2002 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,476 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2002 reports, 75 involved a crash and 20 involved a fire. 97 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Engine and engine cooling, cooling system, fanJun 8, 2006
ON CERTAIN SPORT UTILITY VEHICLES, THE PLASTIC BLADES OF THE ELECTRIC MOTOR DRIVEN COOLING FAN MAY SEPARATE AND PENETRATE THE SHROUD.
IF THIS OCCURS WHILE THE HOOD IS OPEN, A PERSON IN THE VICINITY OF THE ENGINE COULD BE STRUCK BY THE BLADE AND INJURED.
DEALERS WILL REPLACE THE ELECTRIC COOLING FAN MODULES FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 4, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V199000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Fuel system, gasoline, fuel injection system, injectorsApr 8, 2002
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A 4.0L ENGINE ONLY, THE DESIGN OF THE INTAKE AND EXHAUST MANIFOLDS COULD ALLOW DEBRIS TO ACCUMULATE AT THE #3 CYLINDER LOCATION.
THIS COULD RESULT IN A VEHICLE FIRE.
DEALERS WILL INSTALL A MANIFOLD SHIELD TO MODIFY THE AIR FLOW CHARACTERISTICS AND TO PREVENT THE ACCUMULATION OF DEBRIS IN THE AREA OF THE #3 CYLINDER. OWNER NOTIFICATION BEGAN MAY 13, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V104000 on NHTSA.gov
Air bags, frontalMar 26, 2002
ON CERTAIN SPORT UTILITY VEHICLES, THE PASSENGER AIR BAG WIRING HARNESS WAS IMPROPERLY MANUFACTURED.
THIS COULD CAUSE IMPROPER AIR BAG DEPLOYMENT IN CERTAIN CRASH CONDITIONS.
DEALERS WILL ADD A WIRING JUMPER TO THE EXISTING CIRCUITRY TO CORRECT THIS CONDITION. OWNER NOTIFICATION BEGAN APRIL 29, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V099000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsJan 31, 2002
CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A FUEL TANK BRUSH GUARD FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 301, "FUEL SYSTEM INTEGRITY." THE ONBOARD REFUELING VAPOR RECOVERY (ORVR) CONTROL VALVE CAN BECOME DETACHED DURING A CRASH, ALLOWING FUEL LEAKAGE.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
DEALERS WILL EITHER REPLACE THE FUEL TANK BRUSH GUARD WITH A SKID PLATE OR REINFORCE THE EXISTING FUEL TANK BRUSH GUARD WITH A REINFORCEMENT BRACKET. OWNER NOTIFICATION WILL BEGIN MARCH 4, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V032000 on NHTSA.gov
Fuel system, gasoline, deliveryDec 5, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE FUEL INLET CHECK VALVE COULD STICK IN THE PARTIALLY OPEN POSITION. THIS CONDITION COULD CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE DURING REFUELING.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT THE FUEL INLET CHECK VALVE. VEHICLES FOUND TO HAVE A STICKING FUEL INLET CHECK VALVE WILL HAVE THE FUEL TANK ASSEMBLY REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 24, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V374000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission controlNov 13, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE ONBOARD VAPOR RECOVERY SYSTEM VENT HOSE MAY HAVE BEEN MISROUTED. THIS COULD ALLOW WATER TO ENTER THE CANISTER WHICH CAN CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE WHEN REFUELING THE TANK.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT (AND REPOSITION AS NECESSARY) THE VENT HOSE. IF THE VENT HOSE IS FOUND IN THE BENT DOWN POSITION, AND THE VEHICLE HAS BEEN DRIVEN MORE THAN 20 MILES, THE CANISTER ASSEMBLY WILL BE REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 3, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V348000 on NHTSA.gov
Electrical system, wiring, interior/under dashSep 10, 2001
VEHICLE DESCRIPTION: CERTAIN SPORT UTILITY VEHICLES ARE BEING RECALLED FOR A SOFTWARE ERROR IN THE INSTRUMENT CLUSTER MICROPROCESSOR. UNDER CERTAIN CONDITIONS, THE CLUSTER, WITH THE MAJORITY OF ITS GAUGES, ILLUMINATION, AND WARNING LAMPS, COULD BECOME INOPERATIVE.
