2002 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,476 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2002 reports, 75 involved a crash and 20 involved a fire. 97 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Engine and engine cooling, cooling system, fanJun 8, 2006
ON CERTAIN SPORT UTILITY VEHICLES, THE PLASTIC BLADES OF THE ELECTRIC MOTOR DRIVEN COOLING FAN MAY SEPARATE AND PENETRATE THE SHROUD.
IF THIS OCCURS WHILE THE HOOD IS OPEN, A PERSON IN THE VICINITY OF THE ENGINE COULD BE STRUCK BY THE BLADE AND INJURED.
DEALERS WILL REPLACE THE ELECTRIC COOLING FAN MODULES FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 4, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V199000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Fuel system, gasoline, fuel injection system, injectorsApr 8, 2002
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A 4.0L ENGINE ONLY, THE DESIGN OF THE INTAKE AND EXHAUST MANIFOLDS COULD ALLOW DEBRIS TO ACCUMULATE AT THE #3 CYLINDER LOCATION.
THIS COULD RESULT IN A VEHICLE FIRE.
DEALERS WILL INSTALL A MANIFOLD SHIELD TO MODIFY THE AIR FLOW CHARACTERISTICS AND TO PREVENT THE ACCUMULATION OF DEBRIS IN THE AREA OF THE #3 CYLINDER. OWNER NOTIFICATION BEGAN MAY 13, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V104000 on NHTSA.gov
Air bags, frontalMar 26, 2002
ON CERTAIN SPORT UTILITY VEHICLES, THE PASSENGER AIR BAG WIRING HARNESS WAS IMPROPERLY MANUFACTURED.
THIS COULD CAUSE IMPROPER AIR BAG DEPLOYMENT IN CERTAIN CRASH CONDITIONS.
DEALERS WILL ADD A WIRING JUMPER TO THE EXISTING CIRCUITRY TO CORRECT THIS CONDITION. OWNER NOTIFICATION BEGAN APRIL 29, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V099000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsJan 31, 2002
CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A FUEL TANK BRUSH GUARD FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 301, "FUEL SYSTEM INTEGRITY." THE ONBOARD REFUELING VAPOR RECOVERY (ORVR) CONTROL VALVE CAN BECOME DETACHED DURING A CRASH, ALLOWING FUEL LEAKAGE.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
DEALERS WILL EITHER REPLACE THE FUEL TANK BRUSH GUARD WITH A SKID PLATE OR REINFORCE THE EXISTING FUEL TANK BRUSH GUARD WITH A REINFORCEMENT BRACKET. OWNER NOTIFICATION WILL BEGIN MARCH 4, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V032000 on NHTSA.gov
Fuel system, gasoline, deliveryDec 5, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE FUEL INLET CHECK VALVE COULD STICK IN THE PARTIALLY OPEN POSITION. THIS CONDITION COULD CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE DURING REFUELING.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT THE FUEL INLET CHECK VALVE. VEHICLES FOUND TO HAVE A STICKING FUEL INLET CHECK VALVE WILL HAVE THE FUEL TANK ASSEMBLY REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 24, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V374000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission controlNov 13, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE ONBOARD VAPOR RECOVERY SYSTEM VENT HOSE MAY HAVE BEEN MISROUTED. THIS COULD ALLOW WATER TO ENTER THE CANISTER WHICH CAN CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE WHEN REFUELING THE TANK.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT (AND REPOSITION AS NECESSARY) THE VENT HOSE. IF THE VENT HOSE IS FOUND IN THE BENT DOWN POSITION, AND THE VEHICLE HAS BEEN DRIVEN MORE THAN 20 MILES, THE CANISTER ASSEMBLY WILL BE REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 3, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V348000 on NHTSA.gov
Electrical system, wiring, interior/under dashSep 10, 2001
VEHICLE DESCRIPTION: CERTAIN SPORT UTILITY VEHICLES ARE BEING RECALLED FOR A SOFTWARE ERROR IN THE INSTRUMENT CLUSTER MICROPROCESSOR. UNDER CERTAIN CONDITIONS, THE CLUSTER, WITH THE MAJORITY OF ITS GAUGES, ILLUMINATION, AND WARNING LAMPS, COULD BECOME INOPERATIVE.
