2002 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,476 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2002 reports, 75 involved a crash and 20 involved a fire. 97 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Engine and engine cooling, cooling system, fanJun 8, 2006
ON CERTAIN SPORT UTILITY VEHICLES, THE PLASTIC BLADES OF THE ELECTRIC MOTOR DRIVEN COOLING FAN MAY SEPARATE AND PENETRATE THE SHROUD.
IF THIS OCCURS WHILE THE HOOD IS OPEN, A PERSON IN THE VICINITY OF THE ENGINE COULD BE STRUCK BY THE BLADE AND INJURED.
DEALERS WILL REPLACE THE ELECTRIC COOLING FAN MODULES FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 4, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V199000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Fuel system, gasoline, fuel injection system, injectorsApr 8, 2002
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A 4.0L ENGINE ONLY, THE DESIGN OF THE INTAKE AND EXHAUST MANIFOLDS COULD ALLOW DEBRIS TO ACCUMULATE AT THE #3 CYLINDER LOCATION.
THIS COULD RESULT IN A VEHICLE FIRE.
DEALERS WILL INSTALL A MANIFOLD SHIELD TO MODIFY THE AIR FLOW CHARACTERISTICS AND TO PREVENT THE ACCUMULATION OF DEBRIS IN THE AREA OF THE #3 CYLINDER. OWNER NOTIFICATION BEGAN MAY 13, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V104000 on NHTSA.gov
Air bags, frontalMar 26, 2002
ON CERTAIN SPORT UTILITY VEHICLES, THE PASSENGER AIR BAG WIRING HARNESS WAS IMPROPERLY MANUFACTURED.
THIS COULD CAUSE IMPROPER AIR BAG DEPLOYMENT IN CERTAIN CRASH CONDITIONS.
DEALERS WILL ADD A WIRING JUMPER TO THE EXISTING CIRCUITRY TO CORRECT THIS CONDITION. OWNER NOTIFICATION BEGAN APRIL 29, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V099000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsJan 31, 2002
CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A FUEL TANK BRUSH GUARD FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 301, "FUEL SYSTEM INTEGRITY." THE ONBOARD REFUELING VAPOR RECOVERY (ORVR) CONTROL VALVE CAN BECOME DETACHED DURING A CRASH, ALLOWING FUEL LEAKAGE.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
DEALERS WILL EITHER REPLACE THE FUEL TANK BRUSH GUARD WITH A SKID PLATE OR REINFORCE THE EXISTING FUEL TANK BRUSH GUARD WITH A REINFORCEMENT BRACKET. OWNER NOTIFICATION WILL BEGIN MARCH 4, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V032000 on NHTSA.gov
Fuel system, gasoline, deliveryDec 5, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE FUEL INLET CHECK VALVE COULD STICK IN THE PARTIALLY OPEN POSITION. THIS CONDITION COULD CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE DURING REFUELING.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT THE FUEL INLET CHECK VALVE. VEHICLES FOUND TO HAVE A STICKING FUEL INLET CHECK VALVE WILL HAVE THE FUEL TANK ASSEMBLY REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 24, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V374000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission controlNov 13, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE ONBOARD VAPOR RECOVERY SYSTEM VENT HOSE MAY HAVE BEEN MISROUTED. THIS COULD ALLOW WATER TO ENTER THE CANISTER WHICH CAN CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE WHEN REFUELING THE TANK.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT (AND REPOSITION AS NECESSARY) THE VENT HOSE. IF THE VENT HOSE IS FOUND IN THE BENT DOWN POSITION, AND THE VEHICLE HAS BEEN DRIVEN MORE THAN 20 MILES, THE CANISTER ASSEMBLY WILL BE REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 3, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V348000 on NHTSA.gov
Electrical system, wiring, interior/under dashSep 10, 2001
VEHICLE DESCRIPTION: CERTAIN SPORT UTILITY VEHICLES ARE BEING RECALLED FOR A SOFTWARE ERROR IN THE INSTRUMENT CLUSTER MICROPROCESSOR. UNDER CERTAIN CONDITIONS, THE CLUSTER, WITH THE MAJORITY OF ITS GAUGES, ILLUMINATION, AND WARNING LAMPS, COULD BECOME INOPERATIVE.
