2002 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,476 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2002 reports, 75 involved a crash and 20 involved a fire. 97 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Engine and engine cooling, cooling system, fanJun 8, 2006
ON CERTAIN SPORT UTILITY VEHICLES, THE PLASTIC BLADES OF THE ELECTRIC MOTOR DRIVEN COOLING FAN MAY SEPARATE AND PENETRATE THE SHROUD.
IF THIS OCCURS WHILE THE HOOD IS OPEN, A PERSON IN THE VICINITY OF THE ENGINE COULD BE STRUCK BY THE BLADE AND INJURED.
DEALERS WILL REPLACE THE ELECTRIC COOLING FAN MODULES FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 4, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V199000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Fuel system, gasoline, fuel injection system, injectorsApr 8, 2002
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A 4.0L ENGINE ONLY, THE DESIGN OF THE INTAKE AND EXHAUST MANIFOLDS COULD ALLOW DEBRIS TO ACCUMULATE AT THE #3 CYLINDER LOCATION.
THIS COULD RESULT IN A VEHICLE FIRE.
DEALERS WILL INSTALL A MANIFOLD SHIELD TO MODIFY THE AIR FLOW CHARACTERISTICS AND TO PREVENT THE ACCUMULATION OF DEBRIS IN THE AREA OF THE #3 CYLINDER. OWNER NOTIFICATION BEGAN MAY 13, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V104000 on NHTSA.gov
Air bags, frontalMar 26, 2002
ON CERTAIN SPORT UTILITY VEHICLES, THE PASSENGER AIR BAG WIRING HARNESS WAS IMPROPERLY MANUFACTURED.
THIS COULD CAUSE IMPROPER AIR BAG DEPLOYMENT IN CERTAIN CRASH CONDITIONS.
DEALERS WILL ADD A WIRING JUMPER TO THE EXISTING CIRCUITRY TO CORRECT THIS CONDITION. OWNER NOTIFICATION BEGAN APRIL 29, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V099000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsJan 31, 2002
CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A FUEL TANK BRUSH GUARD FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 301, "FUEL SYSTEM INTEGRITY." THE ONBOARD REFUELING VAPOR RECOVERY (ORVR) CONTROL VALVE CAN BECOME DETACHED DURING A CRASH, ALLOWING FUEL LEAKAGE.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
DEALERS WILL EITHER REPLACE THE FUEL TANK BRUSH GUARD WITH A SKID PLATE OR REINFORCE THE EXISTING FUEL TANK BRUSH GUARD WITH A REINFORCEMENT BRACKET. OWNER NOTIFICATION WILL BEGIN MARCH 4, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V032000 on NHTSA.gov
Fuel system, gasoline, deliveryDec 5, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE FUEL INLET CHECK VALVE COULD STICK IN THE PARTIALLY OPEN POSITION. THIS CONDITION COULD CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE DURING REFUELING.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT THE FUEL INLET CHECK VALVE. VEHICLES FOUND TO HAVE A STICKING FUEL INLET CHECK VALVE WILL HAVE THE FUEL TANK ASSEMBLY REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 24, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V374000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission controlNov 13, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE ONBOARD VAPOR RECOVERY SYSTEM VENT HOSE MAY HAVE BEEN MISROUTED. THIS COULD ALLOW WATER TO ENTER THE CANISTER WHICH CAN CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE WHEN REFUELING THE TANK.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT (AND REPOSITION AS NECESSARY) THE VENT HOSE. IF THE VENT HOSE IS FOUND IN THE BENT DOWN POSITION, AND THE VEHICLE HAS BEEN DRIVEN MORE THAN 20 MILES, THE CANISTER ASSEMBLY WILL BE REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 3, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V348000 on NHTSA.gov
Electrical system, wiring, interior/under dashSep 10, 2001
VEHICLE DESCRIPTION: CERTAIN SPORT UTILITY VEHICLES ARE BEING RECALLED FOR A SOFTWARE ERROR IN THE INSTRUMENT CLUSTER MICROPROCESSOR. UNDER CERTAIN CONDITIONS, THE CLUSTER, WITH THE MAJORITY OF ITS GAUGES, ILLUMINATION, AND WARNING LAMPS, COULD BECOME INOPERATIVE.
