2002 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,476 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2002 reports, 75 involved a crash and 20 involved a fire. 97 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Engine and engine cooling, cooling system, fanJun 8, 2006
ON CERTAIN SPORT UTILITY VEHICLES, THE PLASTIC BLADES OF THE ELECTRIC MOTOR DRIVEN COOLING FAN MAY SEPARATE AND PENETRATE THE SHROUD.
IF THIS OCCURS WHILE THE HOOD IS OPEN, A PERSON IN THE VICINITY OF THE ENGINE COULD BE STRUCK BY THE BLADE AND INJURED.
DEALERS WILL REPLACE THE ELECTRIC COOLING FAN MODULES FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 4, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V199000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Fuel system, gasoline, fuel injection system, injectorsApr 8, 2002
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A 4.0L ENGINE ONLY, THE DESIGN OF THE INTAKE AND EXHAUST MANIFOLDS COULD ALLOW DEBRIS TO ACCUMULATE AT THE #3 CYLINDER LOCATION.
THIS COULD RESULT IN A VEHICLE FIRE.
DEALERS WILL INSTALL A MANIFOLD SHIELD TO MODIFY THE AIR FLOW CHARACTERISTICS AND TO PREVENT THE ACCUMULATION OF DEBRIS IN THE AREA OF THE #3 CYLINDER. OWNER NOTIFICATION BEGAN MAY 13, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V104000 on NHTSA.gov
Air bags, frontalMar 26, 2002
ON CERTAIN SPORT UTILITY VEHICLES, THE PASSENGER AIR BAG WIRING HARNESS WAS IMPROPERLY MANUFACTURED.
THIS COULD CAUSE IMPROPER AIR BAG DEPLOYMENT IN CERTAIN CRASH CONDITIONS.
DEALERS WILL ADD A WIRING JUMPER TO THE EXISTING CIRCUITRY TO CORRECT THIS CONDITION. OWNER NOTIFICATION BEGAN APRIL 29, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V099000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsJan 31, 2002
CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A FUEL TANK BRUSH GUARD FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 301, "FUEL SYSTEM INTEGRITY." THE ONBOARD REFUELING VAPOR RECOVERY (ORVR) CONTROL VALVE CAN BECOME DETACHED DURING A CRASH, ALLOWING FUEL LEAKAGE.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
DEALERS WILL EITHER REPLACE THE FUEL TANK BRUSH GUARD WITH A SKID PLATE OR REINFORCE THE EXISTING FUEL TANK BRUSH GUARD WITH A REINFORCEMENT BRACKET. OWNER NOTIFICATION WILL BEGIN MARCH 4, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V032000 on NHTSA.gov
Fuel system, gasoline, deliveryDec 5, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE FUEL INLET CHECK VALVE COULD STICK IN THE PARTIALLY OPEN POSITION. THIS CONDITION COULD CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE DURING REFUELING.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT THE FUEL INLET CHECK VALVE. VEHICLES FOUND TO HAVE A STICKING FUEL INLET CHECK VALVE WILL HAVE THE FUEL TANK ASSEMBLY REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 24, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V374000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission controlNov 13, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE ONBOARD VAPOR RECOVERY SYSTEM VENT HOSE MAY HAVE BEEN MISROUTED. THIS COULD ALLOW WATER TO ENTER THE CANISTER WHICH CAN CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE WHEN REFUELING THE TANK.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT (AND REPOSITION AS NECESSARY) THE VENT HOSE. IF THE VENT HOSE IS FOUND IN THE BENT DOWN POSITION, AND THE VEHICLE HAS BEEN DRIVEN MORE THAN 20 MILES, THE CANISTER ASSEMBLY WILL BE REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 3, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V348000 on NHTSA.gov
Electrical system, wiring, interior/under dashSep 10, 2001
VEHICLE DESCRIPTION: CERTAIN SPORT UTILITY VEHICLES ARE BEING RECALLED FOR A SOFTWARE ERROR IN THE INSTRUMENT CLUSTER MICROPROCESSOR. UNDER CERTAIN CONDITIONS, THE CLUSTER, WITH THE MAJORITY OF ITS GAUGES, ILLUMINATION, AND WARNING LAMPS, COULD BECOME INOPERATIVE.
DRIVING THE VEHICLE WITH AN INOPERATIVE CLUSTER COULD CAUSE A DISTRACTION, INCREASING THE RISK OF A CRASH.
