2002 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,476 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2002 reports, 75 involved a crash and 20 involved a fire. 97 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Engine and engine cooling, cooling system, fanJun 8, 2006
ON CERTAIN SPORT UTILITY VEHICLES, THE PLASTIC BLADES OF THE ELECTRIC MOTOR DRIVEN COOLING FAN MAY SEPARATE AND PENETRATE THE SHROUD.
IF THIS OCCURS WHILE THE HOOD IS OPEN, A PERSON IN THE VICINITY OF THE ENGINE COULD BE STRUCK BY THE BLADE AND INJURED.
DEALERS WILL REPLACE THE ELECTRIC COOLING FAN MODULES FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 4, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V199000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Fuel system, gasoline, fuel injection system, injectorsApr 8, 2002
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A 4.0L ENGINE ONLY, THE DESIGN OF THE INTAKE AND EXHAUST MANIFOLDS COULD ALLOW DEBRIS TO ACCUMULATE AT THE #3 CYLINDER LOCATION.
THIS COULD RESULT IN A VEHICLE FIRE.
DEALERS WILL INSTALL A MANIFOLD SHIELD TO MODIFY THE AIR FLOW CHARACTERISTICS AND TO PREVENT THE ACCUMULATION OF DEBRIS IN THE AREA OF THE #3 CYLINDER. OWNER NOTIFICATION BEGAN MAY 13, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V104000 on NHTSA.gov
Air bags, frontalMar 26, 2002
ON CERTAIN SPORT UTILITY VEHICLES, THE PASSENGER AIR BAG WIRING HARNESS WAS IMPROPERLY MANUFACTURED.
THIS COULD CAUSE IMPROPER AIR BAG DEPLOYMENT IN CERTAIN CRASH CONDITIONS.
DEALERS WILL ADD A WIRING JUMPER TO THE EXISTING CIRCUITRY TO CORRECT THIS CONDITION. OWNER NOTIFICATION BEGAN APRIL 29, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V099000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsJan 31, 2002
CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A FUEL TANK BRUSH GUARD FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 301, "FUEL SYSTEM INTEGRITY." THE ONBOARD REFUELING VAPOR RECOVERY (ORVR) CONTROL VALVE CAN BECOME DETACHED DURING A CRASH, ALLOWING FUEL LEAKAGE.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
DEALERS WILL EITHER REPLACE THE FUEL TANK BRUSH GUARD WITH A SKID PLATE OR REINFORCE THE EXISTING FUEL TANK BRUSH GUARD WITH A REINFORCEMENT BRACKET. OWNER NOTIFICATION WILL BEGIN MARCH 4, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V032000 on NHTSA.gov
Fuel system, gasoline, deliveryDec 5, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE FUEL INLET CHECK VALVE COULD STICK IN THE PARTIALLY OPEN POSITION. THIS CONDITION COULD CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE DURING REFUELING.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT THE FUEL INLET CHECK VALVE. VEHICLES FOUND TO HAVE A STICKING FUEL INLET CHECK VALVE WILL HAVE THE FUEL TANK ASSEMBLY REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 24, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V374000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission controlNov 13, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE ONBOARD VAPOR RECOVERY SYSTEM VENT HOSE MAY HAVE BEEN MISROUTED. THIS COULD ALLOW WATER TO ENTER THE CANISTER WHICH CAN CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE WHEN REFUELING THE TANK.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT (AND REPOSITION AS NECESSARY) THE VENT HOSE. IF THE VENT HOSE IS FOUND IN THE BENT DOWN POSITION, AND THE VEHICLE HAS BEEN DRIVEN MORE THAN 20 MILES, THE CANISTER ASSEMBLY WILL BE REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 3, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V348000 on NHTSA.gov
Electrical system, wiring, interior/under dashSep 10, 2001
VEHICLE DESCRIPTION: CERTAIN SPORT UTILITY VEHICLES ARE BEING RECALLED FOR A SOFTWARE ERROR IN THE INSTRUMENT CLUSTER MICROPROCESSOR. UNDER CERTAIN CONDITIONS, THE CLUSTER, WITH THE MAJORITY OF ITS GAUGES, ILLUMINATION, AND WARNING LAMPS, COULD BECOME INOPERATIVE.
