2002 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,476 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2002 reports, 75 involved a crash and 20 involved a fire. 97 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Engine and engine cooling, cooling system, fanJun 8, 2006
ON CERTAIN SPORT UTILITY VEHICLES, THE PLASTIC BLADES OF THE ELECTRIC MOTOR DRIVEN COOLING FAN MAY SEPARATE AND PENETRATE THE SHROUD.
IF THIS OCCURS WHILE THE HOOD IS OPEN, A PERSON IN THE VICINITY OF THE ENGINE COULD BE STRUCK BY THE BLADE AND INJURED.
DEALERS WILL REPLACE THE ELECTRIC COOLING FAN MODULES FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 4, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V199000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Fuel system, gasoline, fuel injection system, injectorsApr 8, 2002
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A 4.0L ENGINE ONLY, THE DESIGN OF THE INTAKE AND EXHAUST MANIFOLDS COULD ALLOW DEBRIS TO ACCUMULATE AT THE #3 CYLINDER LOCATION.
THIS COULD RESULT IN A VEHICLE FIRE.
DEALERS WILL INSTALL A MANIFOLD SHIELD TO MODIFY THE AIR FLOW CHARACTERISTICS AND TO PREVENT THE ACCUMULATION OF DEBRIS IN THE AREA OF THE #3 CYLINDER. OWNER NOTIFICATION BEGAN MAY 13, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V104000 on NHTSA.gov
Air bags, frontalMar 26, 2002
ON CERTAIN SPORT UTILITY VEHICLES, THE PASSENGER AIR BAG WIRING HARNESS WAS IMPROPERLY MANUFACTURED.
THIS COULD CAUSE IMPROPER AIR BAG DEPLOYMENT IN CERTAIN CRASH CONDITIONS.
DEALERS WILL ADD A WIRING JUMPER TO THE EXISTING CIRCUITRY TO CORRECT THIS CONDITION. OWNER NOTIFICATION BEGAN APRIL 29, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V099000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsJan 31, 2002
CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A FUEL TANK BRUSH GUARD FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 301, "FUEL SYSTEM INTEGRITY." THE ONBOARD REFUELING VAPOR RECOVERY (ORVR) CONTROL VALVE CAN BECOME DETACHED DURING A CRASH, ALLOWING FUEL LEAKAGE.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
DEALERS WILL EITHER REPLACE THE FUEL TANK BRUSH GUARD WITH A SKID PLATE OR REINFORCE THE EXISTING FUEL TANK BRUSH GUARD WITH A REINFORCEMENT BRACKET. OWNER NOTIFICATION WILL BEGIN MARCH 4, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V032000 on NHTSA.gov
Fuel system, gasoline, deliveryDec 5, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE FUEL INLET CHECK VALVE COULD STICK IN THE PARTIALLY OPEN POSITION. THIS CONDITION COULD CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE DURING REFUELING.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT THE FUEL INLET CHECK VALVE. VEHICLES FOUND TO HAVE A STICKING FUEL INLET CHECK VALVE WILL HAVE THE FUEL TANK ASSEMBLY REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 24, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V374000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission controlNov 13, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE ONBOARD VAPOR RECOVERY SYSTEM VENT HOSE MAY HAVE BEEN MISROUTED. THIS COULD ALLOW WATER TO ENTER THE CANISTER WHICH CAN CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE WHEN REFUELING THE TANK.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT (AND REPOSITION AS NECESSARY) THE VENT HOSE. IF THE VENT HOSE IS FOUND IN THE BENT DOWN POSITION, AND THE VEHICLE HAS BEEN DRIVEN MORE THAN 20 MILES, THE CANISTER ASSEMBLY WILL BE REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 3, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V348000 on NHTSA.gov
Electrical system, wiring, interior/under dashSep 10, 2001
VEHICLE DESCRIPTION: CERTAIN SPORT UTILITY VEHICLES ARE BEING RECALLED FOR A SOFTWARE ERROR IN THE INSTRUMENT CLUSTER MICROPROCESSOR. UNDER CERTAIN CONDITIONS, THE CLUSTER, WITH THE MAJORITY OF ITS GAUGES, ILLUMINATION, AND WARNING LAMPS, COULD BECOME INOPERATIVE.
