2002 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,476 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2002 reports, 75 involved a crash and 20 involved a fire. 97 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Engine and engine cooling, cooling system, fanJun 8, 2006
ON CERTAIN SPORT UTILITY VEHICLES, THE PLASTIC BLADES OF THE ELECTRIC MOTOR DRIVEN COOLING FAN MAY SEPARATE AND PENETRATE THE SHROUD.
IF THIS OCCURS WHILE THE HOOD IS OPEN, A PERSON IN THE VICINITY OF THE ENGINE COULD BE STRUCK BY THE BLADE AND INJURED.
DEALERS WILL REPLACE THE ELECTRIC COOLING FAN MODULES FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 4, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V199000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Fuel system, gasoline, fuel injection system, injectorsApr 8, 2002
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A 4.0L ENGINE ONLY, THE DESIGN OF THE INTAKE AND EXHAUST MANIFOLDS COULD ALLOW DEBRIS TO ACCUMULATE AT THE #3 CYLINDER LOCATION.
THIS COULD RESULT IN A VEHICLE FIRE.
DEALERS WILL INSTALL A MANIFOLD SHIELD TO MODIFY THE AIR FLOW CHARACTERISTICS AND TO PREVENT THE ACCUMULATION OF DEBRIS IN THE AREA OF THE #3 CYLINDER. OWNER NOTIFICATION BEGAN MAY 13, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V104000 on NHTSA.gov
Air bags, frontalMar 26, 2002
ON CERTAIN SPORT UTILITY VEHICLES, THE PASSENGER AIR BAG WIRING HARNESS WAS IMPROPERLY MANUFACTURED.
THIS COULD CAUSE IMPROPER AIR BAG DEPLOYMENT IN CERTAIN CRASH CONDITIONS.
DEALERS WILL ADD A WIRING JUMPER TO THE EXISTING CIRCUITRY TO CORRECT THIS CONDITION. OWNER NOTIFICATION BEGAN APRIL 29, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V099000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsJan 31, 2002
CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A FUEL TANK BRUSH GUARD FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 301, "FUEL SYSTEM INTEGRITY." THE ONBOARD REFUELING VAPOR RECOVERY (ORVR) CONTROL VALVE CAN BECOME DETACHED DURING A CRASH, ALLOWING FUEL LEAKAGE.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
DEALERS WILL EITHER REPLACE THE FUEL TANK BRUSH GUARD WITH A SKID PLATE OR REINFORCE THE EXISTING FUEL TANK BRUSH GUARD WITH A REINFORCEMENT BRACKET. OWNER NOTIFICATION WILL BEGIN MARCH 4, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V032000 on NHTSA.gov
Fuel system, gasoline, deliveryDec 5, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE FUEL INLET CHECK VALVE COULD STICK IN THE PARTIALLY OPEN POSITION. THIS CONDITION COULD CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE DURING REFUELING.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT THE FUEL INLET CHECK VALVE. VEHICLES FOUND TO HAVE A STICKING FUEL INLET CHECK VALVE WILL HAVE THE FUEL TANK ASSEMBLY REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 24, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V374000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission controlNov 13, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE ONBOARD VAPOR RECOVERY SYSTEM VENT HOSE MAY HAVE BEEN MISROUTED. THIS COULD ALLOW WATER TO ENTER THE CANISTER WHICH CAN CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE WHEN REFUELING THE TANK.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT (AND REPOSITION AS NECESSARY) THE VENT HOSE. IF THE VENT HOSE IS FOUND IN THE BENT DOWN POSITION, AND THE VEHICLE HAS BEEN DRIVEN MORE THAN 20 MILES, THE CANISTER ASSEMBLY WILL BE REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 3, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V348000 on NHTSA.gov
Electrical system, wiring, interior/under dashSep 10, 2001
VEHICLE DESCRIPTION: CERTAIN SPORT UTILITY VEHICLES ARE BEING RECALLED FOR A SOFTWARE ERROR IN THE INSTRUMENT CLUSTER MICROPROCESSOR. UNDER CERTAIN CONDITIONS, THE CLUSTER, WITH THE MAJORITY OF ITS GAUGES, ILLUMINATION, AND WARNING LAMPS, COULD BECOME INOPERATIVE.
DRIVING THE VEHICLE WITH AN INOPERATIVE CLUSTER COULD CAUSE A DISTRACTION, INCREASING THE RISK OF A CRASH.
DEALERS WILL RE-FLASH THE CLUSTER SOFTWARE TO CORRECT THE CONDITION. OWNER NOTIFICATION BEGAN OCTOBER 8, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V288000 on NHTSA.gov
Representative owner complaints
1,476 reports, newest first.
