2002 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,476 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2002 reports, 75 involved a crash and 20 involved a fire. 97 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Engine and engine cooling, cooling system, fanJun 8, 2006
ON CERTAIN SPORT UTILITY VEHICLES, THE PLASTIC BLADES OF THE ELECTRIC MOTOR DRIVEN COOLING FAN MAY SEPARATE AND PENETRATE THE SHROUD.
IF THIS OCCURS WHILE THE HOOD IS OPEN, A PERSON IN THE VICINITY OF THE ENGINE COULD BE STRUCK BY THE BLADE AND INJURED.
DEALERS WILL REPLACE THE ELECTRIC COOLING FAN MODULES FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 4, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V199000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Fuel system, gasoline, fuel injection system, injectorsApr 8, 2002
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A 4.0L ENGINE ONLY, THE DESIGN OF THE INTAKE AND EXHAUST MANIFOLDS COULD ALLOW DEBRIS TO ACCUMULATE AT THE #3 CYLINDER LOCATION.
THIS COULD RESULT IN A VEHICLE FIRE.
DEALERS WILL INSTALL A MANIFOLD SHIELD TO MODIFY THE AIR FLOW CHARACTERISTICS AND TO PREVENT THE ACCUMULATION OF DEBRIS IN THE AREA OF THE #3 CYLINDER. OWNER NOTIFICATION BEGAN MAY 13, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V104000 on NHTSA.gov
Air bags, frontalMar 26, 2002
ON CERTAIN SPORT UTILITY VEHICLES, THE PASSENGER AIR BAG WIRING HARNESS WAS IMPROPERLY MANUFACTURED.
THIS COULD CAUSE IMPROPER AIR BAG DEPLOYMENT IN CERTAIN CRASH CONDITIONS.
DEALERS WILL ADD A WIRING JUMPER TO THE EXISTING CIRCUITRY TO CORRECT THIS CONDITION. OWNER NOTIFICATION BEGAN APRIL 29, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V099000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsJan 31, 2002
CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A FUEL TANK BRUSH GUARD FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 301, "FUEL SYSTEM INTEGRITY." THE ONBOARD REFUELING VAPOR RECOVERY (ORVR) CONTROL VALVE CAN BECOME DETACHED DURING A CRASH, ALLOWING FUEL LEAKAGE.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
DEALERS WILL EITHER REPLACE THE FUEL TANK BRUSH GUARD WITH A SKID PLATE OR REINFORCE THE EXISTING FUEL TANK BRUSH GUARD WITH A REINFORCEMENT BRACKET. OWNER NOTIFICATION WILL BEGIN MARCH 4, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V032000 on NHTSA.gov
Fuel system, gasoline, deliveryDec 5, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE FUEL INLET CHECK VALVE COULD STICK IN THE PARTIALLY OPEN POSITION. THIS CONDITION COULD CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE DURING REFUELING.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT THE FUEL INLET CHECK VALVE. VEHICLES FOUND TO HAVE A STICKING FUEL INLET CHECK VALVE WILL HAVE THE FUEL TANK ASSEMBLY REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 24, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V374000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission controlNov 13, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE ONBOARD VAPOR RECOVERY SYSTEM VENT HOSE MAY HAVE BEEN MISROUTED. THIS COULD ALLOW WATER TO ENTER THE CANISTER WHICH CAN CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE WHEN REFUELING THE TANK.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT (AND REPOSITION AS NECESSARY) THE VENT HOSE. IF THE VENT HOSE IS FOUND IN THE BENT DOWN POSITION, AND THE VEHICLE HAS BEEN DRIVEN MORE THAN 20 MILES, THE CANISTER ASSEMBLY WILL BE REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 3, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V348000 on NHTSA.gov
Electrical system, wiring, interior/under dashSep 10, 2001
VEHICLE DESCRIPTION: CERTAIN SPORT UTILITY VEHICLES ARE BEING RECALLED FOR A SOFTWARE ERROR IN THE INSTRUMENT CLUSTER MICROPROCESSOR. UNDER CERTAIN CONDITIONS, THE CLUSTER, WITH THE MAJORITY OF ITS GAUGES, ILLUMINATION, AND WARNING LAMPS, COULD BECOME INOPERATIVE.
DRIVING THE VEHICLE WITH AN INOPERATIVE CLUSTER COULD CAUSE A DISTRACTION, INCREASING THE RISK OF A CRASH.
DEALERS WILL RE-FLASH THE CLUSTER SOFTWARE TO CORRECT THE CONDITION. OWNER NOTIFICATION BEGAN OCTOBER 8, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V288000 on NHTSA.gov
Representative owner complaints
1,476 reports, newest first.
Exterior lighting, Engine, Fuel/propulsion system, Jan 17, 2019
I WAS DRIVING WHEN ALL OF A SUDDEN MY VEHICLE CUT OFF IN THE MIDDLE OF TRAFFIC. ALSO, SUNDAY MORNING I WAS DRIVING TO CHURCH WHEN MY VEHICLE WOULD NOT START. I WAS TOLD MY A MECHANIC (NOT ON DUTY) THAT IT COULD BE MY FUEL PUMP, WIRING OR CATALYTIC CONVERTER. PLEASE LOOK INTO THIS MATTER AS SOON AS POSSIBLE.
Vehicle speed control, Dec 5, 2018, crash
THE VEHICLE WAS RUNNING AND STATIONARY IN PARK. WHEN THE VEHICLE WAS TAKEN OUT OF PARK AND INTO REVERSE IT STARTED ACCELERATING BACKWARDS OUT OF CONTROL. THE DRIVER PRESSED ALL THE WAY DOWN ON THE BRAKE PEDDLE WHICH DID NOT STOP THE VEHICLE. WHILE IN THE MIDST OF A COLLISION HE THEN PUT THE VEHICLE IN PARK AND TURNED OFF THE IGNITION. THIS TOOK PLACE IN A PARKING LOT AND THE VEHICLE WENT STRAIGHT BACK INTO A FENCE.
Air bags, Nov 10, 2018
LLEVE MI CARRO Y AL PARECER NO LO CORRIGIERON, ME ENGAARON
Other or unspecified, Oct 17, 2018
MY TRANSMISSION IS GOING OUT. I JUST BOUGHT THE CAR IN JANUARY AND I'VE BEEN HAVING A TRANSMISSION PROBLEM FOR SEVERAL MONTHS. I HEARD THERE WAS A RECALL ON JEEP CHEROKEE TRANSMISSIONS. MY CAR WON'T ACCELERATE ANYMORE WHEN I DRIVE. IT WON'T SWITCH GEARS AND RPM WILL SHOOT UP TO 3 OR 4. IT DOES THIS EVERY TIME IT TRIES TO SWITCH GEARS.
Power train, Oct 15, 2018
TAKATA RECALL- I AM UNABLE TO SHIFT GEARS. THERE'S A SMALL NYLON LINKAGE CONNECTING THE SHIFT LEVER TO THE TRANSMISSION THAT HAS COMPLETELY CRUMBLED. I BELIEVE IT'S ITEM# 52109624AD. MY CAR WAS PLACED IN PARK AND TURNED OFF FOR A FEW MINUTES THEN UNABLE TO SHIFT GEARS ONCE IT WAS RESTARTED WITHOUT ANY WARNING.
Air bags, Jul 10, 2018
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS STOPPED AT A STOP SIGN, THE AIR BAGS INADVERTENTLY DEPLOYED WITHOUT WARNING OR IMPACT. THERE WERE NO INJURIES. THE DEALER (NEWNAN PEACHTREE CHRYSLER DODGE JEEP RAM, 53 HOLLZ PKWY, NEWNAN, GA 30265, (678) 369-6037) WAS CALLED AND STATED THAT THEY WOULD REPLACE THE CONTROL MODULE UNDER WARRANTY, BUT NOT THE AIR BAGS. THE MANUFACTURER INFORMED THE CONTACT THAT THE VEHICLE WOULD BE SERVICED PER NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS), WHICH COVERED THE MODULE REPLACEMENT AND NOT THE AIR BAGS. THE FAILURE MILEAGE WAS 187,000.
Engine, May 31, 2018
ENGINE DIES WITHOUT WARNING WHILE STOPPED AND MOVING. THE GAUGES GO CRAZY. THE GAS GAUGE INDICATES EMPTY EVEN THOUGH THERE'S HALF OF TANK FULL. DID TUNE UP, REPLACED SPARK PLUGS AND IGNITION COIL, GAS FILTER.
Air bags, May 14, 2018
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). AFTER THE CONTACT CALLED BERGLUND CHRYSLER JEEP DODGE RAM (2525 FRANKLIN RD SW, ROANOKE, VA 24014, (540) 345-9881) SEVERAL TIMES. EACH TIME, THE DEALER STATED THAT PARTS WERE UNAVAILABLE AND DID NOT KNOW WHEN THEY WOULD BE SUPPLIED FROM THE MANUFACTURER TO PROVIDE THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE PARTS DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Apr 2, 2018
RIGHT REAR PASSENGER WINDOW DOESN'T OPERATE AND FALLS OPEN WHILE DRIVING; WHEN I HIT BUMPS IN THE ROAD UNTIL THE WINDOW IS FULLY OPEN.
Air bags, Other or unspecified, Apr 1, 2018
ON FEBRUARY 22, 2018 WE BROUGHT OUR 2002 JEEP CHEROKEE IN TO MERRICK CHRYSLER ON SUNRISE HIGHWAY IN WANTAGH BECAUSE MY WIFE WAS ADVISED OF A SECURITY CONCERN OVER THE AIRBAG UNEXPECTEDLY DEPLOYING (WHICH HAS ALREADY HAPPENED TO HER IN AN UNRELATED INCIDENT). AFTER SCHEDULING AND WAITING A COUPLE OF MONTHS WE BROUGHT THE CAR IN AND AFTER 3 HOURS I WAS TOLD THEY DIDN'T HAVE THE PARTS AND TO CALL BACK. MY WIFE REFUSED TO EVEN SIT IN THE CAR UNTIL IT WAS FIXED. I CALLED THE DEALER AND THEY REFUSED TO EVEN GIVE ME A TIME FRAME ON RECEIPT OF THE PARTS OR REPAIR OF THE RECALL. WITHIN A FEW WEEKS THEREAFTER I WAS AT MY WITS END WENT TO THE DEALERSHIP AND PURCHASED A NEWER JEEP CHEROKEE THE WAS GUARANTEED NOT TO HAVE ANY PROBLEMS BUT TO THIS DAY I HAVEN'T RECEIVED EVEN A CALL REGARDING THE REPAIR WHICH HAS NOW COST MY FAMILY AN ADDITIONAL $26,000.00, BUT IT SURE WASN'T THE WAY WE WANTED TO GET A NEW CAR. WE HAVE A GORGEOUS NEW JEEP THAT SHE DRIVES AND I ALSO PURCHASED ANOTHER CAR BECAUSE I DO NOT WANT TO GET HIT IN THE HEAD BY A FAULTY AIR BAG. PLEASE HELP US WITH OUR RECALL. SERIOUSLY, ENOUGH IS ENOUGH ALREADY. WE HAVE A GORGEOUS JEEP IN OUR DRIVEWAY, REGISTERED AND INSURED AND UNDRIVEABLE, UNLESS YOU CAN GUARANTEE THAT IF THE AIRBAG DEPLOYS WE WILL HAVE OUR OWN DEALERSHIP IF WE LIVE THROUGH THE ACCIDENT!! EVEN MORE CONCERNING IS THE DISDAIN AND IMPORTANCE WITH WHICH WE ARE TREATED. BUY A NEW CAR THEY DROOL AT YOUR FEET BUT GOD SO HELP THE POOR OLD SCHMUCK WHO SHOWS UP WITH SOME OLD CLUNKER THAT THEY WON'T MAKE A DIME OFF OF. PLEASE HELP US. ITS JUST NOT FAIR.
Air bags, Mar 7, 2018
WHEN IS THIS GOING TO BE FORCED ON CHRYSLER FIAT, I HAD A RECALL POST CARD ABOUT THIS PROBLEM AND THAT'S 3 YEARS AGO !!!! THEY SAY THEY ARE WORKING ON GETTING THE PARTS AND AS SOON AS IT'S AVAILABLE WE WILL GET ANOTHER NOTICE TO FIX, LET ME JUST SAY THIS IS BS , CHRYSLER IS BASICALLY BUYING THEIR TIME SO THAT THE REMAINING VEHICLE FOR THIS RECALL TO BE JUNKED OR OUT LIVE THEIR YEARS. THE NTSB SHOULD BE ASHAMED IN NOT GETTING CHRYSLER TO FIX THIS !! FOR GOD SAKES IT'S BEEN 3 YEARS AND STILL NOTHING, YOU GUYS ARE WORTHLESS AND DON'T ENFORCE YOUR OWN RECALLS !
Suspension, Electrical system, Seats, Mar 4, 2018
THE DRIVER SIDE SEAT HEATER GETS SO HOT OR FEELS LIKE IT'S BURNING MY LEGS.. I CAN ONLY USE IT ON LOW TO PREVENT BURNS.. THE PASSENGER SIDE DOES NOT WORK AT ALL. (RECALL #09V117000) IF THE PASSENGER SIDE DOOR IS OPEN, I CANNOT LOCK THE DOORS, OR PUT THE WINDOWS UP UNTIL IT IS SHUT. (RECALL #01V288000) .. PERIODICALLY WHEN I START THE JEEP THE AIR BAG LIGHT WILL STAY ON.. I HAVE TO PULL OVER, TURN THE VEHICLE OFF, AND REPEAT THE PROCESS UNTIL IT GOES BACK OFF. (RECALL #12V527000)
Air bags, Jan 29, 2018
I AM STATIONED OVERSEAS IN ITALY. I HAVE AN AMERICAN VERSION OF A 2002 JEEP GRAND CHEROKEE VIN: [XXX] AND HAVE A RECALL #06 - ORC MODULE. I HAVE BEEN WORKING WITH A CHRYSLER/JEEP DEALERSHIP HERE IN CATANIA ITALY, DEALERSHIP NAME IS MERID MERCEDES-BENZ AND SMART CHRYSLER, JEEP LOCATED VIA MESSINA, 780/A - 95126 CATANIA ITALY, DEALER TELEPHONE 011-39-095-403-7069. THEY KEEP ORDERING THE WRONG RECALL REPLACEMENT PARTS, 4 TIMES THIS HAS HAPPENED AND THEY STILL HAVE NOT RECEIVED THE CORRECT PART. I HAVE MISSED 4 DAYS WORK BECAUSE OF THIS. PLEASE HELP. MY CONTACT: NAME IS [XXX] , EMAIL [XXX], TELE: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Nov 21, 2017
WHEN I AM GOING SLOW AND TAKING A TURN I LOSE MY POWER STEERING WHILE I'M TAKING THE TURN. IT HAPPENS QUITE A BIT BUT THEN IT GOES AWAY AFTER I MAKE THE TURN
Air bags, Nov 15, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 10 MPH, THE DRIVER'S AND FRONT PASSENGER'S AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER REFERENCED NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) AND REFERRED THE CONTACT TO THE FCA RECALL ASSISTANCE CENTER. THE CONTACT SPOKE WITH THREE REPRESENTATIVES AT FCA, BUT NO ONE CALLED HIM BACK. THE CONTACT DID NOT RECEIVE A RECALL NOTICE. THE AIR BAGS WERE NOT REPLACED. THE CONTACT RECEIVED A SETTLEMENT NOTICE FROM TK HOLDINGS, INC. THE FAILURE MILEAGE WAS 163,000. *BF CONSUMER STATED ALL OF SUDDEN AIR BAGS DEPLOYED ON BOTH SIDES WITHOUT WARNING WHILE DRIVING. UPDATED 8/21/18*JB
Air bags, Nov 14, 2017
I BROUGHT THE SUBJECT VEHICLE IN FOR RECALL ITEMS. I DEALT WITH MR. RALPH ALFANO OF ARROWAY. I IMMEDIATELY ADVISED THAT I WAS PROFOUNDLY DEAF, AND I MAY NOT FULLY UNDERSTAND ALL CONVERSATION. I WAS PROCESSED TO HAVE THE RECALL WORK DONE AND BROUGHT THE VEHICLE IN ON NOVEMBER 9, 2017. DURING THE DAY I SPOKE TO THE SERVICE DEPARTMENT ON MY CELL PHONE. THEY ADVISED AN ADDITIONAL PART HAD TO BE INSTALLED. I COULD NOT UNDERSTAND FULLY WHAT THEY WERE TELLING ME, BUT THE WORK WAS DONE. IT TURNED OUT THAT THEY FELT THAT THEY HAD TO REPLACE THE IMPACT SENSOR ON THE AIRBAG, AND FOR THIS THEY CHARGED ME $315.83. AS THIS IS RELATED TO THE DEFECTIVE MODULE OF THE RECALLED AIRBAG, THIS SHOULD BE PART OF THE RECALL (AND NOT CHARGED TO THE OWNERS OF THE VEHICLES). I ASK YOU TO INTERCEDE IN THIS AND TAKE ACTION TO PROTECT THE CONSUMERS FROM BEING CHARGED FOR THIS ADDITIONAL WORK. IS THIS NOT PART OF THE RECALL? YOUR PUBLIC NOTICE DOES NOT FULLY DESCRIBE THE REPAIR AND PARTS THAT ARE INCLUDED (NHTSA RECALL NUMBER 15V-046). PLEASE FOLLOW UP AND ADVISE.
Engine, Nov 14, 2017
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO KELLY JEEP CHRYSLER DODGE RAM (501 STATE AVE, EMMAUS, PA 18049 (610) 967-2101), BUT THE FAILURE WAS UNABLE TO BE DETERMINED BECAUSE THE VEHICLE WAS UNABLE TO START. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000. THE VIN WAS UNAVAILABLE.
Air bags, Oct 18, 2017, crash
TL* THE CONTACT OWNED A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, THE DRIVER AND PASSENGER AIR BAGS DEPLOYED INDEPENDENTLY, WHICH RESULTED IN A CRASH. THE CONTACT REAR ENDED ANOTHER VEHICLE IMMEDIATELY AFTER THE DEPLOYMENT. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND DESTROYED. CHRYSLER DODGE JEEP RAM OF FARMINGTON, MICHIGAN (38123 10 MILE RD, 48375) WAS MADE AWARE OF THE CRASH AND REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED CASE NUMBER: 32601427. THE FAILURE MILEAGE WAS APPROXIMATELY 149,000. *BF UPDATED 9/12/18*JB THE VOQ STATES ON 10/2/17 THE DRIVER AND PASSENGER AIRBAGS INADVERTENTLY DEPLOYED,RESULTING IN THE OPERATOR REAR ENDING A VEHICLE. THE CAIR STATES THAT "THE CUSTOMER'S SON PRESSED THE BRAKES OF THE VEHICLE AND THE AIRBAGS DEPLOYED." UPDATED 10/1/18*JB
Air bags, Fuel/propulsion system, Sep 25, 2017
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 02V104000 (FUEL SYSTEM, GASOLINE), 02V032000 (FUEL SYSTEM, GASOLINE), 02V030000 (SEAT BELTS), AND 15V046000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. FRONTIER DODGE CHRYSLER JEEP (5801 TX-327 SPUR, LUBBOCK, TX) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDIES. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Sep 20, 2017
MY HUSBAND TOOK OUR JEEP FOR A QUICK 5 MINS DRIVE ROUND OUR NEIGHBORHOOD TO KEEP THE BATTERY CHARGED. ABOUT ONE MINUTE AFTER HE START DRIVING G HE HEARD A BLEEP NOISE. AS HE WAS TURNING BACK TO OUR HOUSE THE PASSENGER AIRBAGS ON BOTH SIDES DEPLOYED. I CHECKED JEEP WEBSITE AND IT STATED THE CAR HAD A RECALL R06 ORC MODULE. CONTACTED JEEP THEY SAID THERE IS A RECALL SINCE 2015 (WE NEVER RECEIVED ANY PAPERWORK). THEY REFUSED TO FIX THE AIRBAGS AND SUGGEST WE CONTACT DEALER FOR COMPLETION OF THE RECALL. I CONTACTED DEALER AND THEY SAY THEY WILL NOT TOUCH THE AIRBAGS BECAUSE THEY HAVE ALREADY DEPLOYED .
Vehicle speed control, Sep 1, 2017, crash
OWNER/DRIVER TURNED INTO HIS DRIVEWAY AND PUSHED GARAGE DOOR OPENER TO ENTER, BUT UPON GETTING ON DRIVEWAY CAR ACCELERATED. DRIVER TOOK SHARP LEFT TO MISS STRUCTURE, 4' FROM HIS HOUSE, AND CAREENED THROUGH THE YARD, BETWEEN TWO TREES, DOWN BACK INTO THE STREET WHILE CAR CONTINUED TO ACCELERATE. DRIVER CONTINUED PRESSING BRAKE AND WAS BURNING RUBBER THROUGH THE GRASS AND STREET, JUMPED HIS CURB ACROSS INTO NEIGHBORS MAILBOX ON LEFT SIDE. CAR CONTINUES TO ACCELERATE, NOT RESPONDING TO BRAKES, SO FAST THAT DRIVER COULDN'T TURN RIGHT ONTO CROSS STREET, AND INSTEAD CAR CAREENED OVER A CURB INTO A HOUSE DIRECTLY ACROSS THE INTERSECTION. THE VEHICLE CAME TO A STOP UPON HITTING THE GARAGE DOORS, PINNING DRIVER INTO CAR, UNABLE TO UNLOCK DRIVER DOOR TO EXIT. DRIVER TURNED VEHICLE OFF - AND WITNESS PULLED DRIVER FROM CAR. POLICE ARRIVED, ALONG WITH AMBULANCE. CAR WITH BODY SHOP, AND DEALING WITH INSURANCE, AWAITING COPY OF POLICE REPORT.
Air bags, Aug 18, 2017, crash
TL* THE CONTACT OWNED A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT'S VEHICLE CRASHED INTO A SECOND VEHICLE AND CAUSED SIGNIFICANT DAMAGE TO THE FRONT END. DURING THE CRASH, THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED AN INJURED LEFT ARM, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 180,000.
Electrical system, Engine, Aug 14, 2017
JUST HAD THE ENITER EXAUST SYSTEM REPLACED DUE TO THE CATS WERE PLUGGED . REPLACED CATS AND ALL O2 SENSORS WITH FACTORY OEM'S AND NOW THE CAR GIVE 3 DIFFERENT CODES , P0141, P0138, P1499 . AFTER THE CODES SHOWED UP TOOK BACK TO SHOP AND HAD TO REPLACE ALL THE O2 SENORS AGAIN TO THE TUNE OF $500.00 PLUS LABOR. AND WENT TO DRIVE AND GET TESTED ONLY TO FAIL AGAIN, FOR BANK 1 SENSOR 2 HIGH VOLTAGE DETECTED. NOW SHOP IS TELLING ME THERE WAS A PROBLEM WITH THE PMC AND IT NEEDS TO BE REPLACED TO THE TUNE OF ANOTHER $450.00 PLUS LABOR.
Electrical system, Engine, Jul 5, 2017
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT ALSO STATED THAT THE HORN DID NOT WORK. THE VEHICLE WAS TOWED TO A USED CAR LOT FOR THE FIRST FAILURE. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC, BUT THE CONTACT WAS UNSURE IF THE VEHICLE HAD BEEN DIAGNOSED. THE CONTACT DID NOT SPEAK TO A CHRYSLER DEALER REGARDING EITHER FAILURE. THE CONTACT WAS UNSURE IF THE USED CAR LOT FROM WHERE THE VEHICLE WAS PURCHASED HAD CONTACTED A DEALER ON HER BEHALF. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF EITHER FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 198,000.
Air bags, Jun 20, 2017
I WAS PARKED WITH ENGINE IDLING, AIR CONDITION ON, CONVERSING WITH MY ADULT NIECE, TRANSMISSION IN PARK WITH MY LEFT HAND ON STEERING WHEEL WHEN WITH LOUD BANGING SOUNDS DRIVER SIDE STEERING WHEEL AIRBAG DEPLOYED IN FRONT OF MY FACE AND MY LEFT UPPER EXTREMITY, HITTING MY LEFT ARM AND PUSHING IT AWAY FROM ME AND FRONT PASSENGER DEPLOYED IN MY NIECE'S FACE AND RIGHT UPPER AND LOWER EXTREMITY WITHOUT REASON. I HAD MY SEAT BELT ON WHEN THIS OCCURRED. MY LEFT ARM WAS INJURED BY AIRBAG IMPACT LEAVING SOFT TISSUE DAMAGE, AN ABRASION, RINGING IN EARS AND NECK PAIN. MY NIECE SUFFERED ABRASIONS ON HER RIGHT SHOULDER AND LEGS, RINGING IN HER EARS AND EMOTIONAL TRAUMA. PASSENGER COMPARTMENT (GLOVE BOX) AND ITS CONTENTS WAS EXPELLED HITTING HER LEGS. THE CENTER FRONT CONSOLE ASH TRAY WAS EFFECTED, PUSHED OPEN AND ITS CONTENTS WAS ALSO EXPELLED. I WAS IN MUCH SHOCK BECAUSE OF THIS EVENT. INCIDENT OCCURRED IN AN APARTMENT PARKING LOT.