DRIVING THE VEHICLE WITH AN INOPERATIVE CLUSTER COULD CAUSE A DISTRACTION, INCREASING THE RISK OF A CRASH.
DEALERS WILL RE-FLASH THE CLUSTER SOFTWARE TO CORRECT THE CONDITION. OWNER NOTIFICATION BEGAN OCTOBER 8, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V288000 on NHTSA.gov
Representative owner complaints
1,476 reports, newest first.
Service brakes, Hydraulic, Jun 1, 2007
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH, THE FRONT END OF THE VEHICLE SHOOK WHEN THE BRAKES WERE DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE FRONT ROTORS WERE WARPED DUE TO EXCESSIVE HEAT. THIS FAILURE HAS OCCURRED PREVIOUSLY. THE CORRECT VIN, # OF CYLINDERS, AND ENGINE SIZE WERE UNKNOWN. THE CURRENT MILEAGE IS 55,000 AND FAILURE MILEAGE WAS 45,239.
Visibility, May 31, 2007
VENTILATION SYSTEM FAILURE, CANNOT USE DEFROST TO SEE OUT WINDSHIELD WHEN FOG APPEARS. *TR
Visibility, May 29, 2007
HVAC SYSTEM DIED, BLEND DOORS AND RECIRC DOORS LOCATED UNDER DASH HAVE FAILED, THIS IS A COMMON PROBLEM ON THIS VEHICLE, $2000 TO FIX, CHRYSLER SHOULD RECALL THIS PROBLEM AS EVERY GRAND CHEROKEE EXPERIENCES IT. SO UNTIL FIXED NO VENTILATION, NOTABLE DEFROST SO WINDSHIELD FOGS UP CAUSING UNSAFE VISIBILITY. *TR
Service brakes, Hydraulic, May 18, 2007
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT CALLED PERTAINING TO THE CLASS ACTION SUIT AGAINST JEEP FOR THE BRAKES. SHE HAS BEEN EXPERIENCING SEVERE BRAKE AND ROTOR FAILURE. SHE STATED THAT WHEN SHE DEPRESSES THE BRAKES, THE VEHICLE PULSATES HORRIBLY AND OUT OF CONTROL, CAUSING THE STEERING WHEEL TO SHAKE. EVERY TIME THE VEHICLE WAS TAKEN TO THE DEALER, THEY STATED THAT SHE NEEDED A FRONT END ALIGNMENT. THE CONTACT HAS HAD THE ALIGNMENT PERFORMED THREE TIMES AND THE FAILURE STILL OCCURS. SHE HAS CONTACTED THE MANUFACTURER WHO STATED THAT SHE DOES NOT QUALIFY FOR THE CLASS ACTION SUIT BECAUSE HER VEHICLE IS AN OLDER MODEL. THE CONTACT STATED THAT THE MECHANICS HAVE CONTINUED TO PLACE THE FAULTY PART ON HER VEHICLE DUE TO THE DATE OF THE CLASS ACTION SUIT. NEW TIRES WERE ALSO INSTALLED AS SUGGESTED BY THE MECHANIC. APPROXIMATELY 10,000 MILES LATER, THE BRAKES ARE NEEDING TO BE REPLACED. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT MILEAGE IS 80,655 AND THE FAILURE MILEAGE WAS UNKNOWN.
