2002 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,476 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2002 reports, 75 involved a crash and 20 involved a fire. 97 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Engine and engine cooling, cooling system, fanJun 8, 2006
ON CERTAIN SPORT UTILITY VEHICLES, THE PLASTIC BLADES OF THE ELECTRIC MOTOR DRIVEN COOLING FAN MAY SEPARATE AND PENETRATE THE SHROUD.
IF THIS OCCURS WHILE THE HOOD IS OPEN, A PERSON IN THE VICINITY OF THE ENGINE COULD BE STRUCK BY THE BLADE AND INJURED.
DEALERS WILL REPLACE THE ELECTRIC COOLING FAN MODULES FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 4, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V199000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Fuel system, gasoline, fuel injection system, injectorsApr 8, 2002
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A 4.0L ENGINE ONLY, THE DESIGN OF THE INTAKE AND EXHAUST MANIFOLDS COULD ALLOW DEBRIS TO ACCUMULATE AT THE #3 CYLINDER LOCATION.
THIS COULD RESULT IN A VEHICLE FIRE.
DEALERS WILL INSTALL A MANIFOLD SHIELD TO MODIFY THE AIR FLOW CHARACTERISTICS AND TO PREVENT THE ACCUMULATION OF DEBRIS IN THE AREA OF THE #3 CYLINDER. OWNER NOTIFICATION BEGAN MAY 13, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V104000 on NHTSA.gov
Air bags, frontalMar 26, 2002
ON CERTAIN SPORT UTILITY VEHICLES, THE PASSENGER AIR BAG WIRING HARNESS WAS IMPROPERLY MANUFACTURED.
THIS COULD CAUSE IMPROPER AIR BAG DEPLOYMENT IN CERTAIN CRASH CONDITIONS.
DEALERS WILL ADD A WIRING JUMPER TO THE EXISTING CIRCUITRY TO CORRECT THIS CONDITION. OWNER NOTIFICATION BEGAN APRIL 29, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V099000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsJan 31, 2002
CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A FUEL TANK BRUSH GUARD FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 301, "FUEL SYSTEM INTEGRITY." THE ONBOARD REFUELING VAPOR RECOVERY (ORVR) CONTROL VALVE CAN BECOME DETACHED DURING A CRASH, ALLOWING FUEL LEAKAGE.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
DEALERS WILL EITHER REPLACE THE FUEL TANK BRUSH GUARD WITH A SKID PLATE OR REINFORCE THE EXISTING FUEL TANK BRUSH GUARD WITH A REINFORCEMENT BRACKET. OWNER NOTIFICATION WILL BEGIN MARCH 4, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V032000 on NHTSA.gov
Fuel system, gasoline, deliveryDec 5, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE FUEL INLET CHECK VALVE COULD STICK IN THE PARTIALLY OPEN POSITION. THIS CONDITION COULD CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE DURING REFUELING.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT THE FUEL INLET CHECK VALVE. VEHICLES FOUND TO HAVE A STICKING FUEL INLET CHECK VALVE WILL HAVE THE FUEL TANK ASSEMBLY REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 24, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V374000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission controlNov 13, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE ONBOARD VAPOR RECOVERY SYSTEM VENT HOSE MAY HAVE BEEN MISROUTED. THIS COULD ALLOW WATER TO ENTER THE CANISTER WHICH CAN CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE WHEN REFUELING THE TANK.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT (AND REPOSITION AS NECESSARY) THE VENT HOSE. IF THE VENT HOSE IS FOUND IN THE BENT DOWN POSITION, AND THE VEHICLE HAS BEEN DRIVEN MORE THAN 20 MILES, THE CANISTER ASSEMBLY WILL BE REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 3, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V348000 on NHTSA.gov
Electrical system, wiring, interior/under dashSep 10, 2001
VEHICLE DESCRIPTION: CERTAIN SPORT UTILITY VEHICLES ARE BEING RECALLED FOR A SOFTWARE ERROR IN THE INSTRUMENT CLUSTER MICROPROCESSOR. UNDER CERTAIN CONDITIONS, THE CLUSTER, WITH THE MAJORITY OF ITS GAUGES, ILLUMINATION, AND WARNING LAMPS, COULD BECOME INOPERATIVE.
DRIVING THE VEHICLE WITH AN INOPERATIVE CLUSTER COULD CAUSE A DISTRACTION, INCREASING THE RISK OF A CRASH.
DEALERS WILL RE-FLASH THE CLUSTER SOFTWARE TO CORRECT THE CONDITION. OWNER NOTIFICATION BEGAN OCTOBER 8, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V288000 on NHTSA.gov
Representative owner complaints
1,476 reports, newest first.
