2002 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,476 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2002 reports, 75 involved a crash and 20 involved a fire. 97 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Engine and engine cooling, cooling system, fanJun 8, 2006
ON CERTAIN SPORT UTILITY VEHICLES, THE PLASTIC BLADES OF THE ELECTRIC MOTOR DRIVEN COOLING FAN MAY SEPARATE AND PENETRATE THE SHROUD.
IF THIS OCCURS WHILE THE HOOD IS OPEN, A PERSON IN THE VICINITY OF THE ENGINE COULD BE STRUCK BY THE BLADE AND INJURED.
DEALERS WILL REPLACE THE ELECTRIC COOLING FAN MODULES FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 4, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V199000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Fuel system, gasoline, fuel injection system, injectorsApr 8, 2002
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A 4.0L ENGINE ONLY, THE DESIGN OF THE INTAKE AND EXHAUST MANIFOLDS COULD ALLOW DEBRIS TO ACCUMULATE AT THE #3 CYLINDER LOCATION.
THIS COULD RESULT IN A VEHICLE FIRE.
DEALERS WILL INSTALL A MANIFOLD SHIELD TO MODIFY THE AIR FLOW CHARACTERISTICS AND TO PREVENT THE ACCUMULATION OF DEBRIS IN THE AREA OF THE #3 CYLINDER. OWNER NOTIFICATION BEGAN MAY 13, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V104000 on NHTSA.gov
Air bags, frontalMar 26, 2002
ON CERTAIN SPORT UTILITY VEHICLES, THE PASSENGER AIR BAG WIRING HARNESS WAS IMPROPERLY MANUFACTURED.
THIS COULD CAUSE IMPROPER AIR BAG DEPLOYMENT IN CERTAIN CRASH CONDITIONS.
DEALERS WILL ADD A WIRING JUMPER TO THE EXISTING CIRCUITRY TO CORRECT THIS CONDITION. OWNER NOTIFICATION BEGAN APRIL 29, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V099000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsJan 31, 2002
CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A FUEL TANK BRUSH GUARD FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 301, "FUEL SYSTEM INTEGRITY." THE ONBOARD REFUELING VAPOR RECOVERY (ORVR) CONTROL VALVE CAN BECOME DETACHED DURING A CRASH, ALLOWING FUEL LEAKAGE.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
DEALERS WILL EITHER REPLACE THE FUEL TANK BRUSH GUARD WITH A SKID PLATE OR REINFORCE THE EXISTING FUEL TANK BRUSH GUARD WITH A REINFORCEMENT BRACKET. OWNER NOTIFICATION WILL BEGIN MARCH 4, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V032000 on NHTSA.gov
Fuel system, gasoline, deliveryDec 5, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE FUEL INLET CHECK VALVE COULD STICK IN THE PARTIALLY OPEN POSITION. THIS CONDITION COULD CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE DURING REFUELING.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT THE FUEL INLET CHECK VALVE. VEHICLES FOUND TO HAVE A STICKING FUEL INLET CHECK VALVE WILL HAVE THE FUEL TANK ASSEMBLY REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 24, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V374000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission controlNov 13, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE ONBOARD VAPOR RECOVERY SYSTEM VENT HOSE MAY HAVE BEEN MISROUTED. THIS COULD ALLOW WATER TO ENTER THE CANISTER WHICH CAN CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE WHEN REFUELING THE TANK.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT (AND REPOSITION AS NECESSARY) THE VENT HOSE. IF THE VENT HOSE IS FOUND IN THE BENT DOWN POSITION, AND THE VEHICLE HAS BEEN DRIVEN MORE THAN 20 MILES, THE CANISTER ASSEMBLY WILL BE REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 3, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V348000 on NHTSA.gov
Electrical system, wiring, interior/under dashSep 10, 2001
VEHICLE DESCRIPTION: CERTAIN SPORT UTILITY VEHICLES ARE BEING RECALLED FOR A SOFTWARE ERROR IN THE INSTRUMENT CLUSTER MICROPROCESSOR. UNDER CERTAIN CONDITIONS, THE CLUSTER, WITH THE MAJORITY OF ITS GAUGES, ILLUMINATION, AND WARNING LAMPS, COULD BECOME INOPERATIVE.
