2002 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,476 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2002 reports, 75 involved a crash and 20 involved a fire. 97 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Engine and engine cooling, cooling system, fanJun 8, 2006
ON CERTAIN SPORT UTILITY VEHICLES, THE PLASTIC BLADES OF THE ELECTRIC MOTOR DRIVEN COOLING FAN MAY SEPARATE AND PENETRATE THE SHROUD.
IF THIS OCCURS WHILE THE HOOD IS OPEN, A PERSON IN THE VICINITY OF THE ENGINE COULD BE STRUCK BY THE BLADE AND INJURED.
DEALERS WILL REPLACE THE ELECTRIC COOLING FAN MODULES FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 4, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V199000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Fuel system, gasoline, fuel injection system, injectorsApr 8, 2002
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A 4.0L ENGINE ONLY, THE DESIGN OF THE INTAKE AND EXHAUST MANIFOLDS COULD ALLOW DEBRIS TO ACCUMULATE AT THE #3 CYLINDER LOCATION.
THIS COULD RESULT IN A VEHICLE FIRE.
DEALERS WILL INSTALL A MANIFOLD SHIELD TO MODIFY THE AIR FLOW CHARACTERISTICS AND TO PREVENT THE ACCUMULATION OF DEBRIS IN THE AREA OF THE #3 CYLINDER. OWNER NOTIFICATION BEGAN MAY 13, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V104000 on NHTSA.gov
Air bags, frontalMar 26, 2002
ON CERTAIN SPORT UTILITY VEHICLES, THE PASSENGER AIR BAG WIRING HARNESS WAS IMPROPERLY MANUFACTURED.
THIS COULD CAUSE IMPROPER AIR BAG DEPLOYMENT IN CERTAIN CRASH CONDITIONS.
DEALERS WILL ADD A WIRING JUMPER TO THE EXISTING CIRCUITRY TO CORRECT THIS CONDITION. OWNER NOTIFICATION BEGAN APRIL 29, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V099000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsJan 31, 2002
CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A FUEL TANK BRUSH GUARD FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 301, "FUEL SYSTEM INTEGRITY." THE ONBOARD REFUELING VAPOR RECOVERY (ORVR) CONTROL VALVE CAN BECOME DETACHED DURING A CRASH, ALLOWING FUEL LEAKAGE.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
DEALERS WILL EITHER REPLACE THE FUEL TANK BRUSH GUARD WITH A SKID PLATE OR REINFORCE THE EXISTING FUEL TANK BRUSH GUARD WITH A REINFORCEMENT BRACKET. OWNER NOTIFICATION WILL BEGIN MARCH 4, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V032000 on NHTSA.gov
Fuel system, gasoline, deliveryDec 5, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE FUEL INLET CHECK VALVE COULD STICK IN THE PARTIALLY OPEN POSITION. THIS CONDITION COULD CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE DURING REFUELING.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT THE FUEL INLET CHECK VALVE. VEHICLES FOUND TO HAVE A STICKING FUEL INLET CHECK VALVE WILL HAVE THE FUEL TANK ASSEMBLY REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 24, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V374000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission controlNov 13, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE ONBOARD VAPOR RECOVERY SYSTEM VENT HOSE MAY HAVE BEEN MISROUTED. THIS COULD ALLOW WATER TO ENTER THE CANISTER WHICH CAN CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE WHEN REFUELING THE TANK.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT (AND REPOSITION AS NECESSARY) THE VENT HOSE. IF THE VENT HOSE IS FOUND IN THE BENT DOWN POSITION, AND THE VEHICLE HAS BEEN DRIVEN MORE THAN 20 MILES, THE CANISTER ASSEMBLY WILL BE REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 3, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V348000 on NHTSA.gov
Electrical system, wiring, interior/under dashSep 10, 2001
VEHICLE DESCRIPTION: CERTAIN SPORT UTILITY VEHICLES ARE BEING RECALLED FOR A SOFTWARE ERROR IN THE INSTRUMENT CLUSTER MICROPROCESSOR. UNDER CERTAIN CONDITIONS, THE CLUSTER, WITH THE MAJORITY OF ITS GAUGES, ILLUMINATION, AND WARNING LAMPS, COULD BECOME INOPERATIVE.
DRIVING THE VEHICLE WITH AN INOPERATIVE CLUSTER COULD CAUSE A DISTRACTION, INCREASING THE RISK OF A CRASH.
DEALERS WILL RE-FLASH THE CLUSTER SOFTWARE TO CORRECT THE CONDITION. OWNER NOTIFICATION BEGAN OCTOBER 8, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V288000 on NHTSA.gov
Representative owner complaints
1,476 reports, newest first.
