2002 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,476 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2002 reports, 75 involved a crash and 20 involved a fire. 97 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Engine and engine cooling, cooling system, fanJun 8, 2006
ON CERTAIN SPORT UTILITY VEHICLES, THE PLASTIC BLADES OF THE ELECTRIC MOTOR DRIVEN COOLING FAN MAY SEPARATE AND PENETRATE THE SHROUD.
IF THIS OCCURS WHILE THE HOOD IS OPEN, A PERSON IN THE VICINITY OF THE ENGINE COULD BE STRUCK BY THE BLADE AND INJURED.
DEALERS WILL REPLACE THE ELECTRIC COOLING FAN MODULES FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 4, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V199000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Fuel system, gasoline, fuel injection system, injectorsApr 8, 2002
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A 4.0L ENGINE ONLY, THE DESIGN OF THE INTAKE AND EXHAUST MANIFOLDS COULD ALLOW DEBRIS TO ACCUMULATE AT THE #3 CYLINDER LOCATION.
THIS COULD RESULT IN A VEHICLE FIRE.
DEALERS WILL INSTALL A MANIFOLD SHIELD TO MODIFY THE AIR FLOW CHARACTERISTICS AND TO PREVENT THE ACCUMULATION OF DEBRIS IN THE AREA OF THE #3 CYLINDER. OWNER NOTIFICATION BEGAN MAY 13, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V104000 on NHTSA.gov
Air bags, frontalMar 26, 2002
ON CERTAIN SPORT UTILITY VEHICLES, THE PASSENGER AIR BAG WIRING HARNESS WAS IMPROPERLY MANUFACTURED.
THIS COULD CAUSE IMPROPER AIR BAG DEPLOYMENT IN CERTAIN CRASH CONDITIONS.
DEALERS WILL ADD A WIRING JUMPER TO THE EXISTING CIRCUITRY TO CORRECT THIS CONDITION. OWNER NOTIFICATION BEGAN APRIL 29, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V099000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsJan 31, 2002
CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A FUEL TANK BRUSH GUARD FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 301, "FUEL SYSTEM INTEGRITY." THE ONBOARD REFUELING VAPOR RECOVERY (ORVR) CONTROL VALVE CAN BECOME DETACHED DURING A CRASH, ALLOWING FUEL LEAKAGE.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
DEALERS WILL EITHER REPLACE THE FUEL TANK BRUSH GUARD WITH A SKID PLATE OR REINFORCE THE EXISTING FUEL TANK BRUSH GUARD WITH A REINFORCEMENT BRACKET. OWNER NOTIFICATION WILL BEGIN MARCH 4, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V032000 on NHTSA.gov
Fuel system, gasoline, deliveryDec 5, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE FUEL INLET CHECK VALVE COULD STICK IN THE PARTIALLY OPEN POSITION. THIS CONDITION COULD CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE DURING REFUELING.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT THE FUEL INLET CHECK VALVE. VEHICLES FOUND TO HAVE A STICKING FUEL INLET CHECK VALVE WILL HAVE THE FUEL TANK ASSEMBLY REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 24, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V374000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission controlNov 13, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE ONBOARD VAPOR RECOVERY SYSTEM VENT HOSE MAY HAVE BEEN MISROUTED. THIS COULD ALLOW WATER TO ENTER THE CANISTER WHICH CAN CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE WHEN REFUELING THE TANK.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT (AND REPOSITION AS NECESSARY) THE VENT HOSE. IF THE VENT HOSE IS FOUND IN THE BENT DOWN POSITION, AND THE VEHICLE HAS BEEN DRIVEN MORE THAN 20 MILES, THE CANISTER ASSEMBLY WILL BE REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 3, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V348000 on NHTSA.gov
Electrical system, wiring, interior/under dashSep 10, 2001
VEHICLE DESCRIPTION: CERTAIN SPORT UTILITY VEHICLES ARE BEING RECALLED FOR A SOFTWARE ERROR IN THE INSTRUMENT CLUSTER MICROPROCESSOR. UNDER CERTAIN CONDITIONS, THE CLUSTER, WITH THE MAJORITY OF ITS GAUGES, ILLUMINATION, AND WARNING LAMPS, COULD BECOME INOPERATIVE.