DRIVING THE VEHICLE WITH AN INOPERATIVE CLUSTER COULD CAUSE A DISTRACTION, INCREASING THE RISK OF A CRASH.
DEALERS WILL RE-FLASH THE CLUSTER SOFTWARE TO CORRECT THE CONDITION. OWNER NOTIFICATION BEGAN OCTOBER 8, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V288000 on NHTSA.gov
Representative owner complaints: service brakes
174 reports, newest first. Show all
Vehicle speed control, Other or unspecified, Service brakes, Apr 11, 2020, crash
ONE MONDAY THE 6TH DRIVING NORTH. IT WAS RAINING. SO, I HAD FULL 4WHEEL DRIVE ENGAGED. A CAR CUT ME OFF. I WAS ON THE TRANSITION FROM THE 5 N TO THE 55N. A CAR FROM THE LEFT LANE CUT INTO MY LANE TO TRY AND EXIT ONTO 4TH STREET. TO AVOID AN ACCIDENT I SLAMMED ON THE BREAKS AND VEERED RIGHT. BUT THE CAR WOULD NOT STOP. I PUSHING DOWN ON THE BREAKS AS HARD AS I COULD. THE CAR WAS STILL ACCELERATING AND DID NOT SLOW DOWN. TRYING TO OBTAIN CONTROL OVER THE VEHICLE I "FISHTAILED" FROM GOING RIGHT BACK TO LEFT AND HIT THE SIDE OF THE CAR AND THEN HIT THE CENTER DIVIDER. THE CAR KEPT ACCELERATING AND I HIT THE CENTER DIVIDER AND FLIPPED AROUND. I WAS THEN FACING OPPOSITE TRAFFIC TOWARDS THE DIVIDER. I THREW THE CAR INTO PARK AND HELD THE BREAKS STRONG. THE BACK WHEELS WERE STILL SPINNING OUT. I LOOK DOWN AND THE KEYS WERE NOT IN THE IGNITION. LUCKILY, I HAD A SPARE KEY IN THE CENTER CONSOLE AND SHUT IT DOWN. I FOUND THE KEYS ON THE GROUND BUT NOT ANYWHERE NEAR THE PEDALS. I TALKED TO THE DEALER AND THEY SAID THEY HAD NEVER HEARD OF IT. THE ONLY THING THEY COULD VERIFY IS THAT THE KEY COULD COME OUT WILE THE CAR IS STILL ON. ACCORDING TO THEM THIS HAPPENS AS THE KEY WEARS DOWN OR GETS OLD.
Service brakes, Engine, Fuel/propulsion system, May 11, 2017
THE ENGINE CRANKS AND RUNS FINE BUT AFTER YOU DRIVE FOR A WHILE THE ENGINE SHUTS OFF. IT HAPPENS WHILE YOU ARE DRIVING OR COMING TO A STOP. IT IS RANDOM. IT USUALLY STARTS BACK UP AND RUNS FINE UNTIL NEXT TIME. WHEN THE ENGINE DIES, YOU DO NOT HAVE STEERING ASSIST OR BRAKE ASSIST. IT IS VERY HARD TO STEER IT OFF THE ROAD. A WOMAN MAY HAVE A HARD TIME STEERING IT OR STOPPING IT. I DON'T LET MY WIFE DRIVE OUR JEEP MUCH AT ALL. IT DOESN'T MATTER IF YOU ARE DRIVING IN THE CITY OR ON THE FREEWAY WHEN IT DECIDES TO SHUT OFF. OUR JEEP IS A 4WD WITH AUTOMATIC TRANSMISSION.
Air bags, Service brakes, Apr 19, 2017, crash
TL* THE CONTACT OWNED A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE BRAKES FAILED WITHOUT WARNING AND THE VEHICLE CRASHED INTO AN ELECTRICAL POLE. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE CONTACT'S DAUGHTER SUSTAINED A BROKEN RIB, BROKEN PELVIS, THREE FRACTURES TO THE LEFT HAND, THE BACK SHOULDER BONE WAS STICKING OUT, AND HER SPLEEN WAS BLEEDING. MEDICAL ATTENTION WAS REQUIRED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE CONTACT HAD AN APPOINTMENT WITH THE DEALER TO GET THE AIR BAGS REPLACED, BUT THE CRASH OCCURRED PRIOR TO ARRIVING AT THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 134,000.