DRIVING THE VEHICLE WITH AN INOPERATIVE CLUSTER COULD CAUSE A DISTRACTION, INCREASING THE RISK OF A CRASH.
DEALERS WILL RE-FLASH THE CLUSTER SOFTWARE TO CORRECT THE CONDITION. OWNER NOTIFICATION BEGAN OCTOBER 8, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V288000 on NHTSA.gov
Representative owner complaints
1,476 reports, newest first.
Seats, Feb 27, 2010
DRIVER SIDE SEAT LOWER FRAME BROKE WHILE ME DRIVING AND MADE ME SWERVE LEFT ALMOST RUNNING OFF THE BY-PASS,UPON LOOKING AT MY SEAT I REVEALED A CRACKED LOWER SEAT FRAME,WHICH MAKES ME VERY UNCOMFORTABLE WHEN DRIVING, THE SEAT IS VERY LOOSE. MY ACTUAL WEIGHT IS 210LBS 5 11" I FEEL THAT THE SEAT SHOULD BE ASSEMBLED TO EASILY HANDLE A 250LB PERSON. *TR
Seats, Feb 20, 2010, fire
MY HEATED SEAT ON MY 2002 JEEP GRAND CHEROKEE OVERLAND GOT TO HOT AND MELTED THE SEAT PADDING ON THE DRIVERS SIDE IT DOSE NOT WORK AND THERE IS A RECALL ON THEM AND MY JEEP IS NOT ON THE RECALL. *TR
Power train, Vehicle speed control, Feb 18, 2010
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHEN SHE TRIED TO ACCELERATE FROM THE STOP LIGHT, THE VEHICLE DID NOT RESPOND IMMEDIATELY. WHEN THE CONTACT REMOVED HER FOOT FROM THE GAS PEDAL, THE VEHICLE LUNGED FORWARD. THE VEHICLE THEN BEGAN TO ACCELERATE VERY SLOWLY AND WITHIN A FEW MINUTES IT STARTED TO DRIVE NORMALLY. THE CURRENT MILEAGE WAS 162,500 AND THE FAILURE MILEAGE WAS 162,000. UPDATED 3/30/2010 UPDATED 05/06/10*JB
Seats, Feb 16, 2010
WHILST DRIVING HEARD A SNAP AND THE FRONT DRIVER'S SEAT STARTED TO WOBBLE. THE METAL BRACKET SNAPPED. THIS IS A 2003 JEEP GRAND CHEROKEE. *TR
Seats, Feb 16, 2010
MY 2002 JEEP CHEROKEE LIMITED FRONT DRIVER SEAT BRACKETS HAVE BROKEN ON ALL 4 LEGS WHERE THEY BOLT ONTO THE FLOOR.. I HAD THEM WELDED BACK AND IT APPEARED STURDY UNTIL THE OTHER DAY WHEN I WENT TO GET INTO THE SEAT... THE LEFT UPPER FRONT BRACE BROKE COMPLETELY THRU. I CALLED CROSS JEEP IN LOUISVILLE KY, TO REPLACE THIS PART... THEY SAID I HAD TO PAY $331 IN ADVANCE AND COULDN'T GIVE ME A VERY GOOD DATE WHEN THE ORDER WILL BE FILLED... HE PULLED UP CURRENT ORDERS FROM DEC 2009 AND THE ETA ON THEIR SEATS WAS JUNE 2010.. THIS IS A MAJOR SAFETY PROBLEM.... ITS LIKE NOT WEARING A SEAT BELT BECAUSE YOU ARE NOT STRAPPED DOWN TO ANYTHING... *TR
Seats, Feb 10, 2010