DRIVING THE VEHICLE WITH AN INOPERATIVE CLUSTER COULD CAUSE A DISTRACTION, INCREASING THE RISK OF A CRASH.
DEALERS WILL RE-FLASH THE CLUSTER SOFTWARE TO CORRECT THE CONDITION. OWNER NOTIFICATION BEGAN OCTOBER 8, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V288000 on NHTSA.gov
Representative owner complaints: visibility
326 reports, newest first. Show all
Visibility, Jan 3, 2008
PASSENGER-SIDE A/C BLEND DOOR IS BROKEN.*CN
Visibility, Dec 30, 2007
WHEN HEAT IS ON, COLD AIR BLOWS FROM THE PASSENGER SIDE. I BELIEVE THE PASSENGER SIDE BLEND DOOR IS BROKEN. I BELIEVE THIS IS A FACTORY/DESIGN PROBLEM AND IT AFFECTS THE DEFOGGER AND VISIBILITY. ESTIMATES OVER $1,000 TO REPAIR. *TR
Visibility, Dec 28, 2007
HEAT DOESN'T WORK AT ALL AND THE VENTILATION SYSTEM CREAKS LOUDLY. *TR
Visibility, Dec 28, 2007
BLEND DOOR FAILURE 2002 JEEP GRAND CHEROKEE, COLD AIR COMES IN ON PASSENGER SIDE AROUND GLOVE BOX. CAN NOT TURN HEATER ON HIGH, IF YOU DO HEATER TURNS OFF BECAUSE OF RESISTER THAT HAS BEEN REPLACED ONCE ALREADY(HAD TO WAIT FOR THE PART BECAUSE OF BACK ORDER, IMAGINE THAT). WINTER WEATHER - COLD OUTSIDE, WARM BODIES IN JEEP, WINDOWS FOG, NO VISIBILITY!! LEAVE JEEP SIT OUTSIDE WITH FOG ON WINDOWS - SCRAPE ICE (WHICH ONCE WAS FOG) OFF THE INSIDE OF WINDOWS. THIS IS A PROBLEM THAT NEEDS ATTENTION BY JEEP. DOES SOMEONE HAVE TO LOOSE THEIR LIFE BEFORE THIS GETS ADDRESSED BY ANYONE!! I UNDERSTAND THAT THIS PART(S) ARE REPLACED AND KEEP GOING OUT. AT $1500 TO FIX EACH TIME, HOW CAN ANYONE AFFORD TO DRIVE THE JEEP GC. *TR
Visibility, Dec 26, 2007
BROKEN BLEND DOORS AND ACTUATOR IN HEATING SYSTEM ON 2002 JEEP GRAND CHEROKEE. *TR
Visibility, Dec 24, 2007
HEATER/AIR CONDITIONER VENTILATION SYSTEM NOT FUNCTIONING PROPERLY. JUST STOPPED WORKING. WOULD NOT DIRECT HEAT/AIR TO ALL VENTS. WAS NOT COVERED BY EXTENDED WARRANTY, EVEN THOUGH THEY KNEW THERE WAS A DEFECT IN THE EQUIPMENT. $1200+ TO FIX WITH A COUPLE $10 PARTS! THE WHOLE DASH HAS TO COME OFF. *TR
Visibility, Dec 18, 2007
BLEND DOOR FOR HEATER DOESN'T WORK, WILL NOT DEFROST WINDSHIELD. POOR VISIBILITY. *TR
Visibility, Dec 17, 2007
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER. *TR
Visibility, Dec 17, 2007
THE HEATER IN THE GRAND CHEROKEE I OWN DOESN'T WORK AND WILL NOT DEFROST THE WINDSHIELD CAUSING DISCOMFORT AND A SAFETY VISIBILITY ISSUE. *TR
Visibility, Dec 17, 2007