DRIVING THE VEHICLE WITH AN INOPERATIVE CLUSTER COULD CAUSE A DISTRACTION, INCREASING THE RISK OF A CRASH.
DEALERS WILL RE-FLASH THE CLUSTER SOFTWARE TO CORRECT THE CONDITION. OWNER NOTIFICATION BEGAN OCTOBER 8, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V288000 on NHTSA.gov
Representative owner complaints: visibility
326 reports, newest first. Show all
Visibility, Jun 23, 2008
HVAC UNIT IN MY JEEP WJ, 2002, BROKE. DETERMINED TO BE BLEND DOOR AND RECIRCULATION DOOR MALFUNCTION. COMMON PROBLEM WITH VERY EXPENSIVE REPAIR!!! *TR
Visibility, May 25, 2008
REPEATED CLIMATE CONTROL BLEND DOOR FAILURE ON 2002 JEEP GRAND CHEROKEE. *TR
Visibility, May 20, 2008
BLEND DOOR FAILURE IN 2002 JEEP GRAND CHEROKEE. MAY 19, 2008. *TR
Visibility, May 12, 2008
JEEP BLEND DOOR BREAK - VISIBILITY PROBLEM BECAUSE OF DEFROSTER. *TR
Visibility, May 5, 2008
PASSENGER SIDE HVAC BLOWS COLD AIR ONLY. *TR
Visibility, Apr 16, 2008
I OWN A 2002 JEEP GRAND CHEROKEE LIMITED AND IT IS EQUIPPED WITH DUAL CLIMATE CONTROL. I'VE NOTICED A FUNNY NOISE COMING FROM THE BOTTOM OF THE DASH IT ALMOST SOUNDS LIKE A TWISTING OR A CLAPPING NOISE. JUST RECENTLY I NEEDED TO TURN ON MY HEATER BECAUSE IT WAS REALLY COLD OUT AND FOR SOME REASON ALTHOUGH THE TEMP WAS SET ALL THE WAY TOO HIGH IT WAS STILL BLOWING COLD AIR FROM THE DRIVER SIDE. HOWEVER, THE PASSENGER SIDE STILL WORKED FINE. I BOUGHT THIS VEHICLE USED AND I KNOW IT WILL COST WAY MORE THAN I CAN EVER AFFORD FOR THIS REPAIR. I HAVE INVESTIGATED THIS ISSUE AND UNDERSTAND THAT THE PROBLEM IS IMMINENT TO JEEP OWNERS. I UNDERSTAND THAT THE COMPANY FEELS IT IS NOT A SAFETY ISSUE BUT A LUXURY. HOWEVER IT IS FOR MOST OF US THAT OWN A SUV IT IS BECAUSE WE NEED TO TRANSPORT OUR FAMILIES COMFORTABLY. FOR THAT IS WHAT THEY ADVERTISE. I HAVE A NEW BORN CHILD AND I THINK IT IS RIDICULES I CAN NOT TRANSPORT HER IN MY JEEP BECAUSE IT IS TO COLD FOR HER AND SHE WOULD BE AT RISK OF GETTING PNEUMONIA, BECAUSE THE CHRYSLER CORPORATION HAS FAILED TO TAKE CARE OF THEIR CUSTOMERS. PLEASE HELP US IN MAKING THE COMPANY FIX THEIR INADEQUATE CLIMATE CONTROL PROBLEM AND LIVE UP TO THEIR EXPECTATIONS. *TR
Visibility, Apr 13, 2008
WHILE ROLLING UP DRIVER SIDE FRONT WINDOW, HEARD A LOUD NOISE WITHIN CAR DOOR. WINDOW THEN FELL INTO DOOR AND WOULD NOT GO BACK UP. INFORMED BY DEALER THAT THE REGULATOR WAS BROKEN. SERVICE DEPT STATED THAT THIS HAPPENS FREQUENTLY BECAUSE THE PART IS MADE OF PLASTIC. WAS CHARGED $295 FOR REPLACEMENT PART. EXACT SAME THING HAPPENED TO MY BROTHER, WHO ALSO OWNS A 2002 JEEP GRAND CHEROKEE, TWO MONTHS AGO. *TR
