2002 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,476 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2002 reports, 75 involved a crash and 20 involved a fire. 97 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Engine and engine cooling, cooling system, fanJun 8, 2006
ON CERTAIN SPORT UTILITY VEHICLES, THE PLASTIC BLADES OF THE ELECTRIC MOTOR DRIVEN COOLING FAN MAY SEPARATE AND PENETRATE THE SHROUD.
IF THIS OCCURS WHILE THE HOOD IS OPEN, A PERSON IN THE VICINITY OF THE ENGINE COULD BE STRUCK BY THE BLADE AND INJURED.
DEALERS WILL REPLACE THE ELECTRIC COOLING FAN MODULES FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 4, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V199000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Fuel system, gasoline, fuel injection system, injectorsApr 8, 2002
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A 4.0L ENGINE ONLY, THE DESIGN OF THE INTAKE AND EXHAUST MANIFOLDS COULD ALLOW DEBRIS TO ACCUMULATE AT THE #3 CYLINDER LOCATION.
THIS COULD RESULT IN A VEHICLE FIRE.
DEALERS WILL INSTALL A MANIFOLD SHIELD TO MODIFY THE AIR FLOW CHARACTERISTICS AND TO PREVENT THE ACCUMULATION OF DEBRIS IN THE AREA OF THE #3 CYLINDER. OWNER NOTIFICATION BEGAN MAY 13, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V104000 on NHTSA.gov
Air bags, frontalMar 26, 2002
ON CERTAIN SPORT UTILITY VEHICLES, THE PASSENGER AIR BAG WIRING HARNESS WAS IMPROPERLY MANUFACTURED.
THIS COULD CAUSE IMPROPER AIR BAG DEPLOYMENT IN CERTAIN CRASH CONDITIONS.
DEALERS WILL ADD A WIRING JUMPER TO THE EXISTING CIRCUITRY TO CORRECT THIS CONDITION. OWNER NOTIFICATION BEGAN APRIL 29, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V099000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsJan 31, 2002
CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A FUEL TANK BRUSH GUARD FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 301, "FUEL SYSTEM INTEGRITY." THE ONBOARD REFUELING VAPOR RECOVERY (ORVR) CONTROL VALVE CAN BECOME DETACHED DURING A CRASH, ALLOWING FUEL LEAKAGE.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
DEALERS WILL EITHER REPLACE THE FUEL TANK BRUSH GUARD WITH A SKID PLATE OR REINFORCE THE EXISTING FUEL TANK BRUSH GUARD WITH A REINFORCEMENT BRACKET. OWNER NOTIFICATION WILL BEGIN MARCH 4, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V032000 on NHTSA.gov
Fuel system, gasoline, deliveryDec 5, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE FUEL INLET CHECK VALVE COULD STICK IN THE PARTIALLY OPEN POSITION. THIS CONDITION COULD CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE DURING REFUELING.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT THE FUEL INLET CHECK VALVE. VEHICLES FOUND TO HAVE A STICKING FUEL INLET CHECK VALVE WILL HAVE THE FUEL TANK ASSEMBLY REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 24, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V374000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission controlNov 13, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE ONBOARD VAPOR RECOVERY SYSTEM VENT HOSE MAY HAVE BEEN MISROUTED. THIS COULD ALLOW WATER TO ENTER THE CANISTER WHICH CAN CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE WHEN REFUELING THE TANK.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT (AND REPOSITION AS NECESSARY) THE VENT HOSE. IF THE VENT HOSE IS FOUND IN THE BENT DOWN POSITION, AND THE VEHICLE HAS BEEN DRIVEN MORE THAN 20 MILES, THE CANISTER ASSEMBLY WILL BE REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 3, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V348000 on NHTSA.gov
Electrical system, wiring, interior/under dashSep 10, 2001
VEHICLE DESCRIPTION: CERTAIN SPORT UTILITY VEHICLES ARE BEING RECALLED FOR A SOFTWARE ERROR IN THE INSTRUMENT CLUSTER MICROPROCESSOR. UNDER CERTAIN CONDITIONS, THE CLUSTER, WITH THE MAJORITY OF ITS GAUGES, ILLUMINATION, AND WARNING LAMPS, COULD BECOME INOPERATIVE.
DRIVING THE VEHICLE WITH AN INOPERATIVE CLUSTER COULD CAUSE A DISTRACTION, INCREASING THE RISK OF A CRASH.
