2002 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,476 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2002 reports, 75 involved a crash and 20 involved a fire. 97 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Engine and engine cooling, cooling system, fanJun 8, 2006
ON CERTAIN SPORT UTILITY VEHICLES, THE PLASTIC BLADES OF THE ELECTRIC MOTOR DRIVEN COOLING FAN MAY SEPARATE AND PENETRATE THE SHROUD.
IF THIS OCCURS WHILE THE HOOD IS OPEN, A PERSON IN THE VICINITY OF THE ENGINE COULD BE STRUCK BY THE BLADE AND INJURED.
DEALERS WILL REPLACE THE ELECTRIC COOLING FAN MODULES FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 4, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V199000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Fuel system, gasoline, fuel injection system, injectorsApr 8, 2002
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A 4.0L ENGINE ONLY, THE DESIGN OF THE INTAKE AND EXHAUST MANIFOLDS COULD ALLOW DEBRIS TO ACCUMULATE AT THE #3 CYLINDER LOCATION.
THIS COULD RESULT IN A VEHICLE FIRE.
DEALERS WILL INSTALL A MANIFOLD SHIELD TO MODIFY THE AIR FLOW CHARACTERISTICS AND TO PREVENT THE ACCUMULATION OF DEBRIS IN THE AREA OF THE #3 CYLINDER. OWNER NOTIFICATION BEGAN MAY 13, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V104000 on NHTSA.gov
Air bags, frontalMar 26, 2002
ON CERTAIN SPORT UTILITY VEHICLES, THE PASSENGER AIR BAG WIRING HARNESS WAS IMPROPERLY MANUFACTURED.
THIS COULD CAUSE IMPROPER AIR BAG DEPLOYMENT IN CERTAIN CRASH CONDITIONS.
DEALERS WILL ADD A WIRING JUMPER TO THE EXISTING CIRCUITRY TO CORRECT THIS CONDITION. OWNER NOTIFICATION BEGAN APRIL 29, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V099000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsJan 31, 2002
CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A FUEL TANK BRUSH GUARD FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 301, "FUEL SYSTEM INTEGRITY." THE ONBOARD REFUELING VAPOR RECOVERY (ORVR) CONTROL VALVE CAN BECOME DETACHED DURING A CRASH, ALLOWING FUEL LEAKAGE.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
DEALERS WILL EITHER REPLACE THE FUEL TANK BRUSH GUARD WITH A SKID PLATE OR REINFORCE THE EXISTING FUEL TANK BRUSH GUARD WITH A REINFORCEMENT BRACKET. OWNER NOTIFICATION WILL BEGIN MARCH 4, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V032000 on NHTSA.gov
Fuel system, gasoline, deliveryDec 5, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE FUEL INLET CHECK VALVE COULD STICK IN THE PARTIALLY OPEN POSITION. THIS CONDITION COULD CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE DURING REFUELING.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT THE FUEL INLET CHECK VALVE. VEHICLES FOUND TO HAVE A STICKING FUEL INLET CHECK VALVE WILL HAVE THE FUEL TANK ASSEMBLY REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 24, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V374000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission controlNov 13, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE ONBOARD VAPOR RECOVERY SYSTEM VENT HOSE MAY HAVE BEEN MISROUTED. THIS COULD ALLOW WATER TO ENTER THE CANISTER WHICH CAN CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE WHEN REFUELING THE TANK.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT (AND REPOSITION AS NECESSARY) THE VENT HOSE. IF THE VENT HOSE IS FOUND IN THE BENT DOWN POSITION, AND THE VEHICLE HAS BEEN DRIVEN MORE THAN 20 MILES, THE CANISTER ASSEMBLY WILL BE REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 3, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V348000 on NHTSA.gov
Electrical system, wiring, interior/under dashSep 10, 2001
VEHICLE DESCRIPTION: CERTAIN SPORT UTILITY VEHICLES ARE BEING RECALLED FOR A SOFTWARE ERROR IN THE INSTRUMENT CLUSTER MICROPROCESSOR. UNDER CERTAIN CONDITIONS, THE CLUSTER, WITH THE MAJORITY OF ITS GAUGES, ILLUMINATION, AND WARNING LAMPS, COULD BECOME INOPERATIVE.