DEALERS WILL RE-FLASH THE CLUSTER SOFTWARE TO CORRECT THE CONDITION. OWNER NOTIFICATION BEGAN OCTOBER 8, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V288000 on NHTSA.gov
Representative owner complaints: service brakes
174 reports, newest first. Show all
Service brakes, Hydraulic, Mar 13, 2006
DT*: THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE SERVICE BRAKES PULSATE CAUSING THE STEERING WHEEL TO VIBRATE. THE DEALERSHIP TURNED THE ROTORS AT 7,000 MILES. ON DECEMBER 3, 2004 AT 17,000 MILES THE ROTORS AND CALIPERS WERE REPLACED BECAUSE THE VIBRATION RETURNED. AT 28,000 MILES THE PROBLEM RETURNED, BUT THERE HAVE BEEN NO ADDITIONAL REPAIRS.
Service brakes, Hydraulic, Mar 2, 2006
DT*: THE CONTACT STATED WHILE THE VEHICLE WAS BEING DRIVEN AT ANY SPEED, THE STEERING WHEEL SHOOK. THE DEALERSHIP DETERMINED THE ROTORS WERE WARPED AND REPLACED THE ROTORS. THIS OCCURRED EVERY 20,000 MILES AND THE ROTORS MUST BE REPLACED.
Service brakes, Hydraulic, Dec 19, 2005
CONSUMER COMPLAINT REGARDING SAFETY CONCERNS 2002 JEEP GRAND CHEROKEE BRAKING SYSTEM. *TS THE VEHICLE ROTORS WARPED PREMATURELY AND RESULTED IN VIBRATION WHILE BRAKING. *NM
Steering, Service brakes, Hydraulic, Engine and engine cooling, Nov 21, 2005
DT: THE CONSUMER STATED THAT THERE WAS A NHTSA ENGINEERING ANALYSIS EA05020 CONCERNING THE ENGINE AND ENGINE COOLING FAN. THE CONSUMER'S VEHICLE MANIFESTED THE SAME PROBLEMS AS INDICATED IN THIS ANALYSIS. THE FAN OF THE MOTOR EXPLODED, RESULTING IN EXTENSIVE DAMAGE TO THE RADIATOR. THE VEHICLE WAS TOWED TO A DEALERSHIP, WHERE IT IS CURRENTLY BEING REPAIRED FOR THIS PROBLEM. *AK (11/23/05) THE STEERING WAS NOISY AND WOULD GRIND ON HIGH IDLE, THE VEHICLE WOULD SHAKE WHEN BRAKING DUE TO THE FRONT DISC PADS WEARING LOW AND THE FRONT ROTORS AND THE PINION SEAL LEAKED. *SC
Service brakes, Hydraulic, Nov 21, 2005
DT: THE CONTACT STATED VEHICLE WAS GOING THROUGH THE SECOND SET OF ROTORS IN A YEAR. WHEN THE ROTORS WERE SIX MONTHS OLD THEY HAD TO BE RESURFACED DUE TO CORROSION. THEY SERVICE ON VEHICLE WAS BEING DONE BY A MECHANIC, WHO SUGGESTED THAT THE ROTORS BE REPLACED AT THIS TIME. THE VEHICLE HAS NOT BEEN TAKEN TO A DEALERSHIP. THE MANUFACTURER HAS BEEN CONTACTED. THEY OFFERED NO FREE REMEDY.*AK
Service brakes, Hydraulic, Oct 26, 2005