DRIVING THE VEHICLE WITH AN INOPERATIVE CLUSTER COULD CAUSE A DISTRACTION, INCREASING THE RISK OF A CRASH.
DEALERS WILL RE-FLASH THE CLUSTER SOFTWARE TO CORRECT THE CONDITION. OWNER NOTIFICATION BEGAN OCTOBER 8, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V288000 on NHTSA.gov
Representative owner complaints: service brakes
174 reports, newest first. Show all
Service brakes, Hydraulic, Apr 3, 2005
VIBRATION OF THE STEERING WHEEL, FLOOR, SEAT, INSTRUMENT PANEL & FMINOR PEDAL PULSATION (BRAKE ROUGHESS) UNDER LIGHT TO MODERATE PEDAL APPLICATION. THIS CONDITION MAY BE CASUED BY THICKNESS VARIATION OF THE BRAKE ROTOR SYSTEM. TO CORRECT THIS PROBLEM BRAKES & CALIPERS MUST BE REPLACED. I FEEL THAT ANYTHING HAVING TO DO WITH THE BRAKES ON A VEHICLE SHOULD BE THE RESPONSIBILITY OF THE VEHICLE MANUFACTURE TO CORRECT. I CONSIDER BRAKES A LIFE/DEATH SITUATION. THERE IS A TECHNICAL SERVICE BULLETIN FROM JEEP # 05-0036-02 REV. B, DATE 12/16/2002.*AK
Service brakes, Hydraulic, Mar 30, 2005
AT 15000 MILES THE ROTORS WARPED. AS A RESULT, WHEN APPLYING THE BRAKES THE FRONT END SHOOK VIOLENTLY. THE PART WAS REPLACED THREE TIMES. HOWEVER, PROBLEM RECURRED. *AK CONSUMER WAS TOLD BY JEEP THAT THIS IS A PROBLEM IN ALL GRAND CHEROKEE SINCE 1999 AND THAT THERE IS NO FIX (AFTER MARKET ROTOR WILL NOT FIX THE PROBLEM). *BF *NM
Service brakes, Hydraulic, Service brakes, Air, Equipment, Mar 21, 2005
THE ROTORS IN MY GRAND CHEROKEE HAVE FAILED EARLY ON MY 2002. I HAD TO HAVE THEM REPLACED--UNDER 5000 MILES--THEN AT 22000 THEY FAILED AGAIN AND THIS TIME THEY CUT THEM DOWN--NOW AT 35000, I HAVE TO HAVE THEM REPLACED. THESE ARE CHRYSLER / MOPAR PARTS--THIS IS A JEEP--LIKE A TRUCK--SO WHY IS THIS A PROBLEM--NOT ONLY I HAVE HAD THIS PROBLEM--WHEN SPEAKING WITH FULLERTON, IN SOMERVILLE NJ, I WAS TOLD BY THE SERVICE MANAGER THAT IT HAS BEEN A PROBLEM AND EVEN HIS WIFE'S JEEP DID IT--HOWEVER SINCE HE REPLACED WITH A NON CHRYSLER/MOPAR PART, HE HAS NOT SEEN ANY CONTINUING PROBLEMS. I FEEL THAT THESE PARTS ARE DEFECTIVE AND SINCE THIS IS THE 3RD TIME OF THIS HAPPENING, I AM ANNOYED. I CALLED THE CHRYSLER CONSUMER LINE AND I WAS TOLD THAT IF I HAD CALLED BEFORE THE VEHICLE WAS REPAIRED, THAT MAYBE SOME OF THE COST COULD HAVE BEEN ADJUSTED--THIS IS AFTER THE FACT- CAN ANYTHING BE DONE?*AK
Service brakes, Hydraulic, Mar 11, 2005
CONSUMER COMPLAINED ABOUT A FRONT ROTORS. PROBLEM. THEY HAD TO BE REPLACED EVERY 15,000 MILES. OWNER CONTACTED THE DEALER AND THE MANUFACTURER, WHO STATED THAT THE WEAR TIME WAS NORMAL. *AK