DRIVING THE VEHICLE WITH AN INOPERATIVE CLUSTER COULD CAUSE A DISTRACTION, INCREASING THE RISK OF A CRASH.
DEALERS WILL RE-FLASH THE CLUSTER SOFTWARE TO CORRECT THE CONDITION. OWNER NOTIFICATION BEGAN OCTOBER 8, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V288000 on NHTSA.gov
Representative owner complaints: visibility
326 reports, newest first. Show all
Visibility, Jun 25, 2006
COLD AIR BEGAN COMING FROM THE VENTS SIDE OF THE GLOVE COMPARTMENT WHEN THE HEATER WAS ON. DEALER FOUND THE AIR CONDITIONER/HEATER BLEND DOORS THAT DIRECT THE AIR HAD BROKEN. A PLASTIC PART THAT DIRECTS THE DOORS HAD BROKEN. DEALER TECHNICIANS SAID THEY HAVE REPAIRED SEVERAL VEHICLES WITH THIS PROBLEM. *JB
Visibility, May 7, 2006
FRONT PASSENGER SIDE ELECTRIC WINDOW CABLE BROKE. WINDOW WOULD NOT MOVE AND THEN FELL INSIDE OF DOOR. DEALER STATED THAT THIS IS A COMMON PROBLEM. APPROXIMATELY ONE YEAR AGO SAME PROBLEM HAPPENED WITH DRIVER SIDE FRONT WINDOW. *JB
Visibility, Apr 30, 2006
MY JEEP SEEMS TO BE IN NEED OF A HEATER CORE REPLACEMENT WHICH IS EXPENSIVE TO FIX FROM WHAT I UNDERSTAND. I FEEL THAT THIS IS A MAJOR SAFETY ISSUE BECAUSE EVERYTIME WE GET IN THE CAR TO DRIVE, THE WINDSHIELD IS COMPLETELY FOGGED UP, THE DEFROSTER DOESN'T WORK, HEATER DOESN'T WORK, BUT THE A/C DOES. I CONSTANTLY HAVE TO FILL UP THE ANTIFREEZE, AND I CANT HELP BUT WONDER IF THE FUMES BEING EMITTED FROM THE WINDSHIELD ARE HAZARDOUS TO ME AND MY FAMILY? IT IS SO HARD TO SEE THROUGH THE WINDOW AT ANY TIME OF THE DAY BECAUSE EVEN WHEN YOU WIPE THE FOG OFF, IT COMES RIGHT BACK. I FEAR GETTING INTO AN ACCIDENT WITH MY WIFE AND KIDS IN THE CAR. WE CONTACTED WORTHINGTON DODGE OF CARLSBAD, WHO REFERRED US TO DAIMLER CHRYSLER SINCE WE HAVE THE EXTENDED WARRANTY THROUGH THEM. THEY TOLD US THAT IT IS NOT A COMMON PROBLEM, NOR IS IT A SAFETY ISSUE, AND THEY BASICALLY TOLD US :OH WELL, WE WONT COVER IT, AND GET IT FIXED YOURSELF." *NM
Visibility, Feb 27, 2006
MY 2002 JEEP GRAND CHEROKEE HAS ONLY 55K MILES ON IT AND THE DOOR\REGULATOR MOTOR FOR THE DRIVERS SIDE AND PASSENGER SIDE WINDOWS BROKE. I WAS INFORMED THAT THIS IS A COMMON OCCURRENCE WITH JEEPS. THIS IS NOT NORMAL THAT THERE ARE FAILURES OF THIS TYPE. IT IS 650 DOLLARS TO REPLACE BOTH DOOR REGULATORS. THIS ISSUE NEEDS TO BE RESOLVED. *JB