DRIVER SIDE SEAT TOTALLY BROKE, INCLUDING THE BRACKETS ON THE BOTTOM, AND THE RIGHT SIDE OF THE BACK PART OF THE SEAT. IT IS VERY DANGEROUS, WAS DRIVING ON THE FREEWAY WHEN IT HAPPENED AND THE SEAT JUST SNAPPED. NOW I'M HAVING A HARD TIME FINDING A REPLACEMENT SEAT... *TR
Seats, Feb 10, 2010
MY 2002 JEEP GRAND CHEROKEE DRIVER'S SEAT BREAKS FROM THE FRAME OF THE VEHICLE. THE SEAT WAS REWELDED TO THE FRAME BUT THEN THE RAILS THAT ARE ATTACHED TO THE VEHICLE BROKE AND NEEDED TO BE REPLACED. A JEEP DEALERS' MECHANIC STATED THAT THIS WAS A COMMON PROBLEM WITH THIS VEHICLE. *TR
Visibility, Feb 5, 2010
I WOULD LIKE SOMEONE TO CHECK INTO THE TYPE OF PRODUCT THAT CHRYSLER (JEEP) TO BE SPECIFIC IS USING ON THEIR WINDOWS. I HAVE A 2002/AND 2003 JEEP GRAND CHEROKEE LAREDO AT THIS TIME ONLY ONE WINDOW IS OPERABLE THAT BEING THE PASSENGER SIDE, THE OTHER THREE WINDOWS HAVE TO BE TAPED UP, TO STAY UP, THE WINDOWS CAN NOT BE FULLY SECURED WHICH CAUSES RAIN TO ENTER THE VEHICLE, AND ALSO DAMPNESS WHEN SITTING OUT OVERNIGHT. THIS ALSO OCCURS WHEN DRIVING AT NIGHT, WHEN I EXPLAINED THIS PROBLEM TO CHRYSLER I WAS TOLD THIS WAS NOT A SAFETY ISSUE I BEG TO DIFFER TRYING TO NOT HAVE IT RAINING ON YOU WHEN DRIVING OR COMING IN THE OTHER WINDOWS IS A SAFETY ISSUE THEY EXPLAINED THAT THE VEHICLES WERE OUT OF WARRANTY I DID NOT KNOW THERE WAS A WARRANTY ON SAFETY. THE WEB SITE SHOWS THERE ARE THOUSANDS OF THIS PARTICULAR MODEL WITH THE SAME PROBLEM A HIGH POWER NEEDS TO STEP UP AND INVESTIGATE THE INFERIOR PRODUCTS BEING USED BY THIS COMPANY CHRYSLER WANTS TO FALL ON DEAF EARS RATHER THAN BACK ITS PRODUCT THAT IS ONE REASON THAT IMPORTS ARE A MUCH MORE POPULAR VEHICLE, THOUGH THEY ALSO HAVE SOME PROBLEMS, BUT IT SEEMS THAT THE FOREIGN AUTO MAKERS ARE WILLING TO BACK THEIR PRODUCT THEY HAVE PRIDE IN THEIR SELVES UNLIKE AMERICAN MFGS. *TR
Visibility, Feb 1, 2010
VISIBILITY-DEFROST. *TR
Visibility, Feb 1, 2010
HEATING SYSTEM IN 2002 JEEP GRAND CHEROKEE FAILED. I DON'T HAVE DEFROST, HEAT. HAVE HEARD OF NUMEROUS COMPLAINTS FROM OTHER CHEROKEE OWNERS WITH THE SAME PROBLEM. *TR
Visibility, Jan 19, 2010
ANOTHER BLEND DOOR FAILURE COMPLAINT. PASSENGER SIDE WENT OUT AND NOT ONLY DOES IT AFFECT THE DEFROSTING ABILITY ON THAT SIDE OF THE WINDSHIELD, A PASSENGER HAS NO HEAT EITHER. BLOWS COLD AIR ALL THE TIME. CHRYSLER HAS KNOWN ABOUT THIS PROBLEM WITH THE CHEAP PLASTIC PARTS USED TO MANUFACTURE THE UNITS BUT DON'T TAKE RESPONSIBILITY FOR DOING THE RIGHT THING AND FIXING THEM FOR FREE. MY JEEP HAD LESS THAN 50K ON IT WHEN THE FAILURE OCCURRED. I WILL NEVER BUY ANOTHER CHRYSLER PRODUCT. THEY ARE DESPICABLE. *TR