DEALERS WILL RE-FLASH THE CLUSTER SOFTWARE TO CORRECT THE CONDITION. OWNER NOTIFICATION BEGAN OCTOBER 8, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V288000 on NHTSA.gov
Representative owner complaints: visibility
326 reports, newest first. Show all
Visibility, Feb 22, 2009
MY 2002 GRAND JEEP CHEROKEE'S HEAT STOPPED WORKING AND I WAS TOLD THAT THE ACTUATOR DOORS WERE GONE. THIS WAS DETERMINED BY THE DEALER. NOW MY HEATED SEATS HAVE STOPPED WORKING.THE DEALERSHIP GAVE ME AN ESTIMATE OF ABOUT 1300.00 DOLLARS TO REPLACE THE DOORS. *TR
Engine and engine cooling, Visibility, Feb 1, 2009
MY 2002 JEEP CHEROKEE STARTED BLOWING HEAT ONLY ON THE DRIVERS SIDE AND COLD AIR ON THE PASSENGER SIDE. THE WINDOWS WERE CONSTANTLY FOGGING UP MAKING DRIVING ONLY POSSIBLE BY LOWERING THE WINDOWS TO REDUCE FOGGING. NOW, I HAVE NO HEAT AND THE MECHANIC SAYS IT IS MY BLOWER DOORS AND THAT THIS HAPPENS TO ALOT OF JEEPS. WE HAD TO ABANDON THE VEHICLE DURING A SNOW / FREEZING RAIN EVEN LAST WEEK AND THEN COULDN'T DRIVE IT FOR THE NEXT SEVERAL DAYS DUE TO FREEZING CONDITIONS. I HAVE REPLACED THE HEATER CORE DUE TO FOGGING WINDOWS 2 YEARS AGO AND THE AC HAD TO BE CHARGED CONSTANTLY TO STAY COOL. THIS IS DANGEROUS TO DRIVE AND YOU FREEZE DURING COLD TIMES. I ALWAYS HAVE TO MAKE SURE PRECIP IN NOT EXPECTED WHENEVER WE DRIVE THIS VEHICLE DURING WINTER MONTHS. JEEP OWNERS NEED HELP WITH THIS...! NOW MY PASSENGER WINDOW WONT GO UP EITHER. *TR
Visibility, Jan 28, 2009
I OWN A 2002 JEEP GRAND CHEROKEE LIMITED WITH 84,400 MILES. THE EVENTS LEADING UP TO THE FAILURE OF THE VENTILATION SYSTEM WERE (1) RAPID FOGGING OF FRONT WINDSHIELD,(2) FOGGING OF FRONT PASSENGER WINDOWS,(3) FAILURE OF PASSENGER HEAT WHILE STILL MAINTAINING DRIVER HEAT FUNCTION, AND (4) ONLY COLD AIR RELEASE ON PASSENGER SIDE OF JEEP. CONSEQUENTLY,(1) THE WINDSHIELD AND FRONT WINDOWS DO NOT DEFOG, AND (2) NO HEAT WHATSOEVER COMES FROM THE PASSENGER SIDE FLOOR AND DASHBOARD VENTILATION SYSTEM. TO CORRECT THIS PROBLEM, A "BLEND AIR DOOR" IS NECESSARY AT A COST OF APPROXIMATELY $1,200 INCLUSIVE OF 7 HOURS OF LABOR. ACCORDING TO THE CERTIFIED SERVICE DEPARTMENT AT THE LOCAL JEEP DEALER AND ONLINE FORUMS, THIS HAS BECOME A VERY COMMON PROBLEM FOR 2000-2004 JEEP GRAND CHEROKEE LIMITEDS WITH DUEL ZONE VENTILATION SYSTEMS. *TR
Visibility, Jan 14, 2009
THE BLEND DOORS STOP OPERATING CORRECTLY AND THERE IS NO HEAT AND NO CONTROL OF THE AIR ON THE PASSENGER SIDE OF THE DASH. DASH NEEDS TO BE REMOVED TO REPLACE BLEND DOORS AND MECHANISMS. *TR
Visibility, Jan 13, 2009
HAVE A 2002 OVERLAND JEEP AND THE HEAT HAS GONE OUT ON IT FOR A SECOND TIME. VERY EXPENSIVE TO KEEP FIXING AND WAS TOLD THIS IS COMMON FOR THIS VEHICLE. *TR
Visibility, Jan 11, 2009