DRIVING THE VEHICLE WITH AN INOPERATIVE CLUSTER COULD CAUSE A DISTRACTION, INCREASING THE RISK OF A CRASH.
DEALERS WILL RE-FLASH THE CLUSTER SOFTWARE TO CORRECT THE CONDITION. OWNER NOTIFICATION BEGAN OCTOBER 8, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V288000 on NHTSA.gov
Representative owner complaints
1,476 reports, newest first.
Electrical system, Other or unspecified, Dec 11, 2006
I AM HEARING A GRINDING SOUND UNDER MY DASH WHICH IS ONE OF THE REPORTED FIRST SYSTEM OF A FAILURE. *JB
Visibility, Dec 11, 2006
2002 JEEP GRAND CHEROKEE - CLIMATE CONTROL BLEND DOOR FAILURE. THE PASSENGER SIDE TEMPERATURE BLEND DOOR FAILED AT 53K MILES. THIS IS A KNOWN PROBLEM WITH ALL JEEP GRAND CHEROKEES. THE FAILURE WAS REPAIRED UNDER A SELF PURCHASED (I.E NON-CHRYSLER) WARRANTY WITH A $250 DEDUCTIBLE. THE WARRANTY COMPANY WOULD NOT REPAIR THE DRIVERS SIDE BEND DOOR, THUS THIS REPAIR WILL MOST LIKELY NEED TO BE PERFORMED AGAIN. *NM
Parking brake, Seat belts, Dec 11, 2006
DT*: THE CONTACT STATED THE DRIVER SIDE SEAT BELT WOULD NOT RETRACT. THE DEALER WAS NOT CONTACTED. ALSO, WHEN ATTEMPTING TO USE THE PARKING BRAKE, THE LEVER SNAPPED, AND WENT LOOSE. THE DEALER DETERMINED THE CABLE NEEDED TO BE REPLACED.
Other or unspecified, Dec 11, 2006
AUTOMATIC CLIMATE CONTROL DOES NOT BLOW AIR AT THE SAME VELOCITY FROM ALL VENTS. SOME VENTS GET LOTS OF AIR, SOME BARELY BLOW AIR AT ALL. IN ADDITION, I HAVE HAD THIS PROBLEM ADDRESSED TWICE, AND STILL GET HOT AIR FROM DRIVER AND COLD AIR ON PASSENGER WHEN BOTH SHOULD BLOW HOT AIR. *NM
Visibility, Dec 11, 2006
WINDSHIELD FOGS TO POINT OF ZERO VISABILITY. HVAC HAS FAILED - NO HEAT FROM ANY VENT. THE WINDSHIELD WILL NOT DEFROST/DEFOG MAKING THE VEHICLE EXTREMELY UNSAFE TO OPERATE IN RAIN AND COLD WEATHER. *NM
Engine and engine cooling, Dec 11, 2006
DT*: THE CONTACT STATED A NHTSA RECALL LETTER #F25 FOR THE ENGINE AND ENGINE COOLING: COOLING SYSTEM: FAN, WAS RECEIVED TWO MONTHS AFTER THE ELECTRIC FAN BLADE MODULE WAS REPLACED. THE MANUFACTURER REFUSED TO REIMBURSE THE CONTACT DUE TO THE MODULE BEING REPLACED AND NOT JUST THE FAN BLADES. UPDATED 1/19/2007 - THE VEHICLE HAD BEEN OVERHEATING AS A RESULT OF THE FAILURE. *NM
Electrical system, Other or unspecified, Dec 10, 2006
POPPING AND CREAKING NOISES BEHIND THE DASH WHEN USING THE HEATING AND COOLING UNIT OF THE 2002 JEEP WITH DUAL CLIMATE. SOMETIMES DOESN'T SEEM TO WORK CORRECTLY. *NM