Engine, Mar 25, 2014
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS UNABLE TO BE RESTARTED AND WAS TOWED TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE CRANK SHAFT POSITION SENSOR HAD FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 175,000. !....UPDATED 07/31/14 *BF
Air bags, Mar 21, 2014
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED HIS AIR BAG LIGHT CAME ON AND CONTINUOUSLY STAYED ON. THE CONTACT STATED THAT THE MANUFACTURER REPAIRED THE FAILURE, HOWEVER THE FAILURE RECURRED . THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 05/12/14*LJ UPDATED 05/15/14
Air bags, Mar 20, 2014
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS ) WAS PERFORMED THE RECALL REPAIRS BUT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED AFTER THE REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 90,000 AND THE CURRENT MILEAGE WAS 125,000.
Seats, Mar 19, 2014
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER'S SIDE SEAT WARMER OVERHEATED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED UNDER NHTSA CAMPAIGN NUMBER: 09V117000 (SEATS). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 135,000.
Air bags, Mar 18, 2014, crash
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 10 MPH AND MAKING A LEFT TURN, THE AIR BAGS DEPLOYED WITHOUT WARNING AND CAUSED THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE CONTACT CRASHED INTO A PARKED VEHICLE AND SUSTAINED A DISLOCATED FINGER. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 124,000.
Air bags, Mar 17, 2014
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND ATTEMPTED TO HAVE THE VEHICLE SERVICED NUMEROUS TIMES BUT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Vehicle speed control, Service brakes, Mar 16, 2014, crash
I WORK AT A DEALERSHIP WASHING CARS. WE JUST SOLD A 2002 JEEP GRAND CHEROKEE. I WAS RUNNING THE JEEP THROUGH THE CARWASH. MY FOOT WAS ON THE BRAKE, AND SUDDENLY THE VEHICLE ACCELERATED PROPELLING ME INTO A WALL, AND THE AIRBAG DEPLOYED. I WAS INJURED IN THE ACCIDENT AND WENT TO AN URGENT CARE. *TR
Air bags, Mar 15, 2014
I HAVE BEEN RECEIVING RECALL NOTICES FOR 2 YEARS. SAFETY RECALL M35/NHTSA 12V-527. EVERY TIME I HAVE TRIED TO TAKE MY VEHICLE IN FOR THE REPAIR, I AM TOLD THEY DO NOT HAVE THE PARTS AVAILABLE. SEEMS TO ME THAT THEY SHOULD AFTER ALL THIS TIME. *TR
Power train, Mar 14, 2014
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WOULD INDEPENDENTLY SHIFT GEARS WITHOUT WARNING. THE CONTACT SECURED THE VEHICLE IN PARK AND WHEN SHE EXITED, THE VEHICLE BEGAN TO ROLL AWAY. THE CONTACT WAS ABLE TO RE-ENTER THE VEHICLE AND SECURE THE TRANSMISSION IN PARK BUT TO NO AVAIL. THE CONTACT HAD TO UTILIZE THE EMERGENCY BRAKE WITH FORCE BEFORE THERE WAS ANY RESPONSE FROM THE VEHICLE. THE CONTACT SCHEDULED AN APPOINTMENT TO HAVE THE VEHICLE DIAGNOSED BY AN AUTHORIZED DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 132,632.