2002 JEEP GRAND CHEROKEE, LAREDO, 4X4 I NOTICED THAT THE VEHICLES HVAC IS NOT FUNCTIONING CORRECTLY. THIS CAUSES SOMETIMES OBSTRUCTED VIEWS IN PASSENGER SIDE COMPARTMENT . THIS OCCURS EVERYDAY WHEN VEHICLE IS RUNNING I'M CURRENTLY IN THE PROCESS OF REPAIRING THIS DEFECT MYSELF. *TR
Visibility, Jan 7, 2009
$40K JEEP GRAND CHEROKEE LIMITED 50K MILES HEATER / TEMPERATURE FAILURE IN RESPONDING TO ANY SETTINGS DEALER ESTIMATE FOR REPAIR @$1,500.00 REPAIR WITH SAME PART AS PREVIOUSLY MALFUNCTIONED. 30 DAY WARRANTY ONLY NOT REPAIRED UNACCEPTABLE TERMS. *TR
Visibility, Jan 6, 2009
NO HEAT ON PASSENGER SIDE IN JANUARY 2007, SEPTEMBER 2007 NO AIR BOTH SIDES, THEN NOVEMBER 2007 NO HEAT AT ALL FROM BOTH SIDES. THE JEEP HAS BEEN IN AND OUT OF THE DEALER ALL YEAR WITH MANY ISSUES, AS EMPLOYEE OF CHRYSLER , I LOVE MY JEEP THAT I PURCHASED NEW, JUST NOT HAPPY WITH THE REPAIR WORK NEEDED ALL THE TIME . *TR
Visibility, Jan 5, 2009
2002 JEEP GRAND CHEROKEE OVERLAND. HEATER/DEFROSTER BLOWING COLD AIR CAUSING WINDSHIELD TO FREEZE UP. I SEARCHED THE COMPLAINTS AND CANNOT BELIEVE THAT THERE HASN'T BEEN A RECALL ON THIS MODEL VEHICLE. HAS 60 MINUTES OR THE NATIONAL MEDIA BEEN APPRISED OF THE PROBLEMS WITH THIS MODEL VEHICLE? THIS IS WHAT I BELIEVE IS A SERIOUS PROBLEM. MAYBE NOT IF YOU LIVE IN FLORIDA, BUT I LIVE IN CONNECTICUT. I ONLY HOPE SOMEONE WAKES UP AND ADDRESSES THIS ISSUE!!!! *TR
Visibility, Jan 2, 2009
THE AUTOMATIC BLEND DOORS TO CONTROL THE HEAT ARE BROKEN AND NOW ONLY BLOWS COLD AIR OUT OF MY VENTS, MY WINDSHIELD NOW FREEZES UP VERY EASILY AND MAKES DRIVING IN FREEZING CONDITION VERY DANGEROUS. *TR
Visibility, Dec 27, 2008
THE HEATER ON MY 2002 JEEP GRAND CHEROKEE BLOWS COLD AIR ON THE DRIVERS SIDE. *TR
Visibility, Dec 16, 2008
THE HEATER/AIR CONDITIONER BEGAN WORKING LESS AND LESS EFFICIENTLY. NOW NEITHER WILL WORK AT ALL, CAUSING MY FAMILY TO TRAVEL UNLESS THE WEATHER IS JUST RIGHT. NOTHING THE REPAIRS COST $1400. *TR
Visibility, Dec 16, 2008
TODAY WHILE DRIVING MY 2002 JEEP GRAND CHEROKEE OVERLAND, THE HEATER STOPPED SENDING WARM AIR TO THE DRIVERSIDE DEFROSTER AND HEAT OUTLETS (HAS DUAL ZONE CONTROLS). I SUSPECTED IT WAS A PROBLEM WITH THE "FLOW DOORS" WHICH CONTROL THE AMOUNT OF WARM AIR TO ENTER THE PASSENGER CABIN. UPON RESEARCHING THE PROBLEM ON THE INTERNET, IT APPEARS THIS IS AN IDENTIFIED DEFECT AFFECTING MANY JEEP GRAND CHEROKEE OWNERS. THE PROBLEM IS APPARENTLY NOT CORRECTABLE WITHOUT REPLACING THE "FLOW DOORS" AND DOOR ACTUATORS. I CALLED THE LOCAL DEALERSHIP AND THEY ACKNOWLEDGE IT IS A KNOWN PROBLEM AND HAVE RECEIVED A TECHNICAL SERVICE BULLETIN ON THE ISSUE. ESTIMATED REPAIR COST IS $1100 PLUS. MY OPINION IS THAT SINCE IT IS A KNOWN MANUFACTURING DEFECT, IT SHOULD BE COVERED THROUGH A RECALL AND AT NO EXPENSE TO THE OWNER. ALSO THE FIX PROVIDED BY CHRYSLER DEALERSHIP IS KNOWN TO FAIL PREMATURELY AFTER SHORT PERIOD OF OPERATION. *TR