Visibility, Apr 13, 2008
BLEND DOORS ON THE HVAC SYSTEM HAVE FAILED. PASSENGER SIDE ONLY BLOWS COLD AIR. A COMMON PROBLEM ON THESE JEEPS. *TR
Visibility, Mar 31, 2008
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. ON AUGUST 11, 2005, THE FRONT PASSENGER SIDE WINDOW REGULATOR FAILED. THE WINDOW WAS UP AT THE TIME OF THE FAILURE. APPROXIMATELY ONE YEAR LATER, THE DRIVER SIDE WINDOW REGULATOR FAILED. THE WINDOW WAS UP AT THE TIME OF THE FAILURE AND THE CONTACT COULD HEAR A POPPING SOUND BEFORE THE FAILURE OCCURRED. A FEW MONTHS LATER, THE REAR DRIVER SIDE WINDOW FAILED IN THE SAME MANNER. THE DEALER REPAIRED ALL THE WINDOW FAILURES. ON SEPTEMBER 17, 2007 THE REAR DRIVER SIDE WINDOW FAILED AGAIN. THE CONTACT HAS ALL THE REPAIR ORDERS FOR THE FAILURES. THE FAILURE MILEAGE WAS 50,745 AND CURRENT MILEAGE WAS 79,362.
Visibility, Mar 28, 2008
HEAT STOPPED WORKING ON THE PASSENGER SIDE OF MY VEHICLE. NOW THERE SEEMS TO BE LITTLE TO NO HEAT ON THE DRIVER'S SIDE. I WAS TOLD THAT THIS HAS BEEN AN ISSUE WITH THE JEEP GRAND CHEROKEE LINE, AND YET NOTHING IS DONE ABOUT IT. OF COURSE THIS ALWAYS SEEMS TO HAPPEN AFTER THE WARRANTY HAS EXPIRED. I HAVE YET TO PURSUE REPAIRS AS THIS WILL COST ME ALMOST $500. *TR
Visibility, Mar 19, 2008
MY PASSENGER SIDE HEAT IS BLOWING COLD AIR AND I UNDERSTAND THIS IS A COMMON PROBLEM. IT HAS BEEN REPAIRED BEFORE AND I'M NOT GOING TO PAY ANTHER $900 BECAUSE ITS JEEPS FAULT. *TR
Visibility, Mar 18, 2008
THE BLEND DOORS ON MY 2002 GRAND JEEP CHEROKEE HAVE BROKEN AND NO HEAT TO DEFROSTER OR TO INTERIOR CAR. JEEP MIXED PROBLEM IN 2004 MODELS BUT REFUSES TO ISSUE A RECALL. THIS IS A MAJOR PROBLEM/SAFETY ISSUE SINCE WINDSHIELD WILL NOT DEFROST AND CAUSE POTENTIAL ACCIDENT. MANY PEOPLE HAVE LEFT MESSAGES TO YOUR WEBSITE ABOUT THIS OVER THE YRS. WHY ARE YOU NOT DOING ANYTHING? DOES SOMEONE HAVE TO DIE FIRST? I GUESS SO. THANKS . *TR
Visibility, Feb 28, 2008
THE HEATER BLOWER BLOWS VERY COLD AIR ON PASSENGER SIDE. VERY POOR DEFROSTING ON WINDSHIELD EVEN WITH THE TEMPERATURE SETTING ON MAX. *TR
Visibility, Feb 13, 2008
COLD AIR BLOWING FROM PASSENGER SIDE VENTS AND WINDSHIELD DEFROSTER REGARDLESS OF CONTROL OR TEMP SETTINGS. DRIVER SIDE TEMP ADJUSTMENTS WORK PROPERLY, BUT PASSENGER SIDE AND WINDSHIELD DEFROSTER CONTROLS DO NOT PROVIDE ANY HEAT. WINDSHIELD DOES NOT DEFROST, AS TEMP MIX IS NOT FUNCTIONING FOR PASSENGER VENTS OR FOR WINDSHIELD DEFROSTER. PROBLEM HAS NOT BEEN RESOLVED. *TR