Air bags, Mar 15, 2013
I RECEIPT SAFETY RECALL M35/NHTSA 12V-527 ON FEBRUARY 2013, EVERY DAY CALL TO THE OFFICE DEALER AND SAID, I AM NOT RECEIPT THE PART. PLEASE CALL AGAIN. I HAVE PROBLEM BECAUSE THE AIRBAG WARNING LIGHT IS PERMANENT ON. THANK YOU SO MUCH FOR YOUR ATTENTION AND THIS PROBLEM. *TR
Air bags, Mar 7, 2013
I WAS SENT A LETTER FROM CHRYSLER ABOUT MY JEEP GRAND CHEROKEE AIRBAG PROBLEM. IN NOVEMBER OF 2012 THIS VEHICLE, WHICH IS DRIVEN BY MY 20 YEAR OLD DAUGHTER, HAD THE AIRBAG LIGHT ILLUMINATE. I CONTACTED OUR MECHANIC HERE IN BEND, OREGON AND HE INFORMED ME THAT THE AIRBAGS WERE NOT FUNCTIONING AND THAT IMMEDIATE ATTENTION WAS NEEDED TO REPAIR THIS PROBLEM. I DID NOT ALLOW MY DAUGHTER TO DRIVE THE CAR AND HAD THE REPAIR MADE AT A COST OF ABOUT $500.00 DOLLARS. SHORTLY AFTER THIS REPAIR, I RECEIVED THE RECALL NOTICE FROM CHRYSLER AND TALKED TO MY MECHANIC WHO CONFIRMED THAT THIS IS EXACTLY THE REPAIR THAT WAS MADE. I SEND CHRYSLER THE REPAIR BILL AS THEY STATED ON THE RECALL FORM. TWO WEEKS AGO I RECEIVED A PHONE CALL FROM CHRYSLER INFORMING ME THAT THE PARTS ARE NOT AVAILABLE TO FIX THIS PROBLEM AND THEY ARE NOT SURE OF WHAT IS CAUSING THE PROBLEM, THEREFORE THEY WILL NOT BE REFUNDED FOR THIS REPAIR. CHRYSLER IS TRYING TO DELAY OR DENY THIS VERY SERIOUS SAFETY ISSUE AND I DO NOT APPRECIATE THE WAY THIS WAS HANDLED. *TR
Visibility, Visibility/wiper, Mar 4, 2013
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DRIVER, FRONT PASSENGER, AND REAR PASSENGER SIDE WINDOWS FAILED. THE CONTACT TOOK THE VEHICLE TO A MECHANIC AND WAS TOLD THAT THE MOTOR FOR THE WINDOWS FAILED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 63,000 AND THE CURRENT MILEAGE WAS 71,000. *TR
Visibility, Visibility/wiper, Mar 2, 2013
THE BLEND DOORS THAT CONTROL THE HEAT FOR DEFROSTING THE WINDSHIELD FOR SAFE CLEAR VISIBILITY BREAK ABOUT EVERY THREE YEARS. MY VEHICLE HAS HAD THIS HAPPEN THREE TIMES SINCE I BOUGHT THE CAR NEW. IT IS ALWAYS THE SAME THING THE NEEDS TO BE FIXED. PLASTIC MATERIAL THAT HOLD THE BLEND DOORS BREAK IN THE SAME SPOT. THE COST AVERAGES $ 1400.00 TO REPAIR. *TR
Air bags, Mar 1, 2013
I RECEIVED A RECALL NOTICE APPROXIMATELY TWO MONTHS AGO SAYING THE VEHICLES AIR BAGS MAY DEPLOY WITHOUT NOTICE OR INCIDENT. I HAVE REPEATEDLY CALLED TO GET THIS CORRECTED AND HAVE BEEN TOLD THAT THE PART IS NOT AVAILABLE. I CALLED THE CHRYSLER HEADQUARTERS AND WAS TOLD THAT THE PART HAS NOT YET BEEN MANUFACTURED AND THERE IS NO TIMELINE FOR WHEN THE PART MAY COME IN. *TR
Air bags, Feb 22, 2013
2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG LIGHT MALFUNCTION IN VEHICLE. *SMD THE CONSUMER STATED THE AIR BAG LIGHT ILLUMINATED AND A TONE WOULD SOUND 2-3 TIMES. IT HAPPENED ON AND OFF FOR A COUPLE OF MONTHS. THE VEHICLE WAS TAKEN TO THE DEALER. HOWEVER, THE TECHNICIAN WAS UNABLE TO FIND A PROBLEM. *JB
Electrical system, Feb 19, 2013
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE INSTRUMENT PANEL FAILED. THE MANUFACTURER WAS NOTIFIED WHO STATED THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 01V288000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 195,000.