Service brakes, Hydraulic, Mar 7, 2005
STEERING COLUMN PULSES WHILE APPLYING THE BRAKES AND HAS SINCE THE PURCHASE OF THE AUTOMOBILE. I AM TOLD THIS IS NOT COVERED BY THE WARRENTY AND WILL COST $ 200.00 TO CORRECT. I FEEL THIS SHOULD BE COVERED BY THE WARRENTY.*AK
Service brakes, Hydraulic, Feb 25, 2005
BAD ROTORS. MY ROTORS WERE WARPED AT 13,000 MILES, DEALER DIDN'T FIX, I HAD RESURFACED AT MY COST. NOW 28,000 MILES AND SAME PROBLEM. I HAVE HAD MANY OTHER VEHICLES AND HAVE NEVER ONCE HAD WARPED ROTORS. I'M THE ONLY PERSON WHO DRIVES THE JEEP AND THE CLAIM ITS BAD DRIVING. THIS HASN'T CAUSED AN ACCIDENT YET, BUT WITH THE VIOLENT SHAKING OF THE CAR WHEN BRAKING IT VERY WELL COULD. *NM
Service brakes, Hydraulic, Feb 18, 2005
19,000 MILES BRAKES PULSATING AND CAR SHAKING AT ALL SPEEDS, ROTORS AND PADS REPLACED. AT 30,000 MILES BRAKES AGAIN PULSATING AND CAR SHAKING.*AK
Service brakes, Hydraulic, Feb 9, 2005
BRAKE ROTORS WARP EVERY 10,000 - 12,000 MILES MAKING STOPPING THE VEHICLE AND CONTROLLING THE VEHICLE DIFFICULT WHEN APPLYING THE BRAKES. *JB
Service brakes, Hydraulic, Feb 1, 2005
THE BRAKE ROTORS WERE SERVICED THREE TIMES BECAUSE THE VEHICLE SHOOK WHEN DRIVING OR WHEN ENGAGING THE BRAKES. DEALER AND MANUFACTURER REFUSED TO MAKE THE REPAIRS AGAIN.*AK
Service brakes, Hydraulic, Jan 13, 2005
THE VEHICLE'S FRONT BRAKES HAVE BEEN REPLACED FIVE TIMES IN UNDER 24000 MILES. *NM THE CONSUMER WAS INFORMED THAT CHRYSLER HAD NO FIX FOR THE PROBLEM. THE CONSUMER REQUESTED A FULL REFUND FOR THE MONEY HE SPENT ON REPAIRS. THE FRONT BRAKE ROTORS WERE WARPED AND THE PADS WERE LOW. *SC *JB
Service brakes, Hydraulic, Dec 10, 2004
2002 JEEP GRAND CHEROKEE 4WD 4DR TAKEN IN BECAUSE OF BRAKE FAILURE. WAS TOLD DRUMS HAD WARPED AND TO PERMANENTLY FIX PROBLEM WOULD BE $800.00. TO TEMPORARILY FIX IT WAS, $119.99, BUT THE PROBLEM COULD COME BACK. MY CLAIM IS THAT THERE ARE PROBLEMS WITH THE VEHICLES' FRONT BRAKES AND THAT AFTER AS LITTLE AS 5,000 MILES, THE STEERING WHEEL AND FRONT WHEELS "SHAKE" AND THAT DRIVERS ENCOUNTER SEVERE VIBRATIONS THROUGH THE STEERING WHEEL, FLOOR, SEAT AND PEDALS WHEN THE BRAKES ARE APPLIED. *AK
Service brakes, Hydraulic, Nov 16, 2004