Electrical system, Seats, Jan 18, 2010
DRIVER'S SIDE HEATED SEAT GOT EXTREMELY HOT AND HAS SINCE QUIT WORKING. CALLED DEALER AND CHRYSLER/JEEP AND BOTH SAY IT IS NOT COVERED UNDER THE CURRENT RECALL #J14. I SEE WHERE THERE ARE 17 UNDER THE "SEAT" HEADING OF COMPONENT AND OTHERS UNDER THE ELECTRICAL HEADING. THIS SHOULD BE A RECALL SOMEDAY AND SOON. *TR
Seats, Jan 11, 2010
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER SIDE HEATED SEAT STOPPED WORKING. THE FAILURE WAS CAUSED BY A FAULTY WIRE. THE CONTACT VIEWED RECALL NUMBER 09V117000, SEATS FRONT ASSEMBLY SEAT HEATER/COOLER; HOWEVER, HE WAS ADVISED THAT HIS VIN WAS NOT RELATED ALTHOUGH THE FAILURE WAS IDENTICAL. THE CONTACT IS CONCERNED ABOUT THE RISK SINCE SOMEONE COULD HAVE BEEN SERIOUSLY INJURED. THE FAILURE MILEAGE WAS 150,200. UPDATED 02/19/10 *BF THE CONSUMER STATED THE SEATS STARTED TO SMOKE PRIOR TO THE FAILURE. UPDATED 05/05/10.*JB
Electrical system, Jan 2, 2010
KEY WON'T TURN IN IGNITION, STEERING WHEEL LOCKED, CAR WON'T SHIFT OUT OF PARK. THIS IS THE FIRST TIME I'VE HAD THIS ISSUE. CAR HAD TO BE TOWED TO AUTO REPAIR SHOP. *TR
Steering, Electrical system, Jan 2, 2010
KEY WON'T TURN IN IGNITION, STEERING WHEEL LOCKED, CAR WON'T SHIFT OUT OF PARK. THIS IS THE FIRST TIME I'VE HAD THIS ISSUE. CAR HAD TO BE TOWED TO AUTO REPAIR SHOP. *TR
Visibility, Dec 31, 2009
THE HEATER / DEFROSTER STOPPED BLOWING HOT AIR OUT ON BOTH PASSENGER AND DRIVER'S SIDE OF VEHICLE CAUSING DANGEROUS CONDITIONS WHILE DRIVING IN COLD CONDITIONS. I LIVE IN COLORADO AND THE OTHER DAY EVEN THE INSIDE REAR VIEW MIRROR WAS FROZEN AND WAS NO USE. *TR
Seats, Dec 30, 2009
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE HEATED SEATS ON THE DRIVER-SIDE BURNED HIS LEG AFTER BEING TURNED ON. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. HE WAS ADVISED THAT HIS VEHICLE WAS EXCLUDED FROM RECALL NHTSA # 09V117000 (SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER). THE FAILURE MILEAGE WAS 71,150.
Engine and engine cooling, Dec 28, 2009
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE LAREDO. WHILE DRIVING 40 MPH THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALERSHIP. PRIOR TO THE FAILURE THE FAN RELAY HAD TO BE REPLACED SEVERAL DIFFERENT TIMES. THE CURRENT AND FAILURE MILEAGES WERE 75000.