Electrical system, Visibility, Equipment, Feb 7, 2006
DUEL CLIMATE CONTROL DOORS NOT WORKING NO HEAT ON PASSENGER SIDE OR ON DRIVER SIDE. WINDOWS FOG UP AND MAKE FOR DANGEROUS DRIVING CONDITIONS. COST 1500.00 TO REPAIR AND FIX. AT THE DEALERSHIP THEY HAVE SEEN BETWEEN 8-10 OF THESE SINCE OCTOBER 2005 AND IT IS ONLY FEBRUARY 2006. WHEN I CALLED JEEP ABOUT THE PROBLEM THE CUSTOMER SERVICE PERSON TOLD ME HE WAS "SETTING ME STRAIGHT" AND THAT HE DIDN'T CARE IF I WAS A CUSTOMER AGAIN. HE WOULD NOT LET ME TALK TO A SUPERVISOR AND HE HUNG UP THE PHONE ON ME. *NM
Engine and engine cooling, Visibility, Jan 25, 2006
I WAS DRIVING ON SR 70 WHEN I FELT MY JEEP SLUGGING THEN I LOOKED AT THE GAUGE AND NOTICED THAT IT WAS ALL THE WAY TO THE BOILING POINT. THEN I PULLED OVER TO THE SIDE OF THE ROAD BECAUSE I WASN'T SURE WHAT HAD HAPPENED. CALLED MY DAD HE CAME AND LOOKED AT MY JEEP AND FOUND THAT THE FAN HAD BUSTED WE HAD BEEN ABLE TO PUT ENOUGH WATER IN IT TO GET IT TO WAL-MART WHERE WE CAME TO THE CONCLUSION THAT IT HAD A HOLE IN THE RADIATOR. THERE WAS PIECES EVERYWHERE FROM THE SHROUD. THE NEXT DAY HAD IT TOWED TO FIRKINS IN BRADENTON IT WAS OUT OF WARRANTY SO I ENDED UP PAYING $1131.45 FOR THIS TO BE FIXED. NOW EVER SINCE THIS HAS BEEN FIXED MY CHECK ENGINE LIGHT COMES ON FOR AWHILE THEN GOES OFF. THIS HAPPENED WITH THE FAN ON 8/17/04 NOW BOTH POWER WINDOWS IN THE BACK ARE NOT WORKING JUST THE OTHER DAY MY SON GOT OUT OF THE JEEP SHUT THE DOOR AND DOWN CAME THE WINDOW NEITHER OF THE BACK WINDOWS WORK HAD IT CHECKED OUT AND IT WILL COST ME 300.00 PER WINDOW FOR THE BEARINGS WHAT IS GOING TO HAPPEN NEXT THE FRONT ONES. I THOUGHT WHEN I BOUGHT THIS BRAND I WAS GETTING A GOOD VALUE BUT TURNS OUT ALL I HAVE HAD IS A NIGHTMARE. *NM
Visibility, Jan 23, 2006, crash
HEATER BLEND DOOR INOPERABLE. MY PREGNANT WIFE AND I WERE DRIVING IN THE MOUNTAINS NEAR BIG BEAR, CALIFORNIA . IT WAS ABOUT 30 DEGREES THAT MORNING AND THE HEATER DIDN'T WORK. IT ACTUALLY BLEW COLD AIR ON THE WINDSHIELD, AND IT FROZE BLOCKING OUR VIEW WHEN WE RAN OFF THE ROAD. WE COULD HAVE BEEN KILLED.*AK
Visibility, Dec 14, 2005
DT: THE CONTACT STATED THE HEATER AND DEFROSTER ON THE PASSENGER'S SIDE OF THE VEHICLE WAS NOT WORKING. THERE WAS NO HEAT COMING FROM ANY OF THE VENTS ON THE PASSENGER'S SIDE. THE DEALERSHIP DIAGNOSED THE PROBLEM AS BEING THE ACTUATOR DOOR. THE DEALERSHIP STATED THIS WAS NOT A SAFETY ISSUE AND OFFERED NO FREE REPAIR. THIS WAS NOT COVERED UNDER THE EXTENDED WARRANTY .THEREFORE , NO REPAIRS HAVE BEEN MADE. *AK