Visibility, Feb 11, 2008
I OWN A 2002 JEEP GRAND CHEROKEE OVERLAND WITH 44,500 MILES. THE EVENTS LEADING UP TO THE FAILURE OF THE VENTILATION SYSTEM WERE (1) RAPID FOGGING OF FRONT WINDSHIELD,(2) FOGGING OF FRONT PASSENGER WINDOWS,(3) FAILURE OF PASSENGER HEAT WHILE STILL MAINTAINING DRIVER HEAT FUNCTION, AND (4) ONLY COLD AIR RELEASE ON PASSENGER SIDE OF JEEP. CONSEQUENTLY,(1) THE WINDSHIELD AND FRONT WINDOWS DO NOT DEFOG, AND (2) NO HEAT WHATSOEVER COMES FROM THE PASSENGER SIDE FLOOR AND DASHBOARD VENTILATION SYSTEM. IN ADDITION TO THE FOGGING THERE IS A LEAK OF ANTIFREEZE, HAZARDOUS MATERIAL, COMING INTO THE VEHICLE DRIVER AND PASSENGER AREAS, DUE TO DEFECTIVE HEATER CORE. TO CORRECT THIS PROBLEM, A "BLEND AIR DOOR" IS NECESSARY AND A NEW HEATER CORE AT A COST OF APPROXIMATELY $1,700 INCLUSIVE OF 7 HOURS OF LABOR. ACCORDING TO THE CERTIFIED SERVICE DEPARTMENT AT THE LOCAL JEEP DEALER AND ONLINE FORUMS, THIS HAS BECOME A VERY COMMON PROBLEM FOR 2000-2004 JEEP GRAND CHEROKEE LIMITEDS/OVERLANDS WITH DUAL ZONE VENTILATION SYSTEMS. *TR
Visibility, Feb 9, 2008
I PURCHASED MY 2002 JEEP GRAND CHEROKEE LIMITED 2 YEARS AGO, AND 6 MONTHS AGO, THE PASSENGER SIDE BLEND DOOR ACTUATOR DIED AS WELL AS BROKE THE BLEND DOOR ITSELF UPON INSPECTION. THIS IS A PROBLEM AS IT TAKES REMOVAL OF THE ENTIRE DASHBOARD, DRAINING AND REFILLING THE AC SYSTEM AND DRAINING AND REFILLING THE ANTIFREEZE. I SPENT GREATER THAN 10 HOURS WORKING ON THE PROBLEM. THIS IS NOT JUST AN ISOLATED INCIDENT AS THERE ARE ENTIRE WEBSITES SET UP TO HELP FIX THE PROBLEM (HTTP://WWW.WJJEEPS.COM/HVAC_SUB_ASSEMBLY.HTM). THERE ARE NUMEROUS MESSAGE BOARDS RELATING THIS PROBLEM, AND EVEN A COMPANY WHO SELLS A METAL REPLACEMENT TO THE PLASTIC PART. *TR
Visibility, Feb 6, 2008
BLEND AIR DOORS BROKEN. BLOW COLD AIR ALL THE TIME. *TR
Visibility, Feb 2, 2008
THE BLEND DOOR ON MY JEEP GRAND CHEROKEE STOPPED WORKING ALL OF A SUDDEN AND NOW I NEED TO REPLACE THEM WHICH IS GOING TO COST HUNDREDS OF DOLLARS. *TR
Visibility, Jan 31, 2008
FAULTY WINDOW REGULATORS IN 2002 GRAND JEEP CHEROKEE. CHRYSLER PAID FOR THE SECOND WINDOW BUT REFUSES TO PAY FOR THE FIRST ONE AFTER RECEIPT WAS REQUESTED AND PROVIDED. VERY COMMON PROBLEM WITH THIS MODEL ACCORDING TO THE DEALER BUT CHRYSLER HAS REFUSED TO ISSUE A RECALL. WINDOW DROPS DOWN AND CREATES A SAFETY ISSUE. *TR
Visibility, Jan 30, 2008