Electrical system, Air bags, Feb 15, 2013
CHRYSLER ANNOUNCED A RECALL OF MY 2002 JEEP GRAND CHEROKEES M35/NHTSA 12V-527 INFORMING ME THAT THERE WAS "A SMALL CHANCE OF AN ELECTRICAL OVERSTRESS COULD OCCUR AND IF THIS OVERSTRESS CONDITION OCCUR, IT COULD CAUSE DAMAGE TO THE ORC COMPUTER CHIP CAUSING THE AIRBAG LIGHT TO ILLUMINATE, FOLLOWED ALMOST IMMEDIATELY BY AN INADVERTENT DEPLOYMENT OF THE FRONT OR SIDE AIRBAG! INADVERTENT DEPLOYMENT OF THE AIRBAGS MAY INCREASE THE RISK OF INJURY AND THE POSSIBILITY OF A VEHICLE CRASH." CHRYSLER INTENDS TO REPAIR MY VEHICLE, HOWEVER; THE PART IS CURRENTLY NOT AVAILABLE. WHY IS IT TAKING CHRYSLER SOOO LONG WITH PRODUCING THIS PART??? I CONTACTED MY LOCAL CHRYSLER DEALERSHIP ONLY TO FIND OUT, THE DEALER HAD NO KNOWLEDGE OF THIS RECALL AND COULD NOT ADVISE IF MY VEHICLE WAS EVEN SAFE TO DRIVE. THIS IS EXTREMELY POOR CUSTOMER SERVICE AND NEEDS TO BE RESOLVED, ASAP. IT WOULD APPEAR SINCE THIS VEHICLE IS MORE THAN 10+ YEARS OLD CHRYSLER DOES NOT HAVE ANY INTENTIONS ON THE REPAIR AND DOES NOT WANT TO ACCEPT LIABILITY IF AN ACCIDENT OCCURS WHILE I AM DRIVING IT. AGAIN, EXTREMELY POOR CUSTOMER SERVICE!!!!!!! *TR
Air bags, Feb 8, 2013
IN NOVEMBER 2012, CHRYSLER AND YOU ANNOUNCED A RECALL OF MY AND JUST UNDER A MILLION OTHER 2002 JEEP GRAND CHEROKEES M35/NHTSA 12V-527. IT IS NOW THREE MONTHS LATER. ABOUT THREE WEEKS AGO, I RECEIVED A RECALL NOTICE, TELLING ME, FIRSTLY THERE WAS A RECALL (DOES IT REALLY TAKE TWO+ MONTHS TO NOTIFY ME?) AND THAT CHRYSLER WAS HOPING THE PARTS FOR A PERMANENT FIX, CURRENTLY UNAVAILABLE, WOULD BE AVAILABLE AS QUICKLY AS POSSIBLE -- WITH ABSOLUTELY NO HINT OF HOW LONG THIS MIGHT BE. DOES IT REALLY TAKE MORE THAN THREE MONTHS TO MANUFACTURE AND DISTRIBUTE A PART INVOLVED IN A SAFETY RECALL -- "A SMALL CHANCE OF AN INADVERTENT DEPLOYMENT OF THE FRONT ...OR SIDE AIRBAG! INADVERTENT DEPLOYMENT OF THE AIRBAGS MAY INCREASE THE RISK OF INJURY AND THE POSSIBILITY OF A VEHICLE CRASH." AND, AS FOR NHTSA, SHOULDN'T YOU BE PRODDING CHRYSLER TO HASTEN THE COMPLETION OF THIS RECALL? *TR
Visibility, Feb 5, 2013, fire
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE WIRING FOR THE AIR CONDITIONING UNIT AND THE HEATER COIL RESISTOR OVERHEATED AND BURNED. THERE WAS A CONSTANT SMELL OF BURNING HEAT THROUGH THE INTERIOR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO ADVISED THAT THERE WERE NO RECALLS AND THE RESISTOR AND WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 184,893.
Electrical system, Feb 4, 2013, fire
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING, BURNING FUMES WERE EMITTED INTO THE VEHICLE. AFTER INSPECTING THE VEHICLE, THE CONTACT REALIZED THAT A RESISTOR UNDER THE DASH BOARD STARTED TO MELT. THE CONTACT ALSO MENTIONED THAT THE HEATED SEAT AND HEATER MALFUNCTIONED AND WERE NO LONGER OPERABLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 160,000 AND THE CURRENT MILEAGE WAS 167,000.