1999/2002 JEEP GRAND CHEROKEE LAREDO 4X4(BOTH) SAME PROBLEM(S). WARPED ROTORS/HUB CHRYSLER,SOUTH,MILWAUKEE,WI REPLACED SETS OF ROTORS/PADS ON 1999 - TWICE/2002- TWICE SO FAR. 2002 HAS 24,000, REPLACED WHEN AT 8500/18,000. CHRYSLER JUST WON'T ADMIT TO PROBLEM. JUST REPLACED TIRES DUE TO UNEVEN FRONT TIRE WEAR($300+) TIRED OF IT! TRIED TO SAY I HADN'T ROTATED TIRES. THAT'S A JOKE - RELIGIOUSLY ROTATE TIRES NO MORE THAN 5,000 MI PRIOR TO EACH ROTATION. *AK
Service brakes, Hydraulic, Nov 16, 2004
BOUGHT JEEP GRAND CHEROKEE SEPT 2002 NEW IN JUNE 2003 ROTORS WARPED AND HAD TO BE REPLACED 10000 MILES ON AUTO THE BRAKE PADS WERE FINE.NOV 2004 ROTORS ARE WARPED AGAIN THIS IS A KNOWN PROBLEM WITH CHRYSULER AND THEY WILL NOT FIX THE PROBLEM.AGAIN THE PADS ARE FINE.THEY ARE PASSING THIS DEFECTED ROTOR ON THE CONSUMER I WOULD LIKE TO KNOW WHAT ARE MY OPTIONS IF I EVEN HAVE ANY TO GET THIS PROBLEM FIXED. THANK YOU. *AK
Service brakes, Hydraulic, Nov 12, 2004
TIRES HAD TO BE REPLACED, AND WHEN THE TECHNICIAN CHANGED THE TIRES, THERE WAS RUST TEARING UP THE CHROME ON THE BRAKE PADS. THIS WAS COMPARED TO SALT, WEARING DOWN THE CHROME. IT WAS A SAFETY HAZARD, CONSIDERING THE VEHILCE WAS ONLY TWO YEARS OLD.*AK
Service brakes, Hydraulic, Engine and engine cooling, Power train, Equipment, Nov 5, 2004
CONCERN REGARDING SAFETY OF BRAKES, SHAKE VERY NOTICEABLY WHEN BRAKES APPLIED. REPLACED FRONT ROTORS AND CALIPERS. *BF THERE WAS CONTINUING UNRESOLVED BRAKE PROBLEMS. THE STEERING WOULD ALSO SHAKE WHEN THE BRAKES WERE APPLIED, THE SHAKING AND PULSATION PROBLEM WORSENED, THE CD CHANGER HAD AN INTERNAL FAULT, THERE WAS A FAULT IN THE TRANSMISSION GOVERNOR PRESSURE SENSOR, THE TRANSMISSION LEAKED FROM THE T CASSE ADAPTER SEALS, THE FRONT PCV VALVE LEAKED AT THE FRONT GROMMET ON THE VALVE COVER, THE FRONT BODY SEAL WAS LOOSE, THERE WAS A WHINE WHEN THE VEHICLE WAS DRIVEN UP HILL AND UPON ACCELERATION, AND THE FRONT ROTORS WERE OUT OF ROUND. *SC *TC
Service brakes, Hydraulic, Visibility, Nov 3, 2004
THE VEHICLE'S FRONT ROTORS AND PADS HAD TO BE REPLACED AT 11,000 MILES. *NM AFTER NUMEROUS VISITS FOR THE SAME PROBLEM THE CONSUMER WAS CHARGED. THE VEHICLE WIPER BLADE WERE NOISY AND SKIPPED, THE DEALER REPLACED THE LEFT WIPER BLADE. *TC *JB
Service brakes, Hydraulic, Sep 29, 2004
CONSUMER COMPLAINED ABOUT A BRAKE PROBLEM. CONSUMER TOOK VEHICLE TO THE DEALER, AND WAS TOLD THAT THE BRAKES WERE PULSATING AND WHIPPED THE STEERING WHEEL BACK AND FORTH. CONSUMER TALKED TO THE SERVICE MANAGER AND THE MANUFACTURER, AND WAS TOLD THAT WARRANTY EXPIRED, AND THEY WON'T REPAIR WITHOUT CHARGING THE CONSUMER. *AK THERE HAS BEEN A FRONT BRAKE ROTOR PROBLEM SINCE 3/06/02. VEHICLE STILL HAS PROBLEM. *TC
