2002 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,476 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2002 reports, 75 involved a crash and 20 involved a fire. 97 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Engine and engine cooling, cooling system, fanJun 8, 2006
ON CERTAIN SPORT UTILITY VEHICLES, THE PLASTIC BLADES OF THE ELECTRIC MOTOR DRIVEN COOLING FAN MAY SEPARATE AND PENETRATE THE SHROUD.
IF THIS OCCURS WHILE THE HOOD IS OPEN, A PERSON IN THE VICINITY OF THE ENGINE COULD BE STRUCK BY THE BLADE AND INJURED.
DEALERS WILL REPLACE THE ELECTRIC COOLING FAN MODULES FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 4, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V199000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Fuel system, gasoline, fuel injection system, injectorsApr 8, 2002
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A 4.0L ENGINE ONLY, THE DESIGN OF THE INTAKE AND EXHAUST MANIFOLDS COULD ALLOW DEBRIS TO ACCUMULATE AT THE #3 CYLINDER LOCATION.
THIS COULD RESULT IN A VEHICLE FIRE.
DEALERS WILL INSTALL A MANIFOLD SHIELD TO MODIFY THE AIR FLOW CHARACTERISTICS AND TO PREVENT THE ACCUMULATION OF DEBRIS IN THE AREA OF THE #3 CYLINDER. OWNER NOTIFICATION BEGAN MAY 13, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V104000 on NHTSA.gov
Air bags, frontalMar 26, 2002
ON CERTAIN SPORT UTILITY VEHICLES, THE PASSENGER AIR BAG WIRING HARNESS WAS IMPROPERLY MANUFACTURED.
THIS COULD CAUSE IMPROPER AIR BAG DEPLOYMENT IN CERTAIN CRASH CONDITIONS.
DEALERS WILL ADD A WIRING JUMPER TO THE EXISTING CIRCUITRY TO CORRECT THIS CONDITION. OWNER NOTIFICATION BEGAN APRIL 29, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V099000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsJan 31, 2002
CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A FUEL TANK BRUSH GUARD FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 301, "FUEL SYSTEM INTEGRITY." THE ONBOARD REFUELING VAPOR RECOVERY (ORVR) CONTROL VALVE CAN BECOME DETACHED DURING A CRASH, ALLOWING FUEL LEAKAGE.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
DEALERS WILL EITHER REPLACE THE FUEL TANK BRUSH GUARD WITH A SKID PLATE OR REINFORCE THE EXISTING FUEL TANK BRUSH GUARD WITH A REINFORCEMENT BRACKET. OWNER NOTIFICATION WILL BEGIN MARCH 4, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V032000 on NHTSA.gov
Fuel system, gasoline, deliveryDec 5, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE FUEL INLET CHECK VALVE COULD STICK IN THE PARTIALLY OPEN POSITION. THIS CONDITION COULD CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE DURING REFUELING.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT THE FUEL INLET CHECK VALVE. VEHICLES FOUND TO HAVE A STICKING FUEL INLET CHECK VALVE WILL HAVE THE FUEL TANK ASSEMBLY REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 24, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V374000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission controlNov 13, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE ONBOARD VAPOR RECOVERY SYSTEM VENT HOSE MAY HAVE BEEN MISROUTED. THIS COULD ALLOW WATER TO ENTER THE CANISTER WHICH CAN CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE WHEN REFUELING THE TANK.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT (AND REPOSITION AS NECESSARY) THE VENT HOSE. IF THE VENT HOSE IS FOUND IN THE BENT DOWN POSITION, AND THE VEHICLE HAS BEEN DRIVEN MORE THAN 20 MILES, THE CANISTER ASSEMBLY WILL BE REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 3, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V348000 on NHTSA.gov
Electrical system, wiring, interior/under dashSep 10, 2001
VEHICLE DESCRIPTION: CERTAIN SPORT UTILITY VEHICLES ARE BEING RECALLED FOR A SOFTWARE ERROR IN THE INSTRUMENT CLUSTER MICROPROCESSOR. UNDER CERTAIN CONDITIONS, THE CLUSTER, WITH THE MAJORITY OF ITS GAUGES, ILLUMINATION, AND WARNING LAMPS, COULD BECOME INOPERATIVE.
DRIVING THE VEHICLE WITH AN INOPERATIVE CLUSTER COULD CAUSE A DISTRACTION, INCREASING THE RISK OF A CRASH.
DEALERS WILL RE-FLASH THE CLUSTER SOFTWARE TO CORRECT THE CONDITION. OWNER NOTIFICATION BEGAN OCTOBER 8, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V288000 on NHTSA.gov
Representative owner complaints
1,476 reports, newest first.