Power train, Vehicle speed control, Equipment, Service brakes, Jan 13, 2017, crash
I FILED ORIGINAL OCT 4 2016 NHTSA COMPLAINT AND ALSO OBJECTED TO RESTRICTION NHTSA IMPOSED UPON COMPLAINT (2000 CHARACTERS IN TOTAL, AND TOTAL MB OF ATTACHMENTS 5MB OR LESS) BECAUSE OCT 4 2016 COMPLAINT IS INSUFFICIENT, INCOMPLETE. NHTSA INVESTIGATION REQUIRES MORE INFORMATION FROM ME (REPORTS, TESTIMONY, DOZENS OF CRITICAL POLICE PHOTOS) NECESSARY FOR NHTSA INVESTIGATION OF MY COMPLAINT. ON OCT 4 2016, I DEMANDED NHTSA INVESTIGATION UNIT CONTACT ME BY EMAIL, SO THAT I MAY DOCUMENT DATA MY SUBMISSION TO NHTSA, AS PART OF MY COMPLAINT. TO DATE, NHTSA REFUSES, IT HAS DONE NOTHING TO INVESTIGATE BECAUSE NHTSA STONEWALLS ME FOR INFORMATION. NHTSA INVESTIGATION UNITS ENDANGERS PUBLIC SAFETY WITH DELIBERATE LACK OF DATA, RESULTING IN BOGUS NON-INVESTIGATION. ON OCT 11 2013, 2002 JEEP GRAND CHEROKEE LAREDO, VIN NO [XXX], HAD VEHICLE MALFUNCTION EVENT, UNINTENDED ACCELERATION, HIGH SPEED START, HIGH IMPACT AND HIGH ENERGY COLLISIONS, DEFECTIVE BTSI (BRAKE TRANSMISSION SHIFT INTERRUPTER), NO BRAKE THROTTLE OVERRIDE, NO SAFEGUARDS TO STOP VEHICLE, HIGH RATE OF SPEED CRASHING OVER AND OVER, IN THROTTLE WIDE OPEN, NO SOFTWARE OR HARDWARE UPGRADE TO STOP OR PREVENT UNUSUAL ACCELERATION WHILE IN PARK, INABILITY TO BRAKE VEHICLE TO STOP AT SUCH HIGH RATE OF SPEED. TIRES VAPORIZED, CHUNKS OF RUBBER BROKE, METAL RIM REMNANTS OF TIRE SKIDDED SIDEWALK AND STREET, IN SERIES OF HORRIFIC COLLISIONS, DOCUMENTED BY PHOTOS AND REPORTS WHICH NHTSA DELIBERATELY REFUSES TO ACQUIRE FROM ME AS PART OF MY COMPLAINT, TO MANIPULATE THE OUTCOME OF BOGUS AND DELIBERATELY FLAWED PSEUDO-NHTSA INVESTIGATION. DUE TO HEIGHT MISMATCH SQUARE BOX JEEP AND SUBCOMPACT CARS, JEEP WAS BATTERING RAM AGAINST SUBCOMPACT CARS EFFECTIVELY WITHOUT IMPACT BARS (BARS TO LOW) IN SUCH MALFUNCTION EVENT, WRECK SUBCOMPACT CARS, ENDANGER LIVES AND HEALTH OF OCCUPANTS OF SMALL CARS WHO ABSORB IMPACT (INSTEAD OF DISTRIBUTED FORCES VIA IMPACT BAR), GRAVE COLLISIONS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Service brakes, Oct 21, 2016
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 20 MPH, THE ABS INDICATOR SUDDENLY ILLUMINATED AND THE BRAKING SYSTEM MALFUNCTIONED. WHEN THE BRAKE PEDAL WAS DEPRESSED TO STOP THE VEHICLE, THE PEDAL TRAVELED TO THE FLOOR AND THE VEHICLE FAILED TO IMMEDIATELY STOP OR SLOW DOWN. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 115,000.