Electrical system, Dec 10, 2006
MY 2002 JEEP GRAND CHEROKEE LIMITED IS BLOWING COLD AIR OUT THE PASSENGER SIDE AND MAKES A CREAKING SOUND IN THE DASH EVEN WHEN THE VEHICLE IS OFF. *NM
Visibility, Dec 10, 2006
MY JEEP GRAND CHEROKEE'S VENTILATION SYSTEM HAS A FAULT COMPONENT WHICH CAUSES THE VENTS TO BLOW ALL COLD OR ALL HOT AIR. IT CAUSES MY WINDSHIELD TO FOG UP UNCONTROLLABLY. THE REPAIR SHOULD REALLY BE THE PRODUCT OF A FACTORY RECALL, INSTEAD, IT WILL COST ME APPROX $1400 TO FIX THIS PROBLEM ON MY OWN. I KNOW THIS IS A MAJOR FAILURE POINT ON THESE VEHICLES FROM 1999-2004. IT IS A MAJOR SAFETY CONCERN AND I AM WILLING TO FILE A CLASS-ACTION SUIT AGAINST DAIMLER CHRYSLER AS A RESULT OF THIS FAILURE. *JB
Visibility, Dec 10, 2006
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER. *JB
Engine and engine cooling, Dec 10, 2006
MY WIFE & I OWN A 2002 JEEP GRAND CHEROKEE THAT WE PURCHASED NEW. WE HAD OVERHEATING PROBLEMS WITH THE VEHICLE AND TOOK IT TO OUR CHRYSLER DEALERSHIP JUNE 23, 2006 TO HAVE IT REPAIRED. THE DEALERSHIP DETERMINED THAT AMONG OTHER THINGS, THE COOLING FAN WAS NOT WORKING PROPERLY AND NEEDED TO BE REPLACED. I HAD RESEARCHED THE PROBLEM AND LEARNED FROM YOUR WEBSITE THAT ON JUNE 6TH,, 2006 CHRYSLER GROUP ANNOUNCED THAT IT WAS RECALLING OUR JEEPS COOLING FAN FOR POTENTIAL SEPARATION OF THE FAN BLADES (ATTACHMENT). I TOLD OUR REPAIR ADVISOR OF THE ANNOUNCED RECALL AND DESPITE HAVING AN UNRELATED PROBLEM WITH THE FAN I DIDN'T WANT TO PAY TO REPLACE A PART THAT CHRYSLER WAS GOING TO REPLACE PER THE RECALL. HE TOLD ME THAT BECAUSE CHRYSLER HAD NOT COMPLETED THE ADMINISTRATION OF THE RECALL I WOULD HAVE TO COVER THE COST OF REPAIRS BUT WOULD BE REIMBURSED WHEN THE RECALL MADE IT THROUGH THE SYSTEM. ON AUGUST 30, CHRYSLER COMPLETED THE ADMINISTRATION OF THE RECALL; I FOLLOWED THE INSTRUCTIONS FOR REIMBURSEMENT AND WAS REACHED BY A CHRYSLER CUSTOMER SERVICE REPRESENTATIVE BY TELEPHONE. THE REPRESENTATIVE STATED THAT I WAS NOT GOING TO BE REIMBURSED FOR REPAIRS BECAUSE THE RECALL NOTIFICATION OCCURRED AUGUST 30 AND I HAD REPLACED THE RECALLED FAN JUNE 22ND FOR AN UNRELATED PROBLEM. I STATED THAT THE RECALL WAS ANNOUNCED JUNE 6TH; I REPLACED THE FAN AFTER THAT DATE; MY STATEMENT FELL ON DEAF EARS. I BELIEVE CHRYSLER IS FAILING