Visibility, Dec 1, 2005
DT: THE CONTACT COMPLAINED ABOUT A PROBLEM WITH THE WINDOW GLASS . THE WINDOWS WERE OFF TRACK AND THE GLASS DROPPED DOWN INSIDE THE DOOR COMPARTMENT. HE TOOK THE VEHICLE TO A DEALER. THE WINDOWS WERE REPAIRED AT THE CONTACT'S EXPENSE. *AK
Visibility, Nov 18, 2005
MID SUMMER MY DRIVER SIDE WINDOW FELL DOWN, I THOUGHT WITH THE HELP OF MY 5 YEAR OLD SON. THE DEALER CHARGED ME $500 TO REPLACE THE POWER WINDOW ACTUATOR. TODAY, MY PASSENGER WINDOW FELL ALSO. I'M ON DISABILITY, HAVEN'T WORKED IN ALMOST A YEAR - HOW CAN I AFFORD TO FIX THIS SAME PROBLEM AGAIN? I'M GLAD TO SEE I'M NOT THE ONLY ONE. *JB
Steering, Engine and engine cooling, Electrical system, Visibility, Latches/locks/linkages, Tires, Wheels, Other or unspecified, Oct 24, 2005
THIS IS MY 4TH JEEP. HERE IS A LITTLE BACKGROUND ON THIS ISSUE. I PURCHASED A 2002 JEEP GRAND CHEROKEE, THE OVERLAND EDITION. THE DEALERSHIP PUSHED BUYING A USED CERTIFIED JEEP VEHICLE! THEY MENTIONED THE EXTENDED WARRANTY THAT WOULD TAKE CARE OF ANY ISSUES THAT THE JEEP HAD DURING THE LAST YEARS OF MY OWNERSHIP. I WENT IN THE DEALERSHIP LOOKING TO PURCHASE A NEW VEHICLE BUT THEY TOLD ME ALL THE ADDED BENEFITS / VALUE FROM BUYING FROM THE USED JEEP FACILITY! THE WARRANTY: AS MENTIONED I PURCHASED THE WARRANTY SOLD BY JEEP AT THE LOCAL DEALERSHIP. THE SERVICE AGREEMENT THAT WAS SOLD BY THE DEALERSHIP WENT BANKRUPT! GARY MILLER CHRYSLER JEEP ISUZU LOCATED IN ERIE, PA SOLD THIS TO ME. MY 1ST ISSUE WAS WHEN I DECIDED TO TAKE THE VEHICLE IN BECAUSE OF A VIBRATION WHILE DRIVING. I WAS MADE AWARE THAT THE COMPANY WAS BANKRUPT WHEN TYING TO CALL AND FIND OUT WHAT INFORMATION WILL BE NEEDED WHEN I GO TO THE LOCAL JEEP DEALERSHIP IN KANSAS CITY. FURTHERMORE I MENTIONED TO THE JEEP DEALERSHIP THAT PUSHED THE CONTRACT THAT I AM WILING TO PURCHASE THE BEST CONTRACT TO MAKE SURE I DO NOT HAVE AN ISSUE WITH MY NEW VEHICLE IN THE FUTURE. THE CONSTANT ISSUES: I HAVE NOW TAKEN IN MY JEEP FOR 6 VISITS! I HAVE ONLY INCLUDED SOME OF THE PAYMENTS (SEE THE ADDITIONAL PAPERWORK) BUT YOU CAN SEE A TREND HERE. THIS JEEP HAD BEEN NOTHING