Air bags, Nov 13, 2013
2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG CONTROL MODULE RECALL NOTICE AND SEEKS REIMBURSEMENT FOR REPAIRS. *SMD THE CONSUMER STATED IT HAS BEEN ONE YEAR, SINCE THE AIR BAG RECALL WAS ANNOUNCED AND CHRYSLER HAS YET, TO REMIT COMPENSATION. IN JUNE OF 2012, THE AIR BAG WARNING LIGHT ILLUMINATED AND IT REMAINED LIT WHENEVER, THE VEHICLE WAS DRIVEN. THE CODE IN THE ECM SHOWED THAT THERE WAS AN ISSUE WITH ONE OF THE SENSORS FOR THE ORC MODULE. AS THERE WAS NO ALTERNATIVE, THE CONSUMER WAS FORCED TO REPLACE THE DEFECTIVE MODULE WITH A NEW UPDATED MODULE. THE CONSUMER SUBMITTED HIS ORIGINAL RECEIPT AND PROOF OF PAYMENT BY MAIL TO CHRYSLER AS INSTRUCTED. RATHER THAN RECEIVING THE REIMBURSEMENT WITHIN 60 DAYS AS WRITTEN IN THE NOTICE, HE WAS INSTEAD CONTACTED BY CHRYSLER WHO REFUSED TO PAY FOR THE REPLACEMENT. HE WAS INFORMED THAT SINCE THE SUPPLEMENTAL JUMPER HARNESS WAS NOT YET AVAILABLE THEY WOULD BE UNABLE TO COMPENSATE HIM.
Air bags, Nov 6, 2013
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED HE RECEIVED NHTSA RECALL CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT ALSO MENTIONED THAT WHILE DRIVING 75 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE MANUFACTURER WAS NOTIFIED TEN TIMES. THE FAILURE MILEAGE WAS 40,000.
Air bags, Nov 5, 2013
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE PART FOR NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) WAS NOT AVAILABLE AND AN ARRIVAL DATE COULD NOT BE GIVEN. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. UPDATED 1/07/14*LJ THE CONSUMER STATED AS OF NOVEMBER 2013 THE PARTS TO REPAIR THE AIR BAG WERE STILL UNAVAILABLE. UPDATED 1/22/2014 *JS
Air bags, Nov 5, 2013
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) BUT WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS ALSO UNABLE TO PROVIDE AN ARRIVAL DATE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Air bags, Nov 4, 2013
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JANUARY OF 2013. THE CONTACT STATED THAT HE HAD EXPERIENCED THE AIR BAG WARNING LIGHT FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THE PART AVAILABILITY DATE WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 92,000 AND THE CURRENT MILEAGE WAS 98,000.
Air bags, Oct 28, 2013
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE PARTS WERE NOT AVAILABLE TO HAVE THE VEHICLE SERVICE PER THE RECALL. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Oct 23, 2013
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE PART NEEDED TO COMPLETE THE RECALL SERVICE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Air bags, Oct 23, 2013
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE MANUFACTURER AND DEALER WERE CONTACTED AND STATED THAT THE PARTS WERE NOT AVAILABLE FOR REPAIR AND THEY WERE UNABLE TO PROVIDE A TIME FRAME FOR AVAILABILITY. THE CONTACT WAS CONCERNED BECAUSE THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 133,000.
Air bags, Oct 21, 2013
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS), IN WHICH THE VEHICLE WAS INCLUDED AND STATED THAT THE PART NEEDED FOR THE RECALL SERVICE WAS UNAVAILABLE. THE AUTHORIZED DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE CONTACT HAD BEEN WAITING FOR THE PART TO BECOME AVAILABLE FOR TWO YEARS. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Oct 16, 2013
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE PARTS WERE NOT AVAILABLE FOR REPAIR TO THE VEHICLE. THE CONTACT HAD RECEIVED THE RECALL NOTIFICATION APPROXIMATELY SIX MONTHS AGO. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 12/04/13*LJ
Air bags, Oct 14, 2013
TO WHOM THIS MAY CONCERN, I RECEIVED A FIRST TIME NOTICE ABOUT 6 MONTHS AGO FROM CHRYSLER, STATING THERE WAS A SAFETY RECALL ON MY VEHICLE, SPECIFICALLY THE OCCUPANT RESTRAINT CONTROL (ORC). THE NOTICE STATES THAT I WOULD GET A FOLLOWUP RECALL NOTICE IN THE MAIL WHEN I'D BE ABLE TO SCHEDULE MY APPOINTMENT, BUT FOR THE PAST 6 MONTHS I HAVEN'T RECEIVED NOTHING. I HAVE ALSO CALLED CHRYSLER MULTIPLE TIMES, AND THEY KEEP SAYING THEY HAVEN'T GOTTEN THE PARTS YET. PLEASE GIVE ME A CALL AT [XXX]TO LET ME KNOW WHAT THE STATUS IS, AS THIS IS A HUGE SAFETY HAZARD. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Air bags, Oct 10, 2013
