASED. THERE WERE ENGINE AND ELECTRICAL TROUBLE. THE VEHICLE HAD BEEN BACK TO THE DEALER MANY TIMES. *AK *SC