WE HAVE HAD 3 FRONT BRAKE ROTOR INCIDENTS IN 3 YEARS WITH A CALIPER/ROTOR REPLACEMENT @ 8,000 MILES. FRONT ROTOR RESURFACED SOMEWHERE AROUND 20,000 MILES AND REPLACED AGAIN AT MY OWN EXPENSE AT 28000 MILES. THE PROBLEM WAS SEVERE ENOUGH TO FRIGHTEN MY WIFE (SHE IS THE PRIMARY DRIVER OF THE 2002 JEEP GRAND CHEROKEE LAREDO) BECAUSE OF SEVERE STEERING WHEEL SHAKE AND BRAKE PEDAL PULSATION WHEN THE BRAKES ARE APPLIED. MOST SEVERE WHEN ENTERING THE OFF RAMP ON THE INTERSTATE. I KEPT THE OLD ROTORS THAT THE DEALER INSTALLED AT 8,000 MILES. THE DEALER WAS NOT WILLING TO REPLACE THE BRAKE COMPONENTS THE LAST TIME SAYING THAT THEY ARE "WEAR ITEMS" AND I WAS PAST THE 3 YEAR WARRANTY. OBVIOUSLY THERE IS A HEAT PROBLEM WITH THE BRAKE COMPONENTS. MOST LIKELY CAUSE WOULD BE CALIPERS FAILING TO RELEASE OR SOME TYPE OF RESTRICTION TO THE BRAKE FLUID RETURNING TO THE MASTER CYLINDER. I KNOW OF ONE OTHER OWNER OF A JEEP GRAND CHEROKEE WITH SIMILAR PROBLEMS. *NM
Service brakes, Hydraulic, Oct 26, 2005
DT: 2002 JEEP GRAND CHEROKEE. THE CONSUMER STATED THAT THE VEHICLE HAS 34,000 MILES ON IT AND THE BRAKES HAVE GONE OUT TWICE. THE CONSUMER CONTACTED THE DEALER, AND THEY STATED THAT THEY DO NOT HAVE A RECALL. THE VEHICLE WAS TAKEN TO THE DEALER THE FIRST TIME AND IT WAS NO LONGER UNDER WARRANTY. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC, AND THEY REPLACED THE PADS AND CUT THE ROTORS. THE PROBLEM OCCURRED 20,000 MILES LATER. THE VEHICLE HAS NOT BEEN INTO A MECHANIC THIS TIME. *AK *SC
Service brakes, Hydraulic, Oct 25, 2005
VEHICLE SHAKES WHEN BRAKES ARE APPLIED FOR HIGH SPEED BRAKING. JEEP IS QUOTING $700 TO REPAIR. THE RECOMMENDED FIX IS TO INSTALL A DIFFERENTLY MANUFACTURED CALIPER AND ROTOR, THE ORIGINAL DESIGN IS DEFECTIVE. REFERENCE TSB 00500302B. IT IS A DANGEROUS AND EXPENSIVE SAFETY RELATED FIX DUE TO DEFECTIVE INITIAL DESIGN. *NM
Service brakes, Hydraulic, Oct 22, 2005
BRAKES HAVE BEEN REPLACED ON JEEP GRAND CHEROKEE (2002) TWICE SINCE PURCHASE NEW. BOTH TIMES WEAR WAS UNEVEN AND SYMPTOMS WERE EXTREME SHAKING WHILE BRAKING. THE DEALER DID NOT CHARGE FOR THE BRAKE REPAIRS, BECAUSE HE SAID THEY WOULD BILL DAIMLER CHRYSLER AS THEY KNOW THERE IS A PROBLEM WITH THE BRAKES. THE THIRD TIME THE BRAKES BEGAN SHAKING I SPOKE WITH THE DEALER FOR REPAIR. THEY INFORMED ME THAT THE CAR MANUFACTURER EXTENDED THE BRAKE WARRANTY UP TO THREE YEARS AND 36000 MILES BECAUSE OF THE DEFECT BUT WOULD NOT BE PAYING FOR REPLACEMENTS AFTER THAT TIME. I AM NOW EXPECTED TO REPLACE THESE HORRIBLE BRAKES ON MY OWN. I CALLED THE COMPANY AND GOT NO ASSISTANCE. I AM AWARE THAT A RECALL WAS PLACED ON PREVIOUS JEEP BRAKES, AND I AM INFORMING YOU OF THESE FACTS SO IT COULD BEGIN AN INVESTIGATION AGAIN. THANK YOU. *JB
Service brakes, Hydraulic, Power train, Visibility, Oct 6, 2005