DRIVING THE VEHICLE WITH AN INOPERATIVE CLUSTER COULD CAUSE A DISTRACTION, INCREASING THE RISK OF A CRASH.
DEALERS WILL RE-FLASH THE CLUSTER SOFTWARE TO CORRECT THE CONDITION. OWNER NOTIFICATION BEGAN OCTOBER 8, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V288000 on NHTSA.gov
Representative owner complaints: visibility
326 reports, newest first. Show all
Visibility, Feb 14, 2007
DRIVING THROUGH ANOTHER STATE IN SUB-ZERO TEMPERATURES, MY HEATER IMMEDIATELY AND WITHOUT NOTICE, STOPPED WORKING IN MY 2002 JEEP GRAND CHEROKEE. I COULD NOT PROCEED FURTHER, AS I HAD IN THE VEHICLE OLDER PEOPLE WHO WOULD BE TOO SUSCEPTIBLE TO THE COLD. I TOOK IT TO A DEALER WHO TOLD ME THEY HAVE FIXED OVER 16 OF THESE PROBLEMS WITH THE BLEND DOORS AT $1000 FOR THE COST TO FIX IT. *NM
Visibility, Feb 13, 2007
COMPLAINT # 10179028 - BLEND DOOR - DENSO'S HVAC SYSTEM IS SUBSTANDARD AND AN EXPENSIVE FIX; NOT COVERED UNDER EXTENDED WARRANTIES. *NM
Visibility, Feb 12, 2007
IT APPEARS THAT ALL JEEPS FROM 99-04 HAVE A BLEND DOOR MALFUNCTION. I BOUGHT MY JEEP USED IN 2006 IT IS A 2002 WITH 62000 MILE ON IT BOUGHT IT IN THE SUMMER AND IT WAS 100 DEGREES OUT. HAD NO IDEA THAT THE HEATER DID NOT FUNCTION 2 MONTHS LATER THE TEMPERATURE DROPPED AND I WAS IN THE COLD ON THE PASSENGER SIDE. CONTACTED DEALER SCHEDULED REPAIR HAD TO PAY HALF OF THE $840.00 BILL. WAS TOLD IT WOULD PROBABLY DO THIS AGAIN, SINCE IT IS AN ALL TO COMMON PROBLEM WITH THE DUAL TEMP ELECTRONIC CLIMATE ZONE MODELS. JUST THANKFUL NO ONE GOT HURT IF WINDOW WAS UNABLE TO DEFROST AND CAUSED AN ACCIDENT. *JB
Visibility, Feb 12, 2007
I HAVE A 2002 JEEP GRAND CHEROKEE OVERLAND THAT HAD APPROXIMATELY 46,000 MILES AT THE TIME OF INCIDENT. IT WAS A PREVIOUSLY OWNED VEHICLE AND ABOUT 6 MONTHS AFTER PURCHASE, I TURNED ON THE HEATER AND THERE WAS NOTHING BUT COLD AIR BLOWING. WHEN I WENT TO THE DEALER TO GET IT FIXED, THEY SAID IT COULD BE A SIMPLE COMPUTER PROBLEM, OR A MAJOR MECHANICAL PROBLEM, WHERE THE VENTS GET STUCK. IT ENDED UP BEING THE MAJOR ONE, AND THEY SAID IT WAS COMMON FOR THIS TO HAPPEN ON THIS MODEL JEEP. THEY INSTALLED NEW BLEND DOORS AND ACTUATOR MOTORS, WHICH COST ME ABOUT $1,200. IT IS SO COSTLY BECAUSE THEY HAVE TO REMOVE THE ENTIRE DASH TO REACH THE PROBLEM. THE LABOR WAS $776.04 AND THE PARTS WERE $389.47 AFTER IT WAS RETURNED, ABOUT A MONTH LATER, MY CAR WOULDN'T START UP, BECAUSE THE DEALER DID NOT FULLY CONNECT A WIRE HARNESS BACK TOGETHER, SO IT VIBRATED LOOSE AND WOULDN'T ALLOW THE KEYS TO START THE IGNITION. THIS IS A SAFETY FEATURE OF THE VEHICLE, WHERE THE KEYS HAVE TO BE PROGRAMMED TO WORK IN THE IGNITION. IT MADE IT SO IT DIDN'T READ MY PREVIOUSLY PROGRAMMED WORKING KEYS. I ENDED UP BEING STRANDED ABOUT 10 MILES FROM THE DEALER. THANKS TO AAA, THEY CAME AND PICKED THE CAR UP, AND THEN TOOK IT TO THE DEALER, WHICH THEY FIXED THAT FOR FREE, ON ACCOUNT OF IT BEING THEIR FAULT. *NM