HEATER SYSTEM FAILS AND WILL NOT BLOW HOT AIR. BLEND DOOR, AND MOTOR REPLACEMENT IS REQUIRED AT A COST OF $800.00. I HAVE A 2001 AND 2002 JEEP GRAND CHEROKEE BOTH OF WHICH HAVE FAILED. ONE FAILED TWO TIMES. EACH REPAIR IS $800+. *TR
Visibility, Dec 14, 2007
THE HEATING/AIR CONDITIONING ON MY 2002 JEEP GRAND CHEROKEE LIMITED IS MALFUNCTIONING. IT BLOWS OUT COLD AIR ON THE PASSENGER SIDE WHEN I'M CALLING FOR HEAT. *TR
Engine and engine cooling, Visibility, Equipment, Dec 14, 2007
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT NOTICED THAT THE HEATING AND COOLING SYSTEM DID NOT WORK. SHE CALLED THE LOCAL DEALER AND THEY INSTRUCTED HER TO BRING THE VEHICLE IN FOR INSPECTION. WHILE DRIVING AT AN UNKNOWN SPEED TO THE DEALER, SHE NOTICED FREON RISING FROM THE INSTRUMENT PANEL. AS A RESULT, OTHER COMPONENTS OF THE ENGINE AND ENGINE COOLING SYSTEM BEGAN TO FAIL. THE AIR CONDITIONING AND HEATER NO LONGER WORKED. THE DEALER STATED THAT NOT ONLY HAD HER BLOWER MOTOR AND RESISTER FAILED, BUT THE HEATER CORE, EVAPORATOR CORE, ACTUATOR, AND BLEND DOOR (WHICH NO LONGER PROVIDED HEAT ON THE DRIVER SIDE OF THE VEHICLE) WERE CORRODED AS WELL. THE DEALER FURTHER STATED THAT THE FREON FROM THE INSTRUMENT PANEL ORIGINATED FROM THE EVAPORATOR CORE, INDICATING THE PRESENCE OF ETHANOL (TOXIC GAS). THE MANUFACTURER HAS NOT OFFERED ANY ASSISTANCE AND STATED THAT THE FAILURES WERE DUE TO LACK OF MAINTENANCE. CURRENTLY, THE ESTIMATED COST THAT THE CONTACT HAS SPENT ON REPAIRS IS $2,000. THE VEHICLE IS AT THE DEALER AND HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 91,000 AND CURRENT MILEAGE WAS 91,350.
Visibility, Dec 13, 2007
CLIMATE CONTROL BLEND DOOR FAILURE - FOGGED UP FRONT WINDOW AND NEARLY CAUSED AN ACCIDENT. *TR
Visibility, Dec 13, 2007
WHILE DRIVING, THE FRONT PASSENGER SIDE WINDOW SLID DOWN IN ITS TRACK. I HAD TO PULL OVER AND PULL THE WINDOW UP BY HAND. THE SAME THING HAPPENED TO MY JEEP'S FRONT DRIVER SIDE WINDOW ON 12/22/05, EXCEPT THAT OCCURRED AT NIGHT AND IT WAS 15 DEGREES OUTSIDE (LIVED IN NY AT THE TIME)-HAD TO DRIVE HALF AN HOUR HOME WITH THE WINDOW WIDE OPEN. *TR
Visibility, Dec 13, 2007
I OWN A 2002 JEEP GRAND CHEROKEE OVERLAND EDITION WITH DUAL CLIMATE ZONES. WHEN THE HEAT IS ON, PASSENGER SIDE VENTS BLOW COLD AIR. DRIVER SIDE VENTS BLOW WARM AIR. IN LOOKING ON JEEPFORUM.COM, IT APPEARS THAT THIS IS HAPPENING TO MOST PEOPLE WHO OWN THIS TYPE OF VEHICLE. IT IS A KNOWN BLEND DOOR ISSUE. *TR