DT: THE CONTACT STATES HE OWNS A 2002 JEEP GRAND CHEROKEE LIMITED. THE CONSUMER STATES THAT THERE WAS TECHNICAL SERVICE BULLETIN 10005603 REGARDING THE VISIBILITY:DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:CONTROLS/WIRING. THE CONSUMER STATED THAT HE HAD THE REPAIRS DONE, BUT THE COST WAS $1,357.24. HE WAS STILL NOT SATISFIED WITH THE REPAIR OF THE VEHICLE BECAUSE SOME OF THE VENTS PUSHED THROUGH A LOT OF AIR, AND SOME OF THE VENTS PUSHED THROUGH A MINIMUM AMOUNT OF AIR. THE CONSUMER FELT THAT THIS WAS A SAFETY DEFECT BECAUSE IT DID NOT ALLOW THE DEFROSTING SYSTEM TO WORK PROPERLY ON THE PASSENGER'S SIDE OF THE VEHICLE. THE CONSUMER WAS CONCERNED THAT THERE WAS NO HEAT OR AIR CONDITIONING ON THE PASSENGER'S SIDE. THE DIGITAL CONTROL FOR THE PASSENGER'S SIDE OF THE DOOR DID NOT WORK DUE TO THE BREAKING OF THE DOOR VENTS AND THE DUCT WORK FOR THE DEFROST/DEFOGGER, AIR CONDITIONER, AND HEATING SYSTEM. THE CONSUMER CONTACTED THE MANUFACTURER, AND THEY STATED THEY WOULD GET BACK IN CONTACT WITH THE CONSUMER AFTER THEY CONTACTED THE DEALERSHIP. WHEN THE MANUFACTURER CALLED BACK, THEY STATED THERE WAS NOTHING THAT THEY WOULD DO BECAUSE THE VEHICLE WAS OVER THE THREE YEAR, 36,000 MILES WARRANTY.*AK THE TRANSMISSION GOVERNOR SOLENOID WAS REPLACED. THE ROTORS WERE REPLACED BECAUSE THEY WERE WARPED.
Service brakes, Hydraulic, Equipment, Aug 30, 2005
JEEP STARTED SHAKING WHEN BRAKES WERE APPLIED. IT WAS NOTICEABLE BUT NOT HORRIBLE. I LIVE IN COLORADO AND WENT UP INTO THE MOUNTAINS WHERE BRAKES WERE APPLIED MORE FREQUENTLY. HAD A CAR LOAD OF GIRL SCOUTS ON A CAMPING TRIP. WHEN THE BRAKES HEATED UP, THE CAR STARTED SHAKING SO VIOLENTLY WHEN THE BRAKES WERE APPLIED THAT IT WAS DIFFICULT TO CONTROL THE CAR. THE GIRLS WERE SCARED TO DEATH AND THE SHAKING CAUSED ME TO ACTUALLY PULL OVER AND PUT THE GIRLS OUT OF THE CAR TO RIDE WITH OTHER PEOPLE IN OUR GROUP. I HAVE NEVER EXPERIENCED ANYTHING LIKE IT IN MY LIFE. I WAS IN TEARS BY THE TIME WE GOT TO THE CAMP SITE AND ALL THE WAY HOME IT DID THE SAME THING. I NEVER GOT THE CAR OVER 30 MPH IN A 2 HOUR DRIVE HOME. THE CAR DOES NOT SHAKE AS VIOLENTLY IF THE BRAKES ARE NOT THAT HOT, BUT IT DEFINITELY SHAKES SUBSTANTIALLY. HAD THE ROTORS REPAIRED BUT THE BRAKE PADS WERE FINE. THIS IS THE SECOND SET OF ROTORS I HAVE PUT ON IN THE PAST 18 MONTHS.*JB
Service brakes, Hydraulic, Jul 25, 2005
2002 JEEP GRAND CHEROKEE SE- BRAKE VIBRATIONS AND FRONT END SHIMMERS WITH HIGH SPEED BRAKEING WITH ONLY 28000 MILES. DC AND JEEP WARRENTY WILL NOT COVER NEW BRAKE ROTORS AND PADS TO RESOLVE ISSUE.