Visibility, Feb 8, 2007
I OWN A 2002 JEEP GRAND CHEROKEE LIMITED. THE EVENTS LEADING UP TO THE FAILURE OF THE VENTILATION SYSTEM WERE (1) RAPID FOGGING OF FRONT WINDSHIELD,(2) FOGGING OF FRONT PASSENGER WINDOWS,(3) FAILURE OF PASSENGER HEAT WHILE STILL MAINTAINING DRIVER HEAT FUNCTION, AND (4) ONLY COLD AIR RELEASE ON PASSENGER SIDE OF JEEP. CONSEQUENTLY,(1) THE WINDSHIELD AND FRONT WINDOWS DO NOT DEFOG, AND (2) NO HEAT WHATSOEVER COMES FROM THE PASSENGER SIDE FLOOR AND DASHBOARD VENTILATION SYSTEM. TO CORRECT THIS PROBLEM, A "BLEND AIR DOOR" IS NECESSARY AT A COST OF APPROXIMATELY $1,200 INCLUSIVE OF 7 HOURS OF LABOR. ACCORDING TO THE CERTIFIED SERVICE DEPARTMENT AT THE LOCAL JEEP DEALER AND ONLINE FORUMS, THIS HAS BECOME A VERY COMMON PROBLEM FOR 2000-2004 JEEP GRAND CHEROKEE LIMITEDS WITH DUEL ZONE VENTILATION SYSTEMS. *NM
Service brakes, Hydraulic, Visibility, Feb 2, 2007
TL*- THE CONTACT RECEIVED A SAFETY RECALL NOTICE ABOUT THE FAN IN HER 2002 JEEP GRAND CHEROKEE IN NOVEMBER AND CALLED THE DEALER AND THEY HAVE NOT YET COMPLETED THE REPAIRS. THE VEHICLE HAS BEEN PLACED ON A WAITING LIST. ALSO, THERE WAS A BRAKE FAILURE WHILE DRIVING OVER 40 MPH. THE STEERING WHEEL WOULD VIBRATE SO MUCH THAT IT FELT AS IF IT WERE ABOUT TO COME OFF. THIS INCIDENT HAPPENED OVER 300 TIMES. THE BRAKES WERE FAULTY SINCE SHE BOUGHT THE VEHICLE, BUT THE DEALER ALWAYS TOLD HER THAT NOTHING WAS WRONG, EVEN THOUGH THERE WAS A SAFETY BULLETIN IN PLACE. AFTER THE WARRANTY EXPIRED THE FAILURE WAS DIAGNOSED AND THE COST OF THE REPAIR WAS $1500. THE CONTACT WAS CHARGED FOR SEVERAL FRONT END ALIGNMENTS THAT NEVER SEEM TO ALLEVIATE THE FAILURE. ALSO, THERE WAS RECURRING PROBLEM WITH THE MOTOR OF THE REAR WINDOWS. THE CONTACT HAD ONE MOTOR REPLACED AT A COST OF $300 AND WILL NEED TO REPLACE THE SECOND MOTOR. *AK
Visibility, Feb 1, 2007
TL* - THE CONTACT CALLED REGARDING 2002 CHRYSLER GRAND CHEROKEE. THE HEATER FAILED IN THE VEHICLE. THE CHRYSLER DEALER HAS DIAGNOSED THE PROBLEM AS THE MID-CASE BLEND DOOR UNIT NEEDING TO BE REPLACED. THE FAILURE MILEAGE WAS 59,000. *AK
Visibility, Jan 29, 2007