Visibility, Dec 16, 2008
PASSENGER WINDOW MOTOR BROKE. THIS WAS THE THIRD WINDOW MOTOR TO BREAK WITHIN 2 YEARS. *TR
Visibility, Dec 15, 2008
THIS IS A COMPLAINT AGAINST NHTSA. IT APPEARS THAT EVEN THOUGH 100'S OF CONSUMERS HAVE COMPLAINED ABOUT A CERTAIN PROBLEM WITH THE AIR FLOW BLEND DOOR ON JEEP GC PRODUCTS NOTHING IS DONE ABOUT IT. IT IS OBVIOUS THAT THIS FAILURE IS A DEFECT AND NOT A WEAR AND TEAR PROBLEM. I AM SURE THERE WOULD BE 1000'S OF COMPLAINTS BUT NOT EVERYONE KNOWS ABOUT THIS SITE OR THEY DON'T HAVE A COMPUTER. IT APPEARS THAT THIS WEB SITE DOES NOTHING BUT ALLOW PEOPLE TO VENT ABOUT PROBLEMS WITH THEIR VEHICLES AND NOTHING MORE IS DONE ABOUT IT OR WITH IT. OUR TAX DOLLARS PAY THESE PEOPLE AT NHTSA AND WE GET NOTHING FOR OUR MONEY. THEY DON'T CARE ABOUT HOW MUCH MONEY IT COSTS YOU TO FIX SOMETHING AND THEY DON'T CARE IF IT COULD POSSIBLY CAUSE YOU PHYSICAL INJURY OR EMOTIONAL PAIN BECAUSE IF THEY DID THEN THEY WOULD HAVE DETERMINED THAT THIS PROBLEM IS A DEFECT. . THIS IS NOT THE FIRST TIME I HAVE BEEN PERSONALLY AFFECTED BY THE ACTIONS, WELL LACK OF ACTIONS BY THE NHTSA. I FEEL IT IS A WASTE OF TIME FOR ANYONE TO FILE A COMPLAINT WITH THE NHTSA SINCE THEY DO NOTHING WITH THE INFORMATION YOU GIVE THEM. HAVE A HAPPY HOLIDAY SEASON ALL YOU JEEP GRAND CHEROKEE OWNERS. *TR
Visibility, Dec 9, 2008
THE WINDOWS IN THIS JEEP HAVE ALWAYS WORKED GREAT. ON DECEMBER 3TH, WE ROLLED THE WINDOW DOWN, BUT IT WOULDN'T GO UP. THE REGULATOR IN THE PASSENGER SIDE FRONT WINDOW BROKE AND THE WINDOW WILL NOT ROLL UP. IT WILL SOON BE FIXED. *TR
Visibility, Dec 8, 2008
HVAC BLEND DOOR BREAKAGE LEADING TO EXPENSIVE DASHBOARD REMOVAL FOR PART REPLACEMENT. ONLINE FORUMS SUGGEST THIS IS A VERY COMMON PROBLEM. JEEP GRAND CHEROKEE LAREDO 2002. *TR
Visibility, Dec 7, 2008
PASSENGER AND DRIVER SIDE POWER WINDOW ACTUATORS HAVE FAILED. THE PASSENGER SIDE FAILED FIRST AND WAS COVERED BY AN EXTENDED WARRANTY. A FEW MONTHS LATER THE DRIVER SIDE FAILED. VEHICLE IS ONLY 6 YEARS OLD. *TR
Visibility, Dec 2, 2008
I OWN A 02 JEEP GRAND CHEROKEE LIMITED. FIRST IT STARTED OFF WITH ONLY HOT AIR ON MY DRIVERS SIDE AND FREEZING COLD AIR ON MY PASSENGER SIDE, NOW ITS JUST COLD ALL AROUND. I TOOK THE CAR TO THE DEALERSHIP AND THEY SAID ITS A PROBLEM WITH THE BLEND DOOR SYSTEM AND IT WOULD COST OVER 1000 DOLLARS TO FIX. WHEN I LOOKED ONLINE TO FIND A QUICK FIX FOR THE PROBLEM I LEARNED THERE ARE THOUSANDS OF PEOPLE WITH THE SAME PROBLEM. THIS SHOULD BE DEEMED A MANUFACTURES DEFECT. *TR
Visibility, Dec 1, 2008
2002 JEEP GC OVERLAND. FOR THE PAST 20K MILES BLEND DOORS DO NOT OPERATE PROPERLY CAUSING TERRIBLE FROSTING OF INTERIOR DURING COLD WEATHER. SAFETY LIABILITY. *TR
Visibility, Nov 19, 2008