Engine and engine cooling, Apr 23, 2005
WHEN I PUT MY CAR IN DRIVE, THERE WAS A LOUD BANG - SOUNDED LIKE THE CAR WAS SHOT, SO I PULLED OVER. COOLANT WAS LEAKING OUT AND THERE WERE PIECES OF BLACK PLASTIC ALL OVER THE GROUND. WHEN I LIFTED THE HOOD, I FOUND THAT ONLY HALF MY FAN WAS ATTACHED. THE OTHER HALF APPARENTLY BROKE OFF AND BLEW THREW MY RADIATOR. I HAD TO REPLACE THE FAN, MOTOR, RADIATOR, THE FAN SHROUD AND COOLANT. THE GARAGE SAID THEY HAD NEVER SEEN ANYTHING LIKE IT. THIS WAS AN EXPENSIVE REPAIR WITH NO WARNING SIGNS. THE CAR IS PAMPERED AND MAINTAINED WELL. *JB
Service brakes, Hydraulic, Vehicle speed control, Apr 15, 2005, crash
WAS STOPPED AT A SERVICE STATION, WHEN I PLACED THE CAR INTO GEAR IT LURCHED BACK AS IT PASSED THROUGH REVERSE ,AND THEN WENT FORWARD AT FULL THROTTLE. THE JEEP CANNOT BE PUT INTO GEAR WITHOUT DEPRESSING THE BRAKES. THE BRAKES DID NOT HOLD WHEN THE VEHICLE WAS A FULL THROTTLE. IF I HAD NOT DRIVEN IT INTO A POLE I WOULD HAVE HIT NUMEROUS OTHER CARS. THE JEEP DEALER WAS UNABLE TO FIND ANY PROBLEM WITH THE VEHICLE. I AM VERY CERTAIN THAT I HAD MY FOOT ON THE BRAKE AND NOT ON THE ACCELERATOR.*AK
Service brakes, Hydraulic, Apr 11, 2005
WARPED BRAKE ROTORS . . . JEEP HAS A MAJOR PROBLEM WITH THIS POTENTIAL SAFETY ISSUE AND REFUSES TO ACKNOWLEDGE OR CORRECT THE PROBLEM. SHAME ON THEM FOR NOT REPLACING THEIR FAULTY PARTS.*AK
Steering, Apr 6, 2005
WHILE ATTEMPTING TO SLOW DOWN FROM HIGH OR LOW SPEEDS THE STEERING VIBRATED VIOLENTLY. THE DEALER STATED THE ROTORS NEED TO BE REPLACED. *JB WHEN ATTEMPTING TO STOP OR SLOW DOWN, THE VEHICLE VIBRATES. CONSUMER WAS TOLD BY DEALERSHIP THAT THERE WAS NOTHING WRONG WITH THE ROTORS. THE CONDITION WORSENS EVERY 3,000 MILES. *TT
Visibility, Apr 3, 2005
FAULTY DUAL CLIMATE CONTROL. *AK
Service brakes, Hydraulic, Apr 3, 2005
VIBRATION OF THE STEERING WHEEL, FLOOR, SEAT, INSTRUMENT PANEL & FMINOR PEDAL PULSATION (BRAKE ROUGHESS) UNDER LIGHT TO MODERATE PEDAL APPLICATION. THIS CONDITION MAY BE CASUED BY THICKNESS VARIATION OF THE BRAKE ROTOR SYSTEM. TO CORRECT THIS PROBLEM BRAKES & CALIPERS MUST BE REPLACED. I FEEL THAT ANYTHING HAVING TO DO WITH THE BRAKES ON A VEHICLE SHOULD BE THE RESPONSIBILITY OF THE VEHICLE MANUFACTURE TO CORRECT. I CONSIDER BRAKES A LIFE/DEATH SITUATION. THERE IS A TECHNICAL SERVICE BULLETIN FROM JEEP # 05-0036-02 REV. B, DATE 12/16/2002.*AK
Vehicle speed control, Apr 2, 2005, crash
ACCELLERATOR STUCK SEVERAL TIMES OVER A 24 HR PERIOD. CAR WAS A JEEP CHEROKE 2002 JEEP [XXX]. THE LAST TIME THE ACCELERATOR STUCK REQUIRED THE DRIVER TO DRIVE THE JEEP OFF THE ROAD AND HIT A TREE TO STOP THE CAR. JEEP WAS TOTALED - NO ADDITIONAL INVESTIGATION DONE BY DEALERSHIP OR INSURANCE COMPANY.*AK *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Visibility, Apr 2, 2005