2002 JEEP GRAND CHEROKEE CLIMATE CONTROL BLEND DOOR FAILED. THIS CAUSES OUTSIDE AIR TO BLOW FROM THE PASSENGER SIDE OF DASH EVEN WHEN HEAT SETTING IS TURNED TO MAXIMUM TEMPERATURE. DEFROSTING WINDSHIELD UNDER WINTER ICING CONDITIONS VERY DIFFICULT. DEALER WANTED $500 - $1500 FOR REPAIR, DEPENDING ON AMOUNT OF LABOR REQUIRED REMOVAL OF DASH. *JB
Visibility, Jan 29, 2007
ON NOV. 29, 2006, PURCHASED USED 2002 JEEP GRAND CHEROKEE LTD. WITH 49,723 MILES FROM CHRYSLER DEALER. ON DEC. 2, 2006, TRIED TO USE PASSENGER HEATING AND COOLING. COULD GET ONLY COLD AIR. WINDOWS WOULD FOG AND BE UNABLE TO CLEAR CAUSING VISIBILITY AND SAFETY PROBLEM IN ADDITION TO HEATING ISSUE. TOOK BACK TO DEALER WHO REFUSED TO WARRANTY PROBLEM AND QUOTED $1047 TO REPLACE "BLEND DOOR." TOOK TO SECOND CHRYSLER MECHANIC SHOP FOR SECOND OPINION WHO SAID IT WAS NOT BLEND DOOR BUT COULD NOT DIAGNOSE CAUSE OF PROBLEM. CHECK INTERNET FOR SIMILAR PROBLEMS AND POSTED ISSUE ON FORUM AND RESULTED IN FOLLOWING THREAD: HTTP://WWW.TOPIX.NET/FORUM/AUTOS/JEEP-GRAND-CHEROKEE/TSERAT48371ICOB68. THIS FORUM HAS 48 POSTING AS OF THIS DATE WITH SAME OR SIMILAR PROBLEM WITH JEEP GRAND CHEROKEE CARS AND WITH CHRYSLER. *JB
Visibility, Jan 29, 2007
VEHICLES FAILS TO DEFROST ON THE PASSENGER SIDE WINDSHIELD AND DOOR WIDOW DUE TO IT BLOWING COLD AIR ONLY. DEALER REPORTS THAT THIS IS EXTREMELY COMMON AND IS A MANUFACTURING DEFECT THAT THE MANUFACTURER WILL NOT FIX. *JB
Visibility, Jan 29, 2007
THE HEAT IN MY 2002 JEEP GRAND CHEROKEE LIMITED (72,500 MILES) STOPPED DISTRIBUTING HEAT. FIRST THE HEAT STOPPED ON THE PASSENGER SIDE, THEN A FEW WEEKS LATER, THE HEAT FAILED EVERYWHERE. I HAD TO GET THE BLENDER DOORS, ACTUATOR, HEATER CORE AND EVAPORATOR REPLACED. THE COST OF THE REPAIR AT A JEEP DEALERSHIP COST NEARLY $1,500. I'VE HEARD THIS IS A COMMON PROBLEM ON THIS MODEL JEEP. *NM
Visibility, Jan 29, 2007
STARTED THE CAR AND ONE DAY THE HEATER JUST STARTED BLOWING COLD AIR. NEVER MADE ANY NOISE OR ANYTHING BUT SLOWLY THE PASSENGER SIDE STOPPED BLOWING HOT AIR THEN THE DRIVER SIDE AND EVEN THE WINDSHILED. NO REPAIR HAS BEEN MADE BECUASE OF THE COST RANGING FROM 1,000 TO 1,500 DOLLARS. NEW PARTS NEED TO BE MADE FREE OF THIS DEFECT AND MANUFACTURER SHOULD COVER THE COST OF REPAIR TO EVERY OWNER IN WHICH IT OCCURS. *NM
Visibility, Jan 28, 2007