FRONT DRIVER SIDE WINDOW WENT DOWN AND WAS COVERED UNDER WARRANTY. NOW ALL THREE REMAINING WINDOWS ARE DOWN. ALL THREE WENT WITHIN THE SAME MONTH. THIS IS OBVIOUSLY A FACTORY DEFECTIVE PROBLEM AND VERY EXPENSIVE. CHRYSLER SHOULD RECALL AND COVER THIS ISSUE AT THEIR EXPENSE. *TR
Visibility, Nov 14, 2008
I WAS GETTING READY TO GO TO WORK. IT WAS COLD AND I NEEDED TO TURN ON THE HEAT. I TURNED THE HEAT ON AND ALL I GOT WAS COLD AIR, THE ENTIRE 30 MILES THAT IT TAKES FOR ME TO GET TO WORK. TOOK IT TO THE DEALERSHIP AND THEY TOLD ME THAT IT WAS MY BLEND DOORS AND THAT IT WOULD COST $1500. *TR
Visibility, Nov 12, 2008
I OWN A 2002 JEEP GRAND CHEROKEE LIMITED V8. SINCE I HAVE OWNED THE VEHICLE I HAVE BEEN BATTLING WITH NO HEAT. THERE IS A PROBLEM WITH THE BLEND DOOR THAT COMES WITH THE DUAL MODULE HEATING AND COOLING SYSTEM. I SELL HOMES AND PEOPLE DO NOT GET LOANS IF THERE IS NO HEAT IN THE HOUSE. IT IS CONSIDERED UNINHIBITEDLY. WHAT DO I SAY TO MY 2 YEAR OLD WHEN THEY WANT TO BE WARM WHILE DRIVING ANYWHERE IN THE COLD MONTHS. THEIR ARE TO MANY PEOPLE WITH THE SAME PROBLEM WITH THE SAME VEHICLES. A RECALL IS MANDATORY. *TR
Visibility, Nov 10, 2008
PRIOR TO THE PROBLEM THE VEHICLE PERFORMED AS DESIGNED AND THEN SUDDENLY A SNAP NOISE CAME FROM THE DASH AREA AND THEN THE WINDOWS FOGGED WHILE I WAS DRIVING. THE FAILURE WAS A PLASTIC COMPONENT OF THE CLIMATE CONTROL VENT SYSTEM AND THE CONSEQUENCES ARE NO HEATING OF THE DRIVERS COMPARTMENT AND COMPROMISED COMFORT & VISIBILITY WHILE DRIVING. THE ONLY SOLUTION THAT THE JEEP DEALER OFFERS IS TO REPLACE THE BADLY DESIGNED EXPENSIVE PARTS WITH EQUALLY INFERIOR EXPENSIVE OEM REPLACEMENT PARTS WHICH ARE INEVITABLY GOING TO BREAK AGAIN. DIAGNOSTIC / REPAIR QUOTE $1600.00 I SOUGHT ADVICE / INFO REGARDING MY PROBLEM AND DISCOVERED ON MY OWN A COMPANY IN TEXAS WHICH MAKES A RELIABLE / PERMANENT SOLUTION FOR THE JEEP GRAND CHEROKEE POORLY DESIGNED DUAL CONTROL VENT & RECIRC SYSTEMS. I BOUGHT AN AFTER MKT REPAIR KIT FROM A TEXAS CO. HEATERTREATER.COM FOR $225. THE SUPERIOR DESIGNED PARTS ARE IMPERVIOUS TO BREAKAGE LIKE THE OEM JEEP COMPONENTS AND WILL NOT REPEAT THIS TROUBLE IN MY VEHICLE LIKE THE ORIGINAL PARTS. PLEASE REVIEW HEATERTREATER.COM AS USEFUL INFO AS TO HOW JEEP ENGINEERS SHOULD HAVE BUILT IT AND TO SEE DEMONSTRATION OF THE PROBLEM. MY OLD PARTS ARE AVAILABLE FOR YOU TO REVIEW. *TR
Visibility, Nov 3, 2008
BLEND DOORS FAILED ON 2002 JEEP GRAND CHEROKEE. CANNOT GET HEAT, DEFROST WINDOWS, ETC. THIS HAPPEN TO OUR JEEP AT 80,000 MILES, BUT I HAVE HEARD FROM MANY JEEP OWNERS WITH THE SAME PROBLEM, SOME HAPPENING AS SOON AS 40,000 MILES. THIS IS CLEARLY A MANUFACTURING DEFECT AND IS A SAFETY ISSUE IF ONE CANNOT PROPERLY DEFROST WINDOWS. COST IS $1,200 TO REPAIR PER DEALERSHIP. *TR