I OWN A 2002 JEEP GRAND CHEROKEE, IN LESS THAN 3 YRS, THE HEATING ACTUATORS AND SWITCHING BAFFLES FOR HEAT/COOLING SPLIT TEMPERATURE. CONTROL HAS FAILED AFTER THIS SHORT TIME, WHICH IS A DESIGN ISSUE ! WARRANTY DID NOT COVER THE COST TO REPAIR. *AK
Visibility, Mar 31, 2005
WINDSHIELD WIPER ARM BROKE AND HAD TO BE REPLACED BECAUSE IT WAS SCRAPING THE WINDOW.*AK
Service brakes, Hydraulic, Mar 30, 2005
AT 15000 MILES THE ROTORS WARPED. AS A RESULT, WHEN APPLYING THE BRAKES THE FRONT END SHOOK VIOLENTLY. THE PART WAS REPLACED THREE TIMES. HOWEVER, PROBLEM RECURRED. *AK CONSUMER WAS TOLD BY JEEP THAT THIS IS A PROBLEM IN ALL GRAND CHEROKEE SINCE 1999 AND THAT THERE IS NO FIX (AFTER MARKET ROTOR WILL NOT FIX THE PROBLEM). *BF *NM
Engine and engine cooling, Mar 25, 2005
I HAD THE EXACT SAME PROBLEM AS BELOW. HAD IT REPAIRED AND THE DEALERSHIP SAYS THEY REPAIR 2 - 3 EVERY WEEK AND THEY EVEN GAVE ME A COPY OF THE SERVICE BULLETIN THAT JEEP PUTS OUT TO THEIR MECHANICS. SERVICE MANAGER SAYS HE HAS COMPLAINED TO JEEP ABOUT RECALLING BUT THEY TOLD HIM IT WAS TOO EXPENSIVE OF A PART AND NOT A SAFETY ISSUE. 2002 GRAND CHEROKEE LIMITED HAS A KNOWN PROBLEM WITH THE DUAL CLIMATE CONTROL SYSTEM. A DOOR IN THE SYSTEM ROUTINELY BREAKS OR STRIPS AS SOON AS THE VEHICLE HAS PASSED THE MANUFACTURERS WARRANTY END DATE. ONE SIDE(DRIVERS) OF THE SYSTEM WORKS AS ADVERTISED, HOWEVER THE PASSENGER SIDE WILL ONLY BLOW EXTREMELY COLD AIR. THE COST TO RECTIFY THIS ANOMALY IS AROUND $800 AT A JEEP DEALERSHIP. FROM READING SEVERAL AUTOMOTIVE REPAIR FORUMS ON THE INTERNET, THIS PROBLEM IS OCCURRING IN A VERY HIGH NUMBER, PROBABLY PERCENTAGE OF VEHICLES. SUPPOSEDLY JEEP IS AWARE OF THE DEFECTIVE PART USED IN THE SYSTEM AND IS NOT DOING ANYTHING ABOUT IT.*AK
Air bags, Mar 25, 2005
AIR BAG LIGHT CAME ON WHILE DRIVING. DEALER SAID IT COULD BE CAUSED BY A NUMBER OF PROBLEMS.*AK
Fuel system, Gasoline, Mar 25, 2005
I HAVE A 2002 JEEP GRAND CHEROKEE LAREDO, MANUFACTURED 8-2001. IN NOVEMBER 2004, THE CAR BEGAN TO HAVE A HARD START TO IT. THE LONGER THE CAR SAT, THE LONGER IT TOOK TO START IT. SOMETIMES THE CRANKING WENT ON FOR ABOUT 10 SECONDS. IT WOULD DO THIS FOR 2-3 WEEKS AND THEN STOP FOR 2-3 WEEKS AND THEN REPEAT THE CYCLE. THE CHECK ENGINE LIGHT CAME ON AND THE MESAGE WAS 341: MEANING CAMSHAFT SENSOR MALFUNCTION. IT IS INVOLVED IN RELAYING POWER TO THE ENGINE AND, IF IT FAILED, COULD RESULT IN LOSS OF POWER WHILE IN MOTION. I SPENT $220 TO HAVE IT FIXED. HOWEVER, THE HARD START STILL CONTINUED. I WENT TO A JEEP DEALERSHIP WHERE THEY TOLD ME, WITHOUT A DOUBT, THAT IT WAS THE FUEL PUMP. I ASKED THEM HOW IN 3 MINUTES THEY COULD KNOW THAT. THEY TOLD ME THAT THERE