PROBLEM STARTED RIGHT AFTER I PURCHASED MY 2002 JEEP GRAND CHEROKEE LIMITED IN OCT 2006. PASSENGER SIDE HEAT VENTS STARTED BLOWING REALLY COLD AIR. TOOK IT TO A MECHANIC..HE SAID THE BLEND DOORS WERE BAD. IT WAS NOT COVERED UNDER WARRANTY. WELL I GOT THE DEALERSHIP I BOUGHT THE JEEP FROM TO PAY FOR IT WHICH WAS AROUND $900. WELL THEN IN JAN 2008 MY HEAT STARTED TURNING ON AND OFF BY ITSELF. FINALLY YESTERDAY 1/30/08 MY HEAT JUST STOPPED WORKING. I CALLED MY WARRANTY PROVIDER..OF COURSE THIS IS NOT COVERED. I CALLED JEEP DEALERSHIP SAID IT WILL COST $1200 TO FIX THE EVERYTHING. IT IS -24 DEGREES OUTSIDE AND MY WINDOW KEEPS FOGGING UP THEN FREEZING..A TOTAL SAFETY ISSUE. I DO NOT HAVE THIS TYPE OF MONEY TO FIX IT. I HAVE CALLED CHRYSLER AND I DID NOT GET ANYWHERE WITH THEM. SAME VOICE RECORDED MESSAGE. I HAVE LOOKED OVER AND OVER TO SEE IF THIS PROBLEM WITH THE HEAT WAS COMMON AND IT IS REALLY COMMON FOR 2002 JGC LIMITED. SOMEONE NEEDS TO DO SOMETHING. THIS IS TOTALLY UNCALLED FOR. *TR
Visibility, Jan 21, 2008
NO HEAT ON PASSENGER SIDE. RECIRCULATION DOES NOT WORK. BLOWER FAN INTERMITTENT. REPAIRS ARE TOO COSTLY...ESTIMATED TO BE $1,500. *TR
Visibility, Jan 20, 2008
DEFROSTER / DEFOGGER FAILED TO PRODUCE WARM AIR RESULTING IN RESTRICTED VISIBILITY. DEALER HAD TO REPLACE THE "BLEND DOORS" WITHIN THE DEFROST / HEATER SYSTEM. COST OF REPAIRS WAS $1100+. VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER. *TR
Visibility, Jan 16, 2008
HEATING/AC NON-FUNCTIONING. BLOWS ONLY COLD AIR. JEEP GRAND CHEROKEE 2002. STARTED @ 75,000 MI WITH ONLY COLD AIR ON PASSENGER SIDE, 1 YEAR LATER ONLY COLD AIR BOTH SIDES. JEEP DEALER WANTS $1200 TO REPLACE A "BLEND DOOR" BEHIND THE GLOVE COMPARTMENT. MANY OTHER JEEP OWNERS WITH SAME PROBLEM. *TR
Visibility, Jan 14, 2008
I WANT COMPLAIN ABOUT HVAC SYSTEM IN MYJEEP GRAND CHEROKEE OVERLAND 2002, I BOUGHT A CAR ON 19.11.2007 AND ONE WEEK AFTER I VE GOT COLD AIR ONLY AND NO HEAT /PASSENGER AND DRIVER SIDE/, OUTSIDE -2 AND AFTER ONE HOUR DRIVING TEMP INSIDE +1 , SO IF IM PLANNING TO GO TO CENTRE OF EUROPE WHERE IN MIDDLE OF JANUARY IS ABOUT - 15 THAN I WILL BE FROZEN OVER,THAT MY FIRST WJ BUT I REALLY DISAPPOINTED WHEN I HEARD THAT REPAIR OF THIS ITEM IN UK COST 1200 POUNDS!!!!!!!!!!!CAR DONE APPROX 48000 MILES SO IM REALLY ANXIOUS TO THINK WHAT WOULD BE HAPPENING WHEN HE REACH 100,000.....MY GOD! *TR
Visibility, Jan 4, 2008
BLEND DOOR MECHANISM BROKE NUMEROUS TIMES, BLOWER MOTOR RESISTOR BURNT UP TWICE.*CN