Visibility, Equipment, May 16, 2007
THE HEATING/AIR CONDITIONING SYSTEM ON 2002 GRAND CHEROKEE WAS FAULTY. THE VEHICLE HAS JUST OVER 65000 MILES ON IT. I JUST HAD IT REPAIRED AT A COST OF OVER $1000 AND IT WAS STILL MAKING NOISES THAT LEAD ME TO BELIEVE IT WILL FAIL AGAIN. IT WASNACCEPTABLE THAT A CAR COMPANY WITH AS MUCH EXPERIENCE AS DAIMLER CHRYSLER COULD NOT DESIGN A QUALITY HEATING / AIR CONDITIONING SYSTEM.*AK
Electrical system, May 13, 2007
ENGINE LIGHT KEEPS COMING ON. DEALER, CAR MAX, STATED IT WAS A CHIP WHICH COST $350 TO REPAIR. THEY STATED IT WAS NOT LIFE THREATENING AND WILL NOT REPAIR IT AT THEIR COST. I NEED TO KNOW WHEN THE LIGHT CAME ON IF THE ENGINE WAS IN TROUBLE OR NOT, AND I FELT IT SHOULD BE REPAIRED AT THEIR EXPENSE. *AK
Service brakes, Hydraulic, May 7, 2007
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE LIMITED. WHILE DRIVING 5 MPH, THE CONTACT ATTEMPTED TO BRAKE BUT THE VEHICLE LUNGED FORWARD. THE GEAR WAS SHIFTED INTO NEUTRAL IN ORDER TO STOP THE VEHICLE. WHILE DRIVING IN REVERSE, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE LUNGED BACKWARDS. THE DRIVING CONDITIONS WERE FAVORABLE DURING BOTH FAILURES. PRIOR TO THESE FAILURES, THE VEHICLE OPERATED NORMALLY AND HAD NO PREVIOUS REPAIR WORK. THE CURRENT AND FAILURE MILEAGES WERE 77,000.
Visibility, May 3, 2007
2002 JEEP GRAND CHEROKEE - BROKEN "HEATER BLEND DOORS". INTERNAL FAILURE RESULTED IN APPROX. $850 REPAIR. RESEARCH HAS SHOWN THAT THIS IS A COMMON FAILURE FOR THIS MODEL JEEP. FOUR DEALERSHIPS TOLD ME THAT THIS "HAPPENS TO ALL 99-04 CHEROKEES" AND THAT JEEP HAS NOT BEEN WILLING TO ISSUE A RECALL. *JB
Visibility, Apr 28, 2007
COLD AIR ONLY / NO HEAT OR DEFOGGER ON DRIVERS SIDE / DOOR TRAVEL TOO SMALL / LARGE. DEALER QUOTE OF $1100 TO REPAIR/REPLACE HVAC SUB ASSEMBLIES. *TR
Visibility, Apr 27, 2007
AS ROLLING UP POWER WINDOW DRIVER DOOR LOUD POP WHICH STARTED ME. ATTEMPTED TO ROLL BACK DOWN AND MOVED SLOWLY SO LET UP ON CONTROL BUTTON. WINDOW SLOWLY SLID INTO DOOR. *JB
Engine and engine cooling, Apr 26, 2007
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. ON SEPTEMBER 20, 2005 THE RADIATOR FAN FAILED WHILE DRIVING 20 MPH. THE CONTACT STATED THAT THE VEHICLE BEGAN TO MAKE LOUD NOISES WHEN THE THE ELECTRIC RADIATOR FAN FRACTURED AND SEPARATED INTO 50 PIECES. SHE TOOK THE VEHICLE TO A MECHANIC AND HAD THE RADIATOR FAN REPAIRED. AFTERWARDS, THE CONTACT RECEIVED SAFETY RECALL # 06V199000 REGARDING ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN, AND WOULD LIKE TO BE REIMBURSED. THE DEALER STATED THAT THE VEHICLE HASDA HOLE IN THE RADIATOR, AND HER REQUEST WAS DENIED BECAUSE THE FAILURE WAS PREVIOUSLY REPAIRED. THE CURRENT MILEAGE IS 70,000, AND FAILURE MILEAGE WAS 65,000. THE RADIATOR FAILED AT BOTH MILEAGES.*AK