TO LIVE UP TO THE RECALL; CHRYSLER SHOULD REIMBURSE ME FOR THE REPLACEMENT OF THE COOLING FAN PLUS LABOR BECAUSE I HAD REPLACED IT AT MY EXPENSE MORE THAN TWO WEEKS AFTER THE RECALL WAS OFFICIALLY ANNOUNCED. I SHOULD NOT BE CASTIGATED BECAUSE CHRYSLER TOOK GREATER THAN TWO MONTHS TO ADMINISTER THE RECALL. PLEASE CONTACT ME WITH WHAT YOU FEEL IS THE PROPER REMEDY. *JB
Visibility, Dec 9, 2006
BLOWER SYSTEM BLEND DOOR FAILURE. *NM
Visibility, Dec 7, 2006
DT*: THE CONTACT STATED WHILE DRIVING 65 MPH ON NORMAL ROAD CONDITIONS, THE WINDSHIELD DEFROSTER DID NOT WORK. THERE WERE NO WARNING LIGHTS ILLUMINATED PRIOR TO THE INCIDENT. THE VEHICLE WAS TAKEN TO THE DEALERSHIP, WHO DETERMINED THE MID CASE BLEND NEEDED TO BE REPLACED. THE MANUFACTURER WAS ALSO CONTACTED, WHO EXPRESSED THE FAILURE WAS NOT A SAFETY FEATURE AND THE REPAIR MUST BE COVERED BY THE CONTACT. THE CONTACT EXPRESSED CONCERN BECAUSE A LACK OF VISIBILITY SHOULD BE CONSIDERED A SAFETY RISK AND THE REPAIR WAS RATHER EXPENSIVE.
Seats, Dec 7, 2006
HEATED SEATS GET WAY TO HOT THEY BURN YOUR LEGS AND THEN SHORT OUT AND BURN THE FOAM IN THE SEAT WHICH COULD CAUSE A FIRE. *JB
Seats, Dec 7, 2006
DT*: THE CONTACT STATED THE PASSENGER SEAT OVERHEATED. THE OCCURRENCE DID NOT CAUSE A FIRE. THE VEHICLE HAD NOT BEEN TO A SERVICE DEALER. UPDATED 12/28/2006 - THE CONSUMER VEHICLE WAS NOT INCLUDED IN THE HEATED SEAT RECALL. THE CONSUMER FEELS THAT THE 2002 MODELS SHOULD BE INCLUDED BECAUSE THEY HAVE THE SAME PARTS. *NM
Visibility, Dec 7, 2006
DEFECTIVE HVAC BLEND DOORS ON JEEP GRAND CHEROKEES FROM 99-04. UNDER NORMAL USE THESE BLEND DOORS FAIL AND REQUIRE A $1800 FIX THAT REQUIRES TOTAL DISASSEMBLY OF THE INTERIOR OF THE VEHICLE BY A TRAINED DEALER MECHANIC. IN ORDER TO HAVE ADEQUATE HEAT AND COOLING IN MY VEHICLE I HAD TO PAY TO GET IT FIXED. *NM
Visibility, Dec 6, 2006
UNDER NORMAL USE OF MY 2002 GRAND CHEROKEE OVERLAND, THE AUTOMATIC CLIMATE CONTROLS SYSTEM HAS STARTED TO NOT WORK PROPERLY. THE PROBLEM IS THAT WHEN THE HEAT IS ON, COLD AIR WILL BLOW ON THE PASSENGER SIDE AND THE FRONT DEFROST WILL NOT WORK PROPERLY EITHER. I HAVE NOT FIXED THE FAILURE YET BECAUSE THE REPAIRS COST OVER $800 AND I CAN'T AFFORD IT. *NM
Visibility, Dec 6, 2006
THE DEFROSTER/DEFOGGER SYSTEM HAS FAILED PREVENTING WARM AIR FROM CIRCULATING TO THE DEFROST DUCTS MAKING IT UN-SAFE AND IN-OPERABLE TO DRIVE THIS VEHICLE IN WEATHER THAT WOULD REQUIRE THE DEFROSTER/DEFOGGER SYSTEM. NM