1) RAPID FOGGING OF FRONT WINDSHEILD,(2) FOGGING OF FRONT PASSENGER WINDOWS,(3) FAILURE OF PASSENGER HEAT WHILE STILL MAINTAINING DRIVER HEAT FUNCTION, AND (4) ONLY COLD AIR RELEASE ON PASSENGER SIDE OF JEEP. CONSEQUENTLY,(1) THE WINDSHEILD AND FRONT WINDOWS DO NOT DEFOG, AND (2) NO HEAT WHATSOEVER COMES FROM THE PASSENGER SIDE FLOOR AND DASHBOARD VENTILATION SYSTEM. TO CORRECT THIS PROBLEM, A "BLEND AIR DOOR" IS NECESSARY AT A COST OF APPROXIMATELY $1,200 INCLUSIVE OF 7 HOURS OF LABOR. ACCORDING TO THE CERTIFIED SERVICE DEPARTMENT AT THE LOCAL JEEP DEALER AND ONLINE FORUMS, THIS HAS BECOME A VERY COMMON PROBLEM FOR 2000-2004 JEEP GRAND CHEROKEE LIMITEDS WITH DUEL ZONE VENTILATION SYSTEMS. DEALER SAID NO RECALL DUE TO NO SAFETY CONCERN. ISN'T A WINDOW THAT CAN'T BE DEFROSTED A SAFTY CONCERN? *NM
Visibility, Jan 27, 2007
I OWN A 2002 JEEP GRAND CHEROKEE LIMITED WITH 51,474 MILES. I PURCHASED THIS AS A USED CAR ON NOV 30, 2006 FROM A REPUTABLE (?) DEALER. TO MY MISTAKE, WE DID NOT CHECK OUT THE HEAT. WE DO LIVE IN SOUTH WEST FLA. UPON NEEDING HEAT TO TAKE THE DEW OFF MY WINDSHIELD I FOUND I HAVE NONE. MY WINDSHIELD AND SIDE WINDOWS DO NOT CLEAR ON MORNINGS THAT HEAT WOULD HELP IN THAT SITUATION. IT IS EXTREMELY DANGEROUS AS YOU WOULD EXPECT. NO HEAT COMES FROM ANYWHERE. THE DEALER CHECKED IT OUT AND SAID IT WAS A "BLEND AIR DOOR" PROBLEM AND WOULD NOT BE COVERED UNDER A USED AUTO PURCHASE SINCE WE DECLINED THE EXTENDED WARRANTY. (WE TOOK IT BACK ON DEC. 12,2006 TO BE CHECKED OUT AT DEALER) THE DEALER SAID IT WAS A "COMMON PROBLEM THAT COSTS A LOT OF MONEY,USUALLY OVER $1000 TO REPLACE. I THEN ASKED MY OWN MECHANIC HIS OPINION AND HE SAID HE WILL NOT TOUCH THE REPAIR BECAUSE OF THE TIME, LABOR, AND MONEY INVOLVED IN DOING THIS WHEN HE THINKS IT IS A DEALER ISSUE. IF YOU DO AN INTERNET SEARCH FOR BLEND AIR DOOR PROBLEMS YOU WILL FIND THIS A COMMON PROBLEM FOR 2000-2004 JEEPS. *JB
Visibility, Jan 27, 2007
VENTILATION SYSTEM DOES NOT PROPERLY WORK. 1/2 OF SYSTEM BLOWS COLD AIR WHEN HEAT IS REQUESTED OF SYSTEM. KNOWN AND WIDESPREAD ISSUE ON VEHICLE LISTED. CREATES SAFETY ISSUE AS DEFROSTER DOES NOT COMPLETELY AND SAFELY REMOVE FROST/FOG FROM WINDSHIELD. *NM
Visibility, Jan 25, 2007
THE PASSENGER SIDE VENTS BLOW COLD. DRIVER SIDE VENTS WORK FINE. *NM
Visibility, Jan 23, 2007
I OWN A 2002 JEEP GRAND CHEROKEE LIMITED WITH 51,400 MILES ON IT. THE EVENTS LEADING UP TO THE FAILURE OF THE VENTILATION SYSTEM WERE (1) RAPID FOGGING OF FRONT WINDSHIELD, (2) FOGGING OF FRONT PASSENGER WINDOWS, (3) FAILURE OF PASSENGER HEAT WHILE STILL MAINTAINING DRIVER HEAT FUNCTION, AND (4) ONLY COLD AIR RELEASE ON PASSENGER SIDE OF JEEP. CONSEQUENTLY, (1) THE WINDSHIELD AND FRONT WINDOWS DO NOT DEFOG, AND (2) NO HEAT WHATSOEVER COMES FROM THE PASSENGER SIDE FLOOR AND DASH VENTILATION SYSTEM. TO CORRECT THIS PROBLEM, A "BLEND AIR DOOR" IS NECESSARY AT A HIGH COST OF APPROXIMATELY $1,200 INCLUSIVE OF 7 HOURS OF LABOR. ACCORDING TO SERVICE DEPARTMENT AT JEEP AND ONLINE FORUMS, THIS HAS BECOME A VERY COMMON PROBLEM FOR 2000-2004 JEEP GRAND CHEROKEE LIMITED'S WITH DUEL ZONE VENTILATION SYSTEMS. *JB