Visibility, Dec 10, 2007
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER *TR
Visibility, Dec 10, 2007
I HAVE A 2002 JEEP GRAND CHEROKEE. I HAVE HAD TO HAVE 3 WINDOW REGULATORS REPLACED. I ONLY HAVE ONE LEFT, WHO KNOWS WHEN THAT WILL GO, PERHAPS NEXT YEAR, BECAUSE IT SEEMS ONE BREAKS PER YEAR. I HAVE HAD EACH OF THESE REPLACED AT A CHRYSLER DEALER. CHRYSLER IS QUITE AWARE THAT THIS IS A PROBLEM WITH IT'S VEHICLES, BUT IS UNWILLING TO DO ANYTHING ABOUT IT, BECAUSE IT IS NOT A "SAFETY ISSUE". THIS PART WITH LABOR IS $460 EACH TIME IT NEEDS TO BE REPLACED. CHRYSLER IS WILLING TO KEEP DRAINING THE POCKETS OF ITS CONSUMERS WITH NO CARE TO ITS LOYAL CUSTOMERS. THERE ARE 5 PAGES OF COMPLAINTS ON AUTOMOTIVE.COM WITH THE SAME ISSUES. I WANT TO FILE AN OFFICIAL COMPLAINT. CHRYSLER IS UNWILLING TO DO ANYTHING TO CORRECT THE PROBLEM, BECAUSE THE VEHICLE IS NO LONGER UNDER WARRANTY. I WOULD LIKE MY MONEY BACK. I THINK THIS CAR IS A LEMON!!!! I HAVE PUT MORE MONEY INTO THIS VEHICLE OVER THE LAST TWO YEARS THEN I HAVE PAID FOR THE CAR. I HOPE YOU CAN HELP ME RETRIEVE SOME OF MY FINANCIAL LOSSES. *TR
Engine and engine cooling, Visibility, Dec 6, 2007
FIRST THERE WAS THE RECALL ON THE ELECTRIC RADIATOR FAN, AND NOW CONSEQUENTLY THE HEATER, OR BLOWER DOESN'T PRODUCE HOT AIR. THERE HAS BEEN MULTIPLE HUNDREDS OF THESE SIMILAR PROBLEMS WITHIN THE PAST YEAR CHECK THIS LINK TO SECURE THE VALIDITY OF THIS ARGUMENT HTTP://WWW.TOPIX.COM/FORUM/AUTOS/JEEP-GRAND-CHEROKEE/TSERAT48371ICOB68/P14. *TR
Visibility, Dec 3, 2007
DUAL CLIMATE CONTROL IS BROKEN. COLD AIR ON ONE SIDE & HOT AIR ON THE OTHER SIDE. *TR
Visibility, Nov 29, 2007
I CAN'T BELIEVE AFTER READING ON THE INTERNET AND READING THE COMPLAINTS ON THIS SITE ABOUT THIS PROBLEM THAT NOTHING HAS BEEN DONE! I OWN A 2002 JEEP GRAND CHEROKEELLIMITED WITH DUAL HEAT ZONE. I RECENTLY LOST HEAT ON THE PASSENGER SIDE. NOW YOU ASK HOW IS THIS A SAFETY ISSUE? WELL WHEN YOU HAVE IT ON DEFROST YOU HAVE HEAT ON THE DRIVER'S SIDE AND ICE COLD AIR BLOWING ON THE PASSENGER SIDE. (REMEMBER THAT WHEN YOU HAVE THE DEFROSTER ON THE A/C PUMP CIRCULATES WHICH CAUSES VERY COLD AIR TO BLOW) NOW ONLY PART OF YOUR WINDSHIELD IS CLEARING UP. I LIVE IN CENTRAL PA WHERE THE WEATHER IS ALWAYS CHANGING. ESPECIALLY IN THE FALL AND SPRING. THIS TEMPERATURE CHANGE CAN CAUSE THE WINDSHIELD TO FOG UP RATHER QUICKLY ESPECIALLY WHEN