Visibility, Dec 6, 2006
DT*: THE CONTACT STATED WHILE DEPRESSING THE AUTOMATIC POWER WINDOW CONTROL FOR THE FRONT PASSENGER SIDE WINDOW, IT FAILED TO OPERATE, AND WOULD NOT ROLL DOWN. TWO WEEKS LATER, THE FRONT DRIVER SIDE WINDOW FAILED TO OPERATE AS WELL IN THE SAME FASHION. THE DEALER WAS ALERTED. UPDATED 2/12/2007 - *NM
Visibility, Dec 6, 2006
ON OCTOBER 13 2006, PASSENGER SIDE WINDOW STOPPED FUNCTIONING, ON DECEMBER 4 2006, DRIVER SIDE WINDOW STOPPED FUNCTIONING, IT WAS A LOUD POP AND THE WINDOW STOPPED WORKING AND WOULD SLIDE DOWN BY ITSELF. *JB
Electrical system, Dec 6, 2006
DT*: THE CONTACT STATED WHEN ATTEMPTING TO STOP THE VEHICLE, A LOUD NOISE WAS HEARD FROM THE FRONT END, AND IT VIBRATED. ALSO, THE ELECTRIC CONNECTION TO THE HEATER FAILED CAUSING A LACK OF HEAT. THE DEALER COULD FIND NO PROBLEM WITH THE FRONT OF THE VEHICLE. HOWEVER, THE DEALER WAS NOT CONTACTED ABOUT THE ELECTRICAL PROBLEM WITH THE HEATER. *AK
Visibility, Other or unspecified, Dec 5, 2006
HEATER NO LONGER WORKING.. DEALER FOUND TO BE "FAULTY BLEND DOOR" AND "RECIR DOOR". THE ISSUE CAUSES WINDOWS TO FOG MAKING IT DIFFICULT TO SEE WHILE DRIVING. I WAS QUOTED $1200-1600 TO HAVE REPAIRED AT DEALER.. IT'S TOO EXPENSIVE AS I'M ON A VERY LIMITED BUDGET... BUT VERY CONCERNED ABOUT THE SAFETY OF THIS VEHICLE*JB
Visibility, Dec 5, 2006
FAILED HVAC BLENDER DOORS HAVE CAUSED VEHICLE TO LOSE HEAT FUNCTIONALITY. THIS IS CAUSING THE CAR TO BE UNABLE TO DEFROST SO DURING POOR WEATHER CONDITIONS THE VEHICLE IS UNUSABLE. *NM
Visibility, Dec 4, 2006
WITHOUT ANY WARNING AND BEFORE I KNEW OF ITS COMMONALITY I NOTICED MY DEFROSTER NOT ABLE TO KEEP UP AND THEN I HAD NO HEAT FROM ANY VENTS..BLEND DOOR FAILURE IN 2002 JEEP GRAND CHEROKEE, NO HEAT AT ALL OUT OF ANY VENTS, TERRIBLE DEFROSTER FUNCTION, VERY DIFFICULT TO GAIN VISIBILITY IN ANY INCLEMENT WEATHER... I REPAIRED IT MYSELF TO A COST OF $300 OR SO AND AROUND TEN HOURS LABOR, ALL WITH OEM CHRYSLER PARTS, THEN ONE YEAR LATER ANOTHER FAILURE OF THE SAME PARTS.... *JB
Visibility, Dec 4, 2006
BLEND DOOR IN THE VENTILATION SYSTEM FAILED AFTER ONLY 40K MILES, CAUSING COLD AIR TO BLOW THROUGH THE VENTS ON THE PASSENGER SIDE, EVEN WHEN THE HEAT WAS ON. COST OF REPAIR WAS ~ $900 PARTS AND LABOR. *JB