Air bags, Feb 1, 2013
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER:12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE MANUFACTURER ADVISED THAT THE NEW PART MIGHT BE AVAILABLE IN MARCH OF 2013. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE AND THE CURRENT MILEAGE WAS 120,000.
Electrical system, Jan 31, 2013, fire
MARCH OF 2009, I TOLD MY DAUGHTERS DAD THE ELECTRICAL SYSTEM WERE NOT WORKING RIGHT. IT STARTED WITH THE ELECTRICAL DOOR LOCKS THAT WORK ON AND OFF FOR DAYS. HE CAME OVER TO SWITCH CARS BECAUSE I DIDN'T FEEL SAFE IN IT. WITH IN TWO DAYS OF HIM DRIVING IT, ON HIS WAY HOME FROM WORK THAT NIGHT THE CAR CAUGHT A FIRE. I WAS STILL MAKING PAYMENTS ON A CAR I NO LONGER HAD. I COULDN'T AFFORD TO CONTINUED PAYMENT AND BUY ANOTHER CAR. SO I TRY TO PURCHASE ONLINE AND WAS SCAM OUT OF $2000.00 THAT AUGUST. I WERE PUT IN CREDIT BUREAU FOR IT AND HAD TO MAKE ARRANGEMENTS TO PAY IT OFF. I RECEIVED A RECALL NOTICE TODAY ABOUT THE ORC COMPUTER CHIPS. THAT CAN DEPLOY CAUSING INJURY AND YOU TO CRASH. I CALLED THE NUMBER TO EXPRESS MY CONCERN, THE PERSON THAT ANSWER HAD NO COMPASSION. HE FIRST UP DATED MY INFO AND ONCE HE LEARNED THE CAR CAUGHT ON FIRE HE HAD NOTHING ELSE TO SAY, OTHER THEN OH YOU NO LONGER HAVE THE CAR, HE GOT QUITE AND SAID THANK YOU FOR CALLING. GOOD BYE *TR
Seats, Jan 30, 2013, fire
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, SMOKE WAS SMELLED INSIDE THE CABIN. THE VEHICLE WAS MOVED TO THE SHOULDER WHERE IT WAS NOTICED THAT SMOKE WAS COMING FROM THE FRONT DRIVER SEAT. THE CONTACT DEACTIVATED THE SEAT WARMER AND DROVE THE VEHICLE HOME. THE DEALER WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN I.D. 09V117000 (SEATS). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 157,000.
Air bags, Engine, Jan 27, 2013
WAS DRIVING AND ALL OF A SUDDEN THE AIR BAG LIGHT AND CHECK ENGINE LIGHT CAME ON. NOW THEY WONT GO OFF. CHECK ENGINE LIGHT HAS BEEN HOOKED UP TO COMPUTER BUT ALL IT SAYS IS THAT THERE'S AN EMISSIONS LEAK BUT NO ONE CAN FIND IT. THE AIR BAG LIGHT WONT GO OFF. *TR
Seats, Jan 13, 2013
THE DRIVER'S SIDE POWER SEAT BRACKET HAD BROKEN IN TWO, TIPPING THE SEAT TO THE RIGHT. *TR
Seats, Dec 31, 2012
THE DRIVER'S SIDE POWER SEAT BRACKET HAD BROKEN IN TWO, TIPPING THE SEAT TO THE RIGHT, MAKING ME OVER-STEER VERY QUICKLY TO THE RIGHT WHICH I HAD TO COMPENSATE FOR IN ORDER TO AVOID RUNNING OFF THE ROAD INTO THE DITCH. I HAVE SINCE READ ONLINE THAT THIS IS A COMMON PROBLEM OF METAL FATIGUE FROM UNDER STRENGTH RAILS. *TR
Air bags, Dec 5, 2012
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THE AIR BAG LIGHT ILLUMINATED CONSTANTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THERE WAS A RECALL BUT HIS VIN WAS NOT INCLUDED. THE RECALL NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS: FRONTAL: SENSOR/CONTROL MODULE). THE MANUFACTURER WAS NOTIFIED BUT DID NOT OFFER ANY ASSISTANCE SINCE THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 150,000.