Visibility, Jan 22, 2007
ON MY 2002 JEEP GRAND CHEROKEE LIMITED WITH ONLY 55,000 MILES, THE DEFROST / HEATER DOES NOT WORK PROPERLY. FROM MY LIMITED RESEARCH, IT APPEARS THE BLEND DOOR FOR THE DUAL CLIMATE CONTROL IS AN ISSUE FOR MANY JEEP OWNERS. NOTE: DOES TSB 2041004 APPLY TO THIS ISSUE? *NM
Visibility, Jan 22, 2007
MY BLEND DOORS ARE BROKEN. I RECEIVE NO HEAT FROM THE DRIVERS SIDE. I HAVE SEARCHED EVERY JEEP FORUM I CAN FIND AND HAVE FOUND THIS TO BE A VERY COMMON ISSUE, NOT DUE TO USAGE BUT POOR PLANNING ON THE MANUFACTURERS PART BY USING POOR CONSTRUCTION. *JB
Visibility, Jan 19, 2007
AUTOMATIC CLIMATE CONTROL SYSTEM FAILED, WAS REPLACED AND NOW THE DEFROST IS NOT WORKING AGAIN AFTER BEING REPAIRED PREVIOUSLY. *JB
Visibility, Jan 19, 2007
AIR CONDITION BLOWING COLD AIR REGARDLESS OF SETTINGS. LOUD NOISES DURING OPERATION. FAILURE TO DEFROST PROPERLY. *JB
Visibility, Jan 18, 2007
2002 JEEP WITH BROKEN WINDOW REGULATOR AND MOTOR**NAR**CC THE FRONT PASSENGER WINDOW WOULD NOT OPERATE AND IT WAS IN THE DOWN POSITION. THE SECOND TIME THE PROBLEM HAPPENED, THE WINDOW WAS ROLLED DOWN ABOUT 2 INCHES, BUT IT CONTINUED TO ROLL ITSELF DOWN. *JB
Visibility, Jan 18, 2007
TL*- THE CONTACT STATED THAT WHILE DRIVING HIS 2002 JEEP GRANDE CHEROKEE (FAILURE MILEAGE 38500) AT 35 MPH IN THE SNOW AT 18 DEGREES, THE DEFROSTER FAILED TO OPERATE PROPERLY. IT BEGAN TO BLOW COLD AIR AND THEN STOPPED FUNCTIONING . THE WINDOWS STEAMED UP AND VISIBILITY WAS POOR. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND HE WAS NOTIFIED THAT THE BLEND DOORS WERE STICKING, AND NOT OPENING AND CLOSING THE WAY THEY SHOULD BE. THE CONTACT IS CONCERNED ABOUT HAVING AN CRASH DUE TO POOR VISIBILITY. *JB
Visibility, Jan 16, 2007
NO HEAT ON THE PASSENGER SIDE. WINDSHIELD FOGGED UP ON PASSENGER SIDE. DEFROSTER DIDN'T WORK. GREASY SUBSTANCE ON INSIDE WINDSHIELD AND WINDOWS. DIAGNOSIS: SHAFT ON BLEND DOOR BROKEN IE. NO HEAT. REPLACE SHAFT & DOOR. EXPENSIVE. HEATER CORE HAD TO BE REPLACED - VERY EXPENSIVE. HAD TO GO IN THROUGH THE DASH FOR BOTH REPAIRS. JEEP NOT INTERESTED IN TALKING TO US ABOUT THESE PROBLEMS. *NM
Visibility, Jan 10, 2007
HEATER BLEND DOOR FAILURE, HEATER CONSTANTLY BLOWS COOL AIR, VEHICLE ONLY HAS 35,000 MILES ON IT DEALER ESTIMATE TO FIX $1200-$1500 DOLLARS. *JB