Engine and engine cooling, Electrical system, Visibility, Apr 26, 2007
1)UNKNOWN, PURCHASED AS PRE-OWNED 2)VEHICLE WON'T START RIGHT AWAY, TURN KEY TO START THEN WAIT APPROX 10 SECONDS AND TRY AGAIN, TYPICALLY WILL THEN START, ALL OTHER ELECTRICAL PARTS WOULD COME ON. ON TWO OCCASIONS VEHICLE WAS TOWED BECAUSE IT WOULD NOT START AT ALL. ENTIRE ELECTRICAL SYSTEM WENT HAYWIRE, NO GAUGES, POWER WINDOWS AND LOCKS DID NOT WORK. HEAT/AC BLOWER RANDOMLY WORKS. 3)COMPUTER WAS REPLACED, STARTER WAS REPLACED, IGNITION SWITCH WAS REPLACED. PROBLEM STILL EXISTS, BUT MUCH MORE INFREQUENTLY. WAS ADVISED BY PHIL LONG JEEP REPAIR THAT THERE IS NO PART AVAILABLE TO REPAIR BLOWER ON HEAT/AC UNIT. WINDOWS FOG AND FREEZE, NO VISIBILITY. THIS HAS BEEN AN ONGOING PROBLEM FOR MANY MONTHS. COMPLETE FAILURE OCCURRED SOMETIME IN MARCH 2007. *TR
Visibility, Apr 24, 2007
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER. *JB
Visibility, Apr 15, 2007
ABOUT 3 MONTHS AG, THE BLOWER STARTED BLOWING OUT COLD AIR ON THE PASSENGER'S SIDE. JUST FIGURED OUT WHAT WAS WRONG AND GOING TO TRY AND FIND THE PART AND FIX IT.*AK
Visibility, Apr 12, 2007
BAD DESIGN/MATERIAL OF HVAC COMPONENT , BLEND DOOR, CAUSES PART TO BRAKE, WHICH THEN DOES NOT PERMIT HEATED AIR TO DEFROST PASSENGER'S SIDE OF FRONT WINDSHIELD, ICE BUILDS UP ON WINDSHIELD, CAUSING POOR VISABILITY.*AK
Visibility, Apr 5, 2007
BLEND DOOR FAILURE 2002 JEEP GRAND CHEROKEE. I HAVE NO HEAT ON THE PASSENGER SIDE. THE PASSENGER SIDE OF WINDSHIELD FORMS ICE, AND DANGEROUSLY IMPAIRING MY VISION, NOT TO MENTION, IT IS COLD IN THE VEHICLE CABIN. SHAME ON CRYSLER FOR NOT FIXING A KNOWN PROBLEM. *AK
Visibility, Apr 4, 2007
TL*- THE CONTACT STATED THAT WHENEVER HE DRIVES THE 2002 JEEP GRAND CHEROKEE WITH 105000 FAILURE MILEAGE) AT NIGHT OR IN THE MORNING A THE WINDOWS GET FOGGED, THE DEFROST ONLY WORKED ON HALF OF THE WINDOW. ONE SIDE BLEW OUT COLD AIR, AND THE OTHER SIDE BLEW OUT HOT. THE VEHICLE WAS TAKEN TO A DEALER, WHO STATED THAT ONE OF THE BEND DOORS FAILED AND JAMMED THE OTHER ONES. THE DEALER STATED THAT THEY SAW THIS PROBLEM OFTEN. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT MILEAGE WAS 106423.*AK
Visibility, Apr 3, 2007
REPLACEMENT OF BROKEN BLEND DOOR AND LEAKING HEATER CORE. *JB
Engine and engine cooling, Apr 2, 2007