Service brakes, Hydraulic, Jul 14, 2005
DT: THIS STARTING AGAIN FOR THE SECOND TIME ON APRIL 30TH, 2005, AND THIS HAPPENED BEFORE ABOUT A YEAR AND HALF AGO. THE ROTORS WENT OUT AGAIN FOR THE SECOND TIME. CONTACTED JEEP, AND THEY COVERED THE REPAIRS THE 1ST TIME, AND CURRENTLY THEY WERE GOING TO CHARGE CONSUMER FOR THE SECOND TIME. THIS VEHICLE ONLY HAS 38,450 MILES ON IT. DEALER RECOMMENDED PUTTING ON HEAVY DUTY ROTORS ON IT. *AK
Service brakes, Hydraulic, Jul 12, 2005
DT: CONTACT STATES WHILE DRIVING HIS VEHICLE ABOUT 65 MPH, THE ENTIRE VEHICLE STARTED SHAKING BECAUSE FRONT CALIPERS LOCKED DOWN ON THE ROTORS. THE FRONT TIRE BECOMES SO HOT THAT SMOKE STARTS COMING FROM THE TIRE. THIS WAS THE FIRST TIME THE VEHICLE HAS HAD THIS PROBLEM. THE VEHICLE IS AT THE SERVICE DEALER AND THERE IS A NEW BRAKE KIT AVAILABLE FOR THE VEHICLE. THERE WERE NO WARNING LIGHTS ILLUMINATED LETTING THE CONSUMER KNOW THERE WAS A PROBLEM WITH THE BRAKES. *NM
Service brakes, Hydraulic, Jul 12, 2005
DT: THE CONSUMER STATES THAT THE BRAKES 2002 JEEP GRAND CHEROKEE VIBRATE AND JERK YOU ALL OVER THE ROAD AT HIGH SPEEDS ABOVE 40 MPH. EVEN AT LOW SPEEDS YOU CAN FEEL THE VIBRATION WHEN YOU APPLY THE BRAKES. THE FIRST PROBLEM WAS AT 7,986 MILES AND THE OWNER HAD TO HAVE THE BRAKE CALIPERS AND ROTORS REPLACED AS PER INSTRUCTION. THE OWNER SAID THAT THE VEHICLE WAS UNDER WARRANTY. THE SECOND PROBLEM IS AT 19,000 MILES ON THE SAME VEHICLE, THE BRAKES ARE DOING THE EXACTLY SAME THING AGAIN. THE OWNER HAS NOT HAD THE BRAKES FIXED AT THIS POINT BECAUSE THE JEEP DEALERSHIP SAID WOULD CALL THE OWNER BACK AFTER THEY TALKED TO THE FACTORY REPRESENTATIVE. THE OWNER HAS NOT TALKED TO ANY ONE AT CHRYSLER BUT CUSTOMER SERVICES AND THEY WOULD NOT GIVE THE CONSUMER ANY INFORMATION. THE OWNER FEELS LIKE THE VEHICLE WAS NOT FIXED RIGHT THE FIRST TIME. THERE ARE NOT ANY RECALLS ON THE VEHICLE. THE OWNER IS WAITING ON THE DEALERSHIP TO CALL AND TELL HIM WHAT TO DO. THE VEHICLE HAS BEEN REGULARLY MAINTAINED. *NM
Service brakes, Hydraulic, Jun 23, 2005
DT: 2002 GRAND CHEROKEE OVERLAND. THE CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP TO BE REPAIRED, BECAUSE THE BRAKE PEDAL PULSATED AND THE STEERING WHEEL VIBRATED, THE DEALERSHIP SAID THE PROBLEM WAS WITH THE BRAKE ROTORS, THE DEALER TURNED THE ROTORS ON TWO SEPARATE OCCASIONS, THE THIRD TIME THE CONSUMER TOOK IT BACK TO THE DEALER THEY REPLACED THE ROTORS, IT TEMPORARILY FIXED THE PROBLEM. THE CONSUMER CALLED CHRYSLER AFTER THE PROBLEM OCCURRED AGAIN, CHRYSLER TOLD THE CONSUMER TO TAKE IT BACK TO THE DEALER, THE DEALER SAID THAT IT STILL HAD THE SAME PROBLEM, THE DEALER CONTACTED CHRYSLER, THEY TOLD THE DEALER THAT THEY WOULD NOT REIMBURSE THEM FOR FIXING THE PROBLEM BECAUSE IT WAS NO LONGER UNDER WARRANTY, WHEN THE PROBLEM HAD FIRST OCCURRED IT WAS STILL UNDER WARRANTY AND THE DEALER FAILED TO COMPLETELY CORRECT THE PROBLEM, WHEN THE CONSUMER FIRST HAD THE PROBLEM THE DEALER HAD SAID THAT IT WAS THE ANTI-LOCK BRAKES AND THAT THE PROBLEM WAS NORMAL, DEALER HAD TALKED THE CONSUMER OUT OF HAVING ANYTHING DONE TO FIX THE PROBLEM. *JB
Service brakes, Hydraulic, Jun 23, 2005
REPEATED WARPING OF THE BRAKE ROTORS ON MY 2002 JEEP GRAND CHEROKEE, THREE TIMES IN 36,000 MILES. THIS CAUSES EXCESSIVE SHAKING WHEN BRAKING.