BUT A PROBLEM SINCE I PURCHASED THE VEHICLE! I AM NOW STUCK REPLACING THE STEERING PUMP FOR THE 2ND TIME! I HAVE TO PAY FOR THE REPLACEMENT AND LIVE WITHOUT A VEHICLE. I AM OUT SEVERAL THOUSAND DOLLARS AND STILL HAVE TO TAKE THIS VEHICLE (THAT JEEP PUSHED ON ME) TO THE SERVICE SHOP ABOUT EVERY 6 MONTHS. I JUST STARTED DRIVING MY VEHICLE FROM THE LAST SERVICE REPAIR (I AM GETTING VERY FAMILIAR TO THE LOCAL JEEP DEALERSHIPS) AND STILL THE ITEM IS NOT FIXED AND MY JEEP IS LEAKING OIL ALL OVER OUR COMPANY DRIVEWAY. THIS VEHICLE IS A LEMON AND THE COMPANY THAT MADE THE VEHICLE SOLD ME A BANKRUPT CONTRACT. *NM
Visibility, Oct 9, 2005
RIGHT REAR PASSENGER POWER WINDOW REGULATOR FAILED ON 10/3/05, AND THE WINDOW FELL DOWN. COST TO REPLACE $370.00. WHILE AT THE REPAIR SHOP PICKING UP THE VEHICLE, THE RIGHT FRONT POWER WINDOW REGULATOR FAILED. REGULATOR ALSO HAD TO BE REPLACED, TOTAL FOR THE DAY $725.00. *NM
Service brakes, Hydraulic, Power train, Visibility, Oct 6, 2005
DT: THE CONTACT STATES HE OWNS A 2002 JEEP GRAND CHEROKEE LIMITED. THE CONSUMER STATES THAT THERE WAS TECHNICAL SERVICE BULLETIN 10005603 REGARDING THE VISIBILITY:DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:CONTROLS/WIRING. THE CONSUMER STATED THAT HE HAD THE REPAIRS DONE, BUT THE COST WAS $1,357.24. HE WAS STILL NOT SATISFIED WITH THE REPAIR OF THE VEHICLE BECAUSE SOME OF THE VENTS PUSHED THROUGH A LOT OF AIR, AND SOME OF THE VENTS PUSHED THROUGH A MINIMUM AMOUNT OF AIR. THE CONSUMER FELT THAT THIS WAS A SAFETY DEFECT BECAUSE IT DID NOT ALLOW THE DEFROSTING SYSTEM TO WORK PROPERLY ON THE PASSENGER'S SIDE OF THE VEHICLE. THE CONSUMER WAS CONCERNED THAT THERE WAS NO HEAT OR AIR CONDITIONING ON THE PASSENGER'S SIDE. THE DIGITAL CONTROL FOR THE PASSENGER'S SIDE OF THE DOOR DID NOT WORK DUE TO THE BREAKING OF THE DOOR VENTS AND THE DUCT WORK FOR THE DEFROST/DEFOGGER, AIR CONDITIONER, AND HEATING SYSTEM. THE CONSUMER CONTACTED THE MANUFACTURER, AND THEY STATED THEY WOULD GET BACK IN CONTACT WITH THE CONSUMER AFTER THEY CONTACTED THE DEALERSHIP. WHEN THE MANUFACTURER CALLED BACK, THEY STATED THERE WAS NOTHING THAT THEY WOULD DO BECAUSE THE VEHICLE WAS OVER THE THREE YEAR, 36,000 MILES WARRANTY.*AK THE TRANSMISSION GOVERNOR SOLENOID WAS REPLACED. THE ROTORS WERE REPLACED BECAUSE THEY WERE WARPED.