Fuel system, Gasoline, Vehicle speed control, Service brakes, Oct 4, 2016, crash
SEE ATTACHED DIAGRAM. I WAS DRIVER OF CAR STOPPED AT RED LIGHT . JEEP GRAND CHEROKEE (VIN # [XXX]) ENGINE REVVED AT HIGH THROTTLE, WHILE BTSI IN PARK. THE DRIVER MAY BE HARD OF HEARING, MAY HAVE BEEN DISTRACTED TO HEAR THE NOISE OR KNOW COMES FROM HER CAR, MAY HAVE HAD WINDOWS SHUT AND BEEN INSULATED FROM THE SOUND, BUT SHE CHANGED GEAR FROM PARK TO DRIVE AS THE TIRES WERE SPINNING AS OBSERVED BY WITNESSES WHO SAW OR HEARD THOSE TIRES SPINNING WHILE THE CAR WAS IN STATIONARY POSITION. JEEP SPEED FORWARD ABOUT 70 FEET TO REAR-IMPACT MY CAR AND CRUSH THE REAR OF CAR INWARD. IT DISTORTED FRAME FROM REAR TO FRONT OR CAR, AND REAR IMPACT CAUSED DAMAGE TO FRONT OF CAR. PRIOR TO IMPACT, MY FOOT DEPRESSED HARD ON BRAKE BECAUSE I BRACED OR STIFFENED HARD FOR IMPACT, WHEN I HEARD THE SQUEAL OF TIRES OF STATIONARY CAR NEARBY, AND PEOPLE LEAVING A CARNIVAL WERE NEARBY. AFTER JEEP CRUSHED MY CAR INWARD, IT ACCELERATED AGAIN AGAINST MY CAR AND MY EFFORTS KEEP THE BRAKE PEDAL DOWN, AND IT PROPELLED MY CAR FORWARD, AND THEN CONTINUED ON ITS PATH OF DESTRUCTION. IT WRECKED MY CAR, ITSELF, ANOTHER CAR, AND COLLIDED WITH A ANOTHER TWO CARS, IT HIT PEDESTRIANS, CAUSED FATALITY, CAUSED INJURIES, KNOCKED DOWN PARKING METERS, SKIDDED DOZENS OF FEET, BROKE OFF ITS FRONT TIRES IN CHUNKS, SKIDDED ITS METAL RIM BECAUSE THAT WAS ALL THAT WAS LEFT OF THE TIRE, SKIDDED PIECES OF RUBBER OF TIRE, AND FINALLY GOT STUCK AFTER LAST IMPACT, WHILE ITS ENGINE REVVED AND ITS TIRES SPUN, CAUSING YAW SCRAPING OF TIRES ON SIDEWALK. _POLICE DEPT FOUND THE BTSI DEFECTIVE, AND THE SKID MARKS SHOW THAT THE BRAKES WERE INEFFECTIVE OR INOPERABLE AS JEEP'S ENGINE CONTINUED TO ACCELERATE. JEEP DRIVER RAN FROM IT AFTER IT GOT STUCK BECAUSE SHE THOUGHT IT WOULD EXPLODE. THE WHEELS STOPPED SPINNING WHEN THE MOTOR GOT SHUT. SUDDEN UNCONTROLLED ACCELERATION, INEFFECTIVE BRAKING, DEFECTIVE BTSI ..UPDATED 01/04/17 *BF INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR *TR
Exterior lighting, Service brakes, Jan 11, 2016
I HAVE HAD EVER LIGHT ON MY TRUCK FIXED AND I STILL HAVE NOT FOUND THE RIGHT THING. AND I AM SEEING AM NOT THE ONLY TRUCK THAT IS HAVE THAT PROBLEM.