Service brakes, Hydraulic, Jun 10, 2005
THE FRONT BRAKE ROTORS ARE NOT BUILT STRONG ENOUGH. THEY WILL WARP WITHIN 12,000 TO 14,000 MILES, CAUSING THE FRONT END TO SHAKE VIOLENTLY WHEN THE BRAKES ARE APPLIED. THIS HAPPENS WELL BEFORE THE BRAKE PADS ARE WORN ENOUGH TO BE REPLACED. MY JEEP HAS 32,000 MILES AND HAS ALREADY GONE THROUGH TWO SETS OF ROTORS, AND WILL BE NEEDING ANOTHER SET SOON.
Service brakes, Hydraulic, Jun 3, 2005
DT: THE CONSUMER'S FRONT ROTORS AND BRAKES WARPED. THEY SEEMED TO BE REPLACED EVERY 5000 TO 7000 MILES. THE BRAKE PEDAL PULSATED AND FINALLY GAVE OUT. THE CONSUMER HAS HAD THE BRAKES AND CALIPERS REPLACED ONCE AND ROTORS 3 TIMES, AND NOW THE BRAKES AND ROTORS ARE BEING REPLACED AGAIN. THE CONSUMER HAS REPLACED BRAKES AND ROTORS AT 7913, 1906, 24654, 32334 MILES.*AK FRONT BRAKE CALIPER WERE REPLACED AT 7913 MILES.*SB *NM
Service brakes, Hydraulic, May 23, 2005
DT: CONSUMER HAD TO REPLACE BRAKES, PADS, AND ROTORS 4 TIMES IN 9,000 MILES. WHEN APPLYING BRAKES CAR WILL SHAKE VIOLENTLY. *AK
Service brakes, Hydraulic, May 23, 2005
DT: CONTACT STATES THE BRAKES PULSATE WHICH CAUSES THE VEHICLE TO SHAKE. THE BRAKES HAVE BEEN REPLACED ONCE, BUT REPAIRED 3 TIMES. THE PROBLEM CONTINUES. *AK
Service brakes, Hydraulic, May 18, 2005
DT: CONTACT STATES THE ROTORS ON THE VEHICLE WARP AND CAUSE THE VEHICLE TO SHAKE. THE ROTORS HAVE BEEN REPLACED 4 TIMES, THEY NEED TO BE REPLACED FOR THE 5TH TIME.*AK
Service brakes, Hydraulic, Apr 25, 2005
2002 JEEP GRAND CHEROKEE EXPERIENCED PROBLEMS WITH THE ROTOR AND PADS.*MR THE DEALER REPLACED THE ROTORS AND PADS AT 20000 MILES AND 29000 AT 35000 THE ROTORS HAD TO BE RESURFACED. AT 37000 THE ROTORS HAD TO BE REPLACED AGAIN. NOW AT 39000 MILES THE BRAKES ARE BECOMING A PROBLEM AGAIN. *NM
Service brakes, Hydraulic, Vehicle speed control, Apr 15, 2005, crash
WAS STOPPED AT A SERVICE STATION, WHEN I PLACED THE CAR INTO GEAR IT LURCHED BACK AS IT PASSED THROUGH REVERSE ,AND THEN WENT FORWARD AT FULL THROTTLE. THE JEEP CANNOT BE PUT INTO GEAR WITHOUT DEPRESSING THE BRAKES. THE BRAKES DID NOT HOLD WHEN THE VEHICLE WAS A FULL THROTTLE. IF I HAD NOT DRIVEN IT INTO A POLE I WOULD HAVE HIT NUMEROUS OTHER CARS. THE JEEP DEALER WAS UNABLE TO FIND ANY PROBLEM WITH THE VEHICLE. I AM VERY CERTAIN THAT I HAD MY FOOT ON THE BRAKE AND NOT ON THE ACCELERATOR.*AK
Service brakes, Hydraulic, Apr 11, 2005
WARPED BRAKE ROTORS . . . JEEP HAS A MAJOR PROBLEM WITH THIS POTENTIAL SAFETY ISSUE AND REFUSES TO ACKNOWLEDGE OR CORRECT THE PROBLEM. SHAME ON THEM FOR NOT REPLACING THEIR FAULTY PARTS.*AK