HAS BEEN A REALLY HIGH FAILURE RATE OF THE FUEL PUMP MODEL WHICH WAS INSTALLED IN MY CAR. THEY TOLD ME THAT IT HAS BEEN A PERSISTENT PROBLEM IN GRAND CHEROKEES IN YEARS 1999-2003. I ASKED WHY THEY HAD NOT ISSUED A RECALL OR INVESTIGATIOIN AND THE SERVICE ASSISTANT TOLD ME THAT THE COST TO REPLACE THESE FUEL PUMPS WOULD BE EXHORBITANT IF DONE ACROSS A MASS SCALE. HOWEVER, HE WAS MORE THAN HAPPY TO GIVE ME A $550 BILL TO HAVE THE FUEL PUMP REPLACED. I HAD NO CHOICE BUT TO PAY IT BECAUSE, AT SOME POINT, IT WOULD FAIL ALTOGETHER RESULTING IN AN INOPERABLE VEHICLE. MY COMPLAINT IS THIS: IF THEY ARE AWARE OF A SERIOUS FUEL SYSTEM FAILURE THAT IS WIDESPREAD AND THEY REFUSE TO PUBLICLY ACKNOWLEDGE THIS FUEL SYSTEM FAILURE, IS THERE SOMETHING THAT NHTSA CAN DO? I ALSO WANT TO REPORT THIS FUEL SYSTEM FAILURE IN THIS COMPLAINT.*AK
Service brakes, Hydraulic, Service brakes, Air, Equipment, Mar 21, 2005
THE ROTORS IN MY GRAND CHEROKEE HAVE FAILED EARLY ON MY 2002. I HAD TO HAVE THEM REPLACED--UNDER 5000 MILES--THEN AT 22000 THEY FAILED AGAIN AND THIS TIME THEY CUT THEM DOWN--NOW AT 35000, I HAVE TO HAVE THEM REPLACED. THESE ARE CHRYSLER / MOPAR PARTS--THIS IS A JEEP--LIKE A TRUCK--SO WHY IS THIS A PROBLEM--NOT ONLY I HAVE HAD THIS PROBLEM--WHEN SPEAKING WITH FULLERTON, IN SOMERVILLE NJ, I WAS TOLD BY THE SERVICE MANAGER THAT IT HAS BEEN A PROBLEM AND EVEN HIS WIFE'S JEEP DID IT--HOWEVER SINCE HE REPLACED WITH A NON CHRYSLER/MOPAR PART, HE HAS NOT SEEN ANY CONTINUING PROBLEMS. I FEEL THAT THESE PARTS ARE DEFECTIVE AND SINCE THIS IS THE 3RD TIME OF THIS HAPPENING, I AM ANNOYED. I CALLED THE CHRYSLER CONSUMER LINE AND I WAS TOLD THAT IF I HAD CALLED BEFORE THE VEHICLE WAS REPAIRED, THAT MAYBE SOME OF THE COST COULD HAVE BEEN ADJUSTED--THIS IS AFTER THE FACT- CAN ANYTHING BE DONE?*AK
Wheels, Mar 14, 2005
TWO OF THE WHEELS ON THE CONSUMER'S 2002 JEEP GRAND CHEROKEE LEAKED AIR DUE TO RUST. *NM THE CONSUMER WAS TOLD THE INSIDE OF THE RIM WAS RUSTING. *JB
Service brakes, Hydraulic, Mar 11, 2005
CONSUMER COMPLAINED ABOUT A FRONT ROTORS. PROBLEM. THEY HAD TO BE REPLACED EVERY 15,000 MILES. OWNER CONTACTED THE DEALER AND THE MANUFACTURER, WHO STATED THAT THE WEAR TIME WAS NORMAL. *AK
Service brakes, Hydraulic, Mar 7, 2005
STEERING COLUMN PULSES WHILE APPLYING THE BRAKES AND HAS SINCE THE PURCHASE OF THE AUTOMOBILE. I AM TOLD THIS IS NOT COVERED BY THE WARRENTY AND WILL COST $ 200.00 TO CORRECT. I FEEL THIS SHOULD BE COVERED BY THE WARRENTY.*AK
Service brakes, Hydraulic, Feb 25, 2005
BAD ROTORS. MY ROTORS WERE WARPED AT 13,000 MILES, DEALER DIDN'T FIX, I HAD RESURFACED AT MY COST. NOW 28,000 MILES AND SAME PROBLEM. I HAVE HAD MANY OTHER VEHICLES AND HAVE NEVER ONCE HAD WARPED ROTORS. I'M THE ONLY PERSON WHO DRIVES THE JEEP AND THE CLAIM ITS BAD DRIVING. THIS HASN'T CAUSED AN ACCIDENT YET, BUT WITH THE VIOLENT SHAKING OF THE CAR WHEN BRAKING IT VERY WELL COULD. *NM