Visibility, Nov 30, 2012
THE DEFROST ONLY WORKS 50% OF THE TIME. DID NOT WORK WHILE DRIVING DOWN THE HIGHWAY AT 65MPH. THIS WAS EXTREMELY DANGEROUS AS I COULD NOT SEE THROUGH THE WINDSHIELD. THE NEXT DAY WAS WORKING FINE AND A WEEK LATER I HAD THE SAME ISSUE. I HAD THE HEATER CORE REPLACED AND THE ISSUE IS STILL HAPPENING. *TR
Seats, Nov 21, 2012
AFTER JUST LESS THAN 30K MILES, BOTH FRONT SEAT ELEMENTS STARTED TO GET OVERLY HOT, THEN STOPPED WORKING. TOOK INTO DEALER, FOUND SHORT IN BOTTOM ELEMENT. VEHICLE WAS STILLL UNDER WARRANTY, I HAD ALSO BOUGHT AN EXTENDED WARRANTY. EVERYTHING FOR THAT EIGHT WAY POWERED SEAT WAS COVERED BUT THE HEATER ELEMENT. WAS TOLD IT WOULD BE AN $800 PER SEAT FIX. I DECLINED TO HAVE IT FIXED. NOW I FIND OUT THAT THERE IS A RECALL FOR THIS EXACT ISSUE, BUT THAT IT DOES NOT COVER MY VIN NUMBER ACCORDING TO BOTH THE DEALER AND DAIMLERCHRYSLER. IT JUST DOESN'T MAKE ANY SENSE HOW THEY CAN GET AWAY WITH THIS AFTER READING ALL THE BLOGS FROM PEOPLE WITH THIS SAME ISSUE AND THE SAME RESPONSE FROM CHRYSLER. SURE COULD USE SOME HELP GETTING THEM TO STAND BEHIND THEIR PRODUCT. *TR
Engine, Nov 19, 2012
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE PARKED, THE CONTACT NOTICED A LEAK AROUND THE RADIATOR AND DETERMINED THAT THE RADIATOR WAS CRACKED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC ADVISED THE CONTACT THAT THE IGNITION NEEDED TO BE CLEANED AND THE RADIATOR WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 224,000 AND THE CURRENT MILEAGE WAS 300,000.
Engine and engine cooling, Visibility, Nov 14, 2012
MY AC SYSTEM IS FAULTY. HOT AND COLD AIR BLOWS AT THE SAME TIME. WINDOWS CONSTANTLY FOG UP AND I CAN'T SEE. GETTING BLEND DOOR CODES ON THE CLIMATE CONTROL READER. *TR
Air bags, Nov 9, 2012
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 50 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 213,009 AND THE CURRENT MILEAGE WAS 213,110. THE VIN WAS NOT AVAILABLE.
Seats, Sep 13, 2012
WHILE DRIVING, I STEPPED ON MY BRAKE, I HEARD A LOUD "BANG" AND FOUND MYSELF FIRST JAMMED INTO THE STEERING WHEEL/DASH AREA, AND THEN, ONCE MY VEHICLE WAS STOPPED, I WAS IN THE REAR SEAT AREA. UPON FURTHER INVESTIGATION, I FOUND THAT THE REAR SEAT BRACKETS ON MY FRONT (DRIVERS) SEAT WERE BROKEN THROUGH; THE METAL THAT THE SEAT BRACKET IS MADE OF WAS BROKEN AT BOTH REAR CORNERS, AND THE FRONT BOLTS WERE PULLED-THROUGH. THE THIN METAL THE BRACKET IS MADE OF HAD A COUPLE OF CRACKS, AND OVERALL, THE SEAT IS ALMOST USELESS WHEN IT COMES TO DRIVING THE CAR IN A SAFE MANNER. FORTUNATELY, WHEN MY SEAT BROKE I WAS NOT GOING SO FAST AS TO NOT BE INVOLVED IN AN ACCIDENT! IF I HAD BEEN ON THE FREEWAY, I BELIEVE I WOULD NOT BE HERE TODAY WRITING THIS COMPLAINT. THERE ARE NO REASONABLE LOCAL SOURCES TO REPLACE THE BRACKET;(THE JEEP DEALERS WANT TO SELL A NEW SEAT FOR APPROX. 700.00, UNLESS YOU WANT TO PAY $300.00+ FOR ANOTHER SEAT FROM A WRECKING YARD, WHICH WILL ALSO HAVE THE SAME THIN METAL BRACKET). I AM ATTEMPTING TO GET IT WELDED, BUT I HAVE ALREADY BEEN INFORMED THAT THIS WILL BE A TEMPORARY REPAIR AT BEST; THE METAL THE BRACKET IS MADE OF IS FAR TOO THIN TO HANDLE THE WEIGHT OF A PERSON USING THE SEAT FOR A LONG PERIOD OF TIME, AND WILL BREAK AGAIN). HELP! *TR
Engine, Aug 28, 2012
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT WHILE DRIVING 55 MPH THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE FAILURE RECURRED SEVERAL TIMES. THE FAILURE AND CURRENT MILEAGE WAS 98,000.