I RECEIVED SAFETY RECALL F25-ELECTRIC RADIATOR FAN, BACK IN NOVEMBER OF 2006. I CALLED THE DEALERSHIP TO SCHEDULE REPAIR AND WAS TOLD THAT THERE WAS A NATIONAL BACKORDER ON THE PART. I WAS INFORMED THAT I WOULD BE CONTACTED, ONCE THE PART WAS RECEIVED. I HAVE MADE SEVERAL CALLS TO THE DEALERSHIP, TO TRY AND SCHEDULE THE REPAIR AND HAVE NOT GOTTEN AN APPOINTMENT AS OF YET. *JB
Visibility, Apr 1, 2007
AIR CIRCULATION SYSTEM HAS FAILED FOR THE SECOND TIME, CAUSING UNPREDICTABLE WINDOW FROST CONDITIONS. *JB
Visibility, Mar 31, 2007
THE HEATING SYSTEM IN MY VEHICLE HAS A PART THAT HAS GONE OUT AND IS 1,300 TO FIX WHEN JEEP KNOWS THERE IS A PROBLEM WITH THE HEATING IN THE YEARS 1999 TO 2004 WHEN THE WINDOWS FOG UP YOU CAN ONLY DEFROST ONE SIDE OF THE VEHICLE THE OTHER YOU CAN'T SEE OUT WHICH COULD CAUSE A CRASH WHICH COULD BE DEADLY. *JB
Engine and engine cooling, Mar 26, 2007
TL* - THE CONTACT OWNS A 2002 CHRYSLER JEEP GRAND CHEROKEE. THE VEHICLE WAS OVERHEATING AND THE FAN WAS VIBRATING. THE FAILURE MILEAGE WAS 115,000. THE CONTACT HAD THE FAN ASSEMBLY REPLACED, AND APPROXIMATELY ONE MONTH LATER HE RECEIVED A RECALL FOR THE FAN ASSEMBLY. THE CONTACT MAILED THE RECEIPTS TO DAIMLERCHRYSLER. THE MANUFACTURER DENIED REIMBURSEMENT BECAUSE THEY BELIEVED THAT THE FAN BLADES DID NOT NEED TO BE REPLACED. THE CONTACT HAS THE REPAIR INVOICE. THE CURRENT AND FAILURE MILEAGE WERE 115000. AK THE CONSUMER STATED THE JEEP HAS RAN PERFECT SINCE THE REPAIR BUT DAIMLER CHRYSLER REFUSES TO HONOR THEIR RECALL NOTICE. UPDATED 08/13/07 *TR
Visibility, Mar 21, 2007
I OWN A 2002 JEEP GRAND CHEROKEE LIMITED WITH 58,400 MILES. THE EVENTS LEADING UP TO THE FAILURE OF THE VENTILATION SYSTEM WERE (1) RAPID FOGGING OF FRONT WINDSHIELD,(2) FOGGING OF FRONT PASSENGER WINDOWS,(3) FAILURE OF PASSENGER HEAT WHILE STILL MAINTAINING DRIVER HEAT FUNCTION, AND (4) ONLY COLD AIR RELEASE ON PASSENGER SIDE OF JEEP. CONSEQUENTLY,(1) THE WINDSHIELD AND FRONT WINDOWS DO NOT DEFROST, AND (2) NO HEAT WHATSOEVER COMES FROM THE PASSENGER SIDE FLOOR AND DASHBOARD VENTILATION SYSTEM. TO CORRECT THIS PROBLEM, A "BLEND AIR DOOR" IS NECESSARY AT A COST OF APPROXIMATELY $1,200 INCLUSIVE OF 7 HOURS OF LABOR. ACCORDING TO THE CERTIFIED SERVICE DEPARTMENT AT THE LOCAL JEEP DEALER AND ONLINE FORUMS, THIS HAS BECOME A VERY COMMON PROBLEM FOR 2000-2004 JEEP GRAND CHEROKEE LIMITED WITH DUEL ZONE VENTILATION SYSTEMS.*AK
Visibility, Mar 19, 2007
BLEND DOOR FAILURE. NO HEAT TO WINDOW DEFROSTER/DEFOGGER. UNABLE TO CLEAR WINDOW TO SEE OUT.
Visibility, Mar 10, 2007
(1) UNKNOWN, NONE (2) BLEND DOOR FAILURE: UNABLE TO DEFROST, VISIBILITY OBSTRUCTED (3) HASN'T BEEN CORRECT YET. *JB