Service brakes, Engine, Fuel/propulsion system, Jul 28, 2015
THE ENGINE STOPPED WHILE DRIVING TOOK IT TO A MECHANIC AND THEY SAID ALL FLUIDS WERE FILLED IT WAS JUST A "BAD ENGINE" I PAID 2700 DOLLARS TO HAVE ENGINE REPLACED . THE TRUCK STILL WASN'T RUNNING RIGHT IT WAS HAVING TROUBLE STARTING TOOK IT TO THE MECHANIC AND HE CHANGED THE FUEL PUMP 700 DOLLARS . THE TRUCK STILL DOSE NOT RUN RIGHT IVE HAD BRAKE LINES REPLACED THAT BROKE WITH NO IMPACT OR ACCIDENT IVE BEEN TOLD THE MASTER CYLINDER NEEDS REPLACED THERE IS NO BRAKE PRESSURE MY WIRING IS MESSED UP AND NOW BOTH MY BRAKE LIGHTS ARE OUT IVE CHECKED FUSES AND BULBS THE TRUCK TAKES SEVERAL TRIES TO START IT ITS IN THE SHOP MORE THAN I DRIVE IT ITS DANGEROUS AND I NEVER KNOW IF ITS GOING TO STOP IN TRAFFIC OR IF PEOPLE BEHIND ME KNOW WHEN IM TRYING TO STOP I HAVE 6 KIDS I DRIVE TO SCHOOL EVERY DAY AND I WORRY ABOUT THEIR LIVES EVERY TIME WE HAVE TO GET IN THE JEEP I FEEL LIKE BUYING THIS VEHICLE WAS A HUGE MISTAKE
Service brakes, Oct 2, 2014
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Hydraulic, Fuel system, Gasoline, Air bags, Aug 18, 2014
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 06E011000 (FUEL SYSTEM, GASOLINE), 06E022000 (SERVICE BRAKES, HYDRAULIC), AND 12V527000 (AIR BAGS). THE DEALER STATED THAT THE PARTS NEEDED TO COMPLETE THE REPAIRS WERE NOT AVAILABLE. THE CONTACT RECEIVED THE RECALL NOTICES MONTHS AGO. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Vehicle speed control, Service brakes, Mar 16, 2014, crash
I WORK AT A DEALERSHIP WASHING CARS. WE JUST SOLD A 2002 JEEP GRAND CHEROKEE. I WAS RUNNING THE JEEP THROUGH THE CARWASH. MY FOOT WAS ON THE BRAKE, AND SUDDENLY THE VEHICLE ACCELERATED PROPELLING ME INTO A WALL, AND THE AIRBAG DEPLOYED. I WAS INJURED IN THE ACCIDENT AND WENT TO AN URGENT CARE. *TR
Vehicle speed control, Service brakes, Oct 3, 2013, crash
J'AI UN PROBLEME DE FEINAG A FAIBLE VITES LES ROUS QUI BLOQUE VOITURE PIQUE A LAVAN DERAP VEILLEZ EXPLIQUER MERCI. *TR
Service brakes, Jul 16, 2013, fire
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE LAREDO. THE CONTACT WAS DRIVING 30 MPH WHEN THE FRONT BRAKES BEGAN SMOKING. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE BRAKE ROTORS, CALIBERS AND PADS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 190,000. *TR
Air bags, Service brakes, Engine, May 22, 2013
CHRYSLER HAS ISSUED OVER 10 RECALLS ON MY 2002 JEEP GRAND CHEROKEE AND HAVE FAILED TO COMPLETE ANY OF THE REQUIRED RECALL SERVICE. THEY HAVE NOT RECEIVED ANY PARTS FROM THEIR SUPPLIERS TO REPLACE THE DEFECTIVE PARTS COVERED UNDER THE RECALL. THE AMOUNT OF AFFECTED VEHICLES ARE OVER 950.000 CHRYSLER HAS STILL FAILED TO RESOLVE ANY OF THE OUTSTANDING RECALLS ON MY VEHICLE, AND HAS NOT OFFERED SUBSTITUTE TRANSPORTATION AFTER 9 MONTHS THAT THE NUMEROUS RECALLS WERE ISSUED, AND NOT RESOLVED DUE TO ZERO AVAILABILITY OF REPLACEMENT PARTS. THIS IS A MAJOR SAFETY LIABILITY THAT CHRYSLER IS CONVENIENTLY IGNORING UPDATED 06/4/13*LJ *TR
Service brakes, Apr 16, 2012