IT'S DAMP AND THERE ARE WARM BODIES IN THE CAR. THIS CAN OCCUR WHEN YOUR DRIVING DOWN THE ROAD AT ANY TIME. I WORK FOR NAPA AUTO PARTS AND TRAVEL IN 3 STATES. I'M A FORMER VEHICLE TECHNICIAN AND KNOW A LOT OF REPAIR SHOPS. I WAS BLOWN AWAY AT HOW MANY OF THESES REPAIR SHOP KNEW EXACTLY WHAT THE PROBLEM WAS AND SAID THAT THIS IS VERY COMMON. THEY ALSO STATED THAT IT IS VERY TIME CONSUMING AND VERY COSTLY TO REPAIR. MOST DEALERSHIP STOCK THE PARTS TO REPAIR THIS. THIS ALONE SHOULD THROW UP A RED FLAG! THE BLEND DOORS WERE DESIGNED VERY CHEAPLY AND WE THE CONSUMER HAVE TO PAY FOR IT. ANYONE CAN SEE THE HAZARD HERE THE QUESTION IS, WILL SOMEBODY DO SOMETHING BEFORE THERE IS A DEATH? ( THERE MAY HAVE ALREADY BEEN SOME, BUT NOBODY WILL EVER KNOW IF THE PERSON IS DEAD!). NOW YOU KNOW WHY THIS SHOULD BE A RECALL. I CAN TELL YOU THAT NOT MANY PEOPLE ARE AWARE OF THIS WEBSITE. YOU WOULD HAVE A LOT MORE COMPLAINTS ON THIS ISSUE IF THEY DID. *TR
Visibility, Nov 28, 2007
VISIBILITY HEATING AND COOLING. PASSENGER SIDE AIR WONT HEAT. DRIVERS SIDE WORKS FINE ON DUAL CLIMATE CONTROL OVERLAND. PASSENGER SIDE WILL NOT. WHEN I PHONE MY LOCAL DEALER HERE IN YANKTON SD, THE SERVICE REP ACTUALLY COMPLETED MY SENTENCE WHEN I WAS DESCRIBING THE PROBLEM. HE INDICATES THIS IS A REPEATING ONGOING PROBLEM WITH THE GRAND CHEROKEE. HE EVEN DESCRIBED THE IMPAIRED VISION AS A RESULT OF THE VERY WELL KNOWN MALFUNCTION. HE TOLD MY WIFE AND I THAT UNLESS THERE IS A SEVERE CHANCE OF PERSONAL INJURY JEEP WILL NOT STEP UP TO THE PLATE AND TAKE RESPONSIBILITY FOR THIS POOR DESIGN FLAW. ALSO HE INDICATED IT MAY COST AS MUCH AS $1500 TO FIX. HE SUGGESTED I STUFF PLASTIC BAGS INTO THE HEAT DUCT TO STOP THE FLOW OF COLD AIR UNTIL I GET IT REPAIRED. HE COMMENTED THAT POOR VISIBILITY WILL CONTINUE IF NOT WORSEN BY DOING SO. PLAIN AND SIMPLE, JEEP NEEDS TO TAKE ACCOUNTABILITY FOR THEIR DESIGN FLAW. THE KNOW THE PROBLEM IS THEIRS BUT CONTINUE TO TAKE ADVANTAGE OF THEIR CUSTOMERS FOR THEIR OWN DOING. IF I WANTED THIS KIND OF TREATMENT, I WOULD OF PURCHASED A GM. THE TACOMA, GREAT PERFORMER AND SERVICE PEOPLE WHO DON'T TAKE YOU FOR AN IDIOT. *TR
Visibility, Nov 27, 2007
HEATER BLEND DOOR MALFUNCTION - DUE TO WEAR ON PLASTIC PINS DODGE GARAGE SAID THAT IT CAUSED THE BLOWER MOTOR TO OVERHEAT AND MELTED THE WIRES GOING TO THE BLOWER MOTOR. REPAIRS WILL COST AROUND 1200 DOLLARS AT THE DODGE GARAGE. *TR