Air bags, Mar 11, 2014
TL* THE CONTACT OWNS 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) HOWEVER, THE REQUIRED PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 75,000. *TR
Seats, Mar 10, 2014
WE WERE TRAVELING ON THE HIGHWAY WITH THE HEATED SEATS ON AND THEY BECAME EXTREMELY HOT. I TURNED THEM OFF AND STOPPED TO LET THE SEATS COOL. LATER IN THE DAY WHEN I TRIED TO USE THEM AGAIN THEY WOULD NOT WORK. AND HAVE NOT WORKED SINCE. I CHECKED THE NHTSA SITE FOR RECALLS AND I DISCOVERED A RECALL FOR THIS PROBLEM, NHTSA CAMPAIGN # 09V1117000/ CHRYSLER LLC RECALL # J14. WHEN I WENT TO MY LOCAL JEEP DEALER I WAS INFORMED THAT MY VIN # WAS NOT PART OF THE RECALL EVEN THOUGH I WAS EXPERIENCING THE EXACT SAME PROBLEM. I LOOKED ON THE WEB SITE "ARFC.ORG" AND DISCOVERED THERE ARE A LARGE NUMBER OF JEEP CHEROKEE OWNERS HAVING THE SAME PROBLEM. MANY OF THEM HAD FIRES AND/OR BURNS, YET THEY ARE NOT COVERED BY THE RECALL. JEEP CLEARLY HAS A PROBLEM WITH THEIR HEATED SEATS THAT NEEDS TO BE ADDRESSED. THE RECALL APPEARS TO BE ONLY FOR SOME REPAIR PARTS FROM A PREVIOUS RECALL. IF CHRYSLER HAD TO HAVE A RECALL AND INSTALL REPAIRS FOR THEIR HEATED SEATS IT IS OBVIOUS THEIR HEATING ELEMENTS ARE PROBLEMATIC AND THEY SHOULD EXTENT THE RECALL TO COVER ALL JEEP HEATED SEAT PROBLEMS. *TR
Air bags, Mar 9, 2014
I HAVE BEEN ATTEMPTING TO HAVE LOCAL CHRYSLER DEALERSHIP COMPLETE REPAIR ON SAFETY RECALL M35/NHTSA 12V-527 FOR ALMOST TWO YEARS AND THEY KEEP SAYING THEY ARE WAITING ON PARTS FROM MANUFACTURE. *TR
Seats, Feb 24, 2014
MY VEHICLE IS AN 02 OVERLAND. MY DRIVER SIDE HEATED SEATS NO LONGER WORKS. ONE MORNING IT WAS JUST DEAD AND PASSENGERS ARE CONSTANTLY COMPLAINING ABOUT THE INTENSE HEAT COMING FROM THEIR SEAT. I HAVE NEVER BEEN INFORMED OF THIS AS A FAULTY UNIT BUT NOW SEEING THE COMPLAINTS ONLINE I WOULD LIKE TO VOICE MY ISSUE AND HAVE MY SEATS CHECKED OUT OR DISABLED. I REALLY APPRECIATE ANY HELP YOU CAN PROVIDE. *TR
Air bags, Feb 24, 2014
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THE VEHICLE WAS REMEDIED UNDER NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) HOWEVER, THE AIR BAG WARNING LAMP REMAINED ILLUMINATED. THE VEHICLE WAS NOT TAKEN FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 117,679.
Air bags, Feb 14, 2014
NEITHER CHRYSLER NOR A "LOCAL" DEALER WILL SUPPLY THE PART NEEDED FOR ME TO INSTALL THE FIX. I'M A QUALIFIED MECHANIC AND HAVE ALL THE NEEDED FACTORY TOOLS INCLUDING THE DRBIII AND ACCESS TO TECH CONNECT. READING THROUGH THE CHRYSLER DOCUMENT DATED NOVEMBER 7TH 2012, I FULLY UNDERSTAND THE ISSUE (MATERIAL CHANGE IN THE SQUIB CAPACITOR) AND THE PATCH CHRYSLER IS OFFERING. THE PROPER FIX WOULD BE REPLACEMENT OF THE DEFECTIVE CAPACITOR. I AM ASKING FOR THE PART SO THAT I CAN DO THE FIX - NOTHING MORE. *TR
Air bags, Feb 14, 2014
I RECEIVED A JEEP AIRBAG RECALL NOTICE THIS WEEK AND WHEN I TOOK IT TO THE DEALER THEY TOLD ME THAT I NEED AN AIRBAG NOW. I HAVE HAD TO WAIT OVER A YEAR FOR THE PARTS TO COME IN AND THE DEALERSHIP HAS TRIED TO FIX MY CAR FOUR TIMES FOR THIS ISSUE ATTEMPTING TO USE THE WRONG CONNECTORS TO FIX THE ISSUE (THEY TOLD ME THIS ON THE LAST REPAIR ATTEMPT). NOW THEY CLAIM THAT I MUST PAY FOR AN AIRBAG. I BELIEVE THAT THEIR DEFECTIVE REPAIR ATTEMPTS OR HAVING TO WAIT SO LONG FOR PARTS IS THE REASON THAT THE AIRBAG NOW NEEDS REPLACED. CHRYSLER CUSTOMER SERVICE IS DENYING MY REQUEST TO FIX MY AIRBAG. CAN YOU PROVIDE ANY ASSISTANCE? THEY HAVE DEPRIVED ME OF THE ABILITY TO SELL MY CAR FOR THE LAST YEAR, AND NOW I CAN'T SELL IT UNTIL THIS LATEST ISSUE IS FIXED. THE COST OF THE REPAIR IS $1600. *TR
Air bags, Feb 13, 2014