DRIVING MY 2002 JEEP GRAND CHEROKEE ON 4/15/2012, I APPROACHED A STOP SIGN AND PROCEEDED TO APPLY THE BRAKES. AS I APPLIED THE BRAKE PEDAL, IT FUNCTIONED AS NORMAL FOR MAYBE 2-3 SECONDS. THE BRAKE PEDAL THEN LOST IT'S PRESSURE AND DROPPED TO THE FLOORBOARD. I PULLED THE VEHICLE TO THE SIDE OF THE ROAD AND OPENED THE HOOD. NO EVIDENCE OF BRAKE FLUID WAS VISUALLY APPARENT AT THE MASTER CYLINDER, THOUGH THE FLUID WAS APPROX. 1/2" LOW IN THE RESERVOIR. LOOKING UNDER THE VEHICLE AT EACH WHEEL TO SEE IF BRAKE FLUID LEAKAGE WAS EVIDENT AT ANY OF THE CALIPER(S), I NOTICED BRAKE FLUID LEAKING FROM THE STAINLESS STEEL BRAKE LINE FASTENED ALONG THE FRAME RAIL ON THE DRIVER'S SIDE OF THE VEHICLE. THERE WAS NO EVIDENCE OF CORROSION OR DAMAGE OF ANY KIND, THE BRAKE LINES WERE STILL BRIGHT AND SHINEY, THE WAY STAINLESS APPEARS, AND THERE WAS NO EVIDENCE OF RUST OR CORROSION ON THE FRAME OF THE VEHICLE EITHER. I CANNOT VERIFY THAT THE LEAK WAS INDEED COMING FROM THE BRAKE LINE, AS THE VEHICLE WAS NOT ON A LIFT FOR A BETTER VISUAL INSPECTION. I'M QUESTIONING IF THE BRAKE SYSTEM HAS BEEN A PROBLEM WITH OTHER JEEP VEHICLES AND IF ANYTHING HAS BEEN DOCUMENTED INFORMATION CONCERNING THIS ISSUE. *JS
Service brakes, Hydraulic, Engine and engine cooling, Power train, Electrical system, Nov 1, 2011
2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO SEVERAL EXPENSES RELATED TO VEHICLE AND REQUESTS REIMBURSEMENT *TGW THE CONSUMER STATED THE FRONT BRAKES WHICH INCLUDED THE ROTORS MASTER CYLINDER, LEFT REAR SEAL AXLE, BEARING, SNAP RING HAD TO BE REPLACED MORE THAN ONCE ON DIFFERENT OCCASIONS. ALSO, THE VEHICLE BROKE DOWN ON SEVERAL OCCASIONS AND SMOKE WAS EMITTING FROM THE VEHICLE ON ONE OF THOSE OCCASIONS. IT WAS DISCOVERED THE RELAY FAN RADIATOR FAN NEEDED TO BE REPLACED. THE TRANSDUCE PRESSURE SENSOR, SOLENOID, TRANSMISSION GOV AND GASKET WERE REPLACED AT A COST OF $ 530.50. *JB THE CONSUMER STATED THE HORN BEGAN BLARING FOR NO APPARENT REASON AND THEN STOPPED WORKING/ TWO DAYS LATER, ALL THE GAUGES IN THE VEHICLE WENT TO ZERO AND ALL THE INTERIOR LIGHTS ILLUMINATED AND THE WINDOWS DID NOT WORK. THE VEHICLE WAS TOWED TO THE DEALER AND A DIAGNOSTICS TEST REVEALED AN ELECTRICAL PROBLEM. UPDATED 11/10/11*JB UPDATED 11/22/11. *JB
Service brakes, Hydraulic, Feb 25, 2011
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT APPLIED PRESSURE TO THE BRAKE PEDAL YET THE VEHICLE WOULD NOT STOP. THE CONTACT WAS ABLE TO CHANGE LANES TO AVOID A CRASH AND THE VEHICLE CAME TO A STOP AFTER HE CONTINUOUSLY APPLIED PRESSURE TO THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN. THE CURRENT MILEAGE WAS 44,000. UPDATED 3/21/11 *CN UPDATED 03/31/11
Service brakes, Hydraulic, Jun 26, 2010
POTENTIAL BRAKE FAILURE. THE REAR BRAKE LINE & HOSE ARE SEVERELY RUSTED. WHY AREN'T THEY DESIGNED NOT TO COMPROMISE SAFETY. *TR
Service brakes, Hydraulic, Mar 9, 2009
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH ON NORMAL ROAD CONDITIONS, THE VEHICLE VIBRATED EXCESSIVELY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE WAS CONTINUOUS AND OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY REPLACED BOTH FRONT BRAKE PADS UNDER WARRANTY. THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER AND INDEPENDENT MECHANIC ON SEPARATE OCCASIONS FOR REPLACEMENT OF BOTH FRONT BRAKE PADS AND ROTORS AT THE CONTACT'S EXPENSE. THERE HAS BEEN NO RESOLUTION AND THE VEHICLE HAS NOT BEEN PROPERLY REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 12,000 AND CURRENT MILEAGE WAS 55,000.