Visibility, Nov 26, 2007
I HAVE A 2002 JEEP GRAND CHEROKEE LIMITED AND ALWAYS HEARD NOISES FROM THE VENT SINCE I BOUGHT THE JEEP, GOT IT CHECKED OUT WHEN IT WAS UNDER WARRANTY AND THEY DID SOMETHING TO THE ACTUATOR. A LITTLE OVER A YEAR AGO I HAD COOLANT LEAKING INTO MY CAR ON THE PASSENGER SIDE, HAD TO GET A NEW HEATER CORE ($800) THEN WHEN THEY FINISHED NO HEAT WAS COMING OUT, IT WAS THE BLEND DOOR SO THEY HAD TO REDO ALL THE WORK IN GETTING IN THERE ($350 AFTER I COMPLAINED), 3 MONTHS AGO, SAME PROBLEM HEATER CORE LEAK ($920), NOW 3 MONTHS AFTER THAT I HAVE NO HEAT, TOOK IT IN LAST WEEK, BLEND DOOR PROBLEM AND $730. I HAVE NO HEAT IN MY JEEP!! I CANNOT BELIEVE THEY DO NOT HAVE A RECALL FOR THIS PROBLEM WITH SO MANY PEOPLE HAVING THE SAME ISSUE AND I HAVE HAD IT TWICE! SOMETHING SHOULD BE DONE. *TR
Visibility, Nov 25, 2007
WHILE VEHICLE WAS PARKED, DRIVER SIDE WINDOW FELL, AND POWER WINDOW CONTROL FAILED TO RAISE THE WINDOW. IT IS NOW STUCK IN THE HALF-OPEN POSITION, PENDING REPAIR. MY RESEARCH SHOWS THAT THIS IS A COMMON RECURRING PROBLEM AMONG JEEP OWNERS, AND THAT THE REPAIR IS APPROX. $400 FOR EACH INCIDENT. GIVEN THE HUNDREDS OF OWNER REPORTS I HAVE SINCE DISCOVERED FOR THIS EXACT PROBLEM, CHRYSLER SHOULD ISSUE A RECALL TO BOTH IMPROVE THE QUALITY OF THE PART(S) AND REMEDY THE PROBLEM. *TR
Visibility, Nov 24, 2007
WE HAVE A 2002 JEEP GRAND CHEROKEE AND SINCE THE FIRST MONTH THAT WE PURCHASED IT NWE WE HAVE HAD PROBLEMS WITH THE WINDOW REGULATORS BREAKING. WE HAVE NOW HAD FOUR TO BREAK IN THE FIVE YEARS THAT WE HAVE HAD THE VEHICLE. THE FIRST ONE THAT BROKE WAS REPAIRED UNDER WARRANTY, BUT THE OTHER THREE HAVE TAKEN PLACE SINCE THE BEGINNING OF AUGUST OF THIS YEAR. THE FIRST WINDOW REGULATOR THAT WE HAD TO HAVE REPAIRED BY THE DEALERSHIP COST $422. WE HAVE NOT HAD THE OTHER TWO WINDOWS FIXED YET, BECAUSE WE ARE HOPING THAT DAIMLER CHRYSLER WILL HELP US OUT WITH THIS. I HAVE CONTACTED THE CUSTOMER SERVICE CENTER AND THEY WILL NOT COVER THE MALFUNCTION DUE TO THE WARRANTY EXPIRING. I FEEL THIS IS AN EVENTUAL SAFETY ISSUE. WHEN THE CABLE SNAPS IT SOUNDS LIKE A SHOT GUN FIRING, WHICH COULD CAUSE THE DRIVER TO REACT TO THE NOISE. MORE THAN ANYTHING, I FIND IT TO BE A MANUFACTURING DEFECT THAT CONSUMER NATION WIDE ARE HAVING TO PAY FOR. I HAVE READ HUNDREDS OF SIMILAR PROBLEMS OF JEEP GRAND CHEROKEE OWNERS ON CAR FORUM WEBSITES ON THE INTERNET. *TR