Service brakes, Hydraulic, Sep 10, 2004
WHEN APPLYING THE BRAKES, THE BRAKE PEDAL WOULD PUMPED UP AND DOWN AND THE STEERING WHEEL WOULD SHIMMY UP AND DOWN AND TO THE LEFT AND RIGHT. THE HIGHER THE SPEED THE WORSE THE PROBLEM. WHEN I BROUGHT IT TO THE DEALERSHIP I INSISTED THAT THE SERVICE MANAGER TAKE A RIDE WITH ME. HE ONLY HAD TO DRIVE IT A SHORT DISTANCE BEFORE HE KNEW EXACTLY WHAT THE PROBLEM WAS. HE SAID THE ROTORS WERE WARPED. I ASKED IF THAT WAS NORMAL, ESPECIALLY WITH SUCH LOW MILEAGE. HE TOLD ME THAT IT WAS AN ONGOING PROBLEM THAT CHRYSLER NEW ABOUT. WHEN THE ROTORS HEATED UP THEY WERE NOT COOLING DOWN PROPERLY DUE TO A DEFECT WHICH IN TURN CAUSES THE ROTORS TO WARP. HE SAID THEY INSTRUCTED TO TELL OWNERS THAT THE PROBLEM WAS DUE TO WEAR AND TEAR AND THAT IT WAS NOT COVERED BY THE WARRANTY, THEREFORE PASSING THE EXPENSE ON TO THE CUSTOMER. HE ALSO TOLD ME THAT IF THE CUSTOMER COMPLAINED TO CHRYSLER, AND ONLY THEN, WOULD CHRYSLER FIX THE PROBLEM AT NO CHARGE AND WOULD PUT THE REPAIRS UNDER A "GOOD WILL WARRANTY". THE SERVICE MANAGER SAID HE WOULD NOT PUT ME THROUGH THE TROUBLE AND AUTOMATICALLY PUT IT UNDER THE "GOOD WILL WARRANTY". ESPECIALLY SINCE I HAVE HAD NUMEROUSE OTHER PROBLEMS WITH THE JEEP SINCE THE FIRST DAY I DROVE IT OFF THE LOT. I'VE HAD THE CHECK ENGINE LIGHT COME ON 4 TIMES. EACH TIME IT WAS A DIFFERENT DEFFECTIVE PART. I'VE ALSO HAD ELECTRICAL PROBLEMS WHICH CAUSED THE DOME LIGHTS TO FLASH ON AND OFF, ALL SORTS OF BEEPING NOISES AND NUMEROUS OTHER DISTRACTIONS IN THE INTERIOR. IT'S ALSO LEFT ME STRANDED ON THE NEW JERSEY TURNPIKE *AK
Service brakes, Hydraulic, Sep 8, 2004
VEHICLE VIBRATED. DEALER STATED THAT ONCE THE ROTORS GET WET THEY CAUSE THE VEHICLE TO VIBRATE.*AK
Service brakes, Hydraulic, Sep 8, 2004
AT 14,000 MILES DEALER REPLACED FRONT ROTORS AND PADS BECAUSE THE ROTORS WARPED. THIS CAUSED THE VEHICLE TO GRIND AND VIBRATE WHEN APPLYING THE BRAKES. AT THE PRESENT TIME DEALER HAD TO TURN THE FRONT ROTORS AGAIN BECAUSE THE ROTORS WARPED. DEALER BELIEVED THAT WARPING WAS DUE TO THE BRAKES BEING USED ON WET ROAD. *AK REAR OIL LEAK.THERE IS A NOISE IN THE TRANSMISSION OR DRIVE LINE UNDER DRIVERS SEAT AREA.*TS
Service brakes, Hydraulic, Aug 30, 2004