Service brakes, Hydraulic, Electrical system, Mar 3, 2009
TL*THE CONTACTS OWNS A 2002 JEEP GRAND CHEROKEE. EVER SINCE THE VEHICLE WAS PURCHASED, THE CONTACT HAS EXPERIENCED BRAKE FAILURE. WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE PEDAL WILL EXTEND TO THE FLOOR AS IF THERE WERE PRESSURE LOSS. THE CONTACT MUST LITERALLY STAND ON THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. ALSO, THE WIRING ON THE INSTRUMENT PANEL THAT CONTROLS THE AIR CONDITIONING FAN HAS FAILED. THE DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS UNKNOWN.
Service brakes, Hydraulic, Aug 8, 2008
FRONT BRAKE ROTORS WARE CONSTANTLY. *TR
Service brakes, Hydraulic, Jul 26, 2008
DISC BRAKES TENDS TO LOCK UP EVER SINCE WE BOUGHT THE CAR. *TR
Service brakes, Hydraulic, Apr 17, 2008
CAR SHUTTERS WHEN APPLYING BRAKES. JEEP HAS KNOW ABOUT THIS PROBLEM SINCE THE MIDDLE OF 2002 AND EVEN SENT OUT TSB'S TO IT'S DEALERS. THE CALIPERS WERE DEFECTIVE CAUSING THE PADS TO WEAR UNEVEN THUS CAUSING THE ROTORS TO WARP. CHRYSLER SAYS YOUR PROBLEM NOT OURS , PAY TO HAVE IT FIXED. *TR
Service brakes, Hydraulic, Apr 10, 2008
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHEN THE CONTACT DEPRESSES THE BRAKE PEDAL TO STOP THE VEHICLE, THE FRONT END SHAKES. WHILE DRIVING DURING THE WINTER MONTHS AND DEPRESSING THE BRAKE PEDAL, THE FRONT END SHAKING CAUSES THE CONTACT TO LOSE CONTROL OF THE VEHICLE. HE EXAMINED THE BRAKES AND NOTICED THAT THE ROTORS WERE WARPED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT SERVICED. THE FAILURE OCCURRED AT VARIOUS SPEEDS. THE CURRENT MILEAGE WAS 42,340 AND FAILURE MILEAGE WAS 15,000.
Service brakes, Hydraulic, Apr 2, 2008
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE STEERING WHEEL, FLOOR, SEAT, AND INSTRUMENT PANEL VIBRATED. THERE WAS ALSO A MINOR PEDAL PULSATION (BRAKE ROUGHNESS) UNDER LIGHT TO MODERATE PEDAL APPLICATION. HE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THE BRAKE CALIPERS WERE COVERED UNDER WARRANTY; HOWEVER, THE ROTORS AND PADS WOULD HAVE TO BE REPLACED AT HIS OWN EXPENSE. THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE. THE POWERTRAIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 44,700.