Visibility, Sep 13, 2005
I WAS PICKING UP MY CHILDREN FROM SCHOOL ON 8/26/05 WHEN WE HAD GOT HOME THE KIDS HAD GOT OUT OF THE CAR AND WHEN MY SON SHUT THE LEFT PASSENGER SIDE DOOR THE WINDOW FELL DOWN AND I HAD IT ON LOCK TRIED TO GET IT TO GO BACK UP YOU COULD HERE THE MOTOR BUT IT WOULD NOT TAKE IT UP BUT IT WOULD TAKE IT DOWN. FINALLY HAD TO PUT A GARBAGE BAG OVER IT UNTIL I COULD FIGURE OUT HOW TO GET IT UP. CALLED TO FIND OUT HOW MUCH IT WOULD COST AND THEY SAID AROUND $300.00 BUT THEY COULD GET IT UP FOR ME FOR $100.00 . THEN ON 9/9/05 WE HAD WENT OUT TO DINNER, AFTER DINNER WE STOPPED AT MY PARENTS HOUSE MY OLDER SON GOT OUT TO GO IN AND WHEN HE SHUT THE DOOR THE RIGHT PASSENGER SIDE WINDOW JUST FELL DOWN. SAME THING ALL OVER AGAIN NOW I AM AT A REPLACEMENT COST OF AROUND $600.00 PLUS WHATEVER LABOR IS. AS I WAS READING UNDER ALL THE COMPLAINTS I FOUND THAT I AM NOT THE ONLY ONE THAT HAS HAD THIS SAME PROBLEM, THIS IS A SAFETY PROBLEM WHAT IF THERE WAS A STORM AND YOU ARE DRIVING DOWN THE ROAD AND THE REGULATOR FAILS WHAT WOULD HAPPEN? THIS REALLY NEEDS TO BE CHECKED INTO BECAUSE PEOPLE HAVE INFANT CHILDREN THAT RIDE IN THE BACK PASSENGER SEATS. *JB
Visibility, Sep 12, 2005
ON 9/6 DRIVER SIDE POWER WINDOW REGULATOR FAILED. WENT TO FIRESTONE FOR REPAIR COST WAS 420 DOLLARS. 2ND TIME PART WAS REPLACED, FIRST TIME WAS WITHIN WARRANTY PERIOD. 3 DAYS LATER SAME EXACT PART FAILED IN PASSENGER SIDE DOOR. CAR HAS LESS THAN 50K MILES ON IT. *JB
Visibility, Seats, May 26, 2005
ENGINE LIGHT CAME ON MY JEEP I TOOK IT TO THE DEALERSHIP AND THEY INFORMED ME THE LIGHT IS FROM A MALFUNCTION WITH THE GAS CAP SEAL. ALSO THE HEATER AND A/C DON'T WORK AND I HAD THEM LOOK INTO IT THEY SAID THE MAIN DEVICE INSIDE THE DASH WAS MALFUNCTIONING AND WANT TO CHARGE ME OVER $850. ALSO MY SEAT HEATERS DON;T WORK ANYMORE AND AGAIN THEY SAID THE HEATING PAD FAILED. THEY REFUSE TO REPAIR THE MALFUNCTIONING PARTS STATING IT'S NOT COVER IN THE WARRANTY THAT ENDED 1 AND A 1/2 MONTH AGO
Visibility, Apr 3, 2005
FAULTY DUAL CLIMATE CONTROL. *AK
Visibility, Apr 2, 2005
I OWN A 2002 JEEP GRAND CHEROKEE, IN LESS THAN 3 YRS, THE HEATING ACTUATORS AND SWITCHING BAFFLES FOR HEAT/COOLING SPLIT TEMPERATURE. CONTROL HAS FAILED AFTER THIS SHORT TIME, WHICH IS A DESIGN ISSUE ! WARRANTY DID NOT COVER THE COST TO REPAIR. *AK
Visibility, Mar 31, 2005