WHILE APPLYING THE BRAKE PEDAL VEHICLE VIBRATED UNCONTROLLABLY. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE IT TO THE DEALER FOR INSPECTION. MECHANIC DETERMINED THAT THE ROTORS NEEDED TO BE REPLACED, AND REPLACED IT. HOWEVER, THE PROBLEM RECURRED. THIS INFORMATION WAS PROVIDED BY MR. JEROME WIFE KAREN JAKUBCO. *AK
Service brakes, Hydraulic, Aug 30, 2004
WHILE BRAKING THE VEHICLE SHIMMIED. THE DEALERSHIP INFORMED THE CONSUMER THAT THE BRAKE ROTORS WERE WARPED. *AK THE CONSUMER ALSO EXPERIENCED THIS SAME PROBLEM WHEN DRIVING ON MOUNTAIN CURVES. THERE WAS A CLUNK SOUND COMING FROM THE REAR WHEN THE VEHICLE WAS STOPPED, AS IF SOMETHING WAS MOVING FORWARD. THE DRIVESHAFT WAS REMOVED ALONG WITH THE LUBE SLIP JOINT. *SC *JB
Service brakes, Hydraulic, Aug 27, 2004
BOUGHT A NEW 2002 JEEP GRAND CHEROKEE [XXX] THE FT. BRAKE ROTORS HAVE WARPED FOR THE SECOND TIME IN 30,000 MILES. DRIVING WITH THESE WARPED ROTORS CAUSES THE STEERING WHEEL TO SHAKE VIOLENTLY AND BRAKE APPLICATION AT THE WHEELS TO BE UNEVEN. THIS IS A VERY UNSAFE CONDITION ESPECIALLY ON WET OR ICY SURFACES. THE DEALER REFUSES TO REPLACE THE ROTORS UNDER WARRANTY. A CALL TO CHRYSLER CUSTOMER SERVICE PRODUCED THE SAME RESULT, NO WARRANTY REPLACEMENT. THE DEALER & MANUFACTURER INSIST ON CALLING THIS A "WORN BRAKE" PROBLEM WHEN IN FACT IT IS THE RESULT OF DEFECTIVE BRAKE ROTORS. IT SHOULD BE NOTED THAT THE FT PADS & ROTORS WERE REPLACE ONCE ALREADY UNDER WARRANTY AT 11,000 MILES DUE TO WARPED ROTORS, THE PADS AT THIS TIME SHOW LESS THAN 50% WEAR. THIS IS THE SAME PROBLEM THAT EFFECTED 1996 GRAND CHEROKEES, THAT DEFECT RESULTED IN AN OFFICIAL RECALL AND REIMBURSEMENT FOR THOSE WHO HAVE PAID TO HAVE THE DEFECTIVE ROTORS REPLACED. I FEEL THIS SERIES OF GRAND CHEROKEE WARRANTS THE SAME RECALL. THIS IS A SERIOUS SAFETY ISSUE. *AK UPDATED 07/25/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Service brakes, Hydraulic, Aug 11, 2004
DEALER REPLACED AT 14,000 MILES THE FRONT ROTORS AND PADS. AT 20,000 MILES FRONTS ROTORS WERE RESURFACED, AND AT 26,000 MILES ROTORS WERE RESURFACED ONCE AGAIN. *AK
Service brakes, Hydraulic, Jul 30, 2004
APPLYING BRAKES LIGHTLY AT SPEEDS IN EXCESS OF 45 MPH CAUSES VEHICLE TO VIBRATE EXCESSIVELY AND PULL OFF A STRAIGHT LINE. THE VIBRATION HAS BEEN INCREASING FOR SOMETIME BUT THE PULLING CAUSED ME TO HAVE A MECHANIC INSPECT THE VEHICLE DUE TO SAFETY CONCERNS IF THE BRAKES WERE REQUIRED IN AN EMERGENCY SITUATION. THE JEEP SERVICE CENTER CLAIMED WARPING OF THE ROTORS AS THEY HAVE FOR ALL OTHER CASES. THIS SEEMS TO BE A DEFECTIVE PART.*AK