Seats, Dec 22, 2009
MY DRIVERS SEAT HAS BROKEN OFF OF MY CAR OFFERING NO SUPPORT IN THE EVENT OF AN ACCIDENT. THE BRACKET THAT HOLDS THE SEAT ONTO THE CAR BROKE AT THE BASE WHERE THE BOLTS HOLD IT ONTO THE CAR. IF JUST SITTING IN THE SEAT BREAKS IT HOW WELL WILL THIS HOLD UP IN THE EVENT OF AN ACCIDENT? GETTING INTO AN ACCIDENT AT A HIGHWAY SPEED COULD TOTALLY BREAK THE SEAT OFF OF THE CAR AND OFFER NO HELP IN THE EVENT OF A CRASH. IN MY OPINION THE SEAT SHOULD NEVER BREAK OFF OF THE CAR. THE SEAT AND THE SEATBELT ARE THE ONLY THINGS OFFERING ME SUPPORT IN THE EVENT OF AN ACCIDENT. I HAVE HAD OLDER CARS BEFORE THIS ONE WITH MORE MILES THAT HAVE NEVER HAD THIS PROBLEM. *TR
Seats, Dec 17, 2009
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE LIMITED. THE DRIVER SIDE HEAT ACTIVATED SEAT WOULD BECOME TOO HOT WHEN TURNED ON THE HIGH LEVEL. ALSO THE PASSENGER SIDE SEAT HEATER FAILED. HE WOULD ONLY BE ABLE TO ADJUST THE HEATER TO LOW WHICH HE NOTICED NO PROBLEMS WITH TO-DATE. HE TOOK THE VEHICLE TO THE DEALERSHIP AND WAS TOLD THAT FAILURE WAS COMMON FOR HIS MODEL TYPE.. HE REFERENCED RECALL 09V117000(SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER), BUT THE MANUFACTURER TOLD HIM THAT HIS VEHICLE WAS NOT INCLUDED. THE VEHICLE HAD NOT BEEN REPAIRED TO-DATE. THE CURRENT MILEAGE WAS 67,452. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Visibility, Dec 11, 2009
JEEP GRAND CHEROKEE BLEND DOORS. THAT ALL I HAVE TO SAY. THE BLEND DOORS ARE JUNK. THEY BREAK IN EVERY JEEP GC. IT'S A 1500 DOLLAR JOB THAT CHRYSLER IS AWARE OF. IT HAPPENS IN ALL JEEPS. THE DOORS BREAK, LEAVING THE PASSENGER COMPARTMENT WITH NO HEAT. CHRYSLER IS AWARE OF THIS PROBLEM. THEY HAVE ISSUED A TECH BULLETIN, BUT STILL THEY DO NOT RECALL THIS PART. THIS IS '!@#$%. THEY KNOW ABOUT THE PROBLEM. FIX IT FOR THE CONSUMER ALREADY! *TR
Visibility, Dec 10, 2009
I AM PAYING FOR A 2002 JEEP GRAND CHEROKEE THAT I PURCHASED USED IN 12-06. I HAVE HAD A PROBLEM WITH THE HEATER 6 MONTHS AFTER I PURCHASED IT USED, WHICH THE DEALER WOULD NOT REPAIR. I CALLED CHRYSLER AND NO ONE RETURNED MY CALL UNTIL THIS MONTH. I RECEIVED A RECALL ABOUT THE FAN BLADES AND TOOK IT INTO THE SHOP. PRIOR TO THE SHOP APPOINTMENT THE CHECK ENGINE LIGHT CAME ON, I ASKED THE SERVICE TECH TO CHECK WHY THE HEATER WAS NOT WORKING AND WHY THE CHECK ENGINE LIGHT WAS ON. HE CALLED ME TO TELL ME THAT THE RECALL PART WAS ON BACK ORDER AND THAT THE BLEND MOTOR AND DOORS ON THE HEATER WERE BROKEN AND THAT THE LEAK DETECTION PUMP HAD GONE OUT, WHICH WOULD PREVENT ME FROM GETTING IT INSPECTED. HE ALSO TOLD ME THAT THE HEATER PLUGS WERE MELTED AND IT NEEDED A WIRING