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED NOVEMBER 2012, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE FEBRUARY 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR
Other or unspecified, Feb 12, 2014
FREEDOM CHRYSLER/JEEP, LEXINGTON, KY COULD NOT PROVIDE A TIMELY SCHEDULING TO FIX THE ISSUE PER THE RECALL NOTICE. I SPOKE WITH [XXX], SERVICE DEPARTMENT WHO TOLD ME I WOULD HAVE TO BRING THE VEHICLE IN FOR AN EVALUATION (NOT NEEDED PER NOTICE AND LATER CONVERSATION WITH CHRSYLER GROUP RECALL ASSISTANCE CENTER. [XXX] TOLD ME NOT ALL VEHICLE NEEDED TO BE FIXED AND THAT IS THE REASON FOR EVALUATION, ALSO NOT TRUE PER RECALL CENTER. ASKED [XXX] TO SPOKE TO THE MANAGER, HE FORWARDED MY CALL. SERVICE MANAGER HAD A LITTLE MORE KNOWLEDGE ABOUT THE RECALL, I THOUGHT UNTIL HE TOLD ME IT WOULD BE TWO MONTHS UNTIL THEY COULD SCHEDULE AN APPOINTMENT. REASON CITED WAS THE CHRYSLER WERE NOT PROVIDING THE PARTS, ALSO NOT TRUE. HE TOLD ME HE WOULD CALL BACK WITH AN APPOINTMENT DATE, THAT WAS SEVERAL HOURS AGO. I CALLED THE CHRYSLER GROUP RECALL ASSISTANCE CENTER AND THEY WERE GREAT. HELP ME SCHEDULE AN APPOINTMENT WITH ANOTHER DEALERSHIP. MY COMPLAINT IS ABOUT FREEDOM CHRYSLER/JEEP IN LEXINGTON FOR PROVIDING FALSE INFORMATION ABOUT THE RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Air bags, Feb 11, 2014
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER 2012, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE FEBRUARY 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Feb 10, 2014
OVER 3 YRS AGO I RECEIVED FROM CHRYSLER A SAFETY RECALL NOTICE AND EVERY TIME I CALL THE JEEP DEALER THEY TELL ME THAT THE PARTS HAVEN'T BEEN MADE YET. TODAY I RECEIVED ANOTHER RECALL NOTICE FOR THE OCCUPANT RESTRAINT CONTROL MODULE AND STILL NO PARTS. THIS IS SHOULD NOT HAPPEN AND YOU SHOULD HAVE THE PARTS AFTER ALL THIS TIME. THIS IS VERY DANGEROUS AND I WANT THIS FIXED. *TR
Air bags, Feb 10, 2014
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) AND WAS INFORMED BY THE DEALER AND THE MANUFACTURER THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. ..UPDATED 03/18/14 *BF THE CONSUMER STATED THE VEHICLE WAS FIXED ON 02/27/14
Engine, Feb 10, 2014
WHILE DRIVING ON THE HIGHWAY AT A SLOW RATE OF SPEED (5 MPH) DUE TO A TRAFFIC JAM, MY VEHICLE OVERHEATED. ONCE TOWED OFF THE HIGHWAY, THE MECHANIC DIAGNOSED A FAN FAILURE FOR THE RADIATOR WHICH CAUSED THE VEHICLE TO OVERHEAT. SUBSEQUENTLY THERE MAY BE DAMAGE TO THE ENGINE CAUSED BY THE FAN FAILURE. I RESEARCHED THIS AND DISCOVERED A RECALL ISSUED (8/2006) BY DAIMLER CHRYSLER FOR THE ELECTRIC RADIATOR FAN (SAFETY RECALL F25). I CALLED CHRYSLER TODAY (CASE #[XXX]) AND THEY SAID THAT THIS RECALL DOES NOT APPLY TO MY VEHICLE EVEN THOUGH THE RECALL CLEARLY STATES IT APPLIES TO VEHICLES WITH THE "S" IN THE 8TH POSITION WHICH IT IS. PLEASE ADVISE ON NEXT STEPS. THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Air bags, Feb 6, 2014
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN NUMBER 12V527000 (AIR BAGS) AND THE REPAIR PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED NUMEROUS TIMES AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE THAT THE PART WOULD BE AVAILABLE. THE VIN WAS UNAVAILABLE. THERE ARE NO FAILURES AT THIS TIME.
Air bags, Feb 5, 2014
TL- THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED HE HAD RECEIVED A RECALL NOTICE. THE DEALER AND MANUFACTURE WAS CONTACTED AND STATED THAT THE PART WOULD NOT BE AVAILABLE FOR REPAIR. THE REASONABLE TIME FOR REPAIR HAD SURPASSED. THE FAILURE DESCRIBED IN THE RECALL HAD NOT OCCURRED. AZ
Air bags, Feb 5, 2014
TL* THE CONTACT OWNS 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.