Service brakes, Hydraulic, Feb 18, 2005
19,000 MILES BRAKES PULSATING AND CAR SHAKING AT ALL SPEEDS, ROTORS AND PADS REPLACED. AT 30,000 MILES BRAKES AGAIN PULSATING AND CAR SHAKING.*AK
Service brakes, Hydraulic, Feb 9, 2005
BRAKE ROTORS WARP EVERY 10,000 - 12,000 MILES MAKING STOPPING THE VEHICLE AND CONTROLLING THE VEHICLE DIFFICULT WHEN APPLYING THE BRAKES. *JB
Service brakes, Hydraulic, Feb 1, 2005
THE BRAKE ROTORS WERE SERVICED THREE TIMES BECAUSE THE VEHICLE SHOOK WHEN DRIVING OR WHEN ENGAGING THE BRAKES. DEALER AND MANUFACTURER REFUSED TO MAKE THE REPAIRS AGAIN.*AK
Power train, Jan 19, 2005, crash
2002 JEEP GRAND CHEROKEE DEVELOPED PROBLEMS WITH THE TRANSMISSION.***NO ANSWER REQUIRED***. *MR THIS PROBLEM OCCURRED ONCE WHILE THE VEHICLE WAS ON AND ONCE WHILE IT WAS OFF. THE SECOND INCIDENT CAUSED $6000 WORTH OF DAMAGE TO THE VEHICLE. *NM
Service brakes, Hydraulic, Jan 13, 2005
THE VEHICLE'S FRONT BRAKES HAVE BEEN REPLACED FIVE TIMES IN UNDER 24000 MILES. *NM THE CONSUMER WAS INFORMED THAT CHRYSLER HAD NO FIX FOR THE PROBLEM. THE CONSUMER REQUESTED A FULL REFUND FOR THE MONEY HE SPENT ON REPAIRS. THE FRONT BRAKE ROTORS WERE WARPED AND THE PADS WERE LOW. *SC *JB
Tires, Jan 11, 2005
THE MANUFACTURER PUT THE WRONG SIZE TIRES ON THE VEHICLE. IT WAS TOLD TO THE CONSUMER AT 24,000 MILES THAT TIRES WERE WORN OUT. CONSUMER COULD NOT GET THE RIGHT TIRE FOR THE VEHICLE. GOODYEAR WRANGLER, ST ALL SEASON, P22575R16, 104S, WEIGHT RATING 1984 MAXIMUM. *AK.....GOODYEAR TIRES WORE OUT AT 23000 MILES. CONSUMER CLAIMED THAT HE WAS TOLD BY GOODYEAR THAT HE SHOULD GET 60000 TO 70000 MILES ON THAT TIRE. IN CHECKING FOR REPLACEMENTS BOTH B.F.GOODRICH AND MICHELIN REFUSED TO PUT THEIR TIRES ON CONSUMER'S VEHICLE. THEY STATED THAT THEIR TIRE MUST HAVE A RATING OF 106S. *AK
Engine and engine cooling, Jan 2, 2005
SINCE PURCHASING MY 2002 GRAND CHEROKEE LTD IN OCTOBER OF 2001 THERE HAS BEEN A TICKING SOUND COMING FROM THE ENGINE. WE FIRST BROUGHT THE CAR IN ON 01/17/2002 TO REPORT THIS AND THE DEALER SAID THEY COULD NOT REPRODUCE IT. ON 06/27/2003 WE BROUGHT IT IN AGAIN - THIS TIME THE DEALER SAID THAT THE TICKING IS NORMAL FOR THE PURGE SOLINOID VALVE ON THE 2002 JEEP GRAND CHEROKEE. THE TICKING IS SUPPOSEDLY CAUSED BECAUSE THE HOUSING AROUND THE EMISSIONS STUFF IS NOT INSULATED. THE NOISE IS VERY IRRITATING AND IS ESPECIALLY LOUD IN THE COOLER MONTHS. *JB A SUGGESTION WAS MADE TO TURN ON THE RADIO - WOW - WHAT A SOLUTION. I DO WONDER IF THIS IS THE REAL REASON OR - LIKE THE HEATER/BLOWER - WILL THIS FAIL NOW THAT THE WARRANTY HAS EXPIRED?