HARNESS REPLACEMENT. THE DASH GETS VERY HOT WHICH HAS MELTED THE PLUGS BUT NO HEAT IS BLOWING INTO THE VEHICLE. THIS COULD CAUSE A FIRE INSIDE THE VEHICLE. ALSO THE LEAK DETECTION PUMP IS AN EMISSIONS PROBLEM AND PER FEDERALLAW HAS TO BE OPERATING IN ORDER TO PASS INSPECTION. I SPOKE WITH CHRYSLER AND ASKED THEM TO REPAIR THE VEHICLE AND THEY LAUGHED AT ME, TELLING ME THIS VEHICLE HAD BEEN OUT OF WARRANTY FOR 4.5 YEARS. (IT WAS OUT WHEN I PURCHASED IT.)AND IF IT WERE STILL UNDER WARRANTY THEN THEY WOULD FIX IT. I ALSO ASKED WHY IF THE RECALL HAD BEEN OUT SINCE 2006 THEN WHY WAS I JUST NOW GETTING IT, AND THE PART WAS ON BACK ORDER WHICH TELLS ME THAT I HAVE BEEN DRIVING AN UNSAFE VEHICLE.HE ALSO TOLD ME THAT THE HEATER BEING BROKEN WAS NOT A SAFETY ISSUE, IT IS DUE TO NOT HAVING HEAT TO DEFROST WINDOWS AND PLUGS MELTING COULD CAUSE A FIRE. I HAVE CHECKED THE WEB AND THERE ARE SO MANY WEB SITES THAT TALK ABOUT THESE PROBLEMS WITH THE JEEPS THAT GO BACK TO 1998- 2005. PLEASE HELP ME I AM OUT OF WORK DUE THE MEDICAL PROBLEMS AND I HAVE A VERY TIGHT BUDGET. I HAVE CONTACTED THE N.C. ATTORNEY GENERALS OFFICE, CONSUMER AFFAIRS, CHRYSLER, NAT. ASSOC. CONSUMER AFFAIRS. AT THIS POINT NOTHING HAS BEEN DONE.-SHARON *TR
Seats, Dec 5, 2009
2001 JEEP GRAND CHEROKEE HEATED SEAT FAILURE AND FIRE, THE HEATED SEAT STOPPED WORKING ON INVESTIGATION OF THE CAUSE IT WAS DISCOVERED THAT THE CARBON FIBER ELEMENT IN THE SEAT CUSHION HAD FAILED AND BURNED THE SURROUNDING FOAM AND SEAT COVER MATERIAL. *TR
Seats, Nov 30, 2009, fire
TL* THE CONTACT OWNS A 2002 GRAND JEEP CHEROKEE. THE DRIVER-SIDE HEATED SEATS BURNT HIS LEGS. HE TOOK HIS VEHICLE TO THE DEALER AND WAS ADVISED THAT HIS VEHICLE WAS EXCLUDED FROM RECALL # 09V117000 (SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER). HE THEN CALLED THE JEEP MANUFACTURER, BUT WAS NOT PROVIDED WITH ANY ASSISTANCE. THE FAILURE MILEAGE WAS 60,000. UPDATED 01/12/10 *BF UPDATED 01/14/10. *JB
Seats, Nov 30, 2009
2002 JEEP GRAND CHEROKEE OVERLAND 10 WAY HEATED POWER MEMORY SEAT . THE ORIGINAL SEAT HEATER ELEMENT BURNT UP IN WINTER OF 2006 . THE MECHANIC WHO FIXED THE CAR SAID THAT THERE WAS A NOTICEABLE BURN MARKS ON THE LEATHER UNDERSIDE OF THE SEAT CUSHION. THE REPLACEMENT UNIT BURNT AGAIN IN 2008. I THEN DECIDED AGAINST PAYING FOR THE REPAIR AGAIN. NOW CHRYSLER HAS RECALLED OVER A 100000 JEEPS FOR SEAT PROBLEM UNDER RECALL J17. I AM TOLD BY CHRYSLER MY 2002 IS NOT INVOLVED IN THE RECALL. I FEEL IF IT IS NOT, IT SHOULD BE. APPARENTLY THEY HAVE A PROBLEM ALSO SINCE THE ORIGINAL REPAIR WAS ONLY 100 DOLLARS AND WHEN IT HAPPENED THE SECOND TIME IT WAS OVER 300 DOLLARS. *TR