WINDSHIELD WIPER ARM BROKE AND HAD TO BE REPLACED BECAUSE IT WAS SCRAPING THE WINDOW.*AK
Visibility, Jan 2, 2005
VEHICLE - 2002 GRAND JEEP CHEROKEE LTD PROBLEM - 03/14/2002, 06/27/2003 COMPLAINT - "TICKING" AND RATTLING NOISES FROM FRONT DASH AND FLOOR GEAR SHIFT AREA WHEN DRIVING WITH AND WITHOUT THE HEAT OR AIR TURNED ON. WAS TOLD THAT THE BLEND DOORS WERE OPERATING NORMALLY FOR THIS VEHICLE AND THERE WAS NO PROBLEM. 11/23/2004 HAD TO BRING THE VEHICLE IN FOR REPAIR - HEAT WAS GONE ON THE PASSENGERS SIDE. I NOTICED THAT THERE ARE AT LEAST 4 OTHER REPORTS ODI REPORTS FOR THIS SAME PROBLEM. HAPPENS WHEN THE WARRANTY EXPIRES - I AGREE - WHAT A SCAM !!!! *JB
Visibility, Dec 20, 2004
CONSUMER STATED DUAL CLIMATE CONTROL FAILED. AS A RESULT, EXTREMELY COLD AIR BLEW IN. *AK
Visibility, Dec 15, 2004
DUAL CLIMATE CONTROLLS ON JEEPS FAIL. ONE SIDE OF THE UNITS WILL NOT HEAT AND ONLY BLOWS COLD AIR THUS MAKING WINTER DRIVING VERY DANGEROUS. I BELIEVE THIS IS A KNOWN DEFECT THAT SHOULD BE LOOKED AT.*AK
Visibility, Other or unspecified, Dec 12, 2004
2002 GRAND CHEROKEE LIMITED HAS A KNOWN PROBLEM WITH THE DUAL CLIMATE CONTROL SYSTEM. A DOOR IN THE SYSTEM ROUTINELY BREAKS OR STRIPS AS SOON AS THE VEHICLE HAS PASSED THE MANUFACTURERS WARRANTY END DATE. ONE SIDE(DRIVERS) OF THE SYSTEM WORKS AS ADVERTISED, HOWEVER THE PASSENGER SIDE WILL ONLY BLOW EXTREMELY COLD AIR. THE COST TO RECTIFY THIS ANOMALY IS AROUND $800 AT A JEEP DEALERSHIP. FROM READING SEVERAL AUTOMOTIVE REPAIR FORUMS ON THE INTERNET, THIS PROBLEM IS OCCURRING IN A VERY HIGH NUMBER, PROBABLY PERCENTAGE OF VEHICLES. SUPPOSEDLY JEEP IS AWARE OF THE DEFECTIVE PART USED IN THE SYSTEM AND IS NOT DOING ANYTHING ABOUT IT. AT WHAT POINT IS AN AUTO MANUFACTURER REQUIRED TO ISSUE A RECALL? IS THERE ANYTHING CONSUMERS CAN DO TO FORCE THE MAKER OF THE VEHICLE TO FIX DEFECTIVE PARTS?. *JB
Visibility, Nov 18, 2004
ON DUAL CLIMATE CONTROLS, ONE SIDE OF THE VENT WILL NOT LET HOT AIR CIRCULATE BUT BLOWS JUST COLD AIR. WILL NOT DEFROST ON ONE SIDE . AFTER TALKING TO OTHER JEEP OWNERS THIS SEEMS TO BE A COMMAM PROBLEM.*AK
Service brakes, Hydraulic, Visibility, Nov 3, 2004
THE VEHICLE'S FRONT ROTORS AND PADS HAD TO BE REPLACED AT 11,000 MILES. *NM AFTER NUMEROUS VISITS FOR THE SAME PROBLEM THE CONSUMER WAS CHARGED. THE VEHICLE WIPER BLADE WERE NOISY AND SKIPPED, THE DEALER REPLACED THE LEFT WIPER BLADE. *TC *JB