I RECEIVED A RECALL NOTICE OVER 1 1/2 YEARS AGO ON THE JEEP CHEROKEE AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE AND EVERY TIME I CALL THE CHRYSLER DEALERSHIP THEY TELL ME IT'S NOT IN YET. I FIND IT HARD TO BELIEVE THAT SOMETHING THAT CAN CAUSE AN ACCIDENT HAS TAKEN SO LONG TO REPLACE. I WOULD APPRECIATE ANY HELP YOU CAN GIVE ME TO GET THIS RESOLVED. IT SHOULDN'T TAKE THIS LONG!! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Air bags, Oct 8, 2013
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS). THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED IN THE SPRING OF 2013 BUT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Air bags, Oct 4, 2013
I HAVE RECEIVED THE OFFICIAL PRE-RECALL NOTICE INFORMING ME THAT THE ABOVE VEHICLE WAS PART OF THE FEDERAL GOVERNMENT RECALL AND THAT THE OFFICIAL RECALL NOTICE WILL BE FOLLOWING (ESTIMATE OF PRE-RECALL NOTICE 9/2012). I HAVE REGULARLY VISITED MULTIPLE (FOUR) CHRYSLER-DODGE DEALERSHIPS JUST TO HEAR SERVICE PERSONNEL TO SAY THAT THERE IS NO REPAIR KIT AVAILABLE FROM CHRYSLER YET? IS OR IS THERE NOT A RECALL AND OR RECALL REPLACEMENT PARTS AVAILABLE. *TR
Vehicle speed control, Service brakes, Oct 3, 2013, crash
J'AI UN PROBLEME DE FEINAG A FAIBLE VITES LES ROUS QUI BLOQUE VOITURE PIQUE A LAVAN DERAP VEILLEZ EXPLIQUER MERCI. *TR
Air bags, Oct 2, 2013
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS ) IN MARCH OF 2013. THE CONTACT STATED THAT HE CONTACTED THE DEALER NUMEROUS TIMES TO HAVE THE VEHICLE REPAIRED BUT THEY STATED THAT THEY DID NOT HAVE THE NECESSARY PARTS AVAILABLE TO COMPLETE THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.
Air bags, Sep 20, 2013
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS ) IN MARCH 2013. THE CONTACT STATED THAT HE ATTEMPTED TO CONTACT THE DEALER TO HAVE THE VEHICLE REPAIRED BUT THEY STATED THAT THEY DID NOT KNOW WHEN THE PARTS WERE GOING TO BECOME AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED TWO ADDITIONAL TIMES AND ALSO STATED THAT THEY DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ..UPDATED 12-05-13 *BF
Air bags, Sep 19, 2013
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS ADVISED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Sep 18, 2013
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE RECALL LETTER WAS RECEIVED APRIL 2013. THE DEALER ADVISED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Sep 17, 2013
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTICE TEN MONTHS AGO. THE MANUFACTURER ADVISED THAT THE PART WAS NOT AVAILABLE FOR REPAIR AND THEY DID NOT KNOW WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Air bags, Sep 16, 2013
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) IN THE MAIL SEVERAL MONTHS AGO AND STATED THAT THE DEALER INFORMED HIM THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Sep 12, 2013
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE MANUFACTURER AND THE DEALER WERE CONTACTED AND STATED THE PART WAS NOT AVAILABLE FOR REPAIR. THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 98,000. *TR
Air bags, Sep 9, 2013
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) AND STATED THAT THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES.
Air bags, Sep 7, 2013
THIS VEHICLE IS SUBJECT TO RECALL 12V527000. 10 MONTHS LATER, THERE IS NO FIX FROM CHRYSLER. WE LIVE IN A SAFETY INSPECTION STATE. THIS VEHICLE CANNOT PASS SAFETY INSPECTION WITH THE AIR BAG LIGHT ON ALL THE TIME. OUR PAST SAFETY INSPECTION EXPIRED 8/31/13. NOTE THAT IN OUR STATE, THE SAFETY INSPECTION STICKER IS MUCH LARGER THAN THE REGISTRATION STICKER. IT'S EASIER FOR THE POLICE TO DETECT EXPIRED SAFETY THAN EXPIRED REGISTRATION. WE CANNOT LEGALLY DRIVE THIS VEHICLE NOW & EVERY CONSUMER PROTECTION AGENCY I'VE CALLED TELLS ME WE HAVE NO RECOURSE. THIS VEHICLE CANNOT EVEN BE SOLD HERE, EXCEPT FOR PARTS!!!! WE NEED TO HAVE SOMETHING TO DRIVE WHILE CHRYSLER FIGURES OUT HOW THIS CAN BE FIXED, BUT IT SEEMS THEY'RE ALLOWED TO ASSIGN THE B TEAM TO THIS PROBLEM PART-TIME - AS LONG AS THEY SAY THEY'RE WORKING ON IT, WHO CARES IF A LOT OF PEOPLE ARE STUCK WITH LONG-TERM ILLEGAL VEHICLES. THIS IS ONE HECK OF A WAY TO TREAT CUSTOMERS, AND THERE MUST BE SOME **QUICK** AVENUE OF REDRESS FOR US, BECAUSE WE NEED A CAR NOW.
Air bags, Sep 6, 2013
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT ATTEMPTED TO MAKE AN APPOINTMENT TO HAVE THE VEHICLE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE CONTACT WